How To Improve Patient Experience | 9 Tips To Maximize Patient Experience and Satisfaction
ฝัง
- เผยแพร่เมื่อ 28 พ.ค. 2024
- Looking to improve the patient experience at your practice? Dr. Ryan Corte shares with you 9 things he does at every patient encounter to maximize their overall experience and satisfaction. Check out the best books on customer experience on Amazon (amzn.to/3t5W5nV).
🔔 Subscribe for more personal development and thought-provoking videos: / ryanreflects
Video outline:
0:00 Introduction to maximizing the patient experience
1:12 1) Smile
1:44 2) Name pronunciation
2:30 3) Check-in personally
3:23 4) Complement
4:18 5) If they appear to be in a bad mood, be extra kind
5:02 6) Ask them how they spend their time (work/life)
5:35 7) Ask them about their hobbies
6:18 8) Answer all of their questions
7:07 9) Provide them with additional resources
7:56 How do you WOW your patients?
✅ Recommended playlists:
Optometry and Eye Care - • Optometry and Eye Care
✅ Cameras and gear I use to make videos:
Sony Alpha a6600 - amzn.to/2JxJFDK
Apple iPhone 12 Pro Max - amzn.to/2VN4rlg
Rode Wireless GO microphone - amzn.to/3gioQI2
Apple Lightning to USB Cable - amzn.to/3qz6ck4
Blue Snowball iCE USB Mic - amzn.to/33PJbzB
Neewer Ring Light Kit - amzn.to/3mQt9wV
Adobe Creative Cloud - bit.ly/rr-adobe
✅ Connect with me on social media
ryancorte.com/
/ ryanreflects
/ ryanreflects
/ ryanreflects
/ ryancorte
DISCLAIMER: This video and description contain affiliate links, which means that if you click on one of the product links, I'll receive a small commission. This helps support the channel and allows us to continue to make videos like this. Thank you for your support!
About this video - Defining what and how you want your patients to feel at your practice is critical to your overall success. But how do you maximize every patient encounter so your patients are comfortable and satisfied with their visit? In this video, Dr. Ryan Corte shares with you 9 patient experience best practices he uses to make sure his patients are thrilled about their eye care experience.
Article - www.ryancorte.com/post/how-to...
#ryanreflects #patientexperience #patientsatisfaction
What do you do to WOW your patients? Let me know in the comments below?
Not to wow exactly, but I always acknowledge my patients that i was there for them
I have my interview next week at ICO! So excited to start!
Congratulations and good luck! ICO is a fantastic institution that I'm sure you'll love!
I do most of these thing as the tech. Gotta try to warm them up for the doctor. That name pronunciation goes a long way. When the doctor comes out and says it correctly they love it.
Pronouncing someone’s name correctly is often overlooked and such an important way to build a connection. We even use the “nickname” space in our EHR to note the patients preferred name or phonics so we know how to address them visit after visit.
Love your videos! Super helpful!
Thank you for the kind words and support, Josh! I appreciate it.
Have a interview for this exact position tmrw morning! Your video is great and super helpful :) Thank you!
Outstanding!!! Good luck!!
You are awesome
You’re too kind. Thank you!
Hey Dr Ryan I have an interview this morning for a Patient experience specialist and this has been really helpful, any other tips you could give me on ways to improve my care capabilities? You earned a follow by the way
Thank you! Honestly, if you follow what I outlined here, you’ll be well on your way to being a customer experience expert! Keep me posted on what you learn on the job - I’d love to hear it!
@@RyanReflects I wanted to update you actually since you commented that I got the job and my first day is the 25th of this January, well technically it's orientation but still! I'll be sure to keep you posted thank you again 😁
Congratulations - that’s fantastic news!
Soft skills. Not everyone comes by them naturally. I pity those. lol
They can be make or break tho!