I feel sorry for what happened to you. Traveling internationally is exhausting enough as it is, and I can only imagine that it's even more stressful when you are traveling with a small child and things don't go as planned. But airlines have to enforce the border policy of the destination country, otherwise they have to transport people back at their own expense, and depending on the country may even be subject to a fine for not verifying that passengers are eligible to enter the destination country. So it is very understandable that they didn't let you fly, and I am honestly surprised about the hotel and meal vouchers and the free of charge rebooking offer, as they wouldn't have needed to do this. (Cool thing that they did it anyway 😀) Traveling internationally on Delta quite regularly, I am surprised that the FlyReady tool they offer on their website/app didn't tell you ahead of time what the requirements are (or maybe you didn't use it as it isn't mandatory?). However, making sure you meet all requirements is such a crucial thing. And sometimes they just seem counterintuitive. For instance, I am a German citizen. In Germany, we have two official ID documents. One is the national ID card called "Personalausweis" that can be used for pretty much anything domestically and when traveling around what's called the Schengen area (named after the place where the treaty regarding passport-free travelwas signed). Roughly the same countries as the EU, but not totally all of them, but instead also countries like Norway who are not part of the EU, but I digress. Basically every German citizen old enough to have one has one of these. In addition, we can also have a passport, but usually only people who travel beyond where the ID card takes you get one, everyone else just saves the money. Now you would think that the ID card, which is a clear indication that you are eligible to enter the country when returning from abroad would be enough - but if you return from a country where you need your passport to enter it, you also have to present your passport when returning to Germany. Like me returning from the US - they don't want to see my ID card, but my passport at the airport in Germany. Anyhow, glad to hear you finally made it back to the UK. Delta seem to have really good customer service. I had a flight to the US scheduled in spring of 2020, but just a few days before I was to fly, the US decided to close the borders in the hope to keep a certain virus out of the country. So obviously, I couldn't use my (non-refundable) ticket. I didn't get my money back in cash, but they held the value as an e-credit until September 2022, when I was able to make the trip. They even refunded the money and miles I had spent on upgrades, so I didn't lose anything.
@Colaholiker You are absolutely correct. Honestly, they went beyond my expectations. Free rescheduling ,free premium reservation and meal voucher was never expected. Delta Airlines remains on my list of Best Airlines in the world. I would Honestly recommend them to anyone and would fly with them whenever possible. You've spilled so much wisdom in your comment and am pinning it on this video for easy access. Thank you.
@@discoverwithdeb123 despite living just a few minutes away from Lufthansa's most important hub, Delta are my most flown airline by distance flown, and soon also by number of flights. I can only agree with everyone recommending them. This isn't to say that there aren't any other good airlines in the world, and potentially even better ones. But my usual travel pattern is between Europe and the US, and our of all the options I have tried so far, Delta are the best hands down.
I feel sorry for what happened to you. Traveling internationally is exhausting enough as it is, and I can only imagine that it's even more stressful when you are traveling with a small child and things don't go as planned.
But airlines have to enforce the border policy of the destination country, otherwise they have to transport people back at their own expense, and depending on the country may even be subject to a fine for not verifying that passengers are eligible to enter the destination country. So it is very understandable that they didn't let you fly, and I am honestly surprised about the hotel and meal vouchers and the free of charge rebooking offer, as they wouldn't have needed to do this. (Cool thing that they did it anyway 😀)
Traveling internationally on Delta quite regularly, I am surprised that the FlyReady tool they offer on their website/app didn't tell you ahead of time what the requirements are (or maybe you didn't use it as it isn't mandatory?).
However, making sure you meet all requirements is such a crucial thing. And sometimes they just seem counterintuitive. For instance, I am a German citizen. In Germany, we have two official ID documents. One is the national ID card called "Personalausweis" that can be used for pretty much anything domestically and when traveling around what's called the Schengen area (named after the place where the treaty regarding passport-free travelwas signed). Roughly the same countries as the EU, but not totally all of them, but instead also countries like Norway who are not part of the EU, but I digress. Basically every German citizen old enough to have one has one of these. In addition, we can also have a passport, but usually only people who travel beyond where the ID card takes you get one, everyone else just saves the money. Now you would think that the ID card, which is a clear indication that you are eligible to enter the country when returning from abroad would be enough - but if you return from a country where you need your passport to enter it, you also have to present your passport when returning to Germany. Like me returning from the US - they don't want to see my ID card, but my passport at the airport in Germany.
Anyhow, glad to hear you finally made it back to the UK.
Delta seem to have really good customer service. I had a flight to the US scheduled in spring of 2020, but just a few days before I was to fly, the US decided to close the borders in the hope to keep a certain virus out of the country. So obviously, I couldn't use my (non-refundable) ticket. I didn't get my money back in cash, but they held the value as an e-credit until September 2022, when I was able to make the trip. They even refunded the money and miles I had spent on upgrades, so I didn't lose anything.
@Colaholiker You are absolutely correct. Honestly, they went beyond my expectations. Free rescheduling ,free premium reservation and meal voucher was never expected. Delta Airlines remains on my list of Best Airlines in the world. I would Honestly recommend them to anyone and would fly with them whenever possible. You've spilled so much wisdom in your comment and am pinning it on this video for easy access. Thank you.
@@discoverwithdeb123 despite living just a few minutes away from Lufthansa's most important hub, Delta are my most flown airline by distance flown, and soon also by number of flights. I can only agree with everyone recommending them.
This isn't to say that there aren't any other good airlines in the world, and potentially even better ones. But my usual travel pattern is between Europe and the US, and our of all the options I have tried so far, Delta are the best hands down.