Without Delta's employees helping me when I was injured in Germany I wouldnt have made it home. I will always love Delta Airlines. I had been injured during my trip at our hotel trying to get into a rental van to go to the airport and the hotel luggage loader called Delta who sent out their own van for me and my friend. When we arrived at the airport they had a personal wheelchair there for me with someone dedicated to guiding me along. He stayed with me until it was time for the plain to load a nd took me into it. He even went and got us snacks before we loaded. THEN when we got back to Phoenix,there was someone there with a wheelchir to take me home and a Delta van to take us there. He also helped me get into my apartment and settled me into my lovely soft chair. There was my building's security to carry my luggage in too. I will always tell everyone of Delta's care and kindness. They're just the best.
The only thing Delta is good at, is their social media department that creates bots like these that give these type of comments to videos and then upvote them.... come on Delta we are not idiots
I flew Delta One last year after upgrading from PE for $499. I got a deal!From JFK to Athens. It was a positive experience for me except my door kept opening. The lie flat seat wasn’t that comfortable. It should have a better cushion. All the food was so good. No complaints there. Thanks Dan for your honest opinion.
I’m a former loyal Delta customer that is deciding to be a free agent due to its massive miles devaluation and overly inflated prices. As an American living abroad there are so many quality options at more affordable prices outside of SkyTeam.
We have flown Delta one a few times. There are actually 7 different Delta Ones and it makes a difference on which plane you are flying. We are actually flying the 767-400 next week and the A330 on the return.
Dan does a fantastic job with his videos. My question to everyone is thus: With so many variables, how can anyone ascertain the jist of one airline over another? The variables are: caterers by city, airports, construction, ground handling, changes day to day on everything, aircraft type and age and airline flights that change crew often. One particular flight might be wonderful one week, atrocious the next. Its a mixed bag vortex of possibilities.
You make a great point Norman! My reviews are to give people a good idea of the product available and all it includes so that they may make a better informed decision rather than going in blind.
my best delta experience was definitely flying from incheon to detroit! it was on the a350 and i was fortunate to get a delta one suite! Unlike the european routes, this one had a mattress pad which doubles as lumbar support and its a suite so theres doors for privacy. The cabin is beautiful and i swear, delta's korean menu is the best flight food ive ever had! Its a must try. Only downside was the poor flight attendant service but thankfully its not a common occurrence on delta
I’m surprised you didn’t go to the exclusive Delta One check-in at LHR? Beautiful waiting area and private security. Makes the LHR experience so much better.
As someone in the USA who flies a lot domestically, Delta has the best US experience and also the best app for when things go wrong (weather, air traffic, or mechanical). That’s very important for shorter haul domestic flights when there are a lot more frequencies in flights, split flights, and alternative destinations.
IDK. The ONE thing United has going for its app. I'd def give United's app a slight edge over DL. Everything else is a Delta win... especially with the KILLER (looking) new One lounge at JFK.
I also love flying delta over any other US airline, but I have to say their app can use some serious help. In my experience AA more often than not has a way better app, especially dealing with delays/cancellations, status updates, and reviewing your trip. (That’s probably the only good thing I can say about AA).
Delta really is the best airline here in the US, Dan. I'm physically disabled, and the gate employees are always very gentle with me. Most of the time, Im just hopping up and down the East Coast, so Im either on an RJ900 or E175. If I am flying economy, I frequently get a free upgrade to Comfort Plus, which is very cushy. The flight attendants are always so good to me, and will give me plenty of refills on whatever I'm drinking, and also sneak me extra snacks. I love Biscoffs! Delta also has the best on time rate, and they rarely, if ever, lose your luggage.(which is more than I can say for the other airlines) All the cabin crew I've met have been very friendly and professional. I would fly Delta anywhere!
I too have been very impressed with Delta's service for those with disabilities. I traveled with my grandmother that has dementia and is in a wheel chair and they were amazing at every step of the process. At one point I had to use the restroom and my grandmother got agitated being alone for even a minute. When I came back a kind FA was sitting with her helping her do her crossword puzzle and getting her to laugh. Truly a wonderful experience.
Except Atlanta, then they STEAL your luggage. Happened to a friend of mine on the way to Paris. Had a hell of a time with them and Air France, who was handling that leg since each blamed each other. Turns out it was definitely Delta. The bag never left the US, and was eventually delivered back to her home address in California. But with all the important contents missing.
Air France FA’s are also incredibly rude. If you book through Delta, you may think you’re on their flight, but if it’s to Europe pretty good chance they’ve booked you on AF.
@@briansguy that is extremely rare, especially in Atlanta. They may be the world's busiest airport, but they're also the most efficient. I've been through Atlanta. They are very good at their jobs.
@@JeanClaudeCOCO the most embarrassing airline, with 100 year old flight attendants and stale food. Let alone the deteriorating airports, more like a national embarrassment.
I don’t know but they are the only thing in Heathrow that are not a mess . They have plenty of staff, you can order a complete breakfast and they serve it to you. Just great service, I’ve been in this lounge 7 times. This is in Heathrow only though, LAX has a shared lounge which is mediocre at best. One more thing, when we arrived by taxi at Heathrow they have a private Virgin check in ( and Delta) and we were walked up to security fast trac - very cool !
Its a good one but no more haircuts and spa. THey used Covid as the excuse to get rid of them and not bring them back. Its a huge club and I find the food and service great in there. For me one of the best clubs in the world.
I flew Delta One a few months ago from Capetown, SA to Atlanta on the Airbus A350-900. The seat was really nice with a nice clean mattress pad for lying flat. Anyway, It wasn't great but it was comfortable enough for a 15 hour flight!
I recently flew Delta one and yes while the seating and accommodation is a cut above. Flying United Polaris comes with much better service in my personal opinion. I also prefer the United layout as well. Great video!
Flew Polaris SFO-ZRH two weeks ago and can't confirmed. No smiles, no thank you or please. Found a used toothbrush in the storage below the screen. Gave it to the FA and she looked annoyed. Far from apologizing or anything like that. Requesting the grilled cheese midflight also had the "why are you making me work" attitude.
@@doktorjohnwatsonIt really is a hit or miss with United. You can either get exceptional service with fantastic crew and a clean airplane, or you can have an experience like yours. It would be better if there was more consistency
@@doktorjohnwatsonthat is so weird but not shocking, and I speak from having had some of the best service anywhere on United. On the big 3, I’ve seen service be both great and dismal , depending on the flight. While I love United, They should have absolutely been better on your United flight, no question.
The benefit for Delta within the US is not their soft product (which is similar to AA and UA) but their ability to run an ontime operation. They have the lowest lost luggage and has some of the best customer IT in the aviation space. Fly an ULCC and you will see the Delta difference. Delta also prides itself on not bumping paxs or canceling flights. What good is the VS Clubhouse lounge, if your flight gets canceled.
And when Delta does lose luggage, they’re good about finding it and getting it back to you in my experience. In my case I think it was the fault of the airport I flew out of. They checked my carry on and then smudged the ink.
Delta is always good out of all US airlines any day. I have flown with them many times in Economy & my experience has been always great. Looking forward to try out Delta One some day.
For business class flights I’ve only flown VA Upper Class in a 787-9 (herringbone seat style) and A350 (newer seats). Since I fly mostly Delta domestically, I’d like to try Delta One. I really appreciate your honest takes and the self awareness that some negatives might just be your preferences and could be fine for others.
Hi Dan, I love flying with Delta. I with them when traveling back to England from Minnesota. Also flew with them to Kauai a few times on their a321neo planes. I think Delta is probably the U.S.' best airline in my opinion. Thanks for sharing
I always fly Delta inside the US Internationally, they are a second or third choice. This is mostly because they don’t fly into some of my destinations (like Phnom Penh), so I go with airlines where I don’t have to switch around, often with different classes of service Honestly, if Delta could get me all the way to PP in Delta One, I’d do it and be delighted
0:33 nah that's pretty accurate of Delta fans. And this is coming from an (outgoing) Platinum Medallion 😅 Also, you're welcome for the amenity kit 🤣 Great review!
Was in Delta One round trip CLT to Europe (10 hour flight) in 2017 and it was AMAZING. I’m 5ft and the seat was roomy and comfortable. Food was great, had best steak of my life over Greenland.
Thanks for always sharing your honest reviews. Not surprised FA attitude and comments like that, I always try to fly Asian based carriers for better service
As a Delta SNOB (LOL) and 100% agree with you. I am US based so they are my go-to carrier in the US. For me I am 100% the guy who tells people to fly Delta and sometimes I get that look like oh you have money however I like you Dan are a points guy and play the system in the way they have designed it. I'm all over Delta with the cards and work to earn Platinum each year. I am so close again this year. Missed it last year but think I will get it done soon. However, I am a Singapore SNOB when it comes to my international flights. San Fransico, Newark, and JFK are my choices to get me over to Singapore each year. Same flight on the way back. They have taken care of me and I love to work at redeeming points with Singapore. Nothing like the 19 hour flight! Delta and Singapore are the only carries I have flown over the ocean.
I've flown Delta One twice, once from Detroit to Honolulu and the second from Detroit to Kahului, Maui. Both were more than worth it for such long flights. Great food and service, comfortable seating/bed and privacy.
Hi Dan, I just saw your recent short about US carriers and subsidies. In my view, I agree that service in many US domestic flights often do not compare to many international air carriers offerings: Emerites, Swiss, Singapore etc. what I am hoping you might consider is to a “deep dive” into this subject. You are a journalist and these days more people get their news from TH-cam, Tik Tok, Instagram, etc. As such, you would do a great service to humanity by researching the wide array of facts and differences in service offered by the major international airlines. There are many more unique reasons other than subsidies that affect the travel industry: labor pool, unions, routes, markets, etc. Thank you for considering my idea and let me know if I could help you in anyway!
My flights are within the USA, and not coast to coast. Delta is my best option. Domestic "first class" doesn't compare to international first class, or even many business class seats, but when you compare it to the other options ...
Flew Delta in this cabin between BOS-LHR on the 767-400 and the only thing that made it seem like it was an older plane was that it’s a bit nosier in the cabin than newer aircraft. The seat and product overall were great though. Definitely the best business class of all the American legacy carriers. Great Review 👍
Although I have moved to OneWorld carriers, but I found Delta to have really amazing cabin crew on Delta business class. They had a nice option to get them to serve all the food at once.
Love your work, Dan. Any chance you may create a matrix of all the elements for the airlines & classes? I reckon a lot of people would like to know, so they can help to choose based on their priorities (seat, food, service, etc).
I flew delta one because I got upgraded from Shanghai to Detroit, the seat was amazing and the flight attendant was super nice. The food was surprisingly good but that was probably because the flight was catered by china southern
The waiting in the tunnel thing at Heathrow was bizarre. We were flying Virgin Upper Class but there’s apparently no such thing as priority boarding there. You just all cram into the tunnel, wait for ten minutes or so and then slowly cram into the tiny boarding room. It was not fantastic.
I'm not a Delta fan, and don't fly them much, but that's mainly because I'm near a United hub (Dulles airport), which of course offers more nonstops than any other airline. I do like United Polaris, its a pretty good product.
I live in Atlanta, so Delta is by far the best bet for a huge number of daily flights. They are generally on-time with pleasant staff. It’s not perfect, but I’ll take it over some of the nightmares I’ve had on American.
Thanks Dan for your great review! I agree with your conclusion as well. I usually fly from JFK to LHR or CDG and always pick Virgin or AF over Delta: seat comfort, service and food are consistently better on these two airlines versus Delta. I can somewhat understand how some people get so excited about Delta since they were the first US airline to drastically revamp their product and experience 15 years ago. But others like United have now caught up and are doing even better, especially in terms of seat comfort and cabin consistency. That said if they can command higher fares with a rather average product and get away with their subpar Skymiles program, they're probably the smart ones! I'm just wondering for how long they can maintain that premium reputation in the US market. Time will tell...
The Delta One suites are great one of the only suites I could actually sleep in, thats including the emirates first suite. I think it's the sound dampening in the suite.
Check the type of plane before opting for even rather than odd. I have D1 tickets on an Airbus and the odd numbered seats are closer to the window. It really differs depending on the type of plane.
13:37 You complained about drink selection on board. The Menu had : Grey Goose Vodka Dewar's Blended Scotch Glenfarclas 12 Single Malt Scotch Woodford Reserve Bourbon Whistlepig Rye Jack Daniel's Single Barrel Select Plus to that they had a Brut Champagne, a Tawny Port and a Rose wine. Now this selection on an American airline in Business Class seems above average.
I’m flying this aircraft type very soon with Delta from Edinburgh to Boston, really looking forward to it! If you’re ever in Scotland again, consider flying in/out of Edinburgh, as Delta, Virgin, United and JetBlue all serve Edinburgh!
7:01 So is getting to see one as I had the opportunity see the Boeing 767-400ER carrying the Emir of Bahrain at DXB, which, fun fact, is the only B764 that is not operated by Delta or United 😮
That's why I always choose any juice but Orange. Apple, is always consistent but as you said Orange Juice can be extremely hit and miss. Mostly it's a miss.
If you fly any business or first class flight from the states or Heathrow the catering will be bad but if you do it from any other airport the food is good to great
Dan- I was just talking to my wife about the Delta cabins vs American and some others. THe Delta cabin even on an older 737 I flew this week was very well put together. The fit and finish. I could see new carpeting , the screens for customers in first and coach etc. Its a feeling I get on the majority of my Delta flights, domestic or international. I have not flown them much international in a long time. I do fly Virgin but only on the NEO flights in Upper Class. The old seats on the other VIrgin planes suck in Upper class. When Virgin got the 787 I could not believe they installed the old crummy Upper class seats on that plane.I got slippers on American going to Sydney First lass two weeks ago. Free WIFI is on all domestic flights also. I fin the speed to me ok overall. Delta free WIFI not American or United.
I want to hear your thoughts on Air Canada. It’s the only airline i’ve flown, and I’ve had a good experience. I’m not sure if it’s just been me getting lucky and having genuinely good AC experiences, or if my standards are just that low that it makes Air Canada look good.
You HAVE to try Air India's new A350! The service and product is SO MUCH better, and They've just started international routes from Mumbai and Delhi to Dubai. They also fly quite a few domestic routes with the A350 as well!
You got lucky. I fly Delta all the time from London to Detroit. On that plane, we get the old Delta One offering and it is terrible. So old, uncomfortable and well past its sell by date. And my experience of the food has never been that good. The best part is the Virgin lounge.
Great Review. I just flew on the Delta A350 from Athens to Atlanta, unfortunately I was in Main Cabin since it was booked the day before and a full flight. We will be flying Virgin Atlantic Upper Class to London In October and flying back in Delta One from Rome on their A330 Neo.
Personally, I was forced into being a Delta person, because I used to have a lot of miles with Aeroflot (but I’m locked out of them due to various factors including sanctions). I still think some of Aeroflots services are better (their modern services since they joined SkyTeam, they were kinda bad before that), but Delta ain’t bad at all compared to the cattle class feel of United Economy on some of their planes. Had an amazing flight with them from Austin to Haneda via Seattle and back.
I agree with the width of the laydown seats, they could be wider. The mattress pads will come eventually, look how long it takes for some things to get into motion. Delta is the first and only airline that gives their flight attendants boarding pay. United America are still fighting for this 1.5 years after Delta got this. I don't understand why this happens, but once you have a preordered special meal and your original flight is canceled, your special meal doesn't follow your new itinerary. Is something wrong with the computer system, or is it, in your case, switching to another airline? I like how you describe the reality of your flying experience. You don't leave out what is good and what is bad. Delta is an excellent carrier in the US, usually with the most on-time flights and the fewest cancellations.
I was highly impressed with JetBlue and their international flight business class. I was even more impressed with their food options compared to the other American companies
I actually prefer Delta One seats farther away from the window. It's easier to leave your seat when the tray table is out. Plus, once you close the privacy door, it's like you're in your own private suite where nobody can see you.
This was great! Also, just so you know it is the 767-400ER many people forget to say ER in the name and that is a fair mistake. The 767-400ER what’s not as popular as Boeing hoped it’d be mostly due to the 777-200ER coming out a couple months later, when this happened many potential 767-400ER customers swapped their orders to the 777-200ER slightly larger passenger capacity and was more economical less fuel burn with a better range. Customers that swapped their orders include British Airways 🇬🇧 Air France 🇫🇷 KLM 🇳🇱 Singapore Airlines 🇸🇬 and many others. Additionally, with the addition of the Boeing 787-10 and upcoming 787-10ER the 767-400ER really has no place at all anymore, the same could be said of the 777-200ER with the addition of the 777-8X…😢 I really enjoyed the video and I hope to fly Delta One someday, I have sat in the seat, but only on a behind-the-scenes tour with Delta at DTW Airport if you’re interested in checking out that video here is the link if so, leave me a comment if you enjoy! th-cam.com/video/zVxxjkD9Fd4/w-d-xo.html Thanks so much and cheers 🥂 Dan! -Caleb’s Aviation
As someone observing from the other side of the world, it seems United is fast catching up with Delta’s hard product and their consistency too. If I were traveling in the states and had the choice, I’d feel most confident choosing Delta based on general consensus
![[🔴LIVE] งานประกาศรางวัล MAYA TV AWARDS 2024 : มายามหาชน](http://i.ytimg.com/vi/nwmWYXXVwBY/mqdefault.jpg)
Without Delta's employees helping me when I was injured in Germany I wouldnt have made it home. I will always love Delta Airlines. I had been injured during my trip at our hotel trying to get into a rental van to go to the airport and the hotel luggage loader called Delta who sent out their own van for me and my friend. When we arrived at the airport they had a personal wheelchair there for me with someone dedicated to guiding me along. He stayed with me until it was time for the plain to load a nd took me into it. He even went and got us snacks before we loaded.
THEN when we got back to Phoenix,there was someone there with a wheelchir to take me home and a Delta van to take us there. He also helped me get into my apartment and settled me into my lovely soft chair. There was my building's security to carry my luggage in too.
I will always tell everyone of Delta's care and kindness. They're just the best.
The only thing Delta is good at, is their social media department that creates bots like these that give these type of comments to videos and then upvote them.... come on Delta we are not idiots
@@giorgosurbanso this didn’t actually happen? This is a bot created by delta? I knew it was way too good to be true
delta sucks
@@bilyonarelifestile2226 Not in my eyes. Period.
i aint readin allat
I flew Delta One last year after upgrading from PE for $499. I got a deal!From JFK to Athens. It was a positive experience for me except my door kept opening. The lie flat seat wasn’t that comfortable. It should have a better cushion. All the food was so good. No complaints there. Thanks Dan for your honest opinion.
Door kept opening? Was it a Boeing?
@@JimboJetset86the door of her seat 😂
Top tip - get to heathrow via the elizabeth line. Way more frequent, fast, and less expensive.
I’m a former loyal Delta customer that is deciding to be a free agent due to its massive miles devaluation and overly inflated prices. As an American living abroad there are so many quality options at more affordable prices outside of SkyTeam.
I switched airlines this year. I said goodbye to Delta after 20 years of loyalty
@@hectormorales2063to what?
Agree
Same here.
I happen to love hearing a cabin crew who are relaxed and enjoy working with one another.
I was thinking the same thing. Makes them seem more human.
I agree to an extent, but those comments seem a little trashy.
We have flown Delta one a few times. There are actually 7 different Delta Ones and it makes a difference on which plane you are flying. We are actually flying the 767-400 next week and the A330 on the return.
Dan does a fantastic job with his videos. My question to everyone is thus: With so many variables, how can anyone ascertain the jist of one airline over another? The variables are: caterers by city, airports, construction, ground handling, changes day to day on everything, aircraft type and age and airline flights that change crew often. One particular flight might be wonderful one week, atrocious the next. Its a mixed bag vortex of possibilities.
You make a great point Norman! My reviews are to give people a good idea of the product available and all it includes so that they may make a better informed decision rather than going in blind.
Personally I go for customer service, comfort and food. Simple 😂😂😂
my best delta experience was definitely flying from incheon to detroit! it was on the a350 and i was fortunate to get a delta one suite! Unlike the european routes, this one had a mattress pad which doubles as lumbar support and its a suite so theres doors for privacy. The cabin is beautiful and i swear, delta's korean menu is the best flight food ive ever had! Its a must try. Only downside was the poor flight attendant service but thankfully its not a common occurrence on delta
I’m surprised you didn’t go to the exclusive Delta One check-in at LHR? Beautiful waiting area and private security.
Makes the LHR experience so much better.
As someone in the USA who flies a lot domestically, Delta has the best US experience and also the best app for when things go wrong (weather, air traffic, or mechanical). That’s very important for shorter haul domestic flights when there are a lot more frequencies in flights, split flights, and alternative destinations.
IDK. The ONE thing United has going for its app. I'd def give United's app a slight edge over DL. Everything else is a Delta win... especially with the KILLER (looking) new One lounge at JFK.
I also love flying delta over any other US airline, but I have to say their app can use some serious help. In my experience AA more often than not has a way better app, especially dealing with delays/cancellations, status updates, and reviewing your trip. (That’s probably the only good thing I can say about AA).
Delta really is the best airline here in the US, Dan. I'm physically disabled, and the gate employees are always very gentle with me. Most of the time, Im just hopping up and down the East Coast, so Im either on an RJ900 or E175. If I am flying economy, I frequently get a free upgrade to Comfort Plus, which is very cushy. The flight attendants are always so good to me, and will give me plenty of refills on whatever I'm drinking, and also sneak me extra snacks. I love Biscoffs! Delta also has the best on time rate, and they rarely, if ever, lose your luggage.(which is more than I can say for the other airlines) All the cabin crew I've met have been very friendly and professional. I would fly Delta anywhere!
I too have been very impressed with Delta's service for those with disabilities. I traveled with my grandmother that has dementia and is in a wheel chair and they were amazing at every step of the process. At one point I had to use the restroom and my grandmother got agitated being alone for even a minute. When I came back a kind FA was sitting with her helping her do her crossword puzzle and getting her to laugh. Truly a wonderful experience.
@@udubeats4543 one of the many, many reasons I'm so loyal to Delta. I'll be flying with my Delta peeps in just a couple of weeks!
Except Atlanta, then they STEAL your luggage. Happened to a friend of mine on the way to Paris. Had a hell of a time with them and Air France, who was handling that leg since each blamed each other. Turns out it was definitely Delta. The bag never left the US, and was eventually delivered back to her home address in California. But with all the important contents missing.
Air France FA’s are also incredibly rude. If you book through Delta, you may think you’re on their flight, but if it’s to Europe pretty good chance they’ve booked you on AF.
@@briansguy that is extremely rare, especially in Atlanta. They may be the world's busiest airport, but they're also the most efficient. I've been through Atlanta. They are very good at their jobs.
They're not Singapore or Etihad, but out of the American legacy airlines they're definitely the best.
True say I really like them compared to the others better than BA too
Still an American Airline though…….
@@abdullak7023yes they’re proudly American, and the most successful airline in the world.
@@JeanClaudeCOCO the most embarrassing airline, with 100 year old flight attendants and stale food. Let alone the deteriorating airports, more like a national embarrassment.
@@abdullak7023I get it your kinda man full of hate
Virgin Atlantic club house is exceptional, by far the best in its class
What's it like compared to United Polaris lounges?
I don’t know but they are the only thing in Heathrow that are not a mess . They have plenty of staff, you can order a complete breakfast and they serve it to you. Just great service, I’ve been in this lounge 7 times. This is in Heathrow only though, LAX has a shared lounge which is mediocre at best. One more thing, when we arrived by taxi at Heathrow they have a private Virgin check in ( and Delta) and we were walked up to security fast trac - very cool !
@@pgotchae I dont agree with that. The lounges in terminal 2 are not bad, especially Singapore and United.
What good is the clubhouse when they cancel your flight
Its a good one but no more haircuts and spa. THey used Covid as the excuse to get rid of them and not bring them back. Its a huge club and I find the food and service great in there. For me one of the best clubs in the world.
I flew Delta One a few months ago from Capetown, SA to Atlanta on the Airbus A350-900. The seat was really nice with a nice clean mattress pad for lying flat. Anyway, It wasn't great but it was comfortable enough for a 15 hour flight!
I recently flew Delta one and yes while the seating and accommodation is a cut above. Flying United Polaris comes with much better service in my personal opinion. I also prefer the United layout as well. Great video!
Flew Polaris SFO-ZRH two weeks ago and can't confirmed. No smiles, no thank you or please. Found a used toothbrush in the storage below the screen. Gave it to the FA and she looked annoyed. Far from apologizing or anything like that. Requesting the grilled cheese midflight also had the "why are you making me work" attitude.
@@doktorjohnwatsonIt really is a hit or miss with United. You can either get exceptional service with fantastic crew and a clean airplane, or you can have an experience like yours. It would be better if there was more consistency
@@doktorjohnwatsonthat is so weird but not shocking, and I speak from having had some of the best service anywhere on United. On the big 3, I’ve seen service be both great and dismal , depending on the flight. While I love United, They should have absolutely been better on your United flight, no question.
I really hope you make a video about the A350-1000 VA trip, to anywhere lol. I am waiting for it!
The benefit for Delta within the US is not their soft product (which is similar to AA and UA) but their ability to run an ontime operation. They have the lowest lost luggage and has some of the best customer IT in the aviation space. Fly an ULCC and you will see the Delta difference. Delta also prides itself on not bumping paxs or canceling flights. What good is the VS Clubhouse lounge, if your flight gets canceled.
And when Delta does lose luggage, they’re good about finding it and getting it back to you in my experience. In my case I think it was the fault of the airport I flew out of. They checked my carry on and then smudged the ink.
I recall that the musician Deadmau5 said after they lost his stuff that Delta is an acronym for Don't Even Like This Airline. Guess they improved.
Many of us love Delta because of their operational excellence. They are an onetime machine
Delta is always good out of all US airlines any day. I have flown with them many times in Economy & my experience has been always great. Looking forward to try out Delta One some day.
The wonderful Jeb Brooks has an in-depth video that's not too old regarding the 7 or so different Delta One products available, there's so many.
That beard looks good on you!
Need to do a review on the A350-900. Fully private suite!
Delta is my favorite US airlines.
Great content as always.
Keep it up.
Thanks a ton!
Great job Dan! Bravo! You always inform my travel decisions. You’re our go-to. Thanks for what you do.
My pleasure! So glad I can help 🙏
I am flying Delta One in a few months. It's my first time! Thank you for your review.
Hope you enjoy it!
For business class flights I’ve only flown VA Upper Class in a 787-9 (herringbone seat style) and A350 (newer seats). Since I fly mostly Delta domestically, I’d like to try Delta One. I really appreciate your honest takes and the self awareness that some negatives might just be your preferences and could be fine for others.
Thank you for the Delta One Review! My husband is a Captain Pilot at Delta! We appreciate your opinion! You are the best❤
Dan that comment about the table clothes needed to be said!!!!! what is up with that? 😂
Hi Dan,
I love flying with Delta. I with them when traveling back to England from Minnesota. Also flew with them to Kauai a few times on their a321neo planes. I think Delta is probably the U.S.' best airline in my opinion. Thanks for sharing
When he was talking about the drink, As a scot i was crossing my fingers like crazy hoping it was IRN BRU.
Me too!
I always fly Delta inside the US
Internationally, they are a second or third choice.
This is mostly because they don’t fly into some of my destinations (like Phnom Penh), so I go with airlines where I don’t have to switch around, often with different classes of service
Honestly, if Delta could get me all the way to PP in Delta One, I’d do it and be delighted
Love the Eras Tour sweater
0:33 nah that's pretty accurate of Delta fans. And this is coming from an (outgoing) Platinum Medallion 😅
Also, you're welcome for the amenity kit 🤣
Great review!
Thanks Juan hahaha🙏🤣
Absolutely. Customer service does make a big difference and earns traveler's loyalty!
Orange juice: 😐
Orange juice on a plane: 🤩
Why not? Not everybody drinks alcohol all the time, I do sometimes with a meal.
My last D1 flight did have a mattress pad which I appreciated. I thought the food and wine were good. The cabin stewards were friendly and helpful.
Did anyone else catch the clip from that couple with the Spaghetti & Meat Bugs prank!! 😂😂😂😂
That is a very pretty cabin. I always like the 1x2x1 configuration for business class.
Was in Delta One round trip CLT to Europe (10 hour flight) in 2017 and it was AMAZING. I’m 5ft and the seat was roomy and comfortable. Food was great, had best steak of my life over Greenland.
Delta business class is the best of all the US carriers!
Thanks for always sharing your honest reviews. Not surprised FA attitude and comments like that, I always try to fly Asian based carriers for better service
As a Delta SNOB (LOL) and 100% agree with you. I am US based so they are my go-to carrier in the US. For me I am 100% the guy who tells people to fly Delta and sometimes I get that look like oh you have money however I like you Dan are a points guy and play the system in the way they have designed it. I'm all over Delta with the cards and work to earn Platinum each year. I am so close again this year. Missed it last year but think I will get it done soon.
However, I am a Singapore SNOB when it comes to my international flights. San Fransico, Newark, and JFK are my choices to get me over to Singapore each year. Same flight on the way back. They have taken care of me and I love to work at redeeming points with Singapore. Nothing like the 19 hour flight!
Delta and Singapore are the only carries I have flown over the ocean.
I've been waiting for this one. I took delta Economy last week and it wasn't that bad
I've flown Delta One twice, once from Detroit to Honolulu and the second from Detroit to Kahului, Maui. Both were more than worth it for such long flights. Great food and service, comfortable seating/bed and privacy.
AA provided slippers on my last PHL-LIS trip, I too was surpised as I normally only find it in First or on the LAX-SYD flight.
I flew back and forth from Seattle to Asia aboard Delta One for 11 years. I loved it. Would not fly any other airline. Always had a pleasant staff.
Hi Dan,
I just saw your recent short about US carriers and subsidies. In my view, I agree that service in many US domestic flights often do not compare to many international air carriers offerings: Emerites, Swiss, Singapore etc. what I am hoping you might consider is to a “deep dive” into this subject. You are a journalist and these days more people get their news from TH-cam, Tik Tok, Instagram, etc. As such, you would do a great service to humanity by researching the wide array of facts and differences in service offered by the major international airlines.
There are many more unique reasons other than subsidies that affect the travel industry: labor pool, unions, routes, markets, etc.
Thank you for considering my idea and let me know if I could help you in anyway!
My flights are within the USA, and not coast to coast. Delta is my best option.
Domestic "first class" doesn't compare to international first class, or even many business class seats, but when you compare it to the other options ...
Flew Delta in this cabin between BOS-LHR on the 767-400 and the only thing that made it seem like it was an older plane was that it’s a bit nosier in the cabin than newer aircraft. The seat and product overall were great though. Definitely the best business class of all the American legacy carriers. Great Review 👍
How is everyone sleeping on JetBlue Mint Suites? They are so much better then the other US carries (Delta, United, American, etc)!
From what I’ve heard it has bad customer service, and lots of delays and lost luggage
Although I have moved to OneWorld carriers, but I found Delta to have really amazing cabin crew on Delta business class. They had a nice option to get them to serve all the food at once.
Love your work, Dan. Any chance you may create a matrix of all the elements for the airlines & classes?
I reckon a lot of people would like to know, so they can help to choose based on their priorities (seat, food, service, etc).
Great idea, Ben!
I flew delta one because I got upgraded from Shanghai to Detroit, the seat was amazing and the flight attendant was super nice. The food was surprisingly good but that was probably because the flight was catered by china southern
First delta one flight look very cool! Glad to see it wasn't as bad as you thought 😊
My favorite airlines crew is the crew of KLM
The waiting in the tunnel thing at Heathrow was bizarre. We were flying Virgin Upper Class but there’s apparently no such thing as priority boarding there. You just all cram into the tunnel, wait for ten minutes or so and then slowly cram into the tiny boarding room. It was not fantastic.
Good review. Yeah, high-quality service from American Airlines is hard to come by. The food in business class is okay, but it's usually bad in economy
I've flown delta one many times and virgin upper class on their A330/a350/787. Delta one takes the cake.
Love the Tswift merch Dan! How was the concert?
Amazing 🤩
I'm not a Delta fan, and don't fly them much, but that's mainly because I'm near a United hub (Dulles airport), which of course offers more nonstops than any other airline. I do like United Polaris, its a pretty good product.
I like that you spend more time showing us some of the airport than your older videos. Maybe its me but seems like more airport footage which is fun
I live in Atlanta, so Delta is by far the best bet for a huge number of daily flights. They are generally on-time with pleasant staff. It’s not perfect, but I’ll take it over some of the nightmares I’ve had on American.
Thanks Dan for your great review! I agree with your conclusion as well. I usually fly from JFK to LHR or CDG and always pick Virgin or AF over Delta: seat comfort, service and food are consistently better on these two airlines versus Delta. I can somewhat understand how some people get so excited about Delta since they were the first US airline to drastically revamp their product and experience 15 years ago. But others like United have now caught up and are doing even better, especially in terms of seat comfort and cabin consistency. That said if they can command higher fares with a rather average product and get away with their subpar Skymiles program, they're probably the smart ones! I'm just wondering for how long they can maintain that premium reputation in the US market. Time will tell...
The Delta One suites are great one of the only suites I could actually sleep in, thats including the emirates first suite. I think it's the sound dampening in the suite.
Check the type of plane before opting for even rather than odd. I have D1 tickets on an Airbus and the odd numbered seats are closer to the window. It really differs depending on the type of plane.
13:37 You complained about drink selection on board.
The Menu had :
Grey Goose Vodka
Dewar's Blended Scotch
Glenfarclas 12 Single Malt Scotch
Woodford Reserve Bourbon
Whistlepig Rye
Jack Daniel's Single Barrel Select
Plus to that they had a Brut Champagne, a Tawny Port and a Rose wine.
Now this selection on an American airline in Business Class seems above average.
I’m flying this aircraft type very soon with Delta from Edinburgh to Boston, really looking forward to it! If you’re ever in Scotland again, consider flying in/out of Edinburgh, as Delta, Virgin, United and JetBlue all serve Edinburgh!
Perfect Comments about Delta Airline.
7:01 So is getting to see one as I had the opportunity see the Boeing 767-400ER carrying the Emir of Bahrain at DXB, which, fun fact, is the only B764 that is not operated by Delta or United 😮
GUTTED this wasn’t a few days earlier i did this exact flight in deltaone on the 8th. Would have loved to bump into you on a flight
That's why I always choose any juice but Orange. Apple, is always consistent but as you said Orange Juice can be extremely hit and miss. Mostly it's a miss.
United has slippers on all Polaris flights, you just have to ask if it's not a Pacific route. They're always onboard though.
As tiny as the rooms are, the beds at the Sofitel are ever soooo comfy 😊
I love delta! Only got to fly them once on the 717, but it was my best regular flight to date.
If you fly any business or first class flight from the states or Heathrow the catering will be bad but if you do it from any other airport the food is good to great
Dan- I was just talking to my wife about the Delta cabins vs American and some others. THe Delta cabin even on an older 737 I flew this week was very well put together. The fit and finish. I could see new carpeting , the screens for customers in first and coach etc. Its a feeling I get on the majority of my Delta flights, domestic or international. I have not flown them much international in a long time. I do fly Virgin but only on the NEO flights in Upper Class. The old seats on the other VIrgin planes suck in Upper class. When Virgin got the 787 I could not believe they installed the old crummy Upper class seats on that plane.I got slippers on American going to Sydney First lass two weeks ago. Free WIFI is on all domestic flights also. I fin the speed to me ok overall. Delta free WIFI not American or United.
I am a fan of Pret also, although it’s sort of amusing when you’re eating your take away dessert then the dessert cart comes around.
DAN, Great video. Do you have any plans to fly Aer Lingus ????
I want to hear your thoughts on Air Canada. It’s the only airline i’ve flown, and I’ve had a good experience. I’m not sure if it’s just been me getting lucky and having genuinely good AC experiences, or if my standards are just that low that it makes Air Canada look good.
The soup would usually go in the middle of your appetizer tray. That’s why it looked like it was missing something
You HAVE to try Air India's new A350! The service and product is SO MUCH better, and They've just started international routes from Mumbai and Delhi to Dubai. They also fly quite a few domestic routes with the A350 as well!
I flew Delta Business Class to Brussels last year. Food was awesome. Service amazing.
I feel like a big part of the hype around delta is that their economy product is much better than the other us airlines. E.g. free WiFi.
You got lucky. I fly Delta all the time from London to Detroit. On that plane, we get the old Delta One offering and it is terrible. So old, uncomfortable and well past its sell by date. And my experience of the food has never been that good. The best part is the Virgin lounge.
Great Review. I just flew on the Delta A350 from Athens to Atlanta, unfortunately I was in Main Cabin since it was booked the day before and a full flight. We will be flying Virgin Atlantic Upper Class to London In October and flying back in Delta One from Rome on their A330 Neo.
I actually had the best sea bass on American Airlines MXP-JFK this past christmas. You never know how a US carrier will surprise you!
Personally, I was forced into being a Delta person, because I used to have a lot of miles with Aeroflot (but I’m locked out of them due to various factors including sanctions). I still think some of Aeroflots services are better (their modern services since they joined SkyTeam, they were kinda bad before that), but Delta ain’t bad at all compared to the cattle class feel of United Economy on some of their planes. Had an amazing flight with them from Austin to Haneda via Seattle and back.
I agree with the width of the laydown seats, they could be wider. The mattress pads will come eventually, look how long it takes for some things to get into motion. Delta is the first and only airline that gives their flight attendants boarding pay. United America are still fighting for this 1.5 years after Delta got this.
I don't understand why this happens, but once you have a preordered special meal and your original flight is canceled, your special meal doesn't follow your new itinerary. Is something wrong with the computer system, or is it, in your case, switching to another airline? I like how you describe the reality of your flying experience. You don't leave out what is good and what is bad. Delta is an excellent carrier in the US, usually with the most on-time flights and the fewest cancellations.
I was highly impressed with JetBlue and their international flight business class. I was even more impressed with their food options compared to the other American companies
I am curious if delta one suites experience will be different
The only thing better on United is the Polaris class seat. Service usually lacks. Try the Delta A350. I find Delta service consistently better.
I actually prefer Delta One seats farther away from the window. It's easier to leave your seat when the tray table is out. Plus, once you close the privacy door, it's like you're in your own private suite where nobody can see you.
the ending was so worth watching!
This was great! Also, just so you know it is the 767-400ER many people forget to say ER in the name and that is a fair mistake. The 767-400ER what’s not as popular as Boeing hoped it’d be mostly due to the 777-200ER coming out a couple months later, when this happened many potential 767-400ER customers swapped their orders to the 777-200ER slightly larger passenger capacity and was more economical less fuel burn with a better range. Customers that swapped their orders include British Airways 🇬🇧 Air France 🇫🇷 KLM 🇳🇱 Singapore Airlines 🇸🇬 and many others. Additionally, with the addition of the Boeing 787-10 and upcoming 787-10ER the 767-400ER really has no place at all anymore, the same could be said of the 777-200ER with the addition of the 777-8X…😢
I really enjoyed the video and I hope to fly Delta One someday, I have sat in the seat, but only on a behind-the-scenes tour with Delta at DTW Airport if you’re interested in checking out that video here is the link if so, leave me a comment if you enjoy!
th-cam.com/video/zVxxjkD9Fd4/w-d-xo.html
Thanks so much and cheers 🥂 Dan!
-Caleb’s Aviation
As someone observing from the other side of the world, it seems United is fast catching up with Delta’s hard product and their consistency too. If I were traveling in the states and had the choice, I’d feel most confident choosing Delta based on general consensus
It is easy to catch up on hard products. Everyone buys the same planes and has access to the same seat manufacturers.
My last flight was on Allegiant, it was bearable.
Claire and Peter?! The crossover we need!
As a brit, I was not expecting M&S ginger beer to be a staple beverage, but here we are
@NonstopDan Could you please do a BA A380 LAX-LHR economy flight? I really want to see what it’s like!
Hey @NonstopDan , I would really appreciate if you could do this!