ALWAYS tell them you will call them back at the bank main number. If they are scammers they will attempt to keep you from doing that or try to give YOU a number to call back to. You will then know that this is 100% a scam. I'm so sorry that people are losing their savings this way. These are hard times and no one deserves to have their hard-earned money stolen from them.
Never talk to anyone who calls you and starts asking for privileged information (social, DoB, account number, etc.). Get their name and phone extension and call back to the known phone number on your bank statement, debit card, or credit card. CallerID is worthless.
Yes caller ID is useless now. I get phone calls all the time that caller ID shows numbers within my state but I know those numbers are spoofed. I NEVER answer my phone.
Never talk to anyone who calls you? That's a bit extreme. Or you can just, I don't know, use common sense. If you notice, people who have it don't fall for this type of non-sense.
@@DavidKen878 common sense isn't common, apparently. Further, these schemes purposely incite panic to get people to bypass what sense they had. Just don't answer, they can leave a voicemail, and you can call back to the known number and not the one they may leave.
It's hard to imagine anyone would fall for this scam. The bank calls you that YOU need to stop the transaction by sending money to yourself??? Why can't the bank just freeze the account to stop the transaction???
Exactly...banks freeze accounts all the time....if they notice transactions in foreign places or for very large amounts...and here's the best part, they never call the account owner to say they are freezing your account 😀..because anyone can answer a call so they want you to call them 1st so they can verify the transactions with the account owner before removing the block..unfortunately these scammers are relying on people being caught off guard and not thinking rationally, hence the high pressure tactics...to prevent this .Just STOP...take a moment and hang up..wait 10 to 15 seconds to make sure the call has truly disconnected and call your bank directly....
Because people are stupid. "Absolutely convinced" someone is stealing your bank money, you must act quick.....your absolutely convinced mechanism is broken.
I received a call that someone in England was attempting to use my Mastercard credit card. The person canceled my account and sent me a new card. Never did they ask for personal info or tell me to send them anything. We can always call these institutions directly if we're unsure. People need to pause and think does this seem right.
I recently had something similar happen. There were several red flags: 1) They texted later at night. ( The bank would never text at night when they were closed) 2) The name of my Bank was hyphenated in a strange way. 3) They directed me to a page where I signed in, which I did-as a good little robot. However, my brain woke up when they asked for my card numbers. I immediately stopped, and left the site. I am many miles from a branch- but the next day went to a Branch and showed them the text. She confirmed it was a scammer- rolled her eyes and yawned. She told me I should immediately change my password and be thankful I didn’t provide the card numbers. Please do not shame anyone who has fallen for this. You can educate without shaming. Caught in an off balance moment, any of us can be deceived. The wolves prowl about waiting for prey to be weak. Supporting others is a way to protect them- be a sounding board or sharing helpful information in a kind way, not shaming, which is isolating. Thank-you for covering the story- there are people who lost money for their rent, their bills and food. It is not funny, it called evil.
The irony of it all is if there really WAS money taken from someone's account without authorization, the bank is OBLIGATED to replace it. But since scammers have figured out a way for people to authorize the scam banks can take a hands off approach. I always wonder why not IMMEDIATELY go into your account and verify whether money is being attempted to be removed. I feel bad for these folks but let it be a lesson learned.
the bank is NEVER obligated to replace the money, especially since the fraud happened through a third party app. zelle and it’s partners make it clear that they can’t be held responsible for any fraud that happens through zelle
@@misseselise3864 Seems like you didn't understand my statement. If there is real fraud the bank IS obligated to put the money back. I clearly stated why this wouldn't be deemed as fraudulent by the bank.
That was my very first thought. Like why wouldn't you verify on a app or their website? Also why would you then send money through the same app that the scamers are saying the scamers are taking the money through. These people just seem dumb.
@@n3rdst0rm DON'T FOOL YOURSELF FOOL YOU COULD BE NEXT TOO BE SCAMMED BY BANK OF AMERICA ZELLE OR ANYONE ELSE.... YOU ARE JUST AS DUMB AS DUMBO TRUMPO JIM CROW'S MOLESTED SON
No bank is EVER going to tell a customer to send money through app, text or anything else. If someone attempts to withdraw money from a bank account fraudulently the bank will stop it immediately, put a hold on the account and contact the customer. The bank takes action because it does not want to refund the money IT allowed to be stolen.
Very good observation.. In the same in kind.....are you ALSO aware that no governor....or presodent can create a law.....or get you to wear a mask....or get a jab?? So..you are up in the up with these fake scam telemarketers..good job... .....but are you so up in the up with a government who tries to bribe you to take a jab and wear masks as well?
@@ritavargas3405 That is such a really well thought out...intellegent rebuttal. You seem angry or upset.. Not sure if you realize....but you are on a social media platform where comments are shared between users. As such ....your command of ""Shut up".. .is out of place. ... Can you come up with anything more clever than your eloquent comment?
@@alexandertorro please stop spreading your idea of what’s right and wrong, you’re a nobody with no cred on a social media platform spreading propaganda wrapped in some kind of weird selfish patriotism, so yeah just 🛑
Had someone try a Zelle scam two years ago on an item I had for sale on Craigslist. I knew exactly what they would do. Allegedly transfer "too much money" then ask that I refund them the overage through Zelle. I just told them cash only. Local pickup only. No Zelle. No cashier's checks. Oh, and I'm 73 years old...you, know one of those "older people" that are so easy to take advantage of...
You tell ‘em Buckhorn. I noticed that the people in the story were not boomers but younger generations. While I agree that elderly should be protected because there are cases of illness, dementia, abuse- I wish they’d stop talking as if we’re all brain dead after 50. I don’t diss the younger generations as a group because anyone at any age can be duped if the right tools are used- they just don’t all disclose it. I used to work in a field that involved protecting people from fraud and it’s surprising how sophisticated scams can be. None of us is infallible.
It does warn you that once you send the money you can not get it back. If you really think this is happening, hang up and call the bank directly. This is so sad
I was nearly caught this way in Ireland. At the time I did not know people could make it look like calls etc were from my bank. I kept questioning and guy also said look at your phone I’d . But it was his attitude,he said ‘Well if you don’t want our help ‘ that made me suspicious so I hung up and rung fraud squad.
Right no one from a financial institute will say well check the caller ID if you don't believe me they'll say OK if you are leery then you can always give us a call back using the number on the back of your card something like that
When are they going to learn you ask? .... I could say the same thing about you.... Let me ask you did you get the jab? Did you get the booster?? I mean when are (YOU)....going to learn?
@@BL3SSed-Bliss Not necessarily. Banks will call to verify transactions. But a very easy way to tell legit bank employees from fake ones is to tell them you will call them back. Bank employees are cool with this, scammers are not.
They do whatever the scammer instructs them to do without questioning it, but when they're scammed out of their money they know to call the real phone number to the bank! Think people!
The lady said that she did question it, they tried to get me a few days ago with a different bank. They call from the real bank number and actually sounds legit. He asked for my social which is what really made me end the call
@@claytonbill The victims fell for Sp00f. Scammers are preying on peoples lack of technical awareness. Not realizing how Caller ID is Sp00fed and thinking it legit led to their demise. I agree they should have hung up and direct dialed their bank. It’s a clever scam that will continue until either people realize to never alter your Zelle Phone info (receiving party) or Zelle Builds in some notification anti-fraud protection. One would think that as much $$ Big Banks Charge for “Service Fees” which are automated they would build in some anti-fraud intermediary protection for their customers. After all Granny can’t be expected to learn this stuff and a Bank charging to hold your money should be doing more to earn their reputation of “Safe in the Bank” idea.
@claytonbill I'm not going to respond back to everything, but the number that I received came from my bank. She said it was from her bank so I'm going to assume that she had the same call. It's really simple to make my number look like your mom is calling if I have her phone number, so they're using the same type of program.
I Armstrong. Ok, I was one of those ignorant people. The number on the back of my Wells Fargo card is the number they used to call me. I’m fortunate they only got half of what they intended because I started questioning. Hindsight, I should have been more cautious; Nevertheless, it sure doesn’t feel good to be called ignorant and other names by some.
Imagine for a moment if we pursued these scammers with the same vigor used to pursue people for smoking the wrong plant or failing to pay some ridiculously huge fine for a microscopic offense...
Most of these scammers are in places like Africa, Jamaica, and India 🤷🏼♀️ The local authorities would have to comply with American authorities (and guess what? These scammers are bringing money into their economies... so you think their govs really want to clean up all the scammers??? I don’t think so 🤣) .. also from time to time American authorities get cooperation but it’s fairly rare and it’s not like they are scooping up everyone 🤷🏼♀️ They did a report on scammers and they have no regrets- they interviewed some of them- one of the scammers had caused some guy to kill himself over losing everything to her- she didn’t care... also many ppl in other countries still have the false idea that ALL Americans are Uber wealthy and live in mansions, drive lambos, etc so they think the thousands of dollars they get from them via scams is nothing to them 🤷🏼♀️ They justify it to themselves.. like a scammer they interviewed said they worked at a resort where Americans pay more per night than they make in a day so they felt it was “fair” they scammed Americans over the phone and they made a lot more scamming 🤷🏼♀️ It’s not right but when it’s easier and faster to make money scamming these ppl will do it, just like ppl who become drug mules bc they can make thousands in a couple days vs working a legit job
I work in the fraud dept for a large bank, neither of these two. I see this several times a week. I understand the frustration of those scammed. It is the same for us. It isn't that we won't do anything about it, we can't. Zelle is an instant payment processor. Once the money is in the recipients hands, it's gone. They are asking the bank to refund their money, that the bank has no way of getting back. Not going to happen. Never reply to any text message, voice mail or email from anyone concerning a financial transaction that states suspected fraud as the reason for the contact. Call the number on the back of your debit card, your bank statement, or google the number to the bank fraud dept.
Scammers never use the POST OFFICE to send alerts and need to fix something or pay something. They use simple letters in the mail. Scammers They only USE electronic means. Zelle is really wire transfer. And you don’t get it back unless bank gives you money.
Scammers and thieves are getting smarter (if one can even call them that) and cleverer by the hour, and know that pretty much everyone is reliant on technology to be honest and never cheat them. It isn't the technology's fault, of course, but I hope you understand what I'm saying.
I think nobody is getting smarter or dumber, it just technology allows sometimes to simplify the process of scamming, before it gets fixed and it becomes harder, rinse and repeat. Maybe scammers are more efficient to find something that makes the process easier for them.
Don't mess with Zelle. Period. What kind of a service like that offers no fraud protection? And, of course, don't mess with BOA or Wells Fargo (the same outfit with employees collecting commissions by opening extra accounts in customers names just a few years back).
I like Zelle. I wanted to get out of Wells Fargo, but one of my credit card accounts is with them and my score is currently in the high 800s. So far haven't had any bad services from WF since I first opened account back in 2013.
@@PanameraTurboSEHybrid Yeah. Like many things, they work a majority of the time, so most people are 🆒 with it. Normally only a small percentage of people ever complain about any given service. However, the small minority of people that have gotten scammed in this case have really been affected by thousands of dollars.. The fact that a conglomerate of 🏦s own this outfit and that they have a policy of refusing to assist or share any responsibility whenever their platform is used for scams is generally distasteful, shameful, and disgraceful. I am fortunately not one of the said victims. However, out of principle, I will keep my drops out of their ocean. Congratulations on your success with the high credit score.
I'm sad that the news has to keep doing stories like this. While i can understand elderly people getting scammed because they are elderly, but some of these other "young" folks, not so much.
It might sound cruel and unsympathetic, but you are right… That is why, since I just don’t have the time or interest to keep myself up to date w/ these scams, I have opted for Chase’s Private Client program, so I have an assigned personal banker that will call me immediately should anything sketchy happens to my account!
Well, the lady at 2:30 actually did some due diligence. Apparently they spoofed the actual Wells Fargo bank number. That’s crazy. I didn’t know they had that capability.
@@markkiser5120 Way worse, at least the drug dealers are offering something in exchange, these guys just take from others. Literally 0 effort on their part.
I'm so sorry this happened to them, scammers are truly the scum of the earth and deserve to be under a prison cell. I was sitting here trying to think whether I would have fallen for it, and I have to say had I received a text message like they did, followed up with a call with instructions to reverse the transaction using the same app I would not. The reason being is I know the bank is capable of putting a stop payment immediately on anything on their end and I would have insisted they do so. It would not have made sense to me to follow instructions using the app that the bank has no control over (but that is just how I think). Usually the bank calls me directly on occasion asking me to confirm transactions (yes/no questions) to ensure it was me that made them. Otherwise, any text, email I ignore assuming it is fraudulent. If they really need to get a hold of me, they can send me a letter or call me to come into the branch.
my grandma falls for this stuff all the time, already had her home title stolen, multiple directv/dish accounts in her name, credit cards in her name, it's sad and we can't constantly monitor her so she lost all her money
@@jb6712 had some call years ago claiming I owed a store money from a credit card gone bad. Claimed to be the store calling, said I owed them the nice round number of $10,000 . Not sure my card even had that high of a limit. So I asked what did I buy there? Asked what my credit card number was, when was this purchase . I recognized the store name as one I'd been to, but expensive stuff not sure I ever bought anything. Kept asking questions till they hung up on me
I got scammed out of a bunch of money from someone posing as a landlord last year, and It was devastating. Now, I watch Kitboga and Jim Browning for daily doses of justice.
I want to feel bad for these ladies, but I just…can’t. There were so many red flags during the conversations with the “representatives”. It’s also very foolish to think these banks actually care about their customers. If I didn’t need a bank account to do most things in my daily life, I wouldn’t have one.
Only reason I have one is for online shopping since a lot of stores are closing things are getting bad they gave all this advanced technology to the wrong ppl.
🙄🙄🙄🙄🙄 it’s not the banks fault! Why should the bank be responsible for someone being stupid? That would be like saying I withdrew $10,000, waved it around causing me to get mugged, and therefore the bank should replace my $10,000 🤣🤣🤣🙄🙄🙄 if you transfer money through an app, it’s pretty much gone right away 🤷🏼♀️ if you are so dumb you can’t recognize a scam like that, then you should not have electronic access to any of your accounts (should all be savings accounts with paper statements) and you should just use cash and gift cards 🤷🏼♀️🤷🏼♀️🤷🏼♀️
@@candicecart9786 no one said it’s the banks fault. However, if you’re going to partner with Zelle and promote Zelle through your banking app, there needs to be something in place that insures customers’ money. I agree it’s nobody’s fault but their own, but it’s very irresponsible as a business to have Zelle affiliated with the bank but leave these people SOL when something goes sideways with the platform. You don’t see major banks pushing CashApp or Venmo, so in my opinion, they shouldn’t be pushing Zelle. That’s why I say banks don’t care.
I received a text similar to this just the other day, and was just about to respond when I remembered just what kind of a world we live in. It's truly sickening.
This type of scam is absolutely the lowest of the low. How incredibly disgusting. I hope those scammers get caught and have the death penalty as punishment and that those poor victims can get their money back. Period.
Wells has a bad reputation from years of fraudulently charging their customers for services they never authorized. They were fined millions and were forced to refund the fraudulent charges.
It is the banks problem once someone manages to easily pretend to be them, especially a big bank like Wells Fargo. And like the other comment said above me, it really isn’t two factor authentication. It’s one, and it’s being abused and WF isn’t doing anything about it.
I've had multiple emails and calls constantly trying to scam me and I've gotten so paranoid that I even suspected that my (new) landlord was trying to scam me when he asked for my SSN for some lease paperwork online. There is a current oversaturation of all channels with scammers and it's disgusting. They are worse than vermin and parasites - they are pure evil. I wish the wrath of God to smite these shameless, pitiless rats.
As someone who is security conscious, always have alerts set up for your cards and accounts. If someone was stealing money you would get an alert for the transaction immediately. Also, ensure that you have 2FA for any account or service that you use, if available, that you have. Put an alert for a certain limit threshold if applicable on your bank accounts and cards.
lol. 2FA is useless if you share the code you get with the scammer (not that SMS 2FA, which many of these banks use, is very secure to begin with). That's probably exactly how every one of these customers' accounts got compromised. Unbeknownst to the customer, the scammer initiates a password reset request, which triggers an SMS 2FA code to the customer. Then the scammer says something like, "I need to verify it's really you. I just sent you a code. Please read it back to me." And the rest is history, despite the probably very clear warning to not share the code with anyone right in the very text message containing the code. Whether you're talking about an individual or a large business or government agency, you can have all the greatest and best security measures in the world, but the weakest link will always be the one that's susceptible to social engineering.
Educating yourself about the technology you employ is key. sometimes I know a message I get is a scam simply because I also know that what they are suggesting to me really isn't viable, or even possible in some cases. my knowledge allows me to ignore them. check their domain address also...very telling.
The fake alert is what got those wells Fargo customers. Don't rely on alerts. Use common sense, contact your official bank, credit card number provided to you on your statements.
I am so confused. Why would a bank tell you to send money to YOURSELF in order to prevent fraud? The way people are blaming Wells Fargo for this non-sense is ridiculous.
I had a scammer call me the other day claiming to be someone from the Best Buy Geek Squad but my caller ID showed Amazon. In addition to the fact that I wasn't having a problem with my computer and I've never worked with the Geek Squad in my life, when I saw Amazon on my caller ID, I knew a scammer must be masking themselves behind common phone numbers.
They can spoof any number... I’ve also gotten calls at my great grandparents house (on their landline when I visit with them and answer the phone for them) saying it’s Apple or Microsoft (they don’t even have a computer let alone any apple products 🤣) also Amazon (again no computer or smartphone so they don’t order online) or the most ridiculous is it’s MasterCard visa Amex 🤣🤣🤣 as if they all combined into one company 🤣🤣🤣🤣🤦♀️🤦♀️🤦♀️🤦♀️ But obvi ppl are falling for it bc I’ve gotten that call multiple times when I’ve been there 🤦♀️🤦♀️🤦♀️🤦♀️
Candice Cart yes they say this is card services. Like really who is card services? they can't even lie and say what card they are supposedly calling about and how do they know i even have a card? Smh. The worst are the car warranty calls. I told the lady so y'all do warranties for 17 yr old cars and she said yes. I hung up on her. No one is giving a warranty for a car that old. And the car i had wasn't in my name nor was the registration or insurance so how do they know i even have a car? They don't they are just complete scammers.
I have a credit union thats A+. Some fool got my atm visa card number to pay for Google game. They stopped the $5 and shut down my account and got a new atm visa card. I don't use the card for a game and don't pay for one anymore. Who knows where these games originate.
"As soon as I gave him the code..." I'm not sure why you think the bank is responsible for you giving a 3rd party information the banks repeatedly tell you not to provide to anyone, not even the banks themselves.
Some banks require you to read them a code as a form of authentication during customer service calls. I had to so that they would unlock the fraud hold they had on my account
It doesn’t fit the narrative against big banks. Just like the fact there are no consequences for the scammers if they get caught, that doesn’t fit the narrative that prison is inhumane
That's why scammers shoot for third party app users. the banks are quite shielded, as they should be. the bank itself wasn't hacked, scammed or didn't hand any funds over to anyone.
Should have laughed when they asked you to zelle yourself money to stop fraud. Ludicrous. If banks start refunding customers, for scams. Everybody will start sending their friends money and saying it was fraud.
None of these people who were scammed did any research. None of them called the bank directly or obtained contact information to cross reference with the bank. They just went into mandate panic and did what they were told without thinking. Good Job!
@@SourBogBubble I noticed one expressed shock that the bank didn't guarantee Zelle. it's a third party app that they make available to customers, but you have to read the banks terms & conditions regarding those apps. they probably state quite clearly that you are on your own using Zelle through them. it will be in writing somewhere. people love to click, but not read first. further self-educating right here on YT could have prevented her being scammed as well.. slow it down people, understand what you're using.
If it were the bank, they would put a freeze on the account, they would NEVER have you transfer your money to another site. If you get a text, do not reply and immediately call the bank directly to resolve.
This is 100% correct. I have worked in banking for over 23 years. Why would they have you use a 3rd party site instead of their own? If it doesn't make sense, don't do it. I can't believe how dumb people are
This Almost happened to me.. I received the same text when I relied no I immediately got a call.. It felt off so I hung up with them and immediately called my bank. They informed me that there was no such activity claimed by the scammer.. People work too hard for these criminals to just swoop in and take our money. Sorry this happened to these ppl.
1) does it make sense that a bank rep would call you about fraud and make you transfer money to another account? If it was real bank they just freeze the access or funds. 2) signing up for zelle contractually says they cannot protect you so dont transfer unless you are sure 3) these people dont question the situation and double check by doing their own log in without screenshare or instruction? Why? Why dont u do call the bank yourself. 4) why would you give remote access or transaction code number when it literally says real bank employees wont ask you for it I feel sorry for the victims but they really need to educate themselves. You need to protect me against my own ignorance is not their responsibility. Same idea that commiting q crime but not knowing it's a crime should give you no charges? That type of ignorance is on a whole other level.
If your money is stolen from your account, you are protected. If a scammer calls/texts you to send money thru zelle, you're not protected. You sent the money. You're better off letting someone hack your account and steal the money rather than responding to a call/text of a potential scammer
Right, it also works for snail-mail delivered to your home by the USPS. it's safe to open your mail box, and even open a letter that is inside. but once you start taking actions based on what that letter tells you, then the problems can begin.
Solution: Don’t Use Install or Use the “ZELLE” App. Don’t use an App. to send People Money. These People want the “Bank” to Pay them for their Stupidity.
Had nothing to do with Zelle. Hackers texted and then called the victims. They pretended to be WellsFargo and then used Zelle to transfer funds. Lesson: don’t rely on the legitimacy of texts and cold calls! Don’t click links! Contact the company DIRECTLY before exchanging any information.
It's the people who think they're too smart to be scammed are the one's who end up being scammed. They let their guard down because they think they're too smart.
Never respond to those texts....instead directly call the bank under the number you have for them or go direct to a branch and ask. It also helps to get scam blocker.
The Bank should NOT have to reimburse these customers for their lost money here. Zelle is a third party service, not owned by the company and NOT protected my current regulations. These individuals were scammed and should not be shamed. But they also have to bear the responsibility of their actions. Banks, per haps, should start offering fraud insurance as a service.
The Zelle service is integrated into Wells Fargo app and into Wells Fargo web page. Wells Fargo literally offers you to try Zelle. It is not a third party service, or at least Wells Fargo does their best for Zelle not to look like it and instead appear as part of Wells Fargo.
Don't have your savings linked to checking and dont use over draft protection. Only put into checking small amounts to spend. If your card is stolen from you they can only use whats in checking say at gas station, amazon, etc.....unless savings is connected and you have overdraft protection. Do not link the two and no over draft. Purses n wallets are stollen hourly. Call in your bills, fo not use auto pay. If any company goes under or the house payment changes hands, they still withdraw funds n takes for ever to get it fixed! Save yourself the headache where you can.
So true, been doing two banks for years. Besides it good to get to know your bank teller's, so your a human, not just an account number. Also the teller's can help you navigate the banking system. No bill company should have authorized access to your account, especially one that the balances can very. Read your terms of service & ask questions... You are giving permission to a company to "take" your money and if they mess up a withdrawal it can take a very long time to get it fixed, if they ever fix it. Yes it may cost a few extra bucks, but the peace of mind from this kind of fraud is priceless! Besides if you really want to, it doesn't take but a few minutes for you to send a check from a low funded account at a different 'bank' so you don't loose a large amount of money. I remember when I first read the WF/Zelle terms of use, it scared me, red flags went flying everywhere, to easy for fraud with no recourse! Thanks 7 On Your Side for bringing this story to everyone's attention.
It would be smart to go into the bank, u can also freeze your own account in app and it has FDIC insurance. I don’t understand why people would think they need to save their money by using Zelle ?
Zelle is a United States-based digital payments network owned by Early Warning Services, LLC, a private financial services company owned by the banks Bank of America, Truist, Capital One, JPMorgan Chase, PNC Bank, U.S. Bank and Wells Fargo
Anyone still banking at Wells or Bank of America deserves this. These banks have proven criminal backgrounds. Would not doubt it if Wells or an employee is in on it.
First, if you don't check with the bank yourself and use common sense then really it's your fault. My mom is 59 years old and knows this and has never had money stolen. You need to recognize, "Did you transfer or withdraw X amount or money for a purchase?" If the answer is no, don't reply and check your bank from their official number or website or app. You bear responsibility. It's so easy for me to recognize it I mess with them all the time and I waste their time giving them scripted info so they don't prey on older victims and people like you.
100%. Someone had that data and sold it or it got compromised. Its not a public blockchain so that info shouldn't be known by anyone except the bank and the account holder. What's next, spoofing charges somehow to seem even more legitimate.
There's nothing to indicate the scammers knew how much money they had in the account. They just ask for an arbitrary number of $3,500. Likely the scam only works if someone has that much in their account tho and they are worth scamming. If you replied, I only have $300 in my account, they would probably just hang up and move along to someone that isnt jacking off the dog to feed the cat.
@@monicascott2354 Everyone has their days. When I was 19, I fell for a scam where a guy told me he owns a business and wants me to give him cash and he will give me a check for that amount plus a little extra. He told me he could write it off as a tax deduction so it would help him out lol. I thought checks instantly clear until that day. Rest in peace $200. Thankfully, it was not for a huge amount. Your mom is not a dummy
@@verreal funny you say that. I actually had a fishy feeling about this dude and scenario. I could tell that in some way, it was BS or possibly a scam. I just couldn't put my finger on it and still went through with it. Oh well, you live and you learn.
Zelle is meant to be use to send money to friends and family, thats it! Bty Why is the media trying to make it sound like its wells fargos responsibility to refund the customer? The number 1 person responsible to protect your account is yourself not wells fargo.
The very first grave error these people made was assuming that Wells Fargo cared about them. They don't. Never have. Never will. Take your money and your business to a credit union
I loled when i saw that thumbnail. "Don't want fraud texts reply REMOVE". Yeah, please stop alerting me whenever someone is trying to steal my money lol. The fact that these women saw these as legit is top-tier comedy.
Your protected if the bank closes or employee corruption or if the bank is hacked. Your not protected from your own transactions . If you verify and accept a transaction then it's on you not the banks mistake.
That's why I never ever would use app based money payment systems. With banks ordinarily you can also specify that for amounts over a specified value, in-person transfers must be required, so even in cases where debit fraud may occur, it can't. Not without in person ID or some other multifactor ID process.
Zelle and cashapp are not, themselves, scams. Those are double blind transfer mechanisms. Neither party ever gets the other's bank account information. The fraud comes when scammers, knowing how common these apps are, sends phishing messages, knowing that some will be hooked. Zelle is, in effect, the same as drawing your money from another bank's atm: a middle service floats the transfer. So is cashapp: the other party sends to your cashapp. He has no access to your bank. You must make that final transfer.
I have what some people think of as a complicated banking system. Two separate banks, and a low debit limit. I also do not have a smart phone. I worked too darn hard for my money.
I am from America. I am really happy to see your work to expose people like this on web and make awareness among people. I had already shared this *GRIND TECHIEI* to all my foreign friends and ask them to share to others. Thank you again please keep the good work. Thank you again,’
It's not..I got this same text 3 times but I knew it was a scam because I've never banked with Wells Fargo so I don't have an account. But recently before these scams and before all these scam phone calls I got an email saying my information is on the dark web. Didn't know what that meant but I think it is linked to the T-Mobile hack and so they sold off my information....I wonder if all of them were T-Mobile customers
I don’t know if it’s still true but BofA actively promoted Zelle on their website and app when you logged into your account. I never used it or even clicked on the links but if it’s something they have all over their site, they need to take some responsibility for people believing it’s true or installing some safeguards for their customers to confirm a transaction is real.
When will we learn? Stop taking calls and text from these thieves. Call your bank directly. As a matter of fact, place alerts on your accounts. When money leaves, you know. When money enters, you know.
Just a tip.. if you receive a call from them and you ask how do I know you’re really my bank calling me? And they say look at your caller id... You should ask them to place you on hold for a few minutes then if they are really your bank you will hear the usual hold music, promos, etc., so far they can spoof the caller id number but haven’t heard of scammers mastering the hold info from your bank..
Geez why are people still following for these?!?!? If you ever have ANY questions about anything…please hang up and manually call the bank number on your bank’s website or on the back of your debit card…
This happened to me around the same time (or at least, they ATTEMPTED it). I am NOT with Wells Fargo. I have TD Bank and it was the same scenario. They text and ask if you've made a transaction for a large amount in a different state. You answer no. They call and the caller ID comes up as your bank. They ask if you've made a transaction in a different state (again) You answer no. They tell you they will send a code to your phone and to verify the code once you receive it You tell them you've received it and the code is - - - - - They, then, go in and change your account password and you lose access to your account In my case, I hung up on the caller and called my bank, directly. When they TRIED to Zelle the $$ to themselves, I was already on the phone with the bank - the bank denied the transaction and locked my account instantly. It was straightened out and my account was secured. MY anger is that these @$$holes can't be 'caught'. HOWWWWWW????? HOW can they NOT be caught?!? It's outrageous.
ALWAYS tell them you will call them back at the bank main number. If they are scammers they will attempt to keep you from doing that or try to give YOU a number to call back to. You will then know that this is 100% a scam. I'm so sorry that people are losing their savings this way. These are hard times and no one deserves to have their hard-earned money stolen from them.
That’s Smart!!!!
Great advice! I just got one of these Zelle scams claiming to be from citizens bank, but I don’t even have citizens bank.
Can't upvote this enough! ALWAYS call your bank at its main number to verify such a transaction.
@@WdnUlik2no They are shooting in the dark, because they have no information like that unless the victim willingly responds to the request.
There must be a way to track down these thieves.
Never talk to anyone who calls you and starts asking for privileged information (social, DoB, account number, etc.). Get their name and phone extension and call back to the known phone number on your bank statement, debit card, or credit card. CallerID is worthless.
NEVER ANSWER YOUR PHONE, EVEN IF IT'S AN 800 NUMBER, UNLESS IT'S SOMEBODY YOU KNOW!!!!
@@montezsmith204 Agreed. If I don't recognize the number, I don't answer it. If it's important, they can leave a voicemail and I will call them back.
Yes caller ID is useless now. I get phone calls all the time that caller ID shows numbers within my state but I know those numbers are spoofed. I NEVER answer my phone.
Never talk to anyone who calls you? That's a bit extreme. Or you can just, I don't know, use common sense. If you notice, people who have it don't fall for this type of non-sense.
@@DavidKen878 common sense isn't common, apparently. Further, these schemes purposely incite panic to get people to bypass what sense they had. Just don't answer, they can leave a voicemail, and you can call back to the known number and not the one they may leave.
It's hard to imagine anyone would fall for this scam. The bank calls you that YOU need to stop the transaction by sending money to yourself??? Why can't the bank just freeze the account to stop the transaction???
I agree!
Because people don't know how things work. You wanna fix this; fix caller id forging.
Exactly...banks freeze accounts all the time....if they notice transactions in foreign places or for very large amounts...and here's the best part, they never call the account owner to say they are freezing your account 😀..because anyone can answer a call so they want you to call them 1st so they can verify the transactions with the account owner before removing the block..unfortunately these scammers are relying on people being caught off guard and not thinking rationally, hence the high pressure tactics...to prevent this .Just STOP...take a moment and hang up..wait 10 to 15 seconds to make sure the call has truly disconnected and call your bank directly....
Because people are stupid. "Absolutely convinced" someone is stealing your bank money, you must act quick.....your absolutely convinced mechanism is broken.
Exactly 😂😂😂😂 come on now I guess common sense is not common 🤣
Golden rule in these type of situations: If you didnt initiate the call, dont give out the info or participate in any way.
Underrated comment.
Thankyou 👏🏾
In these particular scams, they never ask for any info.
I received a call that someone in England was attempting to use my Mastercard credit card. The person canceled my account and sent me a new card. Never did they ask for personal info or tell me to send them anything. We can always call these institutions directly if we're unsure. People need to pause and think does this seem right.
Don’t respond to the texts.
Call the 1-800 number of your bank.
DO NOT CALL THE NUMBER IN THE TEXT MESSAGE!!! EVER!
Right!
@@cheyennetapiasmith9056 Correct! I erase the number put it as spam. Call the bank. Especially if the text say yes or no. Unbelievable
Very good advice!
Thank you it’s helpful
Why would wells Fargo tell you to use zelle and tansfer funds to yourself?? People need to use their brains
Obviously ppl don’t
Because people are stupid.
@@onlyliveonce7708 😂😂😂😂
@@designereats3661 😂😂😂😂😂
LmFAOOOOOOOOOOO
I recently had something similar happen. There were several red flags:
1) They texted later at night.
( The bank would never text at night when they were closed)
2) The name of my Bank was hyphenated in a strange way.
3) They directed me to a page where I signed in, which I did-as a good little robot.
However, my brain woke up when they asked for my card numbers.
I immediately stopped, and left the site.
I am many miles from a branch- but the next day went to a Branch and showed them the text.
She confirmed it was a scammer- rolled her eyes and yawned.
She told me I should immediately change my password and be thankful I didn’t provide the card numbers.
Please do not shame anyone who has fallen for this. You can educate without shaming. Caught in an off balance moment, any of us can be deceived.
The wolves prowl about waiting for prey to be weak. Supporting others is a way to protect them- be a sounding board or sharing helpful information in a kind way, not shaming, which is isolating.
Thank-you for covering the story- there are people who lost money for their rent, their bills and food.
It is not funny, it called evil.
Or text you a url link to click on
Any weird text alert is a red flag.
just delete the text
The irony of it all is if there really WAS money taken from someone's account without authorization, the bank is OBLIGATED to replace it. But since scammers have figured out a way for people to authorize the scam banks can take a hands off approach. I always wonder why not IMMEDIATELY go into your account and verify whether money is being attempted to be removed. I feel bad for these folks but let it be a lesson learned.
the bank is NEVER obligated to replace the money, especially since the fraud happened through a third party app. zelle and it’s partners make it clear that they can’t be held responsible for any fraud that happens through zelle
@@misseselise3864 Seems like you didn't understand my statement. If there is real fraud the bank IS obligated to put the money back. I clearly stated why this wouldn't be deemed as fraudulent by the bank.
That was my very first thought. Like why wouldn't you verify on a app or their website? Also why would you then send money through the same app that the scamers are saying the scamers are taking the money through. These people just seem dumb.
DON'T FOOL YOURSELVES YOU TOO COULD BE NEXT AND HAVE ANOTHER LESSON TOO BE LEARNED
@@n3rdst0rm DON'T FOOL YOURSELF FOOL YOU COULD BE NEXT TOO BE SCAMMED BY BANK OF AMERICA ZELLE OR ANYONE ELSE.... YOU ARE JUST AS DUMB AS DUMBO TRUMPO JIM CROW'S MOLESTED SON
No bank is EVER going to tell a customer to send money through app, text or anything else. If someone attempts to withdraw money from a bank account fraudulently the bank will stop it immediately, put a hold on the account and contact the customer. The bank takes action because it does not want to refund the money IT allowed to be stolen.
Very good observation.. In the same in kind.....are you ALSO aware that no governor....or presodent can create a law.....or get you to wear a mask....or get a jab??
So..you are up in the up with these fake scam telemarketers..good job...
.....but are you so up in the up with a government who tries to bribe you to take a jab and wear masks as well?
Banks can only do so much to protect customers. At some point, people have to learn how to be responsible for themselves and not get scammed.
But masses still do it.
@@ritavargas3405 That is such a really well thought out...intellegent rebuttal. You seem angry or upset.. Not sure if you realize....but you are on a social media platform where comments are shared between users. As such ....your command of ""Shut up".. .is out of place.
... Can you come up with anything more clever than your eloquent comment?
@@alexandertorro please stop spreading your idea of what’s right and wrong, you’re a nobody with no cred on a social media platform spreading propaganda wrapped in some kind of weird selfish patriotism, so yeah just 🛑
Had someone try a Zelle scam two years ago on an item I had for sale on Craigslist. I knew exactly what they would do. Allegedly transfer "too much money" then ask that I refund them the overage through Zelle. I just told them cash only. Local pickup only. No Zelle. No cashier's checks. Oh, and I'm 73 years old...you, know one of those "older people" that are so easy to take advantage of...
Ok boomer.
You tell ‘em Buckhorn. I noticed that the people in the story were not boomers but younger generations. While I agree that elderly should be protected because there are cases of illness, dementia, abuse- I wish they’d stop talking as if we’re all brain dead after 50. I don’t diss the younger generations as a group because anyone at any age can be duped if the right tools are used- they just don’t all disclose it. I used to work in a field that involved protecting people from fraud and it’s surprising how sophisticated scams can be. None of us is infallible.
It does warn you that once you send the money you can not get it back. If you really think this is happening, hang up and call the bank directly. This is so sad
I was nearly caught this way in Ireland. At the time I did not know people could make it look like calls etc were from my bank. I kept questioning and guy also said look at your phone I’d . But it was his attitude,he said ‘Well if you don’t want our help ‘ that made me suspicious so I hung up and rung fraud squad.
Good for you!
Right no one from a financial institute will say well check the caller ID if you don't believe me they'll say OK if you are leery then you can always give us a call back using the number on the back of your card something like that
When are they going learn? If a bank tell you to transfer money that is a scam.
Moreover... *YOU are to phone the bank directly. They will not text, then **_call you._*
Seams like never.
When are they going to learn you ask?
.... I could say the same thing about you.... Let me ask you did you get the jab? Did you get the booster?? I mean when are (YOU)....going to learn?
@@BL3SSed-Bliss Not necessarily. Banks will call to verify transactions. But a very easy way to tell legit bank employees from fake ones is to tell them you will call them back. Bank employees are cool with this, scammers are not.
@@hybridce99
*They do not/will not **_text, then call._** If anything, they will notify you and request that you call them.*
They do whatever the scammer instructs them to do without questioning it, but when they're scammed out of their money they know to call the real phone number to the bank! Think people!
The lady said that she did question it, they tried to get me a few days ago with a different bank. They call from the real bank number and actually sounds legit. He asked for my social which is what really made me end the call
😂🤣🤦🏽♀️
@@claytonbill The victims fell for Sp00f. Scammers are preying on peoples lack of technical awareness. Not realizing how Caller ID is Sp00fed and thinking it legit led to their demise.
I agree they should have hung up and direct dialed their bank. It’s a clever scam that will continue until either people realize to never alter your Zelle Phone info (receiving party) or Zelle Builds in some notification anti-fraud protection.
One would think that as much $$ Big Banks Charge for “Service Fees” which are automated they would build in some anti-fraud intermediary protection for their customers. After all Granny can’t be expected to learn this stuff and a Bank charging to hold your money should be doing more to earn their reputation of “Safe in the Bank” idea.
@claytonbill I'm not going to respond back to everything, but the number that I received came from my bank. She said it was from her bank so I'm going to assume that she had the same call. It's really simple to make my number look like your mom is calling if I have her phone number, so they're using the same type of program.
I Armstrong. Ok, I was one of those ignorant people. The number on the back of my Wells Fargo card is the number they used to call me. I’m fortunate they only got half of what they intended because I started questioning. Hindsight, I should have been more cautious; Nevertheless, it sure doesn’t feel good to be called ignorant and other names by some.
Imagine for a moment if we pursued these scammers with the same vigor used to pursue people for smoking the wrong plant or failing to pay some ridiculously huge fine for a microscopic offense...
Most of these scammers are in places like Africa, Jamaica, and India 🤷🏼♀️ The local authorities would have to comply with American authorities (and guess what? These scammers are bringing money into their economies... so you think their govs really want to clean up all the scammers??? I don’t think so 🤣) .. also from time to time American authorities get cooperation but it’s fairly rare and it’s not like they are scooping up everyone 🤷🏼♀️ They did a report on scammers and they have no regrets- they interviewed some of them- one of the scammers had caused some guy to kill himself over losing everything to her- she didn’t care... also many ppl in other countries still have the false idea that ALL Americans are Uber wealthy and live in mansions, drive lambos, etc so they think the thousands of dollars they get from them via scams is nothing to them 🤷🏼♀️ They justify it to themselves.. like a scammer they interviewed said they worked at a resort where Americans pay more per night than they make in a day so they felt it was “fair” they scammed Americans over the phone and they made a lot more scamming 🤷🏼♀️ It’s not right but when it’s easier and faster to make money scamming these ppl will do it, just like ppl who become drug mules bc they can make thousands in a couple days vs working a legit job
I work in the fraud dept for a large bank, neither of these two. I see this several times a week. I understand the frustration of those scammed. It is the same for us. It isn't that we won't do anything about it, we can't. Zelle is an instant payment processor. Once the money is in the recipients hands, it's gone. They are asking the bank to refund their money, that the bank has no way of getting back. Not going to happen. Never reply to any text message, voice mail or email from anyone concerning a financial transaction that states suspected fraud as the reason for the contact. Call the number on the back of your debit card, your bank statement, or google the number to the bank fraud dept.
Scammers never use the POST OFFICE to send alerts and need to fix something or pay something. They use simple letters in the mail. Scammers They only USE electronic means. Zelle is really wire transfer. And you don’t get it back unless bank gives you money.
I can't imagine that people can fall for this. I'm heartbroken for them.
@@nothereyetlost what???
@@nothereyetlost this happens to people that are older and not wise when it comes to technology.
They still wearing masks. U really can't believe it🤔
@@nothereyetlost stop projecting
@@nothereyetlost You’re in my prayers brother
It's hard to believe that anybody would fall for that stuff today
Scammers and thieves are getting smarter (if one can even call them that) and cleverer by the hour, and know that pretty much everyone is reliant on technology to be honest and never cheat them. It isn't the technology's fault, of course, but I hope you understand what I'm saying.
@@jb6712 yes,we have to stay a head of them
@@jb6712 Are they getting smarter or are their targets getting dumber
I think nobody is getting smarter or dumber, it just technology allows sometimes to simplify the process of scamming, before it gets fixed and it becomes harder, rinse and repeat. Maybe scammers are more efficient to find something that makes the process easier for them.
It can happen to anyone. I thought I was young and smart but almost got scammed recently
Why is it so hard to find bad guys when we have all the tools and experts.
Many scammers are in India and their government isn't finding and prosecuting
A lot of the people are overseas
Don't mess with Zelle. Period. What kind of a service like that offers no fraud protection? And, of course, don't mess with BOA or Wells Fargo (the same outfit with employees collecting commissions by opening extra accounts in customers names just a few years back).
I like Zelle. I wanted to get out of Wells Fargo, but one of my credit card accounts is with them and my score is currently in the high 800s. So far haven't had any bad services from WF since I first opened account back in 2013.
@@PanameraTurboSEHybrid Yeah. Like many things, they work a majority of the time, so most people are 🆒 with it. Normally only a small percentage of people ever complain about any given service.
However, the small minority of people that have gotten scammed in this case have really been affected by thousands of dollars..
The fact that a conglomerate of 🏦s own this outfit and that they have a policy of refusing to assist or share any responsibility whenever their platform is used for scams is generally distasteful, shameful, and disgraceful.
I am fortunately not one of the said victims. However, out of principle, I will keep my drops out of their ocean.
Congratulations on your success with the high credit score.
I'm sad that the news has to keep doing stories like this. While i can understand elderly people getting scammed because they are elderly, but some of these other "young" folks, not so much.
Lol.
It might sound cruel and unsympathetic, but you are right… That is why, since I just don’t have the time or interest to keep myself up to date w/ these scams, I have opted for Chase’s Private Client program, so I have an assigned personal banker that will call me immediately should anything sketchy happens to my account!
Well, the lady at 2:30 actually did some due diligence. Apparently they spoofed the actual Wells Fargo bank number. That’s crazy. I didn’t know they had that capability.
Exactly they young they don’t know about it they think they know everything
@@mrs.elizabethdarcyladyofpe1288 Yep, I found that out a long time ago when I received a call from MY OWN PHONE NUMBER!
We need a law that scammers that get caught , get their heads cutoff. No trial BS or jail time.
scammers are worst than drug dealers
@@VietboyGamerUSA on the same level IMHO
@@markkiser5120 Way worse, at least the drug dealers are offering something in exchange, these guys just take from others. Literally 0 effort on their part.
The big criminals make a plea bargain and become expert detectives.
that would include our wonderful government, child support is a scam for them to get a piece of the pie
I'm so sorry this happened to them, scammers are truly the scum of the earth and deserve to be under a prison cell. I was sitting here trying to think whether I would have fallen for it, and I have to say had I received a text message like they did, followed up with a call with instructions to reverse the transaction using the same app I would not. The reason being is I know the bank is capable of putting a stop payment immediately on anything on their end and I would have insisted they do so. It would not have made sense to me to follow instructions using the app that the bank has no control over (but that is just how I think). Usually the bank calls me directly on occasion asking me to confirm transactions (yes/no questions) to ensure it was me that made them. Otherwise, any text, email I ignore assuming it is fraudulent. If they really need to get a hold of me, they can send me a letter or call me to come into the branch.
0999
0999
@@teachersaregroomers5017 aren’t you special
my grandma falls for this stuff all the time, already had her home title stolen, multiple directv/dish accounts in her name, credit cards in her name, it's sad and we can't constantly monitor her so she lost all her money
Dementia?
Don't bank with BofA and Wells Fargo!
Hang up, go online and check your account or call the bank yourself using number on your card or statements
Precisely!
@@jb6712 had some call years ago claiming I owed a store money from a credit card gone bad. Claimed to be the store calling, said I owed them the nice round number of $10,000 . Not sure my card even had that high of a limit. So I asked what did I buy there? Asked what my credit card number was, when was this purchase . I recognized the store name as one I'd been to, but expensive stuff not sure I ever bought anything. Kept asking questions till they hung up on me
I got scammed out of a bunch of money from someone posing as a landlord last year, and It was devastating. Now, I watch Kitboga and Jim Browning for daily doses of justice.
@@BR549-8 Omg of course! Absolutely! 😉
I want to feel bad for these ladies, but I just…can’t. There were so many red flags during the conversations with the “representatives”. It’s also very foolish to think these banks actually care about their customers. If I didn’t need a bank account to do most things in my daily life, I wouldn’t have one.
Banks care.
Only reason I have one is for online shopping since a lot of stores are closing things are getting bad they gave all this advanced technology to the wrong ppl.
🙄🙄🙄🙄🙄 it’s not the banks fault! Why should the bank be responsible for someone being stupid? That would be like saying I withdrew $10,000, waved it around causing me to get mugged, and therefore the bank should replace my $10,000 🤣🤣🤣🙄🙄🙄 if you transfer money through an app, it’s pretty much gone right away 🤷🏼♀️ if you are so dumb you can’t recognize a scam like that, then you should not have electronic access to any of your accounts (should all be savings accounts with paper statements) and you should just use cash and gift cards 🤷🏼♀️🤷🏼♀️🤷🏼♀️
@@candicecart9786 no one said it’s the banks fault. However, if you’re going to partner with Zelle and promote Zelle through your banking app, there needs to be something in place that insures customers’ money. I agree it’s nobody’s fault but their own, but it’s very irresponsible as a business to have Zelle affiliated with the bank but leave these people SOL when something goes sideways with the platform. You don’t see major banks pushing CashApp or Venmo, so in my opinion, they shouldn’t be pushing Zelle. That’s why I say banks don’t care.
Why don't u check your app or hang up and call the bank smh
Everytime I get one of those I just call the number on my card or login. But if you are drunk, just waking up or something I guess it could happen.
Correct. Furthermore, you never reverse the transaction. The only option would be for the bank to cancel the original transaction. SMH
michael finney is the man. he helped me years ago get a refund that was denied. good to see he's still at it. thanks michael
Not even Michael Finney can help here. Banks won't reimburse you for falling for scams.
I received a text similar to this just the other day, and was just about to respond when I remembered just what kind of a world we live in. It's truly sickening.
This type of scam is absolutely the lowest of the low. How incredibly disgusting. I hope those scammers get caught and have the death penalty as punishment and that those poor victims can get their money back. Period.
Wells Fargo's insouciant attitude towards its customers is why I don't bank with Wells Fargo anymore.
I agree, anyone who banks at wells fargo is a idiot.
It's her mistake she fell for the fraud.!
Its not the banks fault. Zelle needs to change its policies. Thats whom we need to be worried about
Wells has a bad reputation from years of fraudulently charging their customers for services they never authorized. They were fined millions and were forced to refund the fraudulent charges.
👍🏽
The Scammers are inside Wells Fargo and that’s not the Only money scam going on inside of Wells Fargo!
Wells Fargo employees have personally stolen money from my account with unsigned withdrawl slips.
That’s every bank
Wells Fargo is shady
It's not the fault of any bank if you're the one initiating and approving the transfer of funds.
It's the fault of the bank for using broken authorization. The "two factor" auth craze is really only one factor, and it's not the password.
It is the banks problem once someone manages to easily pretend to be them, especially a big bank like Wells Fargo. And like the other comment said above me, it really isn’t two factor authentication. It’s one, and it’s being abused and WF isn’t doing anything about it.
I've had multiple emails and calls constantly trying to scam me and I've gotten so paranoid that I even suspected that my (new) landlord was trying to scam me when he asked for my SSN for some lease paperwork online.
There is a current oversaturation of all channels with scammers and it's disgusting. They are worse than vermin and parasites - they are pure evil. I wish the wrath of God to smite these shameless, pitiless rats.
Just use common sense. You might be okay, actually scratch that.
Me too. I'm afraid to look at my emails or even answer the phone!
As someone who is security conscious, always have alerts set up for your cards and accounts. If someone was stealing money you would get an alert for the transaction immediately. Also, ensure that you have 2FA for any account or service that you use, if available, that you have. Put an alert for a certain limit threshold if applicable on your bank accounts and cards.
lol. 2FA is useless if you share the code you get with the scammer (not that SMS 2FA, which many of these banks use, is very secure to begin with). That's probably exactly how every one of these customers' accounts got compromised. Unbeknownst to the customer, the scammer initiates a password reset request, which triggers an SMS 2FA code to the customer. Then the scammer says something like, "I need to verify it's really you. I just sent you a code. Please read it back to me." And the rest is history, despite the probably very clear warning to not share the code with anyone right in the very text message containing the code. Whether you're talking about an individual or a large business or government agency, you can have all the greatest and best security measures in the world, but the weakest link will always be the one that's susceptible to social engineering.
@@jae9843 or to put your comment more succinctly, “idiots are always going to be victimized.”
Educating yourself about the technology you employ is key. sometimes I know a message I get is a scam simply because I also know that what they are suggesting to me really isn't viable, or even possible in some cases. my knowledge allows me to ignore them. check their domain address also...very telling.
ha ha .. obviously you did not watch the video or were not paying attention. wattamoron
The fake alert is what got those wells Fargo customers. Don't rely on alerts. Use common sense, contact your official bank, credit card number provided to you on your statements.
I am so confused. Why would a bank tell you to send money to YOURSELF in order to prevent fraud? The way people are blaming Wells Fargo for this non-sense is ridiculous.
Exactly
The scammers made them change there phone numbers to theirs , so they can receive the money and the name stay the same .
@@andymartinez1426 What's your point? Lol
David Ken never change your phone number on your bank app or follow their directions .
Nobody wants to admit that they are THAT stupid. Easier to point the finger at someone else
I had a scammer call me the other day claiming to be someone from the Best Buy Geek Squad but my caller ID showed Amazon. In addition to the fact that I wasn't having a problem with my computer and I've never worked with the Geek Squad in my life, when I saw Amazon on my caller ID, I knew a scammer must be masking themselves behind common phone numbers.
They can spoof any number... I’ve also gotten calls at my great grandparents house (on their landline when I visit with them and answer the phone for them) saying it’s Apple or Microsoft (they don’t even have a computer let alone any apple products 🤣) also Amazon (again no computer or smartphone so they don’t order online) or the most ridiculous is it’s MasterCard visa Amex 🤣🤣🤣 as if they all combined into one company 🤣🤣🤣🤣🤦♀️🤦♀️🤦♀️🤦♀️ But obvi ppl are falling for it bc I’ve gotten that call multiple times when I’ve been there 🤦♀️🤦♀️🤦♀️🤦♀️
@@candicecart9786 LMAO...it's Mastercard Visa AMEX!!!! 🤣🤣
Candice Cart yes they say this is card services. Like really who is card services? they can't even lie and say what card they are supposedly calling about and how do they know i even have a card? Smh. The worst are the car warranty calls. I told the lady so y'all do warranties for 17 yr old cars and she said yes. I hung up on her. No one is giving a warranty for a car that old. And the car i had wasn't in my name nor was the registration or insurance so how do they know i even have a car? They don't they are just complete scammers.
As annoying as it can be, I have to say I’m thankful that Chase will decline first and ask questions later. 😮💨
I have a credit union thats A+. Some fool got my atm visa card number to pay for Google game. They stopped the $5 and shut down my account and got a new atm visa card. I don't use the card for a game and don't pay for one anymore. Who knows where these games originate.
"As soon as I gave him the code..."
I'm not sure why you think the bank is responsible for you giving a 3rd party information the banks repeatedly tell you not to provide to anyone, not even the banks themselves.
Seriously
Some banks require you to read them a code as a form of authentication during customer service calls. I had to so that they would unlock the fraud hold they had on my account
The US, land of the free, has one of the most strict banking regulations in the world because it’s citizens are so gullible.
It doesn’t fit the narrative against big banks. Just like the fact there are no consequences for the scammers if they get caught, that doesn’t fit the narrative that prison is inhumane
That's why scammers shoot for third party app users. the banks are quite shielded, as they should be. the bank itself wasn't hacked, scammed or didn't hand any funds over to anyone.
Should have laughed when they asked you to zelle yourself money to stop fraud. Ludicrous. If banks start refunding customers, for scams. Everybody will start sending their friends money and saying it was fraud.
No. The banks know the accounts who really received the money. Authorities will go after them. Waut for the story doing so...
Mind boggling the stupidity of some people in this day in age smh..
None of these people who were scammed did any research. None of them called the bank directly or obtained contact information to cross reference with the bank. They just went into mandate panic and did what they were told without thinking. Good Job!
Thank you, Michael. Excellent report. Lots of people, at least older ones could really be taken by this.
Um that use Zelle? more like a bunch of Middle aged women fell for it.
@@SourBogBubble I noticed one expressed shock that the bank didn't guarantee Zelle. it's a third party app that they make available to customers, but you have to read the banks terms & conditions regarding those apps. they probably state quite clearly that you are on your own using Zelle through them. it will be in writing somewhere. people love to click, but not read first. further self-educating right here on YT could have prevented her being scammed as well.. slow it down people, understand what you're using.
I'm 60 you couldn't get me on any of those I go to the bank I don't trust the internet especially with any of my money
Honey. Us older people would march down to our local branch. We really don't "zelle."
@@kristinabolba1927 exactly! I bet you don't buy digital shoes to wear in the metaverse with real money, either.
If it were the bank, they would put a freeze on the account, they would NEVER have you transfer your money to another site.
If you get a text, do not reply and immediately call the bank directly to resolve.
Exactly, Jack. The banks fraud dept. would handle it. They wouldn't ask the customer to do anything.
When you send money with Zelle, you're not sending it to another site.
It's the customer's money, they can transfer to wherever they want. They are the ones doing it, not the scammer.
This is 100% correct. I have worked in banking for over 23 years. Why would they have you use a 3rd party site instead of their own? If it doesn't make sense, don't do it. I can't believe how dumb people are
This Almost happened to me.. I received the same text when I relied no I immediately got a call.. It felt off so I hung up with them and immediately called my bank. They informed me that there was no such activity claimed by the scammer.. People work too hard for these criminals to just swoop in and take our money. Sorry this happened to these ppl.
BOYCOTT WELLS FARGO BANKS! TOO MANY COMPLAINTS HAVE BEEN PUBLICLY REPORTED! WHICH IS A SHAMEFUL DISGRACE!
1) does it make sense that a bank rep would call you about fraud and make you transfer money to another account? If it was real bank they just freeze the access or funds.
2) signing up for zelle contractually says they cannot protect you so dont transfer unless you are sure
3) these people dont question the situation and double check by doing their own log in without screenshare or instruction? Why? Why dont u do call the bank yourself.
4) why would you give remote access or transaction code number when it literally says real bank employees wont ask you for it
I feel sorry for the victims but they really need to educate themselves. You need to protect me against my own ignorance is not their responsibility. Same idea that commiting q crime but not knowing it's a crime should give you no charges? That type of ignorance is on a whole other level.
Stop, you're making too much sense
If your money is stolen from your account, you are protected. If a scammer calls/texts you to send money thru zelle, you're not protected. You sent the money. You're better off letting someone hack your account and steal the money rather than responding to a call/text of a potential scammer
Anybody asking me to switch my name back is bs. I block spam call bank of the scam.
Exactly..I feel bad for them..but the bank did nothing wrong.
I agree
Right, it also works for snail-mail delivered to your home by the USPS. it's safe to open your mail box, and even open a letter that is inside. but once you start taking actions based on what that letter tells you, then the problems can begin.
most stupid comment !! wattamoron
Solution: Don’t Use Install or Use the “ZELLE” App. Don’t use an App. to send People Money. These People want the “Bank” to Pay them for their Stupidity.
It's not an app
Regardless, Don’t Sign up for it or Use it!
Had nothing to do with Zelle. Hackers texted and then called the victims. They pretended to be WellsFargo and then used Zelle to transfer funds. Lesson: don’t rely on the legitimacy of texts and cold calls! Don’t click links! Contact the company DIRECTLY before exchanging any information.
@@ewentglobal9480 it is an app
Do NOT use Wells Fargo.
The phone companies should be responsible for allowing spoofing of phone numbers
Spoofing has been a problem for decades. The telecommunications industry doesn’t seem to care.
You gotta be brain dead to fall for this, like why wouldn’t the bank just freeze your acc why would they tell you to transfer it
Old people scam I guess they don't know better.
I got a call and then when they asked me to log on to it I hung up and called Wells Fargo and they said I was lucky to have just hung up.
Exactly. lol. Not only transfer it, but transfer it using a service/app/account that they clearly never used or even heard of before.
@@GrandChessboard none of the people in this video seemed that old.
It's the people who think they're too smart to be scammed are the one's who end up being scammed. They let their guard down because they think they're too smart.
Really? In this day and age with all the publicity about these types of scams I honestly can't feel sorry for these folks.
Never respond to those texts....instead directly call the bank under the number you have for them or go direct to a branch and ask. It also helps to get scam blocker.
The Bank should NOT have to reimburse these customers for their lost money here. Zelle is a third party service, not owned by the company and NOT protected my current regulations. These individuals were scammed and should not be shamed. But they also have to bear the responsibility of their actions. Banks, per haps, should start offering fraud insurance as a service.
The Zelle service is integrated into Wells Fargo app and into Wells Fargo web page. Wells Fargo literally offers you to try Zelle. It is not a third party service, or at least Wells Fargo does their best for Zelle not to look like it and instead appear as part of Wells Fargo.
@@nsbioy same with Bank of America.
They push it hard on their website.
Never use Zelle. If you have to then set up a second bank account at a different bank not tied to your savings.
Don't have your savings linked to checking and dont use over draft protection. Only put into checking small amounts to spend. If your card is stolen from you they can only use whats in checking say at gas station, amazon, etc.....unless savings is connected and you have overdraft protection. Do not link the two and no over draft. Purses n wallets are stollen hourly. Call in your bills, fo not use auto pay. If any company goes under or the house payment changes hands, they still withdraw funds n takes for ever to get it fixed! Save yourself the headache where you can.
That and vemno if you have the phone app they can clean you out if they get a hold of your phone
So true, been doing two banks for years. Besides it good to get to know your bank teller's, so your a human, not just an account number. Also the teller's can help you navigate the banking system.
No bill company should have authorized access to your account, especially one that the balances can very. Read your terms of service & ask questions... You are giving permission to a company to "take" your money and if they mess up a withdrawal it can take a very long time to get it fixed, if they ever fix it. Yes it may cost a few extra bucks, but the peace of mind from this kind of fraud is priceless!
Besides if you really want to, it doesn't take but a few minutes for you to send a check from a low funded account at a different 'bank' so you don't loose a large amount of money.
I remember when I first read the WF/Zelle terms of use, it scared me, red flags went flying everywhere, to easy for fraud with no recourse!
Thanks 7 On Your Side for bringing this story to everyone's attention.
That's stupid advice.
@@hybridce99 it's also stupid to just say stupid without saying why.
It would be smart to go into the bank, u can also freeze your own account in app and it has FDIC insurance. I don’t understand why people would think they need to save their money by using Zelle ?
Because they are DUMB
Scammers are getting super sophisticated in technology , you have to be ahead of the game or else you will be conned
Zelle knows where the money is , they know who’s bank account they sent it to. Zelle should have to send you a receipt where they sent the money.
Zelle is a United States-based digital payments network owned by Early Warning Services, LLC, a private financial services company owned by the banks Bank of America, Truist, Capital One, JPMorgan Chase, PNC Bank, U.S. Bank and Wells Fargo
Ding ding ding
Ews
Yep, and that lovely "LLC" is what shields those bank owners of Zelle from the responsibility of it all. It's doing exactly what it was meant to do.
Just hang up and call your bank number on back of debit card or go to banks website
Anyone still banking at Wells or Bank of America deserves this. These banks have proven criminal backgrounds. Would not doubt it if Wells or an employee is in on it.
First, if you don't check with the bank yourself and use common sense then really it's your fault. My mom is 59 years old and knows this and has never had money stolen. You need to recognize, "Did you transfer or withdraw X amount or money for a purchase?" If the answer is no, don't reply and check your bank from their official number or website or app. You bear responsibility. It's so easy for me to recognize it I mess with them all the time and I waste their time giving them scripted info so they don't prey on older victims and people like you.
They had one thing in common. The scammer knew how much money was in their account. That's scary
100%. Someone had that data and sold it or it got compromised. Its not a public blockchain so that info shouldn't be known by anyone except the bank and the account holder. What's next, spoofing charges somehow to seem even more legitimate.
There's nothing to indicate the scammers knew how much money they had in the account. They just ask for an arbitrary number of $3,500. Likely the scam only works if someone has that much in their account tho and they are worth scamming. If you replied, I only have $300 in my account, they would probably just hang up and move along to someone that isnt jacking off the dog to feed the cat.
Wells Fargo doesn’t help you as Customer pull out your money and let them go under like Washington Mutual
Chase bought Wamu. So, it reincarnated
*All due... I cannot fathom how adults who are not mentally delayed or compromised (b/c of elder age or illness) **_still fall for these scams._*
Me too! My mom is one of these dummies. She fell for the "send us five $100 Google Play cards and you'll get $1000s in return." 🤦🏽♀️
@@monicascott2354 Everyone has their days. When I was 19, I fell for a scam where a guy told me he owns a business and wants me to give him cash and he will give me a check for that amount plus a little extra. He told me he could write it off as a tax deduction so it would help him out lol. I thought checks instantly clear until that day. Rest in peace $200. Thankfully, it was not for a huge amount. Your mom is not a dummy
@@verreal funny you say that. I actually had a fishy feeling about this dude and scenario. I could tell that in some way, it was BS or possibly a scam. I just couldn't put my finger on it and still went through with it. Oh well, you live and you learn.
Zelle is meant to be use to send money to friends and family, thats it! Bty Why is the media trying to make it sound like its wells fargos responsibility to refund the customer? The number 1 person responsible to protect your account is yourself not wells fargo.
The very first grave error these people made was assuming that Wells Fargo cared about them. They don't. Never have. Never will. Take your money and your business to a credit union
Never answer texts. Never call numbers from the text. And don't answer any calls. You call the 1(800) number on the bank website
That was clearly a scam to begin with. I don't know, I guess some people just have to learn the hard way...
Moral of the story: do not use Zelle, as it is open to fraud.
This scam is easier if you don't use Zelle.
The moral of the story is do not give personal info over the phone or obey stupid instructions.
I loled when i saw that thumbnail. "Don't want fraud texts reply REMOVE".
Yeah, please stop alerting me whenever someone is trying to steal my money lol. The fact that these women saw these as legit is top-tier comedy.
You need to check your bank account before responding to any text!
So the question is : what money is protected by FDIC? Only when the bank goes dry? FOH!
Pretty much. And yet, if you keep money at home instead, the cops will take it because nobody would legitimately keep money at home, right?
Your protected if the bank closes or employee corruption or if the bank is hacked. Your not protected from your own transactions . If you verify and accept a transaction then it's on you not the banks mistake.
That’s why I have not and will never activate Zelle on my account. We were scammed years ago when we banked with Chase.
That's why I never ever would use app based money payment systems. With banks ordinarily you can also specify that for amounts over a specified value, in-person transfers must be required, so even in cases where debit fraud may occur, it can't. Not without in person ID or some other multifactor ID process.
Never download zelle, cash app etc nothing but scams smh 🤦🏽♀️
Zelle and cashapp are not, themselves, scams. Those are double blind transfer mechanisms. Neither party ever gets the other's bank account information. The fraud comes when scammers, knowing how common these apps are, sends phishing messages, knowing that some will be hooked.
Zelle is, in effect, the same as drawing your money from another bank's atm: a middle service floats the transfer. So is cashapp: the other party sends to your cashapp. He has no access to your bank. You must make that final transfer.
I have what some people think of as a complicated banking system. Two separate banks, and a low debit limit. I also do not have a smart phone. I worked too darn hard for my money.
I am from America. I am really happy to see your work to expose people like this on web and make awareness among people. I had already shared this *GRIND TECHIEI* to all my foreign friends and ask them to share to others. Thank you again please keep the good work. Thank you again,’
How did they spoof a phone number?! It seems the phone companies and providers that allow such should be held accountable too.
Almost sounds like an inside job. We know Wells Fargo is good for defrauding customers.
It's not..I got this same text 3 times but I knew it was a scam because I've never banked with Wells Fargo so I don't have an account. But recently before these scams and before all these scam phone calls I got an email saying my information is on the dark web. Didn't know what that meant but I think it is linked to the T-Mobile hack and so they sold off my information....I wonder if all of them were T-Mobile customers
I always answer these text with " I was about to text you the same thing!"
I don’t know if it’s still true but BofA actively promoted Zelle on their website and app when you logged into your account. I never used it or even clicked on the links but if it’s something they have all over their site, they need to take some responsibility for people believing it’s true or installing some safeguards for their customers to confirm a transaction is real.
Thank you news for validating what I have been going through
A great report, thank you I did get one of those text messages but I called my bank and did not reply to the text.
Erase the text save to spam and block so they won't call u back
Great 2 Ignore the Scammers. Better 4 u 2.
Michael Finney fighting for the people harder than any politician.Great reporting sir!
So no one ever opens their account and checks? You can see that transaction in/out of bank immediately.
When will we learn? Stop taking calls and text from these thieves. Call your bank directly. As a matter of fact, place alerts on your accounts. When money leaves, you know. When money enters, you know.
Your bank will never tell you to use zelle to send yourself money people. Think about it
Thats right
Just a tip.. if you receive a call from them and you ask how do I know you’re really my bank calling me? And they say look at your caller id... You should ask them to place you on hold for a few minutes then if they are really your bank you will hear the usual hold music, promos, etc., so far they can spoof the caller id number but haven’t heard of scammers mastering the hold info from your bank..
So, we need more laws because people are uninformed? Why don't we inform them, and not add more government.
I’ve gotten those text messages too. I block those numbers right away. The bank will never ask you to do the things those scammers are asking.
Geez why are people still following for these?!?!? If you ever have ANY questions about anything…please hang up and manually call the bank number on your bank’s website or on the back of your debit card…
Technology is a triple edge sword .
"Hi, this is your bank. I need you to transfer money using a third party because reasons." 🤔
How? How does one not immediately call bs?
Exactly!
EVERY BODY NEEDS TO PULL THIER MONEY OUT OF WELLS FARGO !!!
Yep. I got a Wells Fargo text also. But I don't have a Wells Fargo account.
Class action lawsuit needed against Zelle. Should have better security
It's in commercials that this is a scan.
Wow. The same number. SCARY
This happened to me around the same time (or at least, they ATTEMPTED it). I am NOT with Wells Fargo. I have TD Bank and it was the same scenario.
They text and ask if you've made a transaction for a large amount in a different state.
You answer no.
They call and the caller ID comes up as your bank.
They ask if you've made a transaction in a different state (again)
You answer no.
They tell you they will send a code to your phone and to verify the code once you receive it
You tell them you've received it and the code is - - - - -
They, then, go in and change your account password and you lose access to your account
In my case, I hung up on the caller and called my bank, directly. When they TRIED to Zelle the $$ to themselves, I was already on the phone with the bank - the bank denied the transaction and locked my account instantly. It was straightened out and my account was secured.
MY anger is that these @$$holes can't be 'caught'. HOWWWWWW????? HOW can they NOT be caught?!? It's outrageous.