Ebay Returns - Defect or Not Defect Explained 2014 Spring Seller Update

Explanation of what returns will be deemed by Ebay to be a defect or non-defect in accordance with 2014 Ebay Spring Seller Update. Factual information from conversations with 2 named eBay representatives. Hassle Free Returns program explained.
2014 Spring Seller Update:
pages.ebay.com/...
Hassle Free Returns:
pages.ebay.com/...
Item Condition Policy For Returns:
pages.ebay.com/...