I recently got my SK12 and I'm very excited to get it on the water, but it has been 4 days since I have first reached out to them now and I can't get anyone to respond to my emails. The email form says to call for emergencies, but when you call it is an automated message that says that email is the faster way to communicate. Both are automated and I have yet to speak with an actual person since I have received my kayak. I just need my bill of sale and the MCO and I will be all set. I have dealt with other online kayak companies who have responded and sent all the pertinent information the same day so it should be a quick process, but I don't know what to do. It seems like they only respond when people file a complaint to the BBB. If I am unable to speak to someone and get this resolved quickly then I guess that will have to be my next step. The kayak arrived on time and in great shape, but it is designed to be used with a motor and I can't do that until I get all of this sorted out. Hopefully Brooklyn Kayak Company reaches out soon and makes this right. It seems like any one who needs an MCO or bill of sale from them has to deal with the same issue.
Just recived my M.C.O. Thank You.
Just recived my BKC SK12 . Super fast shipping, Great company to deal with. Mine is blue camo. And you also can make payments.
One of the best prices on the market.
Looks incredible. Looking to purchase one, do you have a canopy or t-top that could be mounted to the accessory rails??
I have the Hero 130 Microskiff but that is amazing!
I recently got my SK12 and I'm very excited to get it on the water, but it has been 4 days since I have first reached out to them now and I can't get anyone to respond to my emails. The email form says to call for emergencies, but when you call it is an automated message that says that email is the faster way to communicate. Both are automated and I have yet to speak with an actual person since I have received my kayak. I just need my bill of sale and the MCO and I will be all set. I have dealt with other online kayak companies who have responded and sent all the pertinent information the same day so it should be a quick process, but I don't know what to do. It seems like they only respond when people file a complaint to the BBB. If I am unable to speak to someone and get this resolved quickly then I guess that will have to be my next step. The kayak arrived on time and in great shape, but it is designed to be used with a motor and I can't do that until I get all of this sorted out. Hopefully Brooklyn Kayak Company reaches out soon and makes this right. It seems like any one who needs an MCO or bill of sale from them has to deal with the same issue.
Is it Heavy Duty?
I need one
Need one ☝️