I feel the pain of him because i get through this from past 1 year.i own a harrier my car stand in service station for 21days just for a driver side mirror button.it's not a rare part it's daily used part . Now plastic material are starting to making noice 🤦, i live in pune where tata cars and parts are manufactured and i didn't get a service and spares now just think all over india. I also have tata Sierra she is still unbeatable any of new cars of tata.❣️
If you don't resolve issues on time, these issues piles up, and up and up and up. Even Toyota, suzuki, kia, owners face issues, but they get solved on time. And thus, the car runs fit n fine for years and years. That's the game, solving even the minute problems in the car.
Nothing gets solved without follow up in India.. in any company anywhere govt. or private. They don't feel customer is God.. rather they believe customer is sheep ready to be maimed.. reality of India.
Iam also having issues with my Nexon XTA+ which i bought in Jan this year. First was battery issue, then the vehicle refused to start. It was in workshop for over a week. Then the alternator had problem for which the car was in workshop for 12 days. The sunroof has multiple issues Within 5 months so many problems. Service is also just average. Although most of the problems have been rectified but the pain of going to workshop everyday to see what is happening can not be explained. Will not buy Tata cars in future and neither do I recommend the same to others. We as customers can't be harrased for just Made In India tag...
Hi Sir....I'm planning to buy Nexon. Should I opt for petrol or diesel? My monthly running is less than 500 kms. Everyone is saying to opt for Diesel since the mileage is good and the engine can last upto 15 years. But my budget is low. Need advice. Thanks
Tata should be take action on those lazy employees they are just taking increment and salary if these kinds of employees will work better then tata service can be better as others 👍🏻
Thanks to Rahul & this Channel.....he made my decision easier.....always considered Nexon.....now I will never (until Tata becomes known for good service) consider ANY Tata vehicle.....thanks.
That's what i have problem with TATA. Their cars are fan-bleeding-tastic but when it comes to service they lack so bad. Have personal experiences too that's why saying such. It's like they are trying to do R&D with customer vehicle 😑 I hope the user here gets his fix soon 🙏
@Davo 25 I too hope so brother. Service achi hui and Tata number 1 manufacturer ban sakti but kaafi jyada for-granted le lete Tata wale. Koi bhi tata owner car ki burai nai karega jitni Service ki karte. Ab agar apne desh walo ko hi service achi nai denge toh kya kaha jae 😅
@Davo 25 not denying that bro. Service does vary from stations to stations. But yeh fact bhi socho jis city/area mei Sirf ek hi service ho woh kya karega? Harr baar service keliye bahar city se nai ja sakta na. But majority jagah aise issues aarahe islye keh raha. Even maine bhi apni Car lene chahi toh maine Service ke karan hi NEXON and Harrier ka idea drop kiya coz area ki service kaafi poor thi. Seltos own kar raha and aaj tak ek bhi service issues nahi aaye Infact maine jaan bujh kar unse random enquiry kii mujhe 7 followup mile 😅
@Davo 25 Yea bro that's why I'm so pissed. Agar Tata ki service sahi hogyi I guarantee ki seltos bech ke TATA lelunga.. 101% 😅 Proudct tagde hai bus service jhol 😅
even while buying car, Maruti suzuki and hyndai was very keen in selling their car, their dealers reached out to me multiple times... but Tata dealer was hardly interested in selling their car or even giving test drive
YESSSSSS I 100% agree on this... TATA's salespersons are not interested to sell their own car.. When you step in to showroom also, there is no one to attend you.
I too experienced the same thing! The sales person does not seem to be interested at all its like we have to ask them multiple times but no interest from their end.
@@ameerjesh4330 haan bhai, sarkari department k jese hi hote hien, Or tata cars sarkari scheme k jesi, Gate bahut hein, or car bajti jyada hai, Chalti kam or kharhi jyada rahti hai
We (two of my colleagues and I) had planned to take this car in the near future! However, after watching this video, we are on the verge of cancelling! Thank you for your insightful comments!
Meri IRA nahi chal rahi thi phir meine apni IRA KI unit hi change karwa li phir IRA is working fine .... serivce advisor ne mujhe bahut support kiya .... but 4 months lag gaye
@@Bunts05 issue is not with service centers issue is with the products. I feel pitty fir service center owners and workers as they had to deal with such hilariously made cars. Also many tata cars needs some parts replacement within few months of purchase but company doesn't provide the parts to service centers fast enough so that they can release the repaired cars.
@@unusualplants2162 u r completely wrong.... Its not about product.. i have been driving this beast from last 8-9 months. Its all about after sales service... All machanic nd handlers are not that much experienced who can deliver such quality services as that of Ford or Hyundai or Toyota.
@@vivekchaubey4239 what beast you are talking about it's a heavy small car with a tiny turbo 1.2 ltr engine. Ok now may I know what problem occurred that you needed to face all that from mechanic's? Or they can't even do regular service properly?
Nice video, very informative. TATA needs to work hard on their service. These are the reason why KIA, MARUTI and HYUNDAI are selling more cars in India. TATA pls tk cr of these issues. "East or west, made in India is the Best"
Service issues are only local dealers problem not all over India. I am driving TATA Nexon XZA+ Dark edition from one month. I visited last week service centre for miner issue. And all is satisfactory. Don't blame the company only local dealer issue.
Once i had to wait for 40 min in lounge for a service advisor. The reception lady kept saying to wait for 5 min more. Frustrated i wrote an email to the regional service manager. After that they apologized to me for the wait and paid extra attention and care to my service. They however could not solve the issue with rattles in both B pillars, though it not so noticeable.
Nice review, new management of Tata Motors is great and improving the industry, but I think the next milestone for Tata should be servicing as per the summary of the video.
Me jyada car ke video nahi dekhta but because of your honest content aur simplicity ke liye subscribe kar raha hu taki future me ye content mere kaam aye ... keep it up good work 👍
Brothers! If you don't watch the full video, you get half of the information, which is dangerous. I already mentioned in the video that not everyone facing the issue, I have not faced any issue from last 4 years but it does not mean that no one is facing the issue. Rahul Brother clearly said that he is super happy with the car but service let it down, hence we need improvements. So its not a rumour but the reality, if someone is thinking in one direction then its not the right thing to do. I will confirm if Rahul gets any resolution from Tata, thanks for your support!
I booked an EcoSport in Bangalore. Don't know why I am facing pathetic experience with Ford dealers. Literally, I have to beg for information. Booking se aab tak, sir/madam please respond, please respond kar raha hoon. Kuch pooch ne se I will get back bolte hain and they don't get back. Its very depressing.
I have seen many reviews of Tata Nexon on youtube and had once been confused. However, I have purchased and gone for the first free service. The product is far above in this price category and the services by TMB Lucknow are the best. Their team responds to every query/problem/concern promptly and arranges to fix the issue. The problem is neither with TATA Nexon nor with dealers. It is problem with some particular dealers and probably dealers should invest in training for their workmen.
Thanks for this eye opening video, I was planning to book ZX+(O) this week in Jharkhand, But now closing this project. I used to listen about Tata service was not at par with others car brand in India. Presently owning Honda city and using it from last Five years and no issues. Thanks Sir for your valuable video.
Then you'll never get chance to service your vehicle..... Maruti Hyundai both are well into the public and easy to reach,,,in Hyderabad for every 10-15km you'll find one dealer and authorised service centre
Hi Rahul Ji, I don't know whether your iRA issues has been resolved or not till now.. I bought new Altroz and had the same issue with iRA application. Later I comes to know that my KYC has not been updated with TATA, after updation iRA is working fine for me..you can also check with dealer whether they submitted your KYC or not..
Firstly, thanks to see you on mask always , which is very good demonstration by example. And thanks for this video as well. Now regarding issues with Nexon, I have a long running passenger compartment light issue, repeatedly alignment issue, etc. Thanks
Found sensor issue during delivery, had to followup for almost 2 months to get it fixed... Faced several other issues since dec 2019 related to door lock, ignition, software updates, coolant system (severe issue), couple of times got stuck in a highway with no support from Tata RA. As explained in video, I also have same opinion about the service. Never received satisfactory RCA from the engineers.
I too have Nexon bs6 and Tiago bs6... I love both of them and would say in my city service experience so far hasn't been worst but yes still some issues are there...Like my engine oil was getting leaked in my Nexon 1st when and I went there they said something lame which I don't exactly remember but fortunately the leak was stopped then the lockdown, etc after the lockdown when I started driving again got the same issue again and this time they said that the seal of the oil pan was torn and the part was changed... The delay could have seriously damaged my car but was lucky enough that finally they did what was required and now am having one weird problem with the Tiago that is when even I am rotating the steering wheel, it makes an annoying sound for which I will go to service center tomorrow and I hope this time my problem gets solved in the 1st time itself. Also Tata should improve there headlight quality man high beam is awesome but the low beam is horrible and the fog light seems to be just a show off/gimic.
It has one life threathening issue that the engine may get locked in the middle of driving when water gets inserted in one of the four wheel sensors. It happened with me for once . I have diesel xzs model.
Okay just trying to understand as I have checked and compared this on 3rd party websites, IRA does not come with XZ+ rather with XZ+ (O) Optional is the top model with IRA, Rain sensing Vipers and Automatic headlamps. If I am incorrect and Tata does provide IRA in XZ+, then please let me know.
Also problem with sunroof .it's not close properly. When I push button to close but not close.when I contact dealer his totally staff try to solve that problem but doesn't solve after whole day all tired workers tell me please put your car for 1 day.but I haven't time to put and I will go to village so you tell that trick I also try before you.
I have been sitting on the fence for over 6 months now. The issues with service and after sales support is the only thing holding it back from being the best car ever in Indian market. Will finally decide with used Hyundai creta.
Bhai, Nexon top variant owner. I totally agree. Unfixed issues and no respect of customers time. Went till regional manager. It seems it is rotten till top. Very sad. Almost wanting to sell my new car just because of bad service. And I am from Mumbai.
Bro, when 90/100 customers return with issues to service centers then what will you expect them to do. There are same workers and technicians in every service center. No one imports from abroad.
Fuse is to used to stop over current, for 15 A it got burned so that's why the used 20 A, that means it can sustain current upto 20A, but make sure to use within 15 A only as only fuse is 20 A not the whole wiring.
Its more about dealer. My few friends have nexon and they are super happy with the product and with services too. In fact if I will tell you my experience with Suzuki, then please read this. I have Ciaz and I bought it from Bagga link, Patparganj, Delhi. The most pathetic service and they didn’t even provide subsidy benefit on Ciaz hybrid when I bought it in 2015. That time there was a subsidy of 13K, which in the name of free accessories they exhausted, and when I got to know they and compliant, they gave me freebies. Moreover bcz of their pathetic services, once even the CEO of Bagga links met and explained things.
Do not understand why Tata is not appointing more dealers and service centers. In Kerala one single dealer manages 2 to 3 nearby districts. Since there is no competition dealer knows customer will come to them.
Tata customers are very supportive, kind and emotionally attached to their cars and the brand. Tata is very lucky in that respect. Koi brand aisa karta hai to use maar maar ke log nanga kar dete hain 😂😂😂
I agree with you sir. I bought the first gen but since brand new lot of defects In the car . Service center refuse to fix issues despite repeated visits. At last I had to source parts n fix it myself. They focus only on looks but not quality of product nor do Tata services value their customer . Once sold they will test you as shit.
As a employee if you reach office at 9 and leave at 6 , that is enough for Tata . No value for talent and next gen 😜. This 1000 year old culture of TATA ' s has resulted in employees taking output of thier job for granted . TATA's need to change this govt. culture else they won't survive for long.
@@harshit7747 I went to SC last week, they fixed Piller sound...it was actually rubber beeding sound from door. For one sound it was from seat belt lock, they are replacing it under warranty. Rest issues remain intact.
Recently my friend's new 2 months old Ford top but next variant has started giving issue of start stop button issue and the workshop could not resolve the issue and now they sent it to Chennai plant for indefinite period and in return offered Rs.800 per day for taxi against receipt or bill. So its happening with other manufacturers as well. Very unfortunate. Thanks
1. Service people lost his mechanical key 2. Service people put/left few stains in the interior 3. Sunroof makes 1 second extra sound after closing 4. Rear seat charging point stopped working, but resolved by service people 5. IRA app not connected 6. Extra locking system is not fitted properly He recommends the Nexon, but service should be improved That's it guys, save time
Bro.. i have Hyundai Eon at present. Want to upgrade. Finalized Ignis zeta and Altroz XT. What do you suggest ? Is it worth spending more than a Lakh on altroz ? I dont like when ppl dont treat me well.(service center)
@@HemakumarJanyavula For tension free ownership go for ignis Otherwise if you're ready for the substandard service quality then go for altroz Ps -Iam not a fan of maruti duzuki
I drove Ford ecosport from 2014..In 2019 a serious problem was found in my steering .. Steering was false for moments due to power insufficiency.. Faced a minor accident also.. Then I arrived at Ford service center.. Then they kept the car and also recognised the problem.. The executive told me that the total steering set up has to be changed and it may cost around 82000/-.. I then was so embarrassed.. The executive suggested me to mail Ford India telling the details.. As my warranty was expired but my car ran just about 30000 km.. And for all of you I assure that total steering set up was changed free of cost and also the previous set up I found in my boot when I received the car.. It took around 15 days.. Right now I have decided to continue with a new ecosport again selling my previous one..
The very reason I chose Ecosport. I was confused between Nexon and Ecosport last year and was about to buy Nexon. But my neighbor and a college friend suggested against it as they were suffering the same. Reduces your peace of mind.
Bought XZA plus S on 20th last month. Have following issues so far. 1. There is too much noise coming from front right side, just like someone put tool box under bonnet. 2. Agreed Xpress cool doesn't work as expected, even if your car is under scorching sun for long, it works only if your car has not started for at least 2 hours. Video already sent, no response yet. 3. On full rotation of steering wheel, there is loud noise coming, just like someone opened iron rusted gate. 4. Automatic wiper doesn't run properly, even in heavy rain it didn't wipe, switched to manual. 5. Agreed, another point mentioned in video about cleanliness, on of mechanic made my brand new car dirty like, hopped in car with grease and oil laden shoes and hands. Going service center tomorrow, fingers crossed.
Simply superb... My salutations to the theme chosen, within the framework of your love for Tata products... More strength to you. Knowing Tatas, esp Ratan Tata sir, surely, someone is listening ... Kindly do such reviews on all Tata passenger vehs... An album of all such reviews would be a great gift idea to the biggies at Tata Motors👍👍🙏🙏🙏
Why am I not surprised!!! Tata makes great cars but the service quality has always been a contentious topic ever since the indigo. In fact it's a well known fact that JLR customers in the UK were unhappy after the takeover by the Tatas. Don't get me wrong, i am a very big fan of the tata group but we cannot close our eyes on such a major thing as after sales service. This video only reinforced my belief
Here's PERCENTAGE of owners , Happy with car & confidently referring to friends & relatives This is from a Consumer survey (my cousin had worked 2018-2021) 1. Nissan (82%) 2.Toyota (80%) 3. Honda (72%) 4. Maruti (69%) X. Mahindra (8%) XX. TATA Motors (6%) More than 95% buyers of Nexon/Punch/Altroz are first time buyers mostly influenced by social media (TH-cam videos) Nexon Accidents 55% due to brake failure / Brake mal function 20% due to poor visibility A-Pillar 20% due to some mechanical failures (transmission/brake/links/suspension supporting structure) 5% Other reasons
I have a similar experience when I had brought their tata Vista a few years back. The product is good but the service is pathetic. I have decided I'll never buy a tata ever.
Even I am also so bother and worried about my TATA Nexon Facelift since I purchased my car From Jan 2021 and till July 2021, I have faced n number of issues and that too my car just covered 7500. But the best part was they listen up to my issues and worked over them and resolved successfully but for this I have to spent or wasted alot time with the service center, customer care and dealership. But again the main part I have lossen my confidence & trust over the car and TATA that how it will perform in future long run. I think as per my experience still TATA needs to work more related to product manufacturing and after sales services like they focus over build quality and safety. Ridiculously Amazing, if you want we can meet up somewhere and I can share my experiences till now with my TATA Nexon.
Thanks a lot. I felt unprofessionalism when i just talked to them to explain some features of a particular variant over the others. I loved Nexon when i sat inside but feels bad that i should not select it. If they can lose keys, 5 star safety ratings are all left on us then.
Owner ne sahi baat boli piece of mind nhi rehta Tata ki gadi lene ke baad. Mene Wagon R bech ke Tiago AMT li thi bas 2 baton ke liye ek build quality aur dusri AMT hogi toh wife chala legi but day 1 se gadi me problems hai. 1. Gadi ki battery ka ek cell udd gya do saal me jab ki gadi regular use me thi company me battery replace nhi hui kyu ke 18 months hi warranty hoti hai battery pe. 2. Fuel lid ka kharab ho jana day 1 pe hi. Har bar fuel bharte time gadi se utar ke chabi tirchi fasa ke fuel lid open karna padta tha 😂 Now fixed 3. Steering column se screws bahar padte hai chalti gadi me ek ya do mahino me 😂. Now fixed but Very very poor quality check . 4. Front bonet lock kharab ho gya day 1 me. Doston ko new gadi dikha rha tha engine khola but baad me bonet band kaha ho rha bhai sahab. Sare dost hasne lage. Now fixed but It was an Embarassing situation 🙄😂 5. Battery replacement + Normal 4th servicing ka 17000 ka bill bana diya. Yahi kaam mene khud ne bahar se battery kharid ke gadi me lagwayi aur Sirf servicing showroom se karwayi do tin unnecessary cheeze hata ke toh kharcha bas 7500 aya (battery + servicing). 6. Ab AC me issue aa rha hai cooling kar nhi rha jyada bas fan chalta rehta hai. Service center walon ko bataya tha unko rectify hi nhi hua. Ab ek weekend me time nikal ke ye issue bhi bahar ke mechanic se karwana padega 🙄 7.Har bar service center pe gadi leke jata hoon toh awaj unchi karni hi padti hai. Every Service center have Lazy environment like govn office. No proper resolution of issues until you pitch your voice high. Preference is given to ppl owning harrier, safari. Aap ke pass harrier hai apko gadi 2 ghante me mil jayegi service karke without an appointment and aap choti gadi leke jaa rhe ho with appointment still you will be treated as trash 🙄 Nano walon ke sath kya karte honge I can't imagine 😂. Aur ye har service center ki kahani hai 3 service center change kar diye mene. Wagon R mene 5 saal rakhi Zero issues Pune to Mumbai 150+ km up down on every weekend plus weekdays daily 50km driving with piece of mind. Ye gadi leke jane ke liye wife darti hai na iss se long trips karne ka mann karta hai. Na jane kaha raste me band pad jaye. Bitter but its truth sirf loha jyada dalne kuch nhi hoga 🙏
Thanks for sharing the issues. I was planning to buy Tata Nexon. Feel bad about Ratan Tata an Mr N Chandrashekharan. I will go for Hyundai or Suzuki....there service is best...
same here....i too have issue near silver box....a kiiiiiiii sound comes even taking key out..... service center say it's happen with all nexon....bus customer ko tarkate he rehte hai
Sir can you please get an update from him if his issues are resolved or not it will help us to plan better as tata motors has commented on your video so we would like to know about that.
Rahul bhai sach mei bht hi calm hai. I m waiting for my nexon since march and that thing is only irritating me a lot ... but he is really a genuine guy and Tata should not treat such genuine customer in this way...
I booked the car in march and nexon was my dream car. But now till now i haven't got my car yet 😂😂. And researching in these 3.5 months i found that services of the nexon is what letting me down. What to expect after not getting a car after 3.5 month of booking it. Same will be their for thier in future. After spending 11 lakhs i don't wanna to buy headaches. Thats why i booked FORD Thanks tata for giving me ample amount of time for correcting my mistake.
@@Rohit-wj7yn 😂😂😂 I like your sarcasm but after doing a vivid research and getting ford insight i got my nexon delivered on 25 sep 2021. As i was quite confirmed on ford plans. 😎😎
It's true that Tata lacking in service... But it's totally depend on city to city SC... In faridabad, tata SC is really good.... I also faced many issues n they always rectified it.....
Things tata needs to focus...... 1. Advertise on their service facilities and assistance. 2. Improve the service centre network and organize various programmes based on after sales.... 3. Better service quality 4. Betterment of engine smoothness 5. Start providing led headlamps .
Bhai kuch bhi lo lekin Tata nahi. They make beautiful, safety cars but later on you will literally cry which is unnecessary tension n worry. Afterall, it's ur hard earned money. Use ur brain n find a middle ground. Ur money, ur choice. All the best! 👍🙏
I really like this car but the service reviews are bothering me to buy it. We really deserve good service. Tata should not take Indian customers for granted.
![[#2024MAMA] ROSÉ (로제), Bruno Mars - APT. | Mnet 241122 방송](http://i.ytimg.com/vi/dgGqD28J6aQ/mqdefault.jpg)
10:04 issues list starts from here
Thanks, you saved the time
Thanks man. All heroes don't wear capes
Thanks
Tnx bro
Bki chutiya pe se bacha liya
Thanks bro
I feel the pain of him because i get through this from past 1 year.i own a harrier my car stand in service station for 21days just for a driver side mirror button.it's not a rare part it's daily used part . Now plastic material are starting to making noice 🤦, i live in pune where tata cars and parts are manufactured and i didn't get a service and spares now just think all over india. I also have tata Sierra she is still unbeatable any of new cars of tata.❣️
If you don't resolve issues on time, these issues piles up, and up and up and up. Even Toyota, suzuki, kia, owners face issues, but they get solved on time. And thus, the car runs fit n fine for years and years. That's the game, solving even the minute problems in the car.
Nothing gets solved without follow up in India.. in any company anywhere govt.
or private. They don't feel customer is God.. rather they believe customer is sheep ready to be maimed.. reality of India.
@@tranceravi7 That's not true, in comparison with Tata, Hyundai, Honda, Suzuki etc..... Have much much better staff and service center
Iam also having issues with my Nexon XTA+ which i bought in Jan this year. First was battery issue, then the vehicle refused to start. It was in workshop for over a week. Then the alternator had problem for which the car was in workshop for 12 days. The sunroof has multiple issues Within 5 months so many problems. Service is also just average. Although most of the problems have been rectified but the pain of going to workshop everyday to see what is happening can not be explained. Will not buy Tata cars in future and neither do I recommend the same to others. We as customers can't be harrased for just Made In India tag...
Did all your issues got solved ?
That's y I always say....local is shit.
How's your Nexon doing now?
I experienced the same with tata tiago car and tata service.
Hi Sir....I'm planning to buy Nexon. Should I opt for petrol or diesel? My monthly running is less than 500 kms. Everyone is saying to opt for Diesel since the mileage is good and the engine can last upto 15 years. But my budget is low. Need advice. Thanks
After having so many issues he is still calm... Amazing owner ❤️
Ur so right!
Tata should be take action on those lazy employees they are just taking increment and salary if these kinds of employees will work better then tata service can be better as others 👍🏻
Thanks to Rahul & this Channel.....he made my decision easier.....always considered Nexon.....now I will never (until Tata becomes known for good service) consider ANY Tata vehicle.....thanks.
Toyota, Ford are unmatchable in aftersales service. After spending 12 lakhs why should a person even have to face this kind of issues in a new car.
Have you ever owned a ford ? I had a ford figo after sales was horrible at ford
I agree with you a hundred percent..👍
Ford service is HORRIBLE
@@1ft2 yes
Aapne Airtel ka example bahot aacha diya.. Every company learn from this example.
That's what i have problem with TATA. Their cars are fan-bleeding-tastic but when it comes to service they lack so bad. Have personal experiences too that's why saying such. It's like they are trying to do R&D with customer vehicle 😑 I hope the user here gets his fix soon 🙏
@Davo 25 I too hope so brother. Service achi hui and Tata number 1 manufacturer ban sakti but kaafi jyada for-granted le lete Tata wale. Koi bhi tata owner car ki burai nai karega jitni Service ki karte. Ab agar apne desh walo ko hi service achi nai denge toh kya kaha jae 😅
@Davo 25 not denying that bro. Service does vary from stations to stations. But yeh fact bhi socho jis city/area mei Sirf ek hi service ho woh kya karega? Harr baar service keliye bahar city se nai ja sakta na. But majority jagah aise issues aarahe islye keh raha.
Even maine bhi apni Car lene chahi toh maine Service ke karan hi NEXON and Harrier ka idea drop kiya coz area ki service kaafi poor thi. Seltos own kar raha and aaj tak ek bhi service issues nahi aaye Infact maine jaan bujh kar unse random enquiry kii mujhe 7 followup mile 😅
@Davo 25 Yea bro that's why I'm so pissed. Agar Tata ki service sahi hogyi I guarantee ki seltos bech ke TATA lelunga.. 101% 😅 Proudct tagde hai bus service jhol 😅
even while buying car, Maruti suzuki and hyndai was very keen in selling their car, their dealers reached out to me multiple times... but Tata dealer was hardly interested in selling their car or even giving test drive
agr unki gadi pr discount ni hoga fr bhi convince krte hain tata wale attitude k sath mana krte hain like SBI employee
YESSSSSS I 100% agree on this... TATA's salespersons are not interested to sell their own car.. When you step in to showroom also, there is no one to attend you.
It depends on places and persons brooo
I too experienced the same thing! The sales person does not seem to be interested at all its like we have to ask them multiple times but no interest from their end.
@@ameerjesh4330 haan bhai, sarkari department k jese hi hote hien,
Or tata cars sarkari scheme k jesi,
Gate bahut hein, or car bajti jyada hai,
Chalti kam or kharhi jyada rahti hai
Customer is so confident while explaining the issues
Completely agreed with this person and all issue I have faced with the cleanliness meri gadi gandi kardi jo ki saaf thi first service mein.
We (two of my colleagues and I) had planned to take this car in the near future! However, after watching this video, we are on the verge of cancelling! Thank you for your insightful comments!
Don't buy tata
Cancel it it's not worth buying, leave it and run away.
What did you buy instead?
Konsi li fir😂😂 service centre badia khoj lena gadi to perfect hai
Was planning to purchase nexon but decided to rethink on it. Thanks for sharing.
Owner has alot of patience..👏
Meri IRA nahi chal rahi thi phir meine apni IRA KI unit hi change karwa li phir IRA is working fine .... serivce advisor ne mujhe bahut support kiya .... but 4 months lag gaye
4 months n you are talking about bohut support?
Issue is kyun nahi chal raha tha aur aapko kyun replace karwani pari. What kind of quality checks they do then before selling it?
@@Bunts05 issue is not with service centers issue is with the products. I feel pitty fir service center owners and workers as they had to deal with such hilariously made cars. Also many tata cars needs some parts replacement within few months of purchase but company doesn't provide the parts to service centers fast enough so that they can release the repaired cars.
@@unusualplants2162 u r completely wrong.... Its not about product.. i have been driving this beast from last 8-9 months.
Its all about after sales service... All machanic nd handlers are not that much experienced who can deliver such quality services as that of Ford or Hyundai or Toyota.
@@vivekchaubey4239 what beast you are talking about it's a heavy small car with a tiny turbo 1.2 ltr engine. Ok now may I know what problem occurred that you needed to face all that from mechanic's? Or they can't even do regular service properly?
Nice video, very informative. TATA needs to work hard on their service. These are the reason why KIA, MARUTI and HYUNDAI are selling more cars in India.
TATA pls tk cr of these issues. "East or west, made in India is the Best"
The Dealership plays a very important role in these cases
Service issues are only local dealers problem not all over India. I am driving TATA Nexon XZA+ Dark edition from one month. I visited last week service centre for miner issue. And all is satisfactory.
Don't blame the company only local dealer issue.
Once i had to wait for 40 min in lounge for a service advisor. The reception lady kept saying to wait for 5 min more. Frustrated i wrote an email to the regional service manager. After that they apologized to me for the wait and paid extra attention and care to my service. They however could not solve the issue with rattles in both B pillars, though it not so noticeable.
Nice review, new management of Tata Motors is great and improving the industry, but I think the next milestone for Tata should be servicing as per the summary of the video.
Me jyada car ke video nahi dekhta but because of your honest content aur simplicity ke liye subscribe kar raha hu taki future me ye content mere kaam aye ... keep it up good work 👍
Bahut badhiya video hai Bhai✍🏻✍🏻
Hope Bhai ke saare issue solve ho please Tata🤞🏻🤞🏻
This poor fellow will die of anxiety before any accident plz tata save him
Brothers! If you don't watch the full video, you get half of the information, which is dangerous.
I already mentioned in the video that not everyone facing the issue, I have not faced any issue from last 4 years but it does not mean that no one is facing the issue.
Rahul Brother clearly said that he is super happy with the car but service let it down, hence we need improvements. So its not a rumour but the reality, if someone is thinking in one direction then its not the right thing to do.
I will confirm if Rahul gets any resolution from Tata, thanks for your support!
Please review tigor xz+ bs6
❤️
I booked an EcoSport in Bangalore. Don't know why I am facing pathetic experience with Ford dealers. Literally, I have to beg for information. Booking se aab tak, sir/madam please respond, please respond kar raha hoon. Kuch pooch ne se I will get back bolte hain and they don't get back. Its very depressing.
you should tag @TATA to your video title so they will review your video and aware about their servicing issues
bhai aapka ye mic konsa h please btao orlink ho to please do
Completely agree with you even im also not happy with Tata Services in 3rd service my wiper,roof sealing left side and wiper bolt cover stolen
I have seen many reviews of Tata Nexon on youtube and had once been confused. However, I have purchased and gone for the first free service. The product is far above in this price category and the services by TMB Lucknow are the best. Their team responds to every query/problem/concern promptly and arranges to fix the issue. The problem is neither with TATA Nexon nor with dealers. It is problem with some particular dealers and probably dealers should invest in training for their workmen.
Don't know about other states but in Maharashtra Tata service in very good. I own both Tiago and Nexon. I never face any service issue.
Thanks for this eye opening video, I was planning to book ZX+(O) this week in Jharkhand, But now closing this project. I used to listen about Tata service was not at par with others car brand in India. Presently owning Honda city and using it from last Five years and no issues. Thanks Sir for your valuable video.
Honda City ivtech... 👍👍..one of the best...
You have best beast in indian car market across all segments. Suggest no change as far as possible
Owner Is Really Claim Even Telling About Problem With happy face
May Tata Solve His Problem Soon
Even one good Showroom and a service centre would be enough for every major city would've been great.
Then you'll never get chance to service your vehicle.....
Maruti Hyundai both are well into the public and easy to reach,,,in Hyderabad for every 10-15km you'll find one dealer and authorised service centre
Hi Rahul Ji, I don't know whether your iRA issues has been resolved or not till now.. I bought new Altroz and had the same issue with iRA application. Later I comes to know that my KYC has not been updated with TATA, after updation iRA is working fine for me..you can also check with dealer whether they submitted your KYC or not..
He is damn confident that what he has explained ❤❤
Firstly, thanks to see you on mask always , which is very good demonstration by example. And thanks for this video as well. Now regarding issues with Nexon, I have a long running passenger compartment light issue, repeatedly alignment issue, etc. Thanks
I agree, bhai kabhi faltu ki showbaji me mask nehi nikalte. Good job..
Found sensor issue during delivery, had to followup for almost 2 months to get it fixed... Faced several other issues since dec 2019 related to door lock, ignition, software updates, coolant system (severe issue), couple of times got stuck in a highway with no support from Tata RA. As explained in video, I also have same opinion about the service. Never received satisfactory RCA from the engineers.
I too have Nexon bs6 and Tiago bs6... I love both of them and would say in my city service experience so far hasn't been worst but yes still some issues are there...Like my engine oil was getting leaked in my Nexon 1st when and I went there they said something lame which I don't exactly remember but fortunately the leak was stopped then the lockdown, etc after the lockdown when I started driving again got the same issue again and this time they said that the seal of the oil pan was torn and the part was changed... The delay could have seriously damaged my car but was lucky enough that finally they did what was required and now am having one weird problem with the Tiago that is when even I am rotating the steering wheel, it makes an annoying sound for which I will go to service center tomorrow and I hope this time my problem gets solved in the 1st time itself. Also Tata should improve there headlight quality man high beam is awesome but the low beam is horrible and the fog light seems to be just a show off/gimic.
It has one life threathening issue that the engine may get locked in the middle of driving when water gets inserted in one of the four wheel sensors. It happened with me for once . I have diesel xzs model.
😶🤯🤯🤯🤯😷
For your honesty & hardwork, I subscribe......
I was planning to buy Nexon. Thanks for spreading awareness about Tata Service. Tata to Tata now. #boycotttatanexon.
Okay just trying to understand as I have checked and compared this on 3rd party websites, IRA does not come with XZ+ rather with XZ+ (O)
Optional is the top model with IRA, Rain sensing Vipers and Automatic headlamps.
If I am incorrect and Tata does provide IRA in XZ+, then please let me know.
Also problem with sunroof .it's not close properly. When I push button to close but not close.when I contact dealer his totally staff try to solve that problem but doesn't solve after whole day all tired workers tell me please put your car for 1 day.but I haven't time to put and I will go to village so you tell that trick I also try before you.
I have been sitting on the fence for over 6 months now. The issues with service and after sales support is the only thing holding it back from being the best car ever in Indian market. Will finally decide with used Hyundai creta.
Orange guy was the best. Prefect content, flow, to the point questions, and impact.. 👍 Good Job
Bhai, Nexon top variant owner. I totally agree. Unfixed issues and no respect of customers time. Went till regional manager. It seems it is rotten till top. Very sad. Almost wanting to sell my new car just because of bad service. And I am from Mumbai.
Have u tried Wasan Tata, Chembur?
Bro, when 90/100 customers return with issues to service centers then what will you expect them to do. There are same workers and technicians in every service center. No one imports from abroad.
Vocal for local ? 😂😂😂
Tata needs to seriously up their services. I had almost decided to buy nexon but considering ecosport now
Fuse is to used to stop over current, for 15 A it got burned so that's why the used 20 A, that means it can sustain current upto 20A, but make sure to use within 15 A only as only fuse is 20 A not the whole wiring.
Tata doesn't do recalls like Toyota or honda for defects
Honest Review, appreciated. keep up the good work bro
Poor guy, I feels like hugging him
Its more about dealer. My few friends have nexon and they are super happy with the product and with services too.
In fact if I will tell you my experience with Suzuki, then please read this.
I have Ciaz and I bought it from Bagga link, Patparganj, Delhi. The most pathetic service and they didn’t even provide subsidy benefit on Ciaz hybrid when I bought it in 2015. That time there was a subsidy of 13K, which in the name of free accessories they exhausted, and when I got to know they and compliant, they gave me freebies. Moreover bcz of their pathetic services, once even the CEO of Bagga links met and explained things.
Do not understand why Tata is not appointing more dealers and service centers. In Kerala one single dealer manages 2 to 3 nearby districts. Since there is no competition dealer knows customer will come to them.
Same is the case with volkswagen. Only EVM
Same in Himachal and they are pathetic
Tata customers are very supportive, kind and emotionally attached to their cars and the brand. Tata is very lucky in that respect.
Koi brand aisa karta hai to use maar maar ke log nanga kar dete hain 😂😂😂
Sahi bola 🤣
Ford has amazing service 🤩 thanks so much for the video
I agree with you sir. I bought the first gen but since brand new lot of defects In the car . Service center refuse to fix issues despite repeated visits. At last I had to source parts n fix it myself. They focus only on looks but not quality of product nor do Tata services value their customer . Once sold they will test you as shit.
As a employee if you reach office at 9 and leave at 6 , that is enough for Tata .
No value for talent and next gen 😜.
This 1000 year old culture of TATA ' s has resulted in employees taking output of thier job for granted . TATA's need to change this govt. culture else they won't survive for long.
I have Nexon from 2017.
No worries, no issues.
Still in excellent condition.
No match for Nexon.
Each Nexon has different different issue.
@@VinayMaurya aapka bhi koi issue tha ?
@@harshit7747 yes...rattling sound from dashboard, B piller, rear glass. Heavy gearbox.
@@VinayMaurya issue fix hua ?
@@harshit7747 I went to SC last week, they fixed Piller sound...it was actually rubber beeding sound from door.
For one sound it was from seat belt lock, they are replacing it under warranty. Rest issues remain intact.
Tata ki respect dil me hai lekin ye sub problem dekh kr kahi na kahi dil me dar baithta hai ki tata lena sahi hoga ????
sahi hoga sab service centre bekar nahi hothe hai bhai.
Tata is always like ...We promise safety...Drive and reliability..we don't 😂
Recently my friend's new 2 months old Ford top but next variant has started giving issue of start stop button issue and the workshop could not resolve the issue and now they sent it to Chennai plant for indefinite period and in return offered Rs.800 per day for taxi against receipt or bill. So its happening with other manufacturers as well. Very unfortunate. Thanks
kuch to de raha hai, Tata to bye bye bol deta.
Good
1. Service people lost his mechanical key
2. Service people put/left few stains in the interior
3. Sunroof makes 1 second extra sound after closing
4. Rear seat charging point stopped working, but resolved by service people
5. IRA app not connected
6. Extra locking system is not fitted properly
He recommends the Nexon, but service should be improved
That's it guys, save time
I believe this is the reason why Hyundai, Kia cars are selling more than Tata.
Bro.. i have Hyundai Eon at present. Want to upgrade. Finalized Ignis zeta and Altroz XT. What do you suggest ? Is it worth spending more than a Lakh on altroz ? I dont like when ppl dont treat me well.(service center)
@@HemakumarJanyavula Go for ignis... excellent car
@@HemakumarJanyavula For tension free ownership go for ignis
Otherwise if you're ready for the substandard service quality then go for altroz
Ps -Iam not a fan of maruti duzuki
Safety is the only USP of current TATA cars. Rest everything is average.
Agree
I drove Ford ecosport from 2014..In 2019 a serious problem was found in my steering .. Steering was false for moments due to power insufficiency.. Faced a minor accident also.. Then I arrived at Ford service center.. Then they kept the car and also recognised the problem.. The executive told me that the total steering set up has to be changed and it may cost around 82000/-.. I then was so embarrassed.. The executive suggested me to mail Ford India telling the details.. As my warranty was expired but my car ran just about 30000 km.. And for all of you I assure that total steering set up was changed free of cost and also the previous set up I found in my boot when I received the car.. It took around 15 days.. Right now I have decided to continue with a new ecosport again selling my previous one..
This kind of attitude to provide the best ,
This is something that we can't expect from us indians
The very reason I chose Ecosport. I was confused between Nexon and Ecosport last year and was about to buy Nexon. But my neighbor and a college friend suggested against it as they were suffering the same. Reduces your peace of mind.
Ecosport is a class SUV .. the best decision..👍
What was the issues being faced in Tata Nexon?
Ecosport is good car but Ford has left its customers in dilemma.
Bought XZA plus S on 20th last month. Have following issues so far.
1. There is too much noise coming from front right side, just like someone put tool box under bonnet.
2. Agreed Xpress cool doesn't work as expected, even if your car is under scorching sun for long, it works only if your car has not started for at least 2 hours. Video already sent, no response yet.
3. On full rotation of steering wheel, there is loud noise coming, just like someone opened iron rusted gate.
4. Automatic wiper doesn't run properly, even in heavy rain it didn't wipe, switched to manual.
5. Agreed, another point mentioned in video about cleanliness, on of mechanic made my brand new car dirty like, hopped in car with grease and oil laden shoes and hands.
Going service center tomorrow, fingers crossed.
Simply superb... My salutations to the theme chosen, within the framework of your love for Tata products... More strength to you. Knowing Tatas, esp Ratan Tata sir, surely, someone is listening ... Kindly do such reviews on all Tata passenger vehs... An album of all such reviews would be a great gift idea to the biggies at Tata Motors👍👍🙏🙏🙏
Why am I not surprised!!! Tata makes great cars but the service quality has always been a contentious topic ever since the indigo. In fact it's a well known fact that JLR customers in the UK were unhappy after the takeover by the Tatas. Don't get me wrong, i am a very big fan of the tata group but we cannot close our eyes on such a major thing as after sales service. This video only reinforced my belief
Here's PERCENTAGE of owners , Happy with car & confidently referring to friends & relatives
This is from a Consumer survey (my cousin had worked 2018-2021)
1. Nissan (82%)
2.Toyota (80%)
3. Honda (72%)
4. Maruti (69%)
X. Mahindra (8%)
XX. TATA Motors (6%)
More than 95% buyers of Nexon/Punch/Altroz are first time buyers mostly influenced by social media (TH-cam videos)
Nexon Accidents
55% due to brake failure / Brake mal function
20% due to poor visibility A-Pillar
20% due to some mechanical failures (transmission/brake/links/suspension supporting structure)
5% Other reasons
I have a similar experience when I had brought their tata Vista a few years back. The product is good but the service is pathetic. I have decided I'll never buy a tata ever.
Thanks for the video. Very helpful video for buyer
For IRA has your KYC been updated by the dealer? If not get it done asap. After the KYC updation is done IRA will work in 48 hrs.
Even I am also so bother and worried about my TATA Nexon Facelift since I purchased my car From Jan 2021 and till July 2021, I have faced n number of issues and that too my car just covered 7500. But the best part was they listen up to my issues and worked over them and resolved successfully but for this I have to spent or wasted alot time with the service center, customer care and dealership. But again the main part I have lossen my confidence & trust over the car and TATA that how it will perform in future long run. I think as per my experience still TATA needs to work more related to product manufacturing and after sales services like they focus over build quality and safety.
Ridiculously Amazing, if you want we can meet up somewhere and I can share my experiences till now with my TATA Nexon.
If there has been deficiency in services please don't hesitate to institute a consumer complaint against delinquent service provider.
Thanks a lot. I felt unprofessionalism when i just talked to them to explain some features of a particular variant over the others. I loved Nexon when i sat inside but feels bad that i should not select it. If they can lose keys, 5 star safety ratings are all left on us then.
Tata is just 5 star 🌟 safety but service -5 ⭐️
Owner ne sahi baat boli piece of mind nhi rehta Tata ki gadi lene ke baad. Mene Wagon R bech ke Tiago AMT li thi bas 2 baton ke liye ek build quality aur dusri AMT hogi toh wife chala legi but day 1 se gadi me problems hai.
1. Gadi ki battery ka ek cell udd gya do saal me jab ki gadi regular use me thi company me battery replace nhi hui kyu ke 18 months hi warranty hoti hai battery pe.
2. Fuel lid ka kharab ho jana day 1 pe hi. Har bar fuel bharte time gadi se utar ke chabi tirchi fasa ke fuel lid open karna padta tha 😂 Now fixed
3. Steering column se screws bahar padte hai chalti gadi me ek ya do mahino me 😂. Now fixed but Very very poor quality check .
4. Front bonet lock kharab ho gya day 1 me. Doston ko new gadi dikha rha tha engine khola but baad me bonet band kaha ho rha bhai sahab. Sare dost hasne lage. Now fixed but It was an Embarassing situation 🙄😂
5. Battery replacement + Normal 4th servicing ka 17000 ka bill bana diya. Yahi kaam mene khud ne bahar se battery kharid ke gadi me lagwayi aur Sirf servicing showroom se karwayi do tin unnecessary cheeze hata ke toh kharcha bas 7500 aya (battery + servicing).
6. Ab AC me issue aa rha hai cooling kar nhi rha jyada bas fan chalta rehta hai. Service center walon ko bataya tha unko rectify hi nhi hua. Ab ek weekend me time nikal ke ye issue bhi bahar ke mechanic se karwana padega 🙄
7.Har bar service center pe gadi leke jata hoon toh awaj unchi karni hi padti hai. Every Service center have Lazy environment like govn office. No proper resolution of issues until you pitch your voice high. Preference is given to ppl owning harrier, safari. Aap ke pass harrier hai apko gadi 2 ghante me mil jayegi service karke without an appointment and aap choti gadi leke jaa rhe ho with appointment still you will be treated as trash 🙄 Nano walon ke sath kya karte honge I can't imagine 😂. Aur ye har service center ki kahani hai 3 service center change kar diye mene.
Wagon R mene 5 saal rakhi Zero issues Pune to Mumbai 150+ km up down on every weekend plus weekdays daily 50km driving with piece of mind. Ye gadi leke jane ke liye wife darti hai na iss se long trips karne ka mann karta hai. Na jane kaha raste me band pad jaye. Bitter but its truth sirf loha jyada dalne kuch nhi hoga 🙏
Maruti has always build relations that what India thrives on!
Thanks for sharing the issues. I was planning to buy Tata Nexon. Feel bad about Ratan Tata an Mr N Chandrashekharan.
I will go for Hyundai or Suzuki....there service is best...
Sir....
After reply from tata.....
Please update about the concern of issues.
We want to know,, is tata really want to help us ?
Thanks for the suggestion Brother!
@@RidiculouslyAmazing Thank you sir.🙏🇮🇳🙂
I am completely agree with you. Service centers needs to be improved.
same here....i too have issue near silver box....a kiiiiiiii sound comes even taking key out..... service center say it's happen with all nexon....bus customer ko tarkate he rehte hai
Please suggest a best car body cover for TATA TIAGO 2021
I was so confused between Kushaq and Nexon ... After watching this video I can make my decision 😃... Thank you ☺️
O man, Kushaq arnt anybetter either.
@@peterkorpotkin6320 why is that ?
In the same confusion! Hard to pick between a Kushaq n Nexon.
Tata can never come close to skoda quality
Skoda is best here
Sir. Car charging ports can't take loads which is enough for the laptops to charge.
Sir can you please get an update from him if his issues are resolved or not it will help us to plan better as tata motors has commented on your video so we would like to know about that.
Sure Brother, his car is in service center, Regional manager is foillowing up, I will share the info on Insta
very true,...i have tata car...i went for multiple times for same issue(rattling noice)....finally they said...TATA h....itna sound to aayega hi....
Sir I have the same model but I haven't had any such issues and service is superb 👍
Kaha pr hy service centre apka
Don’t lie , toxic tata fan boy
Rahul bhai sach mei bht hi calm hai.
I m waiting for my nexon since march and that thing is only irritating me a lot ... but he is really a genuine guy and Tata should not treat such genuine customer in this way...
Pheeche wala toh bhare hi baitha h...😅
Sir He is exceptional with all these problems. I think no major issue at all
Thank you so much for this video. One of my friend is planning to buy Harrier. I will share this video with him.
Must go for innova
@TeXom bhai baat issue ki ni hai
Baat uske resolution ki hai
Service pe bht improve Krna padega Tata
Bas Service k wajah se m going for Ford Ecosport
@TeXom ha bhai safety first
Tata, Mahindra , Toyota,Honda,Ford hi hai options in safety
@TeXom haan bhai
But Tata me rare hai good service centers
@TeXom bas Tata na service improve kr le
Fir unmatched ho jaegi ye
Gaadi itni bdiya bdiya bana re bas service kr le improve
I own 2 tata Cars since 5 years, absolutely no issues in service
I booked the car in march and nexon was my dream car. But now till now i haven't got my car yet 😂😂. And researching in these 3.5 months i found that services of the nexon is what letting me down. What to expect after not getting a car after 3.5 month of booking it. Same will be their for thier in future. After spending 11 lakhs i don't wanna to buy headaches. Thats why i booked FORD Thanks tata for giving me ample amount of time for correcting my mistake.
Congratulations on the wrong decision !! 👏👏👏👏
@@Rohit-wj7yn 😂😂😂 I like your sarcasm but after doing a vivid research and getting ford insight i got my nexon delivered on 25 sep 2021. As i was quite confirmed on ford plans. 😎😎
@@durgesh999999 bach gaye babu moshay😂😂
He is saying He always avails Pick and drop for service so how he can stand with them for 2 hours to see their handling
😂
This was uploaded 7 months back.... Was the issues resolved by now ?
Most of them are resolved, they wil not leave you without resolution but its time consuming
It's true that Tata lacking in service... But it's totally depend on city to city SC...
In faridabad, tata SC is really good.... I also faced many issues n they always rectified it.....
Nayi car mein ese chhote chhote issues ane hi kyu chahiye bhai ?
Jab nahi car k ye haal hai,
Purani k kya hi honge
Nice information. This is about 10 month old info.
What is the latest status of quality of TATA cars and more importantly AFTER SALES SERVICE
Service is improving a bit day by day but product reliability is becoming strong as they are working on feeedback
Voice quality improve hogya he bhai.lv frm assam atchi lagi aap voice quality improve karneke liye.
Things tata needs to focus......
1. Advertise on their service facilities and assistance.
2. Improve the service centre network and organize various programmes based on after sales....
3. Better service quality
4. Betterment of engine smoothness
5. Start providing led headlamps .
I was planning for harrier but after watching this ,I have a big question 🤔
I had purchased nexon two yrs back hoping that services will improved gradually but in reality its degrading day by day😭😭
Bhai save ur money ....dont go for harrier ......go and see mg hector....u will love it
Innova lelo
Bhai kuch bhi lo lekin Tata nahi. They make beautiful, safety cars but later on you will literally cry which is unnecessary tension n worry. Afterall, it's ur hard earned money. Use ur brain n find a middle ground. Ur money, ur choice. All the best! 👍🙏
Agreed services at Tata are not up to the marks. I have nexon 2018 december mdel. Air bag lights ste always. Blinks. They are Not able tp rectify
After watching this video
I cancelled the booking of ALTROZ
Still having a great crush for that !!
Just bcoz of after sales service.
Faced the same kind of issue with TVS. Product is good no doubt but service centers are somewhat similar to TATA
I really like this car but the service reviews are bothering me to buy it. We really deserve good service. Tata should not take Indian customers for granted.
Dont buy it