Don't Get TRICKED by Car Dealers | Do THIS to Scare the @$!? Out of Them
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- เผยแพร่เมื่อ 7 มิ.ย. 2024
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Why would you bother doing all this rigmarole she's describing?!?!? You don't have to purchase any add ons so if the dealership attempts to push you into it tell them to fvck off. And if they insist then have the balls to walk. You don't need to look at a contract with fine print to know that you don't need to. The approach she describes is beyond weak - just man up and put your foot down.
@@danr4197 z
You should file a complaint with your individual state AG office and civil rights agency.
@@aarinmichelewilliams2350 Civil Rights agency? What does that have to do with anything?
$3000 over MSRP? Thats cheap compared to $15000 or $30000 ober msrp. Its all scammy and scuzzy of dealerships and sales people.
For years I’ve told the salesman to tell finance that I want zero discussion about extras or add on’s. IF finance goes down that road, I walk. Period. I expect to be in and out of finance in 15 minutes or less or I walk. This has worked perfectly for me on my last 6 car/truck purchases. I also tell the salesman that I want zero dealership branding on my vehicle when I pick it up. No stickers, license plate frames, branded mud flaps, etc. I’m not going to be a rolling billboard for your dealership. This has worked every time as well.
I’m in F&I and I do believe in a few of the products but I no matter what have to offer you the products to protect myself. If you’re the only one I didn’t offer GAP to and you total out your car and your insurance doesn’t pay off the loan you could get a lawyer involved and say you were never offered it.
I would have you sign a settlement disclosure saying I offered you declined and are assuming risk.
If you get some of the products at a good price they are always usually worth it. Most of them are pro-rated also…. I always recommend gap if you’re not putting money down. I personally get a service contract on my vehicles too with 0 deductible so I don’t have to worry about a mechanics labor rate or mark up on parts. Most places mark up the service contracts they aren’t usually worth it and it gives dealerships a bad name. There are dealerships out there that are ethical and put customer service and satisfaction above making the most off of customers because the manufacturers give kick backs for high customer satisfaction score and you get repeat business forever.
I don’t do the dealership sticker’s and plate holders either.
I have no issue with a dealer sticker on the car as long as that dealer has respected me and a family member I help with a purchase. The dealer that has worked several deals with my parents even allows them to borrow the vehicle over night to test and to bring back. It was interesting that my Dad had always been the negotiator on vehicles until the last two - both of which I negotiated for him. He could not believe how easily things worked and we didn't have to fight with the salesman. After the salesman had been through me and my Mom's deal, the other two deals he earned were smooth and the salesman knew we were legit buyers and we weren't out to screw them. Interestingly, operating from trust earned smooth transactions, no negotiations beyond what we were willing to pay, and mutual trust.
Great approach!💪👈
The last vehicle i bought, i told them it will be $100 for every dealer advertisement. When they brought the vehicle there were 5 advertisements as well as added fees. Told the salesman to take it back (i live in tucson and the dealer is in phoenix). Got $500 off plus negotiated thi gs in my favor.
It’s really frustrating how you need to have a lawyer and a mechanic just to buy a car.
The last car I brought from a stealership I had already pre-negotiated the price via email and I had a record of it. I drove over an hour to the dealership which was several towns away and when I went in to the finance office the vehicle was $100 more than I had negotiated. I went through every line item I wasn't charged anymore for anything it was just $100 more. So now the salesman is completely MIA and I'm dealing with this young kid in a cheap tie who's angry that he has to go back and reprint everything. He literally said to me "it's only a hundred bucks." So I very kindly replied, "give me a hundred bucks and you don't have to go back and redo the paperwork."
Needless to say that hundred bucks was much more valuable when it was coming out of his pocket. I didn't walk out. I made them go redo the paperwork and get it to the correct price.
Good for you! Similar thing happened to me last Friday. The salesman and I had been texting back and forth the night before and I asked for a number out the door and he gave it to me. When I went in for the deal he had me sign a piece of paper that showed a 14 day payoff of my trade instead of the 10 day I already gave him. No big deal...yet. Get to finance and they try collecting $75 from me and I ask what for. He said the difference in the 10 and 14 day payoff and showed me the paper that I signed. Like you, I guess they thought I was just going to pay it. I said nowhere on any of these papers did I agree to pay anything. I'm not paying it. Fix it. After a call to the salesman, he reprinted the paper. Snakes. Since I brought my own financing, they were trying to get anything out of me they could.
Brilliant!
@@Guitarnivore how can someone possibly have a $75 higher payoff in 4 days. I guess you could if your per diem is $18.75. Shit credit maybe
@@CA-ew2om your guess is as good as mine because the per diem was only like $5. I brought my own financing with good credit. All I know is that they wanted to squeeze $75 out of me and I wasn't having it.
Same thing agreed to a OTD price went to sign and at the end it was $150 more and he said no its $2.50 cents a month and i said yeah around 150 total he said it'll be all right and was joking aww come on you gonna not sign over 150 i said no are you gonna loose this sale at 8:30on a Thursday night and we laughed and he said ohh you serious, he said ok and looked like someone kicked his puppy as he walked out to the managers office
I did this. I was at finance had signed 80 percent of the papers. They asked me to sign for the theft protection. I said I don’t want that. They said it’s already installed and can’t take it off. I said then you have to pay for it. They refused. I said that’s ridiculous but wouldn’t budge. I stood up picked up all of the papers and started to tear all of them and asked them to delete all of my information. Suddenly they were able to remove the theft protection.
😂
😂😂
If it's a part added to the vehicle and cannot be removed it *MUST* be included in the sticker price, NOT an ad-on.
Stand on that and advise them that you will call the police and file a complaint for theft if they wanted to continue to push the issue... because that's what it is.
Some years ago, 2017 I think, my son was buying his first New Car. Deal was made, he and his mother in the financial office. The finance guy was a real stiff dude, trying to push stuff on the deal, son and his mom trying to negotiate the add ons. Finance guy said, “I don’t have all day to get this done, other buyers are waiting!”
At that, my son and his mom stood up, and said, “well, they don’t have to wait any longer”, and they walked out.
This.
Im going to the dealership Monday. Wish me luck
@@jasbergrojashow’d it go?
@@outchea788 well I went to get a Honda at a Honda dealership and they ask us if we wanted to add-ons and we said no with no problem, they got me at 12% apr, people tell me that’s not that good but I don’t have credit at all
@@outchea788 I think he bought anything they sold him 😂
True story, my wife and I went with our daughter to buy her first car in 2020. A 2019 Civic with 13000 miles. After 6 plus hours of negotiations we made it to the finance office where we discovered over 4K of added crap in the contract. On his desk he had pictures of his wife and daughter (about 6/7 years old) and vacation photos. I commented on the photos and asked if that was his wife and daughter to which he replied “yes”. I then said “ as a father I am here to make sure my child gets a good, safe and reliable vehicle for an affordable price. In about 10 years you’ll be sitting where I am and undoubtedly will be guiding your own daughter to decline all this unnecessary add-ons as your primary duty as a father is to lookout for your child’s best interest. What kind of a father would I be if I allow this?” The man looked at me for a few seconds, took a deep breath and asked for the contract back which I had been looking at. He re-wrote the contract for exactly the price we agreed in the beginning plus tax, tag and tittle.
This is great lol
That only works for salesmen with a conscience.
Hey man congratulations on adding that personal touch to your negotiation. Thank you for that tip.
Usually they will say “what kind of father would I be if I didn’t get every available protection for my daughter”. I still think the best thing to do is just say no. You don’t need to explain yourself.
6+ hours negotiation on any car is insane....
I walked out of a dealership in Miami when I was told that there was a $1,000 fee for interior cleaning and protection that was required by the manufacturer to help prevent transmission of COVID-19. When I asked if this product was applied by the manufacturer, they answered "yes." When I asked why this wasn't included in the MSRP, they knew they'd been caught in a lie. Basically they were charging $1,000 for a $10 spray bottle of ScotchGuard and another $10 spray bottle of Microban.
You know at best they febreezed it
Sometimes you gotta famoose the goose
@@joe1071 or we’re caught in the freeze! 🤣
@@joe1071 LOL... you may contract a serious respiratory virus, but you will smell spring time fresh.
I was told $800 for a Covid cleaning fee. I said “but we just took a test drive, so now that it’s contaminated, do we get to knock off $800?…. Crickets
I was almost a Napleton customer. I negotiated a price on a Ford Expedition and told the manager and salesman several times DO NOT RUN MY CREDIT. I was approved by our credit union and did not want another hard inquiry. The salesman gave me a form to fill out and I said "this sure looks like a credit app!" He assured me that it was not a credit app, but rather a required form ever since 9/11/01 for security purposes. After I complied and filled it out, he took it to his F&I manager and they ran my credit!! I told him he could keep his Expedition! I reported them to the BBB.
Granted you already had financing lined up and the dealership ran your credit without your permission, but unless you're pulling your own CBR weekly, another inquiry isn't going to impact your credit score greatly. That said, some folks are paranoid about hard inquiries and get all bent out of shape about them.
Don't give ur ssn if you don't want ur credit run dummy
That happened to me before.
@@cjanquartthey illegally pulled her credit, as she said “do not pull my credit.”
@@cjanquartI do. It affects your score for a while. Not just a couple of days.
The fact that all this has to be dealt with is another reason that car dealerships are a out of date way of doing business.
I never cease to be amazed that the default mode of dealer-customer relations in the US is adversarial. The only reason this unpleasant type of business practice persists is that we (the buying public) let it happen.
NO, because they make MONEY. Even Tesla does this. Don't want autopilot, your delivery just slipped 3 months.
Don't be confused. A manufacturer-direct sale will include the same tactics, but the process will be completely opaque. Tesla Model 3s price has risen $7k in the last 2 years. Also FSD buyers get their orders prioritized. At the end of the day, a retailer is a retailer.
😂😂😂😂😂
@@conchobar is correct. The fear of personal financial contact is costing you big. When you're online you get it all jammed on you in a bundle. Any negotiation requires a CSR who is not incentivized by you in any way. Their job as well is to get you signed, paid and out as quickly as any India help desk phonecall.
The dealers compete to sell the same product from the same mfg...so you can always leave and buy it from another store.
It takes so long....why....I want it to take 10 minutes....like an impulse Amazon purchase of a blouse. That's foolish. The longer it takes the less impulsive you are...and a good buyer will pay less. Every 30 minutes in the room makes you less in love with this shiny new toy, and more in love with your money.
It took 5 hrs....just to buy a car...golly I hate this is often said. I say GOOD. The longer I tie up the sales and support staff, the more they have invested in the sale. My time is free. Their time is being measured. If they spent 4 hrs with you, that's cars they weren't selling.
Eventually they will come to your price (if reasonable) remove all the add-ons to make it work and once they come close to my price I say the magic words:
I will pay X out the door....write it up any way you want. You wouldn't believe the crazy math to maximize their commission and minimize the taxes and fees.
Works for me every time. I typically come out about $2500 ahead for 4 hrs of drinking their coffee and saying no.
I had a deal "blow up" in the finance office in the mid 90s because finance guy wouldn't take NO as an answer when offering an extended warranty. Told him I wasn't going to waste any more time if he wasn't going to listen to me. Manager said they couldn't find keys to my trade in and I ended up having to call police. Once officer showed up, keys to trade in magically appeared so I could leave. Manager actually called me at home that night (I know don't give them home number) trying to save deal and to be honest I used language with him that would have made a sailor blush.
I love destroying them in finance. Throwing keys back to them and getting up, keep ur phone out and run ALL the numbers and taxes. Decline it all! Their maintenance programs, warranty, vin etching, ceramic protection etc. I work for a dealership also.
After 22 years in the car business selling mostly used cars ( thank goodness ) up to owning my own Buy Here Pay Here. I must say that I don’t miss one thing about it. This was a good basic and to the point video to help folks advocate for themselves. Another thing to remember is don’t allow yourself to be drug along for 3-6 hours. It doesn’t take that long to do a deal.
Thank you 🙏🏾
Good advice, thanks!
@@TesseractDome I've read 3-4 yrs, 5 is the max.
@@TesseractDome if you know what you’re there to buy and baring having credit challenges it shouldn’t take but an hour to buy a car, two at the most and honestly I think that’s too long.
DRAGGED along, but, yes, I agree. Life is too short to waste all day trying to buy a vehicle, right?
Even if they took the extras off I would feel like they tried to cheat me and wouldn't feel much trust going forward.
Right? Trust is broken at that point. Every info like this should be disclosed to the customer. I might even consider having the add-on if they sell it to me correctly and honestly.
Exactly.
We had this happen at Team Ford in Las Vegas. We were writing the check when they brought up the nitrogen in the tires and the Lo Jack. The sales person said, “ I know you aren’t going to tank this deal for $750”. We walked out. The sales manager came running out trying to change our mind and taking off the extra charge. We said we were not going to reward bad behavior on the part of the sales person. Felt bad for the salesman, he did a great job. The car sat on the lot for four more months. Paid cash at Henderson Hyundai who was awesome.
I dealt with Team Ford myself. I had a warranty replacement done by another dealer in Mesquite and they failed to program the radio so the buttons illumination didn’t work. Took it to Team because I was next door and they refused to fix it under warranty because the other dealer already “fixed it”. Later I was good friends with the owner’s nephew. Still got treated poorly. Had a leaking diesel fuel pump seal, a $5 part and 30 minutes of labor. They tried saying I needed $2000 in parts and labor! Claimed diesel had swelled all my hoses and I needed hoses, flushes, etc. Read the service manager the riot act in front of the service writer, manager’s assistant, and the tech who did the quote. He offered to split the $200 assessment. I told him no, they could keep my $200 and never see me again.
Those people ugh. I dealt with them for service because I'll only take my vehicles to legit authorized garages here. The last time I went I had several things done including asking for a tire rotation. I marked my tires so I'd know if they did it. I got my car back without so much as a smudge on any of the wheels. I told them it wasn't done and they offered to show me videos of the service. I offered to show them my marks that proved it wasn't done. I decided I'd had enough ford to last me a lifetime and sold the car to carmax
Jokes on you if you bought a Hyundai
@@alanl7231 actually my Hyundai has been wonderful. The sales process from start to finish was two hours, compared to the 4 hours at Team Ford. I get warranty work and recalls handled quickly, professionally, and on time at ABC Hyundai.
"We said we were not going to reward bad behavior on the part of the sales person. Felt bad for the salesman, he did a great job."
Well, which is it?
The scariest part that nobody talks about is that the Cox family owns The Auctions that sell to dealers KBB, who tells the banks what they can lend on the vehicle, and they also own Auto Trader, which gives consumers a guide to Fair market value. That's a total criminal monopoly.
I bought a used 2015 kia rio that they said went through a 30 point inspection. When I got home the AC stopped working. I took it back to them. They fixed it and charged me $254. I told the Attorney General's office about this and within 2 days I got a FEDEX overnight letter with a check for $254 in it from the dealership.
What I do is simple: what is the out the door price with no add ons: PERIOD. I also get quotes from a bunch of places before I even step foot into a dealership. If you’re easily pushed around, bring a friend with you and tell that friend that you are not allowed to say yes to anything, but the price you determined before you went in, and you’re not allowed to say yes to any add-ons at all bring a friend who is strong-willed, and that won’t let you get bamboozled.
I think everybody who has ever purchased a car has a horror story. I was buying a used Camry in the SF Bay Area and I was paying cash. They were doing the offer/ run to the manager/offer/run back to the manager ...finally I told them I would only pay $17K OUT THE DOOR. ( it had low mileage and was in great shape.) That, to me meant: NO ADD ONs. Well, the finance guy whose job it is to close the deal and make some more money started in on me. I told him : I can save you a lot of time- I don't want ANYthing more. He said ..in effect: he was required to go through the motions. Well, I held firm, he went on for 45 minutes, and I didn't add a single thing. I should have walked when he came up with my total as $17,000.01. But I liked the car and liked the sales lady so I handed my check over and pulled a penny out to close. I love telling this story to let people know the true nature of car dealerships.
Probably the most frustrating thing I’ve dealt with recently was a Chevrolet dealer trying to charge 10k over the advertised price. I got them to take off the 10k but I was so angry I still walked. I went down the road and bought a dodge instead.
If you are in Maryland you should report it to the MD Department of Consumer Affairs. Their job is to stop that nonsense.
Good job! The only problem I see is Dodge is one the most unreliable vehicles on the road so maintain it well and hope you got a good one.
Dodge or Chevy. You’re screwed ether way 😂
Definitely lost buying Dodge
a lot of chevy dealers way over charge even if it’s a used car outside of GM, like they literally charge the most i’ve ever seen over market
Just bought a car, they tried to add over $4000 in junk add-ons. I must admit I was so tired and embarrassed at the end that I let them get away with something called Phantom Footprints for $99. How ridiculous is it that stealerships are bullying us to a point where over 300k of us need help handling the situation.
Where are the advertising fees coming?
When you talk about the OTD or when you are the finance guy talking about warranties and stuff?
I had a certified check from my credit union and took it to the dealership to take delivery of the vehicle. They took me to the finance office and said I needed to pay an extra $400. So, I said if I have to pay anything out of pocket the deal is off! They brought the finance manager in and he looked over the purchase order and said don’t worry about the $400.
I refused the add ons on a new car I am trying to buy this week and the seller's response was "If you don't want it, we will not add it but the price stays the same, that car you want sells right with those even before getting to us".
My response: Thank you I will find another dealership
If I am buying a new car, I am customizing however the heck I want, not with the adds the dealership wants.
Theyll call you back if they prequalifed you in financing. And also depending on the rarity of the car.
@@marcos223ful is just a GR86, is not anything luxurious or exotic.
I had a simular thing at Acura. $5K of add ons. After talking for a while, the guy finally told me that he could take it all off, but I would still be paying for them. I walked.
@@tomchamberlin2649 wise decision. That 5K is a total rip off.
That is them literally admitting to theft. "Hey we can take all the options out but we are still taking your money even though you aren't getting the products for it".
We just purchased a previously owned 2015 Durango yesterday and went through the whole "add on" thing. I knew they were adding something to the price before we got to the finance office, but figured it could be dealt with there. I hadn't signed anything yet, and they didn't have any of my money yet. Sure enough when the time came to sign everything there was "Etch" for $599, "Tire/rim" $599, and some baloney they called "Aftersales" for $399 which was some key fob warranty. I started politely by asking what all that was and was told "Everyone vehicle gets that, it's mandatory". I escalated a little and quite firmly told him to remove that bullshit fluff from this deal or they could keep the damn vehicle. the finance guy backed off immediately, tore everything up and re-did it without the bullshit. Saved $1600 plus the interest on that...
I think the best time to car shop is when you really don't absolutely have to have a car now. I've walked a few times. One long ago I made a deal on a car and trade amount agreed on. Went in next day to complete the deal and trade allowance went from 2k to $1,400. I asked why and they said because I was getting a bare bones base car. Like, you knew that yesterday so you were just going to let me sign papers without telling me you changed the deal. Walked out. Should have filed a complaint.
I had a dealer push an extended warranty at me. I was firm in telling him no, I felt the warranty was a bad purchase. He then pulled a document out of his desk that offered me a full refund on the premium if I didn't use the extended warranty. I was still skeptical, but after the three year term of the contract, they actually did refund the full premium and applied it to my remaining loan balance. It was the only time I bought an extended warranty.
Why did you buy?
@@shaunaboo961 because at the end of the day it was promised and signed that’ll it’ll be returned by them.
@@kickrocs if you bought extended warranty from the dealership you can call and ask for your refund after or before you refinance?
@@Miguel-ej8rc I received all of my purchase price because that is what the contract stated. Read the contract. Also, I always ask for the purchase contract to review at home, at my leisure. They really hate that, but if they want the sale, then they need to play nice.
@@drdotter well I’ve already had the car for a year and bought extended warranty since my mom and sister got it for me, but if I can get a refund on the extended warranty would I have to ask before or after I refinance
I used to sell cars for 7yrs and I have been watching your videos recently and this is the best one yet to protect buyers from dealers that try to force additional products and services on customers.
@Kimberly Kline you’re welcome and thank you for teach others how to politely reject and call out someone to pull a fast one. I try to advise friends and family but this channel’s content will help a lot of people from some of the practices I have seen happen.
Lemiron: I hope you are recovering nicely from the trauma.🤣
@@macforme LOL! I think I have experienced more trauma in my current work of Industrial design/watch design 😏
@@LemironStarling WOW...that sounds like a cool job..... what is the trauma about? deadlines? supply-chain? co-workers? boss? Glad I am retired.
@@macforme well there is the obvious work stress of deadlines and dealing with the suppliers/factories. However when you have people on your team that love drama on your team, HR that does help, every move you make at work your monitored and being spied on your work lab top/listening on you conversations using the microphone(even off hours at home). It gets to be a little much and the pay isn’t that great either. FYI I just took a break from it all, I have joked about “Im retiring from watch design lol” 😏
I was all prepared and educated up with buying a car on my last purchase and actually looking forward to seeing the sales tricks, but there were none. The dealership actually encouraged me to look elsewhere for better interest rates. The finance guy didn't try to talk us into anything. I was actually kind of disappointed. We had an issue with the shifter two days after we bought it that wasn't covered by the warranty, and they covered it. When I go in to buy things, they always say "HI"
Positive experience stories are so rare with dealerships. Thank you for sharing yours!
In a dream
And what dealership is that, we’ll all go
@@kathyharmon2093 Lol, They quoted us $13,00for a repair and they ended up doing it for $700. They told me that there was a quicker way than their written procedure.
This is exactly why I never go to a dealership. Either new or used. I buy used cars private party and then fix them up how I like them. Been doing this over 15 years now and haven't had any car payments in that time and saved a hell of a lot of money.
You guys are the best, thank you for all you do. I just bought a new car for my wife and by using your recommended negotiating tactics I got above trade in value for her old car and paid msrp for her new one. This was only my third car I've ever purchased new, I cant say enough how grateful I am.
I did that at a honda dealership and the sales person refused for me to talk to the sales manager. She Literally told me if I didn't liked the deal to walked away. I did and gave them a 1 star review. 3 days later the manager Apologize through a yelp review but I didn't want to bother calling back. The damaged was done.
same thing happened to me at Honda dealership in November 2022. I gave them a 1 star review but manager responded through google saying "they have no recollection of me going to the dealership and wanted me to come back in. I never responded nor did I go back there.
There is no better learning experience than walking, experience and confidence are great equalizers and that's exactly what a lot of your show provides!
Thank you guys for making these educational videos to educate first time car buyers like myself.. watching your video I was educated to negotiate with the dealership and walked away from the deal when they were adamant and positioned these dealership add ons as mandatory which is a lie and was overcharging more than $2000.. did my due diligence and was able to buy the preferred car I wanted at another dealership where they were transparent about the MSRP and saved almost $2,600 .. thank you again and please keep making such great content 🙏
I walked out once from finance because I went in with a check from a wrecked car and said " this is all I have" . Got in there and the price was $2500 over what my check was. They stated that there are fees and I should know that. I said show me another car that's in my price range. They said this is the only one. I said good day, and left. 15 minutes later I got a call that they found a car 1 year better and 20k Miles less for my price. Apparently one of the sales people was driving it
I want to say thank you for making these videos. I was able to secure MSRP on my new car which is unfortunately quite a rarity nowadays and no add ons. Had to use up all my negotiating and acting skills. I came in just as they were closing and I think my timing was perfect. I took my time and upped my acting “I’m thinking & don’t pressure me” skills while everyone was dying to leave because it was an hour after closing and they didn’t have dinner. I may not have gotten a bargain or discount but I feel victorious for sticking to my numbers. Thank you for educating us.
At a Hyundai Dealer in Athens, GA. I had to walk out of a MSRP deal for a 2022 Elantra Hybrid after the Sales manager just straight up marked up the car $7000 dollars above MSRP. And laughed while saying go ahead, walk out , I know I'll sell this car for even more to the next guy that walks thru that door. So once I told him I would report his tactic back to Hyundai Corporate, He handed me his business card and said," Oh yea, When you call Corporate, Be sure to state my name and title. They just don't give a shit.
Wow, was thinking about working with that dealer to get a Tucson Hybrid. This has me rethinking...
This is genius! Thank you for empowering us! I had no idea that each add on had a contract that says you don't need to agree to it!!!
Well, I don't know about genius. Good to know but, not genius.
At the very least, I now grasp the concept of leverage.
Creating
You are correct! Working with a financial advisor who has worked in a solid financial firm for a long time, such as John Desmond Heppolette, will actually set you up for success in life. I'm delighted I was able to reach out to "John Desmond Heppolette " earlier this year because while others were grumbling about the downturn in the markets due to the state of the economy, I was busy learning from him and eventually made over seven figures in the first quarter alone, which is why it's always good to join the correct community.
Yeah, that guy is one asset manager that gives the breakdown of everything on how things are done, joining an effective financial community can be 100% beneficial when joined properly that's all I can say out of experience
Please who is John Desmond Heppolette
He also happens to be one of the best asset managers I've ever worked with. I've actually had a conversation with John Desmond Heppolette. It has been a truly flawless experience for the past 6 years
I'm also in search of an asset manager, any chance I could know more So how exactly do I get started..
This was just what I needed to see today. I've been struggling with my finances for months after my divorce
I love this channel. In a time where it seems everyone is against the consumer, you guys come through.
I’m glad this is all on one channel now. When I first bought my car I had to scour a LOT of websites and TH-cam channels. I’ve been to a lot of car sales with friends and family so I knew what to expect. In any case, when I did my research I was surprised that it was ILLEGAL for dealerships to say that warranties were required for sale. It just gave me flashbacks to all the times it was pushed on my friends and family. The slickest one would have to be the guy who tried to sell my aunt a Buick and worded it as something that was non-negotiable and the option was the base warranty or one that was more expensive and had ‘more coverage’. Aunt walked away from that deal. Thankfully, I also did research on the dealerships in my area and picked a good one. My car buying process was painless. Now, I help out my friends and family. When the finance manager asks about adding warranties: I point blank asked them if it was required for the sale. So far, all have said no and backed off pushing the warranties and cut the time spent in that office considerably.
I've always garnered OTD price by emailing the 15 or so dealerships in a 250 mile radius, and telling them exact make model color package, and letting them all know what I'm doing. There's always a hungry dealership. It takes time to find them, but I've never signed more than one piece of paper when I got to the dealership, and it only ever had the car on it. No fluff. Because you can't put fluff into something when you're competing with the rest of the dealerships in the State.
Had a take it or leave it situation. I left it. The call from the manager 48 hours later was interesting when I told him I bought from a competitor and was no longer in the market for a truck.
Hey yes. That's how it's done
Unfortunately, there are so many other people that won't do this, that dealers aren't afraid to walk away from people like us
My dad did the same thing, only he took it apon himself to take his new truck to the salesman and show it to him( he was pissed at the sales manager)
That is all you can do is make your offer and walk away if need be. I have done the same as you and went to a different dealer same car same offer this time accepted. I always made what I considered a fair offer
Yup, I have no problem walking out if the deal is not to my liking, which usually shocks them as I start out like a kid in a candy shop and they are convinced i will buy. Went to another dealer and told them about my last experience, told them that I was not going to negotiate, that if they wanted a sale then they were to approach me with the best deal they could offer, if I found it fair then i would buy the truck right now. The guy went to the manager and they even checked my story and the truck I had made the offer on, I know because he came out to ask me a few more questions. In the end I looked at the number they had come up with, told them that I was impressed and found it acceptable, and then I bought the truck.
I walked out of a Hendrick dealership outside of Atlanta because of these add ones. They advertised one price on Auto Trader and when I went to the dealership they presented me numbers with over $5,700 of add ons. I refused to accept them and left.
I was trying to buy a 2 yr old Honda Civic back in 2016 that was advertised on internet. I didn’t know any of these techniques. I just only had a certain amount of money and had a pre approval from my credit union. When they kept adding things, I kept getting up to leave because I couldn’t afford extra. So they agreed to advertised price.
In finance office they talked about the extras and I said, take them off because I can’t afford those. Then they talked about the extended warranty and that as a woman, you don’t want to worry about breaking down in dark parking lot. I then asked them why they thought the car was so unreliable. I had Hondas for years and didn’t worry about that.
It took a whole day but I got my deal and didn’t pay for add-ons. And it’s because I only had so much money for it. They really wasted my time.
Good info. Truth be told..."Be ready to walk'. My last new car(I still have that car), they tried to add on additional warranty coverage and slyly decreased the offered amount on my trade-in. I just said, I don't want the extra coverage...50,000 miles is enough and put back in the $1,000 you deducted from my trade-in. They said, where's the keys to my MINI? They fixed it and I was on my way.
My favorite add on fee is the Detailing Fee, which I never paid. A new car does not need detailed, especially for almost $300 - $400.
After agreeing on a final cost, I told the salesman that I will not pay 1 cent more and if the Finance or sales manager tries to add one thing more, I will leave. The finance guy came over and mentioned what I said before going into his office. I said yes, I'm done with the boxing gloves and do not plan on anymore negotiations. It worked.
Your videos are solid gold!! Knowledge is a good thing for those of us wading into the curent hostile car market--addendums with lofty "market value adjustments, R.O's on the P.D.I that add thousnds in unwanted add ons to a vehicle, the benifits of locking in a deposit, and now, great information on how to use the contrack to your advantage when preparing to close the deal. Thank you, thank you.
As a lawyer, I read everything. I did this in the finance office without even knowing how it messed with them. They took everything off.
The part where she says to look for the decline etch/theft or optional is a legit thing. I read the contract at the dealership when I was purchasing my Santa Cruz and underlined optional and declined it in front of the sales guy. Saved me 700$ I also was able to negotiate a "winter package" off of the vehicle using the same technique. It Works.
"they're putting in the loan" is even worse, as you are not only buying something you dont want, but are now paying INTEREST on it for the duration of the loan!!
You people have the absolute best videos. Your reenactments of sales situations are very realistic. They're also entertaining. I learn a lot from watching these.
I just purchased a 22 Camry SE awd today! We have been waiting for it about 3 weeks now.
I placed a deposit on June 9th. The car was built on the 6th. It came in this morning and We love it!
The dealer was Awesome! Rochester Toyota in Rochester N.H.. They presented me with an upfront price the day of deposit. I dropped a little knowledge I picked up from your videos. The Salesman had already explained to Finance before I got there that I wasn't buying any add ons.
My wife and I actually had fun with it! Thank you ALL for sharing your knowledge!
Dude y’all are a GOD send in these times, I’ve never bought a new car and I was apprehensive about going alone. Y’all’s videos definitely gave me the confidence to do this although I’m gonna have to take notes 🥰
Buying a new car is cake compared to buying used .
I'm 72 yrs old now and have bought my share of cars, lessons learned the hard way.
Dealers have always taken advantage of customers but, try being a soldier from out of state, during the anti-military days of Vietnam! I learned a lot of lessons the hard way.
Anyway, the hardest lesson I learned was to say, "No, thank you." And then get up and walk out. Not pretend walk out but, having your mind made up to leave.
Do your homework and have a list of dealers ready. (I actually have a set of spiral-bound index cards with me. The particulars of the car I want are written on the top card. The following cards I write down the dealer, salesman, and price quoted.) I let the dealer "see" that I have this set of cards as I write down their information. When they see I'm serious about "researching" and shopping, they usually come up with a better offer. Be committed and firm.
Good luck.
This video could not have come at a better time. I had a dealer use this exact tactic. Gonna give it back to him.
I haven't bought a new vehicle since 1986.
I have, however, had several VERY nice used vehicles that someone else over paid for and took the depreciation on.
My last car purchase had almost $1k added on and they tried to pretend it was part of the tax & license. I got super mad and and they were surprised I picked up on it running the numbers in my head. It was still a decent price for a really solid car, but just a scummy way to do business.
I negotiate all the car deals for family and friends. Over 10 years, I've 'bought or leased' 19 vehicles from one local dealership with several franchises. A few months ago, I went to negotiate a lease deal for my daughter's third Honda Odyssey. They added a $2,700 paint-and-interior protection package, and then told me that Honda mandated that I buy that if I wanted Honda finance! I called Honda. They were shocked, and appalled, that one of their dealers was telling such a lie. It is illegal to tie finance to the purchase of a dealer-provided add-on. Yes, it is illegal, not merely deceiptful. Firstly, absolutely no concession for my history with them and, secondly, I feel sorry for all the people who parted with $2,700 after being bullied and lied to by those clowns. Not sure what I should have done about it as far as reporting it to authorities.
Always start with consumer affairs in your state.😉
Call IL AG Consumer Protection Division or go to their website to fill out a complaint form, then call them. There are three physical locations....not sure where you are.
I love how y'all have raised the veils on these predators. Well done and I agree with below you deserve way more subs!
Still looking thanks I needed these. I also want to say Thank you for responding to my problems with buying a new car. George Kearns MD
When I went to buy my wife's car, I told the salesman what I wanted. He came back and said what he could do. I said no. So he went back again, and came back with a lower amount. I said no again. We did this two more times, the last time I said I'm sorry, and got up to leave. As I got to the door, the sales manager virtually ran to get me, and gave me exactly what I had asked for in the beginning.
The beginning of your comment has me perplexed. If he said he could do what you wanted, why did you say no?
@@SimRacingVeteran "What he could do" wasn't what the customer asked for.
The quicker you sign a deal, the more you are paying. I've bought many cars over the years. After the salesman makes about 4 trips to the sales managers office, Im getting close. One trick I do to test them. Instead of talking down the listed price with the salesman. I start by throwing out an incredibly low price, and work up from there. They always look puzzled with this method.
@@SimRacingVeteran he said the salesman came back and said what "HE COULD DO" not what the customer wanted.
Sounds like you left money on the table.
Another thing, I drive around all 48 states (truck driver) and one of my time killing activities is to go on car dealer websites and “spec” different vehicles… there can be a $3-5000 difference in the exact same spec car depending on zip code used. It might be worth your time to buy outa state and drive it home.
I'm presently in the process of buying a 2022 Acura TLX Type S. It took me several weeks of searching as every single Acura dealership within a reasonable driving distance from home (I'm in northwest Louisiana) was tacking on market adjustments, forced accessories packages, or both. Finally found a dealer 2,000 miles away who was happy to sell me one at list and ship it to me for less overall cost than my hometown dealer would sell me one in person 🙄
That's a great point Ray!If you want me to walk I'll walk!If you want to deal you'll deal don't sit there taking abuse from the salesman , finance manager or dealer!
If only more people had the personality to not be intimidated and to just walk away from these deals, we wouldn't be facing these problems. My way or I walk away when I am spending that kind of money.
Probably the most helpful information I have ever taken from these YAA videos.
Your show is excellent training to get the deal that you need and which is not padded with add-ons that you don’t want financed, thank you.
When I finance a car, I set up my financing ahead of time, and I never put off car shopping until I urgently need one, so I'm not in a rush and I have all the time in the world to walk away from a bad deal and look for something better.
I remember a dealership told me the anti-theft add on for $999 was mandatory and couldn't be removed and told me my car I wanted to trade in had a $2500 reconditioning fee so they subtracted that from the value of my trade-in. My trade in was a 2021 model that had less they 10k miles on it. I know all they would do is just run in through a car wash and call in reconditioned and that would be it, being my car was still so new. I never went back there again.
As another commenter said, you loose out on bargaining for a better price if you don’t go on the lot. My lil sister wanted to buy a brand new car 9 years ago but wanted to take my dad with her so she wouldn’t get swindled. I told her our dad didn’t know about the art of the deal and I would tell her what she needed to do. 1. Get your financing before you even go in. That way you know exactly how much car you can afford and what your payments will be up front. 2. Browse their inventory for the car you like and print it out because that’s one you like at the price point below your prearranged financing because we are walking out the door tax, tags and title either below or at that check you have in your hand. We go in and they pull the swicth of we don’t have that vin on lot. Cool pull the same exact model car with the same specs. She drives three and likes one and we go inside to make the deal. Meanwhile every guy in the place is making an excuse to walk by and chit chat. my sister is gorgeous. I mean I’m pretty and all and I definitely wore that particular sundress for all the right “Sofia Vergara” reasons but lil sis is extremely pretty so I’m assuming it’s just to get her number or something because they seem to be pretty interested in what was going on. . Salesman comes back and has everything for her to sign and I look it over and told him no, we said we wanted it for this price and this price only. Go back to finance. She gets it for this price including tax. Tags and title or we walk. She already has a check. They aren’t the only dealership that sells this car. Guy looks surprised but goes back. He comes back with the paper work shaking his head and she looks it over and tells him she told him that she was here to buy a brand new car. Like, 20 miles or less brand new car, what is this. Car had 35 on it but okay. It’s her car. Well turns out the car whose vin number they didn’t have was suddenly found and it only has 15 miles on it. She’s happy and signs the paperwork. At that point we had been there 4 hours because you have to wait for finance even if you have financing already but he sends the car to get a wash and all the dealership stickers removed and I tell them I’m going to head on out because she’s just waiting to sign the paperwork with the finance dept and that would only be about 20 minutes or so because she was already set on that end. That’s when the salesman explains to both of us why all the guys in the place were circling us. They had never seen a woman come in to buy a car on her own. THe women always brought their dads, brothers, boyfriends or husbands to the dealership with them. This was the First time women came in on their own, with their financing already in place and threatened to walk out on the hours longs deal if finance didn’t make it work for her price point. Plus they wanted to know if we were single. 😆 I told him I had an ex that was into buying and selling cars for himself and he liked to talk about it. A lot. So I learned about it so I would be able to talk about his hobbies with him. It all boils down to research. The more you know. I saw him the following year to buy my brand new car and again at the end of 2021 to buy my SUV. in and out each time in 4 hours and that’s only because I had to wait in line for finance. He was begging me not to leave because finance was slow but I just watched my movie on my iPad and was done in 10 mins when my turn came up. He told me my sister and I were this legendary tale that they tell new salesmen about all the time. Go figure.
I'm a single (petite) female. I love negotiating and have my own business. I like to watch them try to take advantage of me. It happens every time. I read Trumps book "The Art Of The Deal." That book has saved me money! "Never be afraid to walk away from a deal." 😅
When my brother had to have a truck, although he didn't really, we went to the GMC dealer and looked around the lot determining what it was he really wanted. We saw a few on the lot that were close, but there was a 2020 Sierra 1500 AT4 on the showroom floor that was 'it'. Problem was of course that it had a huge Dealer markup sticker with a bunch of junk, but also $6000 in wheels and tires that we didn't want. I made the deal, minus the junk, and we have the truck. Probably could sell it for at or above what we paid for it, too, 27 months later.
I love how they charge you an "Advertising" fee and then without your permission place a dealership sticker on my vehicle. Ive thought about charging them an "advertising" fee because I'm the one advertising for them with their sticker on my vehicle. How does $60 per month sound? Two dollars per day based on a 30 day month sounds fair to me.
I agree. I always take the dealerships sticker off of my vehicles. No way I will advertise for them.
Tell them to discount the price $2,000 for advertising fee.
Last time I bought new I took the dealer plate holders off right in front of them. A guy asked me about it and I asked what he was offering for me to leave them on.
This just happened to me. I worked for hours getting a good deal on a used truck. Went to pick it up and there was an issue with the title. As a stall tactic they had finance work me over with the add ons (this dealer dose not do the hard sell, but you have to decline soo many add ons). All was said and done and I had wanted the extended warranty and the tire coverage (I have gotten way more than my monies worth on both of those) and the title issue is unresolved. They finally killed the deal as they were going to have to go to court to get the title released. They worked up a different truck and promised me everything the other truck had and more. We came to an issue with the bed of the truck being all scratched. They said they were not going to paint it. I agreed and told them to toss in a free bedliner. another refusal. I walked out on the deal. A couple hours later the GM of the dealership called to talk some sense into me. We went back and forth and I got to hear how they were not making any money on the deal (with 40 dealerships in my area owned by them, I hardly could believe they lost money on ANY deals). I politely told the GM I had to get going because I had a test drive scheduled for first thing the next morning and that after I looked at a few other trucks I would call him back. That was the tipping point and he told me that he was going to personally pay for the bedliner, because he was not going to let a deal walk away over a bedliner (which was my original point with him in the first place). He said it may take a couple days to locate one (really with 3 CHevy and 1 GMC dealship you can't find a bedliner?) I said take all the time you need as I have not signed a single form yet, so as far as I ws concerned we still didn't have a deal, and I was still shopping. Amazing that they had a bedliner in the truck the next morning!
All this information is making me very excited and feeling less nervous about heading to the dealership! Can't thank you enough!
I worked at a dealership and later owned a small one. Now that I am an "old man" in their eyes I tell them up front that I will not pay for ANY addons. Then I do the dance and later show a copy of the manufacturers cost to the dealer for the vehicle (you can get this on the internet) and offer a reasonable amount of markup. I also always buy at the end of the month and bring up what they are spending on "flooring" almost all dealers are "leasing" the vehicles on a monthly basis from the manufacturer or banks and the next payment is due at the first of the month. The sales goals are also calculated at the end of the month, and everyone wants that number to be up. You have very good information and I think people will save a lot if they listen to you. Thanks.
Yep. I made a fortune back in the late '80s and early '90s. Best "shutter" on the lot. New or used, I'd get "C paper" financed, bring in the "co-pilots", post-dated checks, extended warranties, "steal" trades, flog dot cars & trucks and so on. The 4 square sheet magician. Payment buyers, my favorite. Dazzle 'em with product knowledge and get 'em in the vehicle. "Will you buy this car today if..." You know the drill. 😉
we went through costco to buy a new honda accord and they pointed us to a specific dealer that we had to work with, they showed us which discounts on add ons we would get, basically 20% off of add ons, and 100% off market adjustment... so the dealer made all the add ons- paint pro, karr alarm and repel worth $5500 dollars
and then say they dont have market adjustment and that this was costco's price! im so glad i dont need a new car yet, they totally try to hide the "market adjustment" and blame it on costco!
That's good to know !
Could never use Costco benefit at a dealer when purchasing. They always blow it off. Its also too much hassle and energy to keep reporting terrible dealers to Costco. If costco is offering this they should send in some secret shoppers or just dont bother with this program.
Thank you for this! It was definitely empowering.
I was always taught - Never be afraid to walk out of a dealership. And I've done that a couple times. Boy, they were mad too! 😅
To which I say to them, why are you mad? You're the one trying to defraud me.
Last vehicle I bought was last year in September. I was able to not only take it back down to MSRP, but got 4k extra in my trade (plus another 2k refund from an extended warranty I had on it that I didn't even mention to them intentionally), and got them to sell me the extended coverage on the vehicle at cost for 8 years. I got my payment below where I wanted, and everything I had asked for in the deal without breaking a sweat because I've been on the car F&I side -- These people are croooooks with how they try stuff like this. I love turning the tables on them in the negotiation -- I got a bigger, better car less than 2 years after purchasing the last one for LESS than I was paying on the current one. #winning
Just found you guys last evening and am diligently binge watching before I buy my car in October!
Thank you so much for this video !! I have a signed purchase agreement from Napleton Mazda in Countryside, IL and going to pick up the car this next week. I put $500 down and I’m paying the entire balance on Friday. No financing. It is a 2021 pre-owned car.
I can’t wait to file charges if they pull any shenanigans. I’m so glad I saw your video.
Let us know what happened! 😊
Will do. 😊
A few years back I was purchasing a Mercedes Benz B250, I told the salesman NOT to put any dealership stickers on the car, you know the sticker or emblem they put on the car showing their dealership name and logo where you purchased the vehicle. They said they need 2 days to prepare the car for delivery, I said fine i'll be back and I will sign the contract at that time. So when I went back two days later and the first thing I did was to go and inspect the car prior to signing the contract, and sure enough they had their sticker on the car with a license plate frame with their dealership name, so I looked it over and said okay,, goodbye. You should have seen the look on their faces,... they said whats wrong?... I said, " I told you NOT to put your dealership stickers or any other publicity garbage on the car, and you did, so I am not taking the car. The salesman said, " seriously, you're not going to take the car because we put the stickers on it?" I replied, " That's right, i'm not playing games with you " and starting walking out towards the door,..well I've never seen people move so fast, they said okay we are taking the stickers off right now, I said fine, I'll sign once I see the stickers are off. 10 minutes later I was driving the car out of the dealers lot, with no stickers on it of course. Most people don't mind the stickers, I do, I like a clean look to the car.
oh man, I HATE the stickers, or worse the painted logos, I 100% refuse delivery on cars with such nonsense. I will accept the license plate frame because I'm always going to put on a nicer one.
Have you thought of charging them for the advertisement, that being a sticker, painted on dealership name or license plate frame? Get a contract for $$$ while displaying their name on the frame. I'd never accept a sticker on the body or even those painted ones.
A strong F&I manager is in charge of his office. He does not need to leave his office and talk to manager. He makes his own decisions
Thank you all so much, your videos are beyond helpful 🙏🏿😁🔥❤️
Thank you so much for the tips, that was a lesson for me to deal with car dealers next time
and also can help some of my friends to purchase a new car in the future.
Enjoying the videos! I almost walked out of the finance department after the dealer closed for the day because the numbers were not matching up (due to my own error mind you I was tired). As I was packing our old car back up multiple salesman and a manager came running out to save the deal and hence saved another 1k. Everyone you have to be willing to walk out and stick to your guns, it's just business.
So you made a mistake and made the dealer pay. Jerk!
as opposed to the dealer making a "mistake" and making you pay. They didnt have to chase him down for the sale.
@@calszone6341if they took 1k off to make the deal happen, they were not giving him a good deal to begin with
Have had a few instances where a dealer started this garbage and I would push back from the start. If they didn't stop, I just forgot about doing business with them. My last car, the dealer worded something to me to make it sound like one of the costs I had to pay was required. I replied back via email and said that if this was a legal requirement then I'm out. The manager backed off and said no it wasn't and made it sound like I twisted what he was saying. I guess it made him feel in control but anyway, that cost was not brought up further. I ended up buying the car because pretty much it wasn't available within a 50 mile radius but the deal was acceptable, no hidden costs. I just hate the crap that so many push on you. I see some are now allowing you to go to the manufacturer's website to buy direct so maybe that'll be something to check out on my next car.
Good history lesson thxs. Appreciate Ray's experience & delivery.
Hi I wanted to thank you guys for your helpful advice. I will soon buy my own car for the first time and I feel way more encouraged and empowered or knowledgeable after watching your videos. Perhaps you could do a video specifically for first time buyers, how should they go about buying their first car
Isn’t it sad that we need channels like this to teach car buyers how to recognize the hundreds of ways car dealers routinely try to cheat their customers. I learned early on in my car buying life to simply add up all the numbers myself in the finance office. At least half the time, the finance manager made a ‘mistake’ (in their favor, of course). That’s why I have bought my last 3 cars from the same dealer - one who values my time and only cheats a little. My next car will be a Tesla or some other EV I can get directly from the manufacturer. I’m done with the auto industry’s Moroccan bazaar business model for selling cars.
FYI re: Tesla cars - After the hurricane in Florida last summer, Teslas that had water damage also had batteries that caught on fire and completely engulfed the car.
@Happy Butterfly water and lithium is a no go. I am waiting for the crystal batteries
I ran into this on a recent new car purchase. Didn’t notice the adds until we realized the price was suddenly about $1,900 higher than MSRP. Since the added items in that case weren’t the typical outright “fluff”, but were in most cases things that had real value to us anyway, I just offered to split the cost with them 50/50. They accepted that immediately, which told me a lot about the markup on those items.
An old game with a new spin! Great knowledge…… thanks guys!
I will be buying a new car soon after 3 prior leases and find these videos invaluable. Full of info and I am learning so much.
The last car I purchased, the biggest helper to get what I wanted was knowing the price ahead of time, knowing my other financing options and the most important was being willing to walk away if they didn't come to a fair price. Got the adds I wanted and the price I wanted even though my wife was throwing a fit. But $2k is $2k.
I don't have that problem. My wife loves it when I walk because she knows I will only take a good deal.
Josh K.
Sounds like the ole good cop / bad cop play 👍
Recently, Honda dealer near me tried the tactic of "forced add-ons." If I wanted the vehicle I HAD TO take the options. Giant red flag as the vehicle was still in transit from the factory. The State's Atty General now has my complaint form and the print out of the quoted "Price is the price" price. Just for fun, I am going to picket them later this week with a simple sign that says BEWARE with an arrow.
Good. Everyone needs to call these scammers out when something like this happens. Leave a review on Google as well.
Follow up: I have printed out a copy of the GIS survey that shows the property line. This way I cannot be accused of trespassing. I will not speak to anyone - no accusation of harassment - just a sign.
Valuable information! Thanks for posting.
I am in Illinois and I just heard you talk about the Napoltin case. Amazing. There are a few of them around where I live in the south burbs of Chicago. I, on occasion, have talked with a certain Honda salesman at one of them in a friendly way.
My wife had made a deal on a 4Runner. She had been dealing with the dealership for at least 2 weeks. She was at the dealership signing papers. She called me and said that they wanted $1000 today to put new tires on her trade. I told her to get up and leave. She did and they stopped her and said “oh, don’t worry about it”. She went back and they immediately asked for $500 for something else. She said “no, I’m not calling my husband again and you don’t want me to.” It’s unbelievable how brazen they are how people just pay what they want. Just be prepared to walk away. That’s you most powerful bargaining chip.
Wow, great job! I'm expecting my preselect to come this week. Waiting for the call. I'm going to try this. And if they don't budge, I'm going to walk.
Don't walk they will high five each other as you leave! They will probably ADM +10k to some sucker on their lot.
Hold them to what the contract says. Take a photo of it if they won't give you a copy.
My dealer tried to add $5500 in ex warranty and pre-paid maintenance. Contract clearly said those were optional. They tried to bully me into signing. I sat there calmy and kept saying no until they changed the ppwk.
A few days ago on one of your live streams I mentioned that I'd put an order in for a 2022 Camry and hadn't even been given a build date yet. A few days after that I was told that I should be getting my car by the end of the month.
I love you guys ! And Miss Kimberly WOW , what a fountain of knowledge.
"the salesperson has 4-6 hours in to this customer....." THAT RIGHT THERE is why I will NEVER again buy a car in person at a stealership. Ever! MASSIVE waste of my time. Last 2 vehicles I have bought were negotiated online with the OTD price the ONLY focus from the start. I told them to have all the paperwork ready for when I arrived and that they had 30 minutes to get me out of there or I'd walk. Didn't need their financing so it was an easy transaction. I will NEVER deal with the BS in person at a stealership EVER again.