@@richmondhillsangat what desi ??? U ppl just doing polishing work.. desi is absolutely talk logical which polishing ppl can not understand still Gulaam ..
Few big lessons learnt from this video: 1) Try to get a proof while being very polite 2) In similar situation, try getting the car for £10 pounds extra a day and get sorted for matters like last min. Hotel bookings and all 3) Once have taken the car, then contact and reach out to the Customer Service and state the complete issue and seek for the refund and compensation. At last, what EuropCar did is completely unacceptable and no one should have an authority to cancel a booking without consent.
The way you three keep wearing smiles in this kind of pathetic situation is highly remarkable. It was clearly racism, you beleive or not. We r with you & wish you all d best ahead !👍
It was not racism … just bad customer service … people regularly face such situations at airports … British companies aren’t great at customer service … I never fly British airways after a bad experience
Out here in the US, they just give us the bigger car for no extra amount if they don’t have the car that we booked available at the time of pick-up. At least the good rental companies do that. It’s good that you recorded what he did cuz it happens to a thousand people everyday and nobody talks about it. These companies take an advantage of that and do it more just because the first time customers don’t know about them
Must be this policy is applicable in UK too but the person who was sitting has no intention to give car ... Just because he realised he is outsider / Indian it's a clear cut case of racism
To be able to find the courage to fight for what is right in a foreign country while with family is extremely commendable. It is always worth it. Kudos!!
@@Huu159 he was more then polite and throughout he was decent and explaining that the service provider did have options, but because of profit he didn't give him those options. his point was that at least he could have taken a moral stand and its not like his being a Karen jumping on that counter yelling pulling out racism card.
@Don Omar this is microracism. They would have given an option had it being European, well it cant be proven. but you see the difference when there are people from europe. Dont gaslight the thing. It is indeed racism.
shout out to those nice and friendly cops they were very nice, cordial and de-escalated the situation like they were trained. unlike American cops they would have straight asked them to leave or charged them with trespassing.
i don't think he was wrong he just did what the company policy allowed him to do its for the company's management to look into the policies anyways they have the right to cancel a confirmed booking as well, it's morally wrong but not technically wrong.
@@nishant115me ya I agree his standpoint, but even I had experienced this with many car rentals including Europcar, that exactly what TD said. They generally give u a bigger car if available at the same price. And what I meant by my comment was that Europcar should actually keep a track of their available vehicles. For an Indian it's UK, it's so expensive to travel from one place to another including bookings. This is the mistake of the company
Obviously, she'll be tired dude. See her age. She shouldn't be exposed to stressful situations like these at this age. Sandra is younger than her and will be energetic. ( That's something so obvious!)
Good on you to stand up for yourself and the family. Also, I really respect that the police in the UK are civil and polite. In America, I heard the cops are pretty crazy.
I'm not sure how I got here, but after watching the whole video, I honestly think you handled it like a professional. As for the guy at the Europcar rental counter, I would've made sure his supervisor knows of his unprofessional & rude behavior. Yes! I say rude because you had already made a reservation and they violated it! Kudos to you and your family!
My best international experience by far is in Japan and Germany. Wow these countries and country people have such etiquette, kindness and hard working nature. Even with language barrier people are very cooperative , humble and helpful.
You're an inspiration to fight for what is right. Also, the whole family kept calm and were looking for ways to settle this down. Last men aunty khush toh sb mast :)
"The Europcar rental location (pick up station) is required to provide, within a given "guaranteed period", the requested vehicle category as confirmed at time of booking. This is applicable if the named driver satisfies the rental requirements (minimum age, valid driving licence, etc.). If the vehicle category cannot be provided during this "guaranteed period", you will be proposed alternative solutions within one hour after your arrival at the station at no additional cost" SOURCE - Europcar UK Bookings FAQ page
I think I remember he offered the available options - smaller car ( it's not rental company's issue if ur need is for a.bigger hence...the next) - upgrade at $10 extra a day - full refund
@@taskeensharda I was in London last month after a gap of around 10 years. The whole city seem to have turned into cheats and scamsters. Is is because of the after effects of the corona lockdown. I was expecting much more civility in the UK .
Absolutely .. he is not disclosing what he booked model and all.. now demanding bigger car at same price bcoz of luggage the small car they getting can occupy 3 people thats what was booked how can u denand to upgrade without extra cost.. ola ubet book nahi kiya hai kabhi.. chindi giri kar raha hai internationally ..
@@Rk-ms7pj y they confirmed is what his problem was, they confirmed first and then said it’s not available. Did they notify him that it’s no longer available no . After he went there is when they told him . So he traveled all the way there and for what? It’s just plain customer inconvenience. Have u not used an Uber before🤨.
Here in Uk it’s very difficult to cross your point when u r right. It happened to me many times. But u never win. Pray to god that your next journey goes smoothly. God bless, u need a prayer.
Or for management to train employees on how at times customers escalate a unprecedented inconvenience experienced to a conflict and how to keep calm and handle it professionally. Only lesson I see is You won’t always get everything in life the way you want, so settle for the next best possible outcome or take a survey and tell us about your experience lol
I was in USA for 22 years bro, you should have tried to speak the supervisor of the company, and yes if u record them and show your rights, then they will use every rights within the boundaries of law to put u down, they will use every clause of cancellation which you dont know about, which is on the agreement copy in the fine thin unreadable print. Good luck and love to sweet Mummy.
It does take a lot of guts i agree, but i think he should have let it slide, both parties made a matter of their egos and he was the one who ended up suffering mentally, financially and time wise. He should have understood that although he was in the right, it was wiser to just pay for the other car and be on their way. Look how important that rental guy turned out to be in his life about whom he should have never even think twice in his life. Sometimes standing for yourself even if you are right is not the beneficial thing to do
@@ndr7467 HELL NOOO!! Navdeep to you opinion and advice because raising voice against wrong will only help to stop wrong things to happen, let say in this example, that guy of car rental will think twice before doing such kind of wrong things, so I guess speaking against wrong thing is always good thing even if you have to suffer a bit or more because suffering is not solely for us but also for society. That action of yours might help other people to suffer less.
Car company was morally wrong.. But When touring with family, per day liability becomes very high compared to 10 pounds a day.. Especially when tour is of limited days and with fixed schedule.
Brother follow through their customer service channel if it is part of their policy to offer free upgrade in case they aren't able to fulfill confirmed booking. If it isn't in the policy then a valuable lesson learnt by all of us. Best wishes for Mata Ji, Sandra and you always
This was a customer service issue, you should’ve asked him to talk to his manager/supervisor, or should’ve contacted their corporate office in-front of him, this would’ve made him worry about his job more. Police was only required if anyone of you were physically violent or if it was a life threatening situation.
TD has posted a new video on it,,customer service was not reachable at that point of time and accepting their offer without knowing if you would get a refund or not is not a good deal i think.....
Sandra and mataji also deserve an applaud as to how helping and understanding they were...don't worry...god must have prevented you from something worse. Keep travelling and be happy
This happens only in UK. will never happen in US- customer service treat their customers with respect and understanding. And sometimes go beyond to please their customers. Here in UK..they don't care, they don't care..
Happened with me here in USA in Riverside, CA enterprise location. Booking was confirmed, went there, found out they want me to pay more for other car that was available. Cancelled it went to hertz, fortunately they had a car available!
Proud of you brother.. most of the indians are treated badly in foreign just because we never resist it.. good you resisted such behaviour..if we ll indians stop accepting this, people in foreign will stop treating indians bad.. proud of you
Just great, you handled it so well. Being with family and going through such tough time needs lot of patience. You have a wonderful family...God bless you.
Whatever happened was wrong. Having said that, I would have handled it differently. I would have pushed on the customer service argument of having a confirmed reservation in order to get the upgraded car that they wanted to charge you extra for, without the extra charge. However, if they aren't budging, and me knowing that I wasn't in a position to negotiate based on the availability of other options, take their offer and deal with the company as a customer service issue after the fact. It would save from all this aggravation.
Mohit.. I think you and Sandra should report this incident in Twitter to the heads of this car rental company so that they don't dare ill treat their customers henceforth.
Thanks for showing the real side of traveling,as mostly these kind of things get omitted from many vlogs,and for enthusiasts such as me who wish to travel full time in near future these kind of situations are unavoidable..... thus,thanks for sharing and keep traveling
This is a common scam in the UK. Especially on the airports where you have nowhere else to go. I fell for it. They always offer an extra expensive car and never give you the one you booked.
It is common across the globe. It happened to me in different cities. Paris, Newyork, Jordan, you name it. Always be prepared for it, this is not to to ruin your own day.
Arguing with him wouldn’t get you anywhere. Just get a cancellation receipt from him. Get a new booking and claim the difference under EU compensation law.
I am quite upset with whatever you went through. It's sad to see such things happening .. hats off to you and to both your pillars Mummy and Sandra. Sending lots of love 💗
Mohit - Next time, if you will come across same situation and rooms are not available in the hotels...try for religious place. Secondly , it's bad act by English community . I do have not similar but kind of experience in Heathrow airport
Keep your head high and chin up, Mohit.. You were absolutely right and the way you stood up for your rights is truly commendable and inspiring. Also, very brave of you to share this experience with us, in all honesty.. Rab raakha!
It's not about who lose or win, it's about the experience you gain on that day. One bad day should not ruin your whole trip. Waiting for some good videos from this trip.
Hey Mohit, I advise you to tag tourism authorities & Europcar to let them know about this issue. You should not let this go without their notice. Action is not in our hand, but effort is
I think traveling in holiday season of any destination should be heavily avoided. This happens even in India if you travel on a long weekend or festives.
This man inspires me all the time. The way he treats the situation and gets everything handled out, whatever the worst or worsen. Humble man, love love love Sir... 🧡🧡🧡🧡🧡🧡
I've just come across your channel and I'm so happy. Your patience and the way you dealt with these people has really impressed me. I've never commented on anyone"s video on TH-cam, but you're video made me do it. My best wishes for you and your family ❤ Learned a lot from you 😊
TD Bhai, please do not let the person and the company get away with this. He was laughing continuously to rub salt to your wounds. He wasted multiple precious hours of yours. Twitter is flooded with tweets in your support. More power to you!
As the Police Officer said it was a civil dispute. It was wise to leave the place and place a claim if you wanted to through a attorney. But not Worth it. Well managed.👍
The receptionist had took the thing personally and results in messed up everything, But the point is that he was wrong and he exactly know the same as well. Here, The bottom line is, If you are right than stay on ground. keep hustling and keep growing. TD will definitely bounce back.
it was completely youtbers fault. 1 > did TH-camr booked through company website 2 > if not , company cannot give you guarantee of reservation , 3 > completely invalid arguments.
@@ap-nr3zi So do you think what company did was a right to cancel the reservation and let the passengers wait for a long time to let the issue get resolved ? This is not the right way to treat the customer and it’s companyresponsibility to get them a 4 door comfortable vehicle to travel,they have to either pay hefty amount for another car or get the compensation..
@Don Omar You think the customer care service would have resolved his issue later on? I highly doubt that. Well let this be a lesson for them maybe in future if they improve their customer service they can rebuild their reputation. For now 1 star is what I am gonna give them based on this video and I am pretty sure they would done the same with me under such scenario.
Salute to you for maintaining composure and not putting up with the staff's BS. If I were you I would had made a claim for compensation for loss of time and the additional amount spent to cover the miscommitment
Hi Buddy, hats off to you and to the entire family to handle such a situation so well! My family & I travel quite often internationally as well and promise you and your viewers that we won't EVER use The Europcar rentals ever again for the way that have treated a fellow Indian!! Cheers & safe travels...
Its all about India. chal chaddi. think about humanity. You have done a lot of international travel yet you havent learned anything from it. Learn to treat humanity as one. Don't be a nationalist smelly khakhi chaddi.
Sensible thing to do would be to pay the extra 10 pounds and take the bigger car for now, and pursue the case later with the company. You've become so accustomed to customer service that you've started demanding a compensation. If they don't want to serve you they have every right to do so. You basically ruined your plan because of your stubbornness.
Why to pay for their mistake! What he did is absolutely right, it's company's problem, and example of airline is what usual any company would be do! Customer oriented. I don't know, doing a case later will be helpful or not.
Start giving negative reviews to this car rental company. What happened was really immoral,that employee shouldn't have taken this personally. He'll face the Karma for sure. UK customer service is in general very bad compared to other European countries.
these british people still feel the same about us.. that we are servants and can manipulate at any point they want, so brave of you to record this incident and report
This is an isolated incident. I live in the UK and the rental companies always upgrade the car if you just ask them. They are very nice people in general!
@@mojomahojo8253 its different for our local people, even common people are hospitable and give tourist extra attention, our people are certainly driven by some decency and Indian peoples nature is different while regarding the the riksha wala, dukaan wala, and ghode aur camel ride wala even beg /(bug)/ them to take their service is because their lively hood depends on it. not to ignore the fact that there are scammers in India but at least you know their tactics here you don't even know when you will be scammed.
Bro, truly I have learnt so many lessons from this video.. you have highest level of calmness which I lack alot and probably I would have ended this scenario in our desi style since we never tolerate getting injustice for no reason
When a foreigner has bad experience in india, everyone starts apologizing in comments as if we are bad guys. But here in this video no britisher is showing any sympathy. Clearly Racism
Mohit, U did the best and it make sense to fight for your right. However, appreciate your calm. Now the best would be look for other options as you are with your Family. Meantime post the feedback on other social media platform along with video and make them realise the damage they have done for other travellers visiting UK. I did my part by providing feedback on their site.
Hey Mohit, I advise you to tag tourism authorities & Europcar to let them know about this issue. You should not let this go without their notice. Action is not in our hand, but effort is.
I'm working with international company, I've seen alot of times that for no reasons Indians are being ignored and faced racism, I don't know why... It's just not acceptable, I really appreciate you showed a positive attitude however I don't know why he is not cooperating..
Really ? Hahahaaaaaaa Didnt you see that they ultimately supported that guy ? If Mohit didnt had that video, he would have got arrested….but as they knew, he had a video as a proof, they settled the case in eurocars favour with a smile on their face….BLOODY RACISTS….
They are on camera both their body as well as his ...also they are 'meethi churi'...they are basically tell him to get lost sweetly -- if he had refused they would show their true colors...
TD, he is asking you to pay 10 pounds per day extra for the car you booked. Even if your UK trip is 14 days, it is only 140 pounds. In my view this coercive deal , was still worth it, considering that options available such as Mataji health condition, taking buses irregular & expensive bus service, missed accommodation at Oxford etc. I understand the emotions you went through but on the whole you lose your peace of mind & convenience!
EASY SCAM, HE WOULD HAVE GIVEN HIS RESERVED CAR TO ANOTHER CUSTOMER FOR AN EXTRA PRICE AND EASILY WOULD HAVE CONVINCED HIM TO PAY AS WELL. SO IDEALLY, THE COMPANY CHEATED EASILY.
Here in UK people plan everything at least 6 months before and getting chances of hotel or cottages in less time is very expensive and sometimes not available.These guys are very well planned.Travelling to UK needs lots of planning.People here will say Yes or No,nothing in between ...
Really? I am planning to travel to japan, i love their culture but everytime i postponed my plans because i think if they don't know english or hindi what happen with me than 😂 that's funny
This is so sad and disheartening. But TD you were very optimistic and calm Salute you for your nature and today i also learnt to control my anger and emotions. You taught me a lesson today.
Indian are always steps to saving pennies but they don’t know that they are losing dollars.. Makes me laugh that every single time he is converting pond to rupees.. lol. Know the law and stop being greedy. That’s the karma.
@@Huu159 if he was being so “professional”, why did he say while laughing “I’m not going to book a car FOR YOU” clearly stating his bias towards Mohit… or his laughing when a customer kindly tries to describe their plight?
I feel for you brother.. I've rented a car at Heathrow and had a terrible experience.. I was scammed.. My credit card got charges even after I returned and closed out the rental agreement.. Very different experience compared to the US/CANADA .. In the US or CANADA if they don't have the vehicle you booked.. Car rental companies will upgrade you no charge.. What happened in your experience was so strange if you ask me.. Crazy!
I really appreciate you standing up for yourself so boldly. Such incidents happen pretty often in foreign nations to travellers cz the locals think they can manipulate them due to lack of local knowledge. Good job being so calm and yet keeping a firm stand. Wish you a smooth journey ahead😊
Maturity and patience level of TD .. unmatchable ....i could have lost it after all those things happening till the day end ... But these days will be remembered as a story to tell ....😊😊
@@amish613 And you were there to see I was rude right? I chanlled the police the guy and the company to find a piece of footage from security camera to prove I was rude, or was even recording till the time he said we do not have a car for you .. Id apologise and go back.. You saw that happening? Me and family didn't want to pay 1/3 the amount extra we booked for .. for no reason! it was a confirmed booking.. not a reservation and even as per the policy of company as we understood it.. we should have got the next available car for no charge.. you can read their policy as well..
@@TravelingDesi 10 pound di kanjoosi karke hor nuksaan kra leya.........de denda 10 pound, if you were right as per their policy, you could have got it back later by escalating and reaching to this employee's manager or thier customer service
![[LIVE] : ONE ลุมพินี 87 วันนี้!! คู่เอก "ก้องชัย vs โชคปรีชา"](http://i.ytimg.com/vi/YN6e7HVnekw/mqdefault.jpg)
This is clearly harassment by UK company.
Desi is wrong,Demanding ets read my other comments,
@@richmondhillsangat he not wrong at all u have to be strong to stand against this
@@richmondhillsangat what desi ??? U ppl just doing polishing work.. desi is absolutely talk logical which polishing ppl can not understand still Gulaam ..
That is UK, kanjusi & desi style travel plans doesn't work there.
As usual Indian doing Chutiyaapa
Few big lessons learnt from this video:
1) Try to get a proof while being very polite
2) In similar situation, try getting the car for £10 pounds extra a day and get sorted for matters like last min. Hotel bookings and all
3) Once have taken the car, then contact and reach out to the Customer Service and state the complete issue and seek for the refund and compensation.
At last, what EuropCar did is completely unacceptable and no one should have an authority to cancel a booking without consent.
No refund will be provided since you avail the service
Very well put in words hasan. Agreed
Hassan ji, you are absolutely correct.
Well put Hassan.
We should be flexible keeping in mind the situation & our planning.
You know what, policeman is talking sense...
The way you three keep wearing smiles in this kind of pathetic situation is highly remarkable. It was clearly racism, you beleive or not. We r with you & wish you all d best ahead !👍
no it's not racism don't judge without knowing anything.
Bhai isko bas ek story dalni thi insta pe, london me waise hi itne subscribers hain bade easily car mil jaati.
@@ankurchh uk people r rude i can say i have an experience only American can handle them
It was not racism … just bad customer service … people regularly face such situations at airports … British companies aren’t great at customer service … I never fly British airways after a bad experience
TD needed some masala for his series. He got that. This will increase viewership. He intentionally might have taken it that far.
Out here in the US, they just give us the bigger car for no extra amount if they don’t have the car that we booked available at the time of pick-up. At least the good rental companies do that. It’s good that you recorded what he did cuz it happens to a thousand people everyday and nobody talks about it. These companies take an advantage of that and do it more just because the first time customers don’t know about them
They usually do the same here in the UK but the worker was rude and inconsiderate🙄. No compassion at all
They white guy probably hates Indians but loves a good curry
Must be this policy is applicable in UK too but the person who was sitting has no intention to give car ... Just because he realised he is outsider / Indian it's a clear cut case of racism
Yes hertz does give a bigger car in US thatswhy we always use hertz most of the time we book sedan and get suv for same price
pajeee u have camera and social media and both has strong power now a days and on other hand millions of people r supporting u. stay blessed
US and Canada is way too good in customer service. UK is even poorer than India.
UK well known for bad customer service
Sir ji India is very good in customer service
Said by a person who travelled the world 🌎
Yeah that’s True.
Punjabi is best
To be able to find the courage to fight for what is right in a foreign country while with family is extremely commendable. It is always worth it. Kudos!!
@@Huu159This is pure Racism.
This is pure Racism.
@@Huu159 hey did you thinga when you have plan but suddenly he comes and say that can't be done 😡
@@Huu159 he was more then polite and throughout he was decent and explaining that the service provider did have options, but because of profit he didn't give him those options. his point was that at least he could have taken a moral stand and its not like his being a Karen jumping on that counter yelling pulling out racism card.
@Don Omar this is microracism. They would have given an option had it being European, well it cant be proven. but you see the difference when there are people from europe. Dont gaslight the thing. It is indeed racism.
@Don Omar yes he is... He will never do this with anyone in his own country.
shout out to those nice and friendly cops they were very nice, cordial and de-escalated the situation like they were trained. unlike American cops they would have straight asked them to leave or charged them with trespassing.
AV : on the contrary, I think US police would have suggested a bigger car, like Economy Class in Airline!
@@rizwanmallick4884 not necessarily it's not there job cops only enforce the law.
Thats so rude of this man but i must say td u handled it literally well without being rude
7vqDLz2h 665
That's why we love td.😍😍💐
Look who is preaching.
I hope Europcar takes such a thing into account. This is so so unacceptable. This guy doesn't even know what rude means.
i don't think he was wrong he just did what the company policy allowed him to do its for the company's management to look into the policies anyways they have the right to cancel a confirmed booking as well, it's morally wrong but not technically wrong.
The police were super nice!
@@nishant115me ya I agree his standpoint, but even I had experienced this with many car rentals including Europcar, that exactly what TD said. They generally give u a bigger car if available at the same price. And what I meant by my comment was that Europcar should actually keep a track of their available vehicles. For an Indian it's UK, it's so expensive to travel from one place to another including bookings. This is the mistake of the company
Imagine Indian police... You'd be thrown into jail if you don't pay them bribe...
@@adityashinde7585 yup I agree 💯
Mummyji is tired now but sandra is super, duper cool, she coperate with you any hard situations hats of her 👌💐
Mummyjii should not be subjected to such situations and runaround at her age! This kind of travel vlogs are for young...
Obviously, she'll be tired dude. See her age. She shouldn't be exposed to stressful situations like these at this age. Sandra is younger than her and will be energetic. ( That's something so obvious!)
Good on you to stand up for yourself and the family.
Also, I really respect that the police in the UK are civil and polite. In America, I heard the cops are pretty crazy.
True. If you will come from India with your bad manners you’ll be get shot by the American police so pls don’t come to America stay where you are
We should raise this issue on linkedin so that it can affect them professionally and we have such a big Indian community, we will support you.
Mohit bhai bas boldo, ham UK k PM ko arrest krlenge... he is here in India.. 😂
Are azhar vai ...🤣🤣
😂😂😂😂😂😂
Ofcourse...
Acha ji, gulam bann na hai kya firse unka 🤣
@@flywheelpubgm Raju bana dege usko
I urge to all td fans to give ratings and feedback to eurocar so that they improve their customer service for others atleast !
👍🏻👍🏻
Very true👍
Tweet this
Can we from India give ratings by any chance
What was name of the place , where europcar counter was?
I'm not sure how I got here, but after watching the whole video, I honestly think you handled it like a professional. As for the guy at the Europcar rental counter, I would've made sure his supervisor knows of his unprofessional & rude behavior. Yes! I say rude because you had already made a reservation and they violated it! Kudos to you and your family!
My best international experience by far is in Japan and Germany. Wow these countries and country people have such etiquette, kindness and hard working nature. Even with language barrier people are very cooperative , humble and helpful.
Isn’t germans kinda feel rude when they speak(even though they aren’t) ???
My daddy said the same Germans r nicest among Europeans
You're an inspiration to fight for what is right. Also, the whole family kept calm and were looking for ways to settle this down. Last men aunty khush toh sb mast :)
Content k liye kuch bh
Is such a struggle
Ritu mam aap apne yha bula lo ek bar 3 din baad chale jayenge🙂
@@Ahn-n4i correct
apn3 ghar bulalo m.s rajdhani express....
"The Europcar rental location (pick up station) is required to provide, within a given "guaranteed period", the requested vehicle category as confirmed at time of booking. This is applicable if the named driver satisfies the rental requirements (minimum age, valid driving licence, etc.). If the vehicle category cannot be provided during this "guaranteed period", you will be proposed alternative solutions within one hour after your arrival at the station at no additional cost" SOURCE - Europcar UK Bookings FAQ page
I think I remember he offered the available options
- smaller car ( it's not rental company's issue if ur need is for a.bigger hence...the next)
- upgrade at $10 extra a day
- full refund
@@taskeensharda it mentioned no extra cost. So the upgrade option should not cost extra, right?
@@taskeensharda I was in London last month after a gap of around 10 years. The whole city seem to have turned into cheats and scamsters. Is is because of the after effects of the corona lockdown. I was expecting much more civility in the UK .
Absolutely .. he is not disclosing what he booked model and all.. now demanding bigger car at same price bcoz of luggage the small car they getting can occupy 3 people thats what was booked how can u denand to upgrade without extra cost.. ola ubet book nahi kiya hai kabhi.. chindi giri kar raha hai internationally ..
@@Rk-ms7pj y they confirmed is what his problem was, they confirmed first and then said it’s not available.
Did they notify him that it’s no longer available no .
After he went there is when they told him . So he traveled all the way there and for what? It’s just plain customer inconvenience.
Have u not used an Uber before🤨.
He wasn't being rude, Indian just talk hinglish like this 😂😂it just standard Indian behavior
The cop was like
Dude, how did you get these much visas stamped on the passport?
Here in Uk it’s very difficult to cross your point when u r right. It happened to me many times. But u never win. Pray to god that your next journey goes smoothly. God bless, u need a prayer.
You are very brave to put this on the internet .
You were vulnerable and this video teaches a valuable lesson on conflict management!
Or for management to train employees on how at times customers escalate a unprecedented inconvenience experienced to a conflict and how to keep calm and handle it professionally.
Only lesson I see is
You won’t always get everything in life the way you want, so settle for the next best possible outcome or take a survey and tell us about your experience lol
@@JstJJay he created an issue out of nothing just for engagement. The white guy was actually pretty professional.
@@amish613 Agree. If you dont like the business model, you can leave a review. But you can argue with them. It will never end well.
I was in USA for 22 years bro, you should have tried to speak the supervisor of the company, and yes if u record them and show your rights, then they will use every rights within the boundaries of law to put u down, they will use every clause of cancellation which you dont know about, which is on the agreement copy in the fine thin unreadable print. Good luck and love to sweet Mummy.
What you did is absolutely right. It takes loads of guts to put right point in this type of situation. Well handled
It does take a lot of guts i agree, but i think he should have let it slide, both parties made a matter of their egos and he was the one who ended up suffering mentally, financially and time wise. He should have understood that although he was in the right, it was wiser to just pay for the other car and be on their way. Look how important that rental guy turned out to be in his life about whom he should have never even think twice in his life. Sometimes standing for yourself even if you are right is not the beneficial thing to do
@@ndr7467 HELL NOOO!! Navdeep to you opinion and advice because raising voice against wrong will only help to stop wrong things to happen, let say in this example, that guy of car rental will think twice before doing such kind of wrong things, so I guess speaking against wrong thing is always good thing even if you have to suffer a bit or more because suffering is not solely for us but also for society. That action of yours might help other people to suffer less.
@@neelkumarkalavadiya90 where did it get him is my question?
Car company was morally wrong.. But When touring with family, per day liability becomes very high compared to 10 pounds a day.. Especially when tour is of limited days and with fixed schedule.
Yeah you’re right but he is a traveller as well as an influencer so what he is doing is also right.
He was trying to take advantage of the situation seeing that there is a family .
After staying in the UK for about 2 years, I can say that the customer service in the UK is the absolute worst in the world.....
agreed
Seriously, this is strange.
See customer service in Australia if you're not white....UK will seem like royalty.
@@mohitverma-mr8ns what strange? Their leaders lecture Indians, but we guys can hold on together against corruption and work together.
They favour only whites.....
I'm so sorry you had to go through this and I can't believe who gave this man a job absolutely embrassing. You need to take this higher.
Brother follow through their customer service channel if it is part of their policy to offer free upgrade in case they aren't able to fulfill confirmed booking. If it isn't in the policy then a valuable lesson learnt by all of us.
Best wishes for Mata Ji, Sandra and you always
Those buggers simply cancelled the booking and initiated full refund on account of "Customer being Rude to them"... Pakke harami Angrez...
This was a customer service issue, you should’ve asked him to talk to his manager/supervisor, or should’ve contacted their corporate office in-front of him, this would’ve made him worry about his job more. Police was only required if anyone of you were physically violent or if it was a life threatening situation.
I agree
Agree , he think he in India the donut
@Don Omar No. I have booked directly through Europe car for automatic hybrid but ended up getting manual and petrol.
TD has posted a new video on it,,customer service was not reachable at that point of time and accepting their offer without knowing if you would get a refund or not is not a good deal i think.....
And you have well said, absolutely correct. This gentleman is lacking dispute resolution skills.
You can file a civil suit for deficiency in services and seek compensation. UK courts are quite liberal for compensation
Ohh man! Such a hectic day.
Hope you enjoyed the trip. Love from Pakistan. 💕
You have such AN nice english
Sandra and mataji also deserve an applaud as to how helping and understanding they were...don't worry...god must have prevented you from something worse. Keep travelling and be happy
shranagathi of their god makes things easy, speaking from experiance.
This happens only in UK. will never happen in US- customer service treat their customers with respect and understanding. And sometimes go beyond to please their customers. Here in UK..they don't care, they don't care..
Happened with me here in USA in Riverside, CA enterprise location. Booking was confirmed, went there, found out they want me to pay more for other car that was available. Cancelled it went to hertz, fortunately they had a car available!
ohh really....................US customer service is worst than anyone in World.
this is common everywhere around the world especially during holiday seasons. Happened in Canada watch Marketplace rental car rip-offs
It can happen everywhere
These so called developed or first world countries have so many problems which is common with our country
No do not agree once they see the Skin Color based on that they discriminate BOSS ! ! !
Proud of you brother.. most of the indians are treated badly in foreign just because we never resist it.. good you resisted such behaviour..if we ll indians stop accepting this, people in foreign will stop treating indians bad.. proud of you
Just great, you handled it so well. Being with family and going through such tough time needs lot of patience.
You have a wonderful family...God bless you.
Whatever happened was wrong. Having said that, I would have handled it differently. I would have pushed on the customer service argument of having a confirmed reservation in order to get the upgraded car that they wanted to charge you extra for, without the extra charge. However, if they aren't budging, and me knowing that I wasn't in a position to negotiate based on the availability of other options, take their offer and deal with the company as a customer service issue after the fact. It would save from all this aggravation.
Besides agreeing 101 % with you I must say There are some shortcomings within ourselves,
Exactly it was an uneccesary confrontation especially Infront of family
Second that totally! He just made it big. But why the sales person's face not revealed initially and then showed. Not right.
Agreed.
I like your advice, will keep in mind for all my future disputes. 👍👍👍
Mohit.. I think you and Sandra should report this incident in Twitter to the heads of this car rental company so that they don't dare ill treat their customers henceforth.
This incident must be shared on LinkedIn as well with this video link
Thanks for showing the real side of traveling,as mostly these kind of things get omitted from many vlogs,and for enthusiasts such as me who wish to travel full time in near future these kind of situations are unavoidable..... thus,thanks for sharing and keep traveling
It was just an overbooking. These things sometimes happen but this youtuber made a big issue of it so he could get 2 million views.
It’s really heartbreaking but on top of all this your mom is still smiling at the end of the day good to see that😊
This is a common scam in the UK. Especially on the airports where you have nowhere else to go. I fell for it. They always offer an extra expensive car and never give you the one you booked.
This was not a scam. You kinda people are pain in their a_s !!!!!
Even in Gujarat it happens
@@jetpark3743 no it doesn’t!
@@jetpark3743 Its common India, Don't get triggered.
It is common across the globe.
It happened to me in different cities. Paris, Newyork, Jordan, you name it.
Always be prepared for it, this is not to to ruin your own day.
Thank God Sandra is with you
She is a big support to TD and Mataji ❤️❤️
Arguing with him wouldn’t get you anywhere. Just get a cancellation receipt from him. Get a new booking and claim the difference under EU compensation law.
Uk is out from EU.
True
right
you were clearly scammed.
If you were in Germany, you would be arrested immediately for " talking to much".
Big respect for UK police!
Lol. On that ground.. you should be arrested now 😂😂
You handle the situation very nicely. That man was rude to you and police guys were quite cooperative.
I am quite upset with whatever you went through. It's sad to see such things happening .. hats off to you and to both your pillars Mummy and Sandra. Sending lots of love 💗
Mohit - Next time, if you will come across same situation and rooms are not available in the hotels...try for religious place. Secondly , it's bad act by English community . I do have not similar but kind of experience in Heathrow airport
dnt take vlog too seriously
@@khilangajjar u hv a point
@@khilangajjar if you can’t build your subscriber then don’t point on others
It might be fixed,
so don't take..
Keep your head high and chin up, Mohit.. You were absolutely right and the way you stood up for your rights is truly commendable and inspiring. Also, very brave of you to share this experience with us, in all honesty.. Rab raakha!
You guys handle the situation Zaberdast thanks to ur mom she is with you in all situation no whining...
Before booking you should check the rating.
Europcar has a rating of 2.2 stars based on more than 8,700 reviews.
am putting 1 star too😅
😂😂
@@thakur-fk3vd how can I rate
This rating is history now, check the latest rating now
Wise comment. That's how we book rentals
It's not about who lose or win, it's about the experience you gain on that day. One bad day should not ruin your whole trip. Waiting for some good videos from this trip.
U did right Britishers cannot change
Can't blame the whole community for only few idiots. Those police personnels are also Britishers but they are really well behaved.
Once a looters always a looters
@@heaven140 and Statistics shows every 1 in 5 women and 1 in 6 children are Raped in England. WOW!
Traditional activity of Britishers 😔
@@heaven140 agree with you we should not to blame everyone.Cops were really polite and helpful.
Same like Queen on Indian land
Hey Mohit, I advise you to tag tourism authorities & Europcar to let them know about this issue. You should not let this go without their notice. Action is not in our hand, but effort is
Mohit, One conclusion-I will happily miss the UK from any of my travel plans ever......More power to you
Me too bro
Same here.
So true even we thought the same. This is how tourism will effect the way you treat people .
I think traveling in holiday season of any destination should be heavily avoided. This happens even in India if you travel on a long weekend or festives.
One more reason to avoid going to UK
I had similar situation with AVIS in UK a few years back but the way you handled the issue in very humbly manners is appreciable.
This man inspires me all the time. The way he treats the situation and gets everything handled out, whatever the worst or worsen. Humble man, love love love Sir... 🧡🧡🧡🧡🧡🧡
Bus itni English or aajaye toh 😅😅😅😅 it'll be great !
I've just come across your channel and I'm so happy. Your patience and the way you dealt with these people has really impressed me. I've never commented on anyone"s video on TH-cam, but you're video made me do it. My best wishes for you and your family ❤
Learned a lot from you 😊
TD Bhai, please do not let the person and the company get away with this. He was laughing continuously to rub salt to your wounds. He wasted multiple precious hours of yours. Twitter is flooded with tweets in your support. More power to you!
As the Police Officer said it was a civil dispute. It was wise to leave the place and place a claim if you wanted to through a attorney. But not Worth it. Well managed.👍
The receptionist had took the thing personally and results in messed up everything, But the point is that he was wrong and he exactly know the same as well. Here, The bottom line is, If you are right than stay on ground.
keep hustling and keep growing.
TD will definitely bounce back.
This is quite common with car rental companies in Europe. Always keep yourself ready to pay a bit extra for hotel, car rental and airfare.
Boycott Eurocar. That receptionist was poorly trained and irresponsible regarding the image of the company
it was completely youtbers fault.
1 > did TH-camr booked through company website
2 > if not , company cannot give you guarantee of reservation ,
3 > completely invalid arguments.
That’s a typical British ‘entitled’ behaviour! No wonder they r slowly becoming a joke for the world
the unfortunate incidents have provided a platform for a beautiful youtube story, you still win. cheers.
Lets rate the company 1 star😡😡 show the power td family and personally I appreciate your efforts bro.
Have you ever used the service? BASED on other's experience you going to judge whole company?
company rating has already fallen to 1
Done
@@ap-nr3zi So do you think what company did was a right to cancel the reservation and let the passengers wait for a long time to let the issue get resolved ? This is not the right way to treat the customer and it’s companyresponsibility to get them a 4 door comfortable vehicle to travel,they have to either pay hefty amount for another car or get the compensation..
@Don Omar You think the customer care service would have resolved his issue later on? I highly doubt that. Well let this be a lesson for them maybe in future if they improve their customer service they can rebuild their reputation. For now 1 star is what I am gonna give them based on this video and I am pretty sure they would done the same with me under such scenario.
Salute to you for maintaining composure and not putting up with the staff's BS. If I were you I would had made a claim for compensation for loss of time and the additional amount spent to cover the miscommitment
Hi Buddy, hats off to you and to the entire family to handle such a situation so well!
My family & I travel quite often internationally as well and promise you and your viewers that we won't EVER use The Europcar rentals ever again for the way that have treated a fellow Indian!!
Cheers & safe travels...
I also travel internationally a lot, I won't use Europcar especially in Africa
Same here.
Its all about India. chal chaddi. think about humanity. You have done a lot of international travel yet you havent learned anything from it. Learn to treat humanity as one. Don't be a nationalist smelly khakhi chaddi.
A Pakistani here but bro i wont be using Europcar ever, I can stand behind a company who treat their customers like this....
Correctly said bro
We should not use europcar service anytime to show them
Just came back after a year to see his confidence again ❤❤❤
Sensible thing to do would be to pay the extra 10 pounds and take the bigger car for now, and pursue the case later with the company. You've become so accustomed to customer service that you've started demanding a compensation. If they don't want to serve you they have every right to do so. You basically ruined your plan because of your stubbornness.
100% agree
Agreed. Pay extra, get to your place then sue their a$$.
True
Why to pay for their mistake! What he did is absolutely right, it's company's problem, and example of airline is what usual any company would be do! Customer oriented. I don't know, doing a case later will be helpful or not.
@@jaydeeppatel7369 he ended up paying lot more that that, whoever's mistake.
Start giving negative reviews to this car rental company. What happened was really immoral,that employee shouldn't have taken this personally. He'll face the Karma for sure. UK customer service is in general very bad compared to other European countries.
next tik tok bna do 1 rating krdo
Please link dedo..I want to rate it
Don’t worry buddy. These fools won’t understand anything. Believe me I really feel bad when he was laughing.
Uk is known for racism.
yes u r right i also face like this in UK only American can do fitness of UK people who behave like this
Every Indian should baan going to UK after seeing this kind of behaviour
Uk is bad
That was bad service... Don't think that was racism
If in india anyone does this is it a racism or something else 😂😂
This is how a person should handle the unwanted situations, calm and patience
It's too heartbreaking to see TD in pain 😓
these british people still feel the same about us.. that we are servants and can manipulate at any point they want, so brave of you to record this incident and report
No. Don't blame them collectively. There are good and bad people everywhere. Have you seen how our people treat tourists locally and in the streets?
This is an isolated incident. I live in the UK and the rental companies always upgrade the car if you just ask them. They are very nice people in general!
@@mojomahojo8253 its different for our local people, even common people are hospitable and give tourist extra attention, our people are certainly driven by some decency and Indian peoples nature is different while regarding the the riksha wala, dukaan wala, and ghode aur camel ride wala even beg /(bug)/ them to take their service is because their lively hood depends on it. not to ignore the fact that there are scammers in India but at least you know their tactics here you don't even know when you will be scammed.
Don't generalize. People in UK are really good, there are good and bad people everywhere
Think you are over reacting. Calm down . Things are not so crude as they are in india
Loved how professional the police officer was. These officers are an epitome of how all police officers should act.
Agreed with you on that.
UK police is always like this I have experienced twice.
They were on camera that's why they have to behave well, they should have told the europecar to provide him with another car
if this was India, most cops would do their best to convince the car company to provide an alternate option to a tourist/foreigner. Big difference.
Not really. The cop was always on the side of the company. He Told the traveller to F off with a smile. Read between the lines
I really like your mom .. she is so sweet always smiles ❤️
It won't change anything '. That is the moral of the story. We do what we want to do. That is the attitude.
Yes this will change my mind .will never book this car service
Respect ✊ the way you stood up to bullish behaviour and the way you handled the situation.
Bro, truly I have learnt so many lessons from this video.. you have highest level of calmness which I lack alot and probably I would have ended this scenario in our desi style since we never tolerate getting injustice for no reason
Totally i would also loose the cool to unfair behaviour
When a foreigner has bad experience in india, everyone starts apologizing in comments as if we are bad guys. But here in this video no britisher is showing any sympathy. Clearly Racism
Whenever the car company guy was running out of an answer, he said “you are rude” 😂 If the car was not available, why was the booking confirmed?
Jet airways ask them
Its life pajiii
Everyday brings new experience
But the way you handle this situation was just mind-blowing
Love u from odisha ❤️❤️❤️❤️
Td ku odisha dakibaku padiba 😍
@@abinashmohantyvlogs8046 yup bro he must enjoy here❣️
Mohit,
U did the best and it make sense to fight for your right. However, appreciate your calm.
Now the best would be look for other options as you are with your Family.
Meantime post the feedback on other social media platform along with video and make them realise the damage they have done for other travellers visiting UK.
I did my part by providing feedback on their site.
Your mom is too sweet and believe in you all time 💗 your vlog providing help to others 😊
Hey Mohit, I advise you to tag tourism authorities & Europcar to let them know about this issue. You should not let this go without their notice. Action is not in our hand, but effort is.
Good point.
Mohit bro take my car for moving around in UK 🇬🇧. I am in Manchester. Just fill diesel and book one week insurance that’s it
Hello from another Dogra :)
❤
Well done. Excellent work documenting the bad treatment and biased judgement.
I'm working with international company, I've seen alot of times that for no reasons Indians are being ignored and faced racism, I don't know why... It's just not acceptable, I really appreciate you showed a positive attitude however I don't know why he is not cooperating..
Just wow...The POLICE is soo much co-operative and professional...Hatss off!!!
Really ? Hahahaaaaaaa
Didnt you see that they ultimately supported that guy ? If Mohit didnt had that video, he would have got arrested….but as they knew, he had a video as a proof, they settled the case in eurocars favour with a smile on their face….BLOODY RACISTS….
They are on camera both their body as well as his ...also they are 'meethi churi'...they are basically tell him to get lost sweetly -- if he had refused they would show their true colors...
@@hnmsolutions1 wo camera band bhi Kara sakte the
@@somnathmusictattu ya thats true..but just telling what we can see
Because they get regularly evaluated from body camera data….they have to be professional.
TD, he is asking you to pay 10 pounds per day extra for the car you booked. Even if your UK trip is 14 days, it is only 140 pounds. In my view this coercive deal , was still worth it, considering that options available such as Mataji health condition, taking buses irregular & expensive bus service, missed accommodation at Oxford etc. I understand the emotions you went through but on the whole you lose your peace of mind & convenience!
He was hoping for a bigger car at the same price because it was company's fault to book and confirm without having it but they didn't gave a f*ck..
Exactly
WTH IS THIS YOU GUYS 140 POUNDS IS APPROX 15000 RUPEES.. ik everyone can afford it but WHY THE F should he pay extra like seriously dude...
It’s a personal choice if you want to stand on your principles or compromise with unethical corporate solutions offered to you.
EASY SCAM, HE WOULD HAVE GIVEN HIS RESERVED CAR TO ANOTHER CUSTOMER FOR AN EXTRA PRICE AND EASILY WOULD HAVE CONVINCED HIM TO PAY AS WELL. SO IDEALLY, THE COMPANY CHEATED EASILY.
Here in UK people plan everything at least 6 months before and getting chances of hotel or cottages in less time is very expensive and sometimes not available.These guys are very well planned.Travelling to UK needs lots of planning.People here will say Yes or No,nothing in between ...
your mom is like she achieve the knowledge of zen master who knows how to live life like peace in any situation i love it ❤❤
Come to Japan. If somehow they had to cancel your booking they'd die at your feet. That's Japanese customer service.
That is why brittishers are rude
Really? I am planning to travel to japan, i love their culture but everytime i postponed my plans because i think if they don't know english or hindi what happen with me than 😂 that's funny
Totally agree ,beautiful place and lovely people .
@@vinayagarwal6905 korea, china japan are not good at english only educated one can speak
Something that everyone who deals with people away from home should learn
This is so sad and disheartening.
But TD you were very optimistic and calm
Salute you for your nature and today i also learnt to control my anger and emotions.
You taught me a lesson today.
Desi I'm from the UK I'm so sorry how you were treated.
This guy is what we call a entitled wide boy .
Indian are always steps to saving pennies but they don’t know that they are losing dollars..
Makes me laugh that every single time he is converting pond to rupees.. lol.
Know the law and stop being greedy.
That’s the karma.
He was considering himself a superior breed ..that's called racism..and td you are too good at that situation you handled very well.
At least he got chance to handle.
U dont know how superior indian officials are.
@@Huu159 if he was so professional then why the hell he hs cancelled the booking of car without the consent of the customer
@@Huu159 if he was being so “professional”, why did he say while laughing “I’m not going to book a car FOR YOU” clearly stating his bias towards Mohit… or his laughing when a customer kindly tries to describe their plight?
@@Huu159 Think again...Q's would be answered .
@@Huu159 wtf😯😯what kind of professionalism is this!!??
After seeing td today's vlog it seems east or west India is the best 🙏
I feel for you brother.. I've rented a car at Heathrow and had a terrible experience.. I was scammed.. My credit card got charges even after I returned and closed out the rental agreement.. Very different experience compared to the US/CANADA .. In the US or CANADA if they don't have the vehicle you booked.. Car rental companies will upgrade you no charge.. What happened in your experience was so strange if you ask me.. Crazy!
Yes in US car rental companies upgrade car free of cost. This is terrible 😡
That calmness of travelling desi😍😍😍😍😍
I really appreciate you standing up for yourself so boldly. Such incidents happen pretty often in foreign nations to travellers cz the locals think they can manipulate them due to lack of local knowledge. Good job being so calm and yet keeping a firm stand. Wish you a smooth journey ahead😊
Ye india me bhi hota he jb foreigners ate he
He didn't manipulate him
@@cricjagat5139 toh India ke baare me sab bolte hain... UK ke bare me kon bolega?
The Indian TH-camr was racially discriminated by the executive. Is this fine ? The acts of the executive clearly show his discriminative actions.
Maturity and patience level of TD .. unmatchable ....i could have lost it after all those things happening till the day end ...
But these days will be remembered as a story to tell ....😊😊
He is only doing this for views. He edited out the part where he was rude to the guy. He did gave TD an option...which TD refused.
@@amish613 And you were there to see I was rude right? I chanlled the police the guy and the company to find a piece of footage from security camera to prove I was rude, or was even recording till the time he said we do not have a car for you .. Id apologise and go back.. You saw that happening? Me and family didn't want to pay 1/3 the amount extra we booked for .. for no reason! it was a confirmed booking.. not a reservation and even as per the policy of company as we understood it.. we should have got the next available car for no charge.. you can read their policy as well..
@@TravelingDesi 10 pound di kanjoosi karke hor nuksaan kra leya.........de denda 10 pound, if you were right as per their policy, you could have got it back later by escalating and reaching to this employee's manager or thier customer service
@@mishuccet1 shi kaha paaji
Mohit bhai is nice human being...it has now proven well....