How to avoid the 'SIM swapping' scams that are on the rise

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  • เผยแพร่เมื่อ 21 ธ.ค. 2024

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  • @domdomdomme1203
    @domdomdomme1203 10 หลายเดือนก่อน +1285

    In Germany you have to go to a store physically to demand your sim to be swapped and they will only do it if you bring your ID card to identify yourself

    • @pragawa
      @pragawa 10 หลายเดือนก่อน +42

      👍
      In India, too.

    • @firebir11
      @firebir11 10 หลายเดือนก่อน +105

      Thats always been the case here in the USA but as been said , someone on the inside of the phone company is in on the scam.

    • @JustMe-vz3wd
      @JustMe-vz3wd 10 หลายเดือนก่อน

      bruh u cant compare a civilized nation like germany with a shithole third world country like Merica.

    • @seedney
      @seedney 10 หลายเดือนก่อน +16

      Theory all countries but there's a human factor here also.... in Poland I get eSim for my email just calling them and asking... Not even security questions ever asked xD Imagine... Just spoof my phone number, call from my iPhone from a Macbook nearby (bluetooth vulnerabilities), all different methods (they even don't know existing... or they probably even didn't care detecting that it's fake... (even spoofing from VOIP gate will do - that's trivial to detect - but often will pass)

    • @domdomdomme1203
      @domdomdomme1203 10 หลายเดือนก่อน +14

      Edit: if an attacker would try to swap your SIM via the hotline (not the physical store), they’d have to know first your Providers Account number and second the last digits of your bank card number. Then they can prompt for a SIM swap which needs to be authorized by a 6 digit code sent to your current phone number, which they don’t have access to unless you’d give them that code

  • @_Wirenut_
    @_Wirenut_ 10 หลายเดือนก่อน +1622

    NOTHING WILL CHANGE TILL ALL WIRLESS CARRIERS ARE HELD ACCOUNTABLE!!! THESE ARE BILLION DOLLAR COMPANIES AND THEY ARE NEVER HELD ACCOUNTABLE!!

    • @jvanek8512
      @jvanek8512 10 หลายเดือนก่อน

      The problem is these journalist arent covering the entire scam. The victims typically has their email accounts compromised before the sim swap. This isn't just in the cell companies. Think about it. They said about 2000+ Sim swapping victims in the more recent numbers. There are roughly 300 million cell users in the United States alone. Clearly it's something that rarely happens and the victims were compromised far before the sim swapping

    • @rectify2003
      @rectify2003 10 หลายเดือนก่อน

      Probably because many of the criminals are the contacts in the wireless companies

    • @marcusa.rivera6377
      @marcusa.rivera6377 10 หลายเดือนก่อน

      I don't doubt the banks are involved.

    • @MegaStarjames
      @MegaStarjames 10 หลายเดือนก่อน +25

      Amen😎🙏🏾💯

    • @lindamaemullins-wr1jg
      @lindamaemullins-wr1jg 10 หลายเดือนก่อน +9

      I got some IDEAS on that 🤔🤨

  • @patmcbride9853
    @patmcbride9853 10 หลายเดือนก่อน +849

    You failed to mention that the cell phone providers allow the SIM card swap by NOT insisting on ID before issuing a new SIM card or phone.

    • @jamesvelvet3612
      @jamesvelvet3612 10 หลายเดือนก่อน

      Collecting someone's ID? How quaint! Believe it or not fake IDs have been used in every bar, strip joint, etc for the last 50 years. $15/hour clerks are not trained by the FBI or NSA in to spot fake IDs. A high school kid can print you up a new ID in ten minutes. Sheesh!

    • @edwizard62
      @edwizard62 10 หลายเดือนก่อน +31

      I agree. And shouldn't there be a big red flag if someone is trying to get a new phone in Utah but lives in Georgia? Hmmm.

    • @Seeingisntbelieving
      @Seeingisntbelieving 10 หลายเดือนก่อน +16

      My company requires an account password for the phone to get a SIM card. Probably because I called in and added it. Just add an account password that cannot be bypassed. If you forget it sucks😊 but otherwise your account is protected.

    • @patmcbride9853
      @patmcbride9853 10 หลายเดือนก่อน

      @@edwizard62 I moved and had a reason to deal with my provider.
      But I went into one of their storefronts.

    • @seedney
      @seedney 10 หลายเดือนก่อน +1

      Can you make eSim by just opting in with sms somewhere? 😂😂😂 Companies doesn’t know security. They care about other stuff..

  • @donaldp9259
    @donaldp9259 10 หลายเดือนก่อน +286

    Right straight to a lawyer to sue the phone company for not verfying identification.

    • @chipmunktubetop
      @chipmunktubetop 10 หลายเดือนก่อน +14

      Tell us how that goes, honey.

    • @larsvaahlmar1784
      @larsvaahlmar1784 10 หลายเดือนก่อน +12

      these lawsuits last years and years

    • @BeautyEsqueAuthor
      @BeautyEsqueAuthor 10 หลายเดือนก่อน +9

      Secure your SIM with a PIN. There's a tutorial on TH-cam. Then, use a pin to secure your phone account. Finally... Always request a pin for your accounts at the bank. Oh, and make certain your family has a code word in emergencies. That way, AI scam calls won't work.

    • @jojosewist8921
      @jojosewist8921 9 หลายเดือนก่อน +5

      With most of these companies you agreed to arbitration before their selected judge, when you first got the account. It is in the pages and pages of tiny print you agreed to.

    • @seriouscat2231
      @seriouscat2231 9 หลายเดือนก่อน +4

      @@chipmunktubetop, he's your honey?

  • @NorthernChev
    @NorthernChev 10 หลายเดือนก่อน +295

    My favorite part was where they say, “if you suspect you’re a victim and your phone stops working, call this number…”.

    • @elizabethroessner8487
      @elizabethroessner8487 10 หลายเดือนก่อน +16

      😂.

    • @JustMe-vz3wd
      @JustMe-vz3wd 10 หลายเดือนก่อน +7

      lol.

    • @okaro6595
      @okaro6595 10 หลายเดือนก่อน +15

      Use a different phone. I have two phones with three sims.

    • @NorthernChev
      @NorthernChev 10 หลายเดือนก่อน

      @@okaro6595 Thanks, Tuvok!

    • @BillAnt
      @BillAnt 10 หลายเดือนก่อน +8

      Obviously use a different phone. DUH! smh

  • @Impozalla
    @Impozalla 10 หลายเดือนก่อน +636

    The fraud is definitely an inside job. I have worked for AT&t before and I've seen scandalous employees doing Sim swaps without a customer's ID.

    • @firebir11
      @firebir11 10 หลายเดือนก่อน +12

      No 4 digit code required or do they already know your code? At&t requires a 4 digit code where I am.

    • @arofhoof
      @arofhoof 10 หลายเดือนก่อน

      I dont think 4 digit code is needed because they produce a new simcard@@firebir11

    • @kevliao
      @kevliao 10 หลายเดือนก่อน +30

      I hope u reported it.

    • @firebir11
      @firebir11 10 หลายเดือนก่อน +5

      Can I ask you , can they still do it without the 4 digit PIN code?

    • @auniversalwoman
      @auniversalwoman 10 หลายเดือนก่อน +27

      A dude at Spectrum took my phone to the back room and I freaked out and told him I wanted him in front of me with it.

  • @TechTVusa
    @TechTVusa 10 หลายเดือนก่อน +1706

    The phone companies should require people to come into the store with 3 pieces of ID to transfer a phone number to a new SIM card.

    • @colddeadhands5167
      @colddeadhands5167 10 หลายเดือนก่อน

      Dude.....that's racist. You know blacks can't get an i.d.

    • @FP194
      @FP194 10 หลายเดือนก่อน +64

      I have a special pin that is required to activate a new phone

    • @TechTVusa
      @TechTVusa 10 หลายเดือนก่อน

      @@FP194 I think the hackers just need your phone number.

    • @aresargento4281
      @aresargento4281 10 หลายเดือนก่อน +115

      Yes, phone carriers should require people to come into store to verify their identity. This could easily be an inside job.

    • @AA-kj4ic
      @AA-kj4ic 10 หลายเดือนก่อน +89

      have you seen what kind of people work in the stores? barely high school graduates, I'm sure they can easily be bribed if a criminal organization wants.

  • @joelrossell5124
    @joelrossell5124 10 หลายเดือนก่อน +538

    Seems like the people who are giving them a new phone are in on the scam

    • @theduplicator3270
      @theduplicator3270 10 หลายเดือนก่อน +11

      Ya think?

    • @seedney
      @seedney 10 หลายเดือนก่อน +5

      that can happen... Who monitors that the person who want the job doesn't have criminal history? who verify them?

    • @Hayley871
      @Hayley871 10 หลายเดือนก่อน +7

      I was worried by my dealings with a member of Telstra when I called for support. I put the call on speaker and my husband told me to hang up on her

    • @iswearitstheweed33
      @iswearitstheweed33 9 หลายเดือนก่อน +1

      correct 👍🏽

    • @victorarregnelle8976
      @victorarregnelle8976 5 หลายเดือนก่อน

      There should be recordings, no? They should be able to know exactly who did it. Unless the recordings were already erased but doubt it the scammers gonna take their sweet time and i bet recording last a while before being deleted.

  • @uncleshark181
    @uncleshark181 9 หลายเดือนก่อน +49

    He asked to not be identified, then he shows his face clear as day to millions of people

    • @coreyhubbard5820
      @coreyhubbard5820 หลายเดือนก่อน

      Yep

    • @clarkmacgowan5114
      @clarkmacgowan5114 19 วันที่ผ่านมา

      Doesn't mean anybody has his name.

    • @ShapeshifterOS
      @ShapeshifterOS 13 วันที่ผ่านมา

      @@clarkmacgowan5114 All you need is a face to get someones identity. Especially a public servant who will have a public profile.

  • @NEVIXIA
    @NEVIXIA 10 หลายเดือนก่อน +140

    Please note that this also applies to eSIM. This video is exaggerating the swim swap issue by showing a physical sim card. Hackers are not physically stealing your sim card they are cloning yours remotely.

    • @twentynineteen4687
      @twentynineteen4687 10 หลายเดือนก่อน +9

      Good point

    • @okaro6595
      @okaro6595 10 หลายเดือนก่อน +43

      There is no cloning, they just get a new one with the same number.

  • @incipidsigninsetup
    @incipidsigninsetup 10 หลายเดือนก่อน +359

    The carriers are the problem. They dont have safties requirements for a SIM swap like voice ID, which credit card companies have. A requirement for physical ID isnt there either.
    Also the phone emlpoyees themselves are the criminals. They get these jobs at phone companies and do the swap for criminal organizations. This is the number one way the swap happens.

    • @Thatstonedbunny24
      @Thatstonedbunny24 10 หลายเดือนก่อน +21

      The employees are in on the scam.

    • @stefan0ro
      @stefan0ro 10 หลายเดือนก่อน +15

      Voice ID in the era of AI? Takes a few minutes of work involving a voice sample sentence from the target person to make an AI say whatever

    • @ricardodiez4311
      @ricardodiez4311 10 หลายเดือนก่อน +9

      Don't use your phone to pay or to bank

    • @incipidsigninsetup
      @incipidsigninsetup 10 หลายเดือนก่อน +1

      @@stefan0ro not presently. Their are inflections given through emotions and physical characteristics that AI can't mimmick.

    • @izoyt
      @izoyt 10 หลายเดือนก่อน

      @@ricardodiez4311 that would be best policy, imo. only problem is, that in these days everything basically forcing you to use online banking via phone everywhere, cash soon won't be even option any more etc. they making more problems than solutions, world is loosing critical thinking and commons sense, from phones, cars, jobs, whatever

  • @Sidicas
    @Sidicas 10 หลายเดือนก่อน +179

    Paypal saved the day. Not the banks that held her money and allowed the assets to be transferred. Not the phone company that reassigned her phone number to the scammer. . Paypal identified the suspicious transaction and aborted it.. Never gonna complain about paypal fees again...

    • @iaing9028
      @iaing9028 10 หลายเดือนก่อน +39

      If the phone company became legally liable for the financial losses caused by the sim swap, they would soon start asking for ID.

    • @forthoseabouttodie
      @forthoseabouttodie 10 หลายเดือนก่อน +8

      Plenty of other things to complain about though !
      They aren't usually on the side of the buyer, just the seller !

    • @jgalt5002
      @jgalt5002 10 หลายเดือนก่อน +8

      I only pay via PayPal or credit card on phone which is protect never put banking info on phone or computer . I know to much to do that .

    • @alexcarter8807
      @alexcarter8807 10 หลายเดือนก่อน +1

      Business bank accounts also have more layers of protection so that's another possibility.

    • @missmayflower
      @missmayflower 10 หลายเดือนก่อน +3

      I love PayPal. I won’t shop online on websites that don’t have PayPal.

  • @danielduncan6806
    @danielduncan6806 10 หลายเดือนก่อน +189

    2:19 They protected this investigator's identity by showing us his face. There are criminals who specialize in identifying people by their faces. By showing his face, they have blatantly revealed his identity; the opposite of what they said.

    • @TheNYgolfer
      @TheNYgolfer 7 หลายเดือนก่อน +5

      He asked that his name not be given. He chose to sit in front of the camera.

    • @danielduncan6806
      @danielduncan6806 7 หลายเดือนก่อน +5

      @@TheNYgolfer Irrelevant.

    • @VMR8648
      @VMR8648 3 หลายเดือนก่อน +7

      They also failed to tell us exactly HOW TO AVOID this scam, which is click bait!! They only mentioned what to do once you're already scammed.

    • @marceystevens8275
      @marceystevens8275 2 หลายเดือนก่อน +2

      write to your congressman to make it a law to show ID before a sim swap is conducted

    • @MichaelMossmanNZ
      @MichaelMossmanNZ 23 วันที่ผ่านมา

      @@VMR8648 4:08 The first step, don't overshare on social media.

  • @mesenteria
    @mesenteria 10 หลายเดือนก่อน +57

    This convinces me that a land line is still an important asset. If the company issuing the SIM has to call you on another line, they won't deal with the person who has attempted the scam.

    • @okaro6595
      @okaro6595 10 หลายเดือนก่อน +2

      Or you could and should have a second cell phone. Where I live landlines are history. You could not have gotten a new one for ten years, in most of the country it the service is completely canceled.

    • @PiefacePete46
      @PiefacePete46 10 หลายเดือนก่อน +2

      We got rid of our landline because we were receiving so many calls from scammers. At that time, almost none of them used mobile phones (where I live). We are now starting to get occasional calls to our mobiles.

    • @fltfathin
      @fltfathin 10 หลายเดือนก่อน

      Still can be attacked by splicing the landline cable

    • @Green__one
      @Green__one 9 หลายเดือนก่อน +2

      Landlines can equally be affected by this. Instead of calling the company and saying your phone was "lost or stolen" they call the company and say you're moving, or you're switching from landline to cell phone.
      This attack actually pre-dates cell phones by several decades. It's just more prevalent now that all our banking is done with codes sent to our phones.

  • @TheDennisgrass
    @TheDennisgrass 10 หลายเดือนก่อน +25

    @2:10 "Investigator asked us not to name him, to protect his identity", so we decided to show him talking with us, to help scammers identify him.

    • @newbielives
      @newbielives 22 วันที่ผ่านมา +5

      Lol I was seriously like WTF

    • @HelpusatUnited24
      @HelpusatUnited24 18 วันที่ผ่านมา

      Oh I missed that yikes lol

  • @DMINATOR
    @DMINATOR 10 หลายเดือนก่อน +269

    Phone carriers are at obviously at fault ! It's ridiculous they don't check that phone is active or not, you can call it and verify if there is a person or not !

    • @timothydempsey3763
      @timothydempsey3763 10 หลายเดือนก่อน +18

      They got folks on inside,

    • @FP194
      @FP194 10 หลายเดือนก่อน +1

      So personal responsibility to make sure you have the proper security set up is not a priority

    • @idrathernot_2
      @idrathernot_2 10 หลายเดือนก่อน

      ​@@timothydempsey3763the same way they keep finding card skimmers in gas stations, the employees are in on it

    • @jsncrso
      @jsncrso 10 หลายเดือนก่อน +7

      You completely fail to understand how this scam works lol. The people who get in touch with your phone company already have your crucial information, so your phone company cannot tell if it's really you or not. And how does checking to see if the phone is active or not make any difference? Stolen phones are used and active just like regular phones. Like the video says, don't go posting your personal information because identity theft comes in many forms, and this is one of them

    • @DMINATOR
      @DMINATOR 10 หลายเดือนก่อน +4

      @@jsncrso ofcourse they do otherwise it wouldn't work. However my point was that to prevent this from happening operator always knows that phone is online since it's connect to the network. So if someone says "i lost my phone" you can see that it's not true.

  • @Andrew-718
    @Andrew-718 11 หลายเดือนก่อน +202

    Something to add, most Major Cell Phone Carriers have an added security measure specifically designed to help prevent "SIM Swapping". It requires extra measures to perform the actions atop any existing measures and can even include your physical presence along with proper identification at one of their store locations. It may take slightly longer, and require a few additional steps when you decide to upgrade your phone, but it's well worth the minor inconvenience for the added protection.

    • @realspinelle1
      @realspinelle1 11 หลายเดือนก่อน +2

      To be even more clean it's mostly not a thing anymore

    • @mr88cet
      @mr88cet 10 หลายเดือนก่อน +4

      @@realspinelle1, you mean that SIM-swapping is “not a thing anymore”?

    • @randallsmerna384
      @randallsmerna384 10 หลายเดือนก่อน +4

      ​@@realspinelle1WHAT is not a thing anymore?

    • @iamhudsdent2759
      @iamhudsdent2759 10 หลายเดือนก่อน +7

      @JohnnytNatural WHY won't the "scammer" have access to your Gvoice or text app number. Doesn't he have access to what's in your phone? Or not?

    • @iamhudsdent2759
      @iamhudsdent2759 10 หลายเดือนก่อน

      @@realspinelle1 You don't have a functioning brain.

  • @MisterNiles
    @MisterNiles 10 หลายเดือนก่อน +210

    One of the great things about having no money is no one can drain your bank account.

    • @genericreference6969
      @genericreference6969 10 หลายเดือนก่อน +9

      Unless they deposit phony cheques and then withdraw based on those

    • @lj6079
      @lj6079 10 หลายเดือนก่อน

      Banking clearing times will prevent this. ​@@genericreference6969

    • @lj6079
      @lj6079 10 หลายเดือนก่อน

      Banking clearing times will prevent this. ​@@genericreference6969

    • @pinkyssj4
      @pinkyssj4 10 หลายเดือนก่อน +21

      They could open credit cards and put you in further debt... maybe

    • @pasheg4345
      @pasheg4345 10 หลายเดือนก่อน +5

      Not really. In many countries (not sure about US) it's fairly common for identity thieves to apply for a large loan once they've gotten access to your banking app. Failing that, they simply drain your credit card (which is not their first choice, as in most countries the maximum overdraft is usually quite limited). Also there may be other limitations, such as capped transaction sum or max daily withdrawal.
      But even this is not the worst part. In some countries, identity thieves can even sell your property (apartment or home) right under your butt using your stolen identity and the system of electronic public services. The total cost of the whole fraudulent operation is just a few thousand dollars at most, there's essentially zero risk of getting caught, and the victim has no possible way to recover their property (assuming the thieves quickly resold it multiple times through front men)

  • @pn4640
    @pn4640 10 หลายเดือนก่อน +100

    I don’t understand how mobile phone companies just agree to swap SIM cards to strangers without identification, they should be held accountable

    • @MarquesReacts
      @MarquesReacts 9 หลายเดือนก่อน +3

      Just typing without actually knowing what you’re talking about 😂

    • @rlkinnard
      @rlkinnard 6 หลายเดือนก่อน +16

      @@MarquesReacts no, the basic sense is the phone company should not swap phone numbers unless the person is present physically with id.

    • @jennifermarie3158
      @jennifermarie3158 25 วันที่ผ่านมา +7

      @@MarquesReacts Just typing without actually contributing anything of value 😂

    • @redbaron6805
      @redbaron6805 22 วันที่ผ่านมา

      @@jennifermarie3158 They use FAKE ID's you clown. You have any idea how this works in the real world...?
      Obviously not.

    • @redbaron6805
      @redbaron6805 22 วันที่ผ่านมา

      @@rlkinnard They DO required ID's genius. This is done with FAKE Id's being presented...

  • @andrewhenry4168
    @andrewhenry4168 10 หลายเดือนก่อน +48

    The problem is clearly in the hands of the phone company they are the ones giving the sim cards to the criminals

    • @Joe-vf8ux
      @Joe-vf8ux 10 หลายเดือนก่อน

      I think the criminal is at fault.

    • @farahmotel
      @farahmotel 9 หลายเดือนก่อน +1

      What if the employe is a scammer ?

    • @MarquesReacts
      @MarquesReacts 9 หลายเดือนก่อน

      Right it’s not your fault, it’s not your banks fault the people actually holding your money by the way, it’s your cell phone company’s fault 🤣🤣🤣 please take some responsibility

  • @danburch9989
    @danburch9989 10 หลายเดือนก่อน +176

    Cell companies should insist on an in-person appearance to swap sim cards to a new phone. Verify the ID of the person. If they can't make an in-person appearance, it's most likely they are not the person who's authorized to change phones.

    • @HobbyOrganist
      @HobbyOrganist 10 หลายเดือนก่อน +4

      Nope not true, the nearest place to me where a cell phone store is, is a 45 mile drive each way, I'm supposed to take 3 hours off work to drive there to show ID in person???
      I bought a new phone last night on UScellular, they called, and all I had to do was confirm my name and mailing address and that's where they are mailing the new phone.

    • @danburch9989
      @danburch9989 10 หลายเดือนก่อน +4

      Provided your phone isn't mis-delivered. In the past 2 years, I'd guess we've had a half dozen of our packages delivered to a neioghbor and we've receive an equal number of neighbor's packages. I'm even getting emails from companies that I've never had any business relationships. Sorry, but I just don't trust delivery on expensive or sensititive equipment.

    • @kito1san
      @kito1san 10 หลายเดือนก่อน +1

      Normally, when you do any changes to the account they require a secret code or word before they will be able to access your account or make any changes. If you fail to get that code (forgot), they will require only an in person at the store and with your ID.

    • @evacody1249
      @evacody1249 10 หลายเดือนก่อน +1

      So that would leave us with only ATT, Tmobile, and Verizon.
      Good job, you have made it impossible to ever own a phone.

    • @MarquesReacts
      @MarquesReacts 9 หลายเดือนก่อน

      @@danburch9989Horrible idea!

  • @stumac869
    @stumac869 10 หลายเดือนก่อน +92

    If your sim provider gives your phone number to a scammer without your permission then surely they are liable for any loss if it's used to steal from you?

    • @alexcarter8807
      @alexcarter8807 10 หลายเดือนก่อน +9

      They are accessories to the crime.

  • @ELEVOPR
    @ELEVOPR 10 หลายเดือนก่อน +113

    What makes this worse is when you call your bank and no one is there to answer.
    Hours of operation are 8am-8pm and at 11pm you realize you are being Sim Swapped Scammed.
    There should be a law th
    where Banks have to have someone answer you call 24-7 With A Security Specialist at hand 24/. Banks are the problem as well.

    • @dawnkindnesscountsmost5991
      @dawnkindnesscountsmost5991 10 หลายเดือนก่อน +7

      I agree, and I'll bet banks would say that doing that is too costly, meaning it'll cut into shareholder profits.

    • @novampires223
      @novampires223 10 หลายเดือนก่อน +4

      Join a credit union, fk the banks

    • @ELEVOPR
      @ELEVOPR 10 หลายเดือนก่อน

      @@novampires223 I think they are worse when it comes to getting you your money back. Drag their feet more? Also some Credit Unions you need to be a member of a work force to join them, at least most credit unions work that way.

    • @steeviebops
      @steeviebops 10 หลายเดือนก่อน +6

      That's crazy. I'm in Ireland and my bank's card services are open 24/7.

    • @mikeg2491
      @mikeg2491 10 หลายเดือนก่อน

      @@novampires223it’s not like a lot of credit unions are open 24/7 either

  • @kennethprince8857
    @kennethprince8857 10 หลายเดือนก่อน +24

    If you have Verizon you can put a lock on your phone number. You can set up Number Lock for free to protect your mobile number from an unauthorized move. That number can't be moved to another line or carrier unless you remove the lock.

    • @tashalynn29
      @tashalynn29 10 หลายเดือนก่อน +7

      Thank you.

    • @annheatherton
      @annheatherton 10 หลายเดือนก่อน +1

      Is that what the lock is for?? My new phone has that, but I thought it was about me having to log on every time I picked it up.

    • @vadnegru
      @vadnegru 10 หลายเดือนก่อน +1

      Would that help to prevent swapping on the same Carrier?

    • @fibbs6533
      @fibbs6533 7 หลายเดือนก่อน +1

      Do other carriers offer this?

    • @CAMDEC1217
      @CAMDEC1217 20 วันที่ผ่านมา

      Xfinity has this as well

  • @cobolsaurus
    @cobolsaurus 10 หลายเดือนก่อน +30

    That ridiculous. In Venezuela, for example, cell phone companies register all your data, even your fingerprints, when you buy a new line. If someone goes to a cell phone company and claims to be the owner of some phone number, they will check that just by entering the ID card number, and they will know if that person has that phone number assigned or not. You have to present your physical ID card with your picture and everything.

    • @josepha.r5839
      @josepha.r5839 22 วันที่ผ่านมา

      Here in the US: "Have national ID and voter cards?!! Horrendous! The government will have all our information!!" Idiots galore. I've lived and worked in Mexico, Chile, Thailand, Lesotho, Kenya, Morocco, Egypt, Saudi Arabia, and Emirates. Had government ID for all of those ... just like the nationals.

  • @howard6433
    @howard6433 10 หลายเดือนก่อน +78

    To aggravate all this, the country's largest bank, Bank of America, allows ONLY sim-based 2FA. This makes all their accounts vulnerable to sim swapping attacks. They can overcome this by simply allowing use of authorization apps, but they don't.

    • @roninthedestroyer8958
      @roninthedestroyer8958 10 หลายเดือนก่อน +6

      Boa is the worst bank they get hacked all the time

    • @jimh.8138
      @jimh.8138 10 หลายเดือนก่อน +2

      There are no federal, state or local laws that require you to do business with BofA. Let the suckers take the risk.

    • @SK-hs4fp
      @SK-hs4fp 10 หลายเดือนก่อน +18

      It isn't just BofA. It's pretty much all of the banks and all of the credit unions. The only 2fa that they support is SMS based to your cell phone. If they supported Authorization apps, this will cease to be a problem.

    • @roninthedestroyer8958
      @roninthedestroyer8958 10 หลายเดือนก่อน

      @@SK-hs4fp I know but boa has been caught numerous times doing shady stuff even laundering money. They get hacked all the time and have people info stolen.
      I had them for a year within that year I go use my debit card to pay for groceries and it's canceled. I go to the bank and they tell me sorry. We had a security breach yesterday so we canceled a lot of debit cards. No text messages about the card after the 3rd time. I closed my accounts they are also the ones who foreclosure on people homes that are not behind on their mortgage.

    • @JuanEditor
      @JuanEditor 9 หลายเดือนก่อน

      The average person can't be trusted with authorization apps. They're not tech savvy enough to know how to responsibly manage a 2fa app. They can easily lose access to it or mess something up during set up. This is why banks don't do it.

  • @MysteryMan404
    @MysteryMan404 10 หลายเดือนก่อน +87

    Cell providers need to own up and pay up

  • @SuperFunJess
    @SuperFunJess 10 หลายเดือนก่อน +20

    Easy remedy is to require the owner of the phone to appear in person with multiple identifications for replacing sim cards. Require the card on file as well.

    • @teru797
      @teru797 2 หลายเดือนก่อน +2

      or better yet, stop using a phone for 2 factor auth.

  • @martina5296
    @martina5296 10 หลายเดือนก่อน +21

    The sad and aggravating part is that when the hackers are caught they get light sentence even though they cause mystery and lost of large amounts of money. Judges need to understand the vast chaos and also people losing their a large sum of money.
    So how do hackers get into people's phone? That would have been helpful and also what banks are doing to protect their customers. Why would any person or business want to have a bank who doesn't values their customers and have more authentications and verifications for their customers and even notice unusual and suspicious activity going on accounts and cell phones, too.
    What's more important, have some inconveniences in going to the bank and/or cell phone store or having your phone hacked and money drained from your accounts? Also have more than one verification that has to be verbal to access your accounts or in person.

    • @seriouscat2231
      @seriouscat2231 9 หลายเดือนก่อน

      "Misery and loss", not mystery and lost.

    • @LprogressivesANDliberals
      @LprogressivesANDliberals 3 หลายเดือนก่อน +1

      Just last year a 26 year old man who stole over 2 million via SIM card was only given 3 years in prison… 100% going to reoffend 🤦🤦🤦🤦🤦

  • @ofcourseimfullofit
    @ofcourseimfullofit 10 หลายเดือนก่อน +40

    That’s why many cell companies are doing away with physical sims. When they get caused they should suffer a severe punishment. Many people work hard for their money and they could end up on the streets.

    • @ofcourseimfullofit
      @ofcourseimfullofit 10 หลายเดือนก่อน

      @user-iy1vo2jf2q people need to do away with unnecessary apps. Apple allows you to uninstall almost every app. Android won’t let you uninstall things like Google.

    • @woopsserg
      @woopsserg 10 หลายเดือนก่อน +11

      Scam works the same regardless if it's a physical SIM card or eSIM. Scam with eSIM actually could be done easier as it does not require scammer's presence at the shop or physically shipping a new sim card. Transfer can be done remotely.

    • @ofcourseimfullofit
      @ofcourseimfullofit 10 หลายเดือนก่อน +1

      @@woopsserg How could that be easier than swapping sims?

    • @woopsserg
      @woopsserg 10 หลายเดือนก่อน +7

      @@ofcourseimfullofit Swap can be done either way between SIM/eSIM. With eSIM it can be done completely remotely, no need to collect/ship physical card. With eSIM it's possible to steal US phone number while being say in India with no accomplices in US whatsoever.

    • @ofcourseimfullofit
      @ofcourseimfullofit 10 หลายเดือนก่อน +1

      @@woopsserg How? It’s not as easy as switching a sim. We’re talking about this country. Of course over seas would be harder to do a sim swap

  • @adamhuffman3354
    @adamhuffman3354 10 หลายเดือนก่อน +49

    Every time we go out in the world we are vulnerable to so many different levels of assault it’s mesmerizing! From cyber/financial crimes to pathogens to physical / mental!

    • @ritaroad
      @ritaroad 10 หลายเดือนก่อน +3

      Today I took the Pink Line to downtown Chicago. I made it back home alive.

    • @pragawa
      @pragawa 10 หลายเดือนก่อน +3

      You're so right, Adam! It's scary, specially for older people.

    • @NondescriptMammal
      @NondescriptMammal 10 หลายเดือนก่อน

      It's bizarre that the more technology advances, the more vulnerable we are. "Identity theft" wasn't even a phrase a few decades ago. The "convenience" of using your credit card online or over the phone has made it commonplace. Nowadays you even have to worry that somebody has hijacked the title to your house. And there are scanners that can read the magnetic strip on your credit card while it's in your pocket. How are ordinary people supposed to be "vigilant" enough to keep up with all the latest electronic scams?
      Closing such security holes should be completely the banks' responsibility. If that means getting rid of some convenient options, so be it. I don't want to have to worry every day about the latest innovation in stealing my money electronically, and hope that the news show will tell me about it before it happens. That's the main reason for having your money in a bank instead of under your mattress, to have a safe secure place to keep it.

  • @OleensEmbroidery
    @OleensEmbroidery 10 หลายเดือนก่อน +27

    Our bank will only make changes in our accounts in person. A little more trouble but we sleep well. Also, no banking or social media apps.

    • @kafklatsch3198
      @kafklatsch3198 10 หลายเดือนก่อน +1

      I'm pretty sure no changes are made. The access is via your current bank information

    • @caspiana3623
      @caspiana3623 10 หลายเดือนก่อน

      @@kafklatsch3198 She said "no banking or social media apps."

    • @solarsynapse
      @solarsynapse 11 วันที่ผ่านมา

      Smart!

  • @CyberFox232
    @CyberFox232 10 หลายเดือนก่อน +8

    The FBI should spend more time on this, and zero time going after parents at school board meetings.

    • @josepha.r5839
      @josepha.r5839 22 วันที่ผ่านมา

      Bravo!

    • @BartmanMi
      @BartmanMi 21 วันที่ผ่านมา +2

      Lol Donnie wants to abolish the fbi. You're on your own girl.

  • @billydavis4252
    @billydavis4252 10 หลายเดือนก่อน +12

    Why isn't the cellphone company responsible for the costs since they are the one responsible for handing over your account without verification?

  • @pinkysgarage4517
    @pinkysgarage4517 10 หลายเดือนก่อน +73

    Should be a capital crime.

    • @torquetheprisoner
      @torquetheprisoner 10 หลายเดือนก่อน +4

      literally

    • @LprogressivesANDliberals
      @LprogressivesANDliberals 3 หลายเดือนก่อน

      Stake through the anus and out of the mouth!! Thankfully I caught it fast enough and changed Al of my phone app security.

  • @lawrencehawkins7198
    @lawrencehawkins7198 10 หลายเดือนก่อน +28

    This “Story” has a lot of information. Precious little, however, on how to protect yourself. This piece is essentially click-bait.

    • @sadtiger2022
      @sadtiger2022 10 หลายเดือนก่อน +1

      4:09 listen again

    • @lawrencehawkins7198
      @lawrencehawkins7198 10 หลายเดือนก่อน +2

      @sadtiger2022 I did. Which is why I wrote, “Click-Bait.” I could very well have written “Bravo Sierra,” but you get the point.

    • @solarsynapse
      @solarsynapse 11 วันที่ผ่านมา

      Don't use a "phone" for anything related to money!!!

  • @rwg1811
    @rwg1811 10 หลายเดือนก่อน +28

    Experts do not recommend two-factor authentication using a sim card. Every single one of them will tell you to not use a SIM card to use some other form of 2FA.

    • @Green__one
      @Green__one 9 หลายเดือนก่อน +7

      And yet not a single bank will allow anything other than SMS based 2FA, and as the end user you don't get to choose the 2FA method, the bank does. So what can you actually do in the REAL world?

  • @enderwiggen3638
    @enderwiggen3638 10 หลายเดือนก่อน +19

    The court needs to find the cell phone companies liable for this, then they will ensure that their security is better and stop sending phones to random people who call.

  • @pinkysgarage4517
    @pinkysgarage4517 10 หลายเดือนก่อน +45

    This is why I do NOTHING on my phone. Text and phone calls mostly.
    No bank info
    No email
    No social media (at all - anywhere)

    • @MysteryMan404
      @MysteryMan404 10 หลายเดือนก่อน +12

      Well, you’re Amish then

    • @pinkysgarage4517
      @pinkysgarage4517 10 หลายเดือนก่อน

      Nope. Just smart.@@MysteryMan404

    • @accidentsafe
      @accidentsafe 10 หลายเดือนก่อน +9

      You're doing it right. Same. Won't do any banking on phone.

    • @woopsserg
      @woopsserg 10 หลายเดือนก่อน +8

      SIM swap has nothing to do with hacking your phone though. It's about stealing your phone number and using it for nefarious purposes. What was said at 1:55 is absolute nonsense.

    • @igeo.449
      @igeo.449 10 หลายเดือนก่อน +8

      This is social media dear😅

  • @oo0Spyder0oo
    @oo0Spyder0oo 10 หลายเดือนก่อน +45

    The onus is on the phone company for believing this crap then. Don’t they check the identity of the claimant before issuing another phone?

    • @HobbyOrganist
      @HobbyOrganist 10 หลายเดือนก่อน +3

      No, they figure someone paying $500 or whatever for a new phone is good

  • @king-galaxiusstravinsky5766
    @king-galaxiusstravinsky5766 10 หลายเดือนก่อน +24

    Last year someone used my card information to order an item on the Walmart website the same time I was browsing the same site! The product was delivered to Katy, North Carolina. And, guess what?
    I never even left Walmart an address and I live in Texas!🤯My card company did an investigation because I requested it. And, I did not get my money back! So, I contacted the North Carolina Bureau of Investigation via email.
    Now, it looks like I am going to have to spend extra money and hire a private investigator to get whomever responsible prosecuted.💔🤦🏾

    • @Azar-c5k
      @Azar-c5k 10 หลายเดือนก่อน +3

      Sorry about that but there’s not any Katy NC. I think you got the town name wrong.

    • @SteveinSanFrancisco
      @SteveinSanFrancisco 10 หลายเดือนก่อน +4

      Why wouldn't they give you your money back? That part doesn't make sense especially since you have a different address then the purchase

    • @SteveinSanFrancisco
      @SteveinSanFrancisco 10 หลายเดือนก่อน +2

      And why would you call a bureau of investigation instead of the "Katy" police to file a local police report... It sounds like you have the address of where the item was shipped, should be pretty easy for them to follow up.... right?

    • @SteveinSanFrancisco
      @SteveinSanFrancisco 10 หลายเดือนก่อน

      And how are we supposed to guess that you didn't leave walmart an address... What does that mean?

    • @king-galaxiusstravinsky5766
      @king-galaxiusstravinsky5766 10 หลายเดือนก่อน

      @@SteveinSanFrancisco Poor investigating. I never left an address, because what I bought was supposed to be picked up by my kid. I thought that the whole situation was totally weird, because what I bought was delivered to an address in Katy, North Carolina.

  • @I-talk-about-tough-topics
    @I-talk-about-tough-topics 3 หลายเดือนก่อน +2

    About two years ago, I told several companies over the phone that their security was lax, namely based on information that is easy to find, but all it resulted in was confused and annoyed responses.

  • @stevemartin3601
    @stevemartin3601 29 วันที่ผ่านมา +5

    We got identity theft after visiting a verizon store to get a replacement phone. Store employee passed our info on to accomplices who ran up a $20,000 bill at best buy. We didnt had to pay it but it was a pain in the ass to clear up.

  • @falcorthewonderdog2758
    @falcorthewonderdog2758 10 หลายเดือนก่อน +32

    They can't drain your bank account if you don't bank online. Convenience has security risks

    • @okaro6595
      @okaro6595 10 หลายเดือนก่อน +4

      They can't do it in ay country that has any security on online banking. You never should get access to a bank account with just a phone number. Here you need three other pieces of information.

    • @Green__one
      @Green__one 9 หลายเดือนก่อน +1

      They actually can. If they have enough information to convince the cell company that they are you, they probably also have enough to convince the bank of the same.

  • @randomvintagefilm273
    @randomvintagefilm273 10 หลายเดือนก่อน +16

    Take ALL YOUR BANK APPS OFF YOUR PHONE! Just do your transactions from home on your tablet or computer

    • @captainwohop
      @captainwohop 10 หลายเดือนก่อน +4

      That’s a great tip 👍🏼

    • @chuckh4077
      @chuckh4077 10 หลายเดือนก่อน +1

      No. Just stay logged off those accounts. Simple

  • @pvt.2426
    @pvt.2426 10 หลายเดือนก่อน +17

    Never heard of SIM swapping, until now.

    • @user-st6nt4ou6f
      @user-st6nt4ou6f 4 หลายเดือนก่อน +1

      My VM pin was changed and I was confused. But over a few hours I panicked and contacted my bank and early next am calked my retirement account. When I went to the phone store the next day( the hack happened on a Disnday) the phone store acted like they didn't know what I was talking about but did change my VM pin. I'm looking for a new phone company now to replace the one I have now. The response was completely unsatisfying to me

    • @user-st6nt4ou6f
      @user-st6nt4ou6f 4 หลายเดือนก่อน +1

      Sunday, I meant

    • @LprogressivesANDliberals
      @LprogressivesANDliberals 3 หลายเดือนก่อน

      Someone just tried it with me but my phone carrier sent out notifications and thankfully It was early morning.. change all your phone pin, password, & security question asap. Be safe

  • @evelynblose9791
    @evelynblose9791 10 หลายเดือนก่อน +15

    I worked in IT for 40 yrs in almost every aspect i.e. IT Service Delivery mgr, Infrastructure Project manager, Incident Manager, Major Incident Manager, IT Work Group Manager, Cyber Security Incident Manager, Infrastructure Release Manager, Etc, Etc, Etc. What I find truly crazy is that we see hack stories everyday of Federal/State/Local government, private industry, and individuals and yet people want to go to a digital currency system. I'm here to tell you there is ZERO possibility to keep that system secure end to end and I don't care what any talking head tells you. People are in for a rude awakening under the coming system if they let it happen.

    • @kierielong975
      @kierielong975 หลายเดือนก่อน

      We need to go back to physical cash! Only use a credit card if buying a huge purchase that you don’t have a choice of buying (house, car, etc.)

    • @MyMusiKfaVorite
      @MyMusiKfaVorite 23 วันที่ผ่านมา

      Antichrist: dont worry, just wait until my mark of the beast system go live near future:)

  • @nicktaylor7680
    @nicktaylor7680 10 หลายเดือนก่อน +6

    The Phone companies and banks should be held liable for not doing proper identity checks.

  • @RepairMan2x
    @RepairMan2x 10 หลายเดือนก่อน +23

    How do the scammers know what bank accounts you have? When the SIM is swapped the only info they have is your phone number. They don't get any account numbers except your phone account number. The only way they would be able to access your bank accounts would be to have access to your phone (in your hand) or they would have to know you and know things about you.

    • @randomstuff-qu7sh
      @randomstuff-qu7sh 10 หลายเดือนก่อน +17

      Considering how targeted this scam is, my assumption is it starts with a data breach. The criminals already have the data for identity theft, but can’t get past the 2FA. So, they either have to trick you or trick the cell service provider into giving them access.

    • @woopsserg
      @woopsserg 10 หลายเดือนก่อน

      @@randomstuff-qu7sh It could be previous data breach but not necessary at all. They can get your social security number from say previously stolen credit agency databases. Then they may know your email and user names (or figure them out later) as it's generally not a secret information. Then they can use your number to "restore" your email/google account password. Use that for "restoring" other passwords, changing associated emails. Use social engineering to get more access through human support. And so on.

    • @firstlast-gn5bo
      @firstlast-gn5bo 10 หลายเดือนก่อน +5

      Aren’t the carriers copying all the old SIM info onto the new fake SIM. All your apps and passwords go to the scammer.

    • @woopsserg
      @woopsserg 10 หลายเดือนก่อน

      @@firstlast-gn5bo Carrier does not have access to any data on your phone. SIM card just grants your phone access to their cellular network. Once new SIM card is activated, old SIM just stops being accepted by their network.

    • @kauigirl808
      @kauigirl808 10 หลายเดือนก่อน

      ​@@firstlast-gn5bono because it's a fresh new Sim. YOU need your original Sim to transfer to the new one.

  • @j.lietka9406
    @j.lietka9406 10 หลายเดือนก่อน +15

    The carriers aren't checking who is buying a replacement phone. Those carriers should share security camera footage.

    • @j.lietka9406
      @j.lietka9406 10 หลายเดือนก่อน

      @@shawnarguinsr.6545 I think the problem will get worse!

    • @JoeBLOWFHB
      @JoeBLOWFHB 10 หลายเดือนก่อน +2

      Criminals don't buy their burner phones at stores. They buy them online with a prepaid credit card.

    • @kafklatsch3198
      @kafklatsch3198 10 หลายเดือนก่อน

      ​@shawnarguinsr.6545 ... It's done in store in person.. the sim card is physically placed in the newly replaced phone...

    • @kafklatsch3198
      @kafklatsch3198 10 หลายเดือนก่อน

      ​@@JoeBLOWFHB..​@shawnarguinsr.6545 ... It's done in store in person.. the sim card is physically placed in the newly replaced phone... not over the net... time is critical and the thief can't wait for a mailed sim card..

    • @okaro6595
      @okaro6595 10 หลายเดือนก่อน +2

      This is about SIM cards, nothing to do with getting a phone.

  • @beaniril8870
    @beaniril8870 10 หลายเดือนก่อน +54

    Cell phone provider personnel are complicit, they’re the one giving info to thieves.

  • @Jimfundercover2
    @Jimfundercover2 23 วันที่ผ่านมา +4

    This is not a hack. It’s a failure of the phone company to verify the authenticity of the person requesting a new phone.

  • @F16_viper_pilot
    @F16_viper_pilot 10 หลายเดือนก่อน +7

    I love how clueless these people are reporting this story. Banks are the worst at providing security measures. Most of them do not allow two-factor authentication using a hardware token or token app, and even the ones that do often have the ability to bypass these security mechanisms, thereby defeating their security.

    • @Green__one
      @Green__one 9 หลายเดือนก่อน

      I know of a bank that only allows pure numeric passwords of exactly 4 digits. only allows SMS 2FA, and allows you to bypass it by answering "security questions" like "what's your mother's maiden name?"... I'm pretty sure my fridge is far more secure than that bank.

  • @williamlouie569
    @williamlouie569 10 หลายเดือนก่อน +13

    When complained to police or FBI they said they have more important crimes. Scamming is low priority!

    • @LprogressivesANDliberals
      @LprogressivesANDliberals 3 หลายเดือนก่อน +1

      Facts but it is probably the most abundant crime happening constantly… 😢 all digital currency is going to be a disaster

  • @alexxx7066
    @alexxx7066 10 หลายเดือนก่อน +53

    Hey lets outsource customer service to corrupt countries 😂 what can go wrong 😅

    • @joshmonus
      @joshmonus 6 หลายเดือนก่อน +3

      Yup, they are doing the needful all over our faces.

    • @eauneau
      @eauneau 13 วันที่ผ่านมา +1

      @@joshmonus🤣

  • @GarrettReynolds-uh9vj
    @GarrettReynolds-uh9vj 10 หลายเดือนก่อน +11

    In europe you have a bank app and verifications are sent to the app so it is independent from the phone number.
    The technology is in the dark ages from the banks so they should be liable for losses.

  • @lexteakmialoki5544
    @lexteakmialoki5544 10 หลายเดือนก่อน +5

    Cell phone companies are the problem here. Have a waiting time, tell the person to come back in two days, Call/text the damn phone number and see if someone answers. If they claim to be the owner then put a hold on everything. When the perps come back after two days to pick up the new phone, have them arrested and thrown in jail. Pretty simple stuff if they pass a law and make cell companies pull their head out of their ass.

    • @juliagouw
      @juliagouw 10 หลายเดือนก่อน +1

      Totally agree!! They will be more diligent if they are held accountable to reimburse the money. Otherwise they don’t really care to verify the identity.

  • @DualHelix
    @DualHelix 10 หลายเดือนก่อน +2

    Sounds less like a "SIM Swapping Scam" issue, and more like a "Provider failed to identify it's customer and illegally gave third parties access to your data" issue.

  • @stormy317
    @stormy317 10 หลายเดือนก่อน +24

    Don't put your credit card number or banking information on your cell phone Or your debit card and they won't be able to get that information.

    • @danburch9989
      @danburch9989 10 หลายเดือนก่อน

      Ciminals don't need access to your phone. They don't even need to be on the same contenent as the legitimate phone owner. All they need is the phone number and the horse has left the barn. It's lax security associated with this new technology that has opened the door to massive theft of bank account funds.

    • @robertm7957
      @robertm7957 10 หลายเดือนก่อน +1

      That's is the truth about people asking for paid by phone at cashier checkouts instead of using normal credit card or debit card. Happens when people pulled their sim card out of old phone before sold old phone still have bank info on it. People used paid by phone makes them look didn't pay for the item at checkouts. Best way use card the old way.

    • @maylani3697
      @maylani3697 10 หลายเดือนก่อน +16

      Sorry. But, using the physical card isn’t any safer these days. The credit card skimmer is even more prevalent. That’s why people switched to digital wallets. The only “safer way” is to go back to using cash.

    • @yxmichaelxyyxmichaelxy3074
      @yxmichaelxyyxmichaelxy3074 10 หลายเดือนก่อน +4


      Or use shielded wallets as I do. My banking information resides in my head. They would have to cut off my head. 😁

    • @bobsoft
      @bobsoft 10 หลายเดือนก่อน

      ​@@maylani3697 At least credit cards are protected against fraud. Debit cards and cash are not protected. The problem is so many people are sharing their information on social media and banking/shopping with their phones. You have no privacy when you put all your information on your phone and you are asking for a problem.

  • @king-galaxiusstravinsky5766
    @king-galaxiusstravinsky5766 10 หลายเดือนก่อน +7

    Just over a week ago, a dude from Tennessee stole my SIM card package! Here I am in Texas and dude stole it in Tennessee?!🤯 I found this out through tracking my package.
    So, I filed fraud through the UPS site.

  • @TimothyNeu1986
    @TimothyNeu1986 10 หลายเดือนก่อน +9

    Another big thing you should do is set a SIM PIN on your phone SIM Card. This allows the SIM card to be locked down unless you have the PIN to unlock it. It's a deterrence against SIM swappers.

    • @metyouonce
      @metyouonce 10 หลายเดือนก่อน +2

      Thank you! Went through all the comments above, until yours. I just did mine. Hopefully more readers read your valuable comments.

    • @okaro6595
      @okaro6595 10 หลายเดือนก่อน +4

      No, it will not. That PIN protects the SIM you have. When he gets the new SIM he is of course given the PIN it has. Often it is 1234. It seems people do not have any clue on what SIM swapping means. Nothing you do to your phone can protect you in anyway as it does not involve using your phone.

    • @metyouonce
      @metyouonce 10 หลายเดือนก่อน

      @@okaro6595 you are right about this.

  • @gr8dvd
    @gr8dvd 10 หลายเดือนก่อน +2

    @4:05 - 4:40 steps to thwart scam…. don’t over share info; contact phone company &create code word to authenticate sim swap (NOT your password).

  • @brendahowe1898
    @brendahowe1898 10 หลายเดือนก่อน +8

    All phone companies should be held responsible for this..

  • @BardhokNdoji
    @BardhokNdoji 10 หลายเดือนก่อน +6

    Is this a US thing? In UK the phone company doesn't just give you a new phone just because you say you have lost the current one. You should contact the insurance company, if the phone is insured. And then, the phone and sim would not be any good for scamming if you do not know the log in details and passwords. And even if you manage somehow to activate a phone to the stolen ID, the banks in UK make is so unbelievably strict to access their apps from a new phone that you would need a various complex security checks to get through, and if you enter only one of them wrong just once, they freak out and lock you out for further security checks. And I have failed many times with my own information when I moved to a new device.

    • @HobbyOrganist
      @HobbyOrganist 10 หลายเดือนก่อน

      Who is stupid enough to pay every month for insurance on a $350 phone??? they tried that with me on the new one I bought yesterday, like I'm going to pay $14.99 or whatever it was a month to insure a $350 phone LOL! If it was a $20,000 phone then yes, it's worth it, NOT for a $350 phone. Ive never lost or broken a phone in my life, I keep them in a hard CASE and make sure I never drop it, my 3 year old Android doesnt even have a scratch on the screen.

    • @okaro6595
      @okaro6595 10 หลายเดือนก่อน

      Americans generally associate the phone and the SIM tightly. The idea is to get a new SIM. You can then use it in any phone. Mayne they also give a phone but they will bill the victim for it unless paid with cash.

    • @medea27
      @medea27 10 หลายเดือนก่อน +1

      @@HobbyOrganist In some countries you can include your phone in your home contents insurance as a 'portable' device, and most mid- to high-end phones like iPhones & Samsung flip phones cost much more than $350 so it can be worthwhile to get them covered in some cases.

  • @Damariobros
    @Damariobros 10 หลายเดือนก่อน +6

    There's two sides to this. First, there needs to be better identification on the part of the phone companies in order to give out a new SIM card. Also they need to root out malicious individuals, people with connections to hackers, inside men, and people likely to accept bribes, from the company.
    Second, banks are the last major industry on Earth that do not allow other 2FA methods like TOTP apps or hardware security keys, which are WAY more secure than SMS text messages.

  • @crosswalklarry
    @crosswalklarry 10 หลายเดือนก่อน +8

    I know some companies are putting Sim blocks on accounts now(requested by owner). You have to physically come to a store and prove you are the owner of the account.

  • @SX1R
    @SX1R 10 หลายเดือนก่อน +4

    In Greece you must go to a store in person to have a SIM reissued, and the shop asks for National ID card or passport. Still SIM swapping happens, so I am convinced that the scammer rings have agents in the mobile phone providers.

    • @artmanrom
      @artmanrom 9 หลายเดือนก่อน +1

      In the USA the states are way larger than Greece, there are a myriad of small and very small towns that don't have physical stores in there, so the people would have to travel huge distances to get there.

  • @PseudoProphet
    @PseudoProphet 10 หลายเดือนก่อน +3

    In India you have to show a police report that you have lost your old phone to get the same number reassigned to you. 😂😂

  • @OpinionFactChecker
    @OpinionFactChecker 10 หลายเดือนก่อน +11

    What's wrong with disabling online transactions until it's needed.
    Without the app and authority there's no changeing that block.

    • @RAJOHN-ke7mc
      @RAJOHN-ke7mc 10 หลายเดือนก่อน +2

      I've never had my bank app on my phone. It's so dadangerous. As a matter of fact the older I get the less apps I have on my phone

  • @ctbt1832
    @ctbt1832 10 หลายเดือนก่อน +19

    They cannot scam you if you don’t put your password in. Stop auto saving your passwords.

    • @chuckh4077
      @chuckh4077 10 หลายเดือนก่อน +1

      Bloody right. Samsung always asked to save my password. I decline.

    • @woopsserg
      @woopsserg 10 หลายเดือนก่อน

      "They cannot scam you if you don’t put your password in". Actually they do for many things. Often hijacking your phone number is completely enough to restore your "lost" password and/or change an email associated with an account. A bit of social engineering while having your phone number can also help doing so through the human support if it cannot be done automatically. To be defrauded by a SIM swap does not require perpetrator getting prior access to your phone/computer or any accounts. Often publicly available information about you is enough. Personal information in databases that were previously stolen from credit agencies help them a lot too.

    • @p19shelt
      @p19shelt 5 หลายเดือนก่อน

      That makes no sense. They can just reset the password...

  • @thalesofmiletus2966
    @thalesofmiletus2966 10 หลายเดือนก่อน +6

    Wait until digital currency kicks off. Watch as the numbers in your bank account go to zero and the banks don't know why.

  • @LegIIAVGCA
    @LegIIAVGCA 4 หลายเดือนก่อน +2

    They forgot one important part. Lock your phone changed with your cell phone company. A number or word is needed before any changes, new phone or replacement is done. I got scammed 10 years ago when somebody bought 3 (three) new iPhones on my account.. and all our phones went dead. They just wanted the iPhones… no cost to me but the bad people got 3 phones in another state on a contract.

  • @PilotVBall
    @PilotVBall 10 หลายเดือนก่อน +3

    So a pot head employee at your cell phone company is now the ultimate layer of security that protects your finances. Yikes!

  • @murder.simulator
    @murder.simulator 10 หลายเดือนก่อน +23

    I'm laughing at those phone graphics.They show command line interfaces like DOS on a 6 inch screen. The font size for three of those on one screen would be microscopic. Red screen with "CYBER ATTACK" LOL

    • @SkyCharter
      @SkyCharter 10 หลายเดือนก่อน +3

      Yeah... overly dramatic.

  • @gerardamerongen4209
    @gerardamerongen4209 10 หลายเดือนก่อน +12

    This happened a few years ago and my carrier was not successful in getting the control of the phone back to me. Luckily I never lost anything however what I ended up doing was resetting my network settings etc. This restored control of my phone to my physical sim card. So something to try if you notice something is up (I had lost cell service and couldn't get it back) is to immediately reset the network settings.

    • @michiek8569
      @michiek8569 10 หลายเดือนก่อน +1

      Thanks, good to know.

    • @fitmotheyap
      @fitmotheyap 10 หลายเดือนก่อน +1

      That makes no sense at all, your sim in a way is your id, if they issue a new sim card then the previous one is invalid, well if it worked it worked
      Most of this video is bs so yeah

  • @madboyreadynow28
    @madboyreadynow28 10 หลายเดือนก่อน +4

    I still don't understand how this happens. Ok, so you get a new phone with a new SIM. That has nothing to do with my social media accounts or bank accounts or any other account set up in my phone. Your SIM card doesn't keep a copy of your device back up or data information. The theif would still need to know your account information and get through the authentication process. So how do they know which bank you bank with? How do they know your user ID and password? Something is off with this story.

    • @micah9096
      @micah9096 6 หลายเดือนก่อน +2

      The sim the have is your phone number. Which is connected to your accounts!!

    • @silvieb2024
      @silvieb2024 23 วันที่ผ่านมา +1

      Once they have your sim they can reset all your banking passwords.

  • @youknow5569
    @youknow5569 10 หลายเดือนก่อน +2

    In USA this is NOT TRUE! The Phone holds the information NOT the SIM card.

  • @stoneforest7897
    @stoneforest7897 23 วันที่ผ่านมา +1

    Thanks for the video. Esp. during holidays times now, the scammers are active, we have to keep highest alert and viligance to avoid online scams and phone scams...
    I NEVER use my phone to login to BOA acct to maintain bal or transfer money. I only do it on my ipad , which 100% stays at home....

  • @cyberwasp461
    @cyberwasp461 10 หลายเดือนก่อน +5

    Sim jacking has been around longer. It was even used in several tv dramas like CSI Cyber, which also covered rogue charging stations in 2014 that also steal your data.

    • @Green__one
      @Green__one 9 หลายเดือนก่อน

      It's been going on for decades. In fact it pre-dates SIM cards, and even cell phones. The real name for the class of attack is "social engineering". In short, it's convincing someone that you're allowed to do whatever you're trying to do when you shouldn't be.
      Before cell phones it was used to take control of phone numbers and move them to other locations, usually targeting places that would accept payments so that people would phone the scammers and give them their credit card details. It is also still used to call banks and convince them that they are the legitimate account holder and just forgot the password. The reason SIM cards are now targetted more than individual financial institutions is that one SIM card swap can net you access to multiple bank accounts, whereas if you target the bank itself you only get individual accounts. Also banks usually have (albeit only slightly) higher security than phone companies.

  • @freecycling6687
    @freecycling6687 10 หลายเดือนก่อน +5

    The remedies you discuss are virtually worthless. You cannot "request" a bank or a wireless carrier to supply a form of security that they don't use. There are two fixes to this problem: 1) require all financial institutions to use 2FA that's based either on physical keys or an authenticator app; 2) require wireless carriers to implement SIM card locking via password that CANNOT be "overridden" by a customer support agent who is "convinced" by a scammer that they're you. If the scammers claim they "lost" their paswords, dongles, etc., they should be required to provide several forms of ID including government-issued forms.

  • @FlipMacz
    @FlipMacz 10 หลายเดือนก่อน +12

    I literally don't understand how they can drain any bank account. Thru a banking app? I don't keep any banking app on my phone. I don't save any passwords either.

    • @chuckh4077
      @chuckh4077 10 หลายเดือนก่อน +2

      It's the people who stay logged into their bank account for convenience.

    • @FlipMacz
      @FlipMacz 10 หลายเดือนก่อน

      @@chuckh4077 Oh, thank you! It's funny how this article wasn't that clear about that factor. So do I have this right, someone can get your phone #, and then call any cell phone company and do a port request? Then they have access to your android or apple and subsequently then have access to your contacts and apps, once the phone company ports your number in, and all your stuff populates on their device? Then your phone goes black? Is that about right? If that's correct, this is insane. Cell phone companies need to do MUCH more authentication instead of just a simple port request.

    • @HobbyOrganist
      @HobbyOrganist 10 หลายเดือนก่อน +3

      I dont understand why anyone would keep more than $5 in a checking acct beyond what they need to cover, serious money like that $200,000 the woman claimed she lost- should be securely tied up in investments, even a stock brokerage like Schwab requires 3 business days to transfer money etc out.

    • @FlipMacz
      @FlipMacz 10 หลายเดือนก่อน +2

      @@HobbyOrganist ikr???? So much about this doesn't make sense at all ... are people just not thinking??

    • @diamondheart11
      @diamondheart11 10 หลายเดือนก่อน

      ​@@HobbyOrganist
      Maybe she just got her inheritance money or sold a house, who knows? But I do agree with you that having 200k sitting losing value at a bank and in risk of theft is not a good idea, she should be investing that money, and growing it to keep up with inflation and to increase wealth.

  • @johnthebimmerman1406
    @johnthebimmerman1406 10 หลายเดือนก่อน +1

    I don't see how this can happen unless the phone company employee is in on it. Surely if I request a new sim, it would be sent to my address, so how does the fraudster get it. They would then need to know my screen lock, and my Google account password, to download all my backup apps which would include my banking app. Then my banking app password and pins. The only way they could access the banking app is if it's backed up. Delete your backups, on Google one, and stop backups altogether. That way there is nothing to download. If you intend changing your phone, do a backup beforehand, just make sure that you never lose it.

  • @SteveinSanFrancisco
    @SteveinSanFrancisco 10 หลายเดือนก่อน +2

    The first part of this story is unsettling , but the second part 5:39 is antiquated... I can't believe anybody would fall for that second scam anymore

  • @stevegonzales527
    @stevegonzales527 10 หลายเดือนก่อน +3

    They fail to mention how the criminals actually get all that info. And it starts from your emails. SECURE YOUR EMAILS, DONT SEND PICTURES OF YOUR SOCIAL OR ID’s through an email and if you do delete them immediately. If you have a yahoo email then you’re in greater risk.

    • @jewelleryaddict
      @jewelleryaddict 10 หลายเดือนก่อน +1

      Yes my yahoo account and millions of others has been hacked numerous times in ten years I have had it probably more then they even tell us. That's part of the problem providers do not let the customers know these things until too late.

  • @JustaGuy_Gaming
    @JustaGuy_Gaming 10 หลายเดือนก่อน +4

    Lets be honest half the problem is how people have been convinced to give more and more power to their Cell phone. A phone which as the news article mentioned is always on them. A prime target for thieves and muggers. Or just you lose it leaving it on a table. Any one working in the food industry knows dozens of phones a week are often left in restaurants.
    That people have vital things like their bank accounts, contact numbers etc all on said phone is kind of a security joke. It's like walking around with the Pin tapped to your debit card. Many times all you have to do is unlock the phone, which is often easily cracked. This Sim swapping just makes it even easier.

  • @jameylane1591
    @jameylane1591 10 หลายเดือนก่อน +5

    Set up email alerts on all your accounts so if people go to make changes you are alerted.

    • @silvieb2024
      @silvieb2024 23 วันที่ผ่านมา

      The banks send an email after the fact...not before, in my experience.

  • @Needypeeps
    @Needypeeps 10 หลายเดือนก่อน +1

    Cell phone companies should be held accountable!!!

  • @BlessedBeMyDay
    @BlessedBeMyDay 10 หลายเดือนก่อน +1

    It may be a cyber crime, but the biggest crime is that the companies are letting it happen. To be able to call them and give a big sad story and then the associate does the swap is rediculous . They need to be mad accountable and add more protection. Like need to go into store and show your ID and your phone.

  • @Police-Officer-Fan-Club
    @Police-Officer-Fan-Club 10 หลายเดือนก่อน +3

    That is nuts! I want to know how they choose their targets or if they just pick any random number?
    😮

    • @pinkyssj4
      @pinkyssj4 10 หลายเดือนก่อน

      They choose targets by those who easily fall prey to answering their calls/text. Caller information can be easily spoofed, making it look like they're calling from a company.

  • @mariannecamous3472
    @mariannecamous3472 10 หลายเดือนก่อน +3

    I recently had my phone " brick" enroute to Christmas holidays. I inadvertently put it in an unusual pocket in my rollaboard. Next day, i went to my wireless provider to get a new sim card, and put it in an old phone we had with us. The process took almost all day, wirh layers of authentication! Now I know why...ironically, the next day, I found the dead phone and was able to get a battety replacement. I will be extremely careful with the " extra" sim card!

  • @J-2024-v8i
    @J-2024-v8i 10 หลายเดือนก่อน +5

    Not sure I understand. So they transfer your phone number to their phone and therefore they have access to the codes sent for 2FA. However, your apps and passwords are not in the SIM card, they are in your Apple ID. So, how would they get access to your bank accounts if they don’t have your usernames and passwords?

    • @J-2024-v8i
      @J-2024-v8i 10 หลายเดือนก่อน +1

      @@Albdean Thanks so much for clarifying!

    • @metyouonce
      @metyouonce 10 หลายเดือนก่อน

      The scammers already got your banking info, this is the last step to get your phone number onto their phone. so, they can change your bank login passwords through 2FA...

    • @silvieb2024
      @silvieb2024 23 วันที่ผ่านมา

      They reset your passwords.

  • @Maria-fz1mu
    @Maria-fz1mu 10 หลายเดือนก่อน +1

    That was exactly what happened to me about 4 months ago and it's a nightmare. This is so unfair how the banks and credit cards have no idea how to protect us. I'm telling you if contact your bank and credit from the same phone you are risking them to get further information. Going directly to the bank is safer

  • @andreduncan4224
    @andreduncan4224 10 หลายเดือนก่อน +1

    This can only be done by Information Technology professionals. Programmers, Bank employees and call center workers.

  • @ShellyBomb
    @ShellyBomb 10 หลายเดือนก่อน +6

    Does this primarily effect people who have their banking APPs / information on their cell phones?!?

    • @fitmotheyap
      @fitmotheyap 10 หลายเดือนก่อน

      Most of this video is wrong sooo
      They can't take anything, they'll only have access to any 2FA tied to your phone number, so unless they already know a lot of other things nobody will care about doing a sim swap on you
      Maybe they'll get access to your contacts if they are saved

    • @FusionDeveloper
      @FusionDeveloper 10 หลายเดือนก่อน +3

      It has nothing to do with that. All they get is your phone number, but with that, they can change passwords.

  • @gman83090
    @gman83090 10 หลายเดือนก่อน +10

    That's the best thing with Australia we have strict telecommunication standards that require you to go into the store and show your physical ID card we don't even have burner phones you have to have a physical form of id for post pay it can happen with pre-paid

  • @ClickbaitMotorsports
    @ClickbaitMotorsports 10 หลายเดือนก่อน +3

    It's almost always an inside job at cell phone companies. It also happens with eSIMs. It is not just physical SIM cards.

  • @ThePlayerOfGames
    @ThePlayerOfGames 10 หลายเดือนก่อน +2

    eSIM won't change this. All it does is screw over consumers.

  • @WolfRun59
    @WolfRun59 10 หลายเดือนก่อน +2

    Which phone companies are doing more to protect us? Does AT&T, Verizon, or T-Mobile require you to physically go in to do a SIM swap? We should all be leaving any company that just allows this over the phone or with minimal safeguards. This is outrageous and phone companies need to be held accountable for each occurrence they allow to happen.

  • @DanildFlamme
    @DanildFlamme 10 หลายเดือนก่อน +7

    Using BOTH parts of the 2-factor identifications on the same device (your phone), being a safety issue... What a shock! (sarcasm intended).
    Seriously though, the reason why this can even happen in the first place, is lazy safety-procedures and "FALSE" two-factor authentication giving false sense of security.
    For a two-factor authentication to be ACTUALLY working reliably, the two parts needs to be on two SEPERATE physical units.

  • @dls64
    @dls64 10 หลายเดือนก่อน +4

    Don't banks in America require log in passwords? If you have acces to a phone you do not automatically hace acces to bank accounts. I'm confused.

    • @okaro6595
      @okaro6595 10 หลายเดือนก่อน +1

      They seem to have very poor security. In Finland you need a customer number, a PIN, a single use code and a code sent to your phone.

    • @jeffshackelford5662
      @jeffshackelford5662 2 หลายเดือนก่อน +1

      You call them up and tell them I forgot my password then they send you a link to reset your password. Then you do it for username.