My nan and grandad went through this many years ago, they were in their late 70s at the time. My nan and grandad felt so humiliated. To cut a long story short they sent her flowers, she went back to the supermarket and told them to stick the flowers up their ass. I've never ever heard my nan swear or ever seen her get angry and I lived with her from 2 to 18. People they knew seen this happen and it really upset them as they were seen by everyone as criminals. She never went back to that supermarket again
As a security guard we were told to target older ppl more, and try not to antagonise yourhs who might cause a stir. I'm now of the opinion security work is fake jobs , invented to keep ppl in jobs.
@jeanhopman5659 yeah that how it should be done unless you are trying to leg it with a handful of beef or alcohol. She was so humiliated, and of course they didn't steal anything as they would never think of doing that. I remember seeing how upset she was when I came home from school. Her daughter was there and sorted it all out with the manager, I'm still afraid of my auntie till this day and she's getting on a bit now, so god knows what words she had with them
Disgusting isn't it. This is what happens when you give poorly trained and poorly educated people positions of perceived authority. They become drunk on power. Who do you think ran and administered all the camps, gulags etc last century, genocide their own communities???
Yes but if you get searched and you are innocent somebody might point the finger weeks later in the high Street and think that you are a thief , mud sticks 🤬🇬🇧
Looking at this video, it seems that the lady is still within the confines of the self service tills. I thought they had to wait until you left the store before they could search.
They have to wait until you leave before they can accuse you of theft. But 'can we just check you have not accidentally forget to pay for something' is something different.
The same thing happened to me. Did self scan, got stopped, and searched. I was filming the whole thing with my phone. Security guard snatched it out of my hands. It turned out they owed me £3.60 because the scanner scanned sausages 3 times instead of once. The security guard got arrested for battery.
Exactly, I wouldn't ever consent to a search, by anyone other than a police officer after they have stated their reasonable suspicion on camera. Accuse me of stealing then assault, I hope the customer gets her arrested for assault and sacked at the very least. If she grabbed at me like that and tried to take my phone, I would assume she is about to assault me, she would be sitting on the floor bleeding from the nose at the very least. Who the F does she think she is?
@pam164 I was just reading through some of your posts. And yes, I have worked in retail. And yes. Sadly, a lot of people aren't nice to retail staff (correction). Even when we go out of our way to acquire something for them, like a piece of hidden stock, in the warehouse (for instance). Dealing with the British public, in person, in today's society has become quite stressful.
I love the self serve checkouts when they under price things, in the Co-op I scanned a 10 pack of Guinnes and it only came up as £1.99, I had to grab some more and walked away with 40 cans for only 8 quid. Serves them right cutting back on staff at the checkouts.
I scanned 24 packs of loo rolls on the shelf they were £15.. the self scanner scanned them through at £1.50! I filled my trolley, paid for them, then went back in twice more to fill my trolley again! This was pre-covid and I still have a mountain of them in my spare bedroom!
Okay i worked at tesco for near on 6 years. The store staff have NO RIGHT to do what they did. They can ASK to do a bag check and, if you refuse, then security will come over and address that someone has claimed you stole something. The staff cannot physically touch you and, if they do, WILL be suspended for misconduct.
Exactly .. Also, Supermarket Karen deserves no sympathy for not wishing to be filmed. She presumably spends hours working in a busy supermarket with CCTV going all the time .... all the time! A private citizen may feel uncomfortable in that situation, we are never asked if we mind being filmed, it is assumed we simply tolerate it - but when the tables are turned, they don't like it. Tough.
One did that on my wife and I while with our baby son, we hadn't paid yet so just left her with the full trolly, told her to f off and went to Sainsburys. She still won't look us in the face over a year later.
i was in a small branch of tescos a year ago and a young girl told the security guard i hadnt paid for something and to get me back in the shop. In my case it was because i had scanned the same item on 2 different self service machines but they didnt know i had done that. looking back i think its a case of inexperienced staff, and a lack of staff that lead to this kind of thing happening. I just feel lucky i dont have to work in that kind of place. About the lady not liking being filmed. Thats a red flag to me. If shes not doing anything wrong she shouldnt be that upset about it. Personally i have no time for sainsburys. You see how they deal with complaints nationwide. they are 100% against any complaint and will look at how they can minimize, shut down anything. i saw a black member of staff being bulled and being made fun of. He was the hardest working guy there. They panicked when they realised i heard what they were saying. This kind of thing happens because they are protected by management.
If she is innocent she should let them do the checks and stop shouting, she is the one who humiliated herself as she was the one shouting and drawing attention to herself
@@sherihartley794 She might have brought attention to herself yes; but I should never, never allow a shop assistant to search me. I would instruct them to call the police if I was not guilty. Q
Well, if you're not carrying anything illegal I'm sure you would let me pat you down and possibly strip search you to find out. After all I have no more authority than those rude a-holes in the store. But, I would guess you are a hypocrite who finds a small amount of self validation in cowardly hiding behind a keyboard while victim blaming.
@@mrgrizzlyridesOk. But most criminals use this tactic so that staff are too embarrassed or afraid to question and check. That means that you allow shop lifting because no one has the right to defend their business. Look what happened in America where large shops simply closed because they could not stop thefts on unprecedented levels. Training is very important but alot of people are too quick to be insulted by others but others should be more tolerant of them.
I have a great idea! If the stores had a row of cashier desks where the operator scans your items and then you pay for them, we wouldn't have to have random trolley searches and have to scan your receipt to exit the store. That's if the exit barrier works!
Still doesn’t work - they used to have expensive small items (razors etc) secreted under personal property like cardigans items bought elsewhere - we had to leave our registers to check trolleys then - a thief is a thief and they’re very cunning - not to mention righteously aggressive and nasty
We went to Tesco recently for the first time in ages as we usually just do an online order these days but it was so sad to see just rows and rows of checkouts not just closed but boarded up. This is a HUGE Tesco and there were literally about 2 checkouts open and then a huge queue for the self checkout. Both my mum and my partners late mum used to work for Tesco years ago and it is sad to see how much it has changed. I personally hate self checkout. I always feel self conscious doing it, I feel rushed, feel like I’m going to get it wrong and it just stresses me out! So I will always wait for the normal checkout! But I fear that it won’t be long until they are scrapped altogether 😔
Bring back cashiers. Bring back jobs. If all cash desks were reopened in shops, banks etc there would be so many people back in jobs. I have a phobia of being stopped and checked in a shop. It would be so embarrassing.
If that was the lady who was shopping, I'd take my receipt to the customer services, demand a refund and take my money elsewhere.........never to shop at Tesco again.
My thoughts exactly I am emailing my local Tesco and informing them that if Tesco policy to customers is behaviour like that I will no longer be shopping with them if half the population would do it they will be begging for custom.
Is your time worth so little? I understand the affront But let's not 'cut our nose to spite our face here' *What this quick thinking shopper did was pretty damn smart really* .
The 'security guard' is rifling through her shopping without even checking against the receipt which was in Karen's hand. He was beyond useless, just like her.
I'd be interested to know the legal status of an industry association - The SIA - Security Industry Association - doesn't sound like a government entity or department at all. It seems more like a Policy maker and standards enforcer for paid up members and Policy does not trump the Law.
The female employee’s reaction to being filmed is interesting to me because she’s being filmed the whole time she’s at work as are all the other staff and the customers 😊 Could the customer ask to see the store CCTV to see what they’re accusing her of?
Would the customer like the CCTV identifying her uploaded to TikTok ? Would that be legal? Is it legal for her to have uploaded her video identifying staff onto social media.
I suggested that in asda, (that they check the cctv), May 2020, as I was entirely innocent, but the duty manager said it would take too long. So she confiscated the shopping I'd just paid for and told me I was banned from the store. What could I do? I'm not calling the police. They won't help.
@@wastenotwantnotArt Tesco comes under GDPR legislation, as they are an organisation/Data Handler, the customer is not, therefore, why would it be illegal for her to upload her footage?
They don't even know what she's supposed to have stolen. If supermarkets are so concerned about shoplifters they should get rid of their self-service checkouts. This lady was rightly incensed for being publicly accused of stealing.
@@hotpotato4027 you dont need to, you fool, a person is presumed innocent until proven guilty and surely even you know that and if you actually got off your arse and bothered looking into it you could easily find out that she was innocent. if you are making the claim that she was indeed stealing, which you did suggest, then it is YOU who has to provide the evidence to back up your claim, otherwise your baseless claim can be dismissed instantly without any evidence whatsoever. please stop embarrassing yourself
People are "incensed" for the silliest things, although it's rare to be "rightly" incensed. One can deal with confrontation without throwing a tantrum like a single mother in a housing estate. She should learn to control her temper, like an adult.
@@TheLiamisboat migrant seems a bit strong? And unnecessary. They’d rather have self checkout than they’d pay for staff to man the tills, nothing to do with where the security idiot is from? You kinda ruin your argument the moment you brought his race into it
@@HPLP-123 merely noticing a trend with all the recent unlicensed "security" I've been seeing. I suggest you look at khunts ulez camera security folks, 1 of which hit and run a citizen recently. But I suppose pattern recognition can look waycis or far right to some who lacks critical thinking.
i agree 100%. When supermarkets introduced self-serve tills they did the Cost Analysis including expected losses due to theft. Even including those losses, the savings from ditching staff are still massive - no wages, no Sick Pay, no National Insurance. Now they want MORE savings, and are happy to inconvenience and delay us to achieve that. Just wait until the 'Checking Queue' is as long as the queue at the till, and we have to endure both before we can leave.
@@goldeneddie Much as I do use Self Checkouts Quite a bit, Yeah - I am not a fan of them... Too many times they can go wrong, I have wasted more time waiting to get a till reset than I would have at a manned till... I also have Social Anxiety, So going to a Manned till forces me to confront my fears... Christ the only reason I sue them most of the time is I am buying just a few random bits and dont want to waste other peoples time when they have Trolleys full to the brim for a family of 6... I am just shopping for ME and every other few weeks, My Cat!
I worked for Tesco for almost 20 years and never would i have handled this incident like this. Totally shocking. I'm pretty sure she's in a lot of trouble by her actions.
@@S.Trades why should shareholders miss out 🤣🤣🤣🤣🤣🤣 exactly reason the theifs don't want to miss out Shareholders are theifs themselves Southern water add on £45 for unpaid bill, that £45 is going to the shareholders It's all daylight robbery
@@S.Trades But where? This country is being run by these corporations as a high surveillance open prison. We have less choices by the day thanks to the high street monopoly cartel. You are just customers, you have no rights. An immigrant security guard informed me of this when I complained i’d been overcharged (and i had) only he was less polite. I complained to a cop, she left me waiting outside like a shoplifter, a person i knew recognised me and had the nerve to ask me if i’d been caught. The cop said she couldn’t access the cctv as the manager’s office was locked. I Imagine if i stole from them they’d have found the key.
likewise, id also refuse their request to search me because not all shop staff think they are as far reaching as this buffoon and id make them call the police out and just completely waste everyones time in the process. i was in waitrose recently with my partner buying a bottle of spirits and she pointed out to me after we paid that a security guard had followed us around the store......had i have noticed this i would have absolutely no problem at all confronting which is probably the reason she didnt mention it sooner as i have no problem being confrontational (lol) but i am no theif and dont appreciate being looked upon as one
I love the way these stores keep relentlessly pushing self serve and self scan then treat you like a criminal. She massively overstepped trying to snatch the phone...massive power trip. I dont think she should be sacked but she needs to be kicked back stacking shelves. Her position has clearly gone to her head.
@@33andy33gmailit's crazy how someone, in this day & age, things it's OK to try and grab someone's phone, but I have to say I am uncomfortable with people calling for someone else to be sacked over an incident they have just seen on TH-cam at a later date. Yes, what she did was wrong, but we don't know what affect her being sacked could have on her family situation. Best left to those in charge to make those calls I believe.
This is what happens when companies get greedy and start cutting back on check-out staff. They're expecting us to do our own check-outs but don't trust us. But they can't have it both ways. I think we should all vote with our feet and insist on not using self check-outs...
Some of them have started putting them back. It costs less to have staff on a till, than the operational and maintenance fees they get charged by 3rd party companies.
M&S for food, Home Bargains for household cleaners Costco for electrical goods. I can’t remember when I last did a shop in the big supermarkets. Five star customer service in M&S. Home Bargains, and Costco
I was making a film. It was cleared with the police and council with releases etc. There was a Tesco's store within sight of the location, although the filming was towards a viaduct and the store was not in shot. It was not on their land. A security guard came and said that I could not film as his manager said so. I told him to go away and stop bothering me and call the police if he had an issue. He sorted bottled it and left. Tesco's seem to have a penchant for over stepping their authority.
My friend who is in his 70’s walked into an Lidl a few weeks ago and within 10 feet inside the door a store floor manager marched up on him shouting “you are not allowed to film in here” He looked at her and said what are you on about and she repeated loudly and aggressively that filming is not allowed in the store. Again he said I don’t understand what the hell you are talking about, to which she pointed at his phone which was in top breast pocket stating “you have positioned your phone in your pocket so that the camera lens is looking forward and is poking out the top so that you can film in here, and demanded that he stop filming. He pulled out the phone and showed her that the camera was switched off and that he wasn’t filming, saying that I always put the phone in with the screen facing this way so that the screen doesn’t get scratched. And I don’t appreciate being shouted at the way just did. To which she belligerently said.. “Well,…. you could have been filming and we don’t allow it” and walked off.
@@robg521that is so rude! I would not given them a penny of my money! What exactly do they think a 70 year old is filming out of his top pocket in a Lidl?!! 🙈
@@IggyBros he uses the shop all the time because you can park for free if you buy something from the store. [it’s the best car park in the area for access to the high street.] He was going to call for the manager to complain but was in a hurry, and he hasn’t seen the woman in the store since so he let it go. [I’ve since found out that there is a problem with a few drunks and druggies in the area who cause problems in the local shops and I think this shop gets its fair share of idiots]
@@robg521 I understand them being alert if they get their fair share of idiots but surely they can use their brains to distinguish between genuine trouble makers and a 70 year old man just trying to keep to himself and do his damn shopping! I think some of these workers get a bit of a power trip to their heads when they get an inch of authority 😹🙈 They think they are suddenly on a par with the local police force!
I think the thought of the staff rumaging through your goods not knowing if they washed their hands or not might also be an issue. At the same time if they are so worried about theft with these self scan machines why dont they just get rid of them and go back to a properly staffed supermarket instead of creating less jobs more problems and constant hassle not to mention how often the things break down.
I really wouldn't worry about whether those staff had washed their hands compared to all the other staff and customers that handled the goods before then. Yes, it it a problem, but always a problem in supermarkets, search or no search.
No legal remit to show your SIA details to a member of the public. Only police and SIA agents have legal power to ask to see a holders SIA details (what is written on your card) when you say show the badge, did you mean visibly display that you have one by wearing it, or produce its details to someone that asks to see it close up in detail.?
@Dan-bv3mf "You must wear the licence were it can be seen at all times" "Failure to display can result in a prison sentence not exceeding 6 months, an unlimited fine, or both." Section 9(c) Private Security Industry Act 2001.
@@IN_THIS_DAY_AND_AGE Ive worked as sia an licenced operative for a decade, i know the regulations in and out. If this guy is an undercover operative, he doesnt have to display his badge. Just to clarify what i meant in my first reply, when you are not undercover... Yes you have to display the badge, but there is no legal requirement to show in detail, what is displayed on the badge, such as your SIA number, name or its expiry date to a member of the public. Only a police officer or SIA agent can ask to see its details. Covert activity You do not have to wear your licence where it can be seen if the work you are doing requires that you not be identifiable as a licensed operative. Examples of when this might apply are: you are a store detective you are a close protection operative covertly guarding your principal(s) You must still carry your licence on you and be able to produce it on request. Thats straight from government website. As to answer your question. Yes, people have lost their licences for not wearing it when they were required to do so (just not when you are working undercover) infact the SIA release publicly viewable monthly updates that literally name and shame people that have broken the law in terms of SIA policy. You can go on their website and see who has been prosecuted for working while not licenced etc.
You have to have it on display at all times when working, but not when working covertly. If you stop someone whilst working covertly you must then produce your license as proof, otherwise you could be anyone at all, and the person has a right not to engage with you.
They've been reducing the time they give you to press "yes, I want a receipt" 😡 Try summons a staff, they can then instruct the machine to issue a receipt for the last transaction
I bought a pressure washer at B&Q the other day, they have this year gone around 90% self-checkout, and like a vast majority of self-checkouts I got an on-screen message saying there was a fault with the receipt printer. I waited until I could get the attention of a staff member and she changed the roll so I could get my receipt in case there was a warranty issue or fault. As I was leaving the store the alarm went off, because nobody is disabling whatever security tags were on the items, and just such a Karen looked at me like I was a criminal and asked "Have you paid for that?" If I hadn't forced the store to provide me with a receipt, which many people won't bother to do, where would I have stood? Self-checkouts are just greedy cost-cutting at the expense of employess and massive inconvenience to the customer.
Many years ago , not long after moving house , my girlfriend and I went to B&Q , buying a lot of DIY stuff , garden tools , pots of paint , wood etc ; we had two trolleys and the bill was something like seven or eight hundred pounds ... The young girl on the checkout appeared to be unsure of what she was doing , and confessed it was her first day ; at the end I said to the older lady supervising that I wasn't sure the total was right ; so we started again , and this time it was something like £50 more . The older lady quipped something like I should've just taken the first scan , and I replied I didn't want to see the girl get into trouble if she'd missed something . It was only a couple of days later when I went to use the new lawnmower we'd bought that something made me check the receipt - you guessed it : it hadn't been rung through !!! it wasn't a massively expensive item , just a basic own brand electric lawnmower costing something like £50 or £60 , and we were not well off and trying to set up and furnish our first house . We debated the point , reflecting that we'd spent an extra 15 or 20 minutes letting them ring it all through again at our insistence in trying to be honest , and actually paid more than the first girl rang up . In the end we decided that we had tried to do the right thing , and the mistake was theirs , since they'd got it wrong twice ; and we decided just to leave it as it was . It always made me wonder how accurately checkout assistants ring things up , especially in supermarkets where small items are rung through with amazing speed .
I used to work for a supermarket back in 1990s. Although they wanted you to scan the items quickly at the checkout, we still helped to pack the bags and stop scanning if shopping built up. Now self scanning back then, no time limits on how long someone should be at a checkout. These greedy supermarket bosses need to bring service back to the checkouts. The money and time spent on staff and looking after customers will be money well spent, and losses saved on theft would cover that.
Many supermarkets are now asking you if you want your receipt, I always make sure that I have mine, simply because of this issue. If you paid by card then there will be evidence of your transaction, but what would happen if you paid cash?
They have zero rights to touch your stuff or even stop you. It's a supermarket!! Tesco are a bunch of criminals!! Tesco also sells your data and listens to you whilst in their shit stores.
Used to work in retail We were told that , first we had to SEE the offence of shoplifting, secondly, wait til they exitted the premose, or ask their intent to pay for secreted items.
Supermarkets have GOT to stop alienating customers by putting them through checks. I hate using self-scanners so I've not had this experience, but I've stopped going to my local Sainsbury's since they installed barriers so you can't go in and look around for bargains (e.g.) as you have to ASK to leave the shop. Not only that, but they are SO aggressive about it. Also stopped using my local M&S since they won't open a personal till unless you're elderly, disabled or with children. Surely this isn't the future of shopping? I would never dream of stealing from anyone, let alone a shop, and I really resent that all customers are treated as potential criminals. So much for customer loyalty.
The issue is that the shops do not know who the shoplifters are, and therefore have a right to suspect everyone in an attempt to protect their property until it is legally purchased. It doesn't excuse the behaviour in the video.
@@paulhodgers These same shops who are always virtue signalling about equality and stuff, yet they treat everyone as criminals especially if you fit a profile.
@terminusaquo1980 dude many more people shoplift without being caught, and it is at a point where they might not just be able to write off the loss, that is why shops are getting scummy over it.
@@paulhodgers Which is why they have CCTV, to protect both stock and staff. They aren't going to know who is coming into the store to steal, unless they are a known shoplifter
It would be pretty difficult for an undercover security guard to operate undercover if he had to wear a Tesco badge with his name on it but don't let that get in the way of projecting your racism on to this scenario.
@@fgrsimon Racism? Based on what, exactly? It seems that is you who is the racist for bringing it up in the first place! It seems more like you are trying to virtue-signal by 'white knighting', or you trying to say "Is it cos he is black?" = more 'racism' on your behalf!
@@fgrsimonnot strictly true , as if he was an undercover police officer , he would not be able to search a suspect without showing their credentials. So why would as far as this poor woman is concerned, just some random guy stops her and demands .. she allow him to search her trolley ? Undercover store detective can walk around the store , undercover but must and I repeat MUST IDENTIFY HIMSELF. Do you think it would stand up in court , that some random guy in plain clothes can search your shopping once paid for 🫣🫣🫣🤔I think Not
I went into a tesco today with a bag picked up a basket picked up 3 things 1 near entrance and others opposite ends store security followed me got fed up with the guy following so handed him the basket told him “if you’re going to follow me at least be helpful ‘ . He looked really shocked put the basket down and walked off . As I left a family known for robbing stores and a banned from other places walked out with two trolleys full didn’t even move . Tesco seem to like harassing certain people but not families known to them as trouble 😊
A few weeks back, after doing a two week shop and a few gifts for Christmas. I was stopped at the door. I tried to walk past, they wouldnt let me. So i turned around and walked to customer services, all while this women was shouting at me calling me a theif. I got the customer service and requested a refund but "this women will first make sure ever item on the receipt is here." This wasted 2 hours of my day but worth it.
@@darrenupton5500 I'd think that's pretty normal. At The Range, they have in-house store detectives who rotate between the different stores, visiting each one on different days, mingling with shoppers. Not to mention, an army of in-store cameras!
My local Waitrose has an absolutely awful security guard. He hounds customers and won't let them shop in peace. Their manager and head office know what he is doing. A lot of people won't shop there because of him. I hope he gets recorded to show how bad he really is. Funny thing is there's several well heeled shoplifters in the area and he always misses them as he seems to think shoplifters always dress down.
@ThePrivateMan3301 im not talking nonsense. He ended up getting removed from the position as he was causing so many issues for the company and they were losing money because of him. Why are you so triggered by someone you dont know harassing people doing their shopping? Are you the security guard?
The only people who are a thief in this supermarket are those companies engaging in shrinkflation. Why aren’t they being held to account, as we are playing more for less?
The way her and the security guy were nonchalantly sifting through the trolley there's no way those goods would have come home with me. I would have turned around and collected a refund.
Staff knocking the phone out of the shopper's hand is assault, as the phone is classed as, AN EXTENSION OF HER HAND, therefore the member of staff is liable for prosecution.
So she committed assault and battery against the lady based on her incorrect understanding of the law, then told her to "calm down" so she could seem like the reasonable one (and I suspect claim to be the victim?) I hope she got charged and fired, along with that "Security Guard" that never showed any ID. Any update on this?
Tesco's staff need some serious training, this vile worker went way above her remit. Also the security guard looked so unprofessional, I would think I was being mugged. Huge shame on Tesco, every little on customer service.
The tesco employee went hands-on. In a situation that should have remained under control through procedure and policy engagement. Both the checker and the store detective clearly failed to do that.
Because they know they are in the wrong, security guard and I say that lightly had no Id and refused to provide one, and if he is working as a security guard without an sia license, he is liable to a £5000 fine and 6 months in jail, and the Tesco woman has no idea badge, why, they always have name badges.
In some shops they don’t even give a receipt unless you ask for it. “in the interest of saving paper”. I always get a receipt because without it you can’t prove what you’ve paid for. Imagine if this woman could not provide a receipt because she wasn’t given one at checkout. 🤷🏻♂️
Isn’t it absurd. The stores will possibly check you on exit and have store detectives checking customers yet it is not mandatory to receive or provide a receipt of purchases.
I ask for a receipt when the total goes beyond my arithmetic. In every instance of a wrong item price, it has been found to be in their favour, and to my financial detriment.
@@YllaStar95970 I always get a receipt, because it's worth 12p of Google Store credit for simply uploading a photo of it in the Google Rewards app! I never turn down free money 👌
If you have got a recipet then they can’t check it there and then. They would have to get it off the system which would put them to trouble. If Mr security asks me if I have paid I always pay with my phone and my hsbc app show the total transaction. But if they want a break down to print the receipt. Haha amazing how times have changed. I have been in retail all my life stopped loads of shop lifters. Back in the day you weren’t allowed to bring in carrier bags even. For the theft risk. It wasn’t theft until you had left the store. And we jumped on em and tackled them to the ground lol. The advantage nower days is to the thief your making it easy.
@@MrNickGreen The receipt for me is indelible proof what l was charged on my particular visit at that time. I have always believed rightly or wrongly that they must honour the shelf displayed price, so l make them go check in person, and being severely disabled ( left leg amputee TK), l explain l will wait here whilst they take the walk. I meet opposition every time l challenge, and so l see this as not an imperfection in myself or the other person, but remain firm but fair, l leave as much emotion out of the situation as possible, as l have the confidence of knowing l am correct. I am often told the system has not caught up with the promotion, but it strikes me that l am always left with the financial loss, and not them. And theft in store goes back a lot further than plastic, people with child seats, ( buggies/prams), have been stealing for a very long time. Which may be the real reason why trolleys can carry infants, pretty bad for pester power however, as you raise the child's eyeline and so they can make decisions on more premium products. This fact is also not lost on retailers Going to a supermarket today is a passive psychological test, and any way they can off set you is applied. Moving things around the floor, causing you to take a different aisle is a good one, to help part you from your money. Shedded Wheat went up another 10p in Tesco last week....Why? With the Government telling us things are falling now, falling from where l say? Raising prices by outstripping earnings, then giving a little back, but not back to the original price before all this started is just word salad to me.💰
she attacked the woman then asked the security to take the phone for her, she did not try to calm the situation down she tried to escalate the situation!
Before I watch, YES IT IS ASSAULT ! How dare she, I have seen this video. Security failing to identify, handling purchased goods. The lady is filming for her own safety and she gets assaulted by a Karen. Shame on you TESCO'S.
A lot of people shop lift, should they be allowed? You want to try working in a shop for a week, then you will know what we have to put up with off rude people, bad tempered people taking it out on us.
Absolutely, always get the receipt and I have told both my teenage sons always, always get your receipt as they are far more likely to get targeted in this kind of situation.
They also can support an alibi if you're questioned about an offence, you can use it as proof of where you were at the time. If you're using a particular receipt, take a picture of it as well in case it gets "lost".
So if they lady had put the shopping in her own bags which were placed in the trolley, then they wouldn't be allowed to search them? That lady from Tesco's shouldn't have touch the lady recording, regardless if she has or hasn't stolen anything.
The shopper was already suspected of shoplifting by the the Tesco Woman , who obviously is having a meltdown showing her narcissistic rage toward this poor shopper ? What ever happened to the Customer is always right business mantra IE, Treat customers with respect and dignity because we are keeping those staff in a job ! Spending good money ? But this staff person got a short , sharp shrift from this shopper and good on her ! Glad she fought back ? Pride before a fall with the store staff
@@WendyJones-zx7is”the customer is always right” is cherry picked from the full saying. The full saying is “in matters of taste, the customer is always right, in all others they are invariably wrong”
It is extremely unprofessional behavior , misconduct and has brought Tesco into disrepute That individual needs to be suspended & brought into a fact finding meeting immediately
Although this has brought massive shame on Tesco and the worker, I ask "who gave her that particular assignment?" Here's where it gets a bit iffy. Many companies have a clear policy that workers must not tackle shoplifters at all. But this was not shoplifting. I assume this was actually a trolley search. So was there a clear policy telling staff that they can be recorded and not to touch customers? If the corporation implemented search policies improperly and failed to inform staff that customers have every right to record them, could it be argued that the staff member was not trained correctly?
@@Phoenix2312 yep. But I imagine she must have been innocent or she wouldn't have posted it on social media. So a mistaken opinion (or even guess) from a security guard wouldn't have changed this from a trolley check to something different IMO. I think questions will be raised over training.
@@Phoenix2312I once was followed all the way out of the store to my car (yes it was Tescos) because the shop worker thought I'd taken something without paying. I always use the manned checkouts. I had been deliberating for some time over a Christmas gift but had decided not to purchase it at that time and replaced it on the shelf (that I had never left whilst making my deliberations). She clearly thought I'd pilfered it before making my purchases. Cue her shocked face when it wasn't in my shopping bag and I didn't have a handbag on me to hide it in. She couldn't return to the store fast enough
When supermarkets introduced self-serve tills they did the Cost Analysis including expected losses due to theft. Even including those losses, the savings from ditching staff are still massive - no wages, no Sick Pay, no National Insurance. Now they want MORE savings, and are happy to inconvenience and delay us to achieve that. Just wait until the 'Checking Queue' is as long as the queue at the till, and you have to endure both before you leave.
for me it's simple.. "hhmm.. you have a choice.. chat with a person at the til, hope to make them smile, it's miserable for those staff.. at least you can try as they are helping you. OR be falsely accused by others that need to justify their jobs who are doing 8 cashiers work for one cashier pay that barely even blinks at you because they are focussed on the blinking light and the bleeps? Also, pay by cash. always pay by cash. and put a post it note on the intimidating cameras "monitoring the checkout".
What is he going through her trolley for ? The store lady has the receipt to show what is paid for he does not, he is just mauling her groceries with no purpose.
@@jfilm7466 as a rule items are checked via a second scan machine, often with a flat battery, taking thirty times more to check, it will highlight any "discrepancies" /miss scan , some items being moved about needing repack. however as i understand it you can not be accused of " shoplifting" untill leaving the store, so it`s kinda defeating the object, if the machines are not able to provide the service, bearing in mind this method was introduced to make shopping easier, quicker. Many times the store will close off self check out counters due to lack of staff, forcing you to check out at a greater level of security.
@@CarrieOnScreaming64 Section 9, Private Security Industry Act 2001 makes it a criminal offence for someone to carry out security related work without showing their SIA license unless they are working directly for the company. In this situation I suspect the store detective isn't working for Tesco as they use contractors for security so he's commiting an offence but the police don't generally seem to care.
I pay for my shopping and if it beeps as I leave I just keep walking. No one has ever asked me to show a receipt or anything. I don't get paid to make sure their inventory management is working properly.
Not sure where you got that idea from. They literally have the same power as every other citizen does. In theory, a citizen could stop and detain a person for a shoplifting if they had reasonable grounds to suspect the person of an offence of shoplifting, and it was impraticable for a constable to deal with them (because they weren't present for instance).
@@thefiestaguy8831I think you need to listen to what BBB says about this in the video. He categorically stated that only the police can arrest 'on suspicion'; whereas a member of the public would need to have empirical proof that a crime had been committed. Well that's what I understood him to be saying and meaning...!
@@tangomoggynoengi8518That is incorrect. The police can arrest you if they suspect you are *about to* commit the offence, while a member of the public can only do so if you are *in the process* of committing said crime. Reasonable grounds for suspicion is all that is needed. Watch his other video on the topic.
This happened to me in Aldi in Milngavie in Scotland. A young male cashier tried to pull the phone out of my husbands hand and went berserk because we would not accept him abusing us. It took 3 months but I got a written apology from Aldi and from the cashier. He approached me a few months after the first event in the store and told me my face made him feel sick. Second time he told me I was barred from the store and that was after I had received an apology from Aldi. I reported it to the police. My crime - he accused me of skipping the checkout queue. It’s awful how abusive some staff can be.
Aldi customer service is not great.....I had a cashier crying while scanning my items....after I had finished I went to find a manager... Found one told him that one of his cashiers are really upset and crying there eyes out....his response.... " oh she is always does that" then carried on working...!!!!!
Sounds like the cashier individual is very high in narcissism and so is very antagonistic and provocative. I would have gone to the papers and shown them the footage. On the second occasion, i would have pulled away from this individual and asked another member of staff to call the store manager. I would have also written and reported the incident to the area manager and or head office.
@@runintoabrickwall3342 the Aldi area manager stalled for 3 months and tried to make it go away without apology. I had to really persist writing many letters. I had a witness and that was the only reason they apologised. The cashier still works at the Milngavie Aldi store. Astonishing!
Having your trolley contents matched against your bill as you leave Costco stores, by Costco employees, is standard practice and nobody objects. Don't know if they're filmed or not.
Professional Shoplifters DO NOT just steal goods, They go in under the guise of making a purchase... A Security Officer is NOT actually able to act UNTIL the purchase are made or the person attempts to leave the store without paying for an item... ... It may sound daft so let me explain, Until the POS has been reached, (POS = Point of Sale) the goods are still the property of the Store, They remain the stores property until they are paid for... That also means NO THEFT has happened until someone attempts to leave the POS terminal WITHOUT PAYING FOR AN ITEM! This is why you might see some parents walking around a Supermarket, Picking up a Banana or a French Stick, and Letting their children eat it... As long as they keep any "Barcodes" or Labels and scan them at the POS Terminal, There is NO THEFT! They have not yet left the store and showed no intent of NOT being willing to pay... Its a "Technicality" as in legal terms, Yes it is still Theft... But not at the same time.. So there you go... That's WHY! Because UNTIL you have passed that POS terminal, You have NOT formerly committed any crime! Once you reach that point, paid and go to leave... If someone suspects you may have NOT paid for something - they do have a right to detain and search! You have to be attempting to leave... They cant stop you before then!
I’d be incensed if they tried that with me and if they’re gonna search me, even my trolley which contains MY property if I’ve paid for it they’re gonna have to call the police. I would not comply whatsoever… I would ABSOLUTELY NOT consent to being searched as they are doing here without police presence, trolley or otherwise. This is public humiliation.
I wonder, If you put a £1 in the trolley, does it change the scope of this trolley search. I.e. it's rented or leased or similar, so temporarily isn't exclusively belonging to Tesco and can't be searched by them? But if the trolley didn't need a £1 then they do have the right to search it (but not the bags or contents within)? Interesting idea.
@@mikepembo8297 i think the main issue was that the _trolley_ was the store's property, rather than the shopping. The shopping was already her property, once she'd paid for it
Surely if the customer is being recorded from the moment she entered the store (as we all are) then she has the right to record any interactions herself!
Well Tesco are bound by GDPR, they can't post that video on the internet or do much else with it other than use it to prove crime (also for training, finding lost kids, property etc.) so that is quite a bit different.
This happened to me yet I had gone through check out with about six items. I had noticed a supervisor who appeared to be following me around, which seemed strange. After checkout as I left the store, about four idiotic staff swooped on me. I had received a phone call in the store whilst shopping, and a member of staff had seen me put my phone back in my bag, but obviously reported this as me taking something. I was fuming, sure that the idiot supervisor knew I was not stealing!! I told them they were not searching my bag, and I was going. One tried grabbing me, so I defended myself lol, she landed on the floor 😅 They said they were calling police, so I said 'knock yourselves out I am going'! I rang headquarters to fume at their useless staff! The really annoying two things are, that I don't steal and their were groups of teens in there who were stealing, whilst staff were gossiping! They probably made off with a batch of stuff, whilst the dozy staff were stalking me 😮😂
Saw this happen when a gentleman picked up an item & walked out the store, was then "detained and searched". What he took was a free leaflet for his wife. Turned out he was a judge & his wife was a solicitor, store paid out "discretionary" payment as an apology over £1,000 rather than them taking it any further.
If they had done that to me, I would have sued them for £100 million as it would then have recieved media attention and highlighted to the general public what a corrupt company they are. Posted by 15 year old student who's aged Aunt won't go through self scanning as she gets confused and might think she scanned an item when it hasn't because of a fault with the scanner machine and then gets arrested and thrown into a cell by way of an uncomfortable ride in a "paddy-wagon".
@@DavidpaynePaynedavid-yn3oeself scanning is a pain in the Ass. How many times do checkout staff have to rush over to the selfie tills cos it's all gone tits up.
@@DavidpaynePaynedavid-yn3oe I'm 74 and I don't mind the self-scanners, but if I have to wait for a member of staff to check an age-related item I get thrown out of the routine and I've nearly walked out without paying on three occasions.
i was leaving a Tesco store one time and as I went through the barrier the alarm went off, I stopped staight away and walked back, amember of staff checked my bill then the goods in my trolley, all was well then the alarm went off again as I went through, they checked again and same thing happened, in the end they let me leave. When I got home it was later I found a security tag inside one of the boxes I had bought, someone must have put one inside, maybe as a joke or maybe they removed it off one they had stolen. I took it back to the store the next day and told them. On this subject my daughter was at the till in a supermarket and as she paid the girl on the till wanted to see inside her bag, she refused and after my daughter called ot manager he let it go but my daughter said, "You just lost a customer and I have lots of friends who won't be coming in here after this."
I've had something similar happen after I trod on a discarded RFID sticker and walked out with it stuck to my shoe. We had a laugh about that as it took a few attempts to work out what was causing it.
😮I would find being treated like that very humiliating1 ...To have to stand there with everyone looking at me as if I must certainly be a thief? ...Having their filthy hands raking through my groceries just for a "random search"? 😖 ... Does Tesco not have a private office, where things can be checked and verified without onlookers? ...I would most certainly never shop there again! ... "Thank you for your custom" !!🤣
That’s what I just said! They didn’t ask to do it somewhere quieter out of the public glare. And he was literally mauling all of HER FOOD! And way would he not show identification? It was so odd! I would have asked for my money back as I wouldn’t want the food that they had been putting their grubby hands all over 🙈
I actually get anxious leaving a supermarket. I had my shopping searched a few times and felt so humiliated even though I'd done nothing. Then I realised it happened when I had a full trolley and someone had gone through the barrier beside me. I figured out shop lifters wait for people with loaded trolleys then go through the barrier with them and slip out leaving innocent shoppers to be searched. Now if someone comes along side me, i stop dead and let them go through alone. I'm buggered if I'm going to be embarrassed and treated like a thief .
I discovered before (in Tescos) that false accusations and searching the shamed honest customer that would cause a riot if done in Brixton suddenly became a normal part of life and to be tolerated and expected, became normalised. I realised that it happened most often when i bought wet fish. They eventually closed that bit of customer service. The white staff lost their fish chopping gutting jobs but not the coloured different folk in security. They had a turbaned security gent with a clip board once taking down details of what i’d bought that might continually set off the alarm..And I told them i’d stop buying prepared wet fish (it’s not what i’d imagine even an expert shoplifter aiming at) and it’s evident that other customers stopped too. One guard (this was a friendly charming young black kid) saw cd’s i’s bought from a different shop and suggested it was the cause but i keep a an eye on their pockets as I’m certain they have a remote to fake trigger the alarm. Sometimes i’m amused at the way a portly black guard races after me in the co-op suspecting me of heading to steal the booze when I abruptly stop in front of the pet food i’m buying. My high streets survey indicates that if you are a shop worker/security out of your home area ie Eastern European, from Liverpool (i’m talking about in shops down Sarth) or dark skinned you can happily aggressively rudely arrogantly and insultingly falsely accuse intimidate cause alarm and embarrassment profile overcharge and search white peoples, even though they are supposedly security. Cause if white peoples behave like that we’d be branded as racists. Well let it come back upon them, i bet they had half of Hamas working as security for them, may they go home on their holidays because when it comes to suffer my daily dose of racism they cause it. If they’d seen what i had to put up with working in Brixton, they’d scream racist blue eyed devil at me and try and attract a racist lynch mob. Cos that’s what they tend to do when they steal, and if they can’t steal they’re using authority over the public that the mainly jewish owned companies are employing them and empowering them to behave like arrogant threatening invaders overseeing the native white people like we are prisoners in their open prisons. Just like the same companies insist that no white straight sex couple should appear in their anti-white racist propaganda oh you mean that they really wanted to sell me a product by using the gay white passive idiot, the vain red headed vain glorious stupid lesbian, the stupid white man who can’t scan his card while the black man sniggers behind him etc and the only time you’ll see a beautiful blonde you automatically know to expect her pimp daddy in the next frame, the question is why would jewish businesses and jewish advertisers mount and anti-white propaganda campaign and simultaneously employ what appears to be a “security” force of people who are from a different race and different cultures and alienate us, they employ and i fear train covertly the same looking people who raped and slaughtered their youngsters etc last month. it seems part of their job to keep us hating them a little bit more each time. It’s like they are teaching us that the old smears of the past are true, and that cliché came from some where. Well don’t break the arrow, shoot the archer instead. Use your independent stores, trade with your own and they’ll close up and go to America/Europe/Israel/ like BBC employees do, or wherever they like their staff from Africa Arabia S,America, anyone who has a desire to lord it over the white man. Try it in their country. ‘You iz jusa fin customer you as no fin rights, iz jus english is jus your language iz breetain iz every body’s country” except for us, and I don’t know abut you but i have no special to me back-home- in on a different continent. Unlike them. Boycott them. I hate to encourage shop lifters. I feel a primitive disgust towards them, but the only consolation i have is that whilst these foreigners lord it over us someone’s stealing. I even saw a sports sack opened full of a counter’s worth of cheddar. When i told the guards they didn’t care, too late now, so i wasted my time but i knew that already otherwise i’d never have told them. Snide see, i’m larnin. Pretty negative places nowadays.
I once left a supermarket and they had left a tag on one of the products and it beeped. I knew i had paid for everything so i had done nothing wrong and carried on and left the store. The lady that was going through the door at the same time stopped and checked her bag and waited for security. You don't have to stop for the beeps. They are not traffic lights. If you know you have paid for everything then just keep going.
@@mygreatbigfoot1679You just shop where they have white , Pure English cashiers ,security ???.. You can be born in a black country & be white , might be confusing 😂
The reaction from the female member of staff was appalling, what if the lady had at this point dropped her phone? Surely these staff are not paid enough to put themselves in a position to save Tesco some revenue loss. As has been said, if you have to bully the public and don't trust the public, put the tills back and employ till staff. In fact, I have just played the video back, and this store member's stance was that of a calculated response, she acts very calmly and then goes for the kill.
I spent 5 years working at morrisons. Saw people steal all the time. Initially, as an idealistic youth, i would try and alert the security and get them stopped. As i got more jaded and realised more and more that the company didn't give a hot damn about me, i stopped caring too. You stole on my watch? Just don't mess up the shelves as you leave, please. I didn't get paid to deal with that crap.
Bingo, my wife used to work at Tesco and she got minimum wage at the time, always said she would never do a security stop, that was security’s job, thry didn’t pay her enough to take that risk.
The way that Tesco woman went flying, I wondered if she was about to become part of the customer service desk. The shopper was perfectly within their rights to defend their property and their person.
Tesco don't care, they've changed considerably, for the worse, since Covid. They've stitched up prices, well beyond raw materials increases (don't forget how they also bully farmers), removed value lines and introduced those stupid gates at the entrance... thereby showing their indifference to their customers... who actually PAY their wages. I was in Tesco at Wadebridge last summer when I saw and heard an aggressive "security person", all tooled up with the gillet, SIA card and copious devices hanging off it. He was shouting and belittling a twelve year old girl who was having difficulty getting an exit gate to open. All from his "security lecturn", metres away from the gate. At the customer service desk stood an older female employee smiling at him for shouting at her. I was so incensed I rebuked him and told him he was a bully, picking on a young girl. It was only the 2 second delay on the gate, bloody things! That took the smile off her face. He still works there and is still a surly disagreeable person, and a bully. Hence I now shop at Aldi, across the road! There's always another retailer ready to jump into the gap left by a failing management!... just look at Somerfield, Budgens, Gateway.... If enough ppl boycotted them for 1 weeks shopping, Tesco would soon know about it!
I think an issue that I have witnessed with these encounters is the way that the shop security deals with the whole thing. This can obviously be an embarrassing situation for the shopper, but the store security often go into these encounters like they are special forces, lol. They 'know' the shopper is guilty, they have made no mistake, and the shopper is guilty regardless. There is an arrogance about some of them (obviously I am not saying all are), but there can sometimes be an attitude problem & belief they are above the law. And who in their right mind thinks its OK to try & grab someone's phone off them in this situation!! I have also sometimes noticed how their demeanour changes regarding who they are stopping. If it is a big, strong guy, then they act very differently than if it is a smaller, more vulnerable person lol. Typical uniform power play lol.
I quite often do self service in Tesco's and when the till ask's me if I would like a receipt, I normally say no and leave. This has made me realise I need to get one from now on.
Definitely I got stopped and I was going through the til with cashier. V agressive tesco security. I saw the man in paper did it to disabled person. I had picked up prescription that day. They outsourced security. The security guard was trying to go through my bag. Now if they ask you to bring your own bags. Then what is that about?
I doubt she was stealing - who on earth would record being searched if they had stolen goods on them? You wouldn’t record yourself potentially getting caught. However if you’re innocent and in that intimidating situation, you’re more likely to record what’s happening…
I don’t think it is legal to record if you then upload to social media without the permission of the people you filmed. Why did the barrister not talk about that? Did I miss it?
@@goodlookinouthomie1757 no that’s not what I’m saying. I heard them say it was fine to record for a) your own records for information or b) to use in court but they did not say the recording could legally be uploaded onto social media without the consent of all parties in the video. Would the customer like it if Tesco uploaded their CCTV footage onto social media clearly identifying the customer? I’m surprised at the barristers not clarifying this
@@S.Trades I remember a TH-camr had to pay half the royalties of a viral video to someone they had filmed without permission. Are you a lawyer/barrister and know this for sure? The fact it is a public place is true but these staff members were not incidental but the sole objective. The customer didn’t show her own face on film did she?
@@wastenotwantnotArt nope, I'm no legal expert, but as BBB says, even in a (private) supermarket, it's still a public place where you have no automatic right to privacy. Why someone would be entitled to royalties, I've no idea! Seems illogical.
Any “security” attempting to grab my phone is risking their physical safety because it’s an attempted mugging. If they’d like to check my shopping against my receipt, no problem.
@@SurreyPower They attempt to against your will take an object you own off of you. Its indistinguishable from a mugging and your some special kind of person to think of it as anything else.
Many years ago my friend got physically thrown out of the store which was B$Q. And got a shoulder injury when he landed. After which he successfully sued them.
The thing that worries me about this situation was when the store lady moved forward to reach for the phone the lady holding the phone appeared to step backwards in shock to the situation had she dropped the phone or even fallen backwards would the store take responsibility or even be held to account for the action?
Frightening someone is assault, so a criminal offence. It's forseeable that the victim would be startled, injured, and the phone dropped. So ya, in a civil claim it should be relatively easy to obtain compo, especially if you've video. Imho
I would say yes, this was assault, if the lady filming was injured the worker would probably face criminal charges, if the phone was damaged tesco would most likely be held responsible as one of their staff committed a criminal act. This was very stupid behaviour from the tesco employee and seeing as this has been seen by so many people i hope tesco has taken some sort of action to make sure this doesn't happen again
After walking round a shop , filling your trolley with goods some of which you have struggled to reach on the top shelves or the back of the bottom shelves , emptying it again at a till where if you are lucky (i.e. not self service card only till) an impatient person almost throws your goods at you while you bag it all up, refilling your trolley again , only to have it emptied again and searched in full view of everyone in the shop is NOT what i call good customer service!
I see it as if they use cameras to record you,and to use if needed to look and backup there claims.then it is only right for you to start recording to do the same 🤔🤔🤔🤨
How can you feel sorry for Tesco? She's (tesco staff) guilty of misconduct as a minimum, SIA failing to identify when asked, should be 6 months in prison or a unlimited fine.
Apart from the grab for the phone being a NO NO , where is that mans security badge ? Even if he is working undercover , he should still produce it otherwise he could just be anybody. I know he would have it covered but he should still produce it in this case.
All he would need to show is his employee ID for Tesco...unless he is a contracted in security operative, which is unusual in retail for store detectives. Contracted in - SIA card needed . In house - SIA not required at all
What is the point of the security officer rummaging through the items if he doesn't have the receipt in his hand? How can he know what has been paid for and what hasn't?
Deport him why? Why are you assuming he's not as English as you and me? Well, we both know why, don't we. Just because he broke the law by not procing, when asked, his ID, is no reason to get evil with it.
My nan and grandad went through this many years ago, they were in their late 70s at the time. My nan and grandad felt so humiliated. To cut a long story short they sent her flowers, she went back to the supermarket and told them to stick the flowers up their ass. I've never ever heard my nan swear or ever seen her get angry and I lived with her from 2 to 18. People they knew seen this happen and it really upset them as they were seen by everyone as criminals. She never went back to that supermarket again
As a security guard we were told to target older ppl more, and try not to antagonise yourhs who might cause a stir.
I'm now of the opinion security work is fake jobs , invented to keep ppl in jobs.
It used to be that they would discreetly ask you to accompany them to the office - not cause a fracas out in public like this.
@jeanhopman5659 yeah that how it should be done unless you are trying to leg it with a handful of beef or alcohol. She was so humiliated, and of course they didn't steal anything as they would never think of doing that. I remember seeing how upset she was when I came home from school. Her daughter was there and sorted it all out with the manager, I'm still afraid of my auntie till this day and she's getting on a bit now, so god knows what words she had with them
Disgusting isn't it. This is what happens when you give poorly trained and poorly educated people positions of perceived authority. They become drunk on power. Who do you think ran and administered all the camps, gulags etc last century, genocide their own communities???
Yes but if you get searched and you are innocent somebody might point the finger weeks later in the high Street and think that you are a thief , mud sticks 🤬🇬🇧
I would demand my money back after that bloke put his hands in my shopping.
The female Tesco employee needs to be arrested for assault and attempted theft of the victims phone
Tescos demonstrating every little bit of abuse helps
Im more interested in the psychology of why people getting screwed over by Tesco are bothered about people stealing Tesco's stuff.
Looking at this video, it seems that the lady is still within the confines of the self service tills. I thought they had to wait until you left the store before they could search.
They have to wait until you leave before they can accuse you of theft. But 'can we just check you have not accidentally forget to pay for something' is something different.
Your videos are so much better when you do them alone.
Scarey
Can I be approached like that ?
That’s horrifying
I would not any employee to manhandle my mom or myself or family😮
The same thing happened to me. Did self scan, got stopped, and searched. I was filming the whole thing with my phone. Security guard snatched it out of my hands. It turned out they owed me £3.60 because the scanner scanned sausages 3 times instead of once. The security guard got arrested for battery.
Nice 😂
👏👏👏👏👏
Hooray😂
I think you should get way more than £3.60 for unlawful detention and battery.
Lovely ❤😂😊
The staff do not appreciate the limits of their authority and tend to go into a panic when customers legitimately refuse to cooperate.
🙄
Exactly, I wouldn't ever consent to a search, by anyone other than a police officer after they have stated their reasonable suspicion on camera.
Accuse me of stealing then assault, I hope the customer gets her arrested for assault and sacked at the very least.
If she grabbed at me like that and tried to take my phone, I would assume she is about to assault me, she would be sitting on the floor bleeding from the nose at the very least.
Who the F does she think she is?
@@theclotshotdidit3115 Yep that's the type we have to deal with, people like you
@@theclotshotdidit3115 That would then disproportionate force and you have gone from victim to assailant
@pam164 I was just reading through some of your posts. And yes, I have worked in retail. And yes. Sadly, a lot of people aren't nice to retail staff (correction). Even when we go out of our way to acquire something for them, like a piece of hidden stock, in the warehouse (for instance). Dealing with the British public, in person, in today's society has become quite stressful.
I love the self serve checkouts when they under price things, in the Co-op I scanned a 10 pack of Guinnes and it only came up as £1.99, I had to grab some more and walked away with 40 cans for only 8 quid.
Serves them right cutting back on staff at the checkouts.
I scanned 24 packs of loo rolls on the shelf they were £15.. the self scanner scanned them through at £1.50! I filled my trolley, paid for them, then went back in twice more to fill my trolley again! This was pre-covid and I still have a mountain of them in my spare bedroom!
lol 🍻
I cashed in on mushy peas the same way. 10p a tin. Saying that I was in aldi
The staff at a checkout would be unlikely to question the price. And there isn't just you buying them, obviously.
This thread is legendary
Okay i worked at tesco for near on 6 years. The store staff have NO RIGHT to do what they did. They can ASK to do a bag check and, if you refuse, then security will come over and address that someone has claimed you stole something. The staff cannot physically touch you and, if they do, WILL be suspended for misconduct.
She felt uncomfortable being filmed but had no empathy for the embarrassment caused by the trolley search in front of everyone.
Exactly .. Also, Supermarket Karen deserves no sympathy for not wishing to be filmed. She presumably spends hours working in a busy supermarket with CCTV going all the time .... all the time!
A private citizen may feel uncomfortable in that situation, we are never asked if we mind being filmed, it is assumed we simply tolerate it - but when the tables are turned, they don't like it. Tough.
One did that on my wife and I while with our baby son, we hadn't paid yet so just left her with the full trolly, told her to f off and went to Sainsburys. She still won't look us in the face over a year later.
@@Boudicca165
There is no need to denigrate the name Karen.
hahahahahahahahha@@lasentinal
She was totally unprofessional, simple as that.
I want to keep people in jobs, so I always go to cashiers.
And pay by cash.
Same.
I want security to have jobs so I pretend I'm shoplifting...jk❤😜
What happens to the people who design, manufacture, install, and maintain self-service checkouts?
@@Swansong321 🤣
The Tesco staff member not only accused her of being a shoplifter which in itself is humiliating, plus the shopper was found to be totally innocent
i was in a small branch of tescos a year ago and a young girl told the security guard i hadnt paid for something and to get me back in the shop. In my case it was because i had scanned the same item on 2 different self service machines but they didnt know i had done that. looking back i think its a case of inexperienced staff, and a lack of staff that lead to this kind of thing happening. I just feel lucky i dont have to work in that kind of place. About the lady not liking being filmed. Thats a red flag to me. If shes not doing anything wrong she shouldnt be that upset about it.
Personally i have no time for sainsburys. You see how they deal with complaints nationwide. they are 100% against any complaint and will look at how they can minimize, shut down anything. i saw a black member of staff being bulled and being made fun of. He was the hardest working guy there. They panicked when they realised i heard what they were saying. This kind of thing happens because they are protected by management.
If she is innocent she should let them do the checks and stop shouting, she is the one who humiliated herself as she was the one shouting and drawing attention to herself
@@sherihartley794
She might have brought attention to herself yes; but I should never, never allow a shop assistant to search me. I would instruct them to call the police if I was not guilty. Q
Well, if you're not carrying anything illegal I'm sure you would let me pat you down and possibly strip search you to find out. After all I have no more authority than those rude a-holes in the store. But, I would guess you are a hypocrite who finds a small amount of self validation in cowardly hiding behind a keyboard while victim blaming.
@@mrgrizzlyridesOk. But most criminals use this tactic so that staff are too embarrassed or afraid to question and check.
That means that you allow shop lifting because no one has the right to defend their business. Look what happened in America where large shops simply closed because they could not stop thefts on unprecedented levels.
Training is very important but alot of people are too quick to be insulted by others but others should be more tolerant of them.
I have a great idea! If the stores had a row of cashier desks where the operator scans your items and then you pay for them, we wouldn't have to have random trolley searches and have to scan your receipt to exit the store. That's if the exit barrier works!
That is such a good idea, I'm surprised no-one has thought of that before.
Still doesn’t work - they used to have expensive small items (razors etc) secreted under personal property like cardigans items bought elsewhere - we had to leave our registers to check trolleys then - a thief is a thief and they’re very cunning - not to mention righteously aggressive and nasty
We went to Tesco recently for the first time in ages as we usually just do an online order these days but it was so sad to see just rows and rows of checkouts not just closed but boarded up. This is a HUGE Tesco and there were literally about 2 checkouts open and then a huge queue for the self checkout.
Both my mum and my partners late mum used to work for Tesco years ago and it is sad to see how much it has changed.
I personally hate self checkout. I always feel self conscious doing it, I feel rushed, feel like I’m going to get it wrong and it just stresses me out! So I will always wait for the normal checkout! But I fear that it won’t be long until they are scrapped altogether 😔
I refuse to use self serve checkouts. If they want my money they will actually serve me. Otherwise I'll go elsewhere.
Bring back cashiers. Bring back jobs. If all cash desks were reopened in shops, banks etc there would be so many people back in jobs. I have a phobia of being stopped and checked in a shop. It would be so embarrassing.
If that was the lady who was shopping, I'd take my receipt to the customer services, demand a refund and take my money elsewhere.........never to shop at Tesco again.
Or keep the video evidence, leave the trolley with then, and request a charge-back on your credit card ;-)
exactly what I would have done
I wouldn't have given her the receipt to check what was in the trolley.
The receipt is the shoppers property.
My thoughts exactly I am emailing my local Tesco and informing them that if Tesco policy to customers is behaviour like that I will no longer be shopping with them if half the population would do it they will be begging for custom.
Is your time worth so little?
I understand the affront
But let's not 'cut our nose to spite our face here'
*What this quick thinking shopper did was pretty damn smart really* .
Take EVERYTHING back to the clerk and ask FOR YOUR MONEY BACK
Yep every little helps!
@@LeonPhillips-sk8kl😂😂😂😂😂😂😂
LunaNosille, I thought that. The lady had her goods handled and messed about by the two of them. Tesco should also pay for these actions.
IT WAS ALL STOLEN.
And waste an additional 20 minutes of my valuable time?
No thanks.
You're not really the brightest bulb are you....
The 'security guard' is rifling through her shopping without even checking against the receipt which was in Karen's hand. He was beyond useless, just like her.
I'd be interested to know the legal status of an industry association - The SIA - Security Industry Association - doesn't sound like a government entity or department at all. It seems more like a Policy maker and standards enforcer for paid up members and Policy does not trump the Law.
He was maybe looking for high value stuff, like alcohol or meat? Stuff that could be maybe sold on. Thieves often target the same items.
Because people didn’t buy alcohol and meat at Christmas
legitimately do they?
He’s looking for new panties !!!!!
Just look at the gormless eejit. Probably not even in the country legally.
The female employee’s reaction to being filmed is interesting to me because she’s being filmed the whole time she’s at work as are all the other staff and the customers 😊
Could the customer ask to see the store CCTV to see what they’re accusing her of?
Would the customer like the CCTV identifying her uploaded to TikTok ? Would that be legal?
Is it legal for her to have uploaded her video identifying staff onto social media.
I suggested that in asda, (that they check the cctv), May 2020, as I was entirely innocent, but the duty manager said it would take too long. So she confiscated the shopping I'd just paid for and told me I was banned from the store. What could I do? I'm not calling the police. They won't help.
@@S.Trades sorry I don’t follow? You wanted cctv footage showing your innocence uploaded onto social media?
@@S.TradesI don't believe you were told the truth. I hope it got sorted for you
@@wastenotwantnotArt Tesco comes under GDPR legislation, as they are an organisation/Data Handler, the customer is not, therefore, why would it be illegal for her to upload her footage?
They don't even know what she's supposed to have stolen. If supermarkets are so concerned about shoplifters they should get rid of their self-service checkouts. This lady was rightly incensed for being publicly accused of stealing.
Who’s to say she wasn’t, do you know the facts?
@@hotpotato4027
WITHOUT EVIDENCE, the assumption should be that she is innocent.. as it turns out, she is entirely innocent.
@@Armand79th ok, I’m supposed to take your word for that am I 😂
@@hotpotato4027 you dont need to, you fool, a person is presumed innocent until proven guilty and surely even you know that and if you actually got off your arse and bothered looking into it you could easily find out that she was innocent. if you are making the claim that she was indeed stealing, which you did suggest, then it is YOU who has to provide the evidence to back up your claim, otherwise your baseless claim can be dismissed instantly without any evidence whatsoever. please stop embarrassing yourself
People are "incensed" for the silliest things, although it's rare to be "rightly" incensed. One can deal with confrontation without throwing a tantrum like a single mother in a housing estate. She should learn to control her temper, like an adult.
I will never understand why 3 tills are not being used and then there is 3 people spying on you at the self service
They are getting rid of people and replacing them with tech. Also they are spying on you. Look into the clubcard scam.
They can pay boat migrants £1 an hr to do security. As seen with the boat migrant with no certification in the video.
@@TheLiamisboat migrant seems a bit strong? And unnecessary.
They’d rather have self checkout than they’d pay for staff to man the tills, nothing to do with where the security idiot is from? You kinda ruin your argument the moment you brought his race into it
@@HPLP-123 merely noticing a trend with all the recent unlicensed "security" I've been seeing. I suggest you look at khunts ulez camera security folks, 1 of which hit and run a citizen recently. But I suppose pattern recognition can look waycis or far right to some who lacks critical thinking.
@@TheLiamis Imbecile
I have ZERO sympathy for supermarkets that have gone self checkouts....
i agree 100%. When supermarkets introduced self-serve tills they did the Cost Analysis including expected losses due to theft. Even including those losses, the savings from ditching staff are still massive - no wages, no Sick Pay, no National Insurance. Now they want MORE savings, and are happy to inconvenience and delay us to achieve that. Just wait until the 'Checking Queue' is as long as the queue at the till, and we have to endure both before we can leave.
@@goldeneddie Supermarkets would rather have shoplifters than hire more staff.
@@goldeneddie Much as I do use Self Checkouts Quite a bit, Yeah - I am not a fan of them... Too many times they can go wrong, I have wasted more time waiting to get a till reset than I would have at a manned till...
I also have Social Anxiety, So going to a Manned till forces me to confront my fears...
Christ the only reason I sue them most of the time is I am buying just a few random bits and dont want to waste other peoples time when they have Trolleys full to the brim for a family of 6... I am just shopping for ME and every other few weeks, My Cat!
@@notmenotme614Facts. Sad, pathetic and deeply concerning .
I refuse to use them and go to the cigarette counter if no manned tils.
I worked for Tesco for almost 20 years and never would i have handled this incident like this. Totally shocking. I'm pretty sure she's in a lot of trouble by her actions.
No Tesco only discipline you for being sick
They don't want to supply a member of staff to scan your items, but also don't trust you to scan your own items.
Cognitive dissonance
But you have to accept that customers do steal at the self scan checkouts. Why should shareholders lose out, because of dishonest customers?
@@S.Trades why should shareholders miss out 🤣🤣🤣🤣🤣🤣 exactly reason the theifs don't want to miss out
Shareholders are theifs themselves
Southern water add on £45 for unpaid bill, that £45 is going to the shareholders
It's all daylight robbery
@@DM-ur8vc OK. Shop elsewhere. Your money, your choice.
@@S.Trades But where? This country is being run by these corporations as a high surveillance open prison. We have less choices by the day thanks to the high street monopoly cartel. You are just customers, you have no rights. An immigrant security guard informed me of this when I complained i’d been overcharged (and i had) only he was less polite. I complained to a cop, she left me waiting outside like a shoplifter, a person i knew recognised me and had the nerve to ask me if i’d been caught. The cop said she couldn’t access the cctv as the manager’s office was locked. I Imagine if i stole from them they’d have found the key.
Best way to escalate a situation is to tell the other person to "calm down" which implies that their actions are unreasonable etc etc...
That is so true
Gaslighting
No. That's narcissistic.@@Godisawoman1313
@@mrsimo7144 gaslighting is Psychological abuse
Narcissism is a behavior
or suggest anger management
I think its disgusting that supermarkets are doing this , if one did this to me , id never shop with them again.
likewise, id also refuse their request to search me because not all shop staff think they are as far reaching as this buffoon and id make them call the police out and just completely waste everyones time in the process. i was in waitrose recently with my partner buying a bottle of spirits and she pointed out to me after we paid that a security guard had followed us around the store......had i have noticed this i would have absolutely no problem at all confronting which is probably the reason she didnt mention it sooner as i have no problem being confrontational (lol) but i am no theif and dont appreciate being looked upon as one
I love the way these stores keep relentlessly pushing self serve and self scan then treat you like a criminal. She massively overstepped trying to snatch the phone...massive power trip. I dont think she should be sacked but she needs to be kicked back stacking shelves. Her position has clearly gone to her head.
Well said 🇬🇧
She does need to be sacked, she assaulted a customer!
@@33andy33gmailAssault? Bit of a stretch 😂
@@33andy33gmailit's crazy how someone, in this day & age, things it's OK to try and grab someone's phone, but I have to say I am uncomfortable with people calling for someone else to be sacked over an incident they have just seen on TH-cam at a later date. Yes, what she did was wrong, but we don't know what affect her being sacked could have on her family situation. Best left to those in charge to make those calls I believe.
Because they are part of the drive to force shoppers to go cashless and to reduce their wage bill .
This is what happens when companies get greedy and start cutting back on check-out staff. They're expecting us to do our own check-outs but don't trust us. But they can't have it both ways. I think we should all vote with our feet and insist on not using self check-outs...
Plus use cash too
Totally agree. But they just want to cut costs. It's not about service anymore.
Customers still need the product. Staff just need to work harder.
I don't recall being asked by the stores if it's ok to film me entering the premises and whilst checking out.
Some of them have started putting them back. It costs less to have staff on a till, than the operational and maintenance fees they get charged by 3rd party companies.
M&S for food, Home Bargains for household cleaners Costco for electrical goods. I can’t remember when I last did a shop in the big supermarkets. Five star customer service in M&S. Home Bargains, and Costco
I was making a film. It was cleared with the police and council with releases etc. There was a Tesco's store within sight of the location, although the filming was towards a viaduct and the store was not in shot. It was not on their land. A security guard came and said that I could not film as his manager said so. I told him to go away and stop bothering me and call the police if he had an issue. He sorted bottled it and left. Tesco's seem to have a penchant for over stepping their authority.
My friend who is in his 70’s walked into an Lidl a few weeks ago and within 10 feet inside the door a store floor manager marched up on him shouting “you are not allowed to film in here”
He looked at her and said what are you on about and she repeated loudly and aggressively that filming is not allowed in the store.
Again he said I don’t understand what the hell you are talking about, to which she pointed at his phone which was in top breast pocket stating “you have positioned your phone in your pocket so that the camera lens is looking forward and is poking out the top so that you can film in here, and demanded that he stop filming.
He pulled out the phone and showed her that the camera was switched off and that he wasn’t filming, saying that I always put the phone in with the screen facing this way so that the screen doesn’t get scratched.
And I don’t appreciate being shouted at the way just did.
To which she belligerently said.. “Well,…. you could have been filming and we don’t allow it” and walked off.
@@robg521that is so rude! I would not given them a penny of my money! What exactly do they think a 70 year old is filming out of his top pocket in a Lidl?!! 🙈
@@IggyBros he uses the shop all the time because you can park for free if you buy something from the store. [it’s the best car park in the area for access to the high street.]
He was going to call for the manager to complain but was in a hurry, and he hasn’t seen the woman in the store since so he let it go.
[I’ve since found out that there is a problem with a few drunks and druggies in the area who cause problems in the local shops and I think this shop gets its fair share of idiots]
@@robg521 I understand them being alert if they get their fair share of idiots but surely they can use their brains to distinguish between genuine trouble makers and a 70 year old man just trying to keep to himself and do his damn shopping!
I think some of these workers get a bit of a power trip to their heads when they get an inch of authority 😹🙈 They think they are suddenly on a par with the local police force!
He did say his manager told him, that's him apologizing and knowing it's stupid.
She grabbed at the mobile in her hand violently then turned it on her by saying calm down 😮 people if you don’t know that is called gaslighting!
I enjoyed playing Cluster B bingo on this clip. Mouse! ... I mean House! 😸
I think the thought of the staff rumaging through your goods not knowing if they washed their hands or not might also be an issue. At the same time if they are so worried about theft with these self scan machines why dont they just get rid of them and go back to a properly staffed supermarket instead of creating less jobs more problems and constant hassle not to mention how often the things break down.
I really wouldn't worry about whether those staff had washed their hands compared to all the other staff and customers that handled the goods before then. Yes, it it a problem, but always a problem in supermarkets, search or no search.
They are to dogs with their inflated prices. They caused inflation
But... But... That would reduce their profits...
Those trolleys often have kids' shoes in them freshly off the floor, thanks to slovenly parents, and you're concerned about staff hands?
@@icouldbewrongicouldberightpretty sure the staff aren't sneezing in the isles and wiping their noses on the floor.
Has anyone been prosecuted for refusing to show their SIA badge?
I doubt it.
No legal remit to show your SIA details to a member of the public. Only police and SIA agents have legal power to ask to see a holders SIA details (what is written on your card)
when you say show the badge, did you mean visibly display that you have one by wearing it, or produce its details to someone that asks to see it close up in detail.?
@Dan-bv3mf
"You must wear the licence were it can be seen at all times"
"Failure to display can result in a prison sentence not exceeding 6 months, an unlimited fine, or both."
Section 9(c) Private Security Industry Act 2001.
@@IN_THIS_DAY_AND_AGE Ive worked as sia an licenced operative for a decade, i know the regulations in and out. If this guy is an undercover operative, he doesnt have to display his badge.
Just to clarify what i meant in my first reply, when you are not undercover... Yes you have to display the badge, but there is no legal requirement to show in detail, what is displayed on the badge, such as your SIA number, name or its expiry date to a member of the public. Only a police officer or SIA agent can ask to see its details.
Covert activity
You do not have to wear your licence where it can be seen if the work you are doing requires that you not be identifiable as a licensed operative.
Examples of when this might apply are:
you are a store detective
you are a close protection operative covertly guarding your principal(s)
You must still carry your licence on you and be able to produce it on request.
Thats straight from government website.
As to answer your question. Yes, people have lost their licences for not wearing it when they were required to do so (just not when you are working undercover) infact the SIA release publicly viewable monthly updates that literally name and shame people that have broken the law in terms of SIA policy. You can go on their website and see who has been prosecuted for working while not licenced etc.
@@IN_THIS_DAY_AND_AGE
I believe it’s 5 years in prison if your employed as a security guard and don’t have an sia badge and any training
You have to have it on display at all times when working, but not when working covertly. If you stop someone whilst working covertly you must then produce your license as proof, otherwise you could be anyone at all, and the person has a right not to engage with you.
That Tesco worker is out of order. Her actions have ensured her notoriety and a miserable Christmas for her.
Couldn’t have happened to a nicer I AM cultist
I hope she got sacked
Natzi in nylons 😊
A lot of supermarkets DONT give reciepts unless you request one , I would love to know why and the legal standing of Not giving a reciept.
And Mcdonald's machines 30% of the time receipts are not coming out.
Which can lead to awkwardness with the employees.
They can pull a receipt from the till at the press of a button, whether you request one or not.
They've been reducing the time they give you to press "yes, I want a receipt" 😡 Try summons a staff, they can then instruct the machine to issue a receipt for the last transaction
@@icouldbewrongicouldberight But why? Just give a reciept !
Save paper and reduce costs. I always ask for the receipt.
The Tesco staff member should of been sacked for that!!
I bought a pressure washer at B&Q the other day, they have this year gone around 90% self-checkout, and like a vast majority of self-checkouts I got an on-screen message saying there was a fault with the receipt printer. I waited until I could get the attention of a staff member and she changed the roll so I could get my receipt in case there was a warranty issue or fault. As I was leaving the store the alarm went off, because nobody is disabling whatever security tags were on the items, and just such a Karen looked at me like I was a criminal and asked "Have you paid for that?" If I hadn't forced the store to provide me with a receipt, which many people won't bother to do, where would I have stood? Self-checkouts are just greedy cost-cutting at the expense of employess and massive inconvenience to the customer.
Spot on. I'd have said What do you think....
Many years ago , not long after moving house , my girlfriend and I went to B&Q , buying a lot of DIY stuff , garden tools , pots of paint , wood etc ; we had two trolleys and the bill was something like seven or eight hundred pounds ... The young girl on the checkout appeared to be unsure of what she was doing , and confessed it was her first day ; at the end I said to the older lady supervising that I wasn't sure the total was right ; so we started again , and this time it was something like £50 more . The older lady quipped something like I should've just taken the first scan , and I replied I didn't want to see the girl get into trouble if she'd missed something .
It was only a couple of days later when I went to use the new lawnmower we'd bought that something made me check the receipt - you guessed it : it hadn't been rung through !!!
it wasn't a massively expensive item , just a basic own brand electric lawnmower costing something like £50 or £60 , and we were not well off and trying to set up and furnish our first house .
We debated the point , reflecting that we'd spent an extra 15 or 20 minutes letting them ring it all through again at our insistence in trying to be honest , and actually paid more than the first girl rang up .
In the end we decided that we had tried to do the right thing , and the mistake was theirs , since they'd got it wrong twice ; and we decided just to leave it as it was .
It always made me wonder how accurately checkout assistants ring things up , especially in supermarkets where small items are rung through with amazing speed .
I used to work for a supermarket back in 1990s. Although they wanted you to scan the items quickly at the checkout, we still helped to pack the bags and stop scanning if shopping built up. Now self scanning back then, no time limits on how long someone should be at a checkout. These greedy supermarket bosses need to bring service back to the checkouts. The money and time spent on staff and looking after customers will be money well spent, and losses saved on theft would cover that.
Jesus....we really are going backwards arent we.
Many supermarkets are now asking you if you want your receipt, I always make sure that I have mine, simply because of this issue.
If you paid by card then there will be evidence of your transaction, but what would happen if you paid cash?
It never makes a good picture of the company letting them scan their products, and then control you as if you are a thief.
Hang on, we don't know why the lady fell under suspicion ... we don't know the reason for the trolley check.
Blame those who shoplift. Supermarkets aren’t a charity.
@@S.Tradesso personally I don’t have a problem with a search as long as the staff doing it are polite something that is quite often missing nowadays.
They have zero rights to touch your stuff or even stop you. It's a supermarket!! Tesco are a bunch of criminals!! Tesco also sells your data and listens to you whilst in their shit stores.
@@AM-ec9op And if im not a shoplifter i dont expect to be treated like a criminal.
The super market has cameras all over the place ? But that woman doesn't want to be recorded?
Used to work in retail
We were told that , first we had to SEE the offence of shoplifting, secondly, wait til they exitted the premose, or ask their intent to pay for secreted items.
Totally agree that’s what it used to be when I worked for a supermarket
That will have been the store policy, but it's not the law.
I'm ex-police and can confirm what you say is correct.
@@bluebottle1617 Yep, that's what people in retail are told.
@@bluebottle1617your talking rubbish, so I suspect your not expolice
Supermarkets have GOT to stop alienating customers by putting them through checks. I hate using self-scanners so I've not had this experience, but I've stopped going to my local Sainsbury's since they installed barriers so you can't go in and look around for bargains (e.g.) as you have to ASK to leave the shop. Not only that, but they are SO aggressive about it. Also stopped using my local M&S since they won't open a personal till unless you're elderly, disabled or with children. Surely this isn't the future of shopping? I would never dream of stealing from anyone, let alone a shop, and I really resent that all customers are treated as potential criminals. So much for customer loyalty.
The issue is that the shops do not know who the shoplifters are, and therefore have a right to suspect everyone in an attempt to protect their property until it is legally purchased.
It doesn't excuse the behaviour in the video.
@@paulhodgers These same shops who are always virtue signalling about equality and stuff, yet they treat everyone as criminals especially if you fit a profile.
@@paulhodgers They know who known shoplifters are as shops circulate pictures between them
@terminusaquo1980 dude many more people shoplift without being caught, and it is at a point where they might not just be able to write off the loss, that is why shops are getting scummy over it.
@@paulhodgers Which is why they have CCTV, to protect both stock and staff. They aren't going to know who is coming into the store to steal, unless they are a known shoplifter
This is a despicable scenario. Totally unjustified. On top of which the “security” person was a disrespectful box ticker with no badge on display ! 🤬😡
It would be pretty difficult for an undercover security guard to operate undercover if he had to wear a Tesco badge with his name on it but don't let that get in the way of projecting your racism on to this scenario.
@@fgrsimon Racism? Based on what, exactly? It seems that is you who is the racist for bringing it up in the first place! It seems more like you are trying to virtue-signal by 'white knighting', or you trying to say "Is it cos he is black?" = more 'racism' on your behalf!
@@fgrsimonnot strictly true , as if he was an undercover police officer , he would not be able to search a suspect without showing their credentials. So why would as far as this poor woman is concerned, just some random guy stops her and demands .. she allow him to search her trolley ? Undercover store detective can walk around the store , undercover but must and I repeat MUST IDENTIFY HIMSELF. Do you think it would stand up in court , that some random guy in plain clothes can search your shopping once paid for 🫣🫣🫣🤔I think Not
@@fgrsimon
How ironic that you should display your own ignorance and veiled racism.....
I went into a tesco today with a bag picked up a basket picked up 3 things 1 near entrance and others opposite ends store security followed me got fed up with the guy following so handed him the basket told him “if you’re going to follow me at least be helpful ‘ . He looked really shocked put the basket down and walked off . As I left a family known for robbing stores and a banned from other places walked out with two trolleys full didn’t even move . Tesco seem to like harassing certain people but not families known to them as trouble 😊
Sounds wholly implausible.
That was a genius move on your part because you embarrassed the security guard and not the other way around.
This week on Jackanory.
Hahaha absolutely love that....I'm gonna use that method.....I will credit you when appropriate lol
Yes, there afraid of what will happen outside,
A few weeks back, after doing a two week shop and a few gifts for Christmas. I was stopped at the door. I tried to walk past, they wouldnt let me. So i turned around and walked to customer services, all while this women was shouting at me calling me a theif. I got the customer service and requested a refund but "this women will first make sure ever item on the receipt is here." This wasted 2 hours of my day but worth it.
Sainsburys had a secret store detective walking around in plain clothes to catch people.
I before e except after c ..
@@darrenupton5500 I'd think that's pretty normal. At The Range, they have in-house store detectives who rotate between the different stores, visiting each one on different days, mingling with shoppers. Not to mention, an army of in-store cameras!
@@darrenupton5500Every store should have store detectives, maybe people steal less.
@@suzyq4982 Glacier
My local Waitrose has an absolutely awful security guard. He hounds customers and won't let them shop in peace. Their manager and head office know what he is doing. A lot of people won't shop there because of him. I hope he gets recorded to show how bad he really is. Funny thing is there's several well heeled shoplifters in the area and he always misses them as he seems to think shoplifters always dress down.
@ThePrivateMan3301 im not talking nonsense. He ended up getting removed from the position as he was causing so many issues for the company and they were losing money because of him. Why are you so triggered by someone you dont know harassing people doing their shopping? Are you the security guard?
Wow you sound like a right village gossip.
How do you know all this? Are you there 24/7?
Some people make their own problems 😂
The only people who are a thief in this supermarket are those companies engaging in shrinkflation.
Why aren’t they being held to account, as we are playing more for less?
They are not responsible for national inflation.
@@Garycarlylemaybe not, but they ARE responsible for shrinking the size of goods as well as putting prices up at the same time
Because governments are in collusion that’s why.
@@GarycarlyleNeither are we.
@@gypsygem9395 you dont have to buy them
The way her and the security guy were nonchalantly sifting through the trolley there's no way those goods would have come home with me. I would have turned around and collected a refund.
We thought that his hands in his pockets near his meat,one minuet then touching her meat.
Same here
👍 agreed .
and the w og didnt even have the receipt to check against - he shu ld fu ck off back to Calaise
Same here
Staff knocking the phone out of the shopper's hand is assault, as the phone is classed as, AN EXTENSION OF HER HAND, therefore the member of staff is liable for prosecution.
So she committed assault and battery against the lady based on her incorrect understanding of the law, then told her to "calm down" so she could seem like the reasonable one (and I suspect claim to be the victim?)
I hope she got charged and fired, along with that "Security Guard" that never showed any ID.
Any update on this?
Tesco's staff need some serious training, this vile worker went way above her remit. Also the security guard looked so unprofessional, I would think I was being mugged. Huge shame on Tesco, every little on customer service.
The tesco employee went hands-on. In a situation that should have remained under control through procedure and policy engagement. Both the checker and the store detective clearly failed to do that.
Because they know they are in the wrong, security guard and I say that lightly had no Id and refused to provide one, and if he is working as a security guard without an sia license, he is liable to a £5000 fine and 6 months in jail, and the Tesco woman has no idea badge, why, they always have name badges.
In some shops they don’t even give a receipt unless you ask for it. “in the interest of saving paper”. I always get a receipt because without it you can’t prove what you’ve paid for. Imagine if this woman could not provide a receipt because she wasn’t given one at checkout. 🤷🏻♂️
Isn’t it absurd. The stores will possibly check you on exit and have store detectives checking customers yet it is not mandatory to receive or provide a receipt of purchases.
I ask for a receipt when the total goes beyond my arithmetic.
In every instance of a wrong item price, it has been found to be in their favour, and to my financial detriment.
@@YllaStar95970 I always get a receipt, because it's worth 12p of Google Store credit for simply uploading a photo of it in the Google Rewards app!
I never turn down free money 👌
If you have got a recipet then they can’t check it there and then. They would have to get it off the system which would put them to trouble. If Mr security asks me if I have paid I always pay with my phone and my hsbc app show the total transaction. But if they want a break down to print the receipt. Haha amazing how times have changed. I have been in retail all my life stopped loads of shop lifters. Back in the day you weren’t allowed to bring in carrier bags even. For the theft risk. It wasn’t theft until you had left the store. And we jumped on em and tackled them to the ground lol. The advantage nower days is to the thief your making it easy.
@@MrNickGreen The receipt for me is indelible proof what l was charged on my particular visit at that time.
I have always believed rightly or wrongly that they must honour the shelf displayed price, so l make them go check in person, and being severely disabled ( left leg amputee TK), l explain l will wait here whilst they take the walk.
I meet opposition every time l challenge, and so l see this as not an imperfection in myself or the other person, but remain firm but fair, l leave as much emotion out of the situation as possible, as l have the confidence of knowing l am correct.
I am often told the system has not caught up with the promotion, but it strikes me that l am always left with the financial loss, and not them.
And theft in store goes back a lot further than plastic, people with child seats, ( buggies/prams), have been stealing for a very long time. Which may be the real reason why trolleys can carry infants, pretty bad for pester power however, as you raise the child's eyeline and so they can make decisions on more premium products.
This fact is also not lost on retailers
Going to a supermarket today is a passive psychological test, and any way they can off set you is applied.
Moving things around the floor, causing you to take a different aisle is a good one, to help part you from your money.
Shedded Wheat went up another 10p in Tesco last week....Why?
With the Government telling us things are falling now, falling from where l say?
Raising prices by outstripping earnings, then giving a little back, but not back to the original price before all this started is just word salad to me.💰
Accuses someone of stealing then tries to steal their phone!
she attacked the woman then asked the security to take the phone for her, she did not try to calm the situation down she tried to escalate the situation!
If they take the phone, private property, it is theft or robbery.
It was only implied he was security, no evidence of it.
Yes the Tesco Karen worker definitely gas lighted the customer.
Disgraceful behaviour by Tesco
@@Jimmyc992the shop assistant didn’t want her true colours exposed everywhere for the nasty piece of s*it she truly is.
This is the very reason why everyone should use cash. I would rather pay more in the village shop than put up with this type of crap.
They have almost erased all small businesses. By design. I can't stand those scummy corporations.
Exactly, totally agree with you
Last time I checked you could still pay with cash at Tesco. Not sure what your point is.
And pay 3 times more for your food.
What a stupid comment, self-checkouts also allow cash. even back in the day before these machines existed you still had people stop and search you.
This happened to my son in Tesco. We will NEVER ever shop there again. Disgusting behaviour from the staff.
Before I watch, YES IT IS ASSAULT ! How dare she, I have seen this video. Security failing to identify, handling purchased goods. The lady is filming for her own safety and she gets assaulted by a Karen. Shame on you TESCO'S.
A lot of people shop lift, should they be allowed? You want to try working in a shop for a week, then you will know what we have to put up with off rude people, bad tempered people taking it out on us.
@@pam164that doesn’t give Karen here the right to assault the lady recording the incident.
@@pam164 Irrelevant.
@@boswellwhanau Oh yes here we go Karen again.
@@manchegocheese997 It's not irrelevant. Try working with the public for a while.
This is basically why I get a receipt every time I go shopping. Just in case something like this happens to me.
Absolutely, always get the receipt and I have told both my teenage sons always, always get your receipt as they are far more likely to get targeted in this kind of situation.
They also can support an alibi if you're questioned about an offence, you can use it as proof of where you were at the time.
If you're using a particular receipt, take a picture of it as well in case it gets "lost".
Same here. Always get one. Especially in my case,as I work in several supermarkets, for an outside agency
You two spent too much time in this video waffling...
the tesco woman should be fired immediately
I'm not comfortable with people calling for others to be fired. What she did was wrong, but calling for her firing seems a little uncharitable.
@@johngriffiths6742I agree, retraining. She might even have been taught this
Depends - maybe she was badly trained and told to act like that. Too simplistic to blame her without clarifying the facts.
handled wrong not even found nothing ...lady clearly paid ...not taken to one side anything ....sack her an so called secruity 😂
She will probably resign after these shenanigans 😜
So if they lady had put the shopping in her own bags which were placed in the trolley, then they wouldn't be allowed to search them?
That lady from Tesco's shouldn't have touch the lady recording, regardless if she has or hasn't stolen anything.
The shopper was already suspected of shoplifting by the the Tesco Woman , who obviously is having a meltdown showing her narcissistic rage toward this poor shopper ? What ever happened to the Customer is always right business mantra IE, Treat customers with respect and dignity because we are keeping those staff in a job ! Spending good money ? But this staff person got a short , sharp shrift from this shopper and good on her ! Glad she fought back ? Pride before a fall with the store staff
@@WendyJones-zx7is Totally agree with you there. The staff member seemed to be the problem from the start
@@WendyJones-zx7is”the customer is always right” is cherry picked from the full saying. The full saying is “in matters of taste, the customer is always right, in all others they are invariably wrong”
Security can't search you they can only detain you using a citizen arrest. This does not give power to search!
I think the filming is entirely justifiable as the "store detective" could easily slip in a product from his own trolley if he were so inclined
Turning to the "security officer" and saying "Can you get that phone off of her?" surely puts her under the anticipation of use of force..
This is what happens when they do self service ....
Exactly!
It is extremely unprofessional behavior , misconduct and has brought Tesco into disrepute
That individual needs to be suspended & brought into a fact finding meeting immediately
Although this has brought massive shame on Tesco and the worker, I ask "who gave her that particular assignment?"
Here's where it gets a bit iffy. Many companies have a clear policy that workers must not tackle shoplifters at all. But this was not shoplifting. I assume this was actually a trolley search. So was there a clear policy telling staff that they can be recorded and not to touch customers? If the corporation implemented search policies improperly and failed to inform staff that customers have every right to record them, could it be argued that the staff member was not trained correctly?
@@Phoenix2312 yep. But I imagine she must have been innocent or she wouldn't have posted it on social media. So a mistaken opinion (or even guess) from a security guard wouldn't have changed this from a trolley check to something different IMO.
I think questions will be raised over training.
@@Phoenix2312I once was followed all the way out of the store to my car (yes it was Tescos) because the shop worker thought I'd taken something without paying. I always use the manned checkouts. I had been deliberating for some time over a Christmas gift but had decided not to purchase it at that time and replaced it on the shelf (that I had never left whilst making my deliberations). She clearly thought I'd pilfered it before making my purchases. Cue her shocked face when it wasn't in my shopping bag and I didn't have a handbag on me to hide it in. She couldn't return to the store fast enough
He’s not an officer. In the same way the tv licence Gestapo are not officers. They have no legal authority.
@@stubones Correct!
Commits an assault and then says calm down , what a Karen
When supermarkets introduced self-serve tills they did the Cost Analysis including expected losses due to theft. Even including those losses, the savings from ditching staff are still massive - no wages, no Sick Pay, no National Insurance. Now they want MORE savings, and are happy to inconvenience and delay us to achieve that. Just wait until the 'Checking Queue' is as long as the queue at the till, and you have to endure both before you leave.
As a Tesco worker myself you absolutely nailed it 👍
We'll vote with our feet. Tesco will go bust!
Thats why i dont do Costco and B&Q. not gonna queue twice
for me it's simple.. "hhmm.. you have a choice.. chat with a person at the til, hope to make them smile, it's miserable for those staff.. at least you can try as they are helping you. OR be falsely accused by others that need to justify their jobs who are doing 8 cashiers work for one cashier pay that barely even blinks at you because they are focussed on the blinking light and the bleeps? Also, pay by cash. always pay by cash. and put a post it note on the intimidating cameras "monitoring the checkout".
Already like that at Costco
Queue at the till, then queue at exit to get your trolley / receipt checked
What is he going through her trolley for ? The store lady has the receipt to show what is paid for he does not, he is just mauling her groceries with no purpose.
He was looking through the trolley but did he have the receipt for cross reference?
@@jfilm7466 as a rule items are checked via a second scan machine, often with a flat battery, taking thirty times more to check, it will highlight any "discrepancies" /miss scan , some items being moved about needing repack. however as i understand it you can not be accused of " shoplifting" untill leaving the store, so it`s kinda defeating the object, if the machines are not able to provide the service, bearing in mind this method was introduced to make shopping easier, quicker.
Many times the store will close off self check out counters due to lack of staff, forcing you to check out at a greater level of security.
And he is not showing any ID. I'm sure he has to make it clear that he is a security guard. He doesn't look like one.
@@CarrieOnScreaming64 Love your username FRYING TONIGHT 😀
@@CarrieOnScreaming64 Section 9, Private Security Industry Act 2001 makes it a criminal offence for someone to carry out security related work without showing their SIA license unless they are working directly for the company. In this situation I suspect the store detective isn't working for Tesco as they use contractors for security so he's commiting an offence but the police don't generally seem to care.
I pay for my shopping and if it beeps as I leave I just keep walking. No one has ever asked me to show a receipt or anything. I don't get paid to make sure their inventory management is working properly.
A store detective is not a real detective. They have no authority or power.
Not even store detective, probably just Tyrone who works in baked goods on his day off pretending to be security
Not entirely true, they have the same power of citizens arrest as any other member of public
Not sure where you got that idea from. They literally have the same power as every other citizen does.
In theory, a citizen could stop and detain a person for a shoplifting if they had reasonable grounds to suspect the person of an offence of shoplifting, and it was impraticable for a constable to deal with them (because they weren't present for instance).
@@thefiestaguy8831I think you need to listen to what BBB says about this in the video. He categorically stated that only the police can arrest 'on suspicion'; whereas a member of the public would need to have empirical proof that a crime had been committed. Well that's what I understood him to be saying and meaning...!
@@tangomoggynoengi8518That is incorrect. The police can arrest you if they suspect you are *about to* commit the offence, while a member of the public can only do so if you are *in the process* of committing said crime. Reasonable grounds for suspicion is all that is needed. Watch his other video on the topic.
This happened to me in Aldi in Milngavie in Scotland. A young male cashier tried to pull the phone out of my husbands hand and went berserk because we would not accept him abusing us. It took 3 months but I got a written apology from Aldi and from the cashier. He approached me a few months after the first event in the store and told me my face made him feel sick. Second time he told me I was barred from the store and that was after I had received an apology from Aldi. I reported it to the police. My crime - he accused me of skipping the checkout queue. It’s awful how abusive some staff can be.
Sounds like a young man with some serious psychological problems.
Aldi customer service is not great.....I had a cashier crying while scanning my items....after I had finished I went to find a manager... Found one told him that one of his cashiers are really upset and crying there eyes out....his response.... " oh she is always does that" then carried on working...!!!!!
Sounds like the cashier individual is very high in narcissism and so is very antagonistic and provocative. I would have gone to the papers and shown them the footage. On the second occasion, i would have pulled away from this individual and asked another member of staff to call the store manager. I would have also written and reported the incident to the area manager and or head office.
A cashier can’t bar you from a store 😂 they’re literally at the bottom of the pile.
@@runintoabrickwall3342 the Aldi area manager stalled for 3 months and tried to make it go away without apology. I had to really persist writing many letters. I had a witness and that was the only reason they apologised. The cashier still works at the Milngavie Aldi store. Astonishing!
Having your trolley contents matched against your bill as you leave Costco stores, by Costco employees, is standard practice and nobody objects. Don't know if they're filmed or not.
The owner has paid for the goods. Why is the owner of the goods allowing other people to touch their private property?
Tesco are a nasty bunch, think they can do what they like
Professional Shoplifters DO NOT just steal goods, They go in under the guise of making a purchase... A Security Officer is NOT actually able to act UNTIL the purchase are made or the person attempts to leave the store without paying for an item...
... It may sound daft so let me explain, Until the POS has been reached, (POS = Point of Sale) the goods are still the property of the Store, They remain the stores property until they are paid for... That also means NO THEFT has happened until someone attempts to leave the POS terminal WITHOUT PAYING FOR AN ITEM!
This is why you might see some parents walking around a Supermarket, Picking up a Banana or a French Stick, and Letting their children eat it... As long as they keep any "Barcodes" or Labels and scan them at the POS Terminal, There is NO THEFT! They have not yet left the store and showed no intent of NOT being willing to pay... Its a "Technicality" as in legal terms, Yes it is still Theft... But not at the same time..
So there you go... That's WHY! Because UNTIL you have passed that POS terminal, You have NOT formerly committed any crime! Once you reach that point, paid and go to leave... If someone suspects you may have NOT paid for something - they do have a right to detain and search!
You have to be attempting to leave... They cant stop you before then!
And to apprehend you they would need to display a valid SIA licence otherwise they are the one commiting an offence.@@Phoenix2312
@@Phoenix2312you've got that wrong. You cannot go around taking stuff off the shelves and eating it. That is theft.
@@Phoenix2312I work for one of the big supermarket chains and we as staff cannot physically detain anyone.
I’d be incensed if they tried that with me and if they’re gonna search me, even my trolley which contains MY property if I’ve paid for it they’re gonna have to call the police. I would not comply whatsoever… I would ABSOLUTELY NOT consent to being searched as they are doing here without police presence, trolley or otherwise. This is public humiliation.
This is the way. As soon as the cash has exchanged hands the goods are yours even on the stores property.
Exactly!
I would be incensed too, enraged!
How dare they do that!
🤬🤬🤬🤬🤬🤬
I wonder, If you put a £1 in the trolley, does it change the scope of this trolley search. I.e. it's rented or leased or similar, so temporarily isn't exclusively belonging to Tesco and can't be searched by them? But if the trolley didn't need a £1 then they do have the right to search it (but not the bags or contents within)?
Interesting idea.
@@mikepembo8297 i think the main issue was that the _trolley_ was the store's property, rather than the shopping. The shopping was already her property, once she'd paid for it
@@mikepembo8297 Tesco’s don’t charge for the use of trolleys, so that wouldn’t work.
Another jobs worth working for a supermarket chain as if they matter, act your wage.
All caused by the store saving money by reducing staff.
100%
Surely if the customer is being recorded from the moment she entered the store (as we all are) then she has the right to record any interactions herself!
Well Tesco are bound by GDPR, they can't post that video on the internet or do much else with it other than use it to prove crime (also for training, finding lost kids, property etc.) so that is quite a bit different.
This happened to me yet I had gone through check out with about six items.
I had noticed a supervisor who appeared to be following me around, which seemed strange.
After checkout as I left the store, about four idiotic staff swooped on me.
I had received a phone call in the store whilst shopping, and a member of staff had seen me put my phone back in my bag, but obviously reported this as me taking something.
I was fuming, sure that the idiot supervisor knew I was not stealing!!
I told them they were not searching my bag, and I was going. One tried grabbing me, so I defended myself lol, she landed on the floor 😅
They said they were calling police, so I said 'knock yourselves out I am going'!
I rang headquarters to fume at their useless staff!
The really annoying two things are,
that I don't steal and their were groups of teens in there who were stealing, whilst staff were gossiping!
They probably made off with a batch of stuff, whilst the dozy staff were stalking me 😮😂
Simple question for Tesco. What would they do if the situation was reversed?
Saw this happen when a gentleman picked up an item & walked out the store, was then "detained and searched". What he took was a free leaflet for his wife. Turned out he was a judge & his wife was a solicitor, store paid out "discretionary" payment as an apology over £1,000 rather than them taking it any further.
Ha. Im looking out for free leafletsfrom now on then
.i could do with £1000 !
If they had done that to me, I would have sued them for £100 million as it would then have recieved media attention and highlighted to the general public what a corrupt company they are.
Posted by 15 year old student who's aged Aunt won't go through self scanning as she gets confused and might think she scanned an item when it hasn't because of a fault with the scanner machine and then gets arrested and thrown into a cell by way of an uncomfortable ride in a "paddy-wagon".
Brilliant😅😅😅😅
@@DavidpaynePaynedavid-yn3oeself scanning is a pain in the Ass. How many times do checkout staff have to rush over to the selfie tills cos it's all gone tits up.
@@DavidpaynePaynedavid-yn3oe I'm 74 and I don't mind the self-scanners, but if I have to wait for a member of staff to check an age-related item I get thrown out of the routine and I've nearly walked out without paying on three occasions.
i was leaving a Tesco store one time and as I went through the barrier the alarm went off, I stopped staight away and walked back, amember of staff checked my bill then the goods in my trolley, all was well then the alarm went off again as I went through, they checked again and same thing happened, in the end they let me leave. When I got home it was later I found a security tag inside one of the boxes I had bought, someone must have put one inside, maybe as a joke or maybe they removed it off one they had stolen. I took it back to the store the next day and told them.
On this subject my daughter was at the till in a supermarket and as she paid the girl on the till wanted to see inside her bag, she refused and after my daughter called ot manager he let it go but my daughter said, "You just lost a customer and I have lots of friends who won't be coming in here after this."
I've had something similar happen after I trod on a discarded RFID sticker and walked out with it stuck to my shoe. We had a laugh about that as it took a few attempts to work out what was causing it.
😮I would find being treated like that very humiliating1 ...To have to stand there with everyone looking at me as if I must certainly be a thief? ...Having their filthy hands raking through my groceries just for a "random search"? 😖
... Does Tesco not have a private office, where things can be checked and verified without onlookers?
...I would most certainly never shop there again! ... "Thank you for your custom" !!🤣
That’s what I just said! They didn’t ask to do it somewhere quieter out of the public glare.
And he was literally mauling all of HER FOOD!
And way would he not show identification? It was so odd!
I would have asked for my money back as I wouldn’t want the food that they had been putting their grubby hands all over 🙈
I actually get anxious leaving a supermarket. I had my shopping searched a few times and felt so humiliated even though I'd done nothing. Then I realised it happened when I had a full trolley and someone had gone through the barrier beside me. I figured out shop lifters wait for people with loaded trolleys then go through the barrier with them and slip out leaving innocent shoppers to be searched. Now if someone comes along side me, i stop dead and let them go through alone. I'm buggered if I'm going to be embarrassed and treated like a thief .
I discovered before (in Tescos) that false accusations and searching the shamed honest customer that would cause a riot if done in Brixton suddenly became a normal part of life and to be tolerated and expected, became normalised. I realised that it happened most often when i bought wet fish. They eventually closed that bit of customer service. The white staff lost their fish chopping gutting jobs but not the coloured different folk in security. They had a turbaned security gent with a clip board once taking down details of what i’d bought that might continually set off the alarm..And I told them i’d stop buying prepared wet fish (it’s not what i’d imagine even an expert shoplifter aiming at) and it’s evident that other customers stopped too. One guard (this was a friendly charming young black kid) saw cd’s i’s bought from a different shop and suggested it was the cause but i keep a an eye on their pockets as I’m certain they have a remote to fake trigger the alarm. Sometimes i’m amused at the way a portly black guard races after me in the co-op suspecting me of heading to steal the booze when I abruptly stop in front of the pet food i’m buying. My high streets survey indicates that if you are a shop worker/security out of your home area ie Eastern European, from Liverpool (i’m talking about in shops down Sarth) or dark skinned you can happily aggressively rudely arrogantly and insultingly falsely accuse intimidate cause alarm and embarrassment profile overcharge and search white peoples, even though they are supposedly security. Cause if white peoples behave like that we’d be branded as racists. Well let it come back upon them, i bet they had half of Hamas working as security for them, may they go home on their holidays because when it comes to suffer my daily dose of racism they cause it. If they’d seen what i had to put up with working in Brixton, they’d scream racist blue eyed devil at me and try and attract a racist lynch mob. Cos that’s what they tend to do when they steal, and if they can’t steal they’re using authority over the public that the mainly jewish owned companies are employing them and empowering them to behave like arrogant threatening invaders overseeing the native white people like we are prisoners in their open prisons. Just like the same companies insist that no white straight sex couple should appear in their anti-white racist propaganda oh you mean that they really wanted to sell me a product by using the gay white passive idiot, the vain red headed vain glorious stupid lesbian, the stupid white man who can’t scan his card while the black man sniggers behind him etc and the only time you’ll see a beautiful blonde you automatically know to expect her pimp daddy in the next frame, the question is why would jewish businesses and jewish advertisers mount and anti-white propaganda campaign and simultaneously employ what appears to be a “security” force of people who are from a different race and different cultures and alienate us, they employ and i fear train covertly the same looking people who raped and slaughtered their youngsters etc last month. it seems part of their job to keep us hating them a little bit more each time. It’s like they are teaching us that the old smears of the past are true, and that cliché came from some where. Well don’t break the arrow, shoot the archer instead. Use your independent stores, trade with your own and they’ll close up and go to America/Europe/Israel/ like BBC employees do, or wherever they like their staff from Africa Arabia S,America, anyone who has a desire to lord it over the white man. Try it in their country. ‘You iz jusa fin customer you as no fin rights, iz jus english is jus your language iz breetain iz every body’s country” except for us, and I don’t know abut you but i have no special to me back-home- in on a different continent. Unlike them. Boycott them. I hate to encourage shop lifters. I feel a primitive disgust towards them, but the only consolation i have is that whilst these foreigners lord it over us someone’s stealing. I even saw a sports sack opened full of a counter’s worth of cheddar. When i told the guards they didn’t care, too late now, so i wasted my time but i knew that already otherwise i’d never have told them. Snide see, i’m larnin. Pretty negative places nowadays.
I once left a supermarket and they had left a tag on one of the products and it beeped. I knew i had paid for everything so i had done nothing wrong and carried on and left the store. The lady that was going through the door at the same time stopped and checked her bag and waited for security.
You don't have to stop for the beeps. They are not traffic lights. If you know you have paid for everything then just keep going.
@@mygreatbigfoot1679lots of words , all about colour , Hamas !! Laughable
@@Soulboy63 Laugh all you like, i never go to M&S nor Sainsburys anymore. What do you think these guys were doing before they came here then ?
@@mygreatbigfoot1679You just shop where they have white , Pure English cashiers ,security ???..
You can be born in a black country & be white , might be confusing 😂
The reaction from the female member of staff was appalling, what if the lady had at this point dropped her phone? Surely these staff are not paid enough to put themselves in a position to save Tesco some revenue loss. As has been said, if you have to bully the public and don't trust the public, put the tills back and employ till staff. In fact, I have just played the video back, and this store member's stance was that of a calculated response, she acts very calmly and then goes for the kill.
I spent 5 years working at morrisons. Saw people steal all the time. Initially, as an idealistic youth, i would try and alert the security and get them stopped. As i got more jaded and realised more and more that the company didn't give a hot damn about me, i stopped caring too. You stole on my watch? Just don't mess up the shelves as you leave, please. I didn't get paid to deal with that crap.
@@badgerbane Same here. Min wage and we have to put up with narky people to boot.
I refuse to use a self serve till,...what is the point of them if your are going to get stopped,I think that is disgraceful.
Bingo, my wife used to work at Tesco and she got minimum wage at the time, always said she would never do a security stop, that was security’s job, thry didn’t pay her enough to take that risk.
The way that Tesco woman went flying, I wondered if she was about to become part of the customer service desk. The shopper was perfectly within their rights to defend their property and their person.
Shoplifting is rife and the supermarkets are clueless.
tesco should be ashamed of them selves and the woman should be sacked
I think sacking may be a little unfair, but definately disciplinary procedures...
I think they should make you work in one for couple of months then you might not want that woman sacked.
@pam164 because of course violence is acceptable in the work place.
Tesco don't care, they've changed considerably, for the worse, since Covid. They've stitched up prices, well beyond raw materials increases (don't forget how they also bully farmers), removed value lines and introduced those stupid gates at the entrance... thereby showing their indifference to their customers... who actually PAY their wages.
I was in Tesco at Wadebridge last summer when I saw and heard an aggressive "security person", all tooled up with the gillet, SIA card and copious devices hanging off it. He was shouting and belittling a twelve year old girl who was having difficulty getting an exit gate to open. All from his "security lecturn", metres away from the gate. At the customer service desk stood an older female employee smiling at him for shouting at her. I was so incensed I rebuked him and told him he was a bully, picking on a young girl. It was only the 2 second delay on the gate, bloody things! That took the smile off her face. He still works there and is still a surly disagreeable person, and a bully.
Hence I now shop at Aldi, across the road!
There's always another retailer ready to jump into the gap left by a failing management!... just look at Somerfield, Budgens, Gateway.... If enough ppl boycotted them for 1 weeks shopping, Tesco would soon know about it!
@@Phoenix2312 Assault and Battery is sufficient to warrant instant dismissal (aka Dismissal with Immediate Effect).
Why are you being so sympathetic to the Tesco lady?
I think an issue that I have witnessed with these encounters is the way that the shop security deals with the whole thing. This can obviously be an embarrassing situation for the shopper, but the store security often go into these encounters like they are special forces, lol. They 'know' the shopper is guilty, they have made no mistake, and the shopper is guilty regardless. There is an arrogance about some of them (obviously I am not saying all are), but there can sometimes be an attitude problem & belief they are above the law. And who in their right mind thinks its OK to try & grab someone's phone off them in this situation!! I have also sometimes noticed how their demeanour changes regarding who they are stopping. If it is a big, strong guy, then they act very differently than if it is a smaller, more vulnerable person lol. Typical uniform power play lol.
I quite often do self service in Tesco's and when the till ask's me if I would like a receipt, I normally say no and leave. This has made me realise I need to get one from now on.
Definitely I got stopped and I was going through the til with cashier.
V agressive tesco security.
I saw the man in paper did it to disabled person.
I had picked up prescription that day.
They outsourced security.
The security guard was trying to go through my bag.
Now if they ask you to bring your own bags. Then what is that about?
I would avoid Tesco's if I were you they seem to treat customers like crap.
I doubt she was stealing - who on earth would record being searched if they had stolen goods on them? You wouldn’t record yourself potentially getting caught. However if you’re innocent and in that intimidating situation, you’re more likely to record what’s happening…
I don’t think it is legal to record if you then upload to social media without the permission of the people you filmed.
Why did the barrister not talk about that? Did I miss it?
@@goodlookinouthomie1757 no that’s not what I’m saying. I heard them say it was fine to record for a) your own records for information or b) to use in court but they did not say the recording could legally be uploaded onto social media without the consent of all parties in the video.
Would the customer like it if Tesco uploaded their CCTV footage onto social media clearly identifying the customer?
I’m surprised at the barristers not clarifying this
@@wastenotwantnotArt you don't need their permission. It's a public place.
@@S.Trades I remember a TH-camr had to pay half the royalties of a viral video to someone they had filmed without permission. Are you a lawyer/barrister and know this for sure? The fact it is a public place is true but these staff members were not incidental but the sole objective. The customer didn’t show her own face on film did she?
@@wastenotwantnotArt nope, I'm no legal expert, but as BBB says, even in a (private) supermarket, it's still a public place where you have no automatic right to privacy. Why someone would be entitled to royalties, I've no idea! Seems illogical.
Any “security” attempting to grab my phone is risking their physical safety because it’s an attempted mugging. If they’d like to check my shopping against my receipt, no problem.
watch the video properly as it is very, very unlikely an attempted mugging and you may well get arrested
@@SurreyPower They attempt to against your will take an object you own off of you. Its indistinguishable from a mugging and your some special kind of person to think of it as anything else.
@@SurreyPower if you believe you are going to be assaulted you can use reasonable and appropriate force to defend yourself.........
Many years ago my friend got physically thrown out of the store which was B$Q. And got a shoulder injury when he landed. After which he successfully sued them.
Unlikely
Worst video I ever had the misfortune of spending time on, try and play the womans video first and then go through it ffs!
The thing that worries me about this situation was when the store lady moved forward to reach for the phone the lady holding the phone appeared to step backwards in shock to the situation had she dropped the phone or even fallen backwards would the store take responsibility or even be held to account for the action?
Frightening someone is assault, so a criminal offence. It's forseeable that the victim would be startled, injured, and the phone dropped. So ya, in a civil claim it should be relatively easy to obtain compo, especially if you've video. Imho
I would say yes, this was assault, if the lady filming was injured the worker would probably face criminal charges, if the phone was damaged tesco would most likely be held responsible as one of their staff committed a criminal act. This was very stupid behaviour from the tesco employee and seeing as this has been seen by so many people i hope tesco has taken some sort of action to make sure this doesn't happen again
After walking round a shop , filling your trolley with goods some of which you have struggled to reach on the top shelves or the back of the bottom shelves , emptying it again at a till where if you are lucky (i.e. not self service card only till) an impatient person almost throws your goods at you while you bag it all up, refilling your trolley again , only to have it emptied again and searched in full view of everyone in the shop is NOT what i call good customer service!
I see it as if they use cameras to record you,and to use if needed to look and backup there claims.then it is only right for you to start recording to do the same 🤔🤔🤔🤨
How can you feel sorry for Tesco? She's (tesco staff) guilty of misconduct as a minimum, SIA failing to identify when asked, should be 6 months in prison or a unlimited fine.
All his videos are the same.
@@terryh4987 🤔🤔Who are you talking about.
Moronic
What? Your answer to this situation is extreme to say the least, lets hope you do not do anything wrong!
Apart from the grab for the phone being a NO NO , where is that mans security badge ? Even if he is working undercover , he should still produce it otherwise he could just be anybody. I know he would have it covered but he should still produce it in this case.
Badge or no badge, unless it's a warrant card it makes no difference to his legal powers.
All he would need to show is his employee ID for Tesco...unless he is a contracted in security operative, which is unusual in retail for store detectives.
Contracted in - SIA card needed . In house - SIA not required at all
What is the point of the security officer rummaging through the items if he doesn't have the receipt in his hand? How can he know what has been paid for and what hasn't?
Arrest and deport the security lad ! that is if he even is security.. and charge the old woman with assault..
racist?, if you are going to deport anyone why not deport both?
Deport him why? Why are you assuming he's not as English as you and me? Well, we both know why, don't we. Just because he broke the law by not procing, when asked, his ID, is no reason to get evil with it.
He isn't English he is African descent. Let's not talk nonsense now. Come back to reality
when the oppressed becomes the oppressors ! racist!!@@tony_w839
your a racist dont comment on my comment! or are you doing this because im a black man???@@Blitterbug