Oh my gosh! I cannot thank you enough for this video! I just recovered countless user-created files thanks to you! I was devastated thinking it was all gone!
Thanks so much for your help. I am still working offline until I absolutely NEED to syn my library. Fortunately, most of my files were backed up. I appreciate all you do to keep us informed. May God bless you!
Wow, THANK YOU for this help. I've been using Silhouette Studio for years and never had a syncing issue with my library, from what I recall. But after some frustration, thinking it was an internet issue and waiting a couple of weeks, I came back and finally Googled for a solution and got your video. This was such a lifesaver!
Thank you so much, Elly Mae! I upgraded and found all of my library designs. So appreciate your expertise and diligence in helping all of us get back on track!
Thank you so much . I have just tried this just for the record my library is still not working properly. I have some files labeled as something else and lots of files that wont download. Thank you again for keeping us up to date and informed we really appreciate your hard work 😊
As always - thank you so much for all your help and useful informations. I am still working off line and will continue to do so until you tell me otherwise.
I am a newbie to silhouette, & was having problems getting to library even tho nothing in it, now I know why, & can get to it. I'm following you to tryv& learn studio. DS was easy for me but this is so confusing. Little at a time I guess, thank you.
Thank you so much for looking after us! I have run into a new problem where my credits ($80 in June) have disappeared even though we couldn't use the software properly. Any idea what is up with that? Silhouette support has not been any help. I understand they have a 60 day roll over time but to put that in effect when you can't use the software is just wrong; they were quick enough to deduct the monthly fee.
It happened to me too, exactly in June. I reported it to support and I'm waiting to see what they'll do. They told me they had problems with payments in other currencies. I'm from Brazil.
You will need to work that out with Silhouette Support and continue contacting them until it's straightened out. The website migration was supposed to take 12 hours and instead it is still an ongoing issue.... since that was not expected and everything "ran" in the background such as the payments, credits, expiring, etc. They will have to manually fix all accounts that have an issue.
Follow-up on my last post. My library showed a yellow triangle with an exclamation point with an explanation that there was an error in syncing. So I figured that I was being forced into signing out and signing back in. as support told me to do. Now I have lost my entire library. It says that I have exceeded the number of devices allowed. I have the latest software update as you mentioned in your video. I have actually had it since it first came out. I replied again to support of what happened. Hopefully, it won't take them another month to reply.
@@cherylball3670 Thanks for sending this video. I did those updates to the latest version whenever it first came out. For a while I had my library but new purchases were only loading part of my order. Then in responding to my asking to fix the missing files (which I explained how I found them in my previous post) the tech told me to delete myself, re- sign in and sync. When I did that, I lost everything in my library and now get the repeated message of too many devices. I have even tried deleting all of my devices. It still says too may devices. Tech is giving me the runaround with no solutions. They told me that I could only have 3 devices and basically not to use more than one computer. I have only 2 devices (they added the second one) and only one computer. Crickets from the Tech. I don't think they really read the emails anyway. They say they have restored my library but never address lack of syncing and the too many devices issue. I am beyond frustrated.
Thank you for the update. I am one of the lucky ones who has not had library problems. I am working offline as recommended previously. Since my library is intact and am not having issues do you recommend I continue with my current software version? That is what makes sense to me.
Hi- first time viewer new Cameo user, loved this video and I will save it. I can't wait to watch some of your others to learn more about Silhouetter- recently retired and can't wait to make things for my friends and family.
Thank heavens when I get the pop up to download to a newer version it just does nothing and I end up pushing "later". My library seems to be in tact. What a mess for those that have things missing. :(
Thank you so much for keeping us updated. I so appreciate it. I have issue that I have sent to Silhouette support but have gotten no response. My CC on file was hacked, bank inactivated it and issued me new card. I have entered new card number but can not delete the inactive card. My subscriptions transaction keeps failing because of this. What else can I do?
You will need to continue to try to add that new card in and remove the old. I have reported issues with this and Silhouette Support is the only one that can help with this issue.
I have not been using my library because I started having problems along time ago, so I just never use it anymore. As far as the update, I clicked the update about a month ago and nothing happened… after a couple of days, it told me to update, clicked once more, and nothing… it came up a third time and I clicked “later” and I have not seen another update. Fingers crossed, I have not had a problem with anything else on silhouette. Should I just hold off on doing any updates for now? Thank you for all that you do!
@@kimberlytherrien3920 if you had left library issues prior to May 22, 2024, that would be something completely different. It's your choice to update and see what happens.... But always click later and update direct in the future.
First, thank you so, so much for always helping, it's very much appreciated! I followed every step, I did get a failure, but it did ask me if I wanted to continue, the husband said yes... this is what it said: ***Warning 4154. Visual C ++ 2010x64 (MFC Security Update) prerequisite was not correctly installed. Continue installation of Silhouette Studio*** I did what my husband said, I clicked yes, it finished installing, opened Silhouette it shows 4.5, however it did not sync my library. I should have over 2000 cut files, but only 25 appear, the titles to the cut files don't match the cut. Now what shall I do?
@@ginasupnet7679 follow the instructions in the video description to submit to Silhouette Support. I have no control or access to your account and Support is the only one that can access that.
I have still trying to get my library back in june when i was hosoitalized and in rehab. I have just returned home, which means i haven't had access to my PC for 3 months. Where do i begin? I have over 12K design files. Also, i have a new portraiy machine still in the box. Is it iokay to install it or should i wait until the library issues are resolved? Thank you for all you are doing to help us out.
@@elizzy7 I would first open the software and see what happens. If designs don't sync, then follow the video instructions and contact Support. Using a new machine should not have an issue once you've updated the software.
Thank you for your help. I followed your directions and my file folders came back but most of the downloads are missing. The library is not syncing and when I try to download items in my orders they do not automatically download. How do I work online?
@@jstohlman you'll need to direct download any files you need for the time being and email Silhouette support if clicking on Retry does not work. They need specific information that I've included in the video description.
@@kathysullivan802 have you gotten any new designs from 5/22 until now that need to sync to the library. If not, test with the new free file and does it sync? If not, then you could update and see if it works or if you don't care if it syncs, you could stay there for now.
@@SilhouetteSecrets just that one "hello" by Diva that you were showing the tutorial on. i'll give it a try v4.5.812 and keep you and subscribers updated. i did do a User File Export when i did the SNAPSHOT revert to May 6th. so let's see! thank you so much.
Your video and explanation are supberb!!!. I did do the upgrade and it installed 4.5..812. However, my 3600 plus designs did not sync --- only shows 108. Any advice? Soooo frustrated and disillusioned that designs are possibly permanetly lost. I have been a Silhouettte user since the first machine was released many, many years. Currently have Cameo 4 (3rd machine).
@@LindaGriffin-x3b I have no doubt that they will come back and aren't lost forever.... However, it seems something's isn't "talking" in your account properly. That is why Silhouette is requesting the specific information to look at the account manually and determine why.
Do you have any advice on why my recent purchases aren't downloading to my library? I have updated and done everything I can think of. After trying new things, now my account says I have no orders since 2012. I just purchased 3 this week but 2 wont download into my library. What in the world is going on? haha. Thanks for your help!
@@LindsayStone2001 yes. All part of the issues since the website migration. The video is still the most up to date information and if you are having issues, please contact Silhouette Support.
Hi Ally thanks for doing this video for us and trying to keep us sane and not blowing of steam. Having said that I do not know if you can help but Silhouette has been in touch vie email but they have stated that I have to download the last upgrade for my Silhouette SD before trying to sync my library. However on trying this (even purchased the upgrade) it would not allow the upgrade to install. When I open the Silhouette it still shows 4.4 and has a pop up that tells me that I need to upgrade to 4.5.812 and gives you the option of Installing Now or Later. When you click install now it closes the Silhouette Down. If you click on Later it takes you into the Silhouette Program but when I click on Install upgrade it wants you to Sign in/Password/New Key/Activate/Then onto Download Upgrade/Purchase Upgrade then back to Signing in again and repeats the whole process all over again. I was given a new Key and even after inserting the new Key it still will not upgrade .I have sent all this info onto Silhouette America with detailed info and screen shots but still have not heard back from them. Any suggestions as to what may be delaying/blocking the upgrade. I still have all my Purchase Orders and Photos of all the designs that I have ordered over the years and have offered to send them copies of 152 pages of my orders. Still waiting on their reply.
@@dorisswansson9134 yes, I mentioned in the video that the pop up does not work. Click later. Close Silhouette. Download the new version and install it as I showed in the video. The Apply upgrade is for your software upgrade, not the software update. Once you have the new software version installed, log into the library tab. Do your files sync? To activate the software upgrade, click Help > Apply Upgrade and enter your email and password only. Do not click the blue arrow. Do not enter the code. The software upgrade should activate.
EllyMae Habets, I just updated my Cameo 1 software from 4.3.370ssde to the new version. After syncing my library I still showed DOWNLOAD FAILED on the same files that we missing to begin with. However, I was able to click on retry and they each downloaded! Needless to say I clicked on work off line and backed everything up again. I'm still missing a file that I purchased on the 19th. I think I'll wait a couple of days and then see what happens if I put the software back to 4.3.370ssde. Is that still the best version to use for a Cameo 1? Thanks! PS- I'll let you know what happens after I put the software version back.
It's happening again, purchases made in November are not appearing in my library. Do you have any information about this? Or is it just happening to me?
I have gone through this process and updated my software. I believe I did it at the beginning of October. For a while everything worked smoothly: my library synced well, I was able to recover files, and new purchases showed up automatically in my library. But the past few days it doesn't seem to work again. IOW new purchases won't show up. I've logged out and back in. I've "synced" my library numerous times. I've moved from "working online" to "working offline" and back again. NOTHING new shows up. My internet connection is fine. I realize I can manually download the files, but I don't have time for that--I especially don't have time to search for all the new purchases in my thousands of files (they no longer show up under downloads in any particular order) in addition to downloading, unzipping, and transferring files. Help!!! What do I do? I have contacted Silhouette and am awaiting a reply. I am trying to be patient with this entire process but this is becoming more and more frustrating as time passes.
@@aggiedawn90 there is nothing you can do but wait. We reported there were more issues and that's all we can do. You are not the only one experiencing issues.
My library showed a yellow triangle with an exclamation point with an explanation that there was an error in syncing. So I figured that I was being forced into signing out and signing back in. as support told me to do. Now I have lost my entire library. It says that I have exceeded the number of devices allowed. I have the latest software update as you mentioned in your video. I have actually had it since it first came out. I replied again to support of what happened. Hopefully, it won't take them another month to reply. I have been looking for a fix sence may for this but I am at a loss I have sent multtiable request for help from them to there help desk and keep getting form letters back telling me to do the same thing over and over . i had at least 80,000 designs in my library that i had coleted over the last 16 plus years and now i have a blank screen . i dont know how to make them understand something is not talking to each other . i did have a busness account but that has been removed as well they sent me back to basic my snap shot whipped out and even the things that i get from there store today will not sync can you please offer any ideas on how to fix this or how to get something besides a form letter from them
You can activate your software upgrade easily under Help > Apply Upgrade and enter ONLY your email and password - silhouette-secrets.com/2021/12/28/lets-explore-v4-activate-an-upgrade/ As for the library, there is nothing I can do. I imagine it is due to your large library and that is why there are still issues. You will need to continue replying to their emails with as much detailed information as possible, so they will hopefully understand. I do not have access to user accounts, so cannot help further with that side of things. Continue to reply to the Support emails versus starting a new email or that starts you all over again with a new agent.
I think I've been lucky so far, but today I bouht 3 files and noticed they are not showing in my library. The sync button says working offline. How do I change this. Thanks for all thd work you do.
Thank you, but I have several laptop's that I work from. How do I sync my work to use on all of my laptops? Also, how do I import my CUT SETTINGS? I have so many files that I created that aren't syncing. Any suggestions?
At this point and time the issues are ongoing. I would recommend using a cloud storage system to access your files on multiple computers, such as Drop Box, Google Drive, etc. You can export the cut settings and import those under the Advanced Settings in the Send tab - right click and choose Export - I show how in this video - th-cam.com/video/vhg7JMigP2Q/w-d-xo.htmlsi=rxc6hp4Nz1aaS5eh
Ok elly Mae i downloaded the v4 5.812 on my main computer, i UNCHECKED work offline so it could sync. Not sure if it will sync with my laptop . Should i go back to OFFLINE?
If I don’t save things to my library which i don’t since i just started using the software should i still follow the instruction you gave to update? Thanks
I upgraded to the latest software version for Windows as soon as it came out as I was keen to avoid this issue. But two weeks later, my library has virtually disappeared. I uninstalled and reinstalled the latest version, but still not working. So I guess the new version is just as bad as the previous ones....
I"m reading what I was supposed to do after almost all files and credits missing and I goofed. I didn't see how to get the older version to download and downloaded the current. I cannot find on the Software Please pull down the main menu in the Cloud Library screen, select Settings, and click "LIBRARY SNAPSHOT". Where is that located, please? Betsy
I downloaded and installed the new version. I have been with Silhouette almost from the start so have almost 28,000 designs so have always had designs that did not download. I did go to my library and scroll through my designs and got through almost 20% of them and I had only 1 design that did not download, clicked on it and it did download. I have never had that happen with any design that did not download. yippee!! a new beginning? anyway after I opened the software I clicked on one of the recovered designs (actually double clicked which may have been the problem) and it shut the program down completely. This is something I am going to watch and see if it happens again as it may have been that I did not let the program load completely. PS, I have not had a subscription for the past 2 years as I have way more than I will ever use so have not had the download issues with new designs that so many have been having, my issues were with designs from past years that did not download properly
@@znico788 for nest results, clear out the recovered documents and keep it empty silhouette-secrets.com/2019/05/28/lets-explore-v4-recovered-documents/
So I purchased some fonts and some designs yesterday through the store and when I paid and downloaded them it is not showing up in my library. I just followed your video and updated my software just like you did and it is still not showing up. I don’t even have an icon in my library like you did saying failed download. It’s like it dosent exist anywhere. It still shows under my account as purchases on the store though…. I’m so lost. I emailed customer support for silhouette studio but Do you have any advise? Is there a way that I can use these fonts and designs without them being in my library? I can’t find them anywhere on the computer except in my downloads folder.
It is all part of the ongoing issues... sometimes they will show up after a bit, but if not, then please submit all of the information in the description of the video to Silhouette Support as they will have to manually review each account with issues. The option to direct download is available for right now to use the files until they do all sync properly.
Elly Mae i encountered a new bad thing ....while typing it froze could not type could not edit text....but i could click away but couldn't move the words or delete anything. Had to lose what i was working on, restart the computer and launched silhouette again and it froze again. Is this one of the glitches others have seen.!? Thanks Kathy
Oh my god, Im spewing I didn't watch this first. I clicked onto the software update so now have no software anymore. I also cannot find the software anywhere to download. Is there anyone that can help me to load the software somewhere again. Im so guttered, I was just about to purchase a new silhouette machine as mine is over 10 years old. Im now looking at the Cricut Machine. SAD FACE ....
@@SilhouetteSecrets it did, shows todays date and time, but immediately came up error. At least it looks more normal with the mb used and whats available. Thank you so much. I have learned alot from you regarding this and print and cut problems.
Oh my gosh! I cannot thank you enough for this video! I just recovered countless user-created files thanks to you! I was devastated thinking it was all gone!
@@kristahart9750 yay! So glad to hear that!
Thank you for your explanations, they calm our hearts. We continue with patience and faith that everything will be resolved. Thank you, thank you!
You are welcome!
Thanks so much for your help. I am still working offline until I absolutely NEED to syn my library. Fortunately, most of my files were backed up. I appreciate all you do to keep us informed. May God bless you!
@@callmejacki you are welcome!
Thank you for making this video so quickly Elly! I’m sure it’ll prove useful to many users
@@teresap2740 you are welcome! Thanks for all your help!
Wow, THANK YOU for this help. I've been using Silhouette Studio for years and never had a syncing issue with my library, from what I recall. But after some frustration, thinking it was an internet issue and waiting a couple of weeks, I came back and finally Googled for a solution and got your video. This was such a lifesaver!
@@aprilnotescrafts you are welcome! So glad it helped.
Thank you for taking the time to share, I’m not a just silhouette user so this helped to catch up on the going ones.U r awesome 👏
@@usnsub you are welcome!
Thank you so much, Elly Mae! I upgraded and found all of my library designs. So appreciate your expertise and diligence in helping all of us get back on track!
@@madison-karen yay! Thanks for letting me know 😍
Thanks so much for all your hard work and for keeping us informed
@@deetavener818 you are welcome!
I can’t thank you enough!! I have been researching this problem and have tried everything!! You video is the only one that helped me!!
@@debbiecrews798 you are welcome!
Thank you so much . I have just tried this just for the record my library is still not working properly. I have some files labeled as something else and lots of files that wont download. Thank you again for keeping us up to date and informed we really appreciate your hard work 😊
As always - thank you so much for all your help and useful informations. I am still working off line and will continue to do so until you tell me otherwise.
@@deniseroberts5132 you are welcome!
Thank u so much for the info & all that u do to help us out!!! ❤
@@Perfectlyaffordablekraftsllc you are welcome!
I was wondering about the update thing, and everything else. LOL Thanks for the information.
Thank you. As always you are the best!
You are welcome!
I am a newbie to silhouette, & was having problems getting to library even tho nothing in it, now I know why, & can get to it. I'm following you to tryv& learn studio. DS was easy for me but this is so confusing. Little at a time I guess, thank you.
@@corrier5954 you are welcome!
Thank you , anytime I have a question I look you up
@@lindagiddes4551 you are welcome!
We really appreciate you 😊😊
Thank you!!!
Thank you for all your help 😊
@@linvin18 you are welcome!
Oh no! My library is still empty after following all your advice, Elly Mae!
It did not help me.
thank you for this.....Mine is still not syncing correctly. But glad to know it's not just me...PATIENCE!
You are welcome!
Thank you so much for looking after us! I have run into a new problem where my credits ($80 in June) have disappeared even though we couldn't use the software properly. Any idea what is up with that? Silhouette support has not been any help. I understand they have a 60 day roll over time but to put that in effect when you can't use the software is just wrong; they were quick enough to deduct the monthly fee.
It happened to me too, exactly in June. I reported it to support and I'm waiting to see what they'll do. They told me they had problems with payments in other currencies. I'm from Brazil.
You will need to work that out with Silhouette Support and continue contacting them until it's straightened out. The website migration was supposed to take 12 hours and instead it is still an ongoing issue.... since that was not expected and everything "ran" in the background such as the payments, credits, expiring, etc. They will have to manually fix all accounts that have an issue.
Follow-up on my last post. My library showed a yellow triangle with an exclamation point with an explanation that there was an error in syncing. So I figured that I was being forced into signing out and signing back in. as support told me to do. Now I have lost my entire library. It says that I have exceeded the number of devices allowed. I have the latest software update as you mentioned in your video. I have actually had it since it first came out. I replied again to support of what happened. Hopefully, it won't take them another month to reply.
I am going through the same thing it says too many devices and I only have 1 device activated
@@cherylball3670 Thanks for sending this video. I did those updates to the latest version whenever it first came out. For a while I had my library but new purchases were only loading part of my order. Then in responding to my asking to fix the missing files (which I explained how I found them in my previous post) the tech told me to delete myself, re- sign in and sync. When I did that, I lost everything in my library and now get the repeated message of too many devices. I have even tried deleting all of my devices. It still says too may devices. Tech is giving me the runaround with no solutions. They told me that I could only have 3 devices and basically not to use more than one computer. I have only 2 devices (they added the second one) and only one computer. Crickets from the Tech. I don't think they really read the emails anyway. They say they have restored my library but never address lack of syncing and the too many devices issue. I am beyond frustrated.
Thank you for the update. I am one of the lucky ones who has not had library problems. I am working offline as recommended previously. Since my library is intact and am not having issues do you recommend I continue with my current software version? That is what makes sense to me.
@@nancyheavey3618 yes, if you aren't having issues, then I would just stay put for right now and let's see how it plays out.
Thank you so much.
@@pastda3 you are welcome!
Hi- first time viewer new Cameo user, loved this video and I will save it. I can't wait to watch some of your others to learn more about Silhouetter- recently retired and can't wait to make things for my friends and family.
Thank heavens when I get the pop up to download to a newer version it just does nothing and I end up pushing "later". My library seems to be in tact. What a mess for those that have things missing. :(
Thank you so much for keeping us updated. I so appreciate it. I have issue that I have sent to Silhouette support but have gotten no response. My CC on file was hacked, bank inactivated it and issued me new card. I have entered new card number but can not delete the inactive card. My subscriptions transaction keeps failing because of this. What else can I do?
You will need to continue to try to add that new card in and remove the old. I have reported issues with this and Silhouette Support is the only one that can help with this issue.
Thank You
@@microkuka you are welcome!
I have not been using my library because I started having problems along time ago, so I just never use it anymore. As far as the update, I clicked the update about a month ago and nothing happened… after a couple of days, it told me to update, clicked once more, and nothing… it came up a third time and I clicked “later” and I have not seen another update. Fingers crossed, I have not had a problem with anything else on silhouette. Should I just hold off on doing any updates for now? Thank you for all that you do!
@@kimberlytherrien3920 if you had left library issues prior to May 22, 2024, that would be something completely different. It's your choice to update and see what happens.... But always click later and update direct in the future.
First, thank you so, so much for always helping, it's very much appreciated! I followed every step, I did get a failure, but it did ask me if I wanted to continue, the husband said yes... this is what it said: ***Warning 4154. Visual C ++ 2010x64 (MFC Security Update) prerequisite was not correctly installed. Continue installation of Silhouette Studio*** I did what my husband said, I clicked yes, it finished installing, opened Silhouette it shows 4.5, however it did not sync my library. I should have over 2000 cut files, but only 25 appear, the titles to the cut files don't match the cut. Now what shall I do?
@@ginasupnet7679 follow the instructions in the video description to submit to Silhouette Support. I have no control or access to your account and Support is the only one that can access that.
I have still trying to get my library back in june when i was hosoitalized and in rehab. I have just returned home, which means i haven't had access to my PC for 3 months. Where do i begin? I have over 12K design files.
Also, i have a new portraiy machine still in the box. Is it iokay to install it or should i wait until the library issues are resolved? Thank you for all you are doing to help us out.
@@elizzy7 I would first open the software and see what happens.
If designs don't sync, then follow the video instructions and contact Support.
Using a new machine should not have an issue once you've updated the software.
Thank you for your help. I followed your directions and my file folders came back but most of the downloads are missing. The library is not syncing and when I try to download items in my orders they do not automatically download. How do I work online?
@@jstohlman you'll need to direct download any files you need for the time being and email Silhouette support if clicking on Retry does not work.
They need specific information that I've included in the video description.
Elly Mae just did the REVERT snapshot to may 6th ...success! Should i continue with this v4.4.552 or give the 4.5.812 a try?
@@kathysullivan802 have you gotten any new designs from 5/22 until now that need to sync to the library. If not, test with the new free file and does it sync?
If not, then you could update and see if it works or if you don't care if it syncs, you could stay there for now.
@@SilhouetteSecrets just that one "hello" by Diva that you were showing the tutorial on. i'll give it a try v4.5.812 and keep you and subscribers updated. i did do a User File Export when i did the SNAPSHOT revert to May 6th. so let's see! thank you so much.
Your video and explanation are supberb!!!. I did do the upgrade and it installed 4.5..812. However, my 3600 plus designs did not sync --- only shows 108. Any advice? Soooo frustrated and disillusioned that designs are possibly permanetly lost. I have been a Silhouettte user since the first machine was released many, many years. Currently have Cameo 4 (3rd machine).
Are they personal designs or Design Store files?
@@SilhouetteSecretspurchased Silhouette Studio Designs
@@LindaGriffin-x3b I have no doubt that they will come back and aren't lost forever.... However, it seems something's isn't "talking" in your account properly. That is why Silhouette is requesting the specific information to look at the account manually and determine why.
Do you have any advice on why my recent purchases aren't downloading to my library? I have updated and done everything I can think of. After trying new things, now my account says I have no orders since 2012. I just purchased 3 this week but 2 wont download into my library. What in the world is going on? haha. Thanks for your help!
@@LindsayStone2001 yes. All part of the issues since the website migration. The video is still the most up to date information and if you are having issues, please contact Silhouette Support.
I just did this update and I have synced my library but the images that I bought still are not in my library
Hi Ally thanks for doing this video for us and trying to keep us sane and not blowing of steam. Having said that I do not know if you can help but Silhouette has been in touch vie email but they have stated that I have to download the last upgrade for my Silhouette SD before trying to sync my library. However on trying this (even purchased the upgrade) it would not allow the upgrade to install. When I open the Silhouette it still shows 4.4 and has a pop up that tells me that I need to upgrade to 4.5.812 and gives you the option of Installing Now or Later. When you click install now it closes the Silhouette Down. If you click on Later it takes you into the Silhouette Program but when I click on Install upgrade it wants you to Sign in/Password/New Key/Activate/Then onto Download Upgrade/Purchase Upgrade then back to Signing in again and repeats the whole process all over again. I was given a new Key and even after inserting the new Key it still will not upgrade .I have sent all this info onto Silhouette America with detailed info and screen shots but still have not heard back from them. Any suggestions as to what may be delaying/blocking the upgrade. I still have all my Purchase Orders and Photos of all the designs that I have ordered over the years and have offered to send them copies of 152 pages of my orders. Still waiting on their reply.
@@dorisswansson9134 yes, I mentioned in the video that the pop up does not work.
Click later. Close Silhouette. Download the new version and install it as I showed in the video.
The Apply upgrade is for your software upgrade, not the software update.
Once you have the new software version installed, log into the library tab. Do your files sync?
To activate the software upgrade, click Help > Apply Upgrade and enter your email and password only. Do not click the blue arrow. Do not enter the code.
The software upgrade should activate.
EllyMae Habets, I just updated my Cameo 1 software from 4.3.370ssde to the new version. After syncing my library I still showed DOWNLOAD FAILED on the same files that we missing to begin with. However, I was able to click on retry and they each downloaded! Needless to say I clicked on work off line and backed everything up again. I'm still missing a file that I purchased on the 19th. I think I'll wait a couple of days and then see what happens if I put the software back to 4.3.370ssde. Is that still the best version to use for a Cameo 1?
Thanks!
PS- I'll let you know what happens after I put the software version back.
@@debbiebaker6148 yes. Or if you want updated a bit more than v4.5.770.
It's happening again, purchases made in November are not appearing in my library. Do you have any information about this? Or is it just happening to me?
We are seeing issues again. It's not just you. I'd recommend you contact Silhouette Support regarding any issues - support@silhouetteamerica.com
I have gone through this process and updated my software. I believe I did it at the beginning of October. For a while everything worked smoothly: my library synced well, I was able to recover files, and new purchases showed up automatically in my library. But the past few days it doesn't seem to work again. IOW new purchases won't show up. I've logged out and back in. I've "synced" my library numerous times. I've moved from "working online" to "working offline" and back again. NOTHING new shows up. My internet connection is fine. I realize I can manually download the files, but I don't have time for that--I especially don't have time to search for all the new purchases in my thousands of files (they no longer show up under downloads in any particular order) in addition to downloading, unzipping, and transferring files. Help!!! What do I do? I have contacted Silhouette and am awaiting a reply. I am trying to be patient with this entire process but this is becoming more and more frustrating as time passes.
@@aggiedawn90 there is nothing you can do but wait. We reported there were more issues and that's all we can do. You are not the only one experiencing issues.
My library showed a yellow triangle with an exclamation point with an explanation that there was an error in syncing. So I figured that I was being forced into signing out and signing back in. as support told me to do. Now I have lost my entire library. It says that I have exceeded the number of devices allowed. I have the latest software update as you mentioned in your video. I have actually had it since it first came out. I replied again to support of what happened. Hopefully, it won't take them another month to reply. I have been looking for a fix sence may for this but I am at a loss I have sent multtiable request for help from them to there help desk and keep getting form letters back telling me to do the same thing over and over . i had at least 80,000 designs in my library that i had coleted over the last 16 plus years and now i have a blank screen . i dont know how to make them understand something is not talking to each other . i did have a busness account but that has been removed as well they sent me back to basic my snap shot whipped out and even the things that i get from there store today will not sync can you please offer any ideas on how to fix this or how to get something besides a form letter from them
You can activate your software upgrade easily under Help > Apply Upgrade and enter ONLY your email and password - silhouette-secrets.com/2021/12/28/lets-explore-v4-activate-an-upgrade/
As for the library, there is nothing I can do. I imagine it is due to your large library and that is why there are still issues. You will need to continue replying to their emails with as much detailed information as possible, so they will hopefully understand.
I do not have access to user accounts, so cannot help further with that side of things.
Continue to reply to the Support emails versus starting a new email or that starts you all over again with a new agent.
I think I've been lucky so far, but today I bouht 3 files and noticed they are not showing in my library. The sync button says working offline. How do I change this. Thanks for all thd work you do.
th-cam.com/video/FszoxNmsla4/w-d-xo.htmlsi=9olPRo4JqAgVPMpH
Thank you, but I have several laptop's that I work from. How do I sync my work to use on all of my laptops? Also, how do I import my CUT SETTINGS? I have so many files that I created that aren't syncing. Any suggestions?
At this point and time the issues are ongoing. I would recommend using a cloud storage system to access your files on multiple computers, such as Drop Box, Google Drive, etc.
You can export the cut settings and import those under the Advanced Settings in the Send tab - right click and choose Export - I show how in this video - th-cam.com/video/vhg7JMigP2Q/w-d-xo.htmlsi=rxc6hp4Nz1aaS5eh
Ok elly Mae i downloaded the v4 5.812 on my main computer, i UNCHECKED work offline so it could sync.
Not sure if it will sync with my laptop .
Should i go back to OFFLINE?
@@kathysullivan802 once files are synced offline is a good option.
If I don’t save things to my library which i don’t since i just started using the software should i still follow the instruction you gave to update? Thanks
If you don't have issues with the library or syncing, then you can stay where you are for now. No need to update.
I upgraded to the latest software version for Windows as soon as it came out as I was keen to avoid this issue. But two weeks later, my library has virtually disappeared. I uninstalled and reinstalled the latest version, but still not working. So I guess the new version is just as bad as the previous ones....
I"m reading what I was supposed to do after almost all files and credits missing and I goofed. I didn't see how to get the older version to download and downloaded the current. I cannot find on the Software Please pull down the main menu in the Cloud Library screen, select Settings, and click "LIBRARY SNAPSHOT". Where is that located, please? Betsy
@@BetsyAG library tab, bottom right corner, gear icon is settings and Library Snapshot can be found there.
@@SilhouetteSecrets Thanks. I'm very worried that I've lost all forever.😥
I downloaded and installed the new version. I have been with Silhouette almost from the start so have almost 28,000 designs so have always had designs that did not download. I did go to my library and scroll through my designs and got through almost 20% of them and I had only 1 design that did not download, clicked on it and it did download. I have never had that happen with any design that did not download. yippee!! a new beginning? anyway after I opened the software I clicked on one of the recovered designs (actually double clicked which may have been the problem) and it shut the program down completely. This is something I am going to watch and see if it happens again as it may have been that I did not let the program load completely. PS, I have not had a subscription for the past 2 years as I have way more than I will ever use so have not had the download issues with new designs that so many have been having, my issues were with designs from past years that did not download properly
@@znico788 for nest results, clear out the recovered documents and keep it empty
silhouette-secrets.com/2019/05/28/lets-explore-v4-recovered-documents/
So I purchased some fonts and some designs yesterday through the store and when I paid and downloaded them it is not showing up in my library. I just followed your video and updated my software just like you did and it is still not showing up. I don’t even have an icon in my library like you did saying failed download. It’s like it dosent exist anywhere. It still shows under my account as purchases on the store though…. I’m so lost. I emailed customer support for silhouette studio but Do you have any advise?
Is there a way that I can use these fonts and designs without them being in my library? I can’t find them anywhere on the computer except in my downloads folder.
It is all part of the ongoing issues... sometimes they will show up after a bit, but if not, then please submit all of the information in the description of the video to Silhouette Support as they will have to manually review each account with issues.
The option to direct download is available for right now to use the files until they do all sync properly.
@@SilhouetteSecretsthank you!!
@@KG-vm3pu you are welcome!
Elly Mae i encountered a new bad thing ....while typing it froze could not type could not edit text....but i could click away but couldn't move the words or delete anything.
Had to lose what i was working on, restart the computer and launched silhouette again and it froze again.
Is this one of the glitches others have seen.!? Thanks Kathy
@@kathysullivan802 sounds about right. I've said a few cuss words or more. Let us know if it continues.
Hi. Will we need to find the files where download failed? My files purchased during are not syncing to my library.
@@godsbrat1204 if they aren't syncing, then you'll need to follow the instructions in the description and email information to Support.
Elly Mae are we supposed to uninstall the version we're using before installing 4.5.812?
@@kathysullivan802 no, you don't have to.
You're amazing! Thank you for all you do.
Oh my god, Im spewing I didn't watch this first. I clicked onto the software update so now have no software anymore. I also cannot find the software anywhere to download. Is there anyone that can help me to load the software somewhere again. Im so guttered, I was just about to purchase a new silhouette machine as mine is over 10 years old. Im now looking at the Cricut Machine. SAD FACE ....
Didn't work for me, I still can't log into the software to even see my if my library is there or not :(
I have many designs missing from users designs and they wont open
Please follow the instructions in the video description if you are missing designs.
I did the software upgrade as recommended but there is nothing there to sync my library....did I do something wrong?
Can you explain more? Do you mean that you have no files in the library after updating?
Is it showing synced with the current date and time?
@@SilhouetteSecrets I have my files, it shows in the lower left corner working offline with a date of 2/20/24 947 am. No sync button either.
@@jackiemarassa5929 click on your name in the top left corner - check the box next to Work Offline and uncheck it. Then does it sync?
@@SilhouetteSecrets it did, shows todays date and time, but immediately came up error. At least it looks more normal with the mb used and whats available. Thank you so much. I have learned alot from you regarding this and print and cut problems.
@@jackiemarassa5929 if the error does not resolve, you'll need to contact Silhouette Support.
Didn't work. Still missing over 300 files from library.
@@BeachComberNoni thanks for letting me know.... You'll need to follow the instructions in the description and email information to Support.
@@SilhouetteSecrets I've been emailing for months.
@@BeachComberNoni I have no control over Silhouette Support and their response time. I just know that no one can fix it except Silhouette Support.
@@SilhouetteSecrets Yeah. They don't respond at all. Thanks for the video.
I’m on Mac and this didn’t work
Then you'll need to contact Silhouette Support with all your information as detailed in the video description.
It has nothing to do with MAC versus Windows computers.
Thank you so much
@@myonig4918 you are welcome!