Sephora's Problematic 'Security Protocol | Sephora's Racial profiling Problem
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- เผยแพร่เมื่อ 12 พ.ย. 2024
- Hello everyone! I really wanted to talk about this today as I can't believe it isn't something that Sephora have asked their staff to stop doing. I've never heard or experienced stories like this from any other store.
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Retail didn't pay enough for me to care about shoplifting 😂
Same!!
And normally the ones shoplifting don't "look" like they would.
Like if you want me to play cop on top of everything else, you are going to need to pay me like one… and that is like three times my current salary
Fr I saw a few shoplifters with my own two eyes working in retail but I didn't do shit 😆 bed bath and beyonds little $10 an hour wasn't enough for me to care
SAME
“I’m sorry you guys felt that way” is NOT an apology.
@@udowannun7780 Not an apology, but absolutely MADDENING
They do not need to apologize. You are not considering the statistics that a large percentage of thefts are done by people of color. That is WHY they focus on them. The children are making a mess, not stealing. It has become a thing where groups of colored women steal and sell the items they stole to other countries. Basically, they are targeting the modus operandi of syndicates. And the truth is they are the bad apples of the black community.
My reply to that nonsense... Don't apologize for me, I'm not sorry for a damn thing!
That's gaslighting 😅
True, i use that phrase when i honestly don’t care that the person feels bad
The "I have black friends" phrase needs to be ERASED from anyone's rhetoric when they're addressing their intentional or unintentional profiling/stereotyping/biases.
Anyone who says is saying, I am racist but I don't want to be held accountable.
It needs to be erased, period. There’s no logical reason it ever needs to be said. If you’ve been called out for harmful behavior, humble yourself, validate their experience and learn from it. Using your friends of color as tokens of your perceived moral superiority in any situation is unacceptable.
Or the worst one "well I had a blackbf/gf. So im not racist"
Unfortunately, some feel it needs to be prefaced. Otherwise, they're scared of being perceived as a r***ist word
Imagine you are working at the Sephora social media team, you see a big artist tweet about their negative experience being racially profiled, and your one sentence anwser doesn't include "we are sorry" or "we will look into this incident"?! 🤦
I knew there were more reasons for why I don't shop at Sephora 😂
Gotta love when companies tell victims of profiling that they’re committed to not profiling. Like, obviously not…
They could have at least told her they were going to investigate the store and apologized. Calling her FaMiLy?? The audacity. Be so ffr rn
@@whelkpeopleofdoom Right! Like, ya’ll profile your family? Sure, Jan.
Gaslighting
Statistics are not profiling
@@blondie8524 Please explain what you mean by this?
This world is already exhausting. Imagine wanting to have a little fun in your day but instead the employees remind you that the world is truly exhausting!.
Right!
Yup
Exactly!
Very well said
🙄🤦🏽♀️”I’m from the hood” is such an offensive and presumptive statement to make to those girls. As if they’re incapable of living in a suburb. They were clearly well educated, young women who knew how to advocate for themselves. Zero indication that being from an impoverished area would be relatable to them
Assuming all black ppl are also from the hood! Not cool
absolutely! but also, people from impoverished backgrounds can also speak with immaculate vocabulary. somebody’s background doesn’t necessarily dictate vocabulary or speech patterns or the ability/inability to express oneself
Yeah what that girl was saying trying to cover herself and prove she's not racist was incredibly out of touch and cringe. Second hand embarrassment is realllll. White people, just stop saying "I have a black friend" 🤦 it doesn't accomplish what you think it does
And her apology was pathetic. "I'm sorry you felt that way." Not "I'm sorry I made you feel that way."
Preach Sephora is acting how MAC did back in the early 2000s..MAC Was the Regina George of the time they judged you in your make up etc and they tried to say your skirt is pretty then reflect it and say it’s ugly as shit…at least it was about the makeup only….battle of the MUAS Sephora used to be chill now it’s a 180…MAC Employees are more chill where now if you go into a Sephora they are in your ass like. Moth to a porch light!! It’s like getting those TH-cam ads that you can’t click for 35 seconds the pressure is too much!! I say no thank you I’m fine etc then push on the VIB card when u saw you have it they try make you get the credit card!! When you decline they have an attitude and make your experience worse!! Aka Sephora studio beford Ave wburg bk Sephora 14th at Union sq Sephora 34th at heralds and def Sephora at times sq both locations!! Shit was so irritating I asked for the manager for once…I was getting stalked by the security and other employees when I rejected the Sephora credit card offer I knew two of the employees I’ve seen them
There a few times before no issues now they were stalking me I called them out and the store this was the u
Union sq location!!!!I went full Karen for the right reason everyone that was shopping there was un easy and angsty… they targeted women that were mature women that looked unkempt teens and anyone that was just browsing they are vultures for the commission and want to seem cultivated and curated for whoever is supervising….i found out put the tea after I reported it to management….the tea is it’s retail politics or retail GOT house of the dragon shit….im going off on a rant but it’s not right to treat customers like shit aggressively panhandle to people and be judgmental to who you you treat well and not so……
"I'm sorry you felt that way" is NOT an apology. It insinuate they're feeling a certain way not reflecting your actions. Saying "I'm sorry I MADE YOU feel that way" or simply "I'm sorry" is taking responsibility for your actions. As an older woman, I've felt not welcome in certain spaces but nothing like this. Great video! ❤️
No one “makes” you feel anything. A therapist would correct that phrasing because we are each responsible for our own feelings.
@KnittingKnoobie 10000% yes!!!!! 💖💖💖💖
@@heysarasAre we really?
It was already disingenuous, but with all that interrupting AND "I'm from the hood" AND after the customers were still OBVIOUSLY unhappy, yet still asking if they accepted the apology!?
Nah, I would've returned EVERYTHING, made a post, tagged that store!
That's why I shop at Ulta. The staff ignores me and usually only talk to me if I ask for help. And I honestly prefer it that way because I'm introverted and awkward. Lol
Same😂
Oh yeah. Ulta staff leave you alone after the initial greeting. At most, if I'm taking forever trying to make up my mind in one section, someone will ask if I need help, but that's it. Checkout is "You find everything ok?" and hand over the bag. Nice and easy for everyone.
To me it happened at Ulta in Dallas, I'm italian and they snatched my purse to search it, sorry for not being a blonde I guess? It was so weird, maybe it was the accent, way to behave to tourists, let alone your citizens. I work retail myself, absolutely unacceptable to treat your costumers like this.
Dude yes, I totally switched to Ulta. Lol
Yeah Ulta staff aren’t nice either but I was followed and singled out by an employee there the other day. They’re no better.
being treated like that is so degrading and dehumanizing
also, the real theft is wage theft
So true! Wage theft accounts for more theft than any other form of theft combined.
I live in italy, i speak italian as my first language with a very noticeable regional accent, but i have asian facial features (i was adopted)
Every single time i go to a specific Sephora store (in a very turistic city) the employees are extremely rude and disrespectful - one time i was followed by a security guard (yes there are real security guards in some stores), another time some staff members "dared" the new employee to assist me (i overheard this conversation) and the last time i left after hearing these two grown women mocking me and other non white customers
I reported this store
Well done reporting it ❤ I know how it feels.
I am sorry
Good on you for reporting them
And when u need a staff member there's no one around
I am so sorry that happened to you. Glad you reported them.
The only time I was followed in sephora was in Italy. They had eyes on me from the moment I stepped into the store. Staff also got the security gaurd to stand behind me as i browsed the aisles. I eventually just left the items and went to Kiko Milano next door.
If you want to steal a candle from the store I work at, please take the lid as well, we have a stack of lids we don’t know what to do with because people are only stealing the display candle
*steals several lids to balance things out*
Hehehe, now I have new... coasters? Frizbees? Stencils? Ugh idk.
bruhh that's so dumb💀💀
As someone who used to work at Bath and body, I absolutely agree with this 😂
This was me at Barnes & Nobles. Someone was ripping pages out of the more erotic books and mangas that were sold and I’m just like “I’d rather you steal the whole book than desecrate the books with ya nasty self.”
@@33melonpaws77 Crafting project, woo hoo! 🙌🏻
I've definitely been followed around in sephora and it's pissed me off. To the point the person following me is like standing next to me fixing the product 😑😑 Last time I was annoyingly bubbly like OMG IM SO SORRY, I KEEP GETTING IN YOU WAY IN EVERY ISLE! HERE LET ME MOVE FOR YOU, IM SO SORRY!! That got her to stop lol. I was not quiet when I said it lol
I look younger than i am and have had sephora employees follow me before. I've asked "are you following me?" in a joking but not really joking manner. I haven't bought anything from sephora in over a year, I'd rather go to ulta now
@DANIxDANGER LOL I love that response!
Every time I need help, I can’t find anybody because they’re too busy following other people around they think are stealing, but when I don’t need help and am just browsing, they’re following me around asking me if I need help every minute
Lmfao that's hilarious. I usually just confront them and ask them why they're soo convinced I'm going to steal but this is much funnier lol
i’m middle eastern, have several visible tattoos and i’m CONSTANTLY being followed around in sephora. it’s ESPECIALLY obvious they’re choosing me because i live in an area like calabasas. like they don’t even try to fix the products to make it less obvious. they’ll just stand 5 feet behind me, stare at me and when i make eye contact with them they’ll suddenly ask me if i need help. this repeats the entire time i’m in the store. it’s insufferable. (holy sh i didn’t realize this was the exact same place they followed sza till i got to that part in the video)
I am a white woman who (not shockingly) has not experienced this, but I’ve seen POC being followed.
I also saw a black woman in front of me in line at the register, who dropped over $700 for her full basket, get stopped to have her bag checked at the door. WTF!? This woman was polished-hair, nails, makeup, bag, heels, dress, all on point. Meanwhile I have $60 in my basket, don’t have makeup on, my hair is in a ponytail, I’m in a t-shirt and joggers PLUS I wandered through the store for about an hour and I breeze out the door. It’s appalling!
It does happen to white people as well because they do it to me every time I go in there. There's two locations where I live, one of them is inside of jcpenney and even though that one is smaller and has less stuff, I always go to that one because I have a friend that works there and I know I won't get followed around if she's working. Otherwise forget it. Really pisses me off. I'm sure they do it to poc even worse.
I've seen similar things in a couple of stores back in the 2010's and no longer have even the desire to shop there, it's absolutely disgusting, they really need to sort their shit out. I'm not even on the receiving end of this shit and it was so uncomfortable of an experience, rude, unprofessional staff, aggressive security and such obvious racial profiling, nope not doing that. Like for real tho, no product is worth that, I don't want to be in or buy from a store that has the audacity to openly treat people (customers as well) like shit. It's unbelievable, just stop it.
I see that and I'm d-o-n-e shopping there
Oh wow it’s almost as if it’s totally random sometimes. When you choose to see victimhood and oppression in every single situation then that’s how it’ll appear to you.
Yup it's pretty clear why they sussed her, even after she paid them a huge amount (that they did not deserve).
To begin with, staff who aren't trained security guards should not be behaving like security guards. Not only does it lead to inappropriate encounters and profiling, but it's also dangerous for customers and staff.
And, not only that, they should be doing their actual job, which is not following customers around. Ask customers if they require assistance. Otherwise, leave customers alone. It's actually vile how they treat customers!
Like if you want me to play cop on top of everything else you are already asking me to do like you need to pay up. Like seriously I looked it up and the cops in this area are making like 3x the amount of money you’re paying me
It's skirting the edges of being legal.
yesss when I was working retail, someone was shoplifting and my co-worker tried to stop him, got punched out and had to go to the hospital. after that they specifically told us not to approach shoplifters and they now have an actual security guard.
It’s dangerous for staff to behave like guards. Let the people have the merch, and just report it to police. Don’t intervene yourself. If any manager expects you to try to physically stop shoplifters, tell that manager that you cannot be expected to jeopardize your own safety and that you will be happy to have your lawyer call them.
I've done security guard work myself, though in empty government buildings after hours. There was a special "Use of Force" certification required for shifts where interaction with members of the public was required, because you don't know if you're going to get punched in the face, spat on by someone with an illness, etc. Retail workers absolutely do not have the required training, clothes, or equipment to be playing security guard.
If shoplifting is really that big of an issue, don't put product out on the floor. Just have testers on display and empty boxes or cards you bring to the register. Even my local drugstore does this with some of the more high end products.
@@lindseyw3392 or put those silly loud security tags on everything. Purse goes off, staff can come over
Omg that employee saying she's "from the hood" and "has black friends" 🤦🏽♀️🤦🏽♀️🤦🏽♀️
I cringed so bad😂
@@scarlett.sullivan85 Same!!!
I got secondhand embarrassment really bad
@@Nanci-AnnBiviano Me too. I can't imagine saying that. How embarrassing!
@@Nanci-AnnBivianoit’s awful
As someone who managed a sephora for 8 years, Sephora doesn’t care about inclusivity. They care about you giving them money (KVD & HUDA were the only female owned brands. The rest were owned by white men or KENDO (again white men)Where is the inclusivity?)
They cared about hitting sales, selling 3-4 products per client , hitting goals, & as far as that SZA incident I worked for Sephora when that happened. Only certain locations were closed for that first hour (I’m in Southern California). We were forced to remain open as were all SiJCP locations . We didn’t receive any additional training or coaching to relay to our teams. We received an email about “inclusivity@ & that was it.
We were expected to “protect” the product from suspicious people & when inventory came around each year, if our percentage wasn’t under a certain number it directly affected leadership’s bonus.
I’m grateful for my time with the company but grateful I left after almost a decade of drinking the sephora- koolaide. I promise, sephora doesn’t care about you. They only care about your money .
Interesting! I'm a very part-time Ulta employee and my very limited training consists largely about inclusive compliance.
Really, I think that's it. They don't care to stop 'profiling' people, they think the stereotypes are true and the profiling saves them money. They just want to give the impression that they care to keep the business of the white shoppers who might be concerned with perceived racism.
@@GretchArmstrong I think that’s absolutely wonderful .🌸 I wonder if that’s a genuine value for the company or damage control for all the bad press these corporations/ brands have received over the years.
@@toniprekker it’s really disheartening. My store/ team’s core values were so different & we truly tried to have a diverse, safe & welcoming space for all but it was never enough on a corporate level. It was always “push harder. Add more. How much more can you sell? If they’re buying 3 make it 4.” It was heartbreaking seeing 80% of our shoppers splitting payments between 3 different credit cards just to be able to “afford” their purchase or using klarna/ after pay for things they didn’t need but we were being influenced by these brands to PUSH their product or be threatened to have my team’s hours cut.
I am indigenous and i get very dark in the summer. When i tell you, if im alone i get followed like no other. But when i have my very white husband they leave me alone. Its weird and i never understand it.
It’s not logical. It’s not fucking logical. It’s disgusting
I can empathize. I'm mixed black/white and I was followed around stores a lot when I was a teen. Go to the same stores with my white mom? Surprise I was never followed around.
💖💖💖💖💖💖💖💖💖
If hubby is down with talking to a manager, it would help for him to talk to a manager and tell them that "Its surprising nobody followed y'all, because their staff can't seem to leave you alone when solo shopping".
Then write an email to corporate telling them.
They might not actually care, but getting complaints against the stores will fck up their managers and regional managers bonuses if they don't get their staff's shit together.
Sorry not sorry to him, he signed up to learn extra, and take on homework to help push for things to be safer for his spouse.
He sees what you go through, he loves you; he needs to be able to spot it AND anticipate things- in order to get ahead of them, so YOU aren't dealing with their transgressions.
You don't sit on your privilege while holding rapunzel hair for your lover to climb; if you sign up for life with a POC - your are willingly asking for no weekends off.
If you aren't taking extra time to be an annoying ass squeaky wheel to the businesses and politicians that make your whole amazing person's life better, and your family's life better; you're doing it wrong.
I'm so damn sorry, and I hope he validates your feelings as he should, lifts up your voice, and supports your decisions without ALWAYS asking for justification and/or clarification.
I TRULY TRULY hope he adds comfort to your life, not more of a burden on your shoulders.
Not sorry for the rant, I'm rarely pleased with my fellow vanilla compatriots behavior, within their swirled relationships.
I'm far from perfect, bahahaha farrrrr, but there needs to be more accountability on our input to the relationships, and whether they succeed or not- directly from the extra work that's thrust on the people we ADORE.
I wish y'all the absolute best!!!! I wish you amazing dates, incredible vacations, and comforting contentment made by support. 💖💖💖✨️✨️✨️✨️
Yep. I’m mixed and it’s a grab bag as to whether I’m going to get followed or “offered help” - all depends on if I get clocked as not being white by someone that day.
You are the best for bringing Sephora's prejudicial practices. My sister received this treatment back when she was in high school. She hasn't stepped foot into a Sephora since then.
Being profiled and followed around is one of the worst feelings💜
❤
I am so glad you brought this up! I went into my local Sephora & right away this snooty woman started following me. I was just browsing around but she literally tailed me the entire time. At one point I asked for her assistance with some brushes & started to ask a question when she abruptly turned & started helping another customer. I left a scathing review on google 😅
Tbh i hate sephora because the staff always seem to be “high and mighty”. I always shop ulta
I know everyone's experience is different but I've experienced the same atmosphere at both Ulta and Sephora
Literaly two days ago i was at a sephora picking up some concealers and as i was talking to the shop assistent she looked over my head at a guy who came in, (for contexted he looked to be maybe middle eastern?) He was on his phone talking to someone and went to the parfume section. And as he made his way to the parfumes she, no joke told me "wait a sec." Gave the security man a nod and pointed to the guy for the security man to follow him "sorry for that. We've been having shoplifting problems." HUH???!!! Mind you the man JUST came in. It didnt even tak 5 seconds for her to "profile" him💀💀
And as she was talking to me about the concealers she was turning around and eyeing the guy constantly. I was shocked
What did you do about it?
@@Diahrrea_Jones to be honest.. nothing. I didnt know what to do, im not really a type to confront people. So i just took my shande went to pay.
It’s very likely they they could have been a known shoplifter though
@@nikkigalvan8540I don't think so. Highly doubt it.
@@sofia-th2bswe have to remember to try to use our privilege to help those treated differently. Try the innocent "oh do you know him?" don't let it pass like it's a normal statement, that let's it go on like it's fine
Can people stop using the SpongeBob voice filter? TH-cam ads are using it too it makes me want to pull my hair out, I can’t escape it
Hate it
omg yes, way too annoying
YES!! Why did this become a thing? Why do people do it? Especially with serious videos where they are recounting an experience with blatant racism??
Wait thats supposed to be spongebob?
Is it a TikTok thing? Where did this come from? I see it everywhere all of a sudden.
Working at Sephora, we were instructed to survey the area we were zoned in, checking for suspicious behavior. The supervisors/managers were CONSTANTLY in the headset telling us to check on certain people or badger customers into buying extra products. Especially if you were zoned in fragrance, you were essentially security. It was incredibly frustrating and made working there not fun, it felt insincere. If they are that concerned about theft, HIRE SECURITY. Don’t force your beauty advisors to do that job.
The absurdity of Sephora saying they had that "diversity training" already scheduled :) What retailer would shorten their hours for training like this unless they were forced to? Please!
And yes... to me this speaks very directly to their hiring practices as well. Clearly, they are not hiring the same diversity of the clientele, which is egregious to begin with!
There are weekly training videos and it's a metric for the store to have the majority of the employees to have completed them
Half Latino half Syrian here. You bet I've been followed in a Sephora before. I refuse to shop in-store at Sephora anymore, and I cannot buy from them online. I can't stomach it.
"I'm from the hood,"
"OH MY GOD!!" That reaction is so real, and I know I've had that exact reaction before. It's not funny, it's laughable. Knowing that feeling, it's funny to see it from the oustide
So bold to follow it up with “do you accept my apology?”
As a WOC when I go to Sephora in Roosevelt Field a man comes out of nowhere and follow you until you check out. i’ve actually called the corporate office to report them. I actually stopped going because why give them my money and be treated that way!! And they’re SO OBVIOUS!!! great video! bring awareness to racial profiling
If someone makes you feel this way while you’re shopping waste their time. Have them get you a bunch of shit and don’t purchase any of it. I have time to be petty today.
I love this idea 😂
😂😂😂
The reaction is priceless 😂
This is protest at its finest. Chefs kiss🤌🏽
My mom did this to a lady who was following her around a clothing store once. 😭 made her help try on a bunch of shoes/run back n forth to the storeroom for different sizes. Don’t profile my mom-she’ll put you thru it lmaoo
My daughter is biracial and has been followed and spoken to disrespectfully. It's an issue that sephora really should address.
I always feel like I have to make it overly obvious that I'm not stealing when I'm in Sephora if that makes sense. I'm on such high alert.
Yes. I would zip up my purse and almost exaggerate putting things back on shelves it felt like. You're so aware of it you're just over compensating
@@abookishmess when you think about it, that's so bananas
Exactly that.
That's fucking dystopian
I have non allergic rhinitis that's triggered by scent, so I'm constantly blowing my nose or even going for my inhaler. It's really an ADA violation for them to eye me, but I'm tired of dealing with it.
I worked temp at a Sephora. I used to occasionally hear, "could someone help Deborah in skincare? Looks like Deborah came in to sample perfumes today. I think Deborah needs help finding the right shade of lip liner." I was told it was a code word used for shifty looking customers. In the time I was there, there was only one customer I would consider a "Deborah" and she was known among the staff. She came in fairly regularly too, so I started keeping an eye out for her, specifically, when assistance for Deborah was called.
What I noticed was that the woman I was looking out for was never the Deborah. She was Sharon. Was she known to mess up testers? Yes. Was she shifty? Yes. Did she steal? Yes. When I brought it up to management, I was told to leave her alone bc she was homeless, down on her luck, and only stole low ticket items. All we could do was inform security to stop her once she left the store. Probably don't have to tell you, she was white.
The Deborahs I was supposed to keep an eye on often looked like me or the people I was friends with in school. Diverse, but not passing a brown paper bag test. Not all though, just "the ones that look like they couldn't afford the products they were picking up." Mind you, I didn't feel right assuming someone's economic status by how they dressed to shop. I was homeless at the time, so they could likely afford it more than I could. I'd come in early to use testers to apply my face for my shift.
Anyway, when the season was over, and they were promoting some of us to permanent staff, I was told I wasn't picked. Did a great job with customer service and sales, but I wasn't "serious enough about loss prevention."
A couple months later, I went into the same store to refill some skincare. I was asked by 3 associates if i needed help. I felt an ick wondering if i was now a Deborah. I put my products back and left. Since then, I don't shop at Sephora, except for a couple products my mom uses that we can't get at Ulta. Those, I usually buy online and pick up in store.
If a company tells you to call cops WHILE people are stealing, that company is putting you in danger and can be held LEGALLY LIABLE. Good companies will say “let them steal, take note of their appearance, car, inventory hey took, call the cops when they leave”
Exactly. That's the protocol I knew: stay away, don't be a hero and get hurt, wait and call police.
yes!! same! that’s why i’m so confused as to how sephora hasn’t been held legally accountable for this
Isnt that why all the stores are leaving the cities and why everyone is angry though? Because everyone is stealing from the stores and they can’t turn a profit and they can’t stop us from stealing and they aren’t allowed to watch us or police us in the store because it apparently offends us, they aren’t allowed to lock it behind a case because then it’s “inaccessible “, so what is the solution?
yes! i didn’t even know big companies could tell staff to stop theft because the big company I worked at told me to let it happen and THEN call the cops.
That's our policy in Louisville, Kentucky. Idk our store number but we are not supposed to even approach someone if we see them do it even. We lost $6k in inventory last month bc we didn't intervene. Just had to watch them do it until they left the store to do anything. Mind blowing.
I worked at TJ Maxx they do the same exact thing. The things they say over those walkies to each other 🤦♀️ smh
Oh I don’t doubt they talk shit over the walkie talkies AT ALL because it tends to be young people working there from my experience but Ive thankfully never been followed etc in TJ Maxx compared to Sephora. I usually don’t have anyone interact with me unless I approach them at the two TJ Maxx closest to me.
@Sursie_Metzger I've been followed when I shopped at the suburbian locations of tj maxx and sephora. As far as tj maxx the adults were just as bad as the youngsters 💯
I worked at a TJ Maxx setting up a store once before it opened and I heard about this. I quit after the store opened. Fuck retail.
0:58 in and I’m already triggered memories of going into a Sephora to look at skincare. Three workers huddled together and started whispering to each other while looking and trying to hide that they were pointing at me. So this blonde girl comes over, asks if I needed any help, I say no and that I was just looking around (this was when they first started introducing K-beauty brands into their stores), but she proceeded to act like my personal shopping assistant for a very long 30 minutes. What she was really doing was monitoring the only Black girl in this very busy store, and I immediately picked up on it when they had their little huddle. How am I sure she was profiling me? Because she followed me into the perfume, hair care, and makeup sections. I didn’t want anything in those areas, but I was scanning the store for myself to see if anyone else was being monitored or “helped” in the same way, in case she wanted to gaslight me. She didn’t even ask other people if they needed help in her mission to keep eyes on me. I’m quiet and very shy, but confrontational when provoked. So I confronted her. I very loudly asked why nobody else in their very busy store was getting followed around, or receiving help from her, and was it because she and the two other people she huddled up with when I walked in determined the only Black girl in the entire store *must* be up to no good? I was ready to spend $300+ on the stuff in my lil basket, but I just handed it to her and walked out. I stopped shopping at Sephora altogether after that. I don’t go where I’m not wanted.
omg 8:52 YESSSSSSS!!!!!!!!!!!
another thing- i complained directly to sephora on twitter and all they offered me was a generic apology and 20% off coupon code. i was so disgusted.
I am also 1 minute into the video and already triggered. So glad to hear that you stood up for yourself. I simply refuse to shop at Sephora and Ulta after having similar experiences. If you don't want me in your store, then you don't want my money either.
They don't deserve your money
Out of curiosity, what was her response…?
It is funny that you uploaded this video, my friend and I were in Sephora just to look around because we are makeup artist and I was helping my friend with the knowledge of makeup because she is new to being a makeup artist…as we are walking there were 2 staffs that kept following us and I could feel being stared at. Going to the makeup store has been my sanctuary, just to look at makeup and to see what’s new, and the fact that I can’t do that while having to educate my friend on makeup, having an to experience that for the first time at Sephora has kind of dissolved that feeling.
I've been shopping at Sephora since they had their "scent organs"! I stopped when the "kids in black face" incident happened. I don't plan on shopping there again; they suck. However...being a woman over 50 means you are basically ignored in beauty stores, so I could probably shop lift them blind, as they rarely approach me when I shop.
You could try places like nordstrom , macys; my mom loves those shops and is always catered to and helped. As 20 year old im always ignored there lol
That's such a bizarre attitude for them to have, do they think women over 50 just suddenly stop spending money? You're there looking at the products, you're a grown ass adult who can pay for them, they should treating you properly
@@maddyc2412 they can afford the products better too! I dont get it either :(
I’m over 50 and I remember needing help at Sephora and they said they would get to me when they had time and continued to help new customers just coming in. True story. I should of wrote a complaint it was so unbelievable. Smith haven Mall NY btw There I got in a complaint at least. Last time I was there and rarely order online as well.
I am introvert and I went to a Sephora once and haven’t went back. I was being followed into every skincare section I went to. I kinda didn’t feel like I belong there cause it was barely any people that look like me there, I just shop online ☹️.
I’m sorry that happened to you. You deserve to go anywhere you want to go! You belong wherever you want to be, screw what they think.
@breyannab._ somebody on here suggested that you start giving them tasks! 🤣😅
Can you get me xyz, and see if you have these in the back in other colors.
How many of this eyeliner do you have in store? Please look it up, I'm finding wedding favor gifts 🤣😅🤣
Look for things SPECIFICALLY out of stock, "what sephoras in the area have this in stock?" They look and come back, "Oh not those two, can you write down the 5 closest?"
Help them work off some of that hatred, their tiny brain can't sustain such poison for so long. It's really our duty to help them focus on their exercise!💖💖💖😅🤣😅🤣
Omg same! Been there once never went back lol
Ugh. I'd never go back and wouldn't be able to buy from them online. That feeling would've struck too deep. Treating me like I'm a criminal because I'm black? They aren't getting a dime from me, ever again.
I've been simultaneously followed yet... ignored?? 🤔 And they'll have the most shocked faces whenever I come up to ask questions. Perks of being a goth latina.
My best friend is a goth(ish) Latina. I should ask her if she's experienced this - or rather, how often. I'm realizing we've actually never shopped for makeup together before, which is sad.
I will say, where is that woman who’s been following me around the store?
I'm a white woman, and I love makeup and buying makeup, but I wear it on special occasions and I don't generally wear makeup daily. Every. Single. Time. I go into a Sephora without a full face of makeup on, I've been followed by staff members throughout the store, to the point where most of the time I'd just leave. I've not had that experience at Ulta or department stores or anything. It feels like Sephora isn't just racially profiling, but is profiling anyone that doesn't represent their image of a perfect customer.
Had the exact experience as white woman not wearing makeup!
I have worked for both Lush and Sephora. Lush pushes HARD for the customer interactions, but Sephora has begun to push that way too, and started to frequently communicate over the walkie (at my location at least) to check up on people. It’s crazy because there’s SO MUCH training on profiling and how to properly address theft and people are so racist it straight up makes them brain dead lol. It’s ridiculous how much retail employees go overboard to protect product over people despite getting zero benefit from it. WHY somebody is shopping is none of my business, and while I don’t encourage shoplifting, I don’t really care. I would never in a million years walk up to someone and accuse them even if I literally saw them take something lol. The business can handle it. Girl that is not my problem
Reason why I haven’t entered a Lush store in last 10 years! Nor did I buy anything even tho I like some products and always think about Sleepy collection. 😂
I did enter it last week tho very quickly just because it was crowded.
It's funny you mention this, A good while back I complained that I hated going into sephoras because I get swarmed with staff "asking if I need help" and I genuinely cannot shop for 5 or 6 minutes full minutes interrupted from someone "checking up on me" to the point where I just get frustrated and leave that I can't shop in peace (especially as a black person). My friend who used to work there says "it's because they'll probably get in trouble if no one helped you" but I argue that everyone is outfitted with walkie talkies... assuming everyone has somehow failed to see OR hear me being "offered help" can't someone let their coworkers know that the person in the red sweater has been offered help 4 times in the last 10 minutes and to leave them alone? But even worse... I think the walkie talkies seem to be being used to sick even MORE employees on me to "check up on me" when I'm trying to shop 😮💨
@@sasukeissocoollike you are right on the money! 😭 they’re used more for monitoring employees sometimes than anything. I used to go on there just to say random funny stuff sometimes to try and lighten the mood lol. I’m not sure what out of touch corporate heads have decided customers love to be CONSTANTLY checked up on! I think it’s because some people complain so vocally about not feeling paid attention to that they have flipped the other direction.
@@notjustanotherbrickinthewall LOL going in when it’s busy is the best way to get in and out quickly! also sometimes just saying you’re anxious and know what you’re looking for can help them to understand not to approach and have an excuse to give their floor leader (“they asked me to leave them alone.”) also sometimes going to Lush in smaller towns/quieter malls and stuff is better because they don’t have as high of sales goals and are a lot more chill. The high volume shops usually have more pressure on them to perform.
James has spoken about this in regards to lush! In recent vids
Literally hate going into Sephora. Staff have been so hurtful to me. I don’t think would ever go there again.
Thats Sza response was lame and they didnt even apologize or say that they will look into the matter
Sheesh I must’ve lucked out with my local Sephora. Aside from the initial “are you looking for anything specific?” The employees pretty much go off to do their own thing.
I love how you stand up for us and bring light to issues. Lastly, I only do online pickups for sephora...mostly bc they're too cramped and I hate the karens that shop there. They stand in the way and are the most annoying, rude ppl.
i work at sephora and the girls get such a high out of following potential shoplifters and catching them. it's so uncomfortable in gross because for me, i don't get paid enough to do loss prevention on top of all the other nonsense im responsible for. i often turn a blind eye to people stealing because i truly do not get paid enough to care
I have left Sephora extremely angry and offended many times after being followed around by security. I'm from Italy and white, and I look younger than my age, so they assume I'm trying to steal. I just hate it.
I can only imagine how bad it must be for POCs.
Even if they don’t treat us like criminals there’s been plenty of times that I went and they treated me like I was broke I couldn’t afford things. I collect all of Natasha Denona eyeshadow palettes so I came to get the newest one and she kept trying to get me to buy one of the minis instead and then I had to tell her “look sweetie I own everything over here plus stuff you don’t have sell You work a minimum wage job I don’t” I know it was mean but she was pissing me off
It's such an ugly, insulting feeling 💔 I'm sorry they've done that to you
I love your pfp ❤️
I have black friends. She really went there. 😮
@@Utriedit215that was a comment completely devoid of class. It was more than just mean and not something to share🙄
16:37 yes staff should be fired if they continually show they are prejudice PERIOD
I'm a beauty specialist at a chain drugstore and this is my theory on it; it is not every day that I see a security guard at my own workspace and it's not every day that I see a security guard at Sephora, so when there is no security guard (which there really should be when you're working with expensive materials), the employees have to play security guard. This is a problem for a lot of reasons because they are not trained to be security guards; they're trained to be beauty specialists. The only training they get when it comes to security is to keep an eye on someone who appears sketchy and call out a certain code when you actually do see someone stealing. This is also a problem because "sketchy" has a different meaning for everyone and for a racist, it just means black.
This is the best explanation I have seen so far. Beauty Specialist here as well. Our “training” included: do not engage, let the person go, take note of the time, let the manager know, and log the experience into the Loss Prevention program. If we know for a fact something has been swiped, we call the cops. We have organized retail crime in this area, so we also alert our other branches of folks “making their rounds”.
Yep, send pics of security footage after. Often shopping centers will have their security ban known thieves from the property and know their cars as well.
"Sketchy has a different meaning for everyone and for a racist, it just means black." Fuck, that's true.
This happened to me at Ulta the other day.
Omfg to the employee saying she’s “from the hood and has Black friends” racism 101.
Why can’t she just apologize? “I’m sorry you felt that way” isn’t that what narcissists say to their abused partners?
And why the fuck did these women have to ask multiple times for her to let them speak? If that doesn’t show a micro aggression and lack of respect I don’t know what does.
@@alliesyn pride! The inability to feel humility.
I have gone into my local Sephora, located in a bougie white neighborhood, and had sales associates follow me while pretending to price check/check stock. They aren't even doing the "can I help you?" shtick. The one older woman literally followed me from aisle to aisle. I was there with my white friend, and no one followed her into the aisles she went in. I got so angry, I actually said out loud, "i want to leave. They're treating me like I'm going to steal something." The sales person didn't acknowledge what I was saying at all, and I left. I try very hard to just order online now. The end result is I have to return more stuff like foundation that doesn't match me, and Sephora eats those opened packages. They reap what they sow...
Can you not buy those brands anywhere else? If I don't like how a store is behaving I stop purchasing from them. It sucks if it's something exclusive to them. But it feels better than knowing how hard I work for my paycheck and giving part of it to a company that is doing me harm.
I think of it as, what if their salaries come from sales? So the money I would have spent might go to pay the salary of the same person who followed me around because I'm black.
@colette2034 I buy Ulta when I can, but some stuff you just can't get there. Sometimes I shop the brand websites, but they often have shipping cost I don't have to pay at Sephora.
it has definitely happened to me a few times at Sephora. as a dark skinned black woman, I’m not entirely shocked when it happens (I’ve had to deal with being racially profiled since I was a child) but it definitely stings a little more when I notice another POC following me. 😢
I've been profiled so many times in retail stores. When it happens and I notice, I'll usuallytell the staff/security "don't worry, I'm not here to steal, and now I refuse to give you any business" and leave haha 😆 that's here in the UK and when I've been on the East coast of the US.
Good for you! Let them know that's unacceptable
Same I love confronting them. Here in the US they always deny deny deny and say they weren't following you etc. It's so infuriating like dude you made it so obvious! But yeah I love calling them out too they're always shook lol
I'm usually too non-confrontational so I'll just leave.
But oowhee growing up, my Auntie would talk SO much shit when this happened when I was with her. Racially profiling is never okay, but racially profiling with an impressionable little black girl present? Nooope.
I have seen kids stealing from Ulta and Sephora, they steal the testers and little items they can slip in their pockets. The unattended children are the ones that need to be followed around the store lol
I *almost* feel bad for the employees because it seems clear that they are being instructed to do this. I quit retail partly for this reason.
I would’ve right away asked to return the items I just bought and never came back. There are so many other good stores out there, we can live without Sephora
There are so many comments from folks where they discuss being treated badly but they still purchase and/or now they only shop Sephora online.
Another option is: You can stop giving them money at all!! You can shop elsewhere or for exclusives you can do without.
Is the blush more important than you being treated well and with respect?
Is the product worth you being profiled as a criminal and followed around?
If it was your sibling or a friend being treated like this would you want them to then give that store their hard earned money?
There's wage inequality baked into some systems. Statistically I'll likely earn less in my lifetime because I'm a black woman...And I'm giving part of that to a store with racist employees and/or racist policies?!!!?!!!
I used to work at Ulta and even as employees we would practically get a full body search before we left the store after a shift 😭 felt so gross
former sephora employee here and same!! full bag checks including turning your pockets inside out, took forever to do and it was done after we had already clocked out too 🙄
Wow! That's insane. Robert should make a video of this!
We have clear bags and that we need to show another worker. If we close alone, we are supposed to face the camera and show the bag. I don’t have a problem with this.
My friend who worked at the Nature Company used to get her bags searched too.
Wow really? That's crazy I didn't know that damn
Maybe Sephora should bring in the cosmetic counter back. That way they'll have more control over the products being tested. It may also increase employment.
My thoughts exactly.
When I worked for them they had a loss prevention guy whose job it was to figure out if someone is stealing. We didn't pay attention to it because it was his job, not ours. I guess they must have gotten rid of that role.
The only Sephora in my town is inside Kohl's. There's usually no one there to harass people. I didn't know this was a widespread problem with Sephora but I'm glad to know. Yuck!
I’m guessing it isn’t… From what I can gather, it’s happening in very specific stores that are experiencing high volume retail theft… I’d rather be followed than have everything locked behind glass doors… I can’t even go into Target or CVS to grab deodorant without having to call a Sales Associate to get my $7 item… I’ve literally resorted to buying hygiene products from Amazon…
9:20 this is how I feel in Bath and Body Works. BIG no thanks on that.
Never experienced this at Sephora but Ulta, absolutely! Every Ulta I’ve been in have “customer serviced” me to death!!!
Depending on where said Ulta is located there’s heavy racial profiling. I work around a wealthier city, and my managers constantly racially profile anyone that comes in. It’s not just Sephora, it’s Ulta too.
This is crazy to me because I am a Sephora employee and we are trained to not care when someone steals because that not our job that’s loss preventions job! We aren’t allowed to target anyone or even ask to see in there bag!!!! We are trained to make sure everyone that needs help gets the help they get! And we are trained to make a good sale!!! at our Sephora we just genuinely wanna help people find what they want! I can’t believe other Sephora are so unkind and mean!
This is SO interesting?!
If you don't mind me asking, do you think this might be due to your area? I imagine/hope a super diverse area where even management of the store is diverse, would be better about this? This comment super stands out and now I'm just SO curious. (Obviously keep anything geographical vague for safety!)
For me it’s always worse at Ulta. I’m in the U.S. and I’m profiled 100% of the time at Ulta to the point I just stopped going there. Sephora is fine UNTIL you open a drawer looking for a product. Then suddenly 3 team members that weren’t there to help you a second ago appear to “help” you find a product like you can’t read.
I’ve never set foot in a Sephora in my life, and now i definitely never will. Calling the police is CRAZY
I worked in Sephora many, many years ago so I don’t know how relevant my information is but I’ll share anyway lol. We were told that we don’t have security because basically, Sephora can’t be bothered. They’d rather we tail customers that we think are acting suspicious in hopes of deterring them from stealing. There was a code name we used for suspicious people, “K.T. (known theft)” and we’d just call them “Katie’s” over the headset. Sephora would rather we deter theft and not hire security because they don’t want to deal with the legal issues that may come after. When I quit Sephora I would still shop there as it was the only one in my town and they’d even accuse me of stealing even though I’d spend hundreds of dollars each visit. I stopped shopping there completely and have switched all K-beauty or indie brands instead.
ETA: I only knew they were suspecting me when my former coworkers would tell me they’re being instructed to follow. Apparently management couldn’t understand why I was coming in and shopping?
I absoutely don’t shop at Sephora. I thought i was crazy the first time, second time it happened i decided it wasn’t worth it
Respectfully, i haven't shopped in a Sephora in forever. The worst I've delt with is snobbish looks and being talked down to and thats enough to keep my away and loyal to ulta, cvs, walmart and every other retailer that sells make up
THIS! I've always been taught if we're being followed around a store, that's a store we no longer shop at PERIOD.
One of the problems in retail is that the upper management demands that the regular staff be security over focusing on good customer service. If the need for security is that dire in the store then hire security. The general staff are not trained for security and this leads to problems that no one wants and shitty customer service. Crappy customer service leads to customers finding better places to shop.
12:07 loooool I was JUST thinking “they can’t stop 10 year olds from destroying the store but they can racially profile people??” 😂
“i’m from the hood. i have tons of black friends” like girl if that were true you wouldn’t be saying it like it’s some kind of a defense now would you
I don't go into Sephora anymore, when ever i would shop with pink hair (im super pale and 40yo) i would be followed by staff, acting like they're working carrying the same product all over the store looking like they're trying to put it away but watching me instead.not impressed.ive had receipts and bags,as in purse, and shopping bag checked.yeah ,no thanks,not for me.🖤
Exactly it's the fake stocking etc that drives me crazy!! Like you're not slick bro I know what you're doing 🤦 its so dumb they shouldn't have these random kid employees doing this job
In these situations I take my dollars elsewhere!!
And if bag checks aren't happening to anyone except me? They can check my bag and then watch me go back to the counter and get my money back.
My 65 mom saw that I was watching you and said you were beautiful ❤
I just get flat out ignored as a 50yr old woman.. I walk in and everyone scatters so I have to walk around trying to just get someone’s help.
This is why i don’t go to Sephora anymore. The security always bothers me
I’m in Texas. The swearing is the accurate way to describe the heat. I work construction and go in after work. They don’t appreciate it. Then they pull up my account and I have been rouge for 12 + years. They sing a different tune. But it shouldn’t happen. My collection is 150/175k. Ridiculous I know so they can step off.
I worked in wastewater treatment and would go In during lunch. I understand. Fortunately I had a uniform so there is a reason I’m nasty and smelly.
I have issues with Sephora ageism. I mostly order online but one day I needed to do curb pickup. I had to go inside the store and noticed they gave me a free gift. I was excited and said thanks for the free gift! Both associates didn't respond. I expected a smile or a you're welcome. Just a blank looking me up and down.
Where is the ageism here, please?
I'm glad my Sephora is very diverse not just in employees but clients and it's a relaxing experience. POC, Queer, and everyone is chill/helpful. Which is what I need because I like to just look and touch the products. I need to sit to make sure I don't get a reaction or if a perfume is lasting. They give you space to do that.
Ulta however has been giving Walmart vibes like they don't trust ANYONE.
I've been through it with Sephora and their racial profiling/ stalking. I've been a customer for many years and sooner or later I will be addressing them. Wait and see. These people almost brought me to tears.
I get profiled when i shop, and im assuming its because of my tattoos and the way i dress (sweats and tshirts, very baggy), but sephora genuinely makes me so uncomfortable, i never shop in person there, and if im able to get the product somewhere else, i always will. Ive also seen employees literally follow black people and latin people around, like RIGHT behind them, just following them all around the store, and not even trying to make it look casual. Im honestly surprised it hasnt really been talked about before to this extent. I stopped going into sephora stores right before the panini hit because of that, its been going on such a long time. I love Ulta, ive never been followed in there, i dont have employees coming up to me every 17 seconds asking if i need help, i dont have anyone staring at me by peering around a corner, and the employees are always SUPER nice. I just wish Ulta had all the brands sephora does
No offense intended but it's definitely been talked about before. Also seconding Ulta awesomeness. Way cheaper, less snooty, more fun.
@@whelkpeopleofdoomI haven't heard as many people talk about it at once like right now. Of course I've seen it and heard about it before, but when I said I'm surprised it hasn't been talked about, I meant as a viral story, to this extent. The times ive seen it talked about prior, would be a one off post about someone experiencing it, then ppl commenting in replies. I havent seen so many people talking about it themselves at once, is what I meant, not that it's never been spoken about prior. I should've been more clear.
so excited for this video, and i remember complaining to you about it before 😂
i don’t go shopping at sephora irl for this reason.
Here in Portugal there are cosmetics stores (usually Sephora and Douglas) with very poor ratings due to mistreatment of costumers - from ignoring them, treating them like they can't afford stuff, etc etc.
I have never had an issue because I usually walk around with a full face and I'm pale white with blue eyes, however my mom is darker (many ppl mistake her for romani, a community very hated here) and she gets mistreated when dressed casually
This is so fucking sad. I’m so so sorry
This is so similar to my experience although I'm from the Netherlands. I have quite dark hair, a tan and very dark eyes. If I'm in a face full of makeup and dressed up like a doll, I'm usually okay. But if I'm dressed more basic, I'm constantly being followed around or even having to deal with snobby behavior. I'm from a traveler's culture (not Romani but similar in looks) and the racist profiling is definitely a thing. Being a marketeer in a high end bridal store myself this is just sad! We know the importance of inclusivity and treating everyone with respect and kindness.
Oh how I WISH those 2 amazing customers would have forced that ignorant staff member to personally return their purchases after trying to educate her! 🖤💜
!!! I thought that was how the video was going to end!?
"No I do not accept your apology and I'd like to return everything. Please go and ask your black friends from the hood, and they can explain why."
I worked too hard for those dollars! Nothing in that bag was worth the price tag AND me being racially profiled AND them making my day worse.
This why i don’t even go there no more. Not saying it doesn’t happen in Ulta, or haven’t been aware of any similar things happening there. But i go out Ulta in a “YT area” with mixed staff, and I’m always treated great there.
I would rather shop online than gi to Sephora. I have only one person I would work with at the local Sephora. He knows me, and he looks like me. If he is not in it's not worth ruining my day. Standing in the same area and having 4+people ask can they help or what are you looking for is a bit much. Great video!!❤
I love you Robert! You are always bringing these topics to the forefront and shining a light on something important! I HATE shopping in store for this reason. I’m not black but Hispanic and Native American so I feel this completely. I don’t like being followed around. It’s better just to shop online and it shouldn’t be this way!
Whenever I get followed in stores, they become my personal shopper. It happens a lot, and I make them WORK! I can't stop them from being asshats, but I can make them terribly uncomfortable and off task
Let em know Robert!!! ❤❤
I no longer shop at Sephora *at all* for a multitude of reasons, but this is top of my list.
So glad you’re talking about this!
One of the things that really annoys me at Sephora and sometimes you get the same issue at ulta, is the constant checking up on you. It's most definitely a way to cut on shoplifters and in some way I get it but there are times when I just want to tell them "STOP ASKING ME IF I'M OK" Absolutely nothing has changed since you last asked, which was 5 minutes ago. Put alarm stickers in your stupid makeup or something but just let me shop in fucking peace.
By the way I'm Hispanic but I personally don't think that's got anything to do with it. I see them annoy everyone in there.
Try being a 60+ woman walking into any beauty store. On the flip side, you are completely ignored. It's as if you're invisible. So many prejudices in the beauty business.
This has happened to me here in Georgia. It was so insulting.
I worked loss prevention when i was an assistant manager at a higher end retail store and it was NOT like this! Yes, wed keep our eye on the customers (we called them clients) and offer assistance but we didnt profile people because we knew it was the person you'd least expect that would spend $1,000+. And there would be people dressed up, looking fabulous, thatd be shoving atuff in their purse or under their own clothes. It was only suspicious people wed offer extra intentive customer service to. Shifty eyes, paying more attention to the sales people than the clothes they're 'looking at', stuff like that. Then of course you have the occasional shoppers that arent looking for anything in particular, strolling through the store slowly, looking at everything. There's a way to prevent theft and then theres profiling and it can be a fine line at times which i understand but these people are out of control
Thank you for talking about this 🙏 the gaslighting can be so real sometimes so it’s nice to hear someone acknowledge this
Omg yes! LUSH is so intense! I do think they want to make a sale and are helpful but if you’re having a bad day and don’t want to deal with sales people it can be wayyyy too much
@@megg5774 yeah but the thing is, it’s not even a bad day thing. I will spend money if I am left alone. I can read and I can smell things and decide what I want. The moment they don’t back off when I tell them I don’t need help - I am out!
This happens to me a lot in beauty stores but I just try tell myself that the staff is trying to be helpful to make myself feel better
I Walk Out.
My family is older and from the South (one member literally lived through desegregation). Growing up I was taught, if they aren't going to treat us right why would we give them our money? Has always stuck with me!
They think I can't afford to shop there and that I'm a thief?? Then I'm saving money today and tomorrow, because I'm leaving and never coming back.
I’m sure you served me at a MAC counter in Melbourne Australia many years ago…. If it was you Robert, your service was amazing 🇦🇺❤️
Which mac was it. Cos i live in melbourne. And i was like im sure ive seen him somewhere. I was thinking he worked at morphe melb central or something