The Clash: Should supermarkets ditch self-service and reinstate till staff?
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- เผยแพร่เมื่อ 29 ก.ย. 2024
- TV personality, Kim Woodburn, author lawyer and presenter, Rebecca Jane and fitness expert and journalist, Diana Moran, join Dan Wootton for The Clash
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Bring jobs back to the people, self-service sucks.
No it’s handy.
The self-service tills frequently don't work. The staff supervising scuttle endlessly from one problem to another
Last time I used a self service checkout was in M and S and because I had to as they had taken all their staffed checkouts away. I was ages on this dreadful self service system as first it would not scan a cauliflower so I had to wait ages for someone to come over and programme some sort code it, then I had to wait for a member of staff to come over again to 'clear a bottle of wine' for me, then I had to wait for yet another member of staff to come over and put a card in the machine to clear some sort of 'system error' ... it was a complete and absolute waste of my time. And the whole scene was just as you described ... watching staff in green Afghan jackets dashing from one terminal to another clearing down 'system errors' like some sort of demented madcap relay race.
If they frequently don't work they would not be there
@@rossblack9559 What an optimist you are or possibly a senior employee with one of the big 4. Thanks for the laugh
@@susanthomas Lmao, a don't know what's worse, ppl like you moaning about self service or they frequently do not work lol. You must spend an awful lot of time on them. Minute in minute out. Hour by hour day by day.
I wont use these things, so inhuman, I like the assistants to help and have a little chat while they push the stuff through the machine, it doesn't really hold things up and we don't want robots in everything.
I avoid self service tills like the plague. Bring back manned tills because people are loosing social skills - especially the younger generation!
Yet it’s better if I use them, because of my condition, so it’s more practical and more convenient for me, because it’s quicker than standing in a long queue.
I saw a young lady standing by the self service tills and no one at the cash. I asked her, if someone was working the cash. She said, I am and was very rude. She acted as if, her having to work was pissing her off.
@@catherinebranson8898 I experienced similar situation with a middle aged woman being employed at the self-service till, she vicariously wanted me to use that since she told me I was willing to pay by card and I dogmatically replied to her, thank you but I am a traditionalist and I would like to be serviced by the lady at the regular cashier aisle.
Not only are more supermarkets using self checkout tills, more and more of them seem to be 'card only' and not longer accept cash!
I like to pay cash, especially when i'm spending less than £10!
Wouldn't even change a £20 note the other day
I make a point of always paying cash when I can I like to be able to have a choice
It’s illegal to refuse cash, but there are limits to the amount of cash you can exchange at a till. Regards.
@@nigelwiseman2262 Unfortunately it's not illegal to refuse cash.
It may have a lot to do with the pandemic. Hopefully cash will come back for most places too.
YES. Boycott self serve tills. Our local Coop staff actually get pissed when you stand at the proper till. Easy solution. Stopped going to the Coop! Big shout out to our local SPAR. All staffed tills. 👍👍
Our local COOP doesn't have self service checkouts.
I’ve never used self service tills because they are designed to put people out of work. It’s that simple.
Peace
It's called improving productivity. Don't you understand basic economics?
@@lynxo5695 you asked:
“It's called improving productivity. Don't you understand basic economics?”
It's called integrity. Don't you understand basic humanity?
@@G58 Show the proof
@@rossblack9559 What? Why do you believe that it’s my job to cure your ignorance?
Walk into any supermarket and witness how few staff are on the roster. Ask any members of staff not afraid to speak about the facts. The numbers have halved over the past ten years. How can you be so wilfully ignorant of the evidence before your own eyes?
@@G58 People loosing their jobs. Dm cos some places less tills they are sacked or made redundant. They are used elsewhere.
I boycott the self service from day one, because jobs.
me too, its all ok for most people , till its your job thats automated out of existence
They are only useful if you are buying condoms, anusil and that thrush cream
Whenever I'm directed to a self service checkout by staff, I always reply that I wasn't aware I had applied for a job at this establishment.
Very good!👍🏻🤣
Lol.😅
I always use staff to serve otherwise they'll lose their jobs. People need work.
If a staff member suggests that I use self-checkout I refuse on the grounds that I am helping to save their jobs. I also add that I will if I can have staff discount as I would be doing their job.
So the staff member who is simply doing their job gets an earful from you for no fault of their own? What a charming chap you seem to be.
@@CorporalFriendlyShark why did you jump to the conclusion that I gave them an earful? Whenever I have said it to staff I have shown no malice or animosity and the staff member concerned has accepted my comments as a genuine concern. So can I suggest that you jump down off your high horse then stop jumping to conclusions.
@@michaelleyland9836 If I was being paid minimum wage in a retail job and ordered by higher management to encourage customers to use self-serve tills, and someone decided they were going to talk to me like that just for doing my job, I’d be livid. But whatever makes you feel big about yourself, pal.
@@CorporalFriendlyShark shouldn't harass customers then should they
@@CorporalFriendlyShark you are still assuming I was nasty to them. All I did was make a comment. The staff did not get upset but it looks like you are getting upset on their behalf. How very woke of you.
Self-service tills are not disabled friendly or useful for the elderly making both travel further to get to a til walking thru a barrier set up. Making elderly stand does not help.
they are not 'anyone' friendly ... except of course friends of big business ..
@@booth2710 you are right, the worse situation is you scan all the goods then tap your card and it does not work and you know that you have money in bank. Then the assistant asks you to try another til and that does not work and you know your cards works as you used it fifteen minutes ago. They then say oh try entering the number. What a process. They invent cards to so called make it easier they say, then invent tap as you go then a criminal taps you for your card and it make it easy for them to go shopping with out the pin. I loved good old sign a cheque and cash atleast when we have spent it they could not hack our account. Modern stuff can help but it hinders mostly.
@@geofffreitag4600 What would you expect lol
I'm disabled and they are better for me than manned tills in the main, because while I can walk with a stick or trolley, it is difficult for me to stand for any length of time. So I either need to be able not to queue for ages, and manned tills are slower. If I use a manned till I sometimes have to get my carer to keep my place while I find somewhere to sit. One local supermarket has completely done away with seating, which is awful.
@@cleoldbagtraallsorts3380 I understand your point. I am also disabled, I have cerebral palsy, arthritis and old. I also use a walking stick. I understand your thoughts but they don't care about the fact we want to be independent and have assistance to do basic things with out encumbering us. They are not user friendly. I have a product designer friend who states they are not totally user friendly reaching the keyboard is one problem for wheelchair users. But what ever the shop they only care about speed and money.
Hate them. They always break down when i try to use them, and there's never a member of staff to come and fix it when you want them. Happened to me today, in fact!
I will not check out my own shopping while being watched by a staff member AND pay the same as those who use manned tills!! Self service is taking away jobs. Don't use them.
Get rid of them!
Yes, self service should be ditch.
Keep using cash
Anyone made to use a self service checkout should get a 5% self service discount
Now, if that was how it worked, I might just like them more (provided as few people as possible knew about the discount, because then it would defeat the object of shortening the queues).
Hate self service.....go away for good
I don't use self service, and use cash where ever possible
Yes they should as a store assistant I can't stand them and know many want till staff. Also remember when you pay by card you give your financial freedom away unless you pay with cash.
Was saying to my son this morning how more and more self service tills giving us less contact with each other soon humans will be just zombies never speak ing to anyone . We’re losing ability to talk to each other!!
They are only going the same way as other businesses, banks, car makers, customer service centres, and lorries and buses will follow the trend. There goes more paid jobs...
Create jobs by scrapping all self services
100% yes, I hate those self service tills
My local asda doesn’t have till staff until 8am I hate it! Bring back the ladies to the tills love a good chin wag!
Yeah you are the type of person who holds up tills and queues for a chinwag with a stranger.
@@rossblack9559 You're the only one that flooded this video with stupid comments. SOD OFF PRAT.
It's nice for the oldies to be served...might be the only conversation some have all day..
Restaurants are becoming more rude too. I am single. Eating in a restaurant maybe the only conversation I get that day. A waitress may feel I am not worth serving, since the tip may be more with a group of people at a table.
I had to use one this week & it had so many errors even staff were struggling to use it, in the end they had to set up staff on the tills
that happened to me in Tesco years ago ... machine packed up and they couldn't get it working so I had to get all my items together and go to another till ... that one packed up as well so I left all my shopping on the metal plate and walked out
@@booth2710 Well done sir!.
Put simply, yes. I avoid the self service checkouts like the plague. It's all part of the deliberate drive towards automation.
I've never used the self service tills. Employment is more important than profit.
Good God who would want to have a conversation with those first two women.
Bring back manned tils,all who go to the self service,well there family members or friends kids won't have a job very soon.
Perhaps they should pay staff more if self service doesn’t work and they want human interaction, the main reason I assume self service exists in the first place is to cut costs on staff.
Hahaha, the Kim Woodburn effect.
If they make you use self service then give us a 20% discount for doing their job.
Shops are soulless and depressing without staff.
My local supermarket is soulless and depressing WITH staff!
Kim is HILARIOUS with the gin at the end , lol. By far the most entertaining celeb we have on TV at the moment.
She isnt a 'celeb' she cannot work a mobile, but had an ability to do a teams or zoom call and the ability to do programmes etc. Yeah whatever.
@@rossblack9559 someone else must have set it up for her, maybe her manager
I refuse to use the self checkout, it is impersonal, troublesome and also, I feel that I am paying the same prices as everyone else and that includes service, hopefully with a smile. I get to meet people, communicate, and that is important after years of wearing masks and never seeing a smile. Some people prefer the self service tills, but to have only those is not a good idea.
Love Kim 😂😂😂😂😂
Yes yes yes yes yes cash is king in my world and people beat machines every time.
Yes, I refuse to use self service. Bring back staffed tills. I'll sign the petition.
Just absolutely brilliant , classic Kim 👍🤟😎🤩
Never use them, why. Am i a supermarket employee whilst using self service, yes so i want a payment.
I have never used these self service tills because they put people out of jobs and more importantly to me, I don’t work for Tesco, they don’t pay me to put my shopping through their tills. I see self service tills as a mark of greedy supermarkets, self service tills get rid of them!!
I prefer speaking to a person and served by a person. If they don't have cash I go elsewhere.
Personally i lothe the self service tills and wherever possible, i refuse to use them, or avoid the shops that only have them
The software they use is cheap but I agree with Dan you still have to ask for help with the issues
Yes people count . Humans need to intetact
I detest them I think I am the only person who can argue with the fecking things
Yes, yes, yes. There aren't enough jobs now.
I shop at my small local Sainsbury’s 4 to 5 times per week. I flee in, flee around and whizz through the self service till no probs at all. Incidentally, Safeway had scan and go 25 years ago which I thought was the brilliant with a toddler in tow coz I was in and out. Used the green boxes (no plastic carriers in sight) which fitted into the top of the trolley. Then suddenly this concept disappeared until lo and behold it has now come back full circle again.
Kim is brilliant 😂👏🏻
I totally agree with Diana & Kim. Whilst I am tech mad and use self-service tills in both supermarkets and restaurants, I do, on the odd occasion, like to have a chinwag with the person at the till from time to time. In fact, when I go to farmers' markets, I love having a chinwag with the stall holders, asking about their produce, as it's an education for you. I also agree with Diana; many times at the self-service checkout, something goes wrong, and you end up waiting several minutes for someone to come and help you, whereas at a manned till, they can sort it out instantly without you knowing. Human interaction is still an important part of the shopping experience, especially at markets. I think Rebecca is an absolute hypocrite, she says she has social anxiety, yet she's prepared to come onto public TV and have a heated debate. Lastly, for people with disabilities, self-service may be impossible, as Diana says.
Save jobs! Self-service is losing jobs!
if they want to use a machine to do a previously human job , tax them for the privilege
Bring back petrol pump attendance! (just a job creation idea?).
Always queue up to be served by a human even if just a drink ill wait
For me even worse is the fact that more and more retail outlets have self service which only takes cards , in M&S the other day the manned checkouts were closed the 15 self service were open but there was only one which took cash and there was a queue for that one . Retail outlets are doing their best to try and put people off using cash and after a quick chat in the queue I am not the only person who thinks that .
This is what they want, a cashless society, digital money
and lidl
What is ur point? How do u get paid?
Do what we do in NZ - have both. Tends to be that those with a few items do self serve (with someone on hand to help if required) and those with full trollies go through the manned checkouts. Generally have equal numbers of both. Works well 😊😊
Theres an Asda near where I live and after a certain time of night that's the only option so I shop elsewhere
I hate poundland self service when you buy a discounted item as it goes through at FULL price as they do not put a discount bar code on the dam item. Then you have to wait & call someone over who has no clue what to do & then says go on the manned till!
So that is what the staff are meant to do though not self service tills. You expect the self service till to jump off its bolts and find the scanner for the discounted item? What fantasy do you live in? It would happen the same on a till. And if its discounted how would any till or staff even knpw that without the barcode.
@@rossblack9559 PRAT.
We dont like them BUT WE NEED BOTH .WE NEED OUR LOVELY LADIES AND GENTLEMEN WHO SERVE US .WITH A SMILE AND WE LOVE THAT .I WANT A CHAT .AND SMILE .YOU SUPERMARKETS NEED US AND WE NEED YOU .WE KNOW ITS ALL ABOUT PROFIT. BUT IF YOU TAKE AWAY THESE SMALL PLEASURES FROM BORING FOOD SHOPPING ETC .WE WONT COME TO YOUR STORE ANYMORE. SO IF YOU PLEASE US WE WILL PLEASE YOU. 😂LINDA BELLAMY 2023 APRIL.
I want to give my thought's. Self service is not for us all, if I'm being honest they are a pain in the behind but they are quick but I'd like more checkout staff it's good to chat, they should not cut numbers for money purposes problem is that's big business, go to your local news shop or shops of that nature who will engage and it puts money back into local economy. Not big business.
Shops need to pay customers to scan their own shopping! It's exploitation to the highest degree. Employ real checkout staff!
That women drove me crazy talking over everyone. Had to stop watching
Don’t see what the issue is. I remember when self service came in. There’s all this talk about old people who can’t do it at the tills. It’s not that they cant it’s that they won’t!! I’m only 22 as well. It’s not like I grew up around it. I learned to use it so don’t see why others can’t?
Self service is disgusting.i hate using them.because i dont like n cant use them,i have twice 4got 2 take my change frm the machine
Always pay in cash. Don't give your details away.
Would NOT want to be behind Diana Moran... so slow!!!!
Well said Kim.
Personally, I prefer supermarkets to have a mix of self service and staffed tills.
Yes, supermarkets should absolutely get rid of self-checkouts and bring back manned ones.
And while we're at it, we should get rid of cars and bring back horse-drawn carriages. Let's get rid of electricity and bring back gas street lamps.
You really have to be a little bit dense if you can't scan a few items and put them in a bag. It's hardly the stuff of geniuses.
who the hell goes to zara
Yes, Yes and Yes
I avoid these crap machines as i sometimes get indegestion tablets then i have to wait for an assistant to ok it. Complete waste of time.
The problem is self-service is no good when you need to buy liquor, and no good if there's a problem with the pricing. No good if you have multiple items of the same type and can't be bothered to put them in the 'bagging area'/scale. That's where a clerk is needed.
Then dont do self service if it is that much of an issue for you. Good grief. You would think you have to run 50 miles, it takes 2 minutes, maybe the issue is you not them. The same issue when scanning happens on normal tills aswell.
@@rossblack9559 Ross, get stuffed mate. Problems with pricing can occur in self-service too. YOU'RE A PRAT. And NOBODY agrees with you. Zero upvotes.
technolgy waste of time virtually always have to ask for help. Best way forward is to go to these tills with frozen foods if you get stuck coz you cant scan some item just leave the whole trolly there and walk out. Have you seen food prices fall since the reduction of staff🙂😀😀🙂🙂🙂
Actually, pre-pandemic and now the Russia/Ukraine war, food variety and cost had never been better and food waste has never been higher... that might change in the near future.
Her local Booths… says everything.
Maybe not having three people on would be a good thing and only one made much sense
I won't use them supermarket are taking the piss
50-50 - but cash !!!!not cards only
Yes..... ditch self service en mass. ...... bring back people.... have one or two particularly at night.... but I HATE using self checkout.
Nice try Dan, controlling three blondes, like trying to herd cats.
What about the discrimination I.e. One price for some customers and one for so called club card customers! I thought we were all the same 😉
I like the self-scan tills. I can scan as I am shopping, see the exact amount, remove items and most important put them into a bag as I am going around the shop. At the self-scan till, I zap the till with the barcode reader, pay and go. I don't even have to pack it all as I have done it going around the store. Sometimes it will require a staff member to re-zap items (security check) and I have to unpack and then repack, but it is rare enough. It can take me sixty seconds at the till. I don't have to wait around for half an hour while people discuss their week or what they saw on TV.
Spot on. I was in a shop the other day, they had 2 out of 8 tills on with queues stretching right down the store. If those other 6 tills were self-scan I would have quite happily done it myself to get done quicker.
well if you sometimes have to get a staff member - which you probably have to hunt around the whole store to find, to rescan your stuff and then repack it all you may as well go through a manned service till in the first place.
That is a different thing entirely, you are referring to the gadget you take with you and scan as you go and just pay at the end. I think most people are referring to the actual self scan tills. Where you scan them at the end of your shop and have to do each item yourself. Your method would be beneficial to some people as long as there is no card problem. Having to scan items, some bulky and heavy through the actual till is really hard for some older or disabled people. We need the staffed tills, they can assist instantly if you need help to fill your bags or your card has trouble, which you see all the time.
@@joyelmes7814 I agree it is different from the normal self-service, which I used before using the self-scanners. Also, as you stated, you have to use a credit card which means not everyone can use them. I also use the self-service when I need change for work as the banks are now rubbish with giving you change.
There should be enough manned tills to cater for all types of customers. However, I have worked for a brief four months as a till operator at ASDA in 2001. You do not get given time to talk to customers and be all helpful to them, in fact, it is the opposite. You are kept to targets on customers getting through the tills, and so a slow customer is biting into your performance ratings. Of course, most staff including myself always tried to be nice and accommodating to customers but you risk getting a trashing from your supervisor.
Also, not all till operators have access to all services or functions on the till. So then the supervisor needs to be called, and that can take ages. As I am sure anyone who has been through a till will know about.
@@martinbobfrank I agree with your comments. This video has attracted a majority of self-checkout haters by a highly biased presenter. My local supermarket seems to be operated by checkout staff that would rather not be there, but the answer is choice. Supermarkets should provide staffed checkout staff at all times.
I love Kim Woodburn 🤣❤️
Rebeka has little to say. Of any interest
Dan lost control in the middle there very poor from him
I refuse to use them, simple as that.
Yes I prefer the personal touch
Everybody should refuse to use these things, just let the space remain empty and unused, the stores will soon react. If you have time, fill up a second basket of as many different mixed goods as you can and dump it at one of them, then take your real basket to a human checkout.
Girl it's 2022. Adapt or get left behind, that's evolution
What a stupid thing to tae say
Good idea.
If I wanted to scan groceries I'd get a job in a supermarket. Always use staffed tills and CASH.
Nice to see Diana Moran again she is such a lady......
Absolutely agree. Those self service machines area bloody disgrace,
The problem is.. Who the hell resolves queries and incorrect pricing - which OFTEN HAPPENS!
Why is this a drama?! I have seen it in CONTINENTAL EUROPE work JUST FINE! MOST OF THE BIG STORES HAVE BOTH...
In Belgium/ NETHERLANDS/ FRANCE/ GERMANY, in the big stores, you go to the self service places and often it's cards only, which I don't mind, if it means me not standing in queue. Yes, people that never used it will have issues using it the first time, but I don't want want to wait 30 minutes with my 3 items infront of carts full of groceries... You can have BOTH! It doesn't mean people are being sacked, it's just quicker for people that have few items to go.
Kim butting in and taking over as per! She mentioned something about 'Aunt Fanny' was it in the 50s or earlier people spoke like that-get with it Kim and I don't mean the gin.
Yes they should
I'm with Kim...Mom's on their mobile phones oblivious to what their children are doing!! Self serve should be for 10 items or less...
Less and less jobs.What the hell!!!!! Where are people going to work ,get pay,and buy from these same chains.
I understand how annoying self-service checkouts can be. They harass us nonstop once we press the ‘Start’ button on the screen. Especially the part where it says “An assistant will be with you shortly!”. They don’t stop talking. “Please take your receipt”. No, YOU take my receipt and stick it up your arse. So annoying. 😮
To keep up with the modern era, it will be a case of either everywhere use card machines, or gtfo.
I know my mother NEVER used one. she is just like Diana in that regard. NEVER used it. I agree with Kim. I see both sides. You do take jobs away by giving self checkins. And as I said about the pin code it needs lots of technogolocial refining