Fair play if you can get away with it! Ive been working as an international your leader for over 20 ears and I have never asked for tips, nor would I recommend you do. I run a tips kitty for other staff and helpers throughout the trip which sets the scene. If you do a good job then tips will come your way.
I have been a driver-guide for 15 years and have never asked for any tip or gratuity. If my tour is good people will tip, if it isn't they won't - their choice.
Try to encourage just in the beginning by welcoming them to their tour. 😁 Of course, I believe you're more experienced than me. But it's always good to share knowledge in between our job.
Some companies one may work for may not allow the word "tip" on the tour, including using the nickname 'Tip' , as in then saying " Hello, I'm Tip, Tip the Driver!" I think your advise to let your guests know ahead of time that they can ask questions and thank you at end of tour is perhaps better than using the word that to some means they have to. Yes, a good tour should get them also thinking of thanking you. If everyone just gave a dollar ( for shorter tours) it would be so great, but most must feel it must be better to give nothing than a mere dollar, which actually adds up! A token is MUCH better than nothing, ... but has to be conveyed just right to be effective. Some write out "Thank You!" In multiple languages
tourism is not even my interest but you are fascinating to listen, wish you all of success and luck in your business of giving a real experience to people. I just got one through this video!
Asking for the tip directly is not good. First of all we have to provide very good service to the tourists and rest is up to them. You can ask to them who are not coming from those countries where Tip is not a common practice. Thanks for the video.
Tips is the worst thing in tourism industry , the travel agencies don't pay good wage to the tour guides and drivers and portier because the tourists will pay tgem tips ,, but the tourists don't pay good tipping
Kenny Lee I’m an international tour guide in Saigon, Vietnam and we can corporate together if you want. I have WhatsApp, please contact me through WhatsApp is easier +84769102416 My name is Phong
It does, I found this video because I want to change the speech that I've been using for the last 3 years, still works, I get the attention and jokes work too, but it bored me and I think people can see it,. I looked for your book online for free, but I couldn't find it. I hope for more of this videos they're very good! Thanks Nick!
Asking for tips can sometimes have a bad reputation because a lot of people ask for them the wrong way. This is why some companies don't allow it. We should never pressure guests to give them tips, only educate them and then let them decide. I think asking and explaining tips can be helpful for both guides and clients, when done correctly. However if you work for a company that disagrees, then you should follow their advice - they're the employer, after all!!
Same concept - be up front and honest - if you want tips mention it at the start in a non-threatening way: "I'm really excited to do this tour for you. This is my job, and I love it. We are now going to walk from point A to Point B. The tour will finish in approx 2 hours time at Point C, where we will say goodbye and I will be available to receive gratuities, should you wish to give them. Tips are not compulsory, but I do appreciate them (wink) and I'll be working very hard to try to deserve them." ... or something similar.
Best quick pieces of advice I can give is to: 1. give good service, 2. explain how important it is to get a good score for you 3. explain that the score is just for you, and 4. explain what each 'score' on the evaluation means. What I mean by those last two are there are a lot of people out there that might mark you down because the weather was bad, or they didn't like lunch, or whatever. If you explain that the score is specifically for your service, that will help. Then if you explain what your company expects a 10/10 score to represent, that will help too. eg. "If my service was above your expectations, if you found me engaging and entertaining, if I kept you safe and you would recommend me without hesitation to your friends... that would be 10/10. If you think I could have done better in any of those aspects, that would be 9/10 or below. Of course, if I did a terrible job, please mark me however you wish, or better yet come see me personally so I can learn how I can improve."
Asking guest to have gratitude seems tacky and unclassy. Give them more than they expect and you'll be highly rewarded. The company should or could explain common tipping amounts but the employees shouldnt. Have higher integrity. 6:32
In my experience I've found that many people aren't aware of tipping or come from cultures where it's not practiced. Giving people more than they expect is 100% the right thing to do, but it still isn't a guarantee that you're going to get tipped. Asking for tips gives me more money at the end of the tour. It's as simple as that. Still, each to his / her own. If this doesn't work for you, ignore it! Choose the path that is best for you :)
Sounds a little like begging.I have a good basic salary as an off and on tourguide and if they give tips its just great, if they dont, fine anyway.I had tours that went perfect but no tip and tours that i feelt less great but great tip.The company should pay you american guides a good basic salary so you dont have to worry about this.I can understand you but mentioning this like that wouldnt work for me i think..Local guides always get tips, thats important and i tell them to tip.If they give me just great but i dont have expectations.Work with swedish tourists in China
That's a tough one. Begging for tips is bad - I totally agree. But some cultures don't understand tips, or how important they are. I think for those people, a gentle reminder that they're a part of your wage (I've done free tours, where i only got paid in tips!) and an explanation of how they work can be an appreciated and valuable service.
Fair play if you can get away with it!
Ive been working as an international your leader for over 20 ears and I have never asked for tips, nor would I recommend you do.
I run a tips kitty for other staff and helpers throughout the trip which sets the scene. If you do a good job then tips will come your way.
I need to practice more on this. Asking for tips in the right way
I have been a driver-guide for 15 years and have never asked for any tip or gratuity. If my tour is good people will tip, if it isn't they won't - their choice.
Try to encourage just in the beginning by welcoming them to their tour. 😁 Of course, I believe you're more experienced than me. But it's always good to share knowledge in between our job.
A lot of customers do not realize that this is a job where tips are expected for a job well-done.
Some companies one may work for may not allow the word "tip" on the tour, including using the nickname 'Tip' , as in then saying " Hello, I'm Tip, Tip the Driver!" I think your advise to let your guests know ahead of time that they can ask questions and thank you at end of tour is perhaps better than using the word that to some means they have to. Yes, a good tour should get them also thinking of thanking you. If everyone just gave a dollar ( for shorter tours) it would be so great, but most must feel it must be better to give nothing than a mere dollar, which actually adds up! A token is MUCH better than nothing, ... but has to be conveyed just right to be effective. Some write out "Thank You!" In multiple languages
Great work, I am Steven, a tour guide from Zhangjiajie, China. 🎉
tourism is not even my interest but you are fascinating to listen, wish you all of success and luck in your business of giving a real experience to people. I just got one through this video!
Nice
Asking for the tip directly is not good. First of all we have to provide very good service to the tourists and rest is up to them.
You can ask to them who are not coming from those countries where Tip is not a common practice.
Thanks for the video.
Great stuff! Starting a Birding & Brew Pub Tours here in Anchorage, Alaska.
it was very helpul. Thanks! Daiana from Argentina
Tips is the worst thing in tourism industry , the travel agencies don't pay good wage to the tour guides and drivers and portier because the tourists will pay tgem tips ,, but the tourists don't pay good tipping
Tnx for the tip. Greetings from Philippines
Thanks mate! I am a professional tour guide in Thailand and Australia
Hello Kenny, Any job opportunity ? i've been working as a tour guide looking for a job.
Kenny Lee I’m an international tour guide in Saigon, Vietnam and we can corporate together if you want. I have WhatsApp, please contact me through WhatsApp is easier
+84769102416
My name is Phong
Great help for me.I want to be an international tour guide.I am Rose from China.😍
Really good man! Greetings from Ensenada México
Thanks mate - hope it helps!!
It does, I found this video because I want to change the speech that I've been using for the last 3 years, still works, I get the attention and jokes work too, but it bored me and I think people can see it,. I looked for your book online for free, but I couldn't find it.
I hope for more of this videos they're very good! Thanks Nick!
Hey qué onda mi buen Roger, yo doy tours en la laguna de Bacalar, pero soy de Tijuana, de qué das tours en Ensenada? Saludos!
What is the difference between a Tourist and a Canoe? Canoes Tip
Muy bueno Gracias
thanks, regards from india
Thank you so much, from Italy!
Lol I really like how he ask for likes. You've earned it mate
Thanks to you
Very good presentation. All the very best from. God, s own country
Thank you so much
Thanks you so much for that
Thank you, but most tour companies do not advice to ask for TIP, saying it is the interest of the guest? I am confused
Asking for tips can sometimes have a bad reputation because a lot of people ask for them the wrong way. This is why some companies don't allow it.
We should never pressure guests to give them tips, only educate them and then let them decide. I think asking and explaining tips can be helpful for both guides and clients, when done correctly. However if you work for a company that disagrees, then you should follow their advice - they're the employer, after all!!
How about if you are a local guide and you spend only 2 hours with them?
Same concept - be up front and honest - if you want tips mention it at the start in a non-threatening way:
"I'm really excited to do this tour for you. This is my job, and I love it. We are now going to walk from point A to Point B. The tour will finish in approx 2 hours time at Point C, where we will say goodbye and I will be available to receive gratuities, should you wish to give them. Tips are not compulsory, but I do appreciate them (wink) and I'll be working very hard to try to deserve them."
... or something similar.
Sounds like begging. Been doing this a long time and have made a lot of money from tips and never have I had to ask for a tip in anyway
Sounds good. Greetings from Ukraine.
Real want to get your book, but the website has errors. So please advice
hi Ratana - try this link: www.amazon.com/dp/B00N0OLOEO :)
I would like to know that how to ask for a good score on evaluation
Best quick pieces of advice I can give is to:
1. give good service,
2. explain how important it is to get a good score for you
3. explain that the score is just for you, and
4. explain what each 'score' on the evaluation means.
What I mean by those last two are there are a lot of people out there that might mark you down because the weather was bad, or they didn't like lunch, or whatever. If you explain that the score is specifically for your service, that will help. Then if you explain what your company expects a 10/10 score to represent, that will help too.
eg. "If my service was above your expectations, if you found me engaging and entertaining, if I kept you safe and you would recommend me without hesitation to your friends... that would be 10/10. If you think I could have done better in any of those aspects, that would be 9/10 or below. Of course, if I did a terrible job, please mark me however you wish, or better yet come see me personally so I can learn how I can improve."
Wow
With my respect.
It is a bad idea to ask for tips . If you deserve it people will give you without asking .
Asking guest to have gratitude seems tacky and unclassy. Give them more than they expect and you'll be highly rewarded. The company should or could explain common tipping amounts but the employees shouldnt. Have higher integrity. 6:32
In my experience I've found that many people aren't aware of tipping or come from cultures where it's not practiced. Giving people more than they expect is 100% the right thing to do, but it still isn't a guarantee that you're going to get tipped. Asking for tips gives me more money at the end of the tour. It's as simple as that. Still, each to his / her own. If this doesn't work for you, ignore it! Choose the path that is best for you :)
I don't think that we should ask for tips. Don't like this idea
Sounds a little like begging.I have a good basic salary as an off and on tourguide and if they give tips its just great, if they dont, fine anyway.I had tours that went perfect but no tip and tours that i feelt less great but great tip.The company should pay you american guides a good basic salary so you dont have to worry about this.I can understand you but mentioning this like that wouldnt work for me i think..Local guides always get tips, thats important and i tell them to tip.If they give me just great but i dont have expectations.Work with swedish tourists in China
Up
to even mention tips is bad practice , tips are given anyway to good guides if not then begging for them is so cheesy and tactless
That's a tough one. Begging for tips is bad - I totally agree. But some cultures don't understand tips, or how important they are. I think for those people, a gentle reminder that they're a part of your wage (I've done free tours, where i only got paid in tips!) and an explanation of how they work can be an appreciated and valuable service.