My husband and I was scammed twice last year, totaling losses over $550k. It was a lengthy process involving federal intervention to get our money back. We need more people like Retrievebackteam taking a stand against these criminals. Much love and support from California.
It's chase people, who team up with the criminals, giving criminals customers' accounts information and refused to return their money. Thanks God, l already closed chase account.
@@AzizamjessI thought Chase was always quickest to deny a suspicious transaction forcing you to reply to a text verifying you were indeed the one making the transaction before they allow it to go through
Something similar happened to me January of last year. Someone requested an ACH transfer of $1200 from my checking account. I went to Chase and had it refunded and resolved. It happened again 2 weeks later from the same person; it got refunded again but I had to close my account. You're supposed to close your account even if it happens once!!
@@draco2xx it was a really old account that I've had since college. The account and routing numbers don't change. It was a charge from some corporate entity; The most likely thing that happened was that I lost track of an old check and someone submitted my account number and routing number from my check. Either way, I closed that account after the incident.
onestly, he's an amazing person. He uses his time, moves and basically his life into helping people who are less fortunate. using an excellent money recovery model as well in making profits, he really is still doing it out of his own heart. you really are a saint MYRETRIEVAL on the internet and a Wonderful Wonderful Person. Love from England. 💥💥💥💥
Your not supposed to close your account after an attempted fraud alert, your supposed to report the incident to the bank and confirm it's actual fraud, then they are supposed to put your account on alert status, automatically initiating higher security measures and actions, along with investigative procedures. I think Chase is being deceptive.
That's precisely what Chase should have done early on! I've been working with Cindy for several weeks. The story from Chase kept changing. They were trying to wear her down, so she would give up. I ran into Bill Spencer last night at Kroger and told him the story. He said let's do a story tomorrow and we did, lol.
It will happen again to new account. How did the criminals got into her account, how did chase transfer (through zelle) the criminals money from her acct without her authority ? Even when she contacted chase saying that she didn't send, chase continued to let it happen 3 more times ? Think about it. It's all chase. The people who work for chase helped the criminals. That's why chase refused to give her back her money. Best thing is get away from chase.
How, just how? I have 7 different traditional banks, including chase. I have zelle on all of them. I can only send $500 at a time up to 1,000 a day. On all of them, it's a $5,000 cap a week. How come scammers have such an easier time taking others' money than me withdrawing or sending my own 🤦🏽♂️
I don’t know office Zelle limits but this lady probably gave her information to a scammer. They didn’t access her account on their own. she gave it to them willingly. She was probably involved in the romance scammer.
It depends on the bank and/or your relationship with them. My max is 4k per day and like 25k a week. But my husband is only 1500 a day. Not sure how they factor your limits but everyone is different.
Burglar enters home through unlocked door and steals money. Homeowner changes locks. Happens again. And 4 more times the locks are changed each time. Homeowner continues to leave door unlocked. Blames the lock manufacturer.
Agreed and I would of least kept a couple hundred dollars in that account and moved the rest of it to another account or opened one at another bank right after the first time it happened.
@@teneshaedwards0918 Apparently she wanted her money to be stolen. Maybe she knows who took the money and now is scamming Chase. Doesn't add up to just leave your money available for Zelle robber.
I'm sure there's something this story or tbis lady is leaving out. Like after the first transfer there was prob a "call this number if this wasn't approved by you" type scam that she called and gave information to... And they probably sent her the confirmation code to authenticate (which she thought was chase trying to authenticate the account). That's the most common wire fraud scam.
pan•a•ce•a | pana'sea | noun a solution or remedy for all difficulties or diseases: the panacea for all corporate ills | the time-honored panacea, cod liver oil.
It's a common sense. If you got scammed and resolved with the bank. The next step is to close the account and open a new account because your account has been breached. People are too arrogant thinking everything will be fine after the first scam once the bank has resolved the issue.
Some people are just brain dead lol they don’t setup protection and have the easiest Password of all time. And then blame the bank for their stupidity.
Following things like this closely as a family member was scammed. It seems like Chase Bank is frequently reported as the financial institution in these issues.
Sounds like she never changed her password on her account she doesn't mention not once of ever changing her password on her bank account, or Zelle account so all they had to do was re-login back into the account sounds like she didn't have 2FA enabled either.
@@Mo4Honesty I begged Chase to lock my account. On the phone on the weekend and in the branch first thing Monday morning and begged them to lock my account. They told me it was locked. Money continued to be stolen during this time. I reported it as fraud within 30 minutes and was told my account was secured. They lied.
If it’s happening multiple times, sounds like either she’s using a compromised public wifi where they can see her entering her info, her device is compromised and she needs to wipe it to factor settings, or someone cloned her SIM card on her phone.
Two factor authentication is no guarantee. Almost all banks require it, and hackers and scammers are finding ways around that. Anyway, I've gotten scam calls that people are stealing my money with Zelle. I say that's fine with me and hang up. Why I say that is I don't use Zelle and never have signed up for Zelle. I live a 100% Zelle free lifestyle and am doing fine.
Actually two factor authentication is what will save you in the end. A lot of folks are uneducated on the topic of security and just fear what they don't know. Knowledge is key, don't be ignorant to the topic.
@@jamie6387 I'm not ignorant and have got my share of calls from people trying to trick me into providing an authentication code. I said it's no guarantee, not that is has no value.
Two sides to a story, as a consumer like this feels like chase as the evil person but I worked at the fraud dept at Chase and this person fell for a scam and provided information. There’s 2-4 levels of security before money is sent out Zelle. Please ask real questions instead of a quick story
Chase sucks ! I went inside the branch when I had an account with them, tried to withdraw all my money and close my account with them. I had all my account information and my driver license and my passport and showed all my verification and they said they wouldn't let me withdraw my money and close out my account. I called the police department and requested police assistance inside the bank to withdraw my money. They finally allowed me to withdraw all my money and I closed out my account, gave the bank manager and teller the middle finger and walked out with my police officer.
This makes absolutely no sence. If it started happening back in December anyone with a bit of common sence would canceled tbeir cards or bank accounts they have on file. Makes no sense
Why didnt she shut it down the first time??! You let them have that 8k bc you were careless and didn't put a stop to it. You should've been more aggressive when it came to protecting your money.
Bill Spencer is definitely the TOP Investigative Reporter at KPRC. All of his news spots are excellent! His energy, voice and skill make the spots incredibly engaging for the viewers!
She's not being transparent, she did something that she's not revealing. Most likely it's user error. Do not answer to calls or texts from numbers you don't recognize
I guarantee she has been calling the number from the text message instead of actually looking up the Chase corporation number. The reason they're probably saying she knew about these is because she most likely unknowingly gave the scammers her info thinking it was chase. Once you do that it's out of the banks hands and you're better off closing that account and open a new one. She obviously hasn't learned that since she is still using the account that's getting hacked.
This happened to me once with chace and they would not return the funds for weeks and after reaching out to our local news they returned. I quickly closed all my accounts.
I've been using Zelle for 3 years now and never had a problem. That lady should've closed her account and started a new account when she got her money back after the first theft. That's why they think she orchestrated the theft after 4 more transactions occurred.
how did the culprit snakes got her zelle info to finesse her like that, we need more info on this matter. is her own family member taking advantage of her without her knowing😮
Very interesting how many people on here seem to think they know this woman and judge her choices and actions when in fact you only know a tiny piece of the story and don’t know her or her character at all.
Whenever you get an email or text. Never use the number or email they give you. Always look up the number yourself before you call. Most times you will find it is a scam.
Very sad that years ago Navy Federal Credit Union was promoting this " service " . And even today they still have a connection to it . And they also promote Colonia Penn insurance . When I checked them out , they are a horrible company . Shows how unethical , immoral and corrupt they are . I am sure they get a kickback from how many members sign up .
No disrespect to the lady but if that was me I would transfer all my money to a new bank account and close whatever Zelle account she ever made or never made call customer support to possibly close the account. She could have done all this to prevent it but she wasn’t using her brain sadly…….
Well after they refuned you first time. You would trust that they would have done everything and changed password and such. Did she not even changed her password???? Chase didn’t tell her to??? What the heck.
My daughter got scammed out of 2000 right after she turned 18. A month before she started her first job. Was so sad the bank refused to help. I wish these services would just go away. Too easy for the scammers.
This is her fault as well. If you get hacked you let the bank know and file a police report, then you close your account and then open a new account. Change passwords and security questions and email. If you dont do any of this, then you are asking for trouble. Why are you going to keep the same account knowing your account is compromised? That's why they didnt give her money back. Super lazy.
Everyone in the comment section missed the scam. It wasn't zelle or chase. She called a random number that text her pretending to be chase. NEVER RESPOND or call a random text. She gave that person all her banking info when she called that number
I think she was involved in the scam from the beginning. She didn’t call the number until after the thousand dollars was removed. How did they get access to her account? She gave them the information. I am involved with a team of scam beaters and I too noticed that she said she called the number in the text. it actually sounds like she never contacted the bank. The thousand dollars she got that could have been sent from the scammer if she clicked on the link or called the number in the text.
Chase what a shame they ignored this and even blaming her! I have Chase and $500 was taken yesterday from my account from Disneyland TOKYO! Mind you I’ve never been to Tokyo.
Either she fell for a fishing attack or she is in on the fraud. Its a common thing in England, where they recruit people to claim their account was hacked.
It is possible that she was involved in a scam and doesn’t want to admit it. she’s trying to put all the blame on the bank. She is an adult and very capable of closing her account and opening a new one. She’s single and she may have gone to a dating site and giving a scammer all her information.
A) Go to bank in person. Do not call any phone number unless you are 100% certain it is the bank. If you call a scam center, you will wind up giving them more information. GO TO BANK IN PERSON. B) Good luck with the banks. Nationwide, no matter what the issue, banks will tell you good luck.
This happened to my daughter also with Chase a couple of years ago. Zelle payments too were being made to someone whom she did not know in 3 different payments in a span of a week. She was working and saving from her part-job. It was about a thousand dollars. For an 18 year old at the time, she had worked so hard to save that much. Chase said they would investigate. They then said they couldn’t trace the recipient. However, that the payment was authorized from her device so they cannot recover the money. She broke down and fell to her knees so hard when Chase told us there was nothing else they can do about it but close the investigation. We then proceeded to just close the account. Who knows how much more they would’ve tried to pull out. I’ve also heard of this happening to someone else who also banks with Chase. It sometimes makes me believe it’s an inside job.
One of the biggest issues, that people don't often realize, is that sometimes the scammers use a spoofing device. They will call you and the number will be the exact telephone number of your bank. They will pretend they are from the fraud department at your bank, and that there appears to be some fraudulent activity, etc... once you engage with them and give them your info, they will steal your $. The best thing is to immediately hang up and call your bank, yourself. Then you will have the real department and they can assist you. Always call the bank. Never engage if they're calling you. It will look completely legit, but it will be a scam. They can call you and make it, look like anyone in your contacts are calling i.e parents, children, friends, etc...
ASAP she needs to file a complaint with CFPB and a police report AND she needs to go into her institute and complete an affidavit then have that institution FAX the affidavit to their fraud department - specifically to the rep who handled her case and stated she orchestrated this, keeping both the affidavit submission and fax confirmation for her files AND she also needs to send a registered or certified mail letter - with the tracking number stated in the headline, to the CEO of her financial institution she (or anyone experiencing this or similar) should have recorded all verbal communications of her complaint with customer service and the fraud department - they record the calls and there is no reason the customer should not do the same for their own protection (this is not legal advise nor is it specific to this particular financial institution however, it is what I have done in the past and I was glad I did because in the future when the institution was sued on behalf of consumers, I had all of my documentation to support my claim)
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My husband and I was scammed twice last year, totaling losses over $550k. It was a lengthy process involving federal intervention to get our money back. We need more people like Retrievebackteam taking a stand against these criminals. Much love and support from California.
I got scammed out of my retirement money but I was new to it. thanks for sharing will definitely get in touch with them
Sorry about that, just don't understand how so many human beings can be so heartless to people like that
There is immense pain in losing a large amount of money but to garner courage to speak about it says a lot about the person’s great character.
That guy should not have access to any money ever again.
I would have gotten rid of Zelle and Chase after the first incident. Chase seems to always be letting their customers get ripped off.
Omg I have Chase and yesterday $500 was taken from my account from Disneyland Tokyo.
This happened to me too through Zelle with Chase!
That scam works for the bank. It should be no surprise that banks act this way
It's chase people, who team up with the criminals, giving criminals customers' accounts information and refused to return their money.
Thanks God, l already closed chase account.
@@AzizamjessI thought Chase was always quickest to deny a suspicious transaction forcing you to reply to a text verifying you were indeed the one making the transaction before they allow it to go through
I would've gotten rid of zelle after the first scam
Facts
It's often a "feature" included with a bank account.
Although there is a Zelle app, most banking institutions already have Zelle included in their banking website platform.
How?
@@r.a.3389 Close the account at the bank or remove the app / function
People, do not call the number they give you. Go to the branch or call the number on the back of your card.
Exactly!
I think she called the scam number too
That part 💯💯
I wonder if she changed her password after the first instance
I'm still not calling the number on the back of my card I am going inperson
Common sense. ,"CLOSE THE ACCOUNT"
too late now, she's trying to get the money back so proably can't close it
This is fishy. She smells fishy to just leave her money available to be stolen.
😂she is guilty. Chase is right
After the first stealing and get my money back . I will close my account or move the rest of my money somewhere else already real fast.
It’s always Chase Bank…🤔
@@solskengroupllp2758chase is the best
got rid of it when they delayed my government check for two weeks
quit mooching@@Zeyek1
and Bank of America, both take turns
@@jazziez6467 Throw in Wells Fargo and you've got the trifecta of sucky horrible banks.
Something similar happened to me January of last year. Someone requested an ACH transfer of $1200 from my checking account. I went to Chase and had it refunded and resolved. It happened again 2 weeks later from the same person; it got refunded again but I had to close my account. You're supposed to close your account even if it happens once!!
who are you giving out your info to, does your family members know your bank info
@@draco2xx it was a really old account that I've had since college. The account and routing numbers don't change. It was a charge from some corporate entity; The most likely thing that happened was that I lost track of an old check and someone submitted my account number and routing number from my check. Either way, I closed that account after the incident.
onestly, he's an amazing person. He uses his
time, moves and basically his life into helping people who are less fortunate. using an excellent money recovery model as well in making profits, he really is still doing it out of his own heart. you really are a saint MYRETRIEVAL on the internet and a Wonderful Wonderful Person. Love from England.
💥💥💥💥
Probably a bank teller inside job
Your not supposed to close your account after an attempted fraud alert, your supposed to report the incident to the bank and confirm it's actual fraud, then they are supposed to put your account on alert status, automatically initiating higher security measures and actions, along with investigative procedures. I think Chase is being deceptive.
As soon as it happens once, you should close your account - after the bank gives you your money.
STOP TELLING ME HOW TO LIVE MY LIFE.
Why not just close the account then open a new one?
That's precisely what Chase should have done early on! I've been working with Cindy for several weeks. The story from Chase kept changing. They were trying to wear her down, so she would give up. I ran into Bill Spencer last night at Kroger and told him the story. He said let's do a story tomorrow and we did, lol.
Have you ever of thought of having your own program on how to protect yourself? I would watch it @@COLMANRYAN62
Nothing new, problem is people banking with Chase - live and learn. This story isn't anything out of the ordinary@@COLMANRYAN62
That would make too much sense…
It will happen again to new account.
How did the criminals got into her account, how did chase transfer (through zelle) the criminals money from her acct without her authority ? Even when she contacted chase saying that she didn't send, chase continued to let it happen 3 more times ?
Think about it. It's all chase. The people who work for chase helped the criminals. That's why chase refused to give her back her money.
Best thing is get away from chase.
How, just how? I have 7 different traditional banks, including chase. I have zelle on all of them. I can only send $500 at a time up to 1,000 a day. On all of them, it's a $5,000 cap a week. How come scammers have such an easier time taking others' money than me withdrawing or sending my own 🤦🏽♂️
I don’t know office Zelle limits but this lady probably gave her information to a scammer. They didn’t access her account on their own. she gave it to them willingly. She was probably involved in the romance scammer.
No, haven’t you thought she is the scammer instead? Things don’t make sense here. Why Lee this persist when she has been burned twice
It depends on the bank and/or your relationship with them. My max is 4k per day and like 25k a week. But my husband is only 1500 a day. Not sure how they factor your limits but everyone is different.
Exactly
Burglar enters home through unlocked door and steals money. Homeowner changes locks. Happens again. And 4 more times the locks are changed each time. Homeowner continues to leave door unlocked. Blames the lock manufacturer.
🤣🤦🏽♀️🤷🏽♀️👍🏽
Poor lady😕 that’s so disgusting of the scammer & disheartening of chase 😒
Ohh well single the American tax payer has lost way more to single mothers especially these migrant single moms
Big Thanks to Bill Spencer and KPRC for jumping on this story and hopefully Cindy will get her stolen funds covered by Chase Bank!
how much of a suck up do you have to be to comment something like this?
I guess you did not get enough attention as a child, LOL.@@austinportman3622
@@austinportman3622 😂😂😂😂
@@austinportman3622 😂😂😂😂😂😂
@@austinportman3622why you gotta be so damn rude and disrespectful? 🤨
At what point does common sense tell you to remove your money from the account?
Also close the account and change banks
Agreed and I would of least kept a couple hundred dollars in that account and moved the rest of it to another account or opened one at another bank right after the first time it happened.
@@teneshaedwards0918
Apparently she wanted her money to be stolen. Maybe she knows who took the money and now is scamming Chase.
Doesn't add up to just leave your money available for Zelle robber.
That's what I was thinking
Or unregister your emails/phone number from Zelle and you won’t have it! Something fishy!
After the first instance she should have gotten rid of zelle and immediately changed her account number. Problem solved.
I'm sure there's something this story or tbis lady is leaving out. Like after the first transfer there was prob a "call this number if this wasn't approved by you" type scam that she called and gave information to... And they probably sent her the confirmation code to authenticate (which she thought was chase trying to authenticate the account).
That's the most common wire fraud scam.
Yeah, she didn't seem to be the brightest of bulbs
Yes she simply fell for the scam. Never reply to an unsolicited request.
Any random numbers that text me talm bout problem with your account get deleted faster than nascars going around a track 😂😂😂
Except those notifications were real. She shouldve closed her account after the first scam waa resolved.
Then she should have closed her account and gone to a different bank
2 factor authentication does NOTHING if the scammer has hijacked your phone... I would think an "expert" would be aware its not a panacea of safety
pan•a•ce•a | pana'sea |
noun
a solution or remedy for all difficulties or diseases: the panacea for all corporate ills | the time-honored panacea, cod liver oil.
It's better than not having it
Well duh. 2:35 they clearly mentioned this is about cyber type crimes, not a strong arm robbery or losing your phone.
@@nolaguy1408 lol... not talking about physically stealing phone. They can hijack your number by having a new sim card installed
Number 1 way to protect your account......don't use your phone to do any financial transactions
Okay boomer
@@prismagraphy yes my daddy faught in ww2, what of it
@@prismagraphy That would be boomer with his money intact. 😄
Always call the number on their official website. Never call the one they give you.
Used to be Wells Fargo that was bad. Now it is CHASE!!
Wells Fargo is still bad
Facts 😢I don't have any bank😅
@@MISSLOVELY_REEget your life together Miss
@@CeeWorld69 I don't need a bank shawty I use cash money 🤑🤣
@@MISSLOVELY_REE once again, get your life together Miss, you sound like you’re 12 smdh
I DONT use Zelle and i definitely DONT use Chase Bank.
nah, it's just Chase. My bank requires second authentication before sending out money.
It’s chase.
Often times, the.folk working there are the culprits.
Neither do I
Why did ppl need to know she was single or a mom? Would she not have been scammed had she been married or childless?
Good point. Intended to make her seem more vulnerable perhaps
Sure someone will set up a GoFundMe...the lady isn't to bright to let that happen to her numerous times.
It garners more sympathy when they mention that. It's a poor thing situation
She's just a DAWG,lol.
Because the population ofnsingle mothers continue to grow, more audience.
It's a common sense. If you got scammed and resolved with the bank. The next step is to close the account and open a new account because your account has been breached. People are too arrogant thinking everything will be fine after the first scam once the bank has resolved the issue.
It’s really the banks fault. Going into the business of holdings people money is serious. So you need to make sure their funds are secured
Should have closed her Zelle account after the first transaction! And set up 2FA for ALL YOUR ACCOUNTS!
Some people are just brain dead lol they don’t setup protection and have the easiest Password of all time. And then blame the bank for their stupidity.
They’d be so disappointed if they tried to get money out of my acct 😂
Mines to i have only 50 cents in mines hek maybe they would make a mistake and send me cash
Me too. I'm overdraft central lol😂
LMAO right! I think the hackers must go after people who have money in their accounts
@@Nadia-bf7kn i been on unemployment so long i made unemployee of the month
Well that’s the thing, they wouldn’t even try once they saw your account, so no disappointment needed lol
Following things like this closely as a family member was scammed. It seems like Chase Bank is frequently reported as the financial institution in these issues.
Exactly! It's probably an inside job by Chase employees.
I cant believe people are still getting scammed in zelle
What is the deal with chase….? Seems like every scam, chase bank is always involved…..I would never EVER bank with chase
Sounds like she never changed her password on her account she doesn't mention not once of ever changing her password on her bank account, or Zelle account so all they had to do was re-login back into the account sounds like she didn't have 2FA enabled either.
Changed my password twice. Also have 2 factor authorization
@@cindylittle8455and?
@@Mo4Honesty I begged Chase to lock my account. On the phone on the weekend and in the branch first thing Monday morning and begged them to lock my account. They told me it was locked. Money continued to be stolen during this time. I reported it as fraud within 30 minutes and was told my account was secured. They lied.
If it’s happening multiple times, sounds like either she’s using a compromised public wifi where they can see her entering her info, her device is compromised and she needs to wipe it to factor settings, or someone cloned her SIM card on her phone.
Two factor authentication is no guarantee. Almost all banks require it, and hackers and scammers are finding ways around that. Anyway, I've gotten scam calls that people are stealing my money with Zelle. I say that's fine with me and hang up. Why I say that is I don't use Zelle and never have signed up for Zelle. I live a 100% Zelle free lifestyle and am doing fine.
Actually two factor authentication is what will save you in the end. A lot of folks are uneducated on the topic of security and just fear what they don't know. Knowledge is key, don't be ignorant to the topic.
@@jamie6387 I'm not ignorant and have got my share of calls from people trying to trick me into providing an authentication code. I said it's no guarantee, not that is has no value.
🤣🤣🤣🤣 I was going to say “you’re funny and thanks for the laughs. “But then I see your TH-cam name. And understood this is you all day. 🤣🤣🤣🤣
😝 so you’re trying to tell me you didn’t have the common sense of closing that account and reopening a new one🎉
I would have closed the account and with Drew my money. Seems fishy to just leave the money in the account for the robbers.
@@wwtjoygbths3993 I bet that’s exactly what Chase thought 😂
Everyone just needs to delete Zelle.
Not their fault. She got ATM swapped
Chase will always close my account if they think fraud is involved and open a new account for me.
Two sides to a story, as a consumer like this feels like chase as the evil person but I worked at the fraud dept at Chase and this person fell for a scam and provided information. There’s 2-4 levels of security before money is sent out Zelle. Please ask real questions instead of a quick story
Chase sucks !
I went inside the branch when I had an account with them, tried to withdraw all my money and close my account with them.
I had all my account information and my driver license and my passport and showed all my verification and they said they wouldn't let me withdraw my money and close out my account.
I called the police department and requested police assistance inside the bank to withdraw my money.
They finally allowed me to withdraw all my money and I closed out my account, gave the bank manager and teller the middle finger and walked out with my police officer.
That’s what happens when you try to stop using cash
You can’t trust big banks anymore
She didn’t think to close that account? Duh?
This makes absolutely no sence. If it started happening back in December anyone with a bit of common sence would canceled tbeir cards or bank accounts they have on file. Makes no sense
Why didnt she shut it down the first time??! You let them have that 8k bc you were careless and didn't put a stop to it. You should've been more aggressive when it came to protecting your money.
Bill Spencer is definitely the TOP Investigative Reporter at KPRC. All of his news spots are excellent! His energy, voice and skill make the spots incredibly engaging for the viewers!
Delete the app and close your account/unlinked the account.
Some banks have implemented Zelle into their own banking app. This may be the case in this situation as well.
That is why I do not use the banking app either. I just use mobile browser.
@@reginayfavors
Me too.
What is deleting the app going to do? The account is still open.
You let him hit it raw ..you didn’t have second thoughts ..now you’re a single mom …now you’re a single mom !!!
I'm dead ☠️
@@jaycahuenga6416 🤣🤣
Last person I saw on the news fell for the same scam and lost $46k
Something fishy about this because the first time they took $1000 any regular Joe would’ve canceled the account and started all over again 🤷♂️
This happened to me after my first transaction with another cash app....never used one again.
She must have given her password to someone
Or got leaked after a hack
Yeah, something doesn’t sound right
If she called back the number in the first text, she probably gave them some critical information
She's not being transparent, she did something that she's not revealing. Most likely it's user error. Do not answer to calls or texts from numbers you don't recognize
get rid of zelle, period.
I guarantee she has been calling the number from the text message instead of actually looking up the Chase corporation number. The reason they're probably saying she knew about these is because she most likely unknowingly gave the scammers her info thinking it was chase. Once you do that it's out of the banks hands and you're better off closing that account and open a new one. She obviously hasn't learned that since she is still using the account that's getting hacked.
This happened to me once with chace and they would not return the funds for weeks and after reaching out to our local news they returned. I quickly closed all my accounts.
I would’ve taken my money out and closed the account after the first one. Ain’t no way smh
I've been using Zelle for 3 years now and never had a problem.
That lady should've closed her account and started a new account when she got her money back after the first theft.
That's why they think she orchestrated the theft after 4 more transactions occurred.
Zelle cannot send more than 500 once, and there’s a limit for a week. I don’t know how it could happen.
Depending on the bank you are using, Capital One lets me send $2500 daily through Zelle while my Discover checking account only lets me $1000 daily.
If I were her I would’ve closed the account after the second one
how did the culprit snakes got her zelle info to finesse her like that, we need more info on this matter. is her own family member taking advantage of her without her knowing😮
Very interesting how many people on here seem to think they know this woman and judge her choices and actions when in fact you only know a tiny piece of the story and don’t know her or her character at all.
It’s the Internet. Everybody judges 🤷♀️
So, she kept her money in the account?
Whenever you get an email or text. Never use the number or email they give you. Always look up the number yourself before you call. Most times you will find it is a scam.
Very sad that years ago Navy Federal Credit Union was promoting this " service " . And even today they still have a connection to it . And they also promote Colonia Penn insurance . When I checked them out , they are a horrible company . Shows how unethical , immoral and corrupt they are . I am sure they get a kickback from how many members sign up .
Why didn’t the bank Insist to the customer to change her passwords? The bank probably thought she had someone she knows doing this.
No disrespect to the lady but if that was me I would transfer all my money to a new bank account and close whatever Zelle account she ever made or never made call customer support to possibly close the account. She could have done all this to prevent it but she wasn’t using her brain sadly…….
I always put myself in their shoes to see what would I do. In this case, I would have closed the account the first time.
I've watched Bill Spencer for years, he's truly awesome. He is high energy, really digs, gets results and is very committed to victims!
Zelle sends a confirmation code to you before completing the transfer 🤔
I don’t understand why she didn’t close Zelle and change bank account number.
Well after they refuned you first time. You would trust that they would have done everything and changed password and such. Did she not even changed her password???? Chase didn’t tell her to??? What the heck.
You can’t rely and blame the bank. If you got lucky the first time it happened, why leave the money and account open.
Send certified letter to chase ceo
She should have closed the account. Chase already gave her the first money back. That's on her
The OLD addage applies: A fool and HER money are soon parted. After I got my first $1,000 back, the account would have been closed. Simple
Imagine how many others have gone through this.
She stole that money. No way someone can just have access to your Zelle. You get email and text msg 😂
My daughter got scammed out of 2000 right after she turned 18. A month before she started her first job. Was so sad the bank refused to help. I wish these services would just go away. Too easy for the scammers.
I don't understand why you wouldn't get rid of zel or that account if it's been hacked.
Now you know why the bank is named Chase ! 😂😂
I would like more details on how they were able to do that and who did it
This is her fault as well. If you get hacked you let the bank know and file a police report, then you close your account and then open a new account. Change passwords and security questions and email. If you dont do any of this, then you are asking for trouble. Why are you going to keep the same account knowing your account is compromised? That's why they didnt give her money back. Super lazy.
PRO TIP - don’t use any of these electronic money transfer services. ✅
Dont bank with Chase then.
Everyone in the comment section missed the scam. It wasn't zelle or chase. She called a random number that text her pretending to be chase. NEVER RESPOND or call a random text. She gave that person all her banking info when she called that number
I think she was involved in the scam from the beginning. She didn’t call the number until after the thousand dollars was removed. How did they get access to her account? She gave them the information.
I am involved with a team of scam beaters and I too noticed that she said she called the number in the text. it actually sounds like she never contacted the bank. The thousand dollars she got that could have been sent from the scammer if she clicked on the link or called the number in the text.
Chase what a shame they ignored this and even blaming her! I have Chase and $500 was taken yesterday from my account from Disneyland TOKYO! Mind you I’ve never been to Tokyo.
Are you sure...
Cindy did it cuz how do you hack a Zelle account without the username and password?
The first thing walk into Chase Bank close the account, if they do that the first time what is stopping them again
Either she fell for a fishing attack or she is in on the fraud.
Its a common thing in England, where they recruit people to claim their account was hacked.
For the first time I feel better about not having more than 100 dollars in my account.
She gave out that info to the scammers somehow
It is possible that she was involved in a scam and doesn’t want to admit it. she’s trying to put all the blame on the bank. She is an adult and very capable of closing her account and opening a new one.
She’s single and she may have gone to a dating site and giving a scammer all her information.
@@mildredpierce4506 Good point. Could have fallen for a pig butchering scam and then ran to chase to try to get her money back
A) Go to bank in person. Do not call any phone number unless you are 100% certain it is the bank. If you call a scam center, you will wind up giving them more information. GO TO BANK IN PERSON. B) Good luck with the banks. Nationwide, no matter what the issue, banks will tell you good luck.
How many Zelle fraudulent transactions is enough before the light goes off that you need to close down Zelle with the quickness!!!
Why not close the account after the 1st instance?
This happened to my daughter also with Chase a couple of years ago. Zelle payments too were being made to someone whom she did not know in 3 different payments in a span of a week. She was working and saving from her part-job. It was about a thousand dollars. For an 18 year old at the time, she had worked so hard to save that much. Chase said they would investigate. They then said they couldn’t trace the recipient. However, that the payment was authorized from her device so they cannot recover the money. She broke down and fell to her knees so hard when Chase told us there was nothing else they can do about it but close the investigation. We then proceeded to just close the account. Who knows how much more they would’ve tried to pull out. I’ve also heard of this happening to someone else who also banks with Chase. It sometimes makes me believe it’s an inside job.
Sounds like an inside job. Probably the husband lol😂
One of the biggest issues, that people don't often realize, is that sometimes the scammers use a spoofing device. They will call you and the number will be the exact telephone number of your bank. They will pretend they are from the fraud department at your bank, and that there appears to be some fraudulent activity, etc... once you engage with them and give them your info, they will steal your $. The best thing is to immediately hang up and call your bank, yourself. Then you will have the real department and they can assist you. Always call the bank. Never engage if they're calling you. It will look completely legit, but it will be a scam. They can call you and make it, look like anyone in your contacts are calling i.e parents, children, friends, etc...
Did it not occur to her to take her money out?
Why didn’t she close Zelle after the 1st incident?
ASAP she needs to file a complaint with CFPB and a police report
AND
she needs to go into her institute and complete an affidavit then have that institution FAX the affidavit to their fraud department - specifically to the rep who handled her case and stated she orchestrated this, keeping both the affidavit submission and fax confirmation for her files
AND
she also needs to send a registered or certified mail letter - with the tracking number stated in the headline, to the CEO of her financial institution
she (or anyone experiencing this or similar) should have recorded all verbal communications of her complaint with customer service and the fraud department - they record the calls and there is no reason the customer should not do the same for their own protection
(this is not legal advise nor is it specific to this particular financial institution however, it is what I have done in the past and I was glad I did because in the future when the institution was sued on behalf of consumers, I had all of my documentation to support my claim)
What was her password? Bet it was password.
12345678
ABC123
@@jaycahuenga6416 or 0000
All that child support. How will she get her nails done now?