This worked for me! Saved me calling a locksmith. My husband was having too much fun playing with it and kept changing the key until all of a sudden no key worked. Took the last one that worked and followed the video and voila, key works and marriage saved, lol.
This works people! Have faith and take your time. Try ALL key positions. I was convinced that the key had been pushed in pretty far when I messed it up, so I kept trying it in those positions. It ended up finally turning with the key half way out. Took me about 10 minutes to finally get it.
i just re-keyed all of my locks that didn't take the smarkey reset properly (8 of them!) using this method and it worked perfectly. Thanks so much for clearly presented video!
For those saying it doesn't work...don't give up, it does work. You HAVE to find the right spot on your key. It WILL save you an expensive trip to the locksmith. I went to return mine to Home Depot but they were closed. I came home, reassembled it then found this video. Its SO important to make sure you push the whole key in the hole when reprogramming.
This was exactly what I needed. I was like, whats this do, and unknowingly reprogrammed the original key incorrectly and couldn't use the lock anymore. I was so glad I found your video and was able to un-fix the lock and not only reprogram the original key again but key matched it with the Kwikset deadbolt so we can use a single key to open both locks and not fumble around trying to remember which key went where. Very useful if being chased down by some maniac.
This video helped me so much I attempted reprogramming my lock and I must have moved it one way or the other and then no key would work but finally (after an hour) of trying to pull the key in and out slow fast up down left right I finally got it and I swear it was like angels sang and I was so freaking happy 😆 note to self don’t reprogram a lock unless you follow exact instructions! 🤷🏻♀️
Omg THANK YOU!! This worked for me! I've done the rekey so many times without issue. But today I messed up and neither the old key nor the new key would work. I didn't think there was a way to fix it. So happy for your video!! 😁😁😁
Glad I'm not the only one that did the rekeying process a bit sloppy. The video helped me as well. If you have the last key you used and pulled out you need to be patient and light pull out as you rotate to right and may have to push all the way back in a restart more then once. Once you get the feel for what it feels like...its a breeze.
Like some of you, it did not work for me either. When it was first set it was working fine, tried it a few times and was ok. Never needed to use the key after it was programmed until lately and found that it no longer works. Cannot turn the key at all. Tried the method in the video. Up down right left centre ... nothing works. There should have been a reset button on the inside. Super frustrated. Now have to look for a new smart lock system. Not a happy camper.
I know this thread is a year old now, but in case there are new frustrated victims out there, there's another TH-cam video that shows you how to *easily repair the lock, by taking out the tumbler*. This is the method I had to use: th-cam.com/video/advYvGgMzhA/w-d-xo.html
This worked! After waiting weeks for a replacement core, I found this video and in less than 3 minutes I found the miss programmed position and programmed the key to the correct position.
Thank you! This saved me as i might have pulled out the key too early. Turns out it only encoded 75% of the new key. With these instructions I was able to corrected it!
Thank you for the very informative video. Understanding why it didn't work made fixing it easier. So nice to know it is fixable and we don't have to get whole new locks!!!😊
Thank you sooo much ! You saved me $200 in locksmiths charges! So thankful I was able to play with the lock for about 5 mins when suddenly it turned right !! Yay!!
I bought these locks because I needed to be able to be certain that ONLY I had a key for my house when that security was needed, but also have the flexibility to restore access to others when that security wasn't needed. And I needed to be able to do it in a heartbeat! ... In a hurry one night I messed up the rekey and was worried I wouldn't be able to fix it 😰 I finally tackled the recovery process with this video handy on my phone to guide me. It took me a few tries as I learned what to feel for, but it's back in working order 🔑❤️🎉🎉🎉 Thank you for posting such a clear, concise tutorial!!!
Thankyou so much for providing this video.I thought the deal I got on the door entry system was going to be lost to a Locksmith fee. Everything worked as per video.👍😁
I rekey these locks all the time at work when I put the new key in I move it in and out a few times before I turn it to the 12:00 position since I started doing this I haven't had any misprogramed keys as long as I'm careful not to turn the lock cylinder while doing this.
worked for me. Hardest part was finding the original mis-programmed position. It's been like 3 years since i've been able to turn the deadbolt. Thanks for the video.
The mechanism in the core of mine was sticky due to wear, so some of the pins were stuck "up" when I programmed. I could hear them drop when I took the key in and out and the only solution to fix mine was to remove the core and reprogram. Plenty of other videos how to do that and they do work. Also gives a great opportunity to oil the heck out of the guts of the core. Mine had metal shavings and clearly was in desperate need of some 3 in 1 oil. 8 years on and after I did all that they work like new!
Thank you for a tip, it really help me to reprogram smart key, after I accidently pul out key and it didn't work nor original neither new key. But your advice of moving slowly key until it turns to 45° help me finally reprogram right way 😊
Will this work if when I did this for my Baldwin Smartkey that we bought 10 years ago, though I want to try this for a newer Baldwin purchased about 4 years ago? Im not sure if the theres different SmartKey generations requiring a different approach for fix.
The Smartkey tool is standard, and yes, anyone can buy one. However, you need to have the old key on-hand, in order to re-key the cylinder to a new key. Yes, your neighbor could theoretically re-key your lock, but he'd have to have access to the key that already works with that particular lock first.
Took probably 100s of tries wiggling the key in and out but it finally worked. Was just about to give up and buy a new door handle. Note to self follow the directions and don't just wing it.
Thank you, this worked perfectly for me. I had my tools out an set to pull the core and reset it the hard way, but stumbled on this video. I'm all good to go again in just a couple of minutes.
here's where i screwed up and can't fix. while the original key was still in the lock, i inserted the tool, then i accidentally turned the key. now neither key works at unlocking. the key just turns the door knob but not the lock. i successfully reprogrammed 2 dead bolts prior to this with zero issues
Hi MrDeshane18 - Our Consumer Support Team is here to help... please contact them here: kwik.st/31Ux9qL or call them at 1-800-327-LOCK (5625). Thanks ~ Kwikset Social
Hi Bob - Here to help! If your Weiser deadbolts feature SmartKey cylinders, you can re-key them following these instructions: kwik.st/3wKocO3 If your locks feature Pin & Tumbler cylinders, please contact a professional locksmith for assistance. Thanks ~ Kwikset Social
I made the mistake of following the instructions that came with the lock instead of watching this video first. The instructions that came with the rekey tool did not give the correct instructions. Now no key works. I get sick and tired of people who can't write good instructions for a product and the managers who let the bad instructions go out the door. Pathetic. I hate incompetence. It used to be incompetence meant a person was not skilled enough for the job. Nowadays, incompetence is nearly always due to someone who could give a rat's rear end whether they do the job right or not. They take no responsibility or pride in their work. It's a new world out there full of these people.
Hi and here to help! In addition to the SmartKey re-key instructions included with the lock, we offer re-key instructions and troubleshooting steps on our website. Please click here for more details. kwik.st/3w0KJoS For additional support or cylinder replacements please contact our Consumer Support Team here: kwik.st/37AdEqy or call them at 1-800-327-LOCK (5625). Thanks ~ Kwikset Social
I was just messing around with the original key and the rekey tool and now I can't even get the original key to work. I never even introduced a new key. Tried this trouble shooting process over and over again, but can't get it to work. Am I out of luck?
Hi Justin - Our Consumer Support Team is here to help... please contact them here: kwik.st/3BXLd2i or call them at 1-800-327-LOCK (5625). Thanks ~ Kwikset Social
Great video, Took my wife between 5-10 minutes. I was on the web looking at a reset cradle for a price of $40.00, About to call the hardware store when she yelled I got it.
What happens if you keep trying to turn it back to 3 o clock and never get it? Then the new key wont work, and its partially keyed to the new key which doesnt work
Hi - We're thrilled to hear this video was helpful! Also, our Consumer Support Team is here to help... please contact them here: kwik.st/3CJyPjq or call them at 1-800-327-LOCK (5625). Thanks ~ Kwikset Social
Hi Allyson - Here to help! You can still try the SmartKey recovery steps when the door is closed to get the key to turn. If you are unable to unlock the door with the key, we recommend contacting a professional locksmith to assist you. Our Consumer Support Team is here to help... please contact them here: kwik.st/3tWuOYb or call them at 1-800-327-LOCK (5625). Thanks ~ Kwikset Social
Done this correctly many times. Now I have three locks that are unusable because I watched another video that said nothing about 3 o’clock and their lock was opposite of mine. So I did 9 o’clock instead. Still nothing works.
Hi! We recommend following the cylinder recovery instructions in the link below. If you can get the key to turn, you can then re-key the cylinder with the SmartKey tool to the same key. kwik.st/3vRVpIG If the key is still not turning in the cylinder, please contact us so we can help you with a replacement cylinder: kwik.st/3tV2Yht Thanks ~ Kwikset Social
Hi Joann - We are more than happy to help you with your SmartKey Cylinder. If you have tried the recovery steps in this video and neither key is turning, we can replace the cylinder for you under your product's warranty. Please contact our Consumer Support Team here: kwik.st/3K0Evtp or call them at 1-800-327-LOCK (5625). Thanks ~ Kwikset Social
@@kwikset hi thank you for reaching out, but my husband was able to get it :) thanks to this video. Initially I didn't read through the comments till later :( at which point I discovered others had the same issue.
Hi Robert - Happy to help! If the key does not turn by following the recovery steps in this video, the SmartKey cylinder can be replaced with a new cylinder. Our Consumer Support Team is available to assist you with this... please contact them here: kwik.st/31qhorD or call them at 1-800-327-LOCK (5625) ~ Thanks, Kwikset Social
I still cant get mine to unlock the double cylinder deadbolt with the original and new key. I think where I screwed up was having the deadbolt in unlocked position, then using the smartkey tool, pulling out the original key, then inserting the new key to lock position. then rotating as if unlocking back to 90 degrees vs 180 and pulled it out. When I tried inserting the key again, it would not move the dead bolt. I've tried finding the position for both keys for 30 mins without success. Could it be that I pulled it out at 90 degrees? and if so what can I do about it? any advise is welcomed.
Hi Geoff - We can help! If you’re still having trouble recovering your cylinder, the SmartKey cylinder can be replaced with a new cylinder. Our Consumer Support Team is available to assist you with this... please contact them here: kwik.st/3LJDMyo or call them at 1-800-327-LOCK (5625) ~ Thanks, Kwikset Social
It worked, I had to pull my key almost halfway out before I found the spot I screwed up at originally. Haha! I tied both the new key and the smart key. Ended up needing the smart key to find the spot I made the error.
I've been trying this so many times but the smart key tool won't go in all the way and I am worried that if I pull out the current key without the tool going in all the way that it won't program the new key correctly. Does anyone else have this problem or have any ideas for me? I am doing it exactly as it is in this video.
Hi Angelo - We're happy to help you! The SmartKey Learn Tool may not fit into the opening fully, yet you should hear a slight click when it's inserted as far as it will go. At this point, you can remove the tool and continue following the re-key instructions. Please make sure that the key itself is inserted fully into the key cylinder. You can re-key the cylinder again if you feel the key was not fully inserted. For one-on-one support, please call us at 1-800-327-LOCK (5625). Thanks ~ Kwikset Social
Hola! Nuestro equipo de atención al consumidor está aquí para ayudarlo... comuníquese con ellos aquí: kwik.st/3QDVJDu o llámelos al: 1-800-327-LOCK ( 5625) ~ Gracias, Kwikset Social
Hi James! Our Consumer Support Team is here to help... please contact them here: kwik.st/3tC065x or call them at 1-800-327-LOCK (5625). ~ Thanks, Kwikset Social
Bought 5 months ago and finally got around to putting in to replace old lock--didn't work, tried what the video says and nothing. So, luckily Home Depot has a 6 month return policy so back it goes.
This doesnt make any sense. What you show here is not how to fix a misprogrammed lock, you start with a key that works already. My lock cane with a key that doesnt work to hegin with.
If you actually do get the key to turn to the 3 O'clock position.... th-cam.com/video/u7ncf9YUCsY/w-d-xo.html What if you actually can't turn the key to 3 O'clock? My key was working for two months and suddenly stopped working. No one in my house touched it beside regular use, so I can't understand why it stopped accepting the key unless there's some defect in the product.
Pulling the key out as you’re turning the cylinder looks like a great way to bend the wafer which is the number one cause of lock failure in this lock. I wonder if they even asked a locksmith before producing this video. Unfortunately, I Know many locksmiths who won’t touch these locks because of the issues they have.
I buy these so I don't *have* to know a locksmith! I've re-keyed about a dozen of 'em, and have only had one issue, which was my own fault. This video helped me right that wrong in a matter of minutes! Cheers!
This didn't work for me. I have a BALDWIN ALCOTT ENTRY KNOB that has the SmartKey lock. I successfully programmed 2 Baldwin deadbolts, but couldn't get the entry knob to work. I tried for hours to reprogram, but I couldn't get it to work.
Hi Roy, Please contact the support team at Baldwin for additional help with your SmartKey knob, www.baldwinhardware.com/support/contact-support. Thank you, Kwikset
![[1209] This Tiny WiFi Camera Owns Kwikset SmartKey (LockTech LTKSD)](/img/n.gif)
My smart key lock came misprogrammed right out of the box. This helped alot. Thank you!
I cried tears of joy. Thanks. I can go back in my home now.
This worked for me! Saved me calling a locksmith. My husband was having too much fun playing with it and kept changing the key until all of a sudden no key worked. Took the last one that worked and followed the video and voila, key works and marriage saved, lol.
I just a had tthat problem with keying the door and this video saved me money . I was getting ready to go to a lock smith, thanks for the help.
Marriage saved? Typical Karen.
This saved my grandson a trip back to homedepot and from throwing out a perfectly good door lock. Thank you!
This works people! Have faith and take your time. Try ALL key positions. I was convinced that the key had been pushed in pretty far when I messed it up, so I kept trying it in those positions. It ended up finally turning with the key half way out. Took me about 10 minutes to finally get it.
Keep jiggling the key! Work it in all directions....Don't give up...it worked for me.
This is hard! How to return the key to the flat direction? 😔
i just re-keyed all of my locks that didn't take the smarkey reset properly (8 of them!) using this method and it worked perfectly. Thanks so much for clearly presented video!
For those saying it doesn't work...don't give up, it does work. You HAVE to find the right spot on your key. It WILL save you an expensive trip to the locksmith. I went to return mine to Home Depot but they were closed. I came home, reassembled it then found this video. Its SO important to make sure you push the whole key in the hole when reprogramming.
This is true, I fiddled with it for at least 5 minutes but just kept trying and it finally turned.
This was exactly what I needed. I was like, whats this do, and unknowingly reprogrammed the original key incorrectly and couldn't use the lock anymore. I was so glad I found your video and was able to un-fix the lock and not only reprogram the original key again but key matched it with the Kwikset deadbolt so we can use a single key to open both locks and not fumble around trying to remember which key went where. Very useful if being chased down by some maniac.
She did a detailed narrative demonstrating step by step how to reprogram a mid-rekeyed lock. Great learning experience for me! Thanks a lot. 🙏👍🙏
This video helped me so much I attempted reprogramming my lock and I must have moved it one way or the other and then no key would work but finally (after an hour) of trying to pull the key in and out slow fast up down left right I finally got it and I swear it was like angels sang and I was so freaking happy 😆 note to self don’t reprogram a lock unless you follow exact instructions! 🤷🏻♀️
Omg THANK YOU!! This worked for me! I've done the rekey so many times without issue. But today I messed up and neither the old key nor the new key would work. I didn't think there was a way to fix it. So happy for your video!! 😁😁😁
Glad I'm not the only one that did the rekeying process a bit sloppy. The video helped me as well. If you have the last key you used and pulled out you need to be patient and light pull out as you rotate to right and may have to push all the way back in a restart more then once. Once you get the feel for what it feels like...its a breeze.
That's easier said than done. I'm still struggling what's the trick? 😅
Like some of you, it did not work for me either. When it was first set it was working fine, tried it a few times and was ok. Never needed to use the key after it was programmed until lately and found that it no longer works. Cannot turn the key at all. Tried the method in the video. Up down right left centre ... nothing works. There should have been a reset button on the inside. Super frustrated. Now have to look for a new smart lock system. Not a happy camper.
Same problem for me, it worked fine for a couple of days then just stopped turning. This attempt to reprogram isn't working for me either
Me too. Worked fine at first, but soon stopped working.
I know this thread is a year old now, but in case there are new frustrated victims out there, there's another TH-cam video that shows you how to *easily repair the lock, by taking out the tumbler*. This is the method I had to use: th-cam.com/video/advYvGgMzhA/w-d-xo.html
citrinesun thanks going to try that. I’m another victim of kwikset lock 🔐
I am having the same problem - not happy at all with this lock system
I know this video is old, but it just helped me out with re-keying after neither key worked!
This worked! After waiting weeks for a replacement core, I found this video and in less than 3 minutes I found the miss programmed position and programmed the key to the correct position.
Thank you! This saved me as i might have pulled out the key too early. Turns out it only encoded 75% of the new key. With these instructions I was able to corrected it!
Thank you for the very informative video. Understanding why it didn't work made fixing it easier. So nice to know it is fixable and we don't have to get whole new locks!!!😊
Excellent voice and and speaks slowly enough to listen well
Thank you sooo much ! You saved me $200 in locksmiths charges! So thankful I was able to play with the lock for about 5 mins when suddenly it turned right !! Yay!!
Hi Canadianswimmmer - We're thrilled to hear this video was helpful... Have a great day! ~ Kwikset Social
I bought these locks because I needed to be able to be certain that ONLY I had a key for my house when that security was needed, but also have the flexibility to restore access to others when that security wasn't needed. And I needed to be able to do it in a heartbeat!
...
In a hurry one night I messed up the rekey and was worried I wouldn't be able to fix it 😰
I finally tackled the recovery process with this video handy on my phone to guide me. It took me a few tries as I learned what to feel for, but it's back in working order 🔑❤️🎉🎉🎉
Thank you for posting such a clear, concise tutorial!!!
This information helped me recover my misprogramed key. This worked for me. Thank you so much.
Wow!! I thought I was lost I didn't turn the key 180 degrees just 90 degrees but it worked magically. Thanks again!!!!!!!!!
Finally! It took so long but thank God for this video. I learned a lesson to read the instructions twice today hahaha
Thankyou so much for providing this video.I thought the deal I got on the door entry system was going to be lost to a Locksmith fee. Everything worked as per video.👍😁
Thank you! The instructions you gave worked perfectly in less than 5 minutes. The video saved me from buying a new deadbolt!
Hi Aaron - We're thrilled to hear the video was helpful for you. Have a wonderful day! ~ Kwikset Social
I rekey these locks all the time at work when I put the new key in I move it in and out a few times before I turn it to the 12:00 position since I started doing this I haven't had any misprogramed keys as long as I'm careful not to turn the lock cylinder while doing this.
So I got it back to 3:00 put the smartkey in and out (I can feel it push all the way in) but the key will not come out!!!
AugDaug pull harder
worked for me. Hardest part was finding the original mis-programmed position. It's been like 3 years since i've been able to turn the deadbolt. Thanks for the video.
Thank you. I was expecting an expensive locksmith visit, but with a little patience I managed to get it.
The mechanism in the core of mine was sticky due to wear, so some of the pins were stuck "up" when I programmed. I could hear them drop when I took the key in and out and the only solution to fix mine was to remove the core and reprogram. Plenty of other videos how to do that and they do work. Also gives a great opportunity to oil the heck out of the guts of the core. Mine had metal shavings and clearly was in desperate need of some 3 in 1 oil. 8 years on and after I did all that they work like new!
Thank you for a tip, it really help me to reprogram smart key, after I accidently pul out key and it didn't work nor original neither new key. But your advice of moving slowly key until it turns to 45° help me finally reprogram right way 😊
Hi S Naza, Thank you for your feedback! We're happy to hear this video was helpful! Have a great day! ~ Kwikset Social
If this doesn't work, you can remove the lock and take it to HD or Lowes. They have a "reset cradle" that will fix the problem.
I've called my local and surrounding HD and Lowe's and none of them have said that they're able to reset it for me 😥
Will this work if when I did this for my Baldwin Smartkey that we bought 10 years ago, though I want to try this for a newer Baldwin purchased about 4 years ago? Im not sure if the theres different SmartKey generations requiring a different approach for fix.
thank you Kwikset !! this video really needed to be posted... great job explaining
Is the smart key unique to Each lock?
Can my neighbour use his smart on my lock for example to change the keys into his?
Hi! Our Consumer Support team is here to help... please contact them here: kwik.st/2V5bXqZ or call them at: 1-800-327-LOCK (5625)
Yes, but you have to have the original key in order to start the change.
The Smartkey tool is standard, and yes, anyone can buy one. However, you need to have the old key on-hand, in order to re-key the cylinder to a new key. Yes, your neighbor could theoretically re-key your lock, but he'd have to have access to the key that already works with that particular lock first.
Took probably 100s of tries wiggling the key in and out but it finally worked. Was just about to give up and buy a new door handle. Note to self follow the directions and don't just wing it.
"If you actually get it to turn to the 3 o'clock position"....😬
Excellent video, very well explained. This is going to help a lot of people trying to rekey.
Thanks for the video. 5 new locks 1 didn’t work but it’s fixed now.
I jiggled and jjiggled and it finally worked... Thanks!
Pulling out and turning clockwise work to have it recognize my key again. Thanks for the video.
Misprogrammad my kiwiset set while Changing to a new key. Thanks to your video I was able to make it work
Great to hear!
It would be a good idea before you try to rekey the locks. Great explanation of the process.
Thank you, this worked perfectly for me. I had my tools out an set to pull the core and reset it the hard way, but stumbled on this video. I'm all good to go again in just a couple of minutes.
THANK YOU!! This is exactly what happened and this process worked perfectly.
Thanks for the feedback Mary, hope you have a nice day! -- Kwikset Social
here's where i screwed up and can't fix. while the original key was still in the lock, i inserted the tool, then i accidentally turned the key. now neither key works at unlocking. the key just turns the door knob but not the lock. i successfully reprogrammed 2 dead bolts prior to this with zero issues
What if you can find the position cause I been trying for weeks now and still no luck at getting it to turn..I’m bout ready to give up on it…
Hi MrDeshane18 - Our Consumer Support Team is here to help... please contact them here: kwik.st/31Ux9qL or call them at 1-800-327-LOCK (5625). Thanks ~ Kwikset Social
And what do you do if you can't get the key to turn back to the 3 o'clock position?
Please give our team a call at 1-800-327-5625 so that we may troubleshoot with your further.
Thank you,
Kwikset
Kwikset, I've called 3 days in a row. Nobody answers the phone and nobody calls back
Weiser Element deadbolts (5) how do I program to a single key setup
Hi Bob - Here to help! If your Weiser deadbolts feature SmartKey cylinders, you can re-key them following these instructions: kwik.st/3wKocO3 If your locks feature Pin & Tumbler cylinders, please contact a professional locksmith for assistance. Thanks ~ Kwikset Social
Does method work on a door knob (turn) type.
The re-keying process or the recovery process? Yes, on both counts.
I made the mistake of following the instructions that came with the lock instead of watching this video first. The instructions that came with the rekey tool did not give the correct instructions. Now no key works. I get sick and tired of people who can't write good instructions for a product and the managers who let the bad instructions go out the door. Pathetic. I hate incompetence. It used to be incompetence meant a person was not skilled enough for the job. Nowadays, incompetence is nearly always due to someone who could give a rat's rear end whether they do the job right or not. They take no responsibility or pride in their work. It's a new world out there full of these people.
Hi and here to help! In addition to the SmartKey re-key instructions included with the lock, we offer re-key instructions and troubleshooting steps on our website. Please click here for more details. kwik.st/3w0KJoS For additional support or cylinder replacements please contact our Consumer Support Team here: kwik.st/37AdEqy or call them at 1-800-327-LOCK (5625). Thanks ~ Kwikset Social
I was just messing around with the original key and the rekey tool and now I can't even get the original key to work. I never even introduced a new key. Tried this trouble shooting process over and over again, but can't get it to work. Am I out of luck?
Hi Justin - Our Consumer Support Team is here to help... please contact them here: kwik.st/3BXLd2i or call them at 1-800-327-LOCK (5625). Thanks ~ Kwikset Social
Great video, Took my wife between 5-10 minutes. I was on the web looking at a reset cradle for a price of $40.00, About to call the hardware store when she yelled I got it.
Hi Hector, that's awesome news! Thanks -- Kwikset Social
What happens if you keep trying to turn it back to 3 o clock and never get it? Then the new key wont work, and its partially keyed to the new key which doesnt work
Thank you much. I thought it was gone but with the video i was able to reprogram it.
So I have followed this instruction multiple tries, and it wont work for me. What do I do now?
I have a misprogrammed lock that I spend about an hour trying to get this trick to work with every couple months for the past eight years.
Awesome, straight to the point and helpful!
Hi - We're thrilled to hear this video was helpful! Also, our Consumer Support Team is here to help... please contact them here: kwik.st/3CJyPjq or call them at 1-800-327-LOCK (5625). Thanks ~ Kwikset Social
el cilindro de la puerta principal no gira, y el de adentro de la casa funciona bien, me podrian ayudar.
Thank You! That really save the day.
Great video. Thank you for the help!
Hi KM V - Thrilled to know this video was helpful. Have a nice day! ~ Kwikset Social
What if my door is locked shut. It says door needs to be open.
Hi Allyson - Here to help! You can still try the SmartKey recovery steps when the door is closed to get the key to turn. If you are unable to unlock the door with the key, we recommend contacting a professional locksmith to assist you. Our Consumer Support Team is here to help... please contact them here: kwik.st/3tWuOYb or call them at 1-800-327-LOCK (5625). Thanks ~ Kwikset Social
I almost gave up because it took so many tries. And then it actually worked.
Patience is a virtue.
Super helpful video! Thank you!
Followed instructions and was able to solve my problem and rekey to common key for all my locks.
Hi Steve - We're thrilled to hear that this video was helpful. Have a wonderful day! ~ Kwikset Social
You saved the day. Thank you!!
Done this correctly many times. Now I have three locks that are unusable because I watched another video that said nothing about 3 o’clock and their lock was opposite of mine. So I did 9 o’clock instead. Still nothing works.
Hi! We recommend following the cylinder recovery instructions in the link below. If you can get the key to turn, you can then re-key the cylinder with the SmartKey tool to the same key. kwik.st/3vRVpIG If the key is still not turning in the cylinder, please contact us so we can help you with a replacement cylinder: kwik.st/3tV2Yht Thanks ~ Kwikset Social
what if the key doesn't turn after it's been misprogrammed?
Hi Joann - We are more than happy to help you with your SmartKey Cylinder. If you have tried the recovery steps in this video and neither key is turning, we can replace the cylinder for you under your product's warranty. Please contact our Consumer Support Team here: kwik.st/3K0Evtp or call them at 1-800-327-LOCK (5625). Thanks ~ Kwikset Social
@@kwikset hi thank you for reaching out, but my husband was able to get it :) thanks to this video. Initially I didn't read through the comments till later :( at which point I discovered others had the same issue.
Glad to hear it worked! :) Have a great day. ~ Kwikset Social
Wow, I was thinking I was going to have to call a locksmith. Worked for me.
GREAT VIDEO. WAS ABLE TO FOLLOW WITH NO PROBLEMS! THANKS
Thanks for the feedback, have a nice day!
It work for me the important thing to do is to find the place where it was misprogrammed
This works! Great video, you just saved me about 200 dollars, thank you!
Thanks for the feedback and hope you have a nice weekend! -- Kwikset Social
This worked like a charm for me, I was worried I killed my lock
Thank you for this VIDEO!!!!
Can't leave door open because I can't open door. It's a storeroom no other doors or windows
What if this doesn't work?
Hi Robert - Happy to help! If the key does not turn by following the recovery steps in this video, the SmartKey cylinder can be replaced with a new cylinder. Our Consumer Support Team is available to assist you with this... please contact them here: kwik.st/31qhorD or call them at 1-800-327-LOCK (5625) ~ Thanks, Kwikset Social
@@kwikset I bought the cylinder reset tool. It did the trick.
Hi Robert - We're thrilled to hear that you got the cylinder to reset with the SmartKey Reset Cradle. Have a great day! ~ Kwikset Social
@@robertmooberry725 can you send me a link to that?
I still cant get mine to unlock the double cylinder deadbolt with the original and new key. I think where I screwed up was having the deadbolt in unlocked position, then using the smartkey tool, pulling out the original key, then inserting the new key to lock position. then rotating as if unlocking back to 90 degrees vs 180 and pulled it out. When I tried inserting the key again, it would not move the dead bolt. I've tried finding the position for both keys for 30 mins without success. Could it be that I pulled it out at 90 degrees? and if so what can I do about it? any advise is welcomed.
Hi Geoff - We can help! If you’re still having trouble recovering your cylinder, the SmartKey cylinder can be replaced with a new cylinder. Our Consumer Support Team is available to assist you with this... please contact them here: kwik.st/3LJDMyo or call them at 1-800-327-LOCK (5625) ~ Thanks, Kwikset Social
It worked, I had to pull my key almost halfway out before I found the spot I screwed up at originally. Haha! I tied both the new key and the smart key. Ended up needing the smart key to find the spot I made the error.
I do not believe that you had a key half way out of its hole when you originally tried to rekey.
@@jeffstanley4593 it’s true, I really messed it up. But, finally found the spot and was able to fix it.
I've been trying this so many times but the smart key tool won't go in all the way and I am worried that if I pull out the current key without the tool going in all the way that it won't program the new key correctly. Does anyone else have this problem or have any ideas for me? I am doing it exactly as it is in this video.
Hi Angelo - We're happy to help you! The SmartKey Learn Tool may not fit into the opening fully, yet you should hear a slight click when it's inserted as far as it will go. At this point, you can remove the tool and continue following the re-key instructions. Please make sure that the key itself is inserted fully into the key cylinder. You can re-key the cylinder again if you feel the key was not fully inserted. For one-on-one support, please call us at 1-800-327-LOCK (5625). Thanks ~ Kwikset Social
No atienden en México ni por correo ni por la aplicación ni por mensaje ocupo un soporte para mi cerradura
Hola! Nuestro equipo de atención al consumidor está aquí para ayudarlo... comuníquese con ellos aquí: kwik.st/3QDVJDu o llámelos al: 1-800-327-LOCK ( 5625) ~ Gracias, Kwikset Social
Still can’t get it to turn after hours, now what??
Hi James! Our Consumer Support Team is here to help... please contact them here: kwik.st/3tC065x or call them at 1-800-327-LOCK (5625). ~ Thanks, Kwikset Social
What happens if it doesn't turn to re-key huh??
Then you either have the wrong key or you haven't found the spot where the tumblers "learned" the new key.
Thank you this worked for me
Didn't work for me. Key will only turn one way after I put it back together.
Amazing, thank you!!, saved me big time!!,
The worked great!! Thanks!
Bought 5 months ago and finally got around to putting in to replace old lock--didn't work, tried what the video
says and nothing. So, luckily Home Depot has a 6 month return policy so back it goes.
Hi! Our Consumer Support team is here to help... please contact them here: kwik.st/3k6kcPh or call them at: 1-800-327-LOCK (5625)
This was very helpful!
Helped me out of a jam! Thanks!
This doesnt make any sense. What you show here is not how to fix a misprogrammed lock, you start with a key that works already. My lock cane with a key that doesnt work to hegin with.
Thank you the very informative and helpful video. If I could give this video more than 1 like I would!
If you actually do get the key to turn to the 3 O'clock position.... th-cam.com/video/u7ncf9YUCsY/w-d-xo.html
What if you actually can't turn the key to 3 O'clock? My key was working for two months and suddenly stopped working. No one in my house touched it beside regular use, so I can't understand why it stopped accepting the key unless there's some defect in the product.
my old key dosen't work anymore so I can't put it into the "programming" position
Hi! Our Consumer Support Team is here to help... please contact them here: kwik.st/3DOL1CA Thanks ~ Kwikset Social
This video was a HUGE help. Thank you for posting!
Hi Maximus Max - We're thrilled to hear this video was helpful. Have a great day! ~ Kwikset Social
Pulling the key out as you’re turning the cylinder looks like a great way to bend the wafer which is the number one cause of lock failure in this lock. I wonder if they even asked a locksmith before producing this video. Unfortunately, I Know many locksmiths who won’t touch these locks because of the issues they have.
@techguy stfu. You sound like a know it all yet, you're here. Pos.
Wow. Have used them on every property I have. Never had an issue until this time which I know was my carelessness.
I buy these so I don't *have* to know a locksmith! I've re-keyed about a dozen of 'em, and have only had one issue, which was my own fault. This video helped me right that wrong in a matter of minutes! Cheers!
Very helpful! We fix our issue thanks
Thanks for the feedback and hope you have a nice day! -- Kwikset Social
omg.I rekeyed mine and it worked great for 3 days. I had to break into my room and now my doorway is messed up. super pissed!!
This didn't work for me. I have a BALDWIN ALCOTT ENTRY KNOB that has the SmartKey lock. I successfully programmed 2 Baldwin deadbolts, but couldn't get the entry knob to work. I tried for hours to reprogram, but I couldn't get it to work.
Roy Ellis what did you end up doing?
Hi Roy,
Please contact the support team at Baldwin for additional help with your SmartKey knob, www.baldwinhardware.com/support/contact-support.
Thank you,
Kwikset
I feel like I’m that one guy in the world this isn’t working for