FORD EXPLORER INSTRUMENT CLUSTER NOT WORKING
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- เผยแพร่เมื่อ 29 ส.ค. 2024
- So, I had a 2016 Ford Explorer brought into my shop. The vehicle came from a local car dealership that I do diagnostic and troubleshooting work for. They had recently replaced the a/c evaporator core. The job required the removal of the entire dashboard. After they reassembled the vehicle, they noticed that the vehicle would start, run and drive just fine. But the instrument panel would not illuminate. They also noticed that none of the steering wheel controls and buttons worked. Anyways, after a brief struggle, they sent the vehicle to me to have it troubleshooted. In this video I share with you how I found the simple solution to the problem. I hope this video helps anyone that may be dealing with the same problem.
Thank you for watching!
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From a Ford dealership technician, GOOD CATCH.👍 This is the kind of thing that can easily happen to the best of us. A very similar situation to this that I can recall, is another tech in my shop had replaced the HCU on an Escape Hybrid many years ago. Well, after replacement and numerous attempts to bleed the system (there is a special procedure for Hybrids), he was getting no brake pedal and hard faults that wouldn't clear. After being stuck in his bay for about three weeks and numerous back and forth interactions with Ford Technical Assistance Hotline later, Ford finally sent over an area rep to assist. Long story short, it was discovered that there were two HCU lines installed in incorrect locations. Upon reinstall, the system was finally bled successfully and fault codes cleared. Fast forward to a few years later, another Escape Hybrid came in on the hook and into my bay after an outside shop had replaced the master cylinder and HCU and then ran into the same issue as described above. Any guesses as to what the outside shop did wrong? Yup the very same two lines got misrouted.
That’s crazy!
I've seen this before where connectors were switched. Actually made this mistake myself once. Thanks for sharing! 👍
Yeah, normally Ford connectors that look the same have a notch that doesn’t allow you to plug it into the wrong spot. Thanks for watching!
Shame on Ford. Make the connectors different or label them clearly. At least a different color. Thanks for pointing this out. You just saved somebody a lot of time/money.
Good video! I would have made the same mistake based on the cable lengths. The lesson I take away is don't take anything for granted! Good thing you decided to try to swap those cables just in case, otherwise the vehicle could have been in your shop a lot longer & you could have gained a few more grey hairs!
I’m sure I gained a few grey hairs over this one. Thanks for watching!
If I was doing that job I would have labeled those wires somehow I would have put a piece of tape on each one of them and then put a number on them so then there'd be no way that they can be mixed up but anyways that's a great video thank you you brought something to my attention I never thought about
You are a good guy.You will definitely go to heaven when you pass.Keep it up.
Oh no! They were switched? Hah! Wow! What a find! I like how honest you are.... took you a day & a half to find this. 😉😉
Sometimes the simplest things can throw you for a loop. Thank you for watching! 🙂
You are AWESOME!! THANKYOU taking the time to Share this!
Only sloppy engineering will have two adjacent connectors that can be installed with wires swapped. I guess with robots putting cars together now, those kind of human errors never happen during assembly..
I agree
Hi, I have a problem with my ford ranger 2018 , the panel sometimes work, Suddenly he dies and there is only one light in the form of a padlock on, suddenly he turns the board back on and works normally, this happens with the truck on and off, do you have any suggestions?
Who disliked this??? What a shame! Thank you so much man! Mistake I also did it once!
Rip the dislike button
thank you Eric your a good and honest mechanic, i like the way you diagnose and approach the vehicle symptoms.
Using two different connector configurations would have solved that problem.
Great Job!
Good for you , hope other mechanics think to use TH-cam for figuring out issues 👍🏼
Thanks for the fid. I finally found where this sccm is and its connector
I have an SCCM disconnect problem and I will prob try to clean the connector with a contact cleaner
Makes sense for the longer wire on the steering column due to the range of positions you can have it in.
Thank you Eric. Good job. Have a blessed and safe week.
Same here. Thank you for watching!
I have a 2013 Ford Explorer Police Utility. How can I turn the digital speedometer ON in the center of the instrument cluster?
The screen right
Ive got a 13 explorer at the shop now, Instrument panel works but has no speedometer, and will not come out of 1st gear, customer thought the VSS was bad which is internal to the transmission so they put a new reman trans in it, same issue, still no speedo, no codes whatsoever, all fuses and relays check out fine. All connections are good on computer and transmission and Instrument panel, not really sure where to start on this damn thing! Wondering if the computer itself is bad and not getting vss signal, whats your opinion??
Hello, excellent video, very good explanation of the disassembly of the cluster, but I would like to know if you could place or tell me where to get the connected or power diagram to be able to turn it on in the test bench. since I have tried to turn it on outside the car and I have not been able to. thank you
What a great problem solved
Awesome report!
Get a few different colors of paint markers and put dot codes on both sides of the connectors when you take them apart.
Because Ford. Nice heads up sir. Thank you
Thanks for watching!
great catch
Thanks for sharing your information.
Mine I tried to go to the store and I don't have lights to the whole cluster or my radio I still have the seat belt guy on the dash but still can't figure out what is wrong I came across this video and it's super close to my problem
Having the very same problem, definitely will ask the technician who worked on it, see if he is honest with me..
Nissan has a similar situation with the with engine sensor connectors that are possible to swap...If in doubt, confirm thru wiring diagram and their wire colors. Seen it once on a Nssan to my amazement....
On my 2013 Edge, the left side of the instrument cluster went out. Only it did. Any thoughts? Because I can’t see how much gas I have lol
Sir mine is 2016 also and at 110 000 miles dashboard lights just went off and I can't see speed limits but everything else is lighted up. What can I do?
Thank you I am starting to work on the older ones.
Hi, good job... I have similar trouble, my car starts up well but when I'm driving the entire panel shutting down, sometimes starts up with the panel off, and later when I'm driving suddenly the panel pass to on.... any idea?
Did you just swap out the cords? Like he did or what?
Have u fixed it. I have the same problem.
hi. the instrument cluster on my 2013 Ford Explorer suddenly died while driving. the car still runs. but the instrument cluster doesn't turn on, wipers and indicator lights are ok and the radio doesn't stay on (thinks that the car is switched off). how do I test if the problem is with the instrument cluster or the steering module?
Hi
Hi, I have the same problem with my ranger 2018, did you find the solution?
Thanks for the info.
Nice job thanks
Thank you!
@@ADVANCEDLEVELAUTO nice job
I’m try this see cause my cluster doesn’t get dim it’s so bright when o turn the headlights off only go some limit not much unless it’s normal cause I’m use to a cop cars which goes all the way down and off
I have the same problem the van was running the customer told me that the cluster was going on an off at times an it just turned off totally but the van was still running the next day the van died on him any other tips were I shod look at
ford does use aa lot of the same connectors good fine
On a 2006 ford explorer would the dash controller cause the engine not to start.
I have a 2013 explorer that is giving me a problem with the turn signal. When I turn on left, right or hazard, the lights outside work fine. But the dash display and click sound work when it wants to, and does not flash in unison with the outside lights.
I have a one day old 2020 explorer. The instrument cluster is scrolling warning messages as seen on this video to the left. Any clues??
Hey I got a 2003 Ford Explorer and the gauges on keep going up and down while it sits still and running what causes that
Hi I am really hoping you might be able to help me. I feel like I am getting a complete run around from my dealer. I just bought a 2020 Ford Fusion with only about 35,000 miles on it. I took it back in after only driving it about 3. They have had my car for about a month now with no answers.
Just to give you a little information, the cars instrument panel keeps glitching through all sorts of notifications like engine on, door open, service needed, break on etc. The problem is that this is only happing when the car gets hot or when it is hot outside. Through out the night it is sitting and when it is turned on in the morning everything is back to normal but in the afternoon about lunch time when the car is sitting in the parking lot in the heat it happens again. I know that you will probably have to see the car to diagnose it but I am just hoping you might have seen something like this in your line of work and might be able to help.
Thank u for the video
I have a 16 Explorer sport, lots of electronics. I noticed the odometer in KM’s, where is your shop located?
Maybe you can help me figure out mine
I got a 97 Ford Explorer and we had the steering column down to fix the shifter that came apart because the bolts fell out
back together now
But the instrument cluster does not work lights up but the gauges do not work
I have to replace the left screen in my 2013 explorer which means I have to remove the instrument cluster. Am I going to have to remove the entire dash or can the cluster be removed by just removing the panel on top of the steering wheel? I'm having trouble find anything on this.
It happened to me doing a cylinder head job on a PT cruiser.
Let me guess, cam and coil?
I took all my bulbs out not thinking can you show me where the all go back to on a 98 ford explorer sport
Thank you!
when u did power grounds is that how you found it color codes on wiring didn't match ?
Thanks 👍
checking powers and grounds you didn't notice pin location was different
That’s where I slipped up. Looking at the diagram and only paying attention to the wire color. Powers and grounds were the same color for both connectors. Granted, I didn’t think that connectors could have been swapped. Then again, I didn’t take it apart or put it back together. And I’ve never known Ford to use the same connectors. Normally they will have a notch that will not allow you to mix them up.
the buttons on the right side of the steering are not working can this be the cause of it? plz help
What if the instrument light is not working (just the mph gage) My wifes jus stop working 2017 limited
Nice thxs
does anyone have any videos or instructions on the disassembly process to get to the cluster? greatly appreciated if you do
What part of texas are you located?
Mine radio control side on streering wheel not working was and one day i was driving amd it was working when i was driving half way thou my trip they just stop working would it be these connetors too?
I have this same problem to!! The side on the right i have the red background but nothing else and the right side directional buttons don't work either
I have a 17 fusion
@@paulaandrasco8004 did you ever figure out what the problem was?
Somehow i dont like digitalized controls
Men I need your help really bad I have a 2015 Ford Explorer the ac works fine and everything but the defrost is not working is like stuck it only blows to your face please help :(
Maybe the actuator for the vent door not working.
Nice video,very poor design by Ford.
Yeah, normally Ford connectors that look the same have a notch that doesn’t allow you to plug it into the wrong spot. Thanks for watching!
Instructions on how to remove the cluster?
Player fuck up too .day day
😅
How do you check power in ground on the instrument cluster? It works sometimes but sometimes it don’t.