Active VE52 - Post Return Test Updates and Development of the Active 2.0
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- เผยแพร่เมื่อ 4 ส.ค. 2024
- The aftersales and technical support staff at Active have been involved over the past few months in reviewing and auditing our pressure washer performance across multiple feedback loops. This led to us evaluating a sample of return pressure washers to assess the key components causing customers issues in their day-to-day application of Active pressure washers.
This video highlights the findings of our testing and the steps taken to resolve the problems to ensure better durability of the Active VE52. In addition, we reveal how this has influenced the design and development of our next generation pressure washer the upcoming Active 2.0!
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Do you guys have serial number or production date ranges of the ones that could fault?
Contact our support team at info@active-jobsite.com and they will be able to help you with your unit.
I really love how you guys address concerns and overall how a customer may respond to a product. Some companies would be a little more passive aggressive or frustrated but I personally like the "that's just part of the game mentality". Just shows that you guys know what the deal is, you're not brushing it off but accepting the outcome regardless and moving forward trying to make things better and sell great products.
We think that the best way for us to grow and improve as a company is to accept our shortcomings and listen to our community. We are not developing our products for ourselves but to provide a solution to everyday needs.
Crazy how open and honest these folks are.
Been saving for a kranzle after watching Matt with the OG series. Your transparency and care for the product your providing has me sold for your 2.0. I applaud your approach as a business
Couldn’t agree more. This is great!
Totally agree. More companies need to do this. I'm buying one of these.
I echo what your words. This gentleman knows how to run a company and care for his products.
This level of transparency is awesome. I had an issue with my initial VE52 and you all took care of it promptly. I will continue to support your efforts!
Very transparent video appreciate that. I have the unit and have the issue with it cycling all the time. Really do respect your team for being so open and honest. Just didn’t wanted to deal with the return rate process but truly respect your transparency.
Glad your doing this. It shows that you want to continue becoming a staple in the pressure washing/detailing business. Thank you!
As a engineer for a large auto manufacturer it's good to see the transparent nature and methodology to your refinement plans and objectives as well as current state issue of what has happened with the earlier modules. I look forward to seeing the pressure washer improve and plan to buy one soon as an additional unit next to my kranzle pressure washer. Thanks for the excellent content!
Thanks for the feedback. We appreciate everyone’s comments and while we are far from perfect, we like to challenge ourselves to be constantly better.
Thank you so much! I loved my VE52 before it leaked. Happy that these problems are being fixed and can't wait for the new one.
Hey ian, we're sorry to hear that the unit caused you inconvenience. Thank you for your continuous support. We are improving our units to limit/prevent these problems in the future!
Think it’s great to see a company to be transparent but not only that, correct the past mistakes and make their product better.
I purchased the Active from OG that was fitted for a premium package. Within a month my machine started to surge. After speaking to Active support and providing a video of what it was doing, they determined it failure that couldn’t be fixed. They sent a replacement and absolutely no issues since. I use the replacement at least twice a month to maintain my 2 vehicles. Active did not want the machine back, they said it cannot be fixed.
Really appreciate this company. I can see myself upgrading PW in a year or 2 and the first place I will look to is Active.
Thank You!
Appreciate the transparency and the thorough explanation of the issues. Saved me a lot of time hunting around online and trying different things to troubleshoot. Just bought a 50ft hose and realized that I'm experiencing the surging issue. Kind of disappointed, but was able to confirm the unit still works fine with the OE hose, so I guess I will just use that and cart the unit around my car for the time being. Good to know conclusively that is the issue though. I'll be on the lookout for the prosumer model when it comes out "later this year". Thank you again for addressing these issues head-on and for being so thorough with explanations of symptoms and causes!
Thanks for your understanding. As we’ve discussed elsewhere, the original design was never meant to be used with a 50ft hose. Some people have issues, some do not. But we have evolved the product through careful engineering changes to minimize the occurrence. We’ve learned a lot and have absolutely incorporated changes to all of our products.
Thanks for the honest forthcoming video. Send a warranty request back for my VE 52 for constant cycling using the stock hose. Hopefully we can resolve this and I can get a new unit I love your honesty thank you
Looking forward to purchasing your Version 2.0 sometime soon (April or May is best).
I appreciate your being open and honest. Very rare in business today.
Thank you for your continued support! We expect the 2.0 to be available for sale by June/July 2022. We have a video update coming up on it!
James - I just wanted to say I am a new customer of your product. What lead me to your pressure washer were these videos when I was researching. Being a former mechanical engineer, I appreciate that you listen to your customers address them and make a better products. Keep up the great work and putting out the best products in the industry at the right price point.
Thanks Rodney for your kind words, much appreciated. As an engineer you know well the amount of compromises and decisons required to bring a product to market on time, on budget and still make it valuable and appealing. We are just trying to give a little context to our community on what’s invoked in the entire process
As I said in another of your videos, it is great to see a company so open and transparent about their product. I returned my Karcher and ordered a VE52 and can't wait to put it to use. Thanks for making a great product, standing behind it, and spending time with your customers.
Thank you so much for your support. We hope that you enjoy your Active VE52!
@@ACTIVEPRODUCTS I have had my VE52 for about a week and a half and love it. The amount of water this thing throws is incredible. I have used on vehicles, lawn mowers, garden equipment, you name it. I don't know how I got along this long without it. Thanks for making a fantastic product. It is truly king of budget priced pressure washers.
Im on the eve of buying one of these. This transparent comm is very refreshing. Good/smart move. Will certainly aid(positively) me in my purchasing decision.
This is how you earn a customer right here. 👍
Hey James I really appreciated the straight forward and honest way you addressed the return problem. I destroyed my Ryobi pressure washer last year and was just beginning to search for a replacement. 30 minutes after watching your video I purchased a Active VE52 from Amazon. Taking caring of your customers and accepting responsibility for problems creates customers.
Thank you for your support and welcome to the Active community!
James and Active have been awesome! Unfortunately my VE52 is one that developed the surging issue. I'm confident that it will be warranty exchanged for the 2.0 when they're available and I'll continue to point anyone who asks what pressure washer to buy to Active due to the open, honest nature of Active, the fantastic two year warranty and great performance at 1/4 the cost that rivals the AR Blue Clean AR630-TSS . Keep up the good work James. I think most of us are sticking by Active for the long run!
Thank you for your continued support! We appreciate your feedback! Feel free to contact our support lines for any assistance required!
I almost bought a ve52. Now I will wait for the 2.0. Excited to see new and improved products and a company taking an actual interest in both quality and transparency.
Great! Thanks for your kind words and let us know if there’s anything you’d like to learn/know about the products!
Amazing video showing the background work that goes in.
Glad you liked it!
I had purchased the VE52 about maybe 2 years ago off Amazon. At first I would experience the surges . And just the other day it stopped working all together in middle of washing a car. But I must say after watching your video. I'm strongly considering purchasing your new and improved 2.0 .
Thank you for continuing to support Active.
Great video. Keep up the great work.
Thanks Alain! I’m sure an unbiased opinion! 😉
I received my CAT last summer because no VE52’s were available and I love it! Use a 50’ hose and short gun on it and love it! If you need testers for your new short gun with a swivel I am here to help and a total fan of your work. Keep doing what you’re doing very impressive stuff!
I received the CAT version and unfortunately encountered the surging issue after adding a longer more flexible hose. Otherwise, you are right on about them doing good work.
@@cj7688 were you able to get the issue resolved with Active? My VE52 is running into the same cycling/surging issues with the upgraded hose and I reached out to their support team via email, but responses have been very slow 😞
@@Meeeks They sent me a grey Active model as a replacement. I tested both. The new Active worked perfectly with either set of attachments, stock or aftermarket. My prior CAT (retested) continued with problems with aftermarket parts, but still worked perfectly with the the stock hose/gun setup. The CAT design was slightly better aesthetically but the Active versions seemed to be the only versions getting upgrades... they have a new V 2 on the market now...
Like others, I really appreciate the transparency here. I just got my VE-52 last spring, and used it all summer without any issues, but if the next generation offers even better performance, and is still reasonably priced, I have no issues upgrading when it becomes available. Looking forward to seeing more information on it as we move forward.
I can't wait to get mine now
Pre-orders are now available on Obsessed Garage
Yo! Respect Brother And To The Active Cooperation, Blackbelt Job, 👊🏾🇳🇬🇺🇸
Awesome, thanks for the feedback!
Bravo.
I’ve never heard a big store brand come out with anything like this and admit their first version had issues. But most importantly, is how they are working to move forward and fix them. I will pull the trigger, or hit the not LED switch on this model.
i received the simoniz variant as a christmas gift and after a couple uses the pump started leaking oil.. i just ordered a new one under warranty for free but im afraid that its gonna have problems again is there any way i can get upgraded to the 2.0 ?
I received the CAT version and unfortunately encountered the surging issue after adding a longer more flexible hose. I was provided the Active version as a replacement, which I believe is considered the budget option per market prices. What am I missing out on (besides CAT good looks)? At least the new Active didn't have the surging problem when I tested with my aftermarket gear, it worked well.
great.....i love seeing this as the first thing I search when I just purchased my VE52 for $245 sine my sun joe went out.......smh....I hope I get a good unit...
So if I go and buy a VE52 from Obsessed Garage it only comes with a 50’ hose. All the changes that have been made will allow this setup to work properly?
I notice with mine it doesn’t surge, rather does not shut down. The psi builds up 2-3k at this point. Usually takes multiple trigger pulls to get the pump to shut off.
I like the transparency here and I was wondering what was going on. Mine works perfect, but many of my viewers told me of these issues. I have been using mine twice a week with a 50 foot hose and after almost a year it cycles a little more than normal sometimes, but still good. If you need somebody to review 2.0 please reach out to me. LOL
I second this Keav is one of the best out there 🙏🏼🤙🏼
What size hose do you recommend 1/4 or 3/8 thanks
If I buy this unit on Amazon today is it an older model or is it one that has the updates you speak of in this video.????.. Great video thanks...
What would make it even more robust, is to have it run somewhere between 2100-2700+ psi accessories such as a surface cleaner or reliability use smaller nozzle tips for stone/patio cleaning at that higher psi (at reduced gpm), and have it under 15amps, but still be able to run the larger nozzles to reduce pressure back down to 1000-1100 psi at 1.8-2.0+GPM. I would pay more for this because I can justify it better when I can do cleaning around the house and also wash the cars instead of it being just a dedicated auto pressure washer. The reason I mentioned this is because some reviews in the past saw the ve52 unit start to surge when a 1.75 nozzle was put on even though it did reach 1800+ psi.
Thank you for your feedback! Unfortunately we are restricted in terms of development of having a pressure washer that can fit both spec ranges due to the nature of the product having to be a 120V machine. Also, there are concerns around wobble plate angles which will limit functionality (greater angle means more flow, smaller angle means more pressure). This cannot be adjusted on the go. It may also result in further reliability issues.
The Active VE52 is designed to hit a 1000 PSI at 2 GPM based on a metric called impact force. The impact force calculation is highest when setting the pressure washer at our spec, given the limitations specified above. We know this unit will not come close to a gas unit, but our testing has shown great cleaning performance around the house even compared to pressure washers rated at 2000 PSI due to our increased flow capabilities.
The only way to tackle this is to have our pump fitted to a digital motor to have variable pressure and flow. (Although this may result in a significantly higher price point)
Note: fitting a 1.75 nozzle to the VE52 will cause the unit to surge as it is reaching its peak pressure. The pump is designed to cut off as a warning that it is being over worked.
8/27/22. Just received my ve52. In stock configuration (stock hose, wand, 40deg/3.7) my gage is reading just under 800, call it 780psig. After switching out to 40deg/3.0, gage was reading 1000psig.
After installing 50ft flexzilla hose w/ mtm wand w/ 40deg/3.7, massive surging that eventually went away, gage was reading just under over 700psig. Swapped it out for the 40deg/3.0 and pressure went up to just over 900psig, with every release of trigger causing pressure to jump to 2200psig.
Thoughts??
Hey, our support team has reached out to you about this topic via email!
I’m looking into buying the CAT version of the VE52 since it’s available in Denmark. Would these issues be fixed in the CAT version being sold in Europe?
James - for the 2.0 design housing, is there enough room to include noise dampening - foam or backing into the housing? I have my VE52 mounted onto a shelf for auto detailing and I had to put the unit onto vibration isolating blocks and some noise dampening against the wall to avoid making the family mad haha.
Unfortunately it wasn’t designed for sound deadening. There is also the issue of air flow and motor cooling. So is suggest not trying something yourself! we have one more unit under development right now that utilizes a different type of motor, that is much heavier, lasts much longer and and is much quieter. But it will be significantly more money and more for commercial use. Stay tuned.
@@ACTIVEPRODUCTS Any idea when we might see more information regarding that one?
Currently have a Karcher 1700 cube that has a surging issue...had to call in warranty claim and they are going to send a new one. I am looking to upgrade and am considering this model. Is the current inventory being sold with all the fixes that were stated in this video? Thanks.
Yes that's correct.
Would it be possible to upgrade the older units with this new auto cutoff valve?
Hello, thank you for your question. The pressure washers are meant to be maintenance free pumps by design. Since the pump is repurposed to change the single stage to a dual stage valve, it cannot be accommodated to the old pump. If you have concerns with regards to your pressure washer failing, you can contact our support e-mail at info@active-jobsite.com
So with the new auto shutoff valve will it still have the almost instant stop and start?
Yes, the unit it's very responsive to the trigger.
Do what are you doing for the customers with defective surging units that you previously claimed to be a non existent issue?
When will this be available? Looked on the website and do not see the new version
Hello, The Active 2.0 is expected to hit shelves by July/August 2022
Will the 2.0 be available at Canadian tire and question 2 do you guys sell your refurbished returns for example ones you mentioned with no issues
Hello, thank you for your question. The 2.0 may not be sold at Canadian Tire, but will be made available to Canadian customers through our website.
@@ACTIVEPRODUCTS even better I’d rather see you guys get the $$$
My 2.0 only runs for about 10 minutes and then I smell a burning and it shuts off. I love the unit just have to send back to get this issue resolved, I’ve only used the until 4-5 times.
Hello Cory, we apologize for the inconvenience. Please reach out to our support team at support@activeproducts.com and they will be able to assist you with this issue.
@@ACTIVEPRODUCTS I sent an email yesterday. Thank you! Love the pressure and water output.
You're in Toronto?! How come we can't find your product more readily then here in the GTA! Your product AND company looks very appealing.
We are selling the same unit here in Canada under the Simoniz brand. You can find it in Canadian Tire!
@@ACTIVEPRODUCTS thank you. Not sure if I’ll just pick up V1 when CTC liquidates these at $199, or wait until mid summer for V2…
Does this affect the Simoniz brand for the Canadian Market ?
Since Simoniz operates under Canadian Tire, we have limited information on their returns and user feedback. Even though that might be the case, all updates on the Active VE52 units have also been implemented in all Simoniz Platinum 1800 units.
When is the 2.0 version coming out?
Hello, The Active 2.0 is expected to hit shelves by July/August 2022
My question is will the VE 52 2.0 operate on a gravity feed water system?
We haven't tested the Active 2.0 with a gravity fed water system so we're not sure yet on how it would perform. These units are designed to operate with your regular garden hose but with the increasing amount of questions that we get regarding this topic, we'll consider conducting a test and see how it performs.
Been hunting around to see what was up, mostly i've seen the whole series of "motors failing after 2-3 " months. in my case glaring at the Simoniz Platinum 1800 unit.
Let us know under what conditions it failed and we will see if we can help.
@@ACTIVEPRODUCTS I haven't bought it yet because of worries of the pump, When might the new units be out with the revised pumps?
The issues you hear about on the older VE52 only apply to the Simoniz Platinum 1800 if you intend to use a 50’ or longer hose, which is not really recommended. That said, most Simoniz Platinum 1800 in inventory at store level should have the revised micro switch which reduces those motor surge issues. As the data tells us, we don’t have an issue with pumps.
@@ACTIVEPRODUCTS great thanks for the quick reply
So have all these changes been implemented in the latest VE52 units? I'm most concerned about the dual-stage switch; is that only heading to the 2.0 when it's available?
Hello, The 2 stage switch will be included in both the Active VE52 and 2.0
@@ACTIVEPRODUCTS "Will be," meaning current VE52s do not have it yet?
Any word on when the 2.0 will hit the shelves?
We just finished filming our Active 2.0 reveal video where we will disclose a whole bunch of information about the unit. We're planning on having it posted sometime in the next two weeks. You will have your answer by then haha
how bout provide kits for us to fix what we already bought. i've emailed you guys and received zero response.
I’ve also been having issues with lack of response/communication 😕
I just watched a review video and the pump was surging. It was all due to using smaller tip that was not included and was hitting 1800 psi and cutting off the pump. Not a pump issue, operator issue.
Thanks for your response! I think it will be helpful to a lot of users who are experiencing issues and thinking its their unit! Unfortunately, there is no way to engineer compatibility with every variation of office / nozzle.
If we know there is a problem and solution for the surging, why not provide a fix for that to all of us users who are having this issue? I have gone through three of these with the surging problem existing and now working with my fourth and I am afraid this problem will arise again.
Hi Brad and sorry to hear about all your troubles. I’m sure the downtime is frustrating. First thing I’d check to see is if you are using aftermarket accessories and if they are properly fitted to the machine? That could save you a lot of headaches as you should not be seeing 4 units with the same issues. Let us know how we can help.
@@ACTIVEPRODUCTS yes i am using a 50ft hose with a mosmatic handle. The problem is the cycling of the pump which then builds up to much pressure and cracks the cover plate.
Hard water ?
You guys make the cat pressure washer?
Yes, we do.
I just purchased the VE52 on amazon and found this video? Does this mean that the newer units will have the fixes in them? Or would the one I purchased still have alot of these issues? Thanks
Hello there, the unit that you will receive will highly not have those issues anymore.
I just purchased this unit a few days ago, and wanted to know the same as well.
People make comments about transparency. Funny all these publications come out and audits come out after TONS of people buy their machine and it fails way under the expected lifetime of the machine. Seeing the price, one of course expects for it to not last long term, but less than 20 washes and dead? Common now. Won’t get me a second time. First time shame on me.
Our efforts to provide transparency and show defectives and customer complaints shouldn’t be confused with actual in the field quality and/or defective rates. Statistically speaking, based on returns and complaints as a percentage of overall sales, overall quality remains good - of course, we wish it was perfect but that’s just not possible. Did you have an issue that wasn’t resolved? Please let us know if there’s anything we can do!
I would say move away from these big box dealers (target, canadian tire, walmart, etc, lowes, Rona, etc) - as most of these stores clientele will source these stores for their Return guarantee policies to wash a desk or house siding on the weekend - pack it all up and go return it as " not working" "didnt really do what i expected" etc.
rebrand the new new version and get it into the hands of the Pros, home/product enthusiasts via a seperate channel. get away from the "walmart product" mentality and people.
just my two cents.
Thank you for your honest opinion, we appreciate your feedback.
Why is this not wheeled to make it easier to move ......such a miss !
Hello Ron, the VE52 is a light weight unit with a specific design characteristic. We didn't feel at the design process that wheels were appropriate for it given customers were more inclined to mount or shelf this product.
It's commendable to admit the flaws, but the reviews mostly cite poor customer service. That's the real problem imo
We try our best to respond to the customers needs. What we noticed is that a part of customers who weren't issued a warranty were using the units commercially when our units aren't built to be used in that environment. Similarly, because of the interest to modify and use third-party accessories caused some issues with our units (which we issued warranty to an extent). We are working to better every aspect of our company and your feedback gives us a clearer understanding of what needs to be improved on. Thank you!
@@ACTIVEPRODUCTS Fair enough if the reviews are good on the 2.0 I'll be looking at getting once for sure
Purchased one in Canada return the next day due to surging You guys really messed up with this one I'll never buy this product again. Not much to an electric pressure washer and all the components on this product has a problem, power switch, and pump. And all you guys can do is give excuses for poor R&D.
Sorry you had such a poor experience. Perhaps we could help? What (if any) aftermarket accessories are you using? We’d want to make sure everything is right. Given the amount of units we’ve sold in the past, these problems statistically speaking shouldn’t be that common. Let us know!