Update. I had the same issue with 2 of these deadbolts. One on an indoor door and one on an outdoor door so the cold weather theory may not be completely accurate. I had Schlage send me replacements and the same issue again. My fix was to shim the the gap between the plastic slider and the housing it seats against so that the pin sits flush or more flush with the sleeve it rides inside of. One lock needed a felt disc of a certain thickness and the other needed a plastic washer that was a little bit thicker. Both were cut with a scissors to size. You could use a dab of glue but the cover plate should keep everything in place. I'm pretty sure this is the only solution as the solenoid motor in conjunction with the spring acting as a screw is not a very precise piece of engineering in that even if you reset the plastic slide over the spring it will eventually find its way back to the problem position. The other possibility is that the motor just is underpowered or looses power over time or the spring looses memory. Anyway, shimming the slide where it seats was my solution for both. They work perfectly again
Liked it to the point at the end where assembly was critical the fast speed made it impossible to grasp detail I have the same issue with one I got from the crazy bin used it will not connect to rod leading through the lock sounds like it would work but no movement front just spinning around also no key came with it. I have tried to make it work but guess I don't understand the concept of the black plastic and the brad with spring what makes it move back and forth or unlock and reset for another lock episode?
I've had to fix mine free times so far for the exact same issue. I totally forgot about taking off those extra pins on the faceplate though so thank you very much for the walkthrough and tutorial!
apologies... One key piece of information is that when you disassemble and take the internal cover plate off, be sure to leave the plastic slide where it's sitting on the spring. This is where it's naturally finding it's home position at this point. Albeit a position that's not allowing for normal operation. If it's like mine, there will not only be a gap present between the plastic slide and the housing, the pin will also not be flush with its sleeve. It's from this position that you need to find the right sized spacer to fit into place. The spacer can be anything that hard but still able to be cut down to size with a scissors.
Exactly the problem that I am occasionally starting to have. I’ve had mine for about a year now. It once took about 8 attempts once before it finally engaged; I was almost locked out of my own home, and that’s not the first time it’s happened. I’m going to try this, hopefully it solves the problem.
I found design deficiencies in the Be365 lock, and I did things to minimize the issues. T claim there are two design problems. -- The spring that the motor turns to raise and lower the plastic mecanism The plastic mechanism itself. Let me explain. I took down my Be365 from the front door. That front door faces west, gets the sun all day, and gets the prevailing winds and rain/moisture. One month past the guarantee, the lock stoppped working. . When I went to repair my lock. I noted that the spring, which is used as a spiral ramp to raise and lower the plastic (J shaped mechanism), was covered with a fine layer of rust. That rust surrounded the wire that makes up the coiled spring. The plastic cam that is moved up by the coiled spring is completely flat on the bottom surface. It is therefore a small cause of friction. I call it the J shaped cam, for want of a better name. This is my repair. Spring repair =========== Obtain a very small amount of watch/sewing machine oil (one eye-dropper max). I am thinking you will need about 3 pinheads of oil. Get some graphic from a locksmith, or from the hardware store and make a mixture of the oil and the graphic. With a Q tip, apply that mixture to the spiral spring, With battery in enable/disable the lock action. The motor will spin that spring, Do not oil the spring, but from the Q tip, make it hardly-moist from dipping into the oil-graphite mixture. You should not see any signs of wet oil. The main use of the oil is not for lubricating, but for binding the graphite/oil mixture to the coiled spring. Plastic J shaped cam ================== For the plastic cam that is moved up and down by the spiral spring rotation, on the bottom where the cam slides along the base, and in the slot adjacent to the motorized spring, put the smallest amount of graphic onto the slot on which the cam is moved by the spring, With your breath, blow away all graphite excesses. There should be no visible sign of a graphite, but perhaps some appearance of dust. . One way --wipe the graphite onto the slot and wipe it off. A microscopic amount of graphite does the job. TEST ====== operate the lock to unwind the spring. While inserting the J plastic cam mechanism over the spring, press the end of the spring a small amount towards the motor. Once the J cam is seated, operate the lock to open/close. The J mechanism should now work freely. The lock mechanism working is an indication you succeeded. Once the parts (spring, J mechanism and the little cam that presses downwards against the spring, work a few time,. Reassemble the lock. Design improvements The spiral spring needs to be of stainless steel material -- no oxidation. Otherwise, you will need to buy a replacement lock in the very few years after your puchase and guarantee expire. The design of the larger flat J plastic mechanism should not be entirely flat on the bottom. It should have some pods, Not very thick ones. Pods just thick enough to raise the J cam so that the entire bottom of the cam does not rub against the base. (For my lock, I only dusted the cam. there was just a microscopic addition of graphite. -- NO OIL, OIL Only on the spiral spring, and definitely not visiby black I put the lock together and all is working well. The lock must tolarate -20C snowy weather in winter, and 32C humidity in summer, while installed on a door facing the sun. By the way, the plastic film on the buttons on my lock have split from the plastic losing it's suppleness. Hopefully someone passes this message onto Schlage.
@@matejovich I have three of them, and all three work properly. For the one that was stiff in action, I described what I did. The one lock faces the sun from noon to sun down, the other two, facing north east, get morning sun. They are doing the job very very well. I would recommend them for medium security (only 4 digits). Someone could do 20 tries per day, and eventually discover the code.
@@lsatenstein after teardown and repair I will say they are constructed well. They are also very simple, it's incredible. My issue with the one that faces south is the sun beats down on it daily and the plunger grease was baked and hard/sticky so it wouldn't work right. The parts are mostly metal. It just disassembled it and degreased and REgreased and it works great. Thank you for your comments. I agree with you, you are right.
To blow compressed air I would have to setup my compressor. Would have taken me longer. Plus taking everything apart was easy and faster plus did a full maintenance so good for many years to come.
Ugh my husband is not one to take things apart and see what the problem is. I will attempt it myself. There has been several times the knob does not engage
The lock actually start working again without dissembling it, when it dries out. The question is, what's the immediate solution when it's wet? Is it possible to get a shield to protect it from getting wet, when it rains? You dont want to keep dissembling the door knob every time it rains.
@@shebeme2000 they never asked me for a receipt. The lock was 4 years old. Customer Service was really good also. No questions asked just an instant replacement.
There is another video on my channel which shows how to take it a part and fix. See below SCHLAGE KEYPAD DOOR LOCK BE365 FIX th-cam.com/video/wvWVBjSCowk/w-d-xo.html
Maybe just changing out the battery will fix it? I’m completely upset that mine isn’t working either. I’m a 74 year old woman with arthritis in my hands I had my brother install one of these because my hands weren’t strong enough to turn a key. I don’t have the expertise to take my lock apart. I bet it won’t work. I don’t think it’s dirt causing the problem because I have a storm door covering the front door and I would think it’s something else. We have had a cold winter and I bet that cold drained the battery.
Yes it’s possible. In my case I had new battery. You can try changing your battery. If it’s old that’s the first thing you should do. If you were local I would have helped you.
The issue isn't one of dirt but rather one of lubrication. The extreme temperature and humidity changes are what causes these issues, in my humble opinion.
WD40...PERIOD. spring tension has nothing to do with it, it's just a worm gear! After cleaning and oiling put it back together properly. You don't need to mess with the spring stretching it or repositioning the plastic part. Clean and WD40. You don't need to overthink it!!!!!!! A very lightweight oil.
my solution! scrap this junk ass lock and go back to keyed lock. tired of schlage and their BS. i changed the battery in my lock now I'm shut out. entered the prog code and tried to restore it to factory settings no luck. tried changing the prog code and also the lock codes no luck IM DONE WITH POS... thanks schlage lock number 2. im of the baseball mind but im not swinging on strike three!!
@@HowToDoitright yeah I think you're right, however what is weird is that I tested two other batteries and they didn't give me the beep/red blinking light but they also would move the motor 🤷♂️ I think they're too cheap 🤣 Wifey is heading out to get me a duracell right now
Yeah they’re are sensitive to right voltage. I was infact having issues and even put new batteries but still same issues but when I checked voltage it was below 9v so then I ordered rechargeable 9v batteries and that worked good.
@@HowToDoitright mine was lubricated so I added WD40. I also recommend keeping your video slow when taking things apart and putting back together since we're trying to follow you
@@erikasnacks thanks. Will do moving forward. I normally do but This wasn’t planned. Also basic WD40 isn’t a lubricant. It helps remove lubrication. Always use wd40 with silicone or drylube.
You know it’s funny when I make slow videos people comment you are too slow and when I make it fast I get make it slow. Lol. I cannot make everyone happy 😃
The title says "fix." I don't see that you fixed anything - you just took it apart, cleaned all the pieces, and put it back together. But maybe I missed something - the camera work is so jerky that I had a hard time seeing what you were doing. And speeding it up to get through some of it didn't help. In fact, nothing about this was helpful. Our lock doesn't work, to either open or close, and not even with a key; after watching this I still don't know what the problem is or what to do about it. Except maybe replace it with a different lock.
Well then why don't you figure it out, Mr. Wizard. Then you can report back to us your findings based on actual work instead of lots of "Karen like" behavior.
@@matejovich I found that a fresh 9volt battery eliminates the electrical problem. From my perspective, I found that the j plastic cam, lay perfectly flat on the back of the lock. I raised it at some points using the thickness of a hair, aligned to the direction of travel. The length of the pod I made was about the size of a dot and super thin. I used graphite to aid the sliding, but in North America, a product called JIGALOO could be used as well. Jigaloo is transparent, I think it's a teflon powder and does not deteriorate with age. Neither does graphite powder.
![[FIXED] Schlage Keypad Deadbolt Not Working in Cold Weather](http://i.ytimg.com/vi/ivCesIC2Juw/mqdefault.jpg)
Update. I had the same issue with 2 of these deadbolts. One on an indoor door and one on an outdoor door so the cold weather theory may not be completely accurate. I had Schlage send me replacements and the same issue again. My fix was to shim the the gap between the plastic slider and the housing it seats against so that the pin sits flush or more flush with the sleeve it rides inside of. One lock needed a felt disc of a certain thickness and the other needed a plastic washer that was a little bit thicker. Both were cut with a scissors to size. You could use a dab of glue but the cover plate should keep everything in place. I'm pretty sure this is the only solution as the solenoid motor in conjunction with the spring acting as a screw is not a very precise piece of engineering in that even if you reset the plastic slide over the spring it will eventually find its way back to the problem position. The other possibility is that the motor just is underpowered or looses power over time or the spring looses memory. Anyway, shimming the slide where it seats was my solution for both. They work perfectly again
Liked it to the point at the end where assembly was critical the fast speed made it impossible to grasp detail I have the same issue with one I got from the crazy bin used it will not connect to rod leading through the lock sounds like it would work but no movement front just spinning around also no key came with it.
I have tried to make it work but guess I don't understand the concept of the black plastic and the brad with spring what makes it move back and forth or unlock and reset for another lock episode?
I've had to fix mine free times so far for the exact same issue. I totally forgot about taking off those extra pins on the faceplate though so thank you very much for the walkthrough and tutorial!
Glad it helped. Please like and subscribe as it helps my channel supporting charity :)
Thanks for the detailed video which helped me to fix my Schlage BE365 security lock, much appreciated
Thanks, you saved me a lot of time! 😊
You're welcome!
This video is exactly what I needed. My lock is working good as new now.
Glad it helped. Please like and subscribe as it helps my channel supporting charity :)
Don't get excited it will keep doing it over & over again!
Thanks for the disassemble instructions. It helped me fix the jam I caused 😊
Glad it helped. Please like and subscribe as it helps my channel supporting charity :)
You saved me some money brother. Thank you so much!
Glad it helped. Please like and subscribe as it helps my channel supporting charity :)
Mann thank you for this …. Was skeptical when I started with this but kudos to your video, was very helpful and worked out in the first try itself.
Glad it helped. Please like and subscribe as it helps my channel supporting charity :)
This fixed mine. Thank you
Glad it helped. Please like and subscribe as it helps my channel supporting charity :)
You're the man! Thank you so much!
Glad it helped. Please like and subscribe as it helps my channel supporting charity :)
apologies... One key piece of information is that when you disassemble and take the internal cover plate off, be sure to leave the plastic slide where it's sitting on the spring. This is where it's naturally finding it's home position at this point. Albeit a position that's not allowing for normal operation. If it's like mine, there will not only be a gap present between the plastic slide and the housing, the pin will also not be flush with its sleeve. It's from this position that you need to find the right sized spacer to fit into place. The spacer can be anything that hard but still able to be cut down to size with a scissors.
Great video
perfect - worked for me.. thanks
Glad it helped. Please like and subscribe as it helps my channel supporting charity :)
Exactly the problem that I am occasionally starting to have. I’ve had mine for about a year now. It once took about 8 attempts once before it finally engaged; I was almost locked out of my own home, and that’s not the first time it’s happened. I’m going to try this, hopefully it solves the problem.
Did it fix the issue. Mines doing the same thing. I almost just want to buy a new one.
Yes
You should always have a backup way of getting in with any electronic lock! Put the key for it in a lockbox somewhere outside your house.
I found design deficiencies in the Be365 lock, and I did things to minimize the issues.
T claim there are two design problems. -- The spring that the motor turns to raise and lower the plastic mecanism
The plastic mechanism itself.
Let me explain.
I took down my Be365 from the front door. That front door faces west, gets the sun all day, and gets the prevailing winds and rain/moisture. One month past the guarantee, the lock stoppped working.
.
When I went to repair my lock. I noted that the spring, which is used as a spiral ramp to raise and lower the plastic (J shaped mechanism), was covered with a fine layer of rust.
That rust surrounded the wire that makes up the coiled spring.
The plastic cam that is moved up by the coiled spring is completely flat on the bottom surface. It is therefore a small cause of friction. I call it the J shaped cam, for want of a better name.
This is my repair.
Spring repair
===========
Obtain a very small amount of watch/sewing machine oil (one eye-dropper max). I am thinking you will need about 3 pinheads of oil. Get some graphic from a locksmith, or from the hardware store and make a mixture of the oil and the graphic. With a Q tip, apply that mixture to the spiral spring, With battery in enable/disable the lock action. The motor will spin that spring, Do not oil the spring, but from the Q tip, make it hardly-moist from dipping into the oil-graphite mixture. You should not see any signs of wet oil. The main use of the oil is not for lubricating, but for binding the graphite/oil mixture to the coiled spring.
Plastic J shaped cam
==================
For the plastic cam that is moved up and down by the spiral spring rotation, on the bottom where the cam slides along the base, and in the slot adjacent to the motorized spring, put the smallest amount of graphic onto the slot on which the cam is moved by the spring, With your breath, blow away all graphite excesses. There should be no visible sign of a graphite, but perhaps some appearance of dust. . One way --wipe the graphite onto the slot and wipe it off. A microscopic amount of graphite does the job.
TEST
======
operate the lock to unwind the spring. While inserting the J plastic cam mechanism over the spring, press the end of the spring a small amount towards the motor. Once the J cam is seated, operate the lock to open/close. The J mechanism should now work freely. The lock mechanism working is an indication you succeeded.
Once the parts (spring, J mechanism and the little cam that presses downwards against the spring, work a few time,. Reassemble the lock.
Design improvements
The spiral spring needs to be of stainless steel material -- no oxidation. Otherwise, you will need to buy a replacement lock in the very few years after your puchase and guarantee expire.
The design of the larger flat J plastic mechanism should not be entirely flat on the bottom. It should have some pods, Not very thick ones. Pods just thick enough to raise the J cam so that the entire bottom of the cam does not rub against the base. (For my lock, I only dusted the cam. there was just a microscopic addition of graphite. -- NO OIL, OIL Only on the spiral spring, and definitely not visiby black
I put the lock together and all is working well. The lock must tolarate -20C snowy weather in winter, and 32C humidity in summer, while installed on a door facing the sun.
By the way, the plastic film on the buttons on my lock have split from the plastic losing it's suppleness.
Hopefully someone passes this message onto Schlage.
Good info but these Schlage locks are total garbage. I would NEVER buy them again. Zero longevity
@@matejovich I have three of them, and all three work properly. For the one that was stiff in action, I described what I did. The one lock faces the sun from noon to sun down, the other two, facing north east, get morning sun.
They are doing the job very very well. I would recommend them for medium security (only 4 digits). Someone could do 20 tries per day, and eventually discover the code.
@@lsatenstein after teardown and repair I will say they are constructed well. They are also very simple, it's incredible. My issue with the one that faces south is the sun beats down on it daily and the plunger grease was baked and hard/sticky so it wouldn't work right. The parts are mostly metal. It just disassembled it and degreased and REgreased and it works great. Thank you for your comments. I agree with you, you are right.
Thank you so much for this video!!!!!!
Glad it helped. Please like and subscribe as it helps my channel grow:)
What size tourqe bit is it?
Don’t remember
@@HowToDoitright I found it! It was a number 10. Thanks anyways.
That looks like a nice carpet to be doing this work on it.
Haha yes it’s an expensive carpet I should have covered it
How would I place back a button that fell out of the keypad? It’s keeps falling out. One of the numbers
So should I clean it then?
You can clean and apply new grease
Thinking instead of taking everything apart why not blow compressed air , spray oil, change battery and test????
To blow compressed air I would have to setup my compressor. Would have taken me longer. Plus taking everything apart was easy and faster plus did a full maintenance so good for many years to come.
Ugh my husband is not one to take things apart and see what the problem is. I will attempt it myself. There has been several times the knob does not engage
Maybe it’s time to replace the husband and not the lock. Lol I’m just kidding. Good luck. It’s not that hard.
Mine is stuck in the lock position, how can I remove it
I just bought a brand new one similar to this and right after installation it’s having this problem.
Ya it shouldn’t happen to a new lock
They have lifetime warranty
No only 2 years on electronics@@evalonious
How much is it
The lock actually start working again without dissembling it, when it dries out.
The question is, what's the immediate solution when it's wet? Is it possible to get a shield to protect it from getting wet, when it rains?
You dont want to keep dissembling the door knob every time it rains.
Yes it’s not designed to get wet
Nice
Thanks for this but now I have extreme vertigo with how the video jump around. .
Mine does not remove!
Motor was not spinning spun it by hand a few times and reassembled fixed the issue did not move/adjust any other parts
Hope you greased it
You skipped the video where you replaced the key lock and knob. The bottom of the key lock is turned and won't seat properly.
This brand also has warranty. They just sent me new lock for free.
This MODEL. The newer ones only warranty for 3 years.👎🏾
@@shebeme2000 they never asked me for a receipt. The lock was 4 years old. Customer Service was really good also. No questions asked just an instant replacement.
@@evalonious wow, good to know, I just sent them an email about my 4 year old lock.
@@acerjuglans383 they answer phones- Monday - Friday and quick shipping.
My garage lock is lose how can I fix
What you mean by garage lock is loose?
@@HowToDoitright I mean it doesn't lock 🔒 it's lose
There is another video on my channel which shows how to take it a part and fix.
See below
SCHLAGE KEYPAD DOOR LOCK BE365 FIX
th-cam.com/video/wvWVBjSCowk/w-d-xo.html
Maybe just changing out the battery will fix it? I’m completely upset that mine isn’t working either. I’m a 74 year old woman with arthritis in my hands I had my brother install one of these because my hands weren’t strong enough to turn a key. I don’t have the expertise to take my lock apart. I bet it won’t work. I don’t think it’s dirt causing the problem because I have a storm door covering the front door and I would think it’s something else. We have had a cold winter and I bet that cold drained the battery.
Yes it’s possible. In my case I had new battery. You can try changing your battery. If it’s old that’s the first thing you should do. If you were local I would have helped you.
The issue isn't one of dirt but rather one of lubrication. The extreme temperature and humidity changes are what causes these issues, in my humble opinion.
This video left out the most important part.. dismantling
Same issue. Mine however got fixed by replacing the battery
Good for you but mine wasn’t a battery issue
Horrible locks, twice fixed keyboard, will not fix again,,,,, fortunately I have a key.
It fixed for me and so far been working good.
WD40...PERIOD. spring tension has nothing to do with it, it's just a worm gear! After cleaning and oiling put it back together properly. You don't need to mess with the spring stretching it or repositioning the plastic part. Clean and WD40. You don't need to overthink it!!!!!!! A very lightweight oil.
my solution! scrap this junk ass lock and go back to keyed lock. tired of schlage and their BS. i changed the battery in my lock now I'm shut out. entered the prog code and tried to restore it to factory settings no luck. tried changing the prog code and also the lock codes no luck IM DONE WITH POS... thanks schlage lock number 2. im of the baseball mind but im not swinging on strike three!!
I tried mine step-by-step follow you but it still is not working please help.
Try again. Honestly took me 2-3 tries
I'm going crazy... When I enter my code it turns red and beeps 5 times, but then unlocks 🤷♂️
You need new batteries
@@HowToDoitright yeah I think you're right, however what is weird is that I tested two other batteries and they didn't give me the beep/red blinking light but they also would move the motor 🤷♂️ I think they're too cheap 🤣
Wifey is heading out to get me a duracell right now
Yeah they’re are sensitive to right voltage. I was infact having issues and even put new batteries but still same issues but when I checked voltage it was below 9v so then I ordered rechargeable 9v batteries and that worked good.
Can’t even use my key it won’t work
You wiped away all of the lubrication and never put more on!
That was not lubrication, but more like dirt and grime. You can put silicone grease if you’d like for lubrication.
@@HowToDoitright mine was lubricated so I added WD40. I also recommend keeping your video slow when taking things apart and putting back together since we're trying to follow you
@@erikasnacks thanks. Will do moving forward. I normally do but This wasn’t planned. Also basic WD40 isn’t a lubricant. It helps remove lubrication. Always use wd40 with silicone or drylube.
You know it’s funny when I make slow videos people comment you are too slow and when I make it fast I get make it slow. Lol. I cannot make everyone happy 😃
So basically just wipe and clean.
Yes
The back of mine has those star screw looking things so I took it apart for nothing.
WOW TOO MUCH WORK AND YOU OUT EVERYTHING TOGETHER VERY FAST SHOULDNT FAST FORWARD THAT PART TOO FAST!
Dumbest fucking lock will never get my money again
Had to do this 4 times now. JUNK!
I will NEVER buy Schlage again. POS!
So what the problem?
It wasn’t opening occasionally
The title says "fix." I don't see that you fixed anything - you just took it apart, cleaned all the pieces, and put it back together. But maybe I missed something - the camera work is so jerky that I had a hard time seeing what you were doing. And speeding it up to get through some of it didn't help. In fact, nothing about this was helpful. Our lock doesn't work, to either open or close, and not even with a key; after watching this I still don't know what the problem is or what to do about it. Except maybe replace it with a different lock.
You may have the issue where the 'vacation switch' came loose. Search "Schlage BE365 lock deadbolt problem" by Mikkyday. He explains the issue.
watch again you will find the fix
Well then why don't you figure it out, Mr. Wizard. Then you can report back to us your findings based on actual work instead of lots of "Karen like" behavior.
@@matejovich I found that a fresh 9volt battery eliminates the electrical problem.
From my perspective, I found that the j plastic cam, lay perfectly flat on the back of the lock. I raised it at some points using the thickness of a hair, aligned to the direction of travel. The length of the pod I made was about the size of a dot and super thin. I used graphite to aid the sliding, but in North America, a product called JIGALOO could be used as well. Jigaloo is transparent, I think it's a teflon powder and does not deteriorate with age. Neither does graphite powder.
This video was extremely helpful. If you don’t see the fix then I suggest you make your own video.
This is a crappy lock. Freezes up in cold weather. Junk!
Really? Been working for years for me in Florida