"Front Desk First Impressions" Front Desk unprofessional segment

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  • เผยแพร่เมื่อ 6 ม.ค. 2025

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  • @hesse341
    @hesse341 4 ปีที่แล้ว +73

    School wanted me to watch this

  • @silversurfer5475
    @silversurfer5475 2 ปีที่แล้ว +13

    I am a front desk agent and I'm pretty good, but thanks for pointing out all of the things I could get wrong. I already knew all of this, but it's great to get a refresher so that I stay on my game. "We appreciate your loyalty. Please enjoy your stay and let me know if there's anything I can do for you. My name is David (smile)."

  • @nicoleore5281
    @nicoleore5281 5 ปีที่แล้ว +25

    1. Parks in guest or visitor space.
    2. Sloppy appearance.
    3. Improper uniform maintenance and transport.
    4. Wears Ipod to work
    5. Doesnt use employee entrance.
    6. Ignores guest ( Who he could face later)
    7. Late for work .... Again.
    8. Doesnt apologize .
    9. Unwashed uniform.
    10. No name tag.
    11. Doesnt dispose of waste property.
    12. Poor Hygiene
    13. Bad posture
    14. Not enoguh sleep the night before work.
    15. Personal talk with co-worker at front desk.
    16. Ignores approaching guest.
    17. No eye contact with guest cheking in
    18. Fails to turn off cell phone
    19. Taking personal call on hotel phone
    20. Announcing a room number out loud, violating security procedures.
    21. Giving out key without asking for ID
    22. Not recognizing crime or calling police.
    23. Being an idiot

  • @darrylwoodbury
    @darrylwoodbury ปีที่แล้ว +3

    This makes me laugh because a front desk clerk who used to work at the hotel I work at was exactly this way. A guest warned me about her not washing her hands and told me not to shake her hand.
    She ended up quitting after having a massive freakout and arguing with another coworker at the front desk in front of guests because a wedding party came in and she couldn't handle checking in so many people at once.

  • @michaelreilly6874
    @michaelreilly6874 2 ปีที่แล้ว +5

    I'm surprised they didn't count his hitting/damaging the sign as an unprofessional action.

  • @michaelreilly6874
    @michaelreilly6874 4 ปีที่แล้ว +4

    I remember watching this at TAFE as part of a customer service unit.

  • @MrEggcake
    @MrEggcake 10 ปีที่แล้ว +63

    Yes, always ignore HR, good tip.

    • @abdulwasay8411
      @abdulwasay8411 7 ปีที่แล้ว

      MrEggcake lolllzzz i do the same

    • @arnishkas.miller608
      @arnishkas.miller608 4 ปีที่แล้ว

      😄Y'all two are mischievious.

    • @MaxinTV
      @MaxinTV 4 ปีที่แล้ว

      😂

    • @MrEggcake
      @MrEggcake 4 ปีที่แล้ว

      @DisneyWigglesFan#100 Henry Richardson

  • @felipem3108
    @felipem3108 10 ปีที่แล้ว +18

    there is no a second opportunity for a first impression.

  • @JessicaAhibo
    @JessicaAhibo 11 ปีที่แล้ว +5

    You are suppose to say your room number is on your key packet. you will take a left and the elevator is midway down the hall.

  • @LexFelron
    @LexFelron 2 ปีที่แล้ว +6

    Wow, the keys out with no matching ID to the room is something I drill into my trainees to never do.

  • @cableconnection6
    @cableconnection6 11 ปีที่แล้ว +6

    All of these types of errors actually do happen in hotels on a daily basis.

  • @rezaorkan1577
    @rezaorkan1577 4 ปีที่แล้ว +2

    This amazing video teaching to br professional front office in hotel because you are working will be ontime for ur job

  • @MondoBeno
    @MondoBeno 9 ปีที่แล้ว +9

    In construction, if you're late, they'll say "that's okay, you can go home."

    • @MondoBeno
      @MondoBeno 4 ปีที่แล้ว +1

      @DisneyWigglesFan#100 In these chain/franchise hotels, you can get away with unprofessional behavior. Same thing in Starbucks, McDonald's, and all the other large operations. In construction, it's all independent, so they can fire you at will, especially if it's not unionized.

  • @bluerobin7051
    @bluerobin7051 7 หลายเดือนก่อน

    This guy is awesome. I want a sitcom about him.

  • @jacobbarton1042
    @jacobbarton1042 2 ปีที่แล้ว

    4:01 What was that Guy Walking out With?

  • @NadineLynch10
    @NadineLynch10 6 ปีที่แล้ว +5

    I found this very entertaining and I could immediately the mistakes that were shown on this clip. I think its absolutely brilliant. must do more like this

  • @rolandhotelier3945
    @rolandhotelier3945 11 ปีที่แล้ว +6

    Working in the hospitality industry is not a job it's a lifestyle; passion and genuine interest are vital components for success.
    - Roland Т.

  • @johndoe9903
    @johndoe9903 5 ปีที่แล้ว +19

    People do stuff like this all the time but yet they still have there jobs and the people who can do the job properly wont get hired for no reason

  • @kubotaman85
    @kubotaman85 7 ปีที่แล้ว +2

    You forgot about him hitting the sign that says guest or visitor parking only

  • @EducationalInstitute
    @EducationalInstitute  11 ปีที่แล้ว +6

    How many #unprofessional #FrontDesk behaviors can YOU catch that are made by this #hotel associate? Let us know in the comments! #hospitality #AHLEI
    Be sure to visit our TH-cam channel for more #educational #training videos like this one!

  • @aimonadam7148
    @aimonadam7148 7 ปีที่แล้ว +10

    This will be me on my first day job as a front desk receptionist 😂

  • @Learningplanetvideo
    @Learningplanetvideo 7 ปีที่แล้ว +8

    Good ways to show what shouldn't be done - nicely done... Would also be good to show the right way to do things to help learners visualize the correct behaviors.

  • @nuclearswan
    @nuclearswan 9 ปีที่แล้ว +69

    I wanna start a hotel called Cruelty Inn, where all the staff go out of their way to make th guests miserable. It would be a great business venture'

    • @nuclearswan
      @nuclearswan 9 ปีที่แล้ว +6

      lol to the people watching this that don't work in the hotel industry, I promise there's far more good than bad emoloyees! I work front desk at s hotel and love the people and do the best work I possibly can!

    • @jonathandpg6115
      @jonathandpg6115 7 ปีที่แล้ว +1

      honestly could be a fun idea....look at the restaurant that insults you. its possible its jusylt got to be done well. would be a novel idea

    • @taxitaxi922
      @taxitaxi922 6 ปีที่แล้ว

      Yesss, it would be and I beg you to do so! In fact, I will spare you $1 million to dare you to do so, Garbages!

    • @jrcmes
      @jrcmes 5 ปีที่แล้ว +1

      Jonathan DPG -
      StOOpid.

    • @midwayinn1043
      @midwayinn1043 4 ปีที่แล้ว

      I d like to apply I currently have a month experience...I might be over qualified though now that I think about.

  • @JessicaAhibo
    @JessicaAhibo 11 ปีที่แล้ว +4

    I work at a hotel and my coworkers do one of these errors at least once a day. They will say you are in room 123 so damn loud.

    • @emanuelmartinez2597
      @emanuelmartinez2597 7 ปีที่แล้ว +2

      Jessica Ahibo I tell them either they are on the first or second floor and either take a right/left and the room will be on the left/right.

    • @jonathandpg6115
      @jonathandpg6115 7 ปีที่แล้ว

      Emanuel Martinez yup. its what you need to do. its also good to let the person know the number indirectly. such as showing it written down on the packet

    • @emanuelmartinez2597
      @emanuelmartinez2597 7 ปีที่แล้ว

      Gabzo Avro Oh of course of course! I've been working at a Days Inn & Suites since Dec 16 and it has its ups and downs but I always do my best

    • @Sakshi-dn3xc
      @Sakshi-dn3xc 6 ปีที่แล้ว

      Jessica Letsu Do you really enjoy working in hotel?

  • @musemohamed2749
    @musemohamed2749 ปีที่แล้ว

    I'm Experiancing same College at work place Specially Front Office it really horibble when some body don't know even how deal whit the Guests

  • @edrodriguez4822
    @edrodriguez4822 4 ปีที่แล้ว +5

    damn my first job infront of customers was at a hotel. I was basically a zombie the whole shift.

  • @ДанилаЗолотарев-й8е
    @ДанилаЗолотарев-й8е 8 ปีที่แล้ว +7

    mistake №26 is the most important among all

  • @Ajcube_gro-morong
    @Ajcube_gro-morong 5 ปีที่แล้ว +3

    I have to deal with a lot of older guest so I kinda get asked to be louder when saying where there room is.
    Is this a good reason or does anyone have a tip cause my main stayers are hard at hearing?

    • @saraodorisio2143
      @saraodorisio2143 4 ปีที่แล้ว +2

      You shouldn't be saying room numbers out loud to protect guest's privacy, and it's not secure in case someone else is listening. The room number can be shown from the key wallet, or you could escort the guests to their room if you can :)

    • @Ajcube_gro-morong
      @Ajcube_gro-morong 4 ปีที่แล้ว +1

      @@saraodorisio2143 1. It's not like I yell I say it at a normal tone.
      2. The guests I speak of need auditory instructions to get them their.
      3. Leaving the counter when I am the only hired front desk worker on the shift is bad and showing them to their room seems worse since.
      You are literally showing the exact room they enter.
      (Not being uptight with the bulletins just made it easier to read my problem)

  • @MerisGod
    @MerisGod 6 ปีที่แล้ว +1

    What about "trash on the floor" and being back turned to the FRONT Desk.

  • @cosmicwarriorz
    @cosmicwarriorz 11 ปีที่แล้ว +1

    Dude, that party was like totally awesome man.

  • @junbatallones6962
    @junbatallones6962 4 ปีที่แล้ว +15

    Sino nandito kase may kelangan sagutin sa Canvas?

  • @princesyed2497
    @princesyed2497 10 ปีที่แล้ว +11

    good video for training in hotel front desk

    • @EducationalInstitute
      @EducationalInstitute  10 ปีที่แล้ว +1

      Thank you Syed Hakkim! We're glad you enjoyed this video.

    • @iuliaconstantin9354
      @iuliaconstantin9354 7 ปีที่แล้ว

      Educational Institute how i can download this video

  • @incawill
    @incawill 9 ปีที่แล้ว +3

    Do you have any more vids or material to do with hotel and tourism, complaints, training etc?

    • @natinatia5705
      @natinatia5705 5 ปีที่แล้ว +1

      Will Handley Do you know any more videos like this? or about tourism?

  • @danielhayes5446
    @danielhayes5446 11 ปีที่แล้ว +6

    Yes, you don't want a potential creep to overhear what room they're in.

  • @mrjuneja5320
    @mrjuneja5320 9 ปีที่แล้ว +4

    Very good teaching skills

  • @TheActionGuy1
    @TheActionGuy1 11 ปีที่แล้ว +4

    I thought that was Dane Cook @ 6:21

  • @iuliaconstantin9354
    @iuliaconstantin9354 7 ปีที่แล้ว +1

    how can i download this video? pls

  • @LexFelron
    @LexFelron 2 ปีที่แล้ว

    Ohhhh! The gum on the locker is a great idea!

  • @LexFelron
    @LexFelron 2 ปีที่แล้ว +1

    Would I be an jerk if I just sorta dropped this link in our FD email box? 😇 (Absolutely loved it!)

  • @JeanBaptisteEmanuelZorg
    @JeanBaptisteEmanuelZorg 10 ปีที่แล้ว +7

    Sadly, in the real world you would get fired for far far less than what was presented here...

    • @eddiez002
      @eddiez002 10 ปีที่แล้ว

      that a poaaible chance unless that hotel really need him and give him a pdp crap thingy

    • @peptobismolz
      @peptobismolz 10 ปีที่แล้ว

      Unless your property is a union property in the states..

  • @BenLogterman
    @BenLogterman 3 ปีที่แล้ว +1

    2:42 If this were released in the 90's I think he would tell her to "talk to the hand".

  • @dwelliver
    @dwelliver 8 ปีที่แล้ว +4

    Must be the owner's kid to have gotten hired in the first place.

  • @ActOfTodd
    @ActOfTodd 7 ปีที่แล้ว +1

    3:29 Dane Cook getting service from Magnus Carlsen's little brother?

  • @achieverdude3297
    @achieverdude3297 2 ปีที่แล้ว +1

    some of this is exagerated. His uniform was not dirty. They say his uniform was not properly tranported or maintained? Um how the hell is he supposed to bring it to work? He didn't wash his hands before work (he shouldn't have to unless he is a food prep or his hands were muddy). He didn't wash them after using the bathroom (says who? And lots of people don't). He went through the guest entrance (shouldn't matter, especially if he is running late). He had his headphones in (he was off duty). He ignored the customer (he didn't see her. if he did, he wouldn't have ignored her). Sloppy appearance? That's a little confusing. Bad posture? he was leaning back in a chair. That's ridiculous. Plus he was bored. Lol. Guest parking? Well that's true, but maybe he couldn't find a employee parking space. Guy committed a crime? What crime?

  • @ishmaeladdy111
    @ishmaeladdy111 5 ปีที่แล้ว +1

    i can download

  • @hrpolys
    @hrpolys 11 ปีที่แล้ว +1

    How can I download it?

  • @SandraFowler
    @SandraFowler 13 ปีที่แล้ว +1

    I'm guessing that changing into his work clothes once he gets there is supposed to be one of the "sins" but I don't see a problem with that at all...

    • @jonathandpg6115
      @jonathandpg6115 7 ปีที่แล้ว +1

      Sandra Fowler its not. although the ipod sin i dont get. if he went through the employee entrance then itd be fine imo

  • @phamduchieunhan8465
    @phamduchieunhan8465 ปีที่แล้ว

    My English teacher actually show me this and it's literally funny. But I guess this mean a thing: Professionalism is important in anything, especially if you're working in the Tourism and Hospitality field .

  • @shibalik13
    @shibalik13 12 ปีที่แล้ว +3

    Thank u very much appreciated the video and also can't stop laughing after watching this video.
    Thank You
    Shibalik C
    (India)

  • @Buggaton
    @Buggaton 12 ปีที่แล้ว +1

    What's wrong with wearing an iPod to work o.O

  • @pangtyrande24
    @pangtyrande24 6 ปีที่แล้ว +6

    If I were his boss, I would fire him!!! 😡😡

  • @shurka26
    @shurka26 7 ปีที่แล้ว +1

    I want to work in this hotel!!!

  • @NeemuitdieVerlede
    @NeemuitdieVerlede 7 ปีที่แล้ว +1

    Lex luther @1:43

  • @MelanieAmen
    @MelanieAmen 12 ปีที่แล้ว +2

    just for a sec i thought 3:33 was dane cook

  • @Rayye7
    @Rayye7 ปีที่แล้ว

    Job centre workers are talking while I wait.

  • @elvisjoseph7702
    @elvisjoseph7702 11 ปีที่แล้ว +1

    this is a good clip for trainees

  • @sampol21
    @sampol21 12 ปีที่แล้ว +1

    id this really a training vid

  • @uliseslira577
    @uliseslira577 12 ปีที่แล้ว +1

    Its very Funny. its a terrific video.

  • @RAJENDRAPRASAD-hy5iu
    @RAJENDRAPRASAD-hy5iu 3 ปีที่แล้ว +1

    NICE VIDEO

  • @roostero
    @roostero 6 ปีที่แล้ว +1

    I thought he did his job very well.

  • @Mr_George_M
    @Mr_George_M 3 ปีที่แล้ว +1

    Why is he dressed a little like Dwight Schrute

  • @danieldoo1821
    @danieldoo1821 6 ปีที่แล้ว +1

    this is painful to watch.
    hated the bit where the guy attempts to stick the chewing gum to the lockers.

  • @Robbi496
    @Robbi496 9 ปีที่แล้ว +3

    this IS funny, but it is also very tragic, because people like this really ARE in our business???

  • @SoloSailorDave
    @SoloSailorDave 6 ปีที่แล้ว +1

    I couldn't spot any problems.... oh yeah.... the guy who robbed the rooms forgot to turn his key cards back in...

  • @juel872
    @juel872 5 ปีที่แล้ว +1

    never met like that Employee in My Country.
    It,s all about the Culture Society.

  • @luciemarieswanepoel1485
    @luciemarieswanepoel1485 11 ปีที่แล้ว +2

    He would have been SO fired if it was my hotel.... oh my gosh!!!

    • @AyushSharma-ey8fj
      @AyushSharma-ey8fj 4 ปีที่แล้ว

      He would've been fired in any hotel 😂

  • @RAJENDRAPRASAD-hy5iu
    @RAJENDRAPRASAD-hy5iu 3 ปีที่แล้ว +1

    HI

  • @murphmurph2124
    @murphmurph2124 7 ปีที่แล้ว +1

    He didn't spit, fart, or use country kleenex

  • @wolf-marks9353
    @wolf-marks9353 3 ปีที่แล้ว +1

    Wow this kind of job wouldn't be good for me since I can't tolerate people or care much about anything or anyone

  • @tacobell6826
    @tacobell6826 8 ปีที่แล้ว +2

    If you're going to make these things, try and make them so a 7 year old won't be offended.

  • @ImranAnsari-se1hz
    @ImranAnsari-se1hz 10 ปีที่แล้ว +2

    i think he is not serious to work

  • @박민근-b5w
    @박민근-b5w 3 ปีที่แล้ว +1

    문제점이 무엇인가요?

  • @MisaKeiJune
    @MisaKeiJune 7 ปีที่แล้ว +2

    Never say room numbers out loud!!!

  • @33bigmoney
    @33bigmoney 13 ปีที่แล้ว +1

    i hate the employee entrance!!

  • @SarisaT
    @SarisaT 10 ปีที่แล้ว +36

    I don't think anyone will be like in this video in real life lol

    • @jjcooks7401
      @jjcooks7401 9 ปีที่แล้ว

      The wrinkled clothes happens. I personally think it's unprofessional to show up to work out of uniform.

    • @mirkoapaza703
      @mirkoapaza703 8 ปีที่แล้ว +2

      Sarisa T. you believe it or not. that sometimes happens in real life but the actions are more sophisticated!

    • @shaldana
      @shaldana 7 ปีที่แล้ว

      You'd like to think so, but I fired someone like this.

    • @hannahhengler.2585
      @hannahhengler.2585 7 ปีที่แล้ว

      I have a coworker who acts like this where I work....And no one calls them out on it.

    • @yorhanimendoza9699
      @yorhanimendoza9699 6 ปีที่แล้ว

      Sarisa T. Hello!

  • @amansrivastav9037
    @amansrivastav9037 4 ปีที่แล้ว +1

    greatttttttttttttttttttt video. thumpsssssssssssssssssssssssss up.

  • @Robbi496
    @Robbi496 9 ปีที่แล้ว +2

    People who do not work in hotels watching this video need to see this as somewhat hyperbole, but at the same time, there really ARE people like this birdbrain??

    • @jonathandpg6115
      @jonathandpg6115 7 ปีที่แล้ว

      Robbi496 not to this level...but yes. room number is so important....so so important....most guests dont know but doesnt mean you should do it anyway. especially on radio...no names + number

  • @Br0wnsdawg17
    @Br0wnsdawg17 8 ปีที่แล้ว +4

    I can't believe I just wasted 6 minutes of my life watching this!

    • @CWSOF
      @CWSOF 8 ปีที่แล้ว +3

      +Rafael Lugo I wasted my life Blah blah blah.
      You be like ''ohh shit, I wasted 6minutes, so let's waste more seconds to comment I wasted 6 minutes and in the end, I'll waste more an more''

    • @Octavioflave
      @Octavioflave 8 ปีที่แล้ว +1

      Well I guess don't get a job that involves front desk because they'll make you watch it twice lol

  • @playboibunny441
    @playboibunny441 11 หลายเดือนก่อน

    my manager force me to watch it

  • @kloratis
    @kloratis 9 ปีที่แล้ว +2

    213!!!

  • @TheGreatMrMK
    @TheGreatMrMK 3 ปีที่แล้ว +1

    No offense but this agent should be fired. He did lots of things you definitely shouldn’t do. Definitely violated security protocols.

    • @mathews2774
      @mathews2774 3 ปีที่แล้ว +1

      thats... thats the point of the video...

  • @MrBasileus
    @MrBasileus 11 ปีที่แล้ว +1

    Thats totally me with lots of sweat added to it.. hahahha JK

  • @channelunderconstructionvc1517
    @channelunderconstructionvc1517 7 ปีที่แล้ว +1

    I scored 20%

  • @3333333921
    @3333333921 10 ปีที่แล้ว +7

    he is a hot messs. Lol

  • @fiahk.2562
    @fiahk.2562 7 ปีที่แล้ว +2

    This is hilarious!

  • @carlosenriquemejiagutierre6742
    @carlosenriquemejiagutierre6742 4 ปีที่แล้ว +2

    hospitalidad en la casa! jajaja :P

  • @alennooranad8067
    @alennooranad8067 4 ปีที่แล้ว +1

    SJHMCT le pillar hit like

  • @princesetne6330
    @princesetne6330 6 ปีที่แล้ว +1

    I kinda feel his attitude is super hotttt

  • @micaht52
    @micaht52 10 ปีที่แล้ว

    haha I work here its Loews vanderbilt nashville

  • @nikikhambe
    @nikikhambe 11 ปีที่แล้ว +8

    ha ha ha...i love this video.

    • @user-sp8eb6iz7f
      @user-sp8eb6iz7f 10 ปีที่แล้ว +1

      Oh Niki your so fine, your so fine it blows my mind, hey Niki....

    • @mohamad.a5989
      @mohamad.a5989 6 ปีที่แล้ว

      Tanks I love you too😁😁

  • @adeewalker7540
    @adeewalker7540 ปีที่แล้ว

    😂😂😂😂😂😂 i wonder if there are really such individuals in the tourism industry 😮😅😊

  • @MaxinTV
    @MaxinTV 4 ปีที่แล้ว +1

    This is great! Lol

  • @RubenWhitter
    @RubenWhitter 4 ปีที่แล้ว +1

    Wut

  • @peeleater
    @peeleater 7 ปีที่แล้ว +3

    "You wouldn't know them, theyre an indie band" So he's also a total hipster douche xD I hope he got a SAG card for this, he was hilarious.

  • @THERICKMATTHEWS
    @THERICKMATTHEWS 12 ปีที่แล้ว +2

    Like a boss... =))

  • @stephjones55
    @stephjones55 11 ปีที่แล้ว

    I've seen much worse in the hotels I frequent!

  • @WiKiDMANE
    @WiKiDMANE 6 ปีที่แล้ว +2

    He's either gotta have a night audit or addict background. Ha Ha.

  • @Ievgeniyalaz
    @Ievgeniyalaz 13 ปีที่แล้ว +2

    standing on the front desk backwards to the guest!
    making the guest wait without even proper apology!
    doesn't say the hotel name and his position when picking up the phone!
    doesn't offer help with the luggage
    saying "see ya" to the guest!!!!!
    terrible!!!!!!!

    • @jonathandpg6115
      @jonathandpg6115 7 ปีที่แล้ว +1

      Ievgeniyalaz i wouldnt apologize though. aplogies are worthless and thats from.someone who does it a lot if im working i cant. dont apologize you dont mean it. use more meaninful words

  • @beautyqueenlove123
    @beautyqueenlove123 3 ปีที่แล้ว +1

    Bad customer service

  • @BakerFarajat2
    @BakerFarajat2 11 ปีที่แล้ว

    LOL… hey what is up man hhhhh