The Ordinary Heroes of the Taj Hotel: Rohit Deshpande at TEDxNewEngland
ฝัง
- เผยแพร่เมื่อ 19 พ.ย. 2012
- On the 26th of November 2008, a group of terrorists struck a dozen targets in Mumbai, India including the iconic, 103-year old Taj Palace Hotel. The siege at the hotel lasted two days and three nights and was covered extensively by international media. But there is an amazing, inspirational back story about the heroic actions of the Taj staff couched in the culture of the Taj Hotels company. What can the staff, who saved lives while endangering their own, teach American companies about ethical behavior?
About TEDx:
In the spirit of ideas worth spreading, TEDx is a program of local, self-organized events that bring people together to share a TED-like experience. At a TEDx event, TEDTalks video and live speakers combine to spark deep discussion and connection in a small group. These local, self-organized events are branded TEDx, where x = independently organized TED event. The TED Conference provides general guidance for the TEDx program, but individual TEDx events are self-organized.* (*Subject to certain rules and regulations)
I once visited the hotel wearing simple clothes and chappal/sandals. I just ordered a watermelon juice for experience of their cafe/restaurant. Looked around and came back. Not even a single employee looked differently or judged me. They treated me with respect and equally. Respect and love for TATA.
Chicken kulambu
Cost of water melon juice
@@rdpm13 200-300 i think.
That's Tatas
Thanks suhas
We lost a young boy from our town, who managed to get people out of the kitchen. Against advice from others he went back to rescue more and was gunned down.
The staff are HEROES.
Tata is an honorable man at the Helm.
😭😭😭🙏🙏
I really hope that the families of those who lost their lives and livelihoods have been looked after. So sad that poor hardworking people lost their lives in order to protect their rich clients. I cannot salute their courage enough
No terror organisation can frighten these great people of hotel and brave policeman like Mr. Ombale who caught Kasab alive insite of being shot by Kasab
@@vietashroffoliver2521 Yes it has been done , you can check, it was not about rich client but about saving life.
What must be added is Mr Tata's generosity towards all who lost their lives, including the street vendors families, the people at Leopold Cafe nearby. Families were richly compensated as most of those who lost their lives were sole bread winners for their families. Mr Ratan Tata, my all time hero, is so humble, caring, generous, compassionate, humane that no one comes even a barge-pole close to him...... Not only in India but anywhere in the world. Whenever, wherever there has been a need, he gives and gives generously and quietly! What a human being! Love you Mr Tata. Hugs to you. Salute! 🙏
Hi my husband was nsg commando at that time
and he was doing operation inside the Mumbai taj. Jai jawan
Salute to your husband maam
Jai Jawan👍
Salute to your husband ma'am. We are indebted to him🙏
Salute to him🙏
Thank you🙏
Cannot thank this technology enuf to have shared this case study. Amazing presentation and lessons summed up. Thank you Harvard Business School and Prof Deshpande.
👍👍
Jai hind. thank-you for the service
Q
salute to the hotel employees who did every effort to save their guests 👏 my heart goes towards whoever lost 😢 life
Thank you M'am for your yeoman service as well! You are all everyday Heroes! And thanks to technology that we can directly reply to you :) Madam Sir!
I totally agree with you mam , we didn't hv this communication source as a popular one back in 2008 and would hook on to tv for every possible news ... Even today it has brought tears in my eyes remembering the courage and presence of mind displayed by the staff of Taj Palace
awesum..i lost my dad in 2011, but my dad was with taj hotels for 40 yrs of his life and i know when he saw this happening on tv...it broke him there were tears in his eyes....i so cn imagine y....wht taj as an employer must hv gvn him....must be so so strong that he felt the same....even after retiring....
sorry for your loss sir.
U should be proud of your father
😓
His father may not be at the site of the tragedy,at that time but felt sad.
Be strong bro
This is an incredible video! I'm a survivor of the attack but was in the Trident-Oberoi Hotel. I echo the sentiments of the presenter. The hotel staff were amazing under the worst of circumstances.
🇮🇳thank you
Everyday you would be thanking the universe. Life is precious.
Gratitude 🙏🙏🙏
Thank You so much
i am so happy to hear that you survived
Ratan Tata Sir, you are in reality, uncrowned "Bharat Ratna"
True, if any one deserves the Bharat Ratna, it is our own, respected Mr. Ratan Tata
Truth. Respect for him comes from within.
Feeling proud , hats off sir Ratan Tata
So proud of him, He deserve for the "Bharat Ratna"
@@drkapiljain spoken like a true boot licker, do u think if the situation was reversed any of these people would save the workers?? No way, don't risk ur life for these rich people, they would not do the same for you.
Late JRD Tata used to say-If YOU Treat Employees With Affection,They Will Respond Positively.This,became a HALLMARK of TATA GROUP.Now,You have Seen the RESULTS. That is TATAs for You.
He was a true legend. Ratan tata sir is taking the legacy ahead so gracefully. Massive respect to them
Jrd salute
That's why I want to work for TATA Group after graduation!!!
Yes, Tata's are known for treating their employees with affection.
Truly inspiring ! The wonderful relationship between employer & employee is amazing. Loyalty of the highest order !
The banquet manager is so inspiring, actually all the staff are wonderful human beings. I’m glad I watched this because all I knew about the attack on the Taj hotel was terror.
real example of "atithi devo bhav"..salute to all the staff members..
As an Ex Oberoi Chef (10 years of Service) I SALUTE you my Taj Colleagues....
This is what is needed to be taught to the young minds. Education without values can never be called truly educated. Salute to Tata group family members
Two countries got Independence in 1947.. One reached Mars, while the other is still trying to enter India..
Yahoo! true 👍👌
Yahoo! 👍
Well said
Shahida Rasheed how many more cowards will u shamelesly sent for this purpose into our lands. U will only be enhancing our unity stronger than ever. Our martyrs will live in the minds of generations unlike urs. We will continue killing those cowards, consider this a population control programme.know how old ajmal kasab was. Keep wasting ur human resource potential. No wonder u stay where u are.
Epic lines sir
Just a week before the attacks I was at a wedding reception there for two days.. Stayed in the old taj palace with the stunning view of the arabian sea n gateway of India monument. The staff were so courteous and professional.. I being 20 years in the hospitality industry was amazed. I was as usual on the look out for any minor faults and found none. . when I checked out I felt I was leaving my own home. Sadly a week later when I heard the news I cried.
I prayed for them.
I salute Ratan Tata for his uncompromising support to the staff and guests even in the aftermath of the attacks..
While hotels like oberoi fired many staff to cut costs .. The tatas paid everyone while they we at home , took the medical bills of , hotel guests, staff and also anyone who were injured nearly. Never cared about money but for ppl.. Humanity we call as insaniyat.. Thats what the tatas are all about.
.
.
No comparison TaTa the name has no parallel
"TATA GROUP" is the name that has grown from the grass roots and that too not in a day or so, rather its journey of endeavor has been so long that it has become a synonym of a noble business culture. It is just un parallel in the corporate sector not only in India only but across many countries. Tata group can be virtually described as the mother of Indian enterprises. Hats off to this Indian corporate entity. I would simply say " Long live Tatas.
Dr. Deshpande is not exaggerating in saying all these words.
Tata is not just a company. Tata is an emotion to all Indians. Their contribution to India is something we can never explain. Salute to the iconic company and their leaders.
I just saw the movie "hotel mumbai" and I am amazed by the courage of the employees and the head chef.
Rafael Arianto me too !!
And if you look at the documentary Sooraj Ramachandran, you’ll see that the employees were even more heroic. They stayed calmly to assist the costumers eventhough they could’ve just run away. Some even went back in after they got out to assist the costumers.
Me too
I am so impressed by the courage of the staff
Me too.
They were really heros
Wow case study. I was associated with TCS for 3 years and can relate very well with TATA Brand and Values. Proud of the iconic group.
I am a true blue born and bred Bombayite. I watched shellshocked, speechless, and weeping helplessly as the entire scenario was broadcast live on TV continuously for 3 days. Our most beloved, most adored, most highly respected Sir Ratan Tata quickly rebuilt and restored this beautiful Taj Mahal Hotel to its former glory. God bless all the bravehearts who saved lives.
respect Rohit Deshpande ,your case study and the way of leadership and identify the leadership done in an organisation is awesome
God bless you héroe and Mr tata salute from Venezuela South América
A big salute to Mr. Ratan Tata and the culture inculcated in Taj employees. Hats off to each one of them. I am proud my son is a part Tata company.
The closing remarks summed up the culture of the Tata group....what was supposed to be the symbol related to terrorism, turned into a monument of bravery, commitment and hope....kudos to the staff and management of the Taj Mahal palace hotel and Prof Deshpande for bringing these acts of seemingly ordinary people to light, so that they inspire so many people around the world!!
Amazing....i was always proud of Mr. Ratan Tata, this makes me all the more proud.....un believable....doubt if any HR dept of an indian company can even get closer to the Taj Group
We have our Indian Oil heroes too, they even get those colleagues not inclined, out of the way quietly, allocating tasks in other areas...
" Hire them for Attitude and then Train for skills " - This is the way to GO!
Who is here after watching Hotel Mumbai?
Gaurav Mishra me
Me, why. ..? What you mean to ask,.?
I am
Me!
Mee
Justice must be served. It's high time. This teared me up like no other. God bless the bravehearts.
Katyayini Kabir Kakar donno what it should be called when a academic case study can tear you up. I am in public watching this and struggling to control tears. It's tugging at my heart so badly!
Have a good day!
Absolutely!
Feel proud to be Indian......ordinary people ....extraordinary league........
The employees are recruited, firstly, on basis of their attitude! Great!
Yes, I am aware of lots of stories from Tata group which proves that the group keeps its staff, workers far ahead of their monetary profit.
One thing which is missed out here is that company paid full remuneration till their retirement age who sacrificed life in this terrorist attack. None other can think of it, paying the remuneration is far too away cry.
I visited the hotel last year, just for tea and the place was absolutely stunning and welcome! While my wife and I walked around the corridors admiring the art, NO ONE disturbed us! I am sure people kept a watch via CCTVs etc, but we were made completely welcome and no unnecessary security checks or hassles. This hotel is a legend in itself!
Got this as a forward . Am just amazed to know that not one employee ran away .
Speaks volumes for TATAs.
COS Everyone of those employee must have trusted the TATAs to take care of their families shud they lose their lives in the process .
Thanks for putting this up🙏🙏
Thank Deshpande sir for the heart touching and motivating narration of the happening..... Feeling proud about TATA group and its staff...... Infact tears rolled on my cheek while reading comments on the sacrifices made by many in that mishap
Same here- emotionally affected by the courage, selflessness and heroism of the staff who sacrificed themselves to safeguard the guests!
Hats off to TAJ Employess and TATA Team...
Kumara raja hats off to the Indian army
Had the news channel not broadcasted the evacuation from the kitchen then there cud hv been even less casualties..I feel in an emergency situation like this any countries entire media shud hv strict protocol to not reveal or telecast any minute details watsoever.
Yes
NDTV assholes
@@abhishektmr1073 this lady Barkha ****** DUttt was one of the worst culprits
I am hote management professional worked in telephone operators and cnat otally understand but kind of imagine..awesom spirit these people showed unless our bikau media..
Yes,, they are idiots, and get in everybods faces
Visited Taj Hotel and had a chat and coffee with the staff. Share their experience of the moment's. Salute them for their courtesy and bravery.
A brilliant analysis of our Indian culture that reflects in the actions of the staff at the Taj. Should make every Indian proud and every Pakistani ashamed of their culture. 🙏🏼🙏🏼🙏🏼
This is so powerful. When I use this in sessions, it leaves grown up experienced individuals from the corporate sector with tears in their eyes. It always gets a standing applause. Thanks to Prof. Rohit Deshpande for capturing this in totality and presenting a holistic version of a moment of crisis and what it unravelled...a DNA OF Indian values LEADERSHIP
This is incredible. Our words cannot express what they actually lived in those horrible days. A big Salute to them all..
I am tata employee when this video see me and my team i am not control my emotion
i relay proud... i am tata's employee and tata is Indian company as most prudebal
This video needs to be played in each and every High School and Business School to inculcate these qualities in the young boys & girls. Salute to the staff & management of Taj Hotel for inculcating this culture of serving & saving the guest first without caring for their own lives. Tata Group needs to be lauded for taking care of their employees. 🙏🌹
Amazing!!! We still have lots to feel proud about. Such an inspirational story. Hats off to all the staff present at that time of crisis .Mr Ratan Tata is a brand ambassador of an ideal corporate culture.
Proud to have such people in India
Great respect to all the marters who laid down their life and to the management of Tata group who took great care of all the employees even when the hotel was not operational and paid them salaries and trained their staff to be Ambassadors to there Guests rather than to the company....
I am speechless with tears in eyes. Can't forget those days.
Wow , heart warming lesson from a tragic disaster!!
Narrated by and in a captivating voice . Thank you
I started my career with TATAs as a Triainee engineer and after an assiciation of almost 1 1/2 decade (I left them in early 80's), I still recall how the root culture that was imbibed on my young mind that helped me in my career. What I have seen is a bunch of professionals having 101% loyalty and dedication coupled with high moralistic values. Very honest in their dealings and commanding lots of respect from the Vendors/Suppliers/Contractors. My salutations to TAJ Heroes!
WELCOME IN INDIA.. अतिथि देवो भवः GUEST IS TREATED LIKE GOD.
3 years ago. Wow...
Wow, i am amazed how people still learning from indian cultures and values. I proud to be an indian.
Jai hind
Speechless, touched,moved n inspired by sacrifice of Mr.Kang n his staff....highest accountability n responsibility towards guests, Salute
These guys are heroes! 👏🏼 What I want to understand apart from the conclusions made based on the hiring decision of Taj is also the way a human respond during threats. During such situations-
1. One of the key qualities of these staffs had was the ability to assess the risk, respond to it and think under pressure.
2.Aren't humans designed in a way where they feel being in a pack (group) is safer than being out alone during threat/danger?
3. Humans when they overcome their biggest threat their morale goes up and they gain confidence. That could be the reason why staff members even after escorting the guests out came back to rescue others.
THANK GOD for every employee of the TAJ, police officer, fire and rescue team for their heroic acts of kindness......I will NEVER FORGET this event because i was terrorized living half way around the world witnessing the event unfold.....I could never imagine the terror and trauma everyone experienced.... I pray that everyone will someday heal from this tragic event....I love this hotel it is so gorgeous and prastine....I own the movie and i continue to watch it with my kids as a lesson of being aware of your surroundings...
Great !!! Your talk not only praised the employees and staff but laid a direction as in - an event of terror ,loss , shortcomings in terms of security and media could also be seen as a motivation of selflessness, hospitality, courage,presence of mind , team work , successful plan of execution by everyone altogether.
A great lesson to world indeed !
Taj is not only the Iconic image of Mumbai, but also the most humane experienced at every nook and corner of the massive home to many from the world over. I for one am truly proud of the TATA'S who have amazingly managed to keep the level of ethics around for such a long time and they still do... Doing their best to this very day... All over the country...in all their ventures...
Really amazing to know real story. Big salute to Tata and their staffs. Small town people and financially not so good people have fire in their belly.
Wonderful Talk! Proud to be an Indian.
Hats off to the staff of Taj Hotel. They added value to the country 🙏🙏
This is quite a good analysis of the employees' and company's culture. I wish, lot more companies across Indian or American corporate world hire for Character and Mental Strenght, rather than just marks, and cut-throat behavior!
Wat an amazing case study 😊🙏👌🏻 seriously so much to learn... thanku fr doing this effort to bring this out in the world and highlighting the culture of the brand and empathetic, courageous, loyal behaviour of staff!! Proud to be an Indian 🇮🇳
Really a great one my teacher suggested to see thus video and really really appreciable point of view what the prof rohit deshpande has and a big salute to the taj heroes
Have always been a die hard fan of taj hotels and will continue my faith in them. It’s the leadership with ethics and sincerity and with a empathy and heart that speaks volumes. My prayers always for this groups success and will always remain a fan 🙏👍
the movie was so good and realist. It broke my heart. the staffs are heroes, they did everything they could to protect the guests!
Excellent presentation and research done by Mr Deshpande. Kudos to Taj Management and HR for selecting such staff with attitude and customer based training. The most important thing to motivate the staff is to recognize them based in the customer feedback on time. Great.
Absolutely amazing and salute to all the Taj employees and staff for their bravery and loyalty in the hour of terror. It speaks a lot about the culture and leadership at Taj.
My heart goes out to all who lost their lives.
Been to the Taj Mahal Hotel many times before and a few times after the 26/11 attack. The place is simply oozing with warmth and respect for the guests/customers and even for people who simply walk in to simply view it's grandeur and/or to simply visit the washrooms! Hats off to the management, staff and the most respect worthy Mr. Ratan Tata sir. Thank you. It's because of all of you The Taj Mahal Hotel stands tall and firm as a symbol of hope and love. 🙏🙏🙏
This video is sent to me by my father. I remember watching this sad time on tv as a growing up child. Today as a teacher I would definitely share this one with my students as part of grooming their values. Humanity should always remain.
Amazing case study by Deshpande ji. I salute all those employees of Taj Palace who dedicated their lives to rescue their guests during terriests attack. I also appreciate appointment of front workers as ambassador by management from small towns through recommendation of headmaster based on cultural values and not on grades basis.
So much respect for the selfless staff who put their customers' safety above their own. Unbelievable that NOT EVEN ONE left leaving the others in the lurch.
Truly commendable and Hats off! 👏 👏 👏
This attitude and behavior correctly supports the mantra of “customer centric approach”. I have stayed at this hotel many a times and can vouch for their excellence in service. On my last trip to Mumbai I went to the hotel, sat in the lobby near the memorial/waterfall and shed many tears.
Thank you for wonderful study and sharing it.. as truly said "a symbol of hope n courage n integrity" 💕
The dedicated services of the employees are exemplary and are beyond the call of their duties. Hats off to them.
Salute to all the staff members and the soldiers on the mission.
Salut to each of the staff members for doing what they did to save lives...and Salut to TATA GROUP for leading by example for so many other organisations...
Bravery, responsibilty and ownership is there in our blood. Salute to those heros who faced the situation and took bullets for the guests, sacrificed thier lives...it is indeed a value system of Indians...
Very inspiring ❤❤ the real heros are the staffs who struggles day and night and serve the guests. They help in upkeeping the hotel.
I am really inspired with the study. I salute to all people of TATA group for their contribution for growth of India..
Really great........👌👌👌👌👌
Very unique presentation to consider in every field of life. Recruiting staff from small town is not the only example. It depended on how they were looked after and trained. These small level staff took a very big level responsibility to save guests of hotel and others too. My salute to them and their dedication.
Hats off to all the staff of Taj Hotel. Every person should see this video; lots and lots to learn. I salute all of them once again.
Amazing and very inspiring! Regarding the case study and the conclusions, all the factors mentioned such as small town mindset towards guests, the training program were top notch but probably they should have actually talked to these brave employees and tried to understand what thoughts went through their minds at that time. Could have been even more insightful even though there is also some conflicting data which might have come up through this dialog.
What a different perspective of that incident.... thank you so much Rohit Deshpande ... Kudos to your talk ..which changed my view
To understand why the staff not running away is so significant you must look at Daegu 2003 subway arson and Sewol ferry tragedy. Because the staff fled everyone died. Here because the staff stayed and assisted many lived.
Amazing presentation and yea a Big salute to Taj hotel employees who gained huge respect by their deeds..
Its inspiring to hear this story. There is lot to learn especially for those for whom selection of job and employees is only governed by money. There are very few organisations left in today's world which value loyalty and honour accountability.
Truly Inspiring. Salute to all those who sacrificed their lives to protect others.
What a nice way to teach with inspirational story! Thank you Prof. Deshpande and Tatas, above all.
Tatas, keep it up. Your inspiration is heart whelming.
it's a great lesson from real incidents and one should learn to first be good in 'attitude' and then studies..
Proud of Indian🇮🇳 culture and Taj too
Thanks for sharing!!!! Really really very much amazing!!!! Hat's off to Ratan tata & their policies/trainings for staff. Well Done!!!! Keep it up!!!? Proud of you & proud to be true Indian!!!!!! 🙏🙏🙏🙏
Huge Respect to Taj Group and their employees and thanks for sharing this. Unbelievable facts, hats off to the Human Resources thought of recruiting 🙌🏻🙌🏻
Liked how he presented it.
Awesome speech. Tata sons is just amazing. India is always proud of it.
A very inspiring account of “ leadership from below” or “ leaders without titles”. Crisis need not be always something so morbid as a terrorist attack.
At this juncture frontline staff of India’s Pvt sector airline Jet airways are facing an equally profound crisis of livelihood. Hope some of them can become leaders and save their employer, India’s image and finally themselves in this crisis.
Very Very Proud of all staff in Taj , that times. They have proven Ratan Sir as well as Indian culture! Hatts off to Them!🙏🙏🙏
Fantastic! Amazing employees what courage! Truly a stunning case study for posterity.
Thanks Harvard Business School. For this excellent presentation.
Really an amazing presentation. Thanks to Professor Despande.
It's amazing and great courage of well trained staff of Sri Ratan Tata during terrorist attack on Taj Mahal Hotel.its a great appreciation management of staff.I salute Sri Ratan Tata for his fabulous training to staff and management
Bravery in times of adversity speaks volumes of their courage
My salute to all heroes 🙏 🙌 who showed their moral spirits , their courage in the very traumatic situations and my heart felt consolations to the families whose members have lost and sacrificed their lives by the unhuman terrorists attacked ...
Feeling very sad by watching the video and yet salute 🙏 those who showed such traumatic incidents and put it into the public domain. and providing the ideal model to the next generations... .It's great task though its very very painful.
The unsung heroes of that fateful day!. I'm glad this talk has brought them to the foreground. And the Tata group..big salute
Truly inspiring !!!
Absolutely hair raising knowledge that I will carry all my life . Thank you for the way you have conveyed the essence of the same.
Amazing ❤️ every second of this video was worth a watch!👌👌👌🙏
An extraordinary story of ordinary people, which will inspire everyone!