This coupon situation sounds messy, especially if locations vary on types of coupons to accept. I would be mad aswell the coupon I have isn't allowed in some stores and vice versa. The logistics behind this sounds terrible overall
Subway is SOOOOOOO overpriced for what it is, honestly, and thats why they send coupons to people every month (in the UK, I barely get them like once every 4 months though...), it makes sense they would send coupons a lot more in the US where there is a lot more competition from other place that are just like, or better than subway. However, it does sound a bit weird for subway to expect their franchisees to pay out of pocket for all of these promotions, whenever many of them are probably not doing too well to begin with.
Where I'm from they used to have like a "Wheel of coupons" on their app so everyday you could spin the wheel and get a random coupon. Sometimes you did get the buy 1 get 1 for free. But they removed that feature and now we don't get free coupons anymore.
If I had a legitimate non expired coupon from a buisness and they wouldnt accept it. I would never patronize that store. I'm not even a coupon person. This just seems like shady buisness.
I agree completely dude. Oftentimes the only reason I go to a fast food restaurant is because I have a coupon for it. If they would just randomly not accept it for some reason then I essentially just wasted my gas and time going there
Yea I'm pretty sure corporate reimburses the store owners for it. Otherwise why would you have to scan the coupon when you use it or pay taxes on the free sandwich.
@@Caleb-en5bo Source? I looked it up but I only found statements saying that they do not reimburse franchises and that the franchises are expected to foot the bill.
I honestly thought that corporate would 'put up' the value of the coupons they were giving out to the public, like some sort of reimbursement scheme on how many coupons were used at each store.. Having franchisees foot the bill for that sounds ridic!
@@thelolife2395 well she should have read the coupon and asked if they participate because it literally says participating franchise. i don't know why they do this. i just use to the coupons alot. now i.just use the rewards program they have.
I personally never go back to places that don’t accept my coupons but I understand how it’s corporates fault for issuing that volume of coupons and they should reimburse the restaurants for the profit they lose off it. I was always under the impression they did reimburse their franchisees for it that sucks that they don’t.
The corporations do reimburse those stores for each coupon that gets scan and accepted in. Store aren’t taking a total loss from it. The downside side is that the store have to mail and send the coupons the manufacturer, and it take time take to get the reimbursement because the manufacturer has to verify to make sure the coupons are not counterfeits. It’s a hassle to go through because it a lot of time progress that why. Luckily there is no law that forces businesses to accept coupons from parents company
In all honesty I gotta side with the customer on this one. The fact that stores aren't required to honor their own coupons is a highly-questionable practice. I can see why she'd be so upset, and sympathize with her more especially coming from a low-income family who usually does rely on coupons. Especially since Subway's a bit overpriced for the quality sandwiches they offer. Still better priced than Firehouse Subs though. Good lord, now THAT'S more overpriced than gas right now.
Yeah don't get me wrong I love the channel, but it feels like he's trying to convince us that she's in the wrong and I was waiting for some part of the story where she was *clearly* wrong, but it never came and the story just ended simply at "she was given a legitimate coupon but we didn't like the offer so we denied it." Which I mean, if this video was catered to franchise/resturant owners I could see them agreeing with Milad, but almost his entire audience are just regular customers, so he's REALLY preaching to the choir here lol.
It's because it's corporate that's sending out the coupons, not the franchisees. The former don't care about anything but sales while the latter actually need to make a profit in the end just to survive. Milad is explaining that the cost of making a single sandwich is barely covered by the sale. If you get a free sandwich on top of that they're literally losing money.
@@reidlos8084 I find it hard to believe that sandwich sales barely cover the cost of making the sandwich when I, a regular individual, can make the sandwich for less than half the price. I paid $17 for a tuna sandwich with bacon. Would have cost me $6 in groceries to make it at home
I suppose this is why the disclaimer only at participating locations or something to that effect is printed in the fine print. Maybe your restaurant should have had a sign put up saying: "We do not accept buy one get one free coupons. We apologize for any inconvenience this may have caused."
I understand it both ways. I can see an owner realizing that taking a coupon is taking a loss on their sales, especially if its the BOGO type one (as opposed to something like this $25 order is 20% off). At the same time though as a customer, at times if I can picking up a to go order, I will decide where I am going based on the coupons that I have. If I get there expecting the 20% off, and am told "no" I am going to not be happy, and unless its a place I will go even without a coupon, will probably never go back there again.
Yeah I don’t understand people in the comments full on defending this. I can kinda understand both sides but I’m more sympathetic to the customer here. Unless it was stated outside the store that they don’t accept the BOGO coupon then the customer just wasted their time and gas to go to a store that they had every right to believe would accept the coupon. Especially since she went there the day before and the coupon was accepted.
The lady was in the right this time mylard. You cannot just randomly neglect to honor a valid coupon. If anything it should be something to handle between you and corporate, but the honest client should not bear the burden.
This is incorrect, Subway legally can't randomly force their associated restaurants to take a loss at a sale due to how they're independently owned and operated, for the coupons to actually be valid Subway has to negotiate with the location beforehand or else it's up to the owner. This is actually openly stated on their on FAQ, it's up to the owners if they want to be part of promotions without prior contact from Subway.
@@ime500 While you are 100% correct most coupons are actually subsidized by corporate. So they lose no money but corporate pays the other part. However you are right about the negotiating with the location. You can't just go into a store and expect them to take a coupon because it has the name on it. They are allowed to reject it as its their store, they are just paying for the name.
@@daniyalkhizar Not worth it. I remember having corporate personally sending me free meal vouchers after being given a mold sandwich and the store had the nerve to say they were fake. You’ll just end up chasing your tail from my experience. They didn’t even care about the corporate e-mail to prove the authenticity.
No clue how the person with the coupon is in the wrong. I would be annoyed if I didn't get what I was hoping for and technically should get. If there is a small note on the coupon then that just terrible business marketing. People say just use the other coupon yet the deals on that will be worse. Not everyone is rich and not everyone can afford the few extra £. So why go to subway? Because you want to treat yourself /family. When you're not too wealthy you literally wait for the coupons to go. And for that to be rejected can be heartbreaking. Imagine a child and a parent the parent says they can next get subway when the coupon (that they previously used) arrives. The day comes the child excited. Mum goes to subway only for it to be rejected. Buying one sandwich would prevent the family from having a meal. Using a different coupon is still worse. You could've scared someone for life - might be a bit extreme but the point is subway is in the wrong. Since you're a franchise you should honour the coupon but yh... They get a free cookie.
You are right..I don't understand why people don't get this.. fast food places are luxuries in the eyes of children and for a parent to not afford it can be cruel at times
Scarred for life... from not being able to use a coupon?!? Get out, dude. You're drunk, or high. Has to be one of those if you think a coupon being rejected is scarring anyone for life.
I gotta say I'm against rejection of coupons. most of the time it's the only reason I'll go out to eat anything. I don't have tons of money, so if a business sent me a coupon and then I wasn't allowed to use it i'd probably go elsewhere from then on. I understand the business side of it can struggle, but I can't in good faith care more about a business than I do my very limited finances. Nor would I blame others for feeling the same.
They (the subway in this case) just assume 99% of the time the customer will just shrug it off and go "oh well I'll just pay the full price then..". Best bet, just go in, dont make mention of the coupon till AFTER the food is made, produce coupon, then if they decide to get all pissy about honoring their advertised terms, tell them they can just take the loss if they don't want to hold true to their implied obligation, and walk.. Deal, or No Deal
@@PeteDGAFfunny enough someone in this comment section did that exact thing. They waited until the 2 subs were made then presented the coupon at checkout and they just threw the sandwiches away after they said the coupon couldn’t be accepted.
its not the company its a franchise and as milad said, if you got like 1,000 people with buy one get one free coupons that is a huge financial loss. its the companies fault initially and never the franchise owners.
@@peculiarity3111 so of you went to a franchise and were excited to eat 2 for 1,and they just said no for no reason you would be okay with it? Also the franchise owners should take it up with the company and not with customers
@@peculiarity3111 yeah that’s why I said the company not the franchise. Obviously the company is at fault for making the franchise owners & workers have to deal with upset customers with that kind of blunder.
I only eat at subway very rarely, but if I was sent a coupon that is still valid (within the expiration date), I would be mad af if someone tried to refuse it. Here in Canada, we used to have BOGO without many restrictions until about 5/6 years ago where they still sent out BOGO but only when you purchase a drink too. I guess that was their solution to the franchisee.
This sounds like a franchisee vs corporation problem. Subway just shouldn’t issue coupons. By coupons existing then you not honoring them you guys are coming off as really shady. We got the coupon in the mail we didnt make it ourselves.
What would help is a note on the door or somewhere saying which coupons are not accepted. As a customer it's also a pain and waste of time to drive somewhere to realize the coupon is not accepted. Sure the coupon says valid at participating retailers but subway doesn't provide any easy way for customers to verify that and one would assume if they get coupons in their mail their regional branches accept those coupons
If it's a subway coupon printed by corporate and your store carriers the subway name and product you should have to honor all coupons unless stated state specific on the coupons which they do. Either your subway or you're not🤷♂️
@@henry_does_art1808 If you have to go to a restaurant and worry about their financial situation, it would never end. You'd basically turn the restaurant experience into a stressful one, worrying about each restaurants profits. That's straight up a horrible take imo.
@@KangiNaMagi I don’t care about a restaurant’s financial situation when going to eat. I’m just giving a reason as to why a restaurant would refuse coupons.
This seems kind of like Subway the Corporation's fault and not the fault of the Lady. She got the coupon, she would expect any Subway to accept her coupon, especially the Subway that accepted the same coupon a day earlier. I think this is a huge failure on Subway's part.
Funny this popped up. Just went to subway the other day with the same coupon, they made the sandwiches and wouldn’t accept it at checkout, no signs or anything. Instead of just taking it they threw away both sandwiches.
Hey, your country, I got some questions, How expensive and large will it be? What type of government is it, Dictatorship? Monarchy? And, the name? Also, I think the name would be Miladia. Citizens are Milidians.
according to other comments i have found, subway does NOT reimburse the store for when coupons are used, and it's optional for the store to accept the coupons.
To be fair, at this instance the Karen was kinda right. If you are part of a franchise, you are kinda of bound to such offers. If you accept the positives of Subways marketing and advertising for your store you also have to ride with the negatives, otherwise its false marketing on your side, which is pretty scammy. No one forces you to be a Subway if you dislike the coupons, just be a sandwich store of your own brand.
How does this make sense? If the company is shipping them out surely they must be valid? How are you allowed to just decide not to accept one? Dosent every subway have the same rules they have to follow?
The sandwich cost way more than it did 10 years ago, it is beyond crap compared to what it was in terms of quality and taste.... and the fuckers can just pick and choose to ignore THIER OWN COUPONS. What a great restaurant I'm sure they'll be around forever.
See that’s where you are wrong. It’s not “their” coupons, it’s subways. If you don’t like it, go to a different one. I have hardly seen any coupons for restaurants that don’t say “at participating locations”. They aren’t participating, their choice.
@@austinkrebs2889more like, "if you dont like it, waste several more gallons of gas embarking on a wild goose chase trying to find a store that doesn't participate in false advertising bait and switch dishonest practices"
pretty much all coupons say they only work at "participating subways" leaving it up to the franchise owner if they want to participate, they have every right to refuse certain coupons if they want
franchise owners buy all the food themselves. they actively lose money when somebody uses a coupon. the price to make a sandwich is pretty high, especially now. If subway reimbursed their franchise owners for the costs, it'd be fine. but they don't.
i dont think you understand the price to make one lmao. You think subway wanted to get rid of the five dollar footlong? If the mark up is too high go to the grocery store.
I honestly think the woman was not at fault here to be honest. Why would you sent a coupon that wasn't allowed us to use?? When was small, these type of coupon bring joy to my heart because our family are kinda poor and can only affort meal when there is good coupon like this. To you it's probably not much but it's pretty big for a minimum wage family. I remember there is one time the store tell my mom the coupon was expire and we have to come back home after that. The 11 years old me actually almost cry.
Well they didn't quite send the coupon, subway is not owned by one company, there are many stores owned by different people. If it was up to them they would probably send coupon deals that they wanted to send and not be forced into picking out the ones that are allowed. Although yes, coupons are a pretty big deal ; even for middle class families, there is no downside to saving a few dollars.
@@jakeshaw1661 For a lot of low-income families fast food is something special, usually something to treat yourself. Or, especially with low income families, people do not have the time to prepare meals. In both situations, coupons make a huge difference, as every dollar matters when you're poor.
Coupon isn’t a total loss either, each coupon that’s gets scanned or taken, physical or digital, the store owner will get reimbursed by the manufacturer based on the coupon value, the problem is that it takes a lot of work and time to mail out the coupon to the manufacturer and the reimbursement will take time for them to verify it is legit and not counterfeit as some store did tried to print out multiple coupon to get free money from the manufacturer
IMO Coupons should be treated like advertisements, because that's basically what it is. Sending coupons to houses is for the express purpose of advertising something, and enticing customers to visit the store and shop there. And in most places, if you advertise a price, you have to honor it. Lawsuits have been lodged against falsely advertised prices and likewise I think the same should apply for restaurants. And in the situation of chains, often it's corporate that makes the executive decision to send out coupons, but that's also what you sign up for as a franchise owner. At least for most other things, owning a franchise means you have to take what corporate gives you, so why not also for coupons? In the end, it's advertisement, and is a pricing decision made by corporate. Normally, it would have to be upheld. So it's weird that there can be an exception for coupons.
I was getting breakfast at a Subway in a truck stop at Robertsdale, Alabama, and they refused to accept a reward on my combo rewards/gift card. Okay, I paid with the prepaid money on the gift card and said that I'd use the reward at lunch somewhere down the road, but they told me that there was no such thing as rewards. I showed them on it where it said "Subway Myway Rewards." They told me that's not what that meant. When they rung up my purchase, the printed register receipt told me how many rewards points I'd earned on that purchase and what the new balance was in my Subway Myway rewards account. I showed them that and said "Have a nice day." 🤣
Milad I love to use the 2 foot long subs for 12.99 coupon as those 2 sammiches can feed me for the entire day. There's subway locations near me that accept them and some that don't. I could tell one employee had enough because I went in there with this coupon and he rolled his eyes, said "I know for a fact we don't take those" and walked to the back haha. I left the store and went to a subway that took the coupon. Love the videos man, Good luck!
this happens to myself often, where I couldn't use coupons in some stores. I asked a friend who worked at a fast-food chain and said the same thing: "we can't accept all coupons". Some places they accept a certain amount of coupons of 1 type per day.
Well tbh if I had a coupon that would give me something that wasn't expired, I would be mad if I couldn't use it cause why send them out if stores don't accept them? Anyways it's just kind of weird.
Exactly! That sounds so weird that they would release coupons that would not be accepted... Either stop releasing them, or improve communication with the franchise owners!
@@ziplepingouin1186 They're not sending them out knowing they won't be accepted, the franchises have absolutely no right to deny valid coupons and are clearly in the wrong in this situation.
When I worked retail we'd sign people up for credit cards and they'd get 20% off their whole purchase just for running their credit even if they didn't qualify. I'd use it plus the stores coupons to get people like that 50% off some times. Well the store started losing money (they went bankrupt eventually after I left) but they started saying only people that qualify for the card get the discount now. Most people didn't so we'd run a person's credit for nothing and they d get pissed.
I've been in Restaurant management for about 5 years and i can confirm customers that frequently use coupons are really annoying. If a coupon is expired or only valid at specific locations they can get very hostile and annoying to deal with. It puts us in between a rock and a hard place; if we honor it we can get in trouble with our superiors for giving out free food, if we don't honor it we get a customer service complaint and the stores reputation can get hurt.
There's digital coupons now and they have unlimited uses. Some stores do block certain coupons though so if u find one that works, it will always work til they fix it.
I’m pretty confused. It sounds like it was a legitimate coupon that didn’t list any restrictions such as only in certain areas, but yet there was no actual reason for why it was denied besides that they don’t want to do it?
Some stores don’t have to accept the coupon and will most likely deny it if that’s the case. However, most of them advertise that they don’t accept it somewhere outside so that customers will know it’s not accepted.
That clears up a little mystery for me. When I was in college the local subway had a sign saying they would sell gift cards, but wouldn't accept them as payment. I would assume based on the coupon story, corporate doesn't reimburse the franchisees for purchases with a gift card either.
Well that's illegal, but not too surprising if the majority of their customers were college kids, they are obviously used to taking advantage of them for not knowing any better/having a disposable income as it is and not really caring anyway..
Hi Milad! I’ve started watching your videos recently and find you vides very entertaining! Thank you for working hard everyday and making amazing videos for us! Have a great day/night!
I except every coupon at pizzahut, I sometimes even add them without them asking if it's available for a deal. The only time I don't accept them is when they don't work or aren't even in our system
I mean to be fair with how expensive Subway is nowadays, a coupon is almost necessary. I literally just used a coupon two days ago at Subway BC bro with these prices right now, I can’t say no to saving a few bucks. Gas alone kills me so I can relate to the coupon fiends out there trying to save a few dollars.
If i have an official coupon from subway and you refuse to accept it i would be angry too. The owners should work ot put with the franchise. Its not customers fault. They gor them from subway itself.
@@bryantcash9538 there shouldnt be a valid reason to not be on his side tho? all bro said was that if he has an official working coupon and then the owners just randomly declined the use for it he would be angry too
So why wouldn't you honor the coupon? Doesn't subway reimburse you guys when you collect the coupons used or something? Not sure how the franchisor franchisee situation works out for subway advertisements but don't the parent company foot the bill for those expenses? Usually franchisees have to pay some sort of collective advertising costs on top of all the royalty fees anyway don't they?
You have to be careful... if the Coupon does not say "Only available for use at certain stores"... The Brand can be sued for false advertising, even in a franchise. I am pretty sure most do nowadays. If i was that lady, i would just go to another store that does accept it and not buy anything from the store that did not accept it at the time... Not a dig at anyone... just more of a "Better and more mature way of dealing with it".
imagine walking all the way to subway with a coupon and there is 2 of you but once you get there you cant use the coupon so you cant afford food I'd be pretty annoyed
Well this is a weird situation. How can you not accept a coupon issued by the brand itself? Are there no rules against that? In my opinion if they issue coupons on such a high frequency that it ends up ruining the franchise margin, they should make a system where scanned coupons are taken out Subways own margins instead. The electronics store I work at has a system similar to that, where products with high discounts are covered by the company and not the particular store where it's purchased
Mmmm it would be cool to get a video that can elaborate on what you're talking about and why coupons can or cannot be accepted. Like, for example, why can't you just make an extra sandwich? Does Subway (the corporation) not reimburse the individual store owners? Or is it a company policy? Is there some sort of quota that giving out free sandwiches prevents you from reaching? I'm inclined to place the blame on the corporation whenever I can considering they're the ones who made the dumb decision of sending 8K buy one get one coupons to the same general area---can't be their only mistake lmao
Shocked how many people think the store is wrong for this, so many people don't realize the money this store could lose if they accept them. Like he said, she came back next day with another. If you're so cheap go to a grocery store and make a sub at home every day of the week.
Then why you sent the coupons in the first place?? If the customer is asking for discount using the coupon( the company itself sent ) then I don't see anything wrong.
UPS Store corporate will do something similar to UPS Stores too. They're independently owned also so nobody has to take them, but they hide that in the fine print as "at participating locations" and no one wants to hear that this isn't a participating location...
Milaldo, since your working at your parents subway, did they let you work there at an early age or did you have to wait? I bet you haven’t made the ghosts in that subway, I don’t think you made their foot long subs. 😂
But to be fair subway shouldn't send them out if there not actually usable. Probably annoy me abit to but I can see it from both sides. Subway should cover the cost.
@@johnb7975 Yeah fair enough they could get rid of the ones they don’t want anymore and employees could ask to take the invalid ones from customers who bring them in since they aren’t redeemable anymore then get rid of them so that they don’t have to cover cost.
I’ve worked in retail for roughly 10 years and the absolute best story I have is to do with a coupon issue! Basically this older couple (60s) came in, looking very fancy, and tried to buy some wine with a coupon; there were two problems with this the first being it was in Scotland and you can’t run discounts on alcohol so this was an England and Wales offer. The second being that it wasn’t even for our shop. As the supervisor on shift I got called down to the til to sort the issue out and explained to them these two issues. They did not understand and became irate. It was as if I had personally decided to demean them and refuse the coupon for no reason. They threatened me that they’d go to the papers with this and even call corporate to which I actually provided them with the number and gave my name and employee number. Never heard a peep about it after that.
I get why they do corporate does this but it's the customer who misunderstood the fine print of the coupon that you can only use them once per week at secondary and tertiary stores and many times at higher productive stores at the managers discretion as long as it doesnt hurt the company in the long run.
The only one time I used a coupon was when our dad got a coupon where I can get 1 pieces of roasted chicken drumstick with thigh and rice. It's quite a cheap meal but back then we were poor, so the time I used it was when we actually don't have food and I shared this 1 piece chicken with my mom and younger sister. I think I'd understand giving away the coupons to people that really needs it.
I don’t really deal with this because I work in a liquor store in an area with huge restrictions to the purchasing of alcohol. Once in a blue moon we’ll get someone asking if they can use a coupon but we decline because we aren’t allowed to accept them.
The idea of not accepting valid coupons is bad. However, this needs to be taken up to the head office of subway to have preventive measures in place. The idea of people constantly getting buy 1 get 1 free subs is quite ridiculous for a business. First of all, there are alot of other expenses that need to be covered by the franchise such as rent, wage, utilities, ingredients and taxes. A buy 1 get 1 free decreases profits by more than 50% which is ridiculous. For example if a sub costs £6. The cost of making the sub, inclusive of taxes, rent, wage and utilities is £2. The cost of making the subway buy 1 for 1 effectively makes £4 of cost to £6 when it is originally £12. That is a decrease of 400% in profit margin that the franchise needs to front which is way too high.
I get this alot in Retail: Customers would receive a Cupon for money off an item. But if our store doesn't sell that item, then they can't use the Cupon and get pissed off. One woman said "I think you should give me a similar item for free." To which I replied "Not gonna happen love." And walked away.
Sorry I don’t agree with this, if the company sends it out you should accept it, if you don’t like what the corporation does go independent or change to another corporation, don’t open a subway and then not accept subway coupons, if your greed is THAT high just go independent then you don’t have anyone handing out coupons you won’t honor
I worked at a sonic. Had some lady come in and order 20 Bacon Egg and cheese toaster sandwhiches. She pulled up and handed me 10 buy one get one free coupons. I looked at her and said kindly "I"m sorry Maam ,as the coupon says its one coupon per order per transaction per visit.." Lady: "WOW I CANT BELIEVE YOU'RE GIVING ME A HARD TIME ABOUT THIS. DO YOU WANT ME TO DRIVE AROUND 10 DIFFERENT TIMES?" Me: "Yes, that would be one way to get around the limit. The limit is in place so our company doesn't lose money offer promotions and to prevent a hold up on customer service for other guests behind you. Lady: "UGH WHATEVER" *DRIVES OFF* Me: *Had to make police report since the food was already made and had to consider it a drive off.*
@dannytv When someone orders a large amount of food that is made and refuse to pay for it you are instructed to make a police report so you can collect insurance from the lost food. For example : Someone pulls up and orders 100 sandwhiches. If they were to drive off after the sandwhiches were made the food would go to taste making for a LARGE food cost. Normally we can catch this sort of thing before it happens and we just tell the kitchen not to make the food. Sadly that wasn't always the case. But yeah that's what general managment told us to do to deal with that case. Makes sense and helps cover our butts with the cost. I've only ever had to do it twice. Once at 5 am when someone ordered like 200 something wings, and the other with the coupon lady.
I've had that happen to me. I'll show up with a coupon with the store's address on it, and they tell me they can't take it 😢. Just use the app coupons I guess.
This coupon situation sounds messy, especially if locations vary on types of coupons to accept. I would be mad aswell the coupon I have isn't allowed in some stores and vice versa. The logistics behind this sounds terrible overall
Subway is SOOOOOOO overpriced for what it is, honestly, and thats why they send coupons to people every month (in the UK, I barely get them like once every 4 months though...), it makes sense they would send coupons a lot more in the US where there is a lot more competition from other place that are just like, or better than subway.
However, it does sound a bit weird for subway to expect their franchisees to pay out of pocket for all of these promotions, whenever many of them are probably not doing too well to begin with.
Lmfao
Where I'm from they used to have like a "Wheel of coupons" on their app so everyday you could spin the wheel and get a random coupon. Sometimes you did get the buy 1 get 1 for free. But they removed that feature and now we don't get free coupons anymore.
@@JrKengu subways is far from overprice. The profit margins aren't that great. Stop wanting to always steal from people.
It is a coupon why you would be mad? You did not earn it or something.
If I had a legitimate non expired coupon from a buisness and they wouldnt accept it. I would never patronize that store. I'm not even a coupon person. This just seems like shady buisness.
I agree completely dude. Oftentimes the only reason I go to a fast food restaurant is because I have a coupon for it. If they would just randomly not accept it for some reason then I essentially just wasted my gas and time going there
Yea I'm pretty sure corporate reimburses the store owners for it. Otherwise why would you have to scan the coupon when you use it or pay taxes on the free sandwich.
@@Caleb-en5bo Corporate doesn't reimburse the franchise. The franchise takes the hit when they accept a coupon.
@@jasonb.6623 No, corporate reimburses the store owners. I just checked.
@@Caleb-en5bo Source? I looked it up but I only found statements saying that they do not reimburse franchises and that the franchises are expected to foot the bill.
I honestly thought that corporate would 'put up' the value of the coupons they were giving out to the public, like some sort of reimbursement scheme on how many coupons were used at each store.. Having franchisees foot the bill for that sounds ridic!
No we actually pay higher royalties on sales to pay for them to send out mass and campaigns like coupons
Yeah
Same
U can’t really blame the woman though.
If I had a coupon like that, I’d wanna use it obviously.
That coupon is not SCAM like buy 1 get 1 free bruh that's SCAM
@@YohonaIsTired thats not her fault tho
@@thelolife2395 well she should have read the coupon and asked if they participate because it literally says participating franchise. i don't know why they do this. i just use to the coupons alot. now i.just use the rewards program they have.
Ikr
if the store says they cant accept it, they cant accept it. keep crying.
I personally never go back to places that don’t accept my coupons but I understand how it’s corporates fault for issuing that volume of coupons and they should reimburse the restaurants for the profit they lose off it. I was always under the impression they did reimburse their franchisees for it that sucks that they don’t.
The corporations do reimburse those stores for each coupon that gets scan and accepted in. Store aren’t taking a total loss from it. The downside side is that the store have to mail and send the coupons the manufacturer, and it take time take to get the reimbursement because the manufacturer has to verify to make sure the coupons are not counterfeits. It’s a hassle to go through because it a lot of time progress that why. Luckily there is no law that forces businesses to accept coupons from parents company
Subway doesn't lose any money off of those coupons. They're already marking shit up several hundred percent.
In all honesty I gotta side with the customer on this one. The fact that stores aren't required to honor their own coupons is a highly-questionable practice. I can see why she'd be so upset, and sympathize with her more especially coming from a low-income family who usually does rely on coupons. Especially since Subway's a bit overpriced for the quality sandwiches they offer. Still better priced than Firehouse Subs though. Good lord, now THAT'S more overpriced than gas right now.
I’m sorry, but I have to disagree on that one.
I spent $17 on a subway tuna sandwich, firehouse would have been like $9
Yeah don't get me wrong I love the channel, but it feels like he's trying to convince us that she's in the wrong and I was waiting for some part of the story where she was *clearly* wrong, but it never came and the story just ended simply at "she was given a legitimate coupon but we didn't like the offer so we denied it." Which I mean, if this video was catered to franchise/resturant owners I could see them agreeing with Milad, but almost his entire audience are just regular customers, so he's REALLY preaching to the choir here lol.
It's because it's corporate that's sending out the coupons, not the franchisees. The former don't care about anything but sales while the latter actually need to make a profit in the end just to survive. Milad is explaining that the cost of making a single sandwich is barely covered by the sale. If you get a free sandwich on top of that they're literally losing money.
@@reidlos8084
I find it hard to believe that sandwich sales barely cover the cost of making the sandwich when I, a regular individual, can make the sandwich for less than half the price.
I paid $17 for a tuna sandwich with bacon. Would have cost me $6 in groceries to make it at home
@@TheDougSpot and you would have got 2-3 sandwiches
I suppose this is why the disclaimer only at participating locations or something to that effect is printed in the fine print. Maybe your restaurant should have had a sign put up saying: "We do not accept buy one get one free coupons. We apologize for any inconvenience this may have caused."
you forget that customers cannot read
@@itsJadite 🤣🤣💯
Most subway coupons don't say that. They say "valid in all stores except *list of states*"
I understand it both ways. I can see an owner realizing that taking a coupon is taking a loss on their sales, especially if its the BOGO type one (as opposed to something like this $25 order is 20% off). At the same time though as a customer, at times if I can picking up a to go order, I will decide where I am going based on the coupons that I have. If I get there expecting the 20% off, and am told "no" I am going to not be happy, and unless its a place I will go even without a coupon, will probably never go back there again.
Yeah I don’t understand people in the comments full on defending this. I can kinda understand both sides but I’m more sympathetic to the customer here. Unless it was stated outside the store that they don’t accept the BOGO coupon then the customer just wasted their time and gas to go to a store that they had every right to believe would accept the coupon. Especially since she went there the day before and the coupon was accepted.
The lady was in the right this time mylard. You cannot just randomly neglect to honor a valid coupon. If anything it should be something to handle between you and corporate, but the honest client should not bear the burden.
This is incorrect, Subway legally can't randomly force their associated restaurants to take a loss at a sale due to how they're independently owned and operated, for the coupons to actually be valid Subway has to negotiate with the location beforehand or else it's up to the owner. This is actually openly stated on their on FAQ, it's up to the owners if they want to be part of promotions without prior contact from Subway.
@@ime500 While you are 100% correct most coupons are actually subsidized by corporate. So they lose no money but corporate pays the other part. However you are right about the negotiating with the location. You can't just go into a store and expect them to take a coupon because it has the name on it. They are allowed to reject it as its their store, they are just paying for the name.
honestly this was primarily a douchey move from subway they should coordinate with their franchises b4 sending coupons willy nilly
I would report the store to corporate
@@daniyalkhizar Not worth it. I remember having corporate personally sending me free meal vouchers after being given a mold sandwich and the store had the nerve to say they were fake. You’ll just end up chasing your tail from my experience. They didn’t even care about the corporate e-mail to prove the authenticity.
No clue how the person with the coupon is in the wrong. I would be annoyed if I didn't get what I was hoping for and technically should get. If there is a small note on the coupon then that just terrible business marketing.
People say just use the other coupon yet the deals on that will be worse. Not everyone is rich and not everyone can afford the few extra £. So why go to subway? Because you want to treat yourself /family.
When you're not too wealthy you literally wait for the coupons to go. And for that to be rejected can be heartbreaking.
Imagine a child and a parent the parent says they can next get subway when the coupon (that they previously used) arrives. The day comes the child excited. Mum goes to subway only for it to be rejected. Buying one sandwich would prevent the family from having a meal. Using a different coupon is still worse.
You could've scared someone for life - might be a bit extreme but the point is subway is in the wrong. Since you're a franchise you should honour the coupon but yh... They get a free cookie.
Bruh ur just over exaggerating at this point go to watt pad
@@amnesia6099 wtf is watt pad?
@@keyboardwarrior7538 google it
You are right..I don't understand why people don't get this.. fast food places are luxuries in the eyes of children and for a parent to not afford it can be cruel at times
Scarred for life... from not being able to use a coupon?!? Get out, dude. You're drunk, or high. Has to be one of those if you think a coupon being rejected is scarring anyone for life.
I gotta say I'm against rejection of coupons. most of the time it's the only reason I'll go out to eat anything. I don't have tons of money, so if a business sent me a coupon and then I wasn't allowed to use it i'd probably go elsewhere from then on.
I understand the business side of it can struggle, but I can't in good faith care more about a business than I do my very limited finances. Nor would I blame others for feeling the same.
I’m against it as well especially now with how outrageously expensive everything is, you practically need a coupon nowadays.
They (the subway in this case) just assume 99% of the time the customer will just shrug it off and go "oh well I'll just pay the full price then..". Best bet, just go in, dont make mention of the coupon till AFTER the food is made, produce coupon, then if they decide to get all pissy about honoring their advertised terms, tell them they can just take the loss if they don't want to hold true to their implied obligation, and walk.. Deal, or No Deal
@@PeteDGAFfunny enough someone in this comment section did that exact thing. They waited until the 2 subs were made then presented the coupon at checkout and they just threw the sandwiches away after they said the coupon couldn’t be accepted.
I feel like you guys are in the wrong for this one. It’s pretty absurd to get a coupon from the company then have that same company not accept it
yeah me too, i would be furious if a company sent me a coupon i could not use it becaz a local stroe wont allow it
exactly, its fucking retarded.
its not the company its a franchise and as milad said, if you got like 1,000 people with buy one get one free coupons that is a huge financial loss. its the companies fault initially and never the franchise owners.
@@peculiarity3111 so of you went to a franchise
and were excited to eat 2 for 1,and they just said no for no reason you would be okay with it? Also the franchise owners should take it up with the company and not with customers
@@peculiarity3111 yeah that’s why I said the company not the franchise. Obviously the company is at fault for making the franchise owners & workers have to deal with upset customers with that kind of blunder.
“Everyone Deserves A Free Cookie”
The best words someone has ever said…
I make vids as entertaining as Mirg. I guarantee 100% it’ll make u laugh. If not u can come to tell me
They are actually pretty good ngl
@@26mic24 go away bot
Even hitler?
I don't want a free cookie I want subway to value my buy one got one free coupon
I only eat at subway very rarely, but if I was sent a coupon that is still valid (within the expiration date), I would be mad af if someone tried to refuse it.
Here in Canada, we used to have BOGO without many restrictions until about 5/6 years ago where they still sent out BOGO but only when you purchase a drink too. I guess that was their solution to the franchisee.
This sounds like a franchisee vs corporation problem. Subway just shouldn’t issue coupons. By coupons existing then you not honoring them you guys are coming off as really shady. We got the coupon in the mail we didnt make it ourselves.
Except not all locations have to accept it. This will depend on the franchisee agreement.
What would help is a note on the door or somewhere saying which coupons are not accepted. As a customer it's also a pain and waste of time to drive somewhere to realize the coupon is not accepted. Sure the coupon says valid at participating retailers but subway doesn't provide any easy way for customers to verify that and one would assume if they get coupons in their mail their regional branches accept those coupons
If it's a subway coupon printed by corporate and your store carriers the subway name and product you should have to honor all coupons unless stated state specific on the coupons which they do. Either your subway or you're not🤷♂️
Not sure if this video opens Subway up to lawsuits but it is brings bad PR if a significant amount of Subway stores chose not to accept coupons
Mine also refuses to accept the coupon it's bullshit
@@zachsmcl Look at it this way. The owners who have to buy all of the food themselves actively lose money.
why would it? do you understand how coupon law even works? Most of them do say only at participating restaurant's. Bam, can't sue
@@henry_does_art1808 If you have to go to a restaurant and worry about their financial situation, it would never end. You'd basically turn the restaurant experience into a stressful one, worrying about each restaurants profits. That's straight up a horrible take imo.
@@KangiNaMagi I don’t care about a restaurant’s financial situation when going to eat. I’m just giving a reason as to why a restaurant would refuse coupons.
This seems kind of like Subway the Corporation's fault and not the fault of the Lady. She got the coupon, she would expect any Subway to accept her coupon, especially the Subway that accepted the same coupon a day earlier.
I think this is a huge failure on Subway's part.
Nah its a huge failure on people's part for always trying to take advantage when you could just buy the sandwich
Everyone wants the benefits of a franchise without the payback to the parent company.
Funny this popped up. Just went to subway the other day with the same coupon, they made the sandwiches and wouldn’t accept it at checkout, no signs or anything. Instead of just taking it they threw away both sandwiches.
Hey, your country, I got some questions, How expensive and large will it be? What type of government is it, Dictatorship? Monarchy?
And, the name? Also, I think the name would be Miladia. Citizens are Milidians.
Communism
@@jisooyah8440 Hol up
Sandwichism
@@itserichuang You know what, I bet thats gonna be his government.
Miladism - every citizen will be handed a free cookie
Doesn’t the company reimburse the store when coupons are used?
I create entertaining vids as well
@@26mic24 no you don’t
according to other comments i have found, subway does NOT reimburse the store for when coupons are used, and it's optional for the store to accept the coupons.
To be fair, at this instance the Karen was kinda right. If you are part of a franchise, you are kinda of bound to such offers. If you accept the positives of Subways marketing and advertising for your store you also have to ride with the negatives, otherwise its false marketing on your side, which is pretty scammy. No one forces you to be a Subway if you dislike the coupons, just be a sandwich store of your own brand.
Damn for the first time I'm actually with the customer on this one.
How does this make sense? If the company is shipping them out surely they must be valid? How are you allowed to just decide not to accept one? Dosent every subway have the same rules they have to follow?
I make vids as entertaining as Mirg. I guarantee 100% it’ll make u laugh. If not u can come to tell me
The sandwich cost way more than it did 10 years ago, it is beyond crap compared to what it was in terms of quality and taste.... and the fuckers can just pick and choose to ignore THIER OWN COUPONS. What a great restaurant I'm sure they'll be around forever.
See that’s where you are wrong. It’s not “their” coupons, it’s subways. If you don’t like it, go to a different one. I have hardly seen any coupons for restaurants that don’t say “at participating locations”. They aren’t participating, their choice.
@@austinkrebs2889
Don’t forget to work the shaft lol
@@austinkrebs2889more like, "if you dont like it, waste several more gallons of gas embarking on a wild goose chase trying to find a store that doesn't participate in false advertising bait and switch dishonest practices"
@@PeteDGAF that’s why you call the store ahead of time to see
@@austinkrebs2889stop using common sense. These type of people don’t want solutions.
That’s so shady, there’s no valid or logical reason that you guys should be denying coupons from people…. This makes you guys bad franchise owners.
pretty much all coupons say they only work at "participating subways" leaving it up to the franchise owner if they want to participate, they have every right to refuse certain coupons if they want
franchise owners buy all the food themselves. they actively lose money when somebody uses a coupon. the price to make a sandwich is pretty high, especially now. If subway reimbursed their franchise owners for the costs, it'd be fine. but they don't.
i would report the store
@@daniyalkhizar go do it
No, Subway is a bad franchise. On a buy one get one Subway will still get its full cut, the store owner is out that money.
Why should the owners get to choose? It's a corporate franchise, and let's face it buddy, the mark up on sandwiches is insane.
i dont think you understand the price to make one lmao. You think subway wanted to get rid of the five dollar footlong? If the mark up is too high go to the grocery store.
I honestly think the woman was not at fault here to be honest. Why would you sent a coupon that wasn't allowed us to use?? When was small, these type of coupon bring joy to my heart because our family are kinda poor and can only affort meal when there is good coupon like this. To you it's probably not much but it's pretty big for a minimum wage family. I remember there is one time the store tell my mom the coupon was expire and we have to come back home after that. The 11 years old me actually almost cry.
Well they didn't quite send the coupon, subway is not owned by one company, there are many stores owned by different people. If it was up to them they would probably send coupon deals that they wanted to send and not be forced into picking out the ones that are allowed. Although yes, coupons are a pretty big deal ; even for middle class families, there is no downside to saving a few dollars.
If you can’t afford to eat out without a coupon. You should just stay home.
@@jakeshaw1661 For a lot of low-income families fast food is something special, usually something to treat yourself. Or, especially with low income families, people do not have the time to prepare meals. In both situations, coupons make a huge difference, as every dollar matters when you're poor.
The coupon situation is really messy! But to be honest as a customer I would have been mad too if my coupon wasn't accepted.
Coupon isn’t a total loss either, each coupon that’s gets scanned or taken, physical or digital, the store owner will get reimbursed by the manufacturer based on the coupon value, the problem is that it takes a lot of work and time to mail out the coupon to the manufacturer and the reimbursement will take time for them to verify it is legit and not counterfeit as some store did tried to print out multiple coupon to get free money from the manufacturer
IMO Coupons should be treated like advertisements, because that's basically what it is. Sending coupons to houses is for the express purpose of advertising something, and enticing customers to visit the store and shop there. And in most places, if you advertise a price, you have to honor it. Lawsuits have been lodged against falsely advertised prices and likewise I think the same should apply for restaurants.
And in the situation of chains, often it's corporate that makes the executive decision to send out coupons, but that's also what you sign up for as a franchise owner. At least for most other things, owning a franchise means you have to take what corporate gives you, so why not also for coupons?
In the end, it's advertisement, and is a pricing decision made by corporate. Normally, it would have to be upheld. So it's weird that there can be an exception for coupons.
I was getting breakfast at a Subway in a truck stop at Robertsdale, Alabama, and they refused to accept a reward on my combo rewards/gift card. Okay, I paid with the prepaid money on the gift card and said that I'd use the reward at lunch somewhere down the road, but they told me that there was no such thing as rewards. I showed them on it where it said "Subway Myway Rewards." They told me that's not what that meant. When they rung up my purchase, the printed register receipt told me how many rewards points I'd earned on that purchase and what the new balance was in my Subway Myway rewards account. I showed them that and said "Have a nice day." 🤣
Milad I love to use the 2 foot long subs for 12.99 coupon as those 2 sammiches can feed me for the entire day. There's subway locations near me that accept them and some that don't. I could tell one employee had enough because I went in there with this coupon and he rolled his eyes, said "I know for a fact we don't take those" and walked to the back haha. I left the store and went to a subway that took the coupon. Love the videos man, Good luck!
Hey Milad. I met you at Coachella! Was a pleasure my guy! ...
Milad is the real deal boys. Super down to earth and nice guy.
Milkshake, have you ever rung a customer up with the wrong order?
My local subway just gives the buy 1-get 1 coupon back to me to use again. (But I would also bring them holiday leftovers)
“i’m not the smartest boy in the world”
- Milad
quote of 2022
this happens to myself often, where I couldn't use coupons in some stores. I asked a friend who worked at a fast-food chain and said the same thing: "we can't accept all coupons". Some places they accept a certain amount of coupons of 1 type per day.
Where I work we can only accept one per order 'cause the register doesn't ring up more than one
@@TechTchno makes sense plus stacked coupons would just be a 100% discount
Well tbh if I had a coupon that would give me something that wasn't expired, I would be mad if I couldn't use it cause why send them out if stores don't accept them? Anyways it's just kind of weird.
That sounds really annoying for franchise owners. Does Subway corporation reimburse any part of these coupons to the franchise owners?
Exactly! That sounds so weird that they would release coupons that would not be accepted... Either stop releasing them, or improve communication with the franchise owners!
@@ziplepingouin1186 They're not sending them out knowing they won't be accepted, the franchises have absolutely no right to deny valid coupons and are clearly in the wrong in this situation.
@@durpanda123 No, they have every right to deny it. It is stated in Subways' FAQ, lol
@@durpanda123 😂 pipe down lil boy.
Multi-billion dollar food-corp sends me a coupon. I go to one of the stores of said company, and they say I cannot use it...? WTF
When I worked retail we'd sign people up for credit cards and they'd get 20% off their whole purchase just for running their credit even if they didn't qualify. I'd use it plus the stores coupons to get people like that 50% off some times. Well the store started losing money (they went bankrupt eventually after I left) but they started saying only people that qualify for the card get the discount now. Most people didn't so we'd run a person's credit for nothing and they d get pissed.
I've been in Restaurant management for about 5 years and i can confirm customers that frequently use coupons are really annoying. If a coupon is expired or only valid at specific locations they can get very hostile and annoying to deal with. It puts us in between a rock and a hard place; if we honor it we can get in trouble with our superiors for giving out free food, if we don't honor it we get a customer service complaint and the stores reputation can get hurt.
There's digital coupons now and they have unlimited uses. Some stores do block certain coupons though so if u find one that works, it will always work til they fix it.
true
I’m pretty confused. It sounds like it was a legitimate coupon that didn’t list any restrictions such as only in certain areas, but yet there was no actual reason for why it was denied besides that they don’t want to do it?
Some stores don’t have to accept the coupon and will most likely deny it if that’s the case. However, most of them advertise that they don’t accept it somewhere outside so that customers will know it’s not accepted.
That clears up a little mystery for me. When I was in college the local subway had a sign saying they would sell gift cards, but wouldn't accept them as payment. I would assume based on the coupon story, corporate doesn't reimburse the franchisees for purchases with a gift card either.
Naw thats very different. Selling gift cards to get free money but not accepting them? Call corporate and complain about their franchise lol
If they're not gonna accept gift cards there's no reason they should be selling them. Imagine if all stores did this or even a percentage
Well that's illegal, but not too surprising if the majority of their customers were college kids, they are obviously used to taking advantage of them for not knowing any better/having a disposable income as it is and not really caring anyway..
For this reason I won't go to subway. I had problems with the stamps they did in the pre-2000s as well.
Hi Milad! I’ve started watching your videos recently and find you vides very entertaining! Thank you for working hard everyday and making amazing videos for us! Have a great day/night!
I can do you one better. A N A R C H Y
I make vids as entertaining as Mirg. I guarantee 100% it’ll make u laugh. If not u can come to tell me bro
@@26mic24 go away bot
Everyone should have a good night I mean it lol
@@26mic24 dumb bot no one asked
Milad, Did anyone ever ask "Did you spit in my food"?
I except every coupon at pizzahut, I sometimes even add them without them asking if it's available for a deal. The only time I don't accept them is when they don't work or aren't even in our system
sorry to be the grammar police but it's accept not excpet
@@maxsnow9952 except *
@@keyboardwarrior7538 i got beaten at my own game damn
@@maxsnow9952 😂
Milord you should make a draw my life
Congratulations on the 3 million well deserved Milad 👏🏽 🙌 👍
I mean to be fair with how expensive Subway is nowadays, a coupon is almost necessary. I literally just used a coupon two days ago at Subway BC bro with these prices right now, I can’t say no to saving a few bucks. Gas alone kills me so I can relate to the coupon fiends out there trying to save a few dollars.
If i have an official coupon from subway and you refuse to accept it i would be angry too. The owners should work ot put with the franchise. Its not customers fault. They gor them from subway itself.
go complain kid
@@H0ttabych umm u can see in his pfp that he is not a kid but I’m not on his side tho
@@bryantcash9538 there shouldnt be a valid reason to not be on his side tho? all bro said was that if he has an official working coupon and then the owners just randomly declined the use for it he would be angry too
So why wouldn't you honor the coupon? Doesn't subway reimburse you guys when you collect the coupons used or something? Not sure how the franchisor franchisee situation works out for subway advertisements but don't the parent company foot the bill for those expenses? Usually franchisees have to pay some sort of collective advertising costs on top of all the royalty fees anyway don't they?
You have to be careful... if the Coupon does not say "Only available for use at certain stores"... The Brand can be sued for false advertising, even in a franchise.
I am pretty sure most do nowadays.
If i was that lady, i would just go to another store that does accept it and not buy anything from the store that did not accept it at the time... Not a dig at anyone... just more of a "Better and more mature way of dealing with it".
imagine walking all the way to subway with a coupon and there is 2 of you but once you get there you cant use the coupon so you cant afford food I'd be pretty annoyed
Honor ALL coupons bro! Even expired ones, be a cool bro! 😎
I make vids as entertaining as Mirg. I guarantee 100% it’ll make u laugh. If not u can come to tell me
My subway takes literally every single legitimate subway coupon no matter what.
And it's ridiculous for you to do otherwise.
*As another food channel I can truly say that your videos are so enjoyable and entertaining to watch. Deep relaxation is guaranteed!*
Well this is a weird situation. How can you not accept a coupon issued by the brand itself? Are there no rules against that? In my opinion if they issue coupons on such a high frequency that it ends up ruining the franchise margin, they should make a system where scanned coupons are taken out Subways own margins instead. The electronics store I work at has a system similar to that, where products with high discounts are covered by the company and not the particular store where it's purchased
"This woman was clearly a coupon conissieurrer!"
-Milad 2022
I make vids as entertaining as Mirg. I guarantee 100% it’ll make u laugh. If not u can come to tell me
@@26mic24 you're right! You promote the *real* 26 Mic 's videos but you have none yourself!
How can you really be THAT PATHETIC lol
Now you can’t even deny the coupons anymore as you can use them with a mobile order.
Mmmm it would be cool to get a video that can elaborate on what you're talking about and why coupons can or cannot be accepted. Like, for example, why can't you just make an extra sandwich? Does Subway (the corporation) not reimburse the individual store owners? Or is it a company policy? Is there some sort of quota that giving out free sandwiches prevents you from reaching?
I'm inclined to place the blame on the corporation whenever I can considering they're the ones who made the dumb decision of sending 8K buy one get one coupons to the same general area---can't be their only mistake lmao
the pos system says error and you literally cannot use the coupon.
@@reese2634wasn’t the case here though, the coupon was accepted at checkout and everything the day before.
Mustard has someone ever come in the store for no reason
Shocked how many people think the store is wrong for this, so many people don't realize the money this store could lose if they accept them. Like he said, she came back next day with another. If you're so cheap go to a grocery store and make a sub at home every day of the week.
Then why you sent the coupons in the first place??
If the customer is asking for discount using the coupon( the company itself sent ) then I don't see anything wrong.
Mayank is right and also why should the customer care about all that? they just wanna eat a sandwhich
Get this man to 3 millllll!!!!!
Milad, have you got any stories about a customer who took their food/drinks without paying?
Sub
7:77
1:13
UPS Store corporate will do something similar to UPS Stores too. They're independently owned also so nobody has to take them, but they hide that in the fine print as "at participating locations" and no one wants to hear that this isn't a participating location...
Milaldo, since your working at your parents subway, did they let you work there at an early age or did you have to wait? I bet you haven’t made the ghosts in that subway, I don’t think you made their foot long subs. 😂
i think he bagan at 16
@@Xninja729 I think so too, but making sure.
A bunch of Subway franchise owners should band up and ask Subway to allow them to opt-out of coupons in their area then.
I’m just fumbled how that lady didn’t get that a sandwich for free for 8000+ people even with the requirement of buying one could hurt the business.
But to be fair subway shouldn't send them out if there not actually usable. Probably annoy me abit to but I can see it from both sides. Subway should cover the cost.
@@johnb7975 Yeah fair enough they could get rid of the ones they don’t want anymore and employees could ask to take the invalid ones from customers who bring them in since they aren’t redeemable anymore then get rid of them so that they don’t have to cover cost.
Milad: "You get a free cookie, you get a free cookie, EVERYONE GETS A FREE COOKIE"
I’ve worked in retail for roughly 10 years and the absolute best story I have is to do with a coupon issue!
Basically this older couple (60s) came in, looking very fancy, and tried to buy some wine with a coupon; there were two problems with this the first being it was in Scotland and you can’t run discounts on alcohol so this was an England and Wales offer. The second being that it wasn’t even for our shop. As the supervisor on shift I got called down to the til to sort the issue out and explained to them these two issues. They did not understand and became irate. It was as if I had personally decided to demean them and refuse the coupon for no reason. They threatened me that they’d go to the papers with this and even call corporate to which I actually provided them with the number and gave my name and employee number. Never heard a peep about it after that.
Milad: have you ever had anyone order off the "Secret Menu" before at subway?
I get why they do corporate does this but it's the customer who misunderstood the fine print of the coupon that you can only use them once per week at secondary and tertiary stores and many times at higher productive stores at the managers discretion as long as it doesnt hurt the company in the long run.
The fact that he could just say, screw the manager, I'm the owner.
Mustard has someone stalked you while you were at your job
My subway not only accepts every coupon but we're also told to accept EXPIRED coupons.
The only one time I used a coupon was when our dad got a coupon where I can get 1 pieces of roasted chicken drumstick with thigh and rice. It's quite a cheap meal but back then we were poor, so the time I used it was when we actually don't have food and I shared this 1 piece chicken with my mom and younger sister.
I think I'd understand giving away the coupons to people that really needs it.
When milkareg is talking about subway without having a subway background
I don’t really deal with this because I work in a liquor store in an area with huge restrictions to the purchasing of alcohol. Once in a blue moon we’ll get someone asking if they can use a coupon but we decline because we aren’t allowed to accept them.
The idea of not accepting valid coupons is bad. However, this needs to be taken up to the head office of subway to have preventive measures in place. The idea of people constantly getting buy 1 get 1 free subs is quite ridiculous for a business.
First of all, there are alot of other expenses that need to be covered by the franchise such as rent, wage, utilities, ingredients and taxes. A buy 1 get 1 free decreases profits by more than 50% which is ridiculous. For example if a sub costs £6. The cost of making the sub, inclusive of taxes, rent, wage and utilities is £2. The cost of making the subway buy 1 for 1 effectively makes £4 of cost to £6 when it is originally £12. That is a decrease of 400% in profit margin that the franchise needs to front which is way too high.
0:10 that chicken looks so good
random question, how do you record this?
like, is there a camera wrapped around your neck or something?
“Coupon warrior” got me dead lmao
I get this alot in Retail: Customers would receive a Cupon for money off an item. But if our store doesn't sell that item, then they can't use the Cupon and get pissed off. One woman said "I think you should give me a similar item for free." To which I replied "Not gonna happen love." And walked away.
You issue a rain check then, unless the coupon states "no rain checks"...
Sorry I don’t agree with this, if the company sends it out you should accept it, if you don’t like what the corporation does go independent or change to another corporation, don’t open a subway and then not accept subway coupons, if your greed is THAT high just go independent then you don’t have anyone handing out coupons you won’t honor
Sweet more happy customers 😂😂
I worked at a sonic. Had some lady come in and order 20 Bacon Egg and cheese toaster sandwhiches. She pulled up and handed me 10 buy one get one free coupons.
I looked at her and said kindly "I"m sorry Maam ,as the coupon says its one coupon per order per transaction per visit.."
Lady: "WOW I CANT BELIEVE YOU'RE GIVING ME A HARD TIME ABOUT THIS. DO YOU WANT ME TO DRIVE AROUND 10 DIFFERENT TIMES?"
Me: "Yes, that would be one way to get around the limit. The limit is in place so our company doesn't lose money offer promotions and to prevent a hold up on customer service for other guests behind you.
Lady: "UGH WHATEVER"
*DRIVES OFF*
Me: *Had to make police report since the food was already made and had to consider it a drive off.*
@dannytv When someone orders a large amount of food that is made and refuse to pay for it you are instructed to make a police report so you can collect insurance from the lost food.
For example : Someone pulls up and orders 100 sandwhiches. If they were to drive off after the sandwhiches were made the food would go to taste making for a LARGE food cost.
Normally we can catch this sort of thing before it happens and we just tell the kitchen not to make the food. Sadly that wasn't always the case. But yeah that's what general managment told us to do to deal with that case. Makes sense and helps cover our butts with the cost. I've only ever had to do it twice. Once at 5 am when someone ordered like 200 something wings, and the other with the coupon lady.
Not me finishing my subway sandwich while watching this 😂☺
I've had that happen to me. I'll show up with a coupon with the store's address on it, and they tell me they can't take it 😢. Just use the app coupons I guess.
Mayo, have you ever yelled at a kid at subway?
Miloriam, what's the weirdest problem a customer has ever had
Mulan, have you ever witnessed or been part of a physical fight in your subway?
Milad is the subway still haunted
My Mom loves coupons, she would go to stores just so so she could snag a few down by the dairy isle. Oh the times.
Now I wanna go to subway
Where were you working in this video? Congrats on 3 mil