They are a large company, and customer satisfaction should be number ONE! I would reach out and explain you just got around to testing it and it needs to be replaced. I received a box car with a broken axle, they said just put it back in, I said send me a return shipping label! They did...
Looks like a bent axle and it sounds like it's putting pressure on the gears because I'm hearing a surge in the sound it's making coming down the tracks. I would call Menards corporate office and state your case and tell them you want a replacement CNW locomotive.
90-Day Over-the-Counter Exchange (ND) Products may be returned or exchanged within 90 days of purchase with a receipt. No returns, refunds, exchanges, or credits will be issued without a receipt. This is on their website
Flip it upside down in a cradle or equivalent then attach one wire from your power pack to the center rail, I use alligator clips , then turn the power up and touch the wheels to get the loco running with another wire. With a good light you can see all the wheels turning. At first look it seems that one of the traction tires may have a dip in it . I have taken very light sandpaper and while the loco is running then push down on the traction tire wheels to smooth them out. If that doesn’t help my next guess would be the axles as you have pointed out may have loosened up or are bent and now have too much slop or just bent but idk…. Try the loco in the opposite direction and see what it does that way . If it is the same then i would prob just swap it for another loco ……
If you go past the deadline, they will only refund for store credit. I bought their military flat car set that were missing coupling pins. They had another set in stock and swapped them out, no questions asked with my receipt. They probably don't have that engine in stock, though. I've seen other guys reach out to them with a bad set of trucks on a tank car, and he was sent a complete set of all metal trucks they use on their box cars. For some reason they only use the Lionel style metal trucks and couplers on their box cars.
Iv had trouble with the alen screw coming loose that holds trucks to motor ul start hearing a scweeking sound when this happens tighten up screw and its good they do have over 200 in stock for shipping to store if u can take that one back
If really depends on how much effort you want to put into getting a refund/replace. You seem to be in the right , but as we all know being right doesn’t mean much these days. Also, you will NEVER own an off-round truck again. You will forever be on the look out for it. Either way it’s a darn good looking engine. Best of luck
I must be a special type of person, but if I spent $150 I’d be calling Menards and having this taken cared of. You are entitled to get what you paid for.
They offered me a place to send my santa fee to for repairs during betta runs I opted to return it should be customer service link on line for this good luck 👍
hey there, I don't know if you have the turnout switches powered by track or straight to power supply ... if you are running the switches off power supply power and not track power don't park the trains on the switch it will cause problems ... just letting ya know don't want you to burn up your switches ... have fun and great job
@@SOU6900 just depends on how the switch is powered ... if its track power ok you park there is no power to the switch... but if it is constant power the train will still trip the auto switch just like the o27 .. you are still making contact across the isolated track and power
I used to work at a model train store (5 years). This is a classic case of a poorly made layout with poor track. You have it mounted to wood with nothing to dampen the vibration. The wheels may not be true, but more times than not, I always found how the track is laid is more to do with it. It's a light train loco that lends itself to vibration issues. The tube track doesn't help either. For what you have invested in it, I would say it's great though. Personally, I don't know why you are complaining. It runs fine for what it cost.
I own a Lionel Alco FA from 1993 that does the same thing. Heard it's a common issue with those. I just live with it. Enjoyed the vid!
@@chrisresor1893 thank you for the information that’s probably going to be the outcome
They are a large company, and customer satisfaction should be number ONE! I would reach out and explain you just got around to testing it and it needs to be replaced. I received a box car with a broken axle, they said just put it back in, I said send me a return shipping label! They did...
@@TheNJ54 That’s great news thank you !
Looks like a bent axle and it sounds like it's putting pressure on the gears because I'm hearing a surge in the sound it's making coming down the tracks. I would call Menards corporate office and state your case and tell them you want a replacement CNW locomotive.
@@jeromekrajcovic2467 sounds like a plan
90-Day Over-the-Counter Exchange (ND)
Products may be returned or exchanged within 90 days of purchase with a receipt. No returns, refunds, exchanges, or credits will be issued without a receipt.
This is on their website
@@chtyan Thank you very much for the information
Flip it upside down in a cradle or equivalent then attach one wire from your power pack to the center rail, I use alligator clips , then turn the power up and touch the wheels to get the loco running with another wire. With a good light you can see all the wheels turning. At first look it seems that one of the traction tires may have a dip in it . I have taken very light sandpaper and while the loco is running then push down on the traction tire wheels to smooth them out. If that doesn’t help my next guess would be the axles as you have pointed out may have loosened up or are bent and now have too much slop or just bent but idk…. Try the loco in the opposite direction and see what it does that way . If it is the same then i would prob just swap it for another loco ……
@@jamesmorgangunsandtrains7132 Thank you very much I was wondering how to do that or if it was possible
If you go past the deadline, they will only refund for store credit. I bought their military flat car set that were missing coupling pins. They had another set in stock and swapped them out, no questions asked with my receipt. They probably don't have that engine in stock, though. I've seen other guys reach out to them with a bad set of trucks on a tank car, and he was sent a complete set of all metal trucks they use on their box cars. For some reason they only use the Lionel style metal trucks and couplers on their box cars.
@@DRCRailroard great information I appreciate the help
As in everything else, Let the buyer be ware.
You should definitely call them or just take it into the store.
@@TwistedMacGyversTrains true I live just a very short drive thank you
Ray will exchange it…contact him as you did before!
@@randyluginbuhl9085 I have thought about contacting him thank you
Iv had trouble with the alen screw coming loose that holds trucks to motor ul start hearing a scweeking sound when this happens tighten up screw and its good they do have over 200 in stock for shipping to store if u can take that one back
@@JimAlderson-cn6ek great thank you
Wish I could help u more but if only had month if u have ur pick up recipe or order delivery record sould be able take it back and order a new one
@@JimAlderson-cn6ek thank you have been a great help I really appreciate that
👍
They ruined the paint scheme. The herald should be on the nose.
@@johnschultz9023 I didn’t know that
If really depends on how much effort you want to put into getting a refund/replace. You seem to be in the right , but as we all know being right doesn’t mean much these days. Also, you will NEVER own an off-round truck again. You will forever be on the look out for it. Either way it’s a darn good looking engine. Best of luck
@@alanh1406 Thank you very much good words of wisdom
I must be a special type of person, but if I spent $150 I’d be calling Menards and having this taken cared of. You are entitled to get what you paid for.
@@markgruber2257 You are absolutely correct
They offered me a place to send my santa fee to for repairs during betta runs I opted to return it should be customer service link on line for this good luck 👍
@@JimAlderson-cn6ek thank you will do
hey there, I don't know if you have the turnout switches powered by track or straight to power supply ... if you are running the switches off power supply power and not track power don't park the trains on the switch it will cause problems ... just letting ya know don't want you to burn up your switches ... have fun and great job
@@holydaman6952 Thank you I didn’t know that. That track doesn’t have a transformer yet . I learned something new thank you
I didn't think 022 switches had that issue. Thought it was just the O27 switches.
@@SOU6900 just depends on how the switch is powered ... if its track power ok you park there is no power to the switch... but if it is constant power the train will still trip the auto switch just like the o27 .. you are still making contact across the isolated track and power
Is the axle not clicked in the truck?
@@N_scale good question I was looking to see if that could be the problem but they don’t go over to trucks I was surprised
@@pilotren9830 ok so the axle is clicked in a piece are they sitting where they should
@@N_scale no they run through a plastic housing and stop short of the truck frame
@@pilotren9830 roll it on the table
Even better a piece of glass or plexi
@@pilotren9830 menards will give you a new one if there is an issue
Deffinetly take it back
@@kensbackshop6399 hopefully they will take it
I used to work at a model train store (5 years). This is a classic case of a poorly made layout with poor track. You have it mounted to wood with nothing to dampen the vibration. The wheels may not be true, but more times than not, I always found how the track is laid is more to do with it. It's a light train loco that lends itself to vibration issues. The tube track doesn't help either. For what you have invested in it, I would say it's great though. Personally, I don't know why you are complaining. It runs fine for what it cost.
@@geraldrawlings8756 thank you for your comment not really complaining never did complain I was pointing it out thanks again for your input
You get what you pay for.Lionel Lionchief Plus 2.0 is the way to go.Lionel universal remote you can run 6 Trains at one time.Those Trains are rough
@@OgaugeTrainsplusslotCars that sounds pretty cool thank you