Will Siglent help customers without a 500K viewer audience the same? They seem to have left quite a few people with broken scopes in the cold when some parts simply weren't mounted on the boards. Helping everyone shows dedication and that you're a serious manufacturer.
I have the sdg810 with a three year warranty. It is two years old and the left and down "direction" keys and the trigger key don't work. Only been out of the box TWICE. They WILL NOT fix it!
Even with pre-release sw, there should be no way for an instrument to become unbootable (unless the program flash itself is corrupted of course, which should not, unless there is a hw error). There should be a way to factory reset at the early stages of boot. So that even if there is corrupted settings or calibration data that prevents booting, it should still revert to a bootable state. Of course, proper fw should detect invalid configuration data and reset it, rather than fail to boot.
Why not? Buggy code can do all sorts of things, including data getting written to places it shouldn't be written, especially in the case of a buffer overflow etc. There's no telling what could occur when things like that happen.
User should be able to load new firmware over USB and the arcane SD card. Electronic equipment should NEVER be unable to boot firmware. The boot is supposed to be in ROM. This isn't 1970.
Hi! Great info! Where can we find the micro SD files? Can they be unpacked from the official ADS file? The thing is I had a very old version, and a USB upgrade has bricket my unit (black screen), so now I can just use the micro SD card to make it work again... Thank you in advance!
Mine has the left and up direction key and trigger key not working and they will NOT fix it under warranty because it came form Amazon! It has a year left on the warranty. Bought in Aug 2021....not good! Will have to file a small claims suit.
You said your unit is pre-production. Probably very few people if ANY have that version. How about actually "fixing" something like the left and up direction keys and trigger keys not working on my NEW (only out of the box twice since bought in Aug 2021) Siglent SDG810! Now THAT would be helpful. Your unit should be able to update firmware through the USB. using that on-motherboard SD card is arcane.
Looks like my magic ball needs recalibration :) I don't know what's the problem with sigilent tool - i have written similiar tool years ago and "run it as administrator" helped in 90% cases
that HP format software is old, and it's not needed. what that software is used for is to make some older SD cards and other flash media that aren't bootable, be able to be booted. I have no idea how the software works.
They should address the startup timer reset issue. It is actually a valid way of altering the value of a second hand unit. It's like changing the mileage on a car.
More worrying is the regular rewriting of the flash memory with the value, which means a page erase each time and a reprogram of the page on each power cycle. Probably not using any wear levelling on that filesystem either, so the instrument life is limited to the write lifetime of that single block of flash memory, as it probably also has a part of the boot firmware on that page as well, or at least some other volatile data. Probably best to leave it powered on all the time, though that also has issues of reducing the display lifetime amongst others.
I believe the regular firmware upgrade procedure does not reset startup counter. Because the unit was dead, Dave did a factory initialization procedure. That's why serial number was also lost.
SeanBZA if you're smart you don't do a page erase until you've filled a page. you hold # of times the page has been erased at the page start then program a sequential page word on each restart with a known constant until you hit page end. then erase and start again with an incremented erase counter.
Just use the USB. Why are you fiddling with the boot sequence by soldering pads? It probably is set to boot from USB! I updated the firmware in my SDG810 over the USB with no problem. Electronic equipment made these days should NEVER be unable to boot from a panel USB port. This isn't 1970!
![ช่วยพาฉันผ่านเวลา - วสันต์17 [Official MV]](http://i.ytimg.com/vi/HFnntWoqc54/mqdefault.jpg)
Will Siglent help customers without a 500K viewer audience the same? They seem to have left quite a few people with broken scopes in the cold when some parts simply weren't mounted on the boards. Helping everyone shows dedication and that you're a serious manufacturer.
I have the sdg810 with a three year warranty. It is two years old and the left and down "direction" keys and the trigger key don't work. Only been out of the box TWICE. They WILL NOT fix it!
Siglent just became better and better!
After the Yolo video, I bought 2 Siglent products. Now I will buy a scope :)
yolo I'm also getting a Siglent scope
YoloScope for everybody!
You could replace that logo.bmp with your own one. :>
They probably work with checksums for firmware stuff I can imagine.
Attila theHun sounds like a fun challenge, besides I don't think this would be included in the checksum algorithms.
Now that is service!
Ok, now we know how to get it into boot loader mode, how long before it can run doom?
bet you can load windows 98 on it
Thanks and Recommended for all
Bravo Sigilent!
oh man i grinned so hard at the tweezers part, i never thought of shorting something just with some tweezers :))
holy wallaby cloaca batman! you solved the riddler!
It's alive!
Did it reset the calibration data?
Interesting serial number !
I have same exact issues with owon oscilloscope, but I don't think that I will get firmware from them nor instructions on how to do it...
I'm in the same fix as Van Dam - need the file(s) and doc from Siglent...Help us out here Dave...
Any reason you're not posting this content on the main channel?
Is it possible to post a link to download the files that they sent you as I have the same problem. Thanks
"Shoving it up it's clacker." probleby isn't in the instructions from Siglent. But I like the sound of it much better!
Even with pre-release sw, there should be no way for an instrument to become unbootable (unless the program flash itself is corrupted of course, which should not, unless there is a hw error). There should be a way to factory reset at the early stages of boot. So that even if there is corrupted settings or calibration data that prevents booting, it should still revert to a bootable state.
Of course, proper fw should detect invalid configuration data and reset it, rather than fail to boot.
Why not? Buggy code can do all sorts of things, including data getting written to places it shouldn't be written, especially in the case of a buffer overflow etc. There's no telling what could occur when things like that happen.
User should be able to load new firmware over USB and the arcane SD card. Electronic equipment should NEVER be unable to boot firmware. The boot is supposed to be in ROM. This isn't 1970.
Hi! Great info! Where can we find the micro SD files? Can they be unpacked from the official ADS file? The thing is I had a very old version, and a USB upgrade has bricket my unit (black screen), so now I can just use the micro SD card to make it work again... Thank you in advance!
This. My sdg1032x is bricked need files
@@NoThankYou541 I finally sent email to Siglent support and they sent me those files. They are not public.
Gees a pin header so you could just put a jumper on might have been nice. Still I like the gear Vs the price so I've just bought one, well a 1032x
I believe that SDG2122X is fully working from the beginning.
Hi. Can you share the firmware file via SD card?
Serial # 0123456789?
"That's weird - I use the same combination on my luggage." :p
th-cam.com/video/B-NhD15ocwA/w-d-xo.html
Damn it, they stole my password and sent it back in time to use it in that movie and now I have to append another digit. :-(
Only when being really lazy. Serial numbers are still very useful in tracking pre-release equipment - especially when it is let out into the wild.
Yes, when a prerelease device shows up on eBay, you want to know where it came from.
Is there a Easter Egg hidden inside the firmware?
Mine has the left and up direction key and trigger key not working and they will NOT fix it under warranty because it came form Amazon! It has a year left on the warranty. Bought in Aug 2021....not good! Will have to file a small claims suit.
You said your unit is pre-production. Probably very few people if ANY have that version. How about actually "fixing" something like the left and up direction keys and trigger keys not working on my NEW (only out of the box twice since bought in Aug 2021) Siglent SDG810! Now THAT would be helpful. Your unit should be able to update firmware through the USB. using that on-motherboard SD card is arcane.
Hello i have SDG 805 and have kernel starting problem Please help me.
Yolo
can you upload the file into the description?
Format tool problem. I asked my magic ball and the answer was "run it as administrator" :)
I did, didn't work.
Looks like my magic ball needs recalibration :) I don't know what's the problem with sigilent tool - i have written similiar tool years ago and "run it as administrator" helped in 90% cases
Run it as a previous windows version
that HP format software is old, and it's not needed. what that software is used for is to make some older SD cards and other flash media that aren't bootable, be able to be booted. I have no idea how the software works.
Dave joins Team Twiizers for an episode. He'l be hacking the Switch before we know it...... for homebrew only of course.
i need this boot image . everyone know to get web-site please help.
interesting they recommend everyone be on 23R8 but it's not available on their site only 23R7 is??? :O
They should address the startup timer reset issue. It is actually a valid way of altering the value of a second hand unit. It's like changing the mileage on a car.
More worrying is the regular rewriting of the flash memory with the value, which means a page erase each time and a reprogram of the page on each power cycle. Probably not using any wear levelling on that filesystem either, so the instrument life is limited to the write lifetime of that single block of flash memory, as it probably also has a part of the boot firmware on that page as well, or at least some other volatile data.
Probably best to leave it powered on all the time, though that also has issues of reducing the display lifetime amongst others.
Electricity must be pretty cheap in other countries... I pay almost 30 EUR ct per KW/h...
I believe the regular firmware upgrade procedure does not reset startup counter. Because the unit was dead, Dave did a factory initialization procedure. That's why serial number was also lost.
SeanBZA if you're smart you don't do a page erase until you've filled a page. you hold # of times the page has been erased at the page start then program a sequential page word on each restart with a known constant until you hit page end. then erase and start again with an incremented erase counter.
Andy, even better, you clear one bit of the page on each start.
Nothing like spinning your wheels in the mud only to find out you were just running the wrong BIOS or firmware version
WinXP format menu? What systems are they running on.
from the serial it just looked like an embedded linux, but maybe their UI is just made to look like that
i thought that would be the fix!
I don't buy the Pre-Release excuse.
Just use the USB. Why are you fiddling with the boot sequence by soldering pads? It probably is set to boot from USB! I updated the firmware in my SDG810 over the USB with no problem. Electronic equipment made these days should NEVER be unable to boot from a panel USB port. This isn't 1970!
Chinese software. Cuz you KNOW that's trustworthy.