How To Replace Both Cables on a Garage Door Torsion Spring System
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- เผยแพร่เมื่อ 8 ก.พ. 2025
- Replacing both cables on your garage door my seem difficult. It's actually pretty easy once you understand how to do it. Torsion spring's are what counter balance the garage door weight. The torsion spring system and cable's work in unison, so you want to be sure you know what you're doing. Garage door spring's are very dangerous. This video show's how to replace the garage door spring's without dealing with the dangerous spring's.
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Thanks I'll have to get some of those Rods to tension it.
@@jasoncharbonneau9588 research how to do it. Watch a few different videos. Torsion spring tension is nothing to play with.
If your somewhat mechanicly inclined you'll have no issues. 🙏👊🏼
@@garagedoorgenius
Thanks. I should be ok. I guess I just need to determine how many 1/4 turns I need to make once I get to that point.
@@jasoncharbonneau9588 7' will get around 30-31. Now if there is somewhat tension on it you can start out small. Put about 10 quarters on it. Been tested out.
Just sent a donation for the channel. Thanks!
Perfect! One side broke at the bottom loop and so I figured I'd go to Lowes and grab a replacement. As you mentioned, they only sell the longer extension spring cables, but I thought I could cut it and crimp a barrel on it. Wrong! Regular pliers do not work for this. Scavenged a cable from the door we don't use and tried for an hour to get it on. Seemed impossible with the cable tension so I called for service, but they were closed for the day. Watched this video, ordered the right parts and a pair of vise grips on Amazon and they arrived the next day. In 30 minutes, I replaced the broke cable and did the other side too since that cable was frayed. Not a lot of room to work on the ladder, but I got it done and saved a large service fee. Thanks again!
What a freaking awesome comment! Good job my guy getting the job done and saving money too! 👊🏼
Thanks for video, quoted $350 at the house. My wife fixed it 20 minutes and cost was $13. Thanks soon much Terry in Ontario.
$
Glad to help, Terry 🙏! Tell your wife excellent job. You folks take care. 👍🏼
she's a keeper, can i borrow her for 20 minutes?
Can I borrow your wife! :)
My cable broke last night. Got a new set today, watched this video and installed them! Thank you for making this video!!
Glad the video helped! 💯👍🏼
Mine broke this morning off to go get some cables. I figure if one broke, the other isn't that far off.
Thanks man, you saved me $200 bucks which is what a contractor wanted to change it!
I appreciate the comment! 👍🏼
Great video! Went to the comments section. Didn't even watch other videos anymore after checking out the positive feedbacks. After 2 hours I replaced both cables. Took longer than anticipated because my door is old school from the early 90's. There's no knob fixture at the bottom of the door to hook the cable to. Instead there's a rod with a pin so the only way to remove the cable is to pull down the whole bracket/roller assembly about 2 inches so that I can slide the rod out to free up the cable. Safer design but not repair friendly. Thanks for this great video i saved a couple hundreds. 🤙🏽
Awesome brother! Glad to help.
#SaveMoney
Thanks! Saved me almost $300 Canadian dollars by repairing my door myself!
@@SomeonewithaSony oh my gosh! Thank you so much for the Super Thanks 🙏🏼. That really made my day. 🤗
A shockingly fast, flawless fix. Thank you, very much. If there is a Menards store in your state, you might find the cables sets for the 8’ and 7’ foot doors in the aisle- I did tonight. My store had them mixed on the hook, so make sure you grab the right set. They have a cheap 3 pack of vise grips too, if yours have gone missing.
Dude, You just save me about $250 bucks! I was changing out the metal rollers to a nylon rollers when the spring cables became untangle. After watching your video, I was able to fix the spring cable myself without calling a professional. Good job!
Awesome comment! Glad to help.
Righteous I'm exactly in the same situation. Awesome
You got this broh! 🙏✌🏼
Not only did I benefit from this video, but I watched your other video on adjusting the torsion springs as well as re spooling the drum. You must’ve saved me about $500-$600. I’ll definitely sub and donate to your channel. Thx so much!
Thank you so much for the donation! I really appreciate it. 🙏🏼
Glad to help my guy. Especially in this current time. Saving money is the name of the game.
Thank you for the video, Garage Door Genius!
One of my cables broke (corrosion at bottom) and I was able to replace both cables (one at a time) and saved an expensive service call!!!
The video is well done, I followed the video and the replacement went silky smooth! Thanks again!!!
That's awesome!
Thanks for the feedback. 👍🏼
Wow. What a game changer. I used to unload and reload the torsion springs to do this job. Took me a fraction of the time and was also much safer to do it this way. Thanks!
Can't believe I missed this comment. It's been almost a year.
Thank you for the comment! Hope this method helps.
All the remaining tension on the springs go to the opposite cable your working on if you do both at the same time your springs will dump
Thanks for the video. One of our cables came loose when the door hit our open hatchback. The cable was in good shape, so I used your advice to reinstall the cable. Thanks again!
Glad you got it fixed up!
What a Great video!! It's guys like you that make you tube GREAT !!!
@@greggo502 thank you! I appreciate the feedback. That's really nice of you 😊.
Dude, I followed your steps to the Tee and got it done in like 10 minutes. You saved me at least $200!! Can't thank you enough! What happened to my door: came down on a hard object on one side and the cable came undone (strangely, the door didn't back up upon hitting something). My cable was intact so I reused it. :D
Heck yeah bro!! Saving money is the name of the game. 🔥🙏🔥
This dude is the goat 🐐.
Thank you so much... we lost one line with a shovel issue and then the next day it was another rake on the other side.. so got the lines like you had and replaced both and now I save some $$$
Thank you again for the video
🙏
Hey bro you have helped me a lot my son and I were able to fix our garage door through your video.Good advice .Thanks again,Rodney here in South Africa Durban
Rodney I'm so glad the video helped you out brother! 🙏
Worked like a charm! The hard part was I had to lower the door while I waited for the cables to be delivered so raising the door was really hard--I ended up using a car jack to get it started.
Awesome! Great job Thomas. 🙏👍🏼
Worked perfectly and easily and quickly explained. Thank you! Perfect example of how to do that without all the BS and attitude of other videos. Subscribed.
I really appreciate the SUB. Thank you! 👍🏼
Absolutely fantastic, clear and gets right to the point. Helped me tremendously. THANKS!!!!!!
@@ZIG3699 I appreciate the awesome feedback! Thank you.
Genius fix. I didn’t have to mess with the springs and no service call!
I really appreciate the awesome feedback! Thank you sir. 🙏🏼
You the man. Saved me a headache. Had a cable pop out thought i was fucked.... boy did you prove me wrong. Thanks for the video it helped me get my door fixed. Cheers mate
Thanks for the positive feedback! 🙏
Video still saving asses in 2023. The cable looked loose at first when we hooked it on but once you do the other side it’s good.
Thanks
Heck yeah! Thank you for the awesome feedback. 💯😎👊🏼
Perfect tutorial i got mine done in about 15 minutes!!
Awesome!
Thanks for the comment. 👍🏼
Thanks!
I have to say Thank you! This saved my time, my money and my life potentially!
Thank you thank you thank you!
Seems someone pushed the door up manually and caused both cables on the pulleys to cross thread. Your video saved me a bunch of money!
Thank you again!!!
You're welcome 🙏
Great idea. Instead of winding the cable around the drum a bunch of times you could loosen the drum and spin the drum winding the cable until it’s snug
It would be tough to loosen the nuts of the drum to turn the drum, when the door is up, due to lack of space.
Very helpful. Have been residentially installing garage doors for over 1.75 years and have yet to try a trick like that. Cool channel.
Thank you for the awesome comment! 🤘🏼
watched this video and fixed my garage door cables. It was so simple. THANK YOU
I love comments like this. Heck yeah brother! 👊🏼
Thanks for the information. I've got to do the same thing and knew I could find it on TH-cam. Sometimes what you need to know isn't well presented. I was lucky I came here first.
Thanks for the comment, David. I really appreciate it! 👊🏼
Thanks for this video! I manged the door at work trying to leave for the day, got in a panic because I couldn't close the door! I used forklift to slowly lower the door after removing both cables. I'll be watching this video again tomorrow when I replace the cables!🤦🏼♂️😁
Glad to help bud! Check out this video also. It may help to understand how the cables and spring work.
th-cam.com/video/uPyK_85TfoQ/w-d-xo.html
Man this was eye opening. Thank you for letting his video. I had one cable pop, so my door is stuck crooked, but this helped a ton for helping me with options to get it fixed up.
I really appreciate the awesome feedback! 💪🏻👍🏼
If you're in the Heartland (Minn., Nebraska, etc.)... Menards has replacement parts for torsion spring garage doors. They have both 7' & 8' cable kits that each come with 2 new cables. 👍
I'll be doing this for a friend this weekend! Thanks! Was a bit wary of working on this type of door system...
@@mattp5991 great info! Save big money at MENARDS also!!
I really appreciate the awesome feedback. 😎👍🏼
Been having trouble after a not-so-Handy man screwed something up when installing an opener. Good video, it has given me some ideas/insight that will (hopefully) help with my repairs.
🙏
Thank you sir very very much,I did it myself watching your video,have a blessed and happy new year!
@@klindquist44 heck yeah! Good job fixing the issue.
Happy New Year to you as well!
Only spent 40 dollars to fix it. Thank you for your video
Glad to help! Thanks for the comment.
Wow, this is so much easier than I thought it was going to be.
It's not too terrible. Good job my guy! 👊🏼💯
i dont ever comment on videos but this legit saved me $$$. I got quotes for this work between $100-$240, but legit followed this video and replaced it in 5 mins by simply following advice and buying cables from Amazon. Lowes, and home depot do not carry these! I would add a bit more advice however, make sure the cable lengths are the same as the one you are taking off. There are different lengths, but i found mine was 8’6 and i measured the new cable and old cable to make sure they are the same length before attempting to do the install. Great job and thanks for posting this video!!!
Glad to save you some money bro. That's the name of the game!
Good pro tip also 👍🏼💯🔥.
Thank you for the video. I'm going to practice this on my spare garage door. Unfortunately, I had to just pay over $1000 for two springs and cables. Ugh, I just had surgery, so I'm unable to do the work myself. Of course, I have surgery, and one of my springs snaps, and it frayed one of the cables. Oh well.
The company I used quoted my around $500 after tax to replace the springs. Even at that price, they're making money. The service tech shows up, and asked if his office quoted me over the phone. He even asked the exact quoted amount. I told him that they had quoted me, and that's when he shook his head. He pulls out the actual price of the springs with the cables, and wouldn't ya know, it was magically double the price!! Then, they took all of the hardware for the drum bearings off, and tried to increase the sale by including bearings, new wheels, etc. They totaled it up and it was dang near $2000. I feel violated. lol, not really, but I am definitely not happy. These big companies are ripping people off.
After watching videos like this, I want to start my own business repairing garage door springs, cables, etc. I'm all for people making money. However, I am not all for people being screwed over by these install/repair companies. I can only imagine some little old lady that can barely afford to live in this economy, and having something like this happen. It's just crazy.
@@joootooobboosheet2486 I'm so sorry. This comment is sad. I understand you have to make money but that's insane. Did the company have green in their logo and start with P? I ran a business in Austin and was very successful without ripping people off. I believe in karma. I agree. This economy has gone to shit. And I don't see and end in sight. Heal up my friend and good 🤞🏼.
Thanks for the comment!
Thanks for the video. One note - If your rollers are going bad, or you just want to replace them, now is the time to replace the roller where the cable attaches as well. There will be no tension on it with the door up and cable off. I did all of my rollers, changing over to smooth, nylon, rollers, and the cables at the same time.
Awesome pro tip!
That was brilliant thanks mate. I had a look at a few others but thought yours explained it best . Got me roller door working again for the cost of sone eBay cables instead of been ripped for over $300 for a local bloke to do it . Cheers for that :)
@@reubtube2463 glad to help buddy! 😎 I really appreciate the awesome feedback.
THANKS! Saved us nearly $300!
Thanks you did make it look easy. You saved me some money. Jim from Crosby Texas.
Glad to help, Jim! 🙏
Thanks so much for the video, I have to install a new bottom seal on a Overhead Garage door brand. I have to remove the bracket the cable loop is on so I'm going to follow your video instructions. I always thought removing the cable that it would be under the spring tension but I guess it isn't by watching your video. Thanks again
You're welcome and thank you for watching the video! I also appreciate the donation. That is super nice of you. 🙏
As long as you keep one cable on, you'll be fine. Replacing one at a time. Don't take both off at the same time because you will lose all the spring tension.
When the door is open there is still tension on the spring. Just not the full amount like if the door was closed.
You got this Gregory! 👍🏼👊🏼🤘🏻
Thanks to you, I fixed the problem in 15 minutes. Great video. Thanks a lot.
Glad to help!🙏
awesome video! did EXACTLY as you said (including amazon for the 7' cables bc no hardware stores carry them) and completed the job in about 7 mins for both cables! too ease!!
That's awesome broh! 👊🏼 Thanks for the comment. 💯
I thank you for the information on the garage simple easy fix thank you for sharing your video
@@fmb828 I appreciate the awesome feedback, thanks 🙏🏼.
Easy money! And doing that all one handed and the hand with the camera takes mad skills! 😂 Amazing work Bro! Keep 'em coming.
I appreciate the kind words Santiago! This is a video I've been meaning to do for a while. Finally got it ✅ off the list.
Thanks for your video. I was able to replace the cables with no problem! Happy Holidays!
I really appreciate the positive feedback Dr. Cain. I'm really happy my video helped you out changing the cables on the garage door. Happy holidays to you and yours!
Thank you for the donation towards the channel! 🙏
Llevaba 5 horas intentando arreglar mi portón sin éxito, ví su video y en 10 minutos quedó arreglado, thank you very much for your video saludos desde México!
🙏
I have spent all morning watching videos on how to replace these (since both of mine snapped last night) and this was the easiest and quickest way I have been shown to replace them. Going to try it out here in a few hours!!!
Let me know how it goes! You got this. 👊🏼
@@garagedoorgenius Well, didn't work out as easy as I had hoped. Since both cables snapped it was a little more tedious job. Had to install both cables, then wind each individual torsion spring then readjust the cables on the drums. Finally got it done but there is a slight gap on the left side. I gave up. haha
@@milesej05 well you did more than what most people can. Hats off to you sir. Your mechanically inclined enough to figure out what needs to happen to get the job done. Although you got a gap you definitely did a good job in my book. Especially if you're not a garage door guy and just a DIYer.
@@garagedoorgenius I'm pretty mechanically inclined, but when there is a large amount of potential energy stored in a device (torsion spring), I tend to wean away from the repair. I'll do every type of repair in a house expect gas piping. haha. Thanks again!!!
@@milesej05 🔥👍🏼💯
Thank you, now I have enough understanding, and i am going to fix my cables.
Glad to help! 🙏
Thanks for the detailed explanation. We're going to give this a try
@@barbaraparker7129 you got this! 👍🏼
I'll have a new video out this weekend on the same thing but done a little different.
Wow! Watched the video, ordered cables from Amazon did everything as instructed in video. What an easy fix. Thanks for a great video!!
Glad to help! Thanks for coming back to leave a comment. 👍🏼🔥
@@garagedoorgenius well, I decided to spend $120 US and called the garage door guy as my hands are a bit weak and I need a 2nd man to lift up the heavy door
@@welbyroberto6581 probably a good call. ER visit cost more than that. Don't wanna get hurt. 🙏
@@garagedoorgenius give me few years younger, I would follow your video guide and DIY, good job nevertheless.
@@welbyroberto6581 thank you for the positive feedback!
I learned the hard way but first I found out you can't put too much tension on the cable, I gave it a 360 revolution of tension and my door didn't want to stay down haha, then they fail to mention that one side of the wheel where you roll the cable on is clockwise and the other side is counter clockwise haha. So I had to load the cables on the wheels 3 separate times both sides for a total of 6 haha, but I can say now I know how to replace cables in garage doors. But thanks for the video at least it gave me a blueprint general idea of how to do it
Anything that you haven't done before is a learning experience for sure. Good job sticking with it and figuring it out. 👍🏼🙏
I didn’t know about the counterclockwise and clockwise. Could that be the reason my door doesn’t want to stay up now?
@@velmabellerose7704 The best way to replace that cable was like the video, when the door is open but I still needed a little more tension so I rotated it a full 360° and it was just right
🙏
Absolutely fantastic thanks Mate!
Glad to help! 👍🏼. I appreciate the awesome feedback.
been repairing garage doors for about 6 months now and any time ive had to replace cables i always take the tension off the springs. this is a game changer for me. thank you.
You're welcome buddy! 🙏
Who told you to take the tension off. Just back wind the springs. Been doing it for 21yrs
Great video brother. You have explained it in such a way that you've inspired me to give it a go. Plus showing the before and after really helpled. God bless you.
Thanks Dwight! You got this buddy. 👍🏼👊🏼
@@garagedoorgenius
Thanks brother.
Thanks for helping
Just fixed my garage door
@@victorkong7625 that's awesome! Thanks for the comment.
Thanks dude its simple and easy then other darma videos LOL
A lot of other vids on this just suck. Glad my vid helped you out! Thanks for the comment.
After (a lot) more perseverance I was able to pry off the old cables. I did this after verifying the loops on the new cables would fit over the knob on the bottom bracket. I think what happens is the loop elongates over time and mine just fit much tighter which is probably a good thing. I think the only additional tip I'd make is to put a bend in the cable where it comes out of the wheel and wraps around, so it conforms better without a little hump there. Otherwise, I think this was best video. Trying to change the cables with the door down causes the bottom brackets to be jammmed near the floor with little access to get the cables off the hub (in my case). Thanks for the video.
That's great news you got it off! And also, great tip. People will read this and gain something from it.
Also, you don't want to try and take cables off when the door is down. That's when the tension is applied and very dangerous. Do it with the door open. Tension is reduced GREATLY. Allowing you to do the cable change without fighting spring tension.
Thanks for watching my video Dan! 👍🏼
@@garagedoorgenius If the cables have snapped and are already out, would it make sense to install the new cables with the door down? My door is super heavy to lift as it is now. This just happened to me this morning.
This was easy. It took me 10 minutes and all done...Than You!!!!
Glad to help! 🙏
Easy 5 minute fix. Thank you for a clear video tutorial!
You're welcome 🙏.
Awesome video, Thanks! Fender Jazz Bass is the best!
@@stevenzucchi hey, I appreciate the awesome feedback!
Broh, love me sum Fender Jazz Master! 👊🏼
Straight to the point! Great video
I really appreciate the feedback! 👊🏼💯
Great video, thanks a lot it'll save a lot of us a lot of money, I have the garage door guys out they want $500 to replace the springs and $100 more for the cables
I'm all about helping folks save money. Especially in today's climate. 🙏
Same here. $550 for the springd, and another $125 for the cables. Then we noticed cracked hinges. Aaaand he wanted to replace those at $25ea. I got him down to $350 for the springs and let him do it since it wouldn't open and we needed it. Then I bought heavy duty cables, hinges, and rollers for $110 on Amazon. Came out way ahead.
🙏 Saving money is the name of the game!
excellent... thank you and I pray for all the happiness in the world for you and yours.
Thank you for the very nice comment. 🙏
@@garagedoorgenius You are welcomed.. change the world one person as a time.
@@karimnanji4163 ❤️🙏
Great thanks for the info Bro watching from Jamaica 🇯🇲
Hell yeah! Thanks for watching.
my hubby and i did it in just a few minutes … thx for the info
Nice job you two!! No problem and glad to help.
Thank you for the awesome video that was very helpful for me with replacing the cables on my garage door. Note that I did receive poor cables from the first company I used on Amazon. The second set worked perfectly
Worked perfectly. Me and my garage door thanks you!!!
Very clear instructions and camera very useful and focused, thanks.
You're welcome! 👍🏼
Perfect explaination. Thank you!
You're very welcome! Thanks for the comment and watching. 🙏
With my garage door, the cable already snapped at the knob, and the garage door was in the down position. So, is it safe to manually open the garage door as per your video and install the new cable? Other instructional videos say you have to deal with the spring torsion bar first. Thanks for your help, and great video.
Hello! Thanks for the comment.
If you can wiggle the door fully open, then use this video.
th-cam.com/video/LykX6kQXPGo/w-d-xo.html
And actually, this video you currently watched should work for changing 1 cable. FYI, I recommend changing both cables.
Awesome video thank you sir, for taking the time to make this
You're welcome!
Thanks Brother, You made this look easy and I hope to do it tomorrow.
You got this my guy 👊🏼.
This was helpful, thank you . I was able to put cable back on track, and door lowered fine. But then, when I raised it, the cable came back off track, any idea why?
Does your door rest in the mid position? Does it fall back to the floor?
@@garagedoorgenius I think the tension spring broke, it's in two pieces
@@curtobrien1020 yessir. That's why the door is heavy AF and the cable comes off.
Need to get a spring replacement. If there's 2 springs, I recommend changing both.
Thank you!!! Fixed it really quick
Awesome job getting it fixed! 👍🏼
Very nice, easy to follow DIY. Thanks!!!
🙏 glad to help!
Thanks a lot. I think I can do by myself too and I just ordered the cables!
You got this my friend! 🙏
Great video thank you! I replaced one cable and now the other one is not guitar-string-tight when the door is down - I'm planning to replace the other cable but I'm wondering if I need to adjust the drum so that they are both extremely tight or should I adjust them both to be sort of tight but not guitar-string-tight, please let me know thanks again!
@@royalbryson1 hey, you're welcome.
Let me ask. Does the door stay open when you raise it? Or does it kinda drift down?
Thanks man , one project that needs to get done.👊🏼
You got this bruv! 👊🏼
Great video. You spoke really clear.
Thank you! 🙏
Amazing !!!! Loved the way you explaining so good with so details thanks so much
🙏
great video, does replacing a frayed cable help with leveling the garage door?
Absolutely a fraid cable is going to make it longer than the other one. Which will cause cable slack.
Great video, Clear, safe and to the point! Thank you very much.
Thank you for the comment!
I appreciate the feedback. 👍🏼
Helloooo! This is a great video my cable just snapped, but my garage door is leaning to the side that snapped. How do I get it to go straight again should I even touch it? Please help!!
Is the door up all the way or part way up?
Thank you! great video, I'll try this fix.
🙏
Great video! My only question is, what do I do if the cable has snapped off on both sides and the door is closed down? It's impossible to lift up.
Thank you for the very clear and detailed video! Our garage door has one side’s cable fell off track. The cable end fell out of the notch and the whole cable unwrapped from the track. We were able to take it off and re-wire after watching your video. Now the garage door is working again! XD thank you!!
You're welcome!
Great videos, thanks to you I was able to replace the belt and cables with confidence👍
You're welcome!👍🏼
Thank you very much for the demonstration! My cable came off from one side. I've ordered a pair from Amazon.
Just one quick question, when do I have to unload and reload the spring?
In your other video, you did that and mentioned it was dangerous. But from this video, it seems like we can replace the cable without touching the spring system?
If you follow this video you won't have to mess with spring tension. 👍🏼
My other video shows how to reset cables and wind the spring. Yes, it can be dangerous, but take your time. You would have to purchase some spring winding rods from Amazon to do that.
th-cam.com/video/uPyK_85TfoQ/w-d-xo.htmlsi=b8rvkS4synffy1qS
@@garagedoorgenius , wow, I did't expect to get your reply so quickly. :)
I will follow the instructions in this one. don't want to touch the dangerous stuff.
Thank you bro. So glad find your channel! Great job!
@@polestar707 I really appreciate the awesome feedback! 👍🏼 You got this buddy.
Great video, thanks for spending the time
Glad to help!
Great video. I do have a question, tho. My garage door doesn't open. The cable is gone. Is that the reason it doesn't open? What do you recommend I should do?
No cables is definitely the reason your door isn't opening.
I would get the door height. Order a pair of cables from Amazon. Then follow this video.
th-cam.com/video/uPyK_85TfoQ/w-d-xo.htmlsi=MqDzvaB1ez7WF4xe
The cables have been ordered. Thanks!
Thx. Straight and simple.
Good video though in my case i dont need to replace the cables, problem i have is when the door is down one side of the cable is loose has much slack, is this where i have to loosen the drum square screws & rotate the drum that would tighten up the cable then tighten the bolts? I would guess the proceedure would be different being that there would be much tension from springs eould have to use visegrips on the rod doesn't spin when loosing the drum screws?
If it were me, I'd follow this video. Just start fresh setting the cables.
Only part that will be different in your case than from the video, is the spring. You're spring is already wound up. So just stick a rod in the end cone, loosen set screws, then rest the rod/winding bar against the top panel. Then follow the steps getting the cables squared away.
th-cam.com/video/uPyK_85TfoQ/w-d-xo.htmlsi=3Is6ewwYgUaEzObn
This video totally solved my problem. Thanks!
Wow, you make it look so simple. I am going to try it.
Thanks 🙏
You got this! 🙏
Thanks! Somehow the loop on one of my cables had gotten frayed and was hanging by one strand. Only found it by accident while lubing the door for noise. Interestingly, when the replacements arrived and I got the damaged one off, it was 4 inches shorter than the new one. My guess was that since it was on a spring, it would've taken up the slack. I was wrong. The effect was that the opposite side of the door didn't close by about 4 inches. Since there was nothing wrong with the other cable, I wasn't going to replace it. But then I had to. And that turned out to be a good thing as it was frayed for an unknown reason much higher up.