I have an airplay compatible device but it doesn’t show as an option for airplay on my iphone. Everything is updated and everything has airplay turned on. The apple tv is trash
Its working just fine. The only problem I am currently facing is that the screen mirroring isn't using the full screen of my smart tv. The left/right sides are black. Is there any way to fix that?
I have had both my lg C1 OLED tv and my MacBook Air M1 for a little more than a year. I was constantly mirroring my MacBook Air M1 to my tv via airplay. Suddenly a little while ago the tv pic began to slightly pixelate. Also, when on TH-cam or any channel, when I write a comment the letters become all fuzzy and impossible to read on the tv screen but normal on the MacBook. The cursor when moved over the letters I was writing could totally make the letters illegible. The cursor could also make the tv screen pixelate. Someone in the AV forum said " could be an effect of higher levels of video compression, that could cause the Mac deciding that your network isn't fast enough so is sending lower quality video via airplay." They suggest I install " Airparrot" on my Mac to force my Mac to send higher quality video compression. I just find it strange that the problem started after a year fuse AND just AFTER both the tv and the Mac had updates. Any comments would be appreciated.
Many said that iOS is the best user friendly os on the market and yet it's I think only os that have this many tutorial 😅. Im sure new user don't know how to turn off auto brightness.
I used to screen mirror just fine, amazing resolution and all but ever since i’ve updated my ipad to the latest software the black sidebars are killing me and ruining the experience, fix it !
We’d be happy to help. The steps in this article will guide you on what to do if screen mirroring isn’t working: s.apple.com/dE4R7p5A1Y Reach out to us at the following link if the issue persists and we’ll continue support there. apple.co/GetSupport
When i airplay to my Apple TV and then play a video in my camera roll, it plays on my phone. Nothing happens on the TV, even the audio is still on my phone where usually a very common glitch i encounter at least a few times/week is airplaying video just doesn’t work, it only airplays audio to the TV but not video, until you un/re-airplay, then it works again for no apparent reason (this is 99% with TH-cam too so it’s not the app’s fault)
We’ll do all we can to help you! First, make sure you’ve tried all steps in the article here: s.apple.com/dE4w0J0q6K If the articles shared with this video haven’t resolved your issue, please reach out to us here: apple.co/GetSupport
I have an iPhone 13 and an IPad 9, they both have the mirroring option but if I try to mirror any of them to the other they don’t see each other, they only see my TV, how can I fix this?
Hey there, and thanks for reaching out! To get started, we do want to make you aware that it would not be possible to mirror your iPhone and iPad screen with each other, and you would only be able to mirror these devices with a AirPlay-compatible smart TV, or Mac. Check out the following resource for more details: s.apple.com/dE4w0J0q6K If you have any other questions, reach out to Apple Support directly from this link here: apple.co/GetSupport
Do you need to have Apple TV cast thing like a chromecast I mean to cast Apple TV from my iPhone to the smart tv I'm new to iPhone just got my first iPhone recently I have a Hisense series 6 it's about 3 years old now the tv appreciate any help thanks
We’re here to help! This would be dependent on the TV itself. Check to see if your TV model is listed here: s.apple.com/DH3z9T6Hw4 If so, you can AirPlay to your TV using: s.apple.com/dE4w0J0q6K Experiencing issues with using AirPlay? We can help there too! Here are the best steps to help get that resolved: s.apple.com/dE4R7p5A1Y If all the steps above don’t work, we’d like to take a deeper look. Reach out to us at: apple.co/GetSupport
Hello. We are happy to help with AirPlay. These steps may help. Please try the steps here: s.apple.com/dE4x9T2M9O If you still need help, please contact us here: apple.co/GetSupport
So let me get this straight... You can't listen to audio on your iPhone, and choose to hear it through either your iPhone's speakers, and your Tv speakers (device hooked up with Apple TV)? I want to be able to hear the audio come out of the iPhone speakers while mirroring the image on the screen using screen mirroring.
You can’t mirror your iPhone to your iPad (or vice versa). See the guidance here: s.apple.com/dE4w0J0q6K For additional questions, reach out to Apple Support here: apple.co/GetSupport
Thanks for reaching out! See apple.co/3OjmQS9 for what to do if screen mirroring or streaming isn't working on your AirPlay-compatible device. If you have further questions, please reach out to us using apple.co/GetSupport.
You can use AirPlay to stream audio to multiple devices: s.apple.com/dE4O7o8M6X If you’re using AirPlay to stream video, you can only do it with one device at a time. It does not support streaming video to multiple devices: s.apple.com/dE4w2o1d2n If you need assistance setting up or using AirPlay, you can contact Apple Support here: apple.co/GetSupport
We can get you pointed in the right direction. It isn’t possible to use AirPlay to mirror screens between your iPhone and iPad. We’re always on the lookout for feedback on how you’d like to use your devices. If you’d like, you can leave feedback here: apple.co/Feedback
Airplaying videos on Safari browser is so glitchy as heck! I have the latest iPad Pro with IOS 16.6 and with Apple TV 4k 2nd Gen. I am connected by network ethernet. The iPad is connected via Wifi. I can't even begin to describe how many glitches there are.
We’d like to help and point you in the right direction. There’s currently an available update for your iPad Pro which is iPadOS 16.6.1. We recommend to update your iPad and see if that helps improve the use of AirPlay. If needed, here’s how to update the software: s.apple.com/dE4w1r7M9c If you need additional assistance, please contact Apple Support through this link here: apple.co/GetSupport
@@applesupport Upgrade to IOS 16.6.1 made it worse. I get the red circle with a line error when Airplaying videos. Upgrading to 16.7 actually fixed it. Now, I am just content with disabling auto-updates.
bro come on now what if I want to screen mirror a group of streaming thumbnails so I can see them bigger on the TV so that would be screen mirror and then go into those thumbnails and automatically go into AirPlay but also use a headset with Bluetooth I know it's complicated butyour Apple work it out let me know
Happy to help. Check out this page for more info on using AirPlay on an iPhone: s.apple.com/dE4w0J0q6K Connect with an Apple Support advisor who can assist you with this, here: apple.co/GetSupport
I have a haier tv yet it only displays audio yet no video when I try to mirror Apple TV content.Can that be fixed or is that a Haier issue or Apple TV infringement issue?thanks
We’d like to see how we can help. We recommend updating your device if you haven’t. While it isn't inherently assured that an update will resolve the issue, updating to the latest version of iOS for your device can help isolate potential software issues. Kindly secure a backup and update. How to back up your iPhone, iPad, and iPod touch: s.apple.com/dw6b5p4nY2 Update your iPhone or iPad: s.apple.com/dE4w1r7M9c If the behavior persists, please check if the issue only happens for certain apps or media. Please reach out to us here so we can take a closer look into the issue: apple.co/GetSupport
By my iPad,I use airplay to the TV for playing a movie but I can’t watch instagram videos at the same time. It turns all sound to the TV and it stops the movie… it won’t be like this before… please help and fix
Hello. We see you have a question about using AirPlay with your iPad, and then also using another app at the same time. We want to help. Looking at this page about using AirPlay to stream a movie, it doesn’t mention the ability to watch other videos at the same time: s.apple.com/dE4w2o1d2n For additional questions, contact us using this link: apple.co/GetSupport
You can use AirPlay to stream or share content from your Apple devices to your Apple TV, AirPlay-compatible smart TV, or Mac. Use AirPlay to stream video or mirror the screen of your iPhone or iPad: apple.co/3GX6yef You can also view a list of devices that support streaming with AirPlay in the other article included: AirPlay system requirements: apple.co/3UPXMUY For more assistance, reach our support team: apple.co/GetSupport
Thanks for your question! See apple.co/3TYTegJ for more information on AirPlay. If you have further questions, please reach out to us using apple.co/GetSupport.
Thanks for asking about lag with streaming. Please check you tried the troubleshooting here: s.apple.com/dE4w0J0q6K It may also just be network speeds, or interference. s.apple.com/dw3O7n8MX5 For more help, please contact us directly: apple.co/GetSupport Thanks.
Thank you for reaching out with this question. You are unable to mirror an iPhone to an iPad. You can mirror to an Apple TV, AirPlay-compatible smart TV, or Mac only at this time. If you need additional assistance, please reach out here: apple.co/GetSupport
We’d like to see how we can help you with AirPlay not working as expected. Check out the steps in this link for possible reasons for any connection issues with AirPlay: s.apple.com/dE4x9T2M9O Should you need further assistance, reach out to us at: s.apple.com/DH9R5Z1di2
Thanks for reaching out, we can help. If AirPlay isn’t working how you’d expect, you can check out these steps to narrow down the cause: s.apple.com/dE4R7p5A1Y If you still have additional questions, reach out to us here for more assistance: apple.co/GetSupport Take care.
Hey there. Thanks for reaching out to us about this. We are always happy to help where we can. If your TV is compatible with the feature and you’re unable to get things working we’d recommend reaching out for support here: apple.co/GetSupport
AirPlay to Apple TV from iPhone 13 Pro stoped working since iOS and TVOS 16.4.1. I used all the time and now It doesn't work anymore. Also happens with my son iPhone 11. I tryied to set up Homekit and every time give me error -71163. It only allows Mirror function wich is not what I need.
We’d like to help answer your question as best we can. Please do keep in mind that not all apps will allow streaming, and this link has more details about this: s.apple.com/dE4w0J0q6K We wanted to point out an excerpt from the above link: “Some video apps might not support AirPlay. If you can’t use AirPlay with a video app, check the App Store for tvOS to see if that app is available on Apple TV." If no apps stream, please contact us directly for additional troubleshooting: apple.co/GetSupport Thanks.
Thanks for your question! See apple.co/3tW9ILs if screen mirroring or streaming isn't working on your AirPlay-compatible device. If you have further questions, please reach out to us using apple.co/GetSupport.
I am surprised with apple as iphone se is priced below 25k ₹ but watch accordingly being less costly product is priced above 33k ₹. Don’t apple need to rethink…. Watch is just an accessory
If you are experiencing an issue using AirPlay, the article below may help. If screen mirroring or streaming isn't working on your AirPlay-compatible device: s.apple.com/dE4R7p5A1Y If you need further assistance, please reach out to us here: apple.co/GetSupport
Hey there. Find more on what you can do if you believe your Apple ID has been compromised here: apple.co/43aOS8C Still have questions? Connect with us further here: apple.co/GetSupport
Let’s put you on the path to getting that addressed. The steps from this resource can help with difficulties related to AirPlay: s.apple.com/dE4R7p5A1Y If you need further assistance, reach out using the following link: apple.co/GetSupport
Hello. If AirPlay is not working as expected, the steps in this article may help: s.apple.com/dE4R7p5A1Y After trying those steps if the issue continues, please reach out directly here: apple.co/GetSupport
I have an airplay compatible device but it doesn’t show as an option for airplay on my iphone. Everything is updated and everything has airplay turned on. The apple tv is trash
Could you do one about how to teach your parents how to use basic technology without using losing your mind now that would be really helpful 😜😜😜
I tried to stream a Netflix show from iPhone X to Apple TV 4K (without wifi access) ; was not a great experience. Perhaps a video on this topic?
Why can’t you use the Apple TV app to cast directly onto the tv
how about fixing streaming from iphone youtube app?
Its working just fine. The only problem I am currently facing is that the screen mirroring isn't using the full screen of my smart tv. The left/right sides are black. Is there any way to fix that?
Hi there. If this link does not help, s.apple.com/dE4w0J0q6K , contact us here and we can support further: apple.co/GetSupport
how about the other way around? i want to see on my iphone what is played on my mac. can that be done?
I have had both my lg C1 OLED tv and my MacBook Air M1 for a little more than a year. I was constantly mirroring my MacBook Air M1 to my tv via airplay. Suddenly a little while ago the tv pic began to slightly pixelate. Also, when on TH-cam or any channel, when I write a comment the letters become all fuzzy and impossible to read on the tv screen but normal on the MacBook. The cursor when moved over the letters I was writing could totally make the letters illegible. The cursor could also make the tv screen pixelate. Someone in the AV forum said " could be an effect of higher levels of video compression, that could cause the Mac deciding that your network isn't fast enough so is sending lower quality video via airplay." They suggest I install " Airparrot" on my Mac to force my Mac to send higher quality video compression. I just find it strange that the problem started after a year fuse AND just AFTER both the tv and the Mac had updates. Any comments would be appreciated.
While screen mirroring there is no spatial audio available ,please make way for it
If I am using screen mirroring, should I turn off Airplay?
Sony Bravia TVs keep giving wrong pin error. Please look into this
Many said that iOS is the best user friendly os on the market and yet it's I think only os that have this many tutorial 😅.
Im sure new user don't know how to turn off auto brightness.
When streaming from my ipad to my homepod mini the video cuts out and goes straight to audio format. when normally i can stream with everything intact
I used to screen mirror just fine, amazing resolution and all but ever since i’ve updated my ipad to the latest software the black sidebars are killing me and ruining the experience, fix it !
We’d be happy to help. The steps in this article will guide you on what to do if screen mirroring isn’t working: s.apple.com/dE4R7p5A1Y
Reach out to us at the following link if the issue persists and we’ll continue support there. apple.co/GetSupport
When I click on mirror on my tv it ask for a code???
When i airplay to my Apple TV and then play a video in my camera roll, it plays on my phone. Nothing happens on the TV, even the audio is still on my phone where usually a very common glitch i encounter at least a few times/week is airplaying video just doesn’t work, it only airplays audio to the TV but not video, until you un/re-airplay, then it works again for no apparent reason (this is 99% with TH-cam too so it’s not the app’s fault)
With my macbook air m1 and samsung series 7 tv audio is delayed and not synced to video, i reseted both softwares and updated them still no solution.
We’ll do all we can to help you! First, make sure you’ve tried all steps in the article here: s.apple.com/dE4w0J0q6K If the articles shared with this video haven’t resolved your issue, please reach out to us here: apple.co/GetSupport
I have an iPhone 13 and an IPad 9, they both have the mirroring option but if I try to mirror any of them to the other they don’t see each other, they only see my TV, how can I fix this?
Hey there, and thanks for reaching out! To get started, we do want to make you aware that it would not be possible to mirror your iPhone and iPad screen with each other, and you would only be able to mirror these devices with a AirPlay-compatible smart TV, or Mac. Check out the following resource for more details: s.apple.com/dE4w0J0q6K
If you have any other questions, reach out to Apple Support directly from this link here: apple.co/GetSupport
@@applesupport oh wow I did not know that. Interesting, I assumed it's available by default being apple products.
Thank you for the response!
Do you need to have Apple TV cast thing like a chromecast I mean to cast Apple TV from my iPhone to the smart tv I'm new to iPhone just got my first iPhone recently I have a Hisense series 6 it's about 3 years old now the tv appreciate any help thanks
We’re here to help! This would be dependent on the TV itself. Check to see if your TV model is listed here: s.apple.com/DH3z9T6Hw4
If so, you can AirPlay to your TV using: s.apple.com/dE4w0J0q6K
Experiencing issues with using AirPlay? We can help there too! Here are the best steps to help get that resolved: s.apple.com/dE4R7p5A1Y
If all the steps above don’t work, we’d like to take a deeper look. Reach out to us at: apple.co/GetSupport
Thank you for your help my Hisense tv is from 2019 it’s to old but I really appreciate your time
It’s not working I have buzz tv and none of the sources work :(
I have MacBook Air m1, iPhone SE 2, iPhone XS,and big Samsung tv, and this feature still laggy and slow.
Hello. We are happy to help with AirPlay. These steps may help. Please try the steps here: s.apple.com/dE4x9T2M9O If you still need help, please contact us here: apple.co/GetSupport
Wrong, I said and laggy and slow, I didn’t say “it’s not working”. Do your homework
For further assistance, reach out to our support advisors here: apple.co/GetSupport
So let me get this straight... You can't listen to audio on your iPhone, and choose to hear it through either your iPhone's speakers, and your Tv speakers (device hooked up with Apple TV)? I want to be able to hear the audio come out of the iPhone speakers while mirroring the image on the screen using screen mirroring.
Is it possible to use screen mirroring from an iPhone SE (2020) to an iPad SE and vice versa? As of iOS 16 and up.
You can’t mirror your iPhone to your iPad (or vice versa). See the guidance here: s.apple.com/dE4w0J0q6K
For additional questions, reach out to Apple Support here: apple.co/GetSupport
This is all a lie. I have an iPhone 14 and this does not work. Even from my iPad 6 gen it don’t work.
Thanks for reaching out! See apple.co/3OjmQS9 for what to do if screen mirroring or streaming isn't working on your AirPlay-compatible device.
If you have further questions, please reach out to us using apple.co/GetSupport.
Airplay sounds fun with friends 💯
But why is it that i can onlu miroror the screen to an apple device connected to a display?
What app do you recommend to use airplay to apple tv. Multitasking without interruption airplay while using the iphone?
We value your input. Please consider submitting feedback for this directly at apple.co/3D0XB0N
is it possible to stream to 2 Apple TV at the same time with video and audio?
You can use AirPlay to stream audio to multiple devices: s.apple.com/dE4O7o8M6X
If you’re using AirPlay to stream video, you can only do it with one device at a time. It does not support streaming video to multiple devices: s.apple.com/dE4w2o1d2n
If you need assistance setting up or using AirPlay, you can contact Apple Support here: apple.co/GetSupport
I’d like to mirror my iPhone to my iPad Pro. Screen mirroring is not detecting either device on the other ?? Please help.
We can get you pointed in the right direction. It isn’t possible to use AirPlay to mirror screens between your iPhone and iPad.
We’re always on the lookout for feedback on how you’d like to use your devices. If you’d like, you can leave feedback here: apple.co/Feedback
Airplaying videos on Safari browser is so glitchy as heck! I have the latest iPad Pro with IOS 16.6 and with Apple TV 4k 2nd Gen. I am connected by network ethernet. The iPad is connected via Wifi. I can't even begin to describe how many glitches there are.
We’d like to help and point you in the right direction. There’s currently an available update for your iPad Pro which is iPadOS 16.6.1. We recommend to update your iPad and see if that helps improve the use of AirPlay. If needed, here’s how to update the software: s.apple.com/dE4w1r7M9c
If you need additional assistance, please contact Apple Support through this link here: apple.co/GetSupport
@@applesupport Upgrade to IOS 16.6.1 made it worse. I get the red circle with a line error when Airplaying videos. Upgrading to 16.7 actually fixed it. Now, I am just content with disabling auto-updates.
It wont show up
bro come on now what if I want to screen mirror a group of streaming thumbnails so I can see them bigger on the TV so that would be screen mirror and then go into those thumbnails and automatically go into AirPlay but also use a headset with Bluetooth I know it's complicated butyour Apple work it out let me know
Even a Game Tim in AirPlay or to a Social network. Even a Apple TV.
I like apple❤🎉❤
please tell where to find th eair play icon im having trouble finding it. my ipads like 2 or 3 years old.
Happy to help. Check out this page for more info on using AirPlay on an iPhone: s.apple.com/dE4w0J0q6K
Connect with an Apple Support advisor who can assist you with this, here: apple.co/GetSupport
I have a haier tv yet it only displays audio yet no video when I try to mirror Apple TV content.Can that be fixed or is that a Haier issue or Apple TV infringement issue?thanks
We’d like to see how we can help. We recommend updating your device if you haven’t. While it isn't inherently assured that an update will resolve the issue, updating to the latest version of iOS for your device can help isolate potential software issues. Kindly secure a backup and update.
How to back up your iPhone, iPad, and iPod touch: s.apple.com/dw6b5p4nY2
Update your iPhone or iPad: s.apple.com/dE4w1r7M9c
If the behavior persists, please check if the issue only happens for certain apps or media.
Please reach out to us here so we can take a closer look into the issue: apple.co/GetSupport
@@applesupport I’ve noticed that Apple TV is the only app that has audio but no video.I do have the latest update on the iPhone op system 16
Thank you for such good tips!!! Apple all the way, forever!!!
By my iPad,I use airplay to the TV for playing a movie but I can’t watch instagram videos at the same time. It turns all sound to the TV and it stops the movie… it won’t be like this before… please help and fix
Hello. We see you have a question about using AirPlay with your iPad, and then also using another app at the same time. We want to help.
Looking at this page about using AirPlay to stream a movie, it doesn’t mention the ability to watch other videos at the same time: s.apple.com/dE4w2o1d2n
For additional questions, contact us using this link: apple.co/GetSupport
No Airplay from one iOS device to another?
You can use AirPlay to stream or share content from your Apple devices to your Apple TV, AirPlay-compatible smart TV, or Mac.
Use AirPlay to stream video or mirror the screen of your iPhone or iPad: apple.co/3GX6yef
You can also view a list of devices that support streaming with AirPlay in the other article included:
AirPlay system requirements: apple.co/3UPXMUY
For more assistance, reach our support team: apple.co/GetSupport
I can’t get it to work with LGTV webOS TV UJ6540
Thanks for your question! See apple.co/3TYTegJ for more information on AirPlay.
If you have further questions, please reach out to us using apple.co/GetSupport.
Streaming videos between my iPhone 11Pro and LG tv is very laggy :(
Thanks for asking about lag with streaming.
Please check you tried the troubleshooting here: s.apple.com/dE4w0J0q6K
It may also just be network speeds, or interference. s.apple.com/dw3O7n8MX5
For more help, please contact us directly: apple.co/GetSupport
Thanks.
Can iPhone mirror in iPad?
Please help me
Thank you for reaching out with this question. You are unable to mirror an iPhone to an iPad. You can mirror to an Apple TV, AirPlay-compatible smart TV, or Mac only at this time. If you need additional assistance, please reach out here: apple.co/GetSupport
i dont have apple tv only devant
Any idea why sometimes I need to select it three times before it plays to airplay?
We’d like to see how we can help you with AirPlay not working as expected. Check out the steps in this link for possible reasons for any connection issues with AirPlay: s.apple.com/dE4x9T2M9O
Should you need further assistance, reach out to us at: s.apple.com/DH9R5Z1di2
My airplay doesn't react at all despite AirPlay allowed upon ask when setting changed 😢
Thanks for reaching out, we can help.
If AirPlay isn’t working how you’d expect, you can check out these steps to narrow down the cause: s.apple.com/dE4R7p5A1Y
If you still have additional questions, reach out to us here for more assistance: apple.co/GetSupport
Take care.
Thank you s your impormation
Well v don’t have any Apple TV so how could i screen mirror to the smart tv
Hey there. Thanks for reaching out to us about this. We are always happy to help where we can. If your TV is compatible with the feature and you’re unable to get things working we’d recommend reaching out for support here: apple.co/GetSupport
AirPlay to Apple TV from iPhone 13 Pro stoped working since iOS and TVOS 16.4.1.
I used all the time and now It doesn't work anymore. Also happens with my son iPhone 11.
I tryied to set up Homekit and every time give me error -71163.
It only allows Mirror function wich is not what I need.
We’d like to help answer your question as best we can. Please do keep in mind that not all apps will allow streaming, and this link has more details about this: s.apple.com/dE4w0J0q6K
We wanted to point out an excerpt from the above link: “Some video apps might not support AirPlay. If you can’t use AirPlay with a video app, check the App Store for tvOS to see if that app is available on Apple TV."
If no apps stream, please contact us directly for additional troubleshooting: apple.co/GetSupport
Thanks.
Thank you 👍🏻
This tip foes not work since I still cannot screen mirror
Thanks for your question! See apple.co/3tW9ILs if screen mirroring or streaming isn't working on your AirPlay-compatible device. If you have further questions, please reach out to us using apple.co/GetSupport.
Great video
This is good
They removed the feature from my iphone X…
I am surprised with apple as iphone se is priced below 25k ₹ but watch accordingly being less costly product is priced above 33k ₹. Don’t apple need to rethink…. Watch is just an accessory
MY TV DOESNT HAVE APPLE TV !!!
I JUST WANT TO WATCH SOMETHING ON MY TV FROM MY PHONE FFS !!!
ITS 2023 !!!!!!
❤️❤️❤️❤️❤️❤️❤️❤️
Nothing works
If you are experiencing an issue using AirPlay, the article below may help.
If screen mirroring or streaming isn't working on your AirPlay-compatible device: s.apple.com/dE4R7p5A1Y
If you need further assistance, please reach out to us here: apple.co/GetSupport
Someone using my iCloud account
Hey there. Find more on what you can do if you believe your Apple ID has been compromised here: apple.co/43aOS8C Still have questions? Connect with us further here: apple.co/GetSupport
Day by day airplay is getting worse with Apple TV
Let’s put you on the path to getting that addressed.
The steps from this resource can help with difficulties related to AirPlay: s.apple.com/dE4R7p5A1Y
If you need further assistance, reach out using the following link: apple.co/GetSupport
华语版講解
👍🏻
👏👏👏👏😎
1st
I have airplay server on my Samsung Tv and whenever I connect and try to play a video on TH-cam from my phone, it automatically disconnects
Hello. If AirPlay is not working as expected, the steps in this article may help: s.apple.com/dE4R7p5A1Y After trying those steps if the issue continues, please reach out directly here: apple.co/GetSupport