@The Wolf of Justice and Truth The thing isn't all about pay it's about the environment you make. Hell I work for very little pay currently at a retail place doing back end stuff and merchandising, however with the climate of the people working there, it makes it so much better. People want to come in because everyone is nice and it's laid back.
i like this part " how may i direct your call " because some people refuse to hear word of " help you " and when they listen to this word they start conversation with receptionist in stressed way , Thanks for the another choice ^_^
It’s not always “how may i direct your call?”, especially if many people don’t immediately know who they need to speak with. You need more information to properly assist the caller. Be confident in asking to help, it’s ok. It’s also a low key way of screening calls.
This is awesome!!! So much helpful information for me to note. I have no experience in being a receptionist but I'm starting over in life and this video will help me get the position. I've done customer service for 5 years, so I know how to handle upset people. People are what I know best after 10 years in direct sales. Thank you for this detailed video. Your amazing!!!
@@thedarkside1985 I was burnt out so customer service and sales over the phone were something I stopped loving. I now make vegan cakes and cookies for customers. I found something I love to do and it never feels like work.
This helped me alot. I do security night shifts and I did overtime at a cruise ship site & they liked me & asked me to cover their receptionist for 2 weeks day shifts from tomorrow and ive been so nervous lol. Ive done nights for 11 years so not really use to dealing with humans lol Thank you so much. It is so true when you call you can really hear in the voice when people cant be bothered to deal with you
At my employment, permission is required to contact any member by their mobiles and 99% of the time, permission is not granted. Otherwise, email is adequate as their mobiles are set up to receive emails. This is a great video. Many thanks Jerry
this is a great video and it is very resourceful and helpful! i will be using all of these actions to better myself and future my career as an office administrator!
Aiman Malik would you like to tell me please that how much tasks done by as a receptionist?? and if you are working in a hotel that what is the responsibilities of receptionist??
Being operator it's a dead end job there's no room for growth I've been operator for 10 year for three different major hotel companies take my word for it.
Hi sir I'm working as a receptionist, but I frequently have this problem I really don't know how to fix this.. when customers call me and ask for someone, and when the person not in office or not in their place, I will usually take note their name, their company name and their phone number.. but when they mention their company name I having this problem I always end up listening it wrongly, when I said that I don't hear it clearly and I ask the customer to repeat their company name, they will angry,... Sometimes when I ask them to spell their company name also they spell it so fast and quickly cut off the line.. bcoz of this problem I can't give any information to the Co worker that the person have call her.. When there is walk in customer looking for something also.. I feel very hard to communicate with the customer.. When the customer tell their name and their company name.. I very hard to understand it quickly.. I have to ask the customer 3 times for me to understand.. sometimes I will ask the customer to write their company name and their name in a piece of paper.. I know it's not professional way.. but I have no other way since I can't understand easily Wat people telling me ... Normally I will be struggling a lot when customer walk in and ask me for something.. I don't have listening skills
Walk ins's - ask them for their business card , if they don't have one, ask THEM to please write it down (make sure you can read it). . Act like this is normal, it's your offices new normal. It's more efficient, less chance of errors and less frustration for everyone.
Jasinta Selvi - another idea for walk in's- Visitor's Journal- Ask company if they could start using one or for a low tech option, just use a notebook and ask visitors to please sign in & put in their contact info.in. Goggle " Visitor's Log" to learn more. About understanding accents; The more you listen to accents you find difficult and unfamiliar the more you'll get used to them. Then you'll be less stressed and able to focus, (ask speaker to please slow down & repeat it back -go slow) and with practice it will get easier. Watch & Listen to Radio, tv, DVD's, iTunes, TH-cam shows with accents you have a hard time hearing. You are not alone, common problem, Read this article eurolinguiste.com/accent/
I have to do a receptionist position at my tattoo parlour until I start tattooing, I have to talk on the phone to customers and I have extreme anxiety and can never talk on the phone, I get extremely nervous and stutter a lot, I feel like when I try to do a phone voice I sound extremely fake and it just doesn’t sound natural at all 😩
There are plenty of receptionist jobs that dont require a computer. Also, if you're on YT, you're on a computer. There are plenty of videos on YT that will teach you how to use a computer. Self education is essential to ones self improvement. Good luck!
Nice smile politics. and the way of thinking to please the customer. One of the things that I like in American companies. But if we speak of social rights, than I say I'm much better in Europe.
Hi Jerry Thibeau. I'm 44 years old and I'd like to become a Hotel receptionist. Be straight with me, what's my chances to get a job in a Hotel at my age if I finish a course as a qualified Hotel receptionist?
Hi I have not worked as a receptionist for 20 been a stay at home mom! Need to get back into the work force what do I have to do? Learn? I once answered for 3 companies in one! But 20 years is a long time ! Can you help me? By the way does AGE MATTER? I'M 50 YEARS YOUNG!
thanks this video very useful but please tell me if u know about that UAE if anyone working in uae hotel ?? how much leave in a week if you are working in uae hotel ??? can anyone tell me the uae hotel rules regarding leaves and accommodation as well?? and last dresscode of receptionist
I would add: If you are giving information that is to be written down, talk slowly and clearly! Especially phone #'s you might know that phone # like your own name, BUT IT IS NEW TO ME Don't blurt it out as fast as you can, a wrong phone # is useless!
Want a good receptionist? Treat them well, pay them good, and see the difference.
Exactly.
UwU what about Pam...
The Wolf of Justice and Truth UwU it’s not fair to assume that all receptionists, including young women, are scum.
@The Wolf of Justice and Truth The thing isn't all about pay it's about the environment you make. Hell I work for very little pay currently at a retail place doing back end stuff and merchandising, however with the climate of the people working there, it makes it so much better. People want to come in because everyone is nice and it's laid back.
👍😊👌
I am preparing for a job interview and this video is so helpful.
Absolutely true!i just got a job as a receptionist w not experience at all this video was very helpful thanks u ones again!
@@belkismendez6703 yayy.. how is it going?
Same here
I just graduated from college and Im gonna start a job as a receptionist next week. Your video helps me so much, thank you!!!
oh, and I've already liked and subscribed! 😊
@@anasahistifarin5047 wow Thad s good
I was just about to learn it this semester 3
UwU ur gonna do Pam proud!
Online or offline
Thank u sir, for ur video at the age of 43 i got the job as receptionist. This video has help me to overcome my fear.Thanks........
sangeeta wasan So happy for you! Rock On!
sangeeta wasan
Receptionist job is tough. These steps by you can make receptionist work in an easy manner and customers happy. Nice video
Thanks Chars!
Is it how may I help you ? Is that wrong if a patient call to book appointment ?
Nah you wanna say
“(Insert name of business) this is (insert name)”
I'm a new receptionist at a busy medical clinic and these tips are actually pretty good, thanks!
Thank you! Be the best you can be! Shazzam!
Phone Ninjas"Shazzam!" Tyrone Biggins?
How did it go?
i like this part " how may i direct your call " because some people refuse to hear word of " help you " and when they listen to this word they start conversation with receptionist in stressed way , Thanks for the another choice ^_^
This is a good video. I'm going from a school bus driver to a receptionist at an eye doctor's office. It's a big change. I start Monday.
With a great attitude anything is possible!
It’s not always “how may i direct your call?”, especially if many people don’t immediately know who they need to speak with. You need more information to properly assist the caller. Be confident in asking to help, it’s ok. It’s also a low key way of screening calls.
This is awesome!!! So much helpful information for me to note. I have no experience in being a receptionist but I'm starting over in life and this video will help me get the position. I've done customer service for 5 years, so I know how to handle upset people. People are what I know best after 10 years in direct sales. Thank you for this detailed video. Your amazing!!!
its realy good help for us
8 years later, tell me about your career please🖤
@@thedarkside1985 I was burnt out so customer service and sales over the phone were something I stopped loving. I now make vegan cakes and cookies for customers. I found something I love to do and it never feels like work.
@@LayeredVegan great man, I wish you good luck🖤
@@thedarkside1985 thank you
Nice and best I have heard this morning ...SHAZZAM!!!
This helped me alot. I do security night shifts and I did overtime at a cruise ship site & they liked me & asked me to cover their receptionist for 2 weeks day shifts from tomorrow and ive been so nervous lol. Ive done nights for 11 years so not really use to dealing with humans lol Thank you so much. It is so true when you call you can really hear in the voice when people cant be bothered to deal with you
I would like to work in a cruise ship
At my employment, permission is required to contact any member by their mobiles and 99% of the time, permission is not granted. Otherwise, email is adequate as their mobiles are set up to receive emails. This is a great video. Many thanks Jerry
Thank u sir, for ur video got the job as.i am working in front office This video has help me to overcome my fear.Thank u very much sir
this is a great video and it is very resourceful and helpful! i will be using all of these actions to better myself and future my career as an office administrator!
Lavonne Jordan That's the spirit! Good luck to you!
im also working as a,receptionist and I enjoyed this video as its very helpful its increases more knowledge regarding my field thnks,:) God bless
Aiman Malik
would you like to tell me please
that how much tasks done by as a receptionist??
and if you are working in a hotel that what is the responsibilities of receptionist??
Thank you so much! Your videos were a great help preparing me for my interview, and I got hired!
Being operator it's a dead end job there's no room for growth I've been operator for 10 year for three different major hotel companies take my word for it.
_Better call Saul!_
agun17 😂😂😂
lmaooooo
Thank you sir.. I just worked as receiptionist for 1 week and your tips was really helpful..
Hii Tze Siang, awesome!
Awesome training!! Please feel free to post more awesome videos again.☺
This video is awesome I’m currently trying to move from company to another and I think I’ll ace my interview now
Jerry’s a beast. I can imagine him on the phone. Great much needed video.... SHAZZAM!
Hi sir I'm working as a receptionist, but I frequently have this problem I really don't know how to fix this..
when customers call me and ask for someone, and when the person not in office or not in their place, I will usually take note their name, their company name and their phone number.. but when they mention their company name I having this problem I always end up listening it wrongly, when I said that I don't hear it clearly and I ask the customer to repeat their company name, they will angry,... Sometimes when I ask them to spell their company name also they spell it so fast and quickly cut off the line.. bcoz of this problem I can't give any information to the Co worker that the person have call her.. When there is walk in customer looking for something also.. I feel very hard to communicate with the customer.. When the customer tell their name and their company name..
I very hard to understand it quickly.. I have to ask the customer 3 times for me to understand..
sometimes I will ask the customer to write their company name and their name in a piece of paper.. I know it's not professional way.. but I have no other way since I can't understand easily Wat people telling me ...
Normally I will be struggling a lot when customer walk in and ask me for something.. I don't have listening skills
Jasinta Selvi just as my problem i get nervous when someone calls bcz im afraid i wont listen
Jasinta Selvi exactly my problem! I hope will get some advice!!
Walk ins's - ask them for their business card , if they don't have one, ask THEM to please write it down (make sure you can read it).
. Act like this is normal, it's your offices new normal. It's more efficient, less chance of errors and less frustration for everyone.
Jasinta Selvi - another idea for walk in's- Visitor's Journal- Ask company if they could start using one or for a low tech option, just use a notebook and ask visitors to please sign in & put in their contact info.in. Goggle " Visitor's Log" to learn more. About understanding accents; The more you listen to accents you find difficult and unfamiliar the more you'll get used to them. Then you'll be less stressed and able to focus, (ask speaker to please slow down & repeat it back -go slow) and with practice it will get easier. Watch & Listen to Radio, tv, DVD's, iTunes, TH-cam shows with accents you have a hard time hearing. You are not alone, common problem, Read this article eurolinguiste.com/accent/
Is English not ur first language ?
hi i just see this video its so much help because my new work in reception
this video was so helpful for me, thank you!
Mayra Neri
I have to do a receptionist position at my tattoo parlour until I start tattooing, I have to talk on the phone to customers and I have extreme anxiety and can never talk on the phone, I get extremely nervous and stutter a lot, I feel like when I try to do a phone voice I sound extremely fake and it just doesn’t sound natural at all 😩
Practice makes perfect. Close your eyes, focus on what the customer is saying and talk freely.
Same here): how’s it going for far though?
Thanks,this is very useful.
Hi thanks for the best refreshment I want to be a receptionist in a school
Working as a receptionist for 3 days and already wanna quit 🤣
Oh no
I’m gonna start soon 🥶🥶🥶in a FOREIGN country
Thank you so much!! My skill is improving up... :)
"It's a wonderfull day" is such an NPC speech!
I want to become receptionist but I don't know how to use computer
There are plenty of receptionist jobs that dont require a computer. Also, if you're on YT, you're on a computer. There are plenty of videos on YT that will teach you how to use a computer. Self education is essential to ones self improvement. Good luck!
Hello Jerry.I want to became dental receptionist,but I do not know what classes to take.Can you give any advice.Thank you
Nice and usefull vedio , Thank you very much "Phone Ninjas" :)
Se puede ver este video traducido en español???? Donde??Gracias!!!
Nice smile politics. and the way of thinking to please the customer. One of the things that I like in American companies. But if we speak of social rights, than I say I'm much better in Europe.
very nice training i like it
You're welcome William!
"maggie's gonna kill me when she sees this video"
Thanks for comprehensive information usefull
Very insightful and helpful. Thank you
Thanks Kim!
Im looking for Receptionist job ...? Hopefully so soon i got the job.
Thank you for all these great tips Jerry ♡
You look like an FBI agent 😊 thank you for the vid!
Thanks sir I love this videos help me somuch ♥️♥️♥️♥️
really clear, simple and helpful!!
Hi Jerry Thibeau. I'm 44 years old and I'd like to become a Hotel receptionist. Be straight with me, what's my chances to get a job in a Hotel at my age if I finish a course as a qualified Hotel receptionist?
Treat them well pay them good it is good receptionist
Awesome Training Jerry
Thank you!
Thank you! This video helped me a lot
Be the best not just average!!!
it sounds easy that's my dream job :)
I wanna try it
Very helpful !
Thanks for sharing
Hope the money matches my efforts
@Hii Tze Siang hello Tze , what is the system u using in your company.. ?
This one was a good start.
I worked at Chick/Fil-A and this is exactly how we spoke on the Drive Thru
All you had to say was Chick Fil A and I JUST KNEW the service would be exceptional! :D lol
very used rules,, thank you alot for this vedio
Thank you for your tips.
Treat everyone like you'd like to be treated. With Respect
Hi I have not worked as a receptionist for 20 been a stay at home mom! Need to get back into the work force what do I have to do? Learn? I once answered for 3 companies in one! But 20 years is a long time ! Can you help me?
By the way does AGE MATTER?
I'M 50 YEARS YOUNG!
The Amateur Cook Age never matters! Go get'em tiger!
thanks for the another ideas you shared
Okay, I will go for it. Thank you for your advice. :)
good one its really helpful ...cheers!!!!
Welcome the guest
Thankyousirverygoodvides
Lmao i didn't expect that picture 😂😂😂😂😂
love this video! thanks!
hotel receptionists spell is " how may I help you?" not how may i direct you? lol
thanks this video very useful
but please tell me if u know about that UAE if anyone working in uae hotel ??
how much leave in a week if you are working in uae hotel ???
can anyone tell me the uae hotel rules regarding leaves and accommodation as well??
and last dresscode of receptionist
ali butt
hi I am living in UAE
what you are interested in in hotels
i am trying to learn
So nice I love it
Ssemanda Muzafaru Thank you!
you are awesome you help me a lot thanks
Thank you amazing.
Great video!!
Thank you. Great tips to note
thanks very much you been very helpful
Nice one
nice presentation
Shazzzam sounds funny the first couple of times... then it reminds me how dull and old fashioned it is... Still a nice mind triggering phrase.
It's a hard job I was happy when I got the job years ago
Great advice. Gave me a fright though 5:01
Mlay kosa é... sa ahoana ?
Thank you 😊
Video so helpful
do you think being a receptionist need to have a good proportional body?
nila asanah No. A great smile and personslity is the best.
thank you for your great information...
Could you train me please :)
Thank you so mutch
Any new videos
these is awesome
I would add: If you are giving information that is to be written down, talk slowly and clearly! Especially phone #'s
you might know that phone # like your own name, BUT IT IS NEW TO ME Don't blurt it out as fast as you can, a wrong phone # is useless!
and then Maggie sued him for sexual harassment ROFL
Baha Rahman Maggie has a good sense of humor and still works for me!
Phone Ninjas does Maggie still work for you?
@@Phoneninjas o .o
5:53 lolz this made me laugh. But this video is very helpful
I touch customers!!? oh my... haha anyway great training!
office boy work detail how to work in English i need please thank you....
What if i don't have a pretty smile
try to fabricate bro :)
Smile is beautiful from everyone
Khadija Ezzahir absolutely love your answer. So true!!
practice a lot . :))) . thats it
awesome
❤️ I love it
Thank you!
Phone Ninjas than you ! You are so talented ❤️ thank you for sharing your knowledge