Any modifications or you pull too hard and warrant is over.. Craftsman used to be like Duralast.. just walk in and get a new one.. no questions asked. BTW.. JD starters on the older ones. Companies actually made special wrenches for them.. I've got a half dozen modified to get in to the bolts, plus a few actually made for it. Usually use them all, just to get 2 bolts🙄
When I worked for Caterpillar it was required we reinstall 3 bolts on the starter but when I went to Peterbilt, every starter only got 2 bolts ( flat rate ) 😂
I sell a lot of zone parts though like you said no questions asked usually on parts too. But like snap on reps they go thru managers seems like the great guys all move on.
Correct back in the day snap on ,regardless of what it was, It had a lifetime warranty, didn’t matter if it was a Clock, a beach, towel, a cooler or an impact no questions asked , just give it here.it would be change out. If not, you’ll have it next week.
That’s a store manager protecting the profit margins, I bet it’s not company policy? I hope. Usually as long as it’s on the computer by phone number “ here you & Adios friend “
Any modifications or you pull too hard and warrant is over..
Craftsman used to be like Duralast.. just walk in and get a new one.. no questions asked.
BTW.. JD starters on the older ones. Companies actually made special wrenches for them.. I've got a half dozen modified to get in to the bolts, plus a few actually made for it. Usually use them all, just to get 2 bolts🙄
When I worked for Caterpillar it was required we reinstall 3 bolts on the starter but when I went to Peterbilt, every starter only got 2 bolts ( flat rate ) 😂
My snappy guy would hands down replace it snap on is great stuff but the reps are hit or miss for sure.
I sell a lot of zone parts though like you said no questions asked usually on parts too. But like snap on reps they go thru managers seems like the great guys all move on.
Correct back in the day snap on ,regardless of what it was, It had a lifetime warranty, didn’t matter if it was a Clock, a beach, towel, a cooler or an impact no questions asked , just give it here.it would be change out. If not, you’ll have it next week.
Unfortunately our AZ the employees asked for receipts and the whole set it was a headache the workers said “the wrench is 7$ just buy another
That’s a store manager protecting the profit margins, I bet it’s not company policy? I hope. Usually as long as it’s on the computer by phone number “ here you & Adios friend “