[LG Refrigerators] Not Cold Enough
ฝัง
- เผยแพร่เมื่อ 9 ก.ค. 2020
- Learn how to troubleshoot for an LG Refrigerator that is not getting as cold as you'd prefer.
If you've finished the video and your problem isn't solved, try leveling your refrigerator with these videos:
• [LG Refrigerators] Fre...
• [LG Refrigerators] Sid...
This video is for training and service purposes only.
LG makes no warranties either express or implied for the content, and this video may be changed or updated at any time by LG without notice. Copyright © 2020 LG Electronics Alabama, Inc. All rights reserved.
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Your fridge doesn’t work and we know… Have a nice day! 😃
my grand ma has a fridge from the 60s and still makes ice and woks 100%, how the in the world LG can not make a fridge in the year 2020 that does not brake down with in 3-4 years. something its no right , cutting corners and cheap material to make more money. instead of making something good that will bring new costumers . THE BEST advertisement is to make a good product. but brutal capitalism in usa wont allow it and LG loves it. take the money and run. you guys dont care.
LG refrigerator not cold enough? Too bad...we dont care...our compressors are designed to last a solid 3 years and we are happy about that
My Lg fridge not cooling or freezing been in use 2 years...r they garbage help.....google many complaints with compressor replacement....can't get anyone out till next Thursdays....
Wow!
@@evapresswood7697 ya they make terrible refrigerators. Only thing you can do at this point is learn from the mistake and steer clear of LG in the future. Be careful of melting and condensation that pools on the floor if you have wood floors. You will be lucky if LG even compensates you for a fraction of the food cost that you lose and there is no way they will help replace anything else without you taking them to court.
@@evapresswood7697 yea LG is trash mine not cooling but it’s like new still!!!!!! LG is Garbage never would recommend these !!!
If it’s not cold enough, too bad. We don’t give a f. So sue us. Oh you did and we still don’t give a f. Just go buy another refrigerator.
@@thetamage That mark of a great company and by great I mean great disappointment
I look just like that when I drink warm milk. I feel you bro
Do you have a tutorial on compressor replacement and how it relates to your class action lawsuit?
Wait what?
My 3 year old LG does not cool at all. I had to buy a new fridge today and I am finished with LG FOREVER. LG is a nightmare from hell.
I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), andinclude your contact details, the model & serial numbers, and a detailed description of the issue. ^Nolito
@@LGUSASupport I did. 6 months ago when I posted this comment. That was 3 months before it broke a second time after an LG technician “failed to completely repair the job.” Those are LG’s words by the way. So we sold it and went with another brand. Chose another brand for a new microwave and dishwasher since then as well. Your product is garbage and your customer service unfortunately ends the moment the initial transaction is complete. In a world of toxic corporations that abandon their obligation to their products lifespan, you take the cake.
Hi, Andrew. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Chad
Is you fridge not cooling? Check first to see if it was made by LG. If yes, throw out fridge and buy anything else to resolve issue
Do not ever buy an LG fridge. And by the way LG has handled this extremely wide known issue of their fridges not working and breaking down after a few years, where they try to act like there isn’t a problem, speaks volumes on the company as a whole so really I just wouldn’t buy an LG product at all.
So we can better assist with your issue please contact LG Customer Support by any of the below options:
Live Chat: www.lg.com/us/support/chatbot
Email: www.lg.com/us/support/email-appointment
Facebook Messenger: facebook.com/LGUSA/
Twitter: @LGUSSupport
^Diane
@@LGUSASupport fu
Bought the LFXC2476S in 2018 and in that time it has stopped cooling and all food lost. My Coleman cooler has destroyed less food than my $2000 LG refrigerator. Since this is the third time that their garbage product has stopped working, I've already tried all the tests, cleaning, etc. & just by looking at any social media platform, you can see that they were fully aware of the linear compressor problem but chose to ignore it instead of doing a recall.
I just can't imagine how they can sell products knowing full well that it is garbage and will fail within six months of the warranty expiration... oh, that's why you kept hassling me about buying the extended Warranty , got it. it's because you knew that your product is so bad that there was a good chance it might not work a year and a half after purchase.
I know that they will probably reach out & try to solve my issue, but it always ends the same: They suggest I call a repair person (it started working again both times).
They told me they would pay for the lost food... as long as I had a receipt.
Good riddance LG, you are terrible in every way.
My issue was fridge too warm, freezer around 0. The evaporator fan (at the top of the inside) can be crap from the factory. Had this happen with a 20.2 cu ft - good compressor, fan would run for a while and stop. The evaporator fan up top and the condenser fan underneath should be on anytime the compressor is running. Beware the 3 pin/4 pin fan problem, if you have a 4 pin fan in a LTCS20020S, (edited for typo in model, transposed 2 letters) LG's own factory manuals and circuit diagrams call out a 3 pin fan that is mechanically superior but the connectors won't mate. Either find the correct 4 pin fan by using the part # on the old fan or don't populate the yellow wire as it appears to be unused in that specific model. Older models will have the correct 3 pin receptacle.
Once the fan was correctly replaced by a competent electrician [although it's a 12 volt fan and you did unplug your fridge first, right?] cold air is again circulating through the defrosted coils that had loaded with ice because air wasn't moving.
A faulty fan can also inhibit test mode, so don't automatically believe that your refrigerator needs a new circuit board because it won't go into test mode. Test mode also has a tendency to get an intermittent/failing fan to run for about 10 seconds then shut off. This fan is responsible for all your cold moving through the unit, don't cheap out on a cheap aftermarket unit, the service part was more robust than the factory part.
I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Nolito
@@LGUSASupport It has been replaced. Fan blows air now. Don't have time to wait for A&E Appliance Rapists to compound poor quality control with gross incompetence that has garnered them a solid 1 star review. No one believes you actually care about anything but the appearance of caring about customer service.
@@LGUSASupport you guys really pretend to care
Hello 👋 LG USA Support, I have this LG model refrigerator LG LFDS22520S /01 refrigerator.
Can i use plug 🔌 it into a 220V 50/60 Hz socket outlet? I'm asking because in the refrigerator it power rate is 115v 60Hz, or 127v 60 Hz or 220V 50/60 Hz... please reply me. Thanks.
It's fantastic to see your attention to detail! Your refrigerator is indeed designed to work safely with energy currents of 115V at 60Hz, 127V at 60Hz, or 220V at 50/60Hz, AC, adhering to the national rating types.
So, if you have a 220V 50/60Hz socket outlet, you're good to go! You can confidently plug in your LG LFDS22520S refrigerator and enjoy its exceptional performance! ~bridge
You may refer to the manual as well, in case you'd need additional information: www.lg.com/us/support/product/lg-LFDS22520S.ASTCNA0
My fridge is not cooling and the freezer is frosting up the fan is working but it's not defrosting, I checked to see if the hole from the freezer to the refrigerator was blocked but wasn't, I cant make sense of it why isn't the cold air going into the refrigerator? Everyone I've asked say it's the fan but its working fine
I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^NS
Thank you for info.
I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue.^NS
So frustrated with my LG fridge. Bought it in 2017 and the freezer is no longer getting cold enough to freeze food. When you spend this much on a brand new appliance, you shouldnt have to worry about having to replace it 5 years later. Wasnt there a class action law suit about the compressors LG used? Hopefully, they can help repair.
Hello! We're going to make sure you get to experience everything your refrigerator has to offer. Could you confirm if you're seeing any error codes on your unit, and if your ice tray has anything in it? Please feel free to reach out to any of our social media pages via DM @LGUSSupport, and we'll be more than happy to get to the bottom of this! ^Ian
@@LGUSASupport No error codes, there's still ice in the tray
Well, the good news is that that means your freezer is still cooling. We have a couple more questions to keep narrowing down the cause of the issue you're experiencing. Is your unit installed in your kitchen, and if so, is it in a built-in cabinet? Additionally, could you please confirm the temperature setting on both your refrigerator and freezer, and check along the door seals on both for any rips or tears? ^Ian
@@LGUSASupport temps are 33 on the fridge and 0 on the freezer. No rips or tears... nothing blocking vents.
Alright, thank you for confirming those steps. Next could you please use either your refrigerator's push switch or magnetic switch to imitate the door being closed, then once the light is turned off, reach above the top shelf and place your hand over the vent? We'll need to see if the vent is still blowing cold air. If it is, please double-check if your fridge is level, and if it is level, could you please confirm if there are any signs of frost build up inside your unit? Be sure to look in both the refrigerator and the freezer. ^Ian
His face when he drank is so funny hahaha
Got a 4k dollar LG fridge last year, 14 months later the compressor has gone out. It is covered under warranty still but doesn't give me much hope.
Hi there 81MrKMan. Welcome to our Social Media page.I'm sorry to see this. Please send us a private message with your name and phone number, and we would be happy to investigate this further. ^Mary
Hello 81MrKMan! I'm passing by to check up on your case. Do you still need assistance? If so, let us know if there is anything that we can do for you. ^Mary
@@LGUSASupport An LG Technician is coming to replace the compressor (Model number starting with FLE) under warranty.
I’m sorry to hear you're having sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Mary
Hello 81MrKMan! I'm passing by to check up on your case. Do you still need assistance? If so, let us know if there is anything that we can do for you. ^Mary
Do not buy LG refrigerators! Do your own research their compressors fail in three years very typical and their customer service is absolutely nonexistent our refrigerator has been out of commission for a month and a half now and I hope to hear back from them in 2 to 3 weeks for some sort of resolutionAnd this is from the consumer relations office of the president this is absolutely ridiculous and look for yourself I’m not the only one.
My freezer and refrigerator stopped working but fix it. It sounded as if it was working but not cooling. Disconnect the refrigerator. Open the drawer, pull the tray, get your hair dryer, get a flashlight - you will see some ice build up on that area against the wall, aim your hair dryer to the orifice, set up a timer for 5 minutes. Hold hair dryer with the food boxes you have there or by hand. After 5 minutes change the aiming slightly...set the timer for 3 minutes, let the hair dryer rest, do another 3 minutes, turn it off and let the refrigerator disconnected for 30 minutes leaving the drawer open. Fix everything back to normal, turn on the electricity again. (Under the drawer there will be pieces of ice and melted water, dry it out.) That worked for me, I hope it helps you!
Hi there! So we can better assist with your issue please contact LG Customer Support by any of the below options:
Live Chat: www.lg.com/us/support/chatbot
Email: www.lg.com/us/support/email-appointment
Facebook Messenger: facebook.com/LGUSA/
Twitter: @LGUSSupport
^Diane
P
Hi, Jan. Good evening. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Chad
Nice canned reply from LG….. more of the same.
Are you serious? wow!
Just had the condenser replaced yesterday...fridge will not get below 47 degrees and freezer won't go below 23 degrees...so I still don't have a fridge that works. Now what?
I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Chad
Having the same issue, what was your fix?
Update: After Refrigerator #1 had its defective part replaced [the entire refrigerator] and I got one with a good compressor and immediately replaced the evaporator fan that wouldn't run at my own expense because I hadn't had a functional refrigerator since I took out my 40-year old Amana on June 18th (about 5 weeks ago) that still worked but was an eyesore, my refrigerator is currently cold enough to credibly be referred to as a refrigerator. So, if you make the masochistic decision to buy an LG refrigerator, just know that if you throw enough money at the problem you can get what is the minimum expectation of refrigerator ownership, which is a refrigerator that won't turn all your food into a bioweapon.
I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), andinclude your contact details, the model & serial numbers, and a detailed description of the issue. ^NS
Yeah LG makes horrible fridges ford sure. My fridge is almost at the 2 year mark and the whole thing stopped working. Total trash.
I just bought an LG refrigerator 360 working refrigerator staying at 48ﾟ what's wrong
Thank you for reaching out. Please send us a private message on Facebook or Twitter and we will be happy to assist you.^Sandy
Hey, having the same issue, what ended up being your solution?
I have an LG signature and its not cooling. Can you guys help?
Hi there . Welcome to our Social Media page. Based on your recent post, we see that you may need support. Please send us a private message with your name and phone number and we would be happy to investigate this further. ^Van
@@LGUSASupport how can I contact you guys?
Hi, I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^April
No they can’t help or at least they won’t throw the refrigerator where it belongs in the trash ours has been out for a month and a half no resolution whatsoever
@@steviereay i known right, they still haven't contacted me after I gave them all my info. Went and I got me a new fridge. And it's not LG.
Our fridge stopped cooling two nights ago. We lost everything in the freezer, and most of the food on the fridge side. LG is sending out a tech, but it won’t be for FIVE DAYS. It just blows warm air. Symptoms of the junk linear compressor. We’re getting service under the extended warranty put in place due to the class action lawsuit brought against LG. No promise that the new one will be a better design. The rep checked for an outside vendor, but that appointment was even further out. Very upset at this. This is expensive, time consuming and we need to get a small temp fridge for the interim. I’m hearing Samsung calling……. Do we want to do this again?
Hi! So we can better assist with your issue please contact LG Customer Support by any of the below options:
Live Chat: www.lg.com/us/support/chatbot
Email: www.lg.com/us/support/email-appointment
Facebook Messenger: facebook.com/LGUSA/
Twitter: @LGUSSupport twitter.com/messages/212350063-1300482630048079872?recipient_id=212350063&text=
Bought the LFXC2476S in 2018 and in that time it has stopped cooling and all food lost. My Coleman cooler has destroyed less food than my $2000 LG refrigerator. Since this is the third time that their garbage product has stopped working, I've already tried all the tests, cleaning, etc. & just by looking at any social media platform, you can see that they were fully aware of the linear compressor problem but chose to ignore it instead of doing a recall.
I just can't imagine how they can sell products knowing full well that it is garbage and will fail within six months of the warranty expiration... oh, that's why you kept hassling me about buying the extended Warranty , got it. it's because you knew that your product is so bad that there was a good chance it might not work a year and a half after purchase.
I know that they will probably reach out & try to solve my issue, but it always ends the same: They suggest I call a repair person (it started working again both times).
They told me they would pay for the lost food... as long as I had a receipt.
Good riddance LG, you are terrible in every way.
Hi, I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^April
Get used to waiting ours has been out for a month and a half now no resolution yet LG customer support is absolutely nonexistent but that LG customer service reply will say we’re here to help good luck with that.
my tech is coming in 2 weeks. middle of summer. Lost wife birthday and july 4th food. they suck. fridge 1.9 years old, cost 3400
Bought an appliance package with super quiet diswasher, over stove microwave, stove, and one of these fridges. Diswasher went out 1.5 yrs and required 2 motor replacements (it's loud now but works), microwave required control board 2.5 yrs after purchase, stove required control unit of oven replaced at 3 yrs, and now this fridge mfg 04: 2018 so just outside the class action has a dead compressor at just about 4 yrs. The repair guy came and said 1200-1500k for parts and labor. Said throw it away and get a different one. Don't buy LG.
Hi, there! Welcome to our Social Media page. Based on your recent post, we see that you may need support. Please send us a private message with your name and phone number and we would be happy to investigate this further. ^Angel
This is so frustrating!! My compressor went out, had a service company come out to confirm a week and a day ago and now they are saying the compressor is back ordered?? I have called LG 3 times and finally got someone in their "Presidential Liaison" department that is supposed to be figuring out what is going on. Now I can't get anyone to call me back. My fridge is 4 years old and thankfully the warranty is 5 years. It's going on 2 1/2 weeks without a working fridge. What to do now? Just keep waiting?? And with the long holiday weekend this weekend, I want someone to actually work on this. HELP????
Hi, Kar55man. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Chad
well this video was useless........Check and make sure all the door close properly...ok good idea!
Mines is know cooling and not freezing any ice
Hi, I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^April
Just bought a new LG isn’t getting cold fast like a normal frige would
I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), andinclude your contact details, the model & serial numbers, and a detailed description of the issue. ^Nolito
We just got our fridge like 2 months and now everything is thawing out. Smh
Hello there! Welcome to our Social Media page. Based on your recent post, we see that you may need support. Please send us a private message with your name and phone number and we would be happy to investigate this further. `Gem
Hello! I'm passing by to check up on your case. Do you still need assistance? If so, let us know if there is anything that we can do for you.
We have not received any response from you. We assume that your concern has been resolved. For now, I will go ahead and end our session. Should you have any other questions or concerns, please feel free to reach out again, and we'll be happy to assist. Have a great day."Gem
I tried calling lg about our refrigerator. It was a waste of time. They basically say close the doors. I called a repair man and he said don’t buy LG because they don’t last and customer service is terrible. Unfortunately we’ve already bought numerous LG products because we own rental properties. Time to switch to something else.
Hi there Dan. Welcome to our Social Media page. Based on your recent post, we see that you may need support. Please send us a private message with your name and phone number, and we would be happy to investigate this further. ^Melvin
I'm passing by to check up on your case. Do you still need assistance? If so, let us know if there is anything that we can do for you.
^Melvin
No. I tried getting assistance already when I called. We are not putting any money into repairing a bad product that will not last. We’re shopping for another brand now.
I'm sorry to hear that Dan. If you have any question don't hesitate to reach out to us, and we will be more than happy to assist you. Keep us posted and let us know if you need anything else in the future. For now, I will go ahead and end this session. Thank you for being part of LG Family. Have a great day and be safe. ^Melvin
Just had an lg dishwasher go in a tenants house. If anyone can recommend a brand that lasts more then a few years please post it. Unfortunately we bought a bunch of lg products for each house we own.
Just bought a new lg fridge got cold for 2 days and now its warm 🤦🏻♂️
Hi there! Welcome to our Social Media page. Based on your recent post, we see that you may need support. Please send us a private message with your name and phone number and we would be happy to investigate this further.
To send a private message, Please head to our Facebook page, select the option to Like, then the option to Message. We'll be able to gather the necessary information form there. Thank you. ^Angel
I've had mine 4 years an my second compressor has just went out.
We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having problems with your compressor. Please send us a private message with your contact information on Twitter (@LGUSSupport) or Message us on Facebook at @LGUSSupport, and we'll be pleased to see what we can do to help. Thanks. ^Con
Just bought a house with an LG and the compressor isn’t running. Fuck this brand
Hi there Mason D. Welcome to our Social Media page. Based on your recent post, we see that you may need support. Please send us a private message with your name and phone number, and we would be happy to investigate this further. ^Mary
Hello Mason D! I'm passing by to check up on your case. Do you still need assistance? If so, let us know if there is anything that we can do for you. ^Mary
Hi. We haven't heard back from you. I will go ahead and end our session together. Let us know if you need anything else in the future. It has been great working with you and thank you for connecting for being a part of the LG family.^Mary
My freezer is no longer freezing after 3 years. It's only as cold as the refrigerator side. Unit is clean, aligned, and free of frost. Support is poor. They couldn't even send a technician. Said I had to call in a week to schedule. Terrible. If they charge me for this repair, I'll just destroy the fridge and find a better brand to support. Great TVs, though.
Hi, there! So we can better assist with your issue please contact LG Customer Support by any of the below options:
Live Chat: www.lg.com/us/support/chatbot
Email: www.lg.com/us/support/email-appointment
Facebook Messenger: facebook.com/LGUSA/
Twitter: @LGUSSupport twitter.com/messages/compo…
^Diane
Yes. Support told us we have to wait 5 days. Terrible.
Support in my country took the fridge charged 100$ for pickup and deliver back, charged 100$ for repair, soon after the same problem came back - for a product with 10 year warranty on inverter, they sure do not guarantee usability for 10 years
Hi, Zulfadhil. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue.^Angel
Bought the LFXC2476S in 2018 and in that time it has stopped cooling and all food lost. My Coleman cooler has destroyed less food than my $2000 LG refrigerator. Since this is the third time that their garbage product has stopped working, I've already tried all the tests, cleaning, etc. & just by looking at any social media platform, you can see that they were fully aware of the linear compressor problem but chose to ignore it instead of doing a recall.
I just can't imagine how they can sell products knowing full well that it is garbage and will fail within six months of the warranty expiration... oh, that's why you kept hassling me about buying the extended Warranty , got it. it's because you knew that your product is so bad that there was a good chance it might not work a year and a half after purchase.
I know that they will probably reach out & try to solve my issue, but it always ends the same: They suggest I call a repair person (it started working again both times).
They told me they would pay for the lost food... as long as I had a receipt.
Good riddance LG, you are terrible in every way.
My fridge would cool to 60 and freezer to 40. I watched multiple videos and tried all the tips. All said and done, no change. Fans work, coil is clean and so on. Still won’t cool to where it should be. Everything is clean now and sounds normal but still won’t work. My LG French Door was built in 2017 and I called in my claim in Oct of 2022. Clearly out of warranty.
Without an argument, LG is sending someone out this week (parts and labor included) at no charge. They will also reimburse me for food spoilage (take photos of the waist).
Hi, I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^April
@@LGUSASupport I did. Sounds like you are taking care of me
Did you have to have your receipt? Cause I have no idea where my receipt is. Thanks.
@@kevinstein8574 Not at all. They go off manufacturer date which is on the label. I was outside warranty but they honored it.
Ive had mine for 4 years or so and this LG fridge has literally been a nightmare. Any repair done never last more than a few months and LGs response is basically..."meh its cold enough"
Hi there! A cold refrigerator is vital to safely storing your favorite foods! Let's have a closer look! What seems to be going on? We're here to help and look forward to hearing back from you! ^Chris
I just deleted my comment saying that this company is useless and it is because they just came to repair my refrigerator and I am very happy. I hope it works for a long time, thank you very much LG 🎉🎉🎉🎉🎉
Hi, there! We are delighted to hear that the issue with the LG refrigerator has been resolved, and we thank you for updating your review. Your satisfaction is our top priority, and we are glad that our team could address the problem promptly. Thank you for your continued trust in LG products. If you ever need further assistance, please feel free to reach out to our social media support team @LGUSSupport. We are committed to providing you with exceptional service. -Cazz
My freezer portion is set to zero degrees. When I check the internal temperature with my temperature probe it’s only reading 22 degrees. Called a technician and he said the problem is the compressor. I find that hard to believe and know it’s a lie. My fridge is on 3 years old.
Hello EBHJ, We see that you're reporting an issue with your refrigerator. We would like to help you with this. Please send a private message with a good contact phone number, serial number and model number of your unit. We'd be happy to look into some helpful options for you.^Tanisha
@@LGUSASupport how do I private message you
Hello! We're available via PM on any of our social media platforms, like Twitter, Facebook, and/or Instagram; as soon as we've confirmed your device and contact info, we'll be more than happy to get to the bottom of this with you! ^Ian
Did not do our research and bought our LG refrigerator in 2017, lasted for a good amount of time, the compressor finally gave out, but the compressor was still under warranty for few more years, glad customer service was able to help and did not give me a hard time since I didn't couldn't find my receipt at least an estimate date, was able to get a tech in 4 days, of course there was a fee, frig is back to cooling again, they say compressor supposed to better and stronger this time, shall wait and see!
Welcome to our Social Media page. Based on your recent post, we see that you may need support. Please send us a private message with your name and phone number and we would be happy to investigate this further. ^Angelica
We are passing by to check on your case and if there is anything else we can assist you with Please reach to us through our social media platforms :
facebook.com/LGUSSupport
twitter.com/lgussupport
Should you have any other questions or concerns, please feel free to reach out again, and we'll be happy to assist to you. ^Angelica
Ours isnt getting cold enough
Hi, Shan! We strive to provide the best support care, and resolution for your LG Refrigerator. In order to better assist you, we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter using @LGUSSupport, and we'll be pleased to see what we can do to help. Thank you! ^Rita
It keeps defrosting once a day :(
Hey there! We don't want you to melt away! Let's see how we can get this resolved. We would love for you to reach out to us by private message on social media @LGUSSupport and include your phone number, and model/serial number. We look forward to hearing from you! ~Rita
I had an older fridge, but worked great for years then I decided to buy one of this trash cans and it's the worst decision they fkn suck , is there for real a law suit?
Wasted $450 on 'repairing' a LG fridge with LG workers with non working compressor (classic LG) and electircal board.
Replaced the compressor and "repaired" the electrical board.
After the "reparing" the electrical board, the temperature display and system didn't even turn on 🤣
The cooling and freezing did work for one fucking week and suddenly stopped working again and the temperature display that didnt work, you remember that? Now it randomly started flickering for no reason.
450USD for something that since the moment they "repaired", already started failing, thanks.
Hi, there. To better assist you and understand the issue more, we kindly request that you send us a private message containing a more comprehensive description of the issue either on Facebook or X @LGUSSupport. We will be more than happy to assist you. ~Zie
Just don’t buy any LG refrigerators compressor sucks!spread the news
Hi, Thank you for reaching us. Please send us a private message, so we can better assist you. Thank you. ^Angel
Bought the LFXC2476S in 2018 and in that time it has stopped cooling and all food lost. My Coleman cooler has destroyed less food than my $2000 LG refrigerator. Since this is the third time that their garbage product has stopped working, I've already tried all the tests, cleaning, etc. & just by looking at any social media platform, you can see that they were fully aware of the linear compressor problem but chose to ignore it instead of doing a recall.
I just can't imagine how they can sell products knowing full well that it is garbage and will fail within six months of the warranty expiration... oh, that's why you kept hassling me about buying the extended Warranty , got it. it's because you knew that your product is so bad that there was a good chance it might not work a year and a half after purchase.
I know that they will probably reach out & try to solve my issue, but it always ends the same: They suggest I call a repair person (it started working again both times).
They told me they would pay for the lost food... as long as I had a receipt.
Good riddance LG, you are terrible in every way.
I have a brand new LG Refrigerator. It is now 13 months old. Exactly 1 month past warranty and like magic it is not making near enough ice. None of your basic fix solution mentioned in this video do anything.. Is it plugged in??? Really? Here is an idea... maybe make a refrigerator that actually makes ice???
Hello, there. We're sorry to hear about your experience. We want to help resolve this for you. Please provide us with the model number and details of the issue, on our Facebook or Twitter via @LGUSSupport. Your satisfaction is important to us. Thank you for reaching out. ^Sam
$ 2,700 on a piece of Junk.. gave me 5 years i was a lucky one.. most quite in a year.. i traded in my 27 yo whirlpool for this junk.. I'll never ever be an LG consumer again.. nothing i mean nothing in my house will have LG on it...
I agree have had issues with the LG stove, the dishwasher and the fridge. Bunch of bullshit
First thing I noticed was the Linear Compressor logo. LG lost a class action lawsuit suit over them. I’ve had nothing but trouble with mine and they replaced the compressor,evaporator and condenser and I’ve had it ice up so bad it took me 3 hours to melt the ice twice! Never buy an LG refrigerator!
Thank you for bringing this to our attention. We're sorry to hear about the issues you've experienced with your LG refrigerator. We take customer feedback seriously and will do everything we can to address your concerns and improve your experience. Please reach out to us on our social media platform via Facebook or X at @LGUSSupport, so we can assist you further and make things right. `Al
I bought it few last weeks.. not work cooling or freeze and ice too! I paid over 2,000 throw trash you try hurt my feel? You worst LG
I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Nolito
@@LGUSASupport not going happen, I’m very unhappy with it waste money 2k really hurt me
I'm so sorry to hear that and I do apologize for having that issue in your end. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Nolito
@@LGUSASupport apologies is not enough… at all your faults!
I understand your side. If you have any question or need any assistance don't hesitate to reach out to us and we will be more than happy to assist you. ^Nolito
I feel they are making a mockery of their own customers using this guy making those faces. Your fridges are having a lot of issues.
I don't buy ANYTHING LG, LG stands for Lousy Goods.
Hi, Bluesidian. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Chad
@@LGUSASupport NO thank you, niceties do nothing for my wallet. You guys peddle products designed to fail and after years of dealing with LG I've been very happy buying any other brand other than. Also, don't buy any brand that uses LG parts.
Stay away from LG and Samsung
Welcome to our Social Media page. Based on your recent post, we see that you may need support. Please send us a private message with your name and phone number and we would be happy to investigate this further. ^Angelica
I stand by this comment.. fucking fix you shit. Spoiled 600 dollars worth of food stock thanks to these shit fridges.
DONT BUY AN LG FRIDGE. They are pretty and on paper look great BUT THEY ARE POORLY ENGINEERED. Even the new compressors fail, and don't get me started on their defrost cycle (WHICH THIS VIDEO MENTIONS).
Hi, LovesGrilling. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Chad
@@LGUSASupport Chad, they really gotta give you better instructions man. Tell your boss that "spamming the same response on every comment" isn't going to improve how people perceive your fridges.
I'm glad they are keeping people employed though, I feel bad for you dude.
I've tried reaching out to LG, many times. The problem is not fixable, and appears to be how it is designed.
crap
Hi, there. So we can better assist with your issue please contact LG Customer Support by any of the below options:
Live Chat: www.lg.com/us/support/chatbot
Email: www.lg.com/us/support/email-appointment
Facebook Messenger: facebook.com/LGUSA/
Twitter: @LGUSSupport
^RR
With LG life sucks
LG Fridges SUCK
Hi, chenz3007. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Chad
We bought your garbage French door refrigerator. After 6 years of owning it the refrigerator doesn’t work. We phoned 3 people at Lg to get someone to come by, they never showed. We never even got a explanation why they never showed up. We pride ourselves on taking care of our appliances. LG said we would get a appliance repairman they never showed. 1000 dollars of wasted food and now I’m here on you tube. I will never buy your garbage again.
We apologize for the significant amount of food that you lost while waiting for your LG Refrigerator to be repaired. Your concerns are extremely important to us, and we would like to explore the possibility of compensating you for the food loss, such as through an extended warranty that you may have bought. To investigate further, please send us a direct message on social media at @LGUSSupport and provide your phone and repair numbers. We eagerly await your response! ~Rita
@@LGUSASupport great what a pain in the butt LG is! Your solution is to talk to more people that won’t help me, thanks “Rita” for passing the buck unto someone else. What a buracratic nightmare you people are. You should be ashamed but I guess that would require a conscience.
12 months after buying LG fridge the compressor breaks. Repair guy fixed it 3.5 months ago. Bow its acting up again.
All products in tidays age are absolute garbage
Hey there, we'd love to chat with you more about this and see where things fell short. Please send us a private message on social media using @LGUSSupport with your model, serial, and phone number. We look forward to chatting soon. ~TammyJo
Lg is no good
Why?
Bought the LFXC2476S in 2018 and in that time it has stopped cooling and all food lost. My Coleman cooler has destroyed less food than my $2000 LG refrigerator. Since this is the third time that their garbage product has stopped working, I've already tried all the tests, cleaning, etc. & just by looking at any social media platform, you can see that they were fully aware of the linear compressor problem but chose to ignore it instead of doing a recall.
I just can't imagine how they can sell products knowing full well that it is garbage and will fail within six months of the warranty expiration... oh, that's why you kept hassling me about buying the extended Warranty , got it. it's because you knew that your product is so bad that there was a good chance it might not work a year and a half after purchase.
I know that they will probably reach out & try to solve my issue, but it always ends the same: They suggest I call a repair person (it started working again both times).
They told me they would pay for the lost food... as long as I had a receipt.
Good riddance LG, you are terrible in every way.
LG is not a refrigerator, it is electrical cupboard. Don't try to buy any. I am crying with one whose compressor is not working
Hi there. We understand you're having cooling issues in your refrigerator. We're here to help! If the steps in this tutorial video didn't result in a resolution, please send us a private message on social media (@LGUSSupport) with your phone, model, & serial numbers. We'd be happy to have a closer look and apply our expertise! ^Chris
No more lg
Hey there. We read your feedback, and it seems that the product that we mentioned in the video didn't suit your needs. If you have any questions or concerns that we should be aware of, don't hesitate to let us know, so we can assist you. Thank you. ^Anthony
The old fridge can work 20 years easely, your fridge are the worse fridge in the market, I got bad expérience, and advise any one to avoid any New fridge, its juste waste of mony
We highly appreciate your honest comment regarding your experience. We read from your comment that you were having trouble with the product. Send us a private message on Facebook or Twitter using @LGUSSupport, with your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
@@LGUSASupport 🤣🤣🤣🤣🤣🤣
Before LG made linear compressors, they're old or other compressor is not an inverter but its just a normal conventional compressor, those conventional compressors were so much better.
That was good for nothing
Hi! If you're experiencing issues with your refrigerator not cooling, we'd love to help. We've attached a link with more info below; if the steps there don't resolve the issue, please be sure to reach out to any of our social media pages @LGUSSupport, and we'll see what we can do! spr.ly/6050OF1Rm ^Ian
Garbage refrigerators. Plus they don’t honor 1 year warranty
Hello, Thank you for reaching out to us. We would definitely want to assist you, We see from your comments that you may be having a warranty issue.
Please send us a private message with a good contact number so we can sort these issue out for you.~Tanisha
Do not. I repeat DO NOT buy anything LG. They will not hold up their warranty. There’s a reason nobody wants to work on them. Oh and check out the class action lawsuit!!! Just another crappy Korean company.
I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^NS
@@LGUSASupportstop lying
And when contacting support, the only option is a $500 flat fee service call as of March 2023. After losing my second entire fridge and freezer full of food, I will never get another lg product!
Your guys fridge absolutely stinks. Had it a year. A YEAR and its already not working. Stay away!!!
We hate to hear that you are having an issue with your LG Refrigerator, Bronson. Please know that this is not experience we are trying to achieve here. We'd like to take the initiative to have this investigated and see what we can do to rectify this for you. Kindly send us a message through the following Social Media platforms and include the model and serial number of your unit:
Twitter: twitter.com/lgussupport?lang=en
Facebook: facebook.com/LGUSSupport/
What a useless video. My LG refrigerator is a few years old and the freezer is not freezing. At least they had some questionable comedy in this video.
Hi, MO. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Chad
@@LGUSASupport obvious comment bot is an obvious comment bot.
LG as well as the new Kenmore’s are garbage these videos are bs . The real solution is to never purchase lg or kenmore products