Thanks for Stopping by I made a list of a few Fios Products I spoke about! Fios Router CR1000a amzn.to/49UdIfh Fios Wi-Fi Extender E3200 amzn.to/4c3dKU3 New Verizon Extender vz.to/3wAtg9r
I already have an Extender from FIOS and ONLY want them to EXCHANGE the one I have that I can not use wirelessly SAME situation you describe. I do not think I should PAY for a 2nd extender
@johnboyengland3476 No you absolutely should not. Are you renting the extender you are using? It takes a little bit of pressure but the squeaky wheel will get the grease.
@@PizzlesTechTime THANK YOU I will hold off and not spend a dime because you are correct, I have one I already rent and I will keep calling to get mine replaced as YOU DID THANK YOU for doing the WORK FOR US so I only need to concerttrate on getting the right guy or girl to send the replacement.
@johnboyengland3476 yeah sadly you may have to be very persuasive or get them on your side. Let them know you're taking time out of work and you are missing out on a b&c because of your internet service don't working. I really just want someone to help me. Sadly I actually had an interview at Verizon and I didn't make it past the second interview. I would have loved to make a difference and do something I enjoy
I have this specific extender connected wirelessly. The if you are having trouble try plugging it in downstairs getting a connection then unplugging it and moving it upstairs. Not sure if you're using the same exact equipment though
I have FiOS 1 Gig. When I upgraded, the tech installed a CR1000A router, but an E3200 extender. I contacted Verizon and they indicated that the CE1000A extender requires 2 Gig and therefore won't send. I want to access 6 GHz channels, but the E3200 only offers two sets of 5 GHz channels. Am I getting bum advice?
Yeah they basically are sticking to the message that they want to give their customers the old router that does not work wirelessly with the new one. I have been using it and haven't been really impressed with the results. I ended up hooking up my Netgear nighthawk X10 in my office but it doesn't have Wi-Fi 6E or 7. If you can get it for free it is definitely worth it otherwise I wouldn't pay for it.
@@PizzlesTechTime my E3200 extender is connected to my CR1000A router via coax. I'm asking if their statement that the CE1000A extender requires signing up for a 2 Gig plan is BS. Is this video creator suggesting they have a 1 Gig plan and still able to use the CE1000A? I tried speaking to several different Verizon employees and they all said the same thing, CE1000A won't work on a 1 Gig plan, only a 2 Gig plan.
When you connect the extender, will you see a separate SSID or will there still only be the original one? I thought i read the extender will just replicate the same SSID name. I have seen other extenders will broadcast a new SSID_EXT and you can connect to that one?
We have model CE1000A and gateway us the Ask model at night speed go very low can be to 2 and 7 at during the week we reboot are router once or twice are stream at night lags a bit and picture get kind of blurry too.. they told me I should move the router around to see if that would help and get some kind of mesh ..
I would assume so but that may be pretty difficult. Might be better off buying a few cheap extenders. Unless you are really good at installation and don't mind cables all over the place
@@PizzlesTechTime my curiosity demanded I try it and it worked great. 5 solid green signal bars !!! A whole lot of labor but hey if ya got know you gotta know lol
Yeah I can imagine lol I didn't even want to run it from one room to the other. Although I rent so that would be work that would eventually be for nothing.. My landlord also doesn't like to pay lol
Great news! I don't have FIOS but it's taken me six weeks and two rounds of equipment to get my extender to work wirelessly. Today after my fourth chat with support, connecting the gateway by ethernet, and being told by the rep she needed to escalate my issue, they had technical issues and I lost the conversation. So I just moved it to my office and hoped for the best. It's working. In my case, I think it comes down to crap directions for set-up and reps who mean well but aren't sufficiently trained (or tiered so escalation can happen). It's been a disappointing experience (I've been with Verizon for at least a decade), but it's working so I'm not going to ask any more questions.
Great video. I had the same exact problem, spending hours trying to connect the extender to my router. Verizon confirmed my extender would not work with my router. Unfortunately, they are out of stock of ce1000a.
Thanks for the video, Verizon of course sent me the E3200 even though I specifically asked for the CE1000A. Then they told me that the CE1000A was "unavailable", so I asked if they were out of stock and they said no, I have to buy it. So I go to buy it and it won't let me checkout, now they're telling me I have to upgrade my plan from the 1 gb to the 2gb or the CE1000A wifi extender will not work, which I do not believe.
No they are telling you if you upgrade your plan they probably can offer you that extender for free. I went through hell and high water with Verizon They waited 3 months to give me my money back for the one I purchased. The woman who originally helped me was great but she never contact me again like she promised. So I had to stop paying my bill until they threaten to shut it off and I called every week for like 3 months. 250 bucks is a lot of money to have up in the air. Super super frustrating seems like it will be the case whenever you're dealing with a corporation. I'm pretty sure the extender would work fine if you wanted to purchase it.
@@PizzlesTechTime I finally found a CE1000A on Ebay, but beware the first one they sent me was just another E3200, then I was sent the CE1000A after complaining. It hooked up immediately to the CR1000A wirelessly, then moved it the room I wanted it to and hardwired it to a switch to hardwire a desktop, phone and printer, for my office. I've been using it for a week it's been flawless and saved me from drilling through two brick walls with more exterior coaxial cable across a steep portion of roof. The download speed is almost on par with a desktop hardwired to the router as it is to the extender, router was basically 850/850 3ms and the extender was 800/400 8ms ping all on the 1gb plan.
Hi I think I'm going through the same experience they sold me on trying 5G home plus . The lady on the phone told home plus ranges from 300-1000 mbps but now on the account it says up to 300 mbps so this is the first thing where I felt they were dishonest with me. Second they send me an extender bcz the signal downstairs is weak . I have CR200A gateway but they sent me E3200 extender which didn't connect and not until I watched your video and I realized it's an old extender ! Another reason I belive this extender is not compatible is when I try to add extender through Verizon app it shows totally different model extender CE1000A. When I called support they said no it should work and they made me repeat the same steps which of course didn't work . Now they want me to wait couple of days so they can investigate. Not sure why they are doing this . I'm having hard time believing it's all mistake specially it seems to happen to a lot of people. Something fishy is going on. What do you think? Thanks for your video by the way . Without it I would wasted a lot of time trying to get it to work.
That really is odd ... Your router should be c1000a. Maybe they tried to reconfigure the gateway to act as a C-1000A. Nothing surprises me anymore though but I try to assume they do not intend to hurt people. I have to at least try to believe in goodness. Also I quote this in a lot of my videos but stanloms razor says never attribute malice to something that can be explained by incompetence. Something along those lines lol and there is plenty of incompetence to go around
HELP I HAVE CALLED VERIZON 3 time and they tell me NO NO NO I am STUCK with the WRONG EXTENDER and they can do nothing about it. I have been a FIOS customer for 18 years 18 years PLEASE tell me you have a number I can call to get the Extender that is compatible with my Router. I have a square router and my CURRENT extender is ROUND. I need to talk to the Lady who helped YOU. Please please give me some directions if you can ???
@@PizzlesTechTime I will have them create a TROUBLE CALL and then let them no they can not close it because I can not use my current extender wirelessly, then I will ask they exselated it Ican not spell Thank you! You make my computing better
It would depend on how many walls and how thick they are. Or if you have a coaxial port near your outside you can plug it in right there. Anywhere you have coaxial or ethernet you can plug it in.
@@jimmckay3841 do you get any 2G Wi-Fi now outside? Are you trying to stream television is that what you're saying? You could always try it and return it or buy a cheap repeater from Best buy or something
I have the Wnc-cr200a modem and the ce1000a extender i average only 350 down and 25 up at the best but after my acp benefit was converted to verizon forward and paying 30.00 a month for 5g home plus i guess i can live with it...but . The equipment is capable of alot more than 350 down right??? Im pretty sure I have the potential for a big increase when the ultra wide 5g gets to my area
To be quite honest with you I'm not sure how 5G internet works. Although your speeds will be affected by how much traffic is in your area. Depending on how much speed you pay for on Verizon FiOS you are supposed to be guaranteed. At least wired but I'm guessing they do not guarantee any speed on 5G?
@PizzlesTechTime I am clueless...I'm currently in a hotel so I went with 5g home plus they offered and don't me wrong 350 down is fine for what I need I'm just praying that eventually it speeds up as I know the equipment I have is capable of up to 2.5 gig speeds...with the 5g home plus you are paying for the highest possible speeds but only guaranteed 300 down and 20 up
@PizzlesTechTime I do have a question tho...I have my wifi set up to automatically put me on the 2ghz...5ghz...6ghz...bands it deems appropriate and I average 100 down on 2ghz and 350 on 5-6 ghz...if I turn that feature off and choose separate ssdis for each band is it possible my speed could increase at all or in your opinion will it probably stay the same
@smokeytwitchsmokey I would say it would probably stay the same. It all depends on which device is connected. Smart home devices it's best to leave them on IOT network or 2.4 All your high speed devices should be on the Smart Network. That is how I use it at my house and I don't have any issues. Although when it first came out it wasn't great so I guess results may vary. Also your connection depends on your device what device are you getting 350 megabits per second? Do you know the Wi-Fi protocol is it 6, 6e or 7
@PizzlesTechTime 6e....my samsung a24 plus and iphone 14 plus both average the same...I'm happy with what I average and I know the potential is there for a big increase to my speed. I guess I just need to have some patience for now....I had t-mobile before verizon for my internet Tmobile 550 down 50 up for 60.00 Verizon 350 down 25 up for 30.00 I was able to secure that price by adding my acp benefit and converting it into what they call verizon forward
Thank you brother I have almost 15 videos none of them finished. I had Thursday or Friday off to spend time with family and work and I got a lot done. Not quite there yet though
What are the odds I stumble onto your channel while i’m researching network stuff for my new place, guess I have to subscribe now. I never talked to you in person but hope all is well at the warehouse.
@@PizzlesTechTime Bham @ Tmusa? I don’t want to put too much info out here on the net but i’ve seen you at the time clocks and your car with your youtube decal on the back windshield but never checked your channel out.
@ZayPaperChasing I feel you! Say what up next time! I see so many people on the road every day. I'm super bad with my memory. The 🧠 is muscle though, and mine is pumping!
@ZayPaperChasing Congratulations on the new place! I only need an extender because the house is big and old. I have no Ethernet and I have the second and third floor rented for my extended family. Lots of people and animals here 😂
@@PizzlesTechTime I had a tplink mesh system and with the time and money it took me to figure out MoCA working + i was better off getting the cr1000 but the extender as you have expressed before wasn’t FULLY compatible
@@jeanetteadams3803 I know it is sad to see. Just poor communication as far as I can see. I'm trying to get a job in tech I actually applied at Verizon. Unfortunately still waiting
I am trying to be positive through bad and good sometimes it's not easy but it definitely has a positive effect on my family. My life has become much better by the day.
U didn’t even show your set up or show us what the extender loos like. Your ping on those speed tests look bad. 10 ms… mine is 3. I bet the extender is the culprit. Verizon keeps mentioning that I’m entitled to a extender and I say no thanks. Extenders slow down your internet and I don’t really need signal strength.
Yeah this was a reply video to my extender video originally. If you need that type of ping then maybe the extender isn't for you. I just wanted an ethernet jack so I can plug in a NAS or my PC. I don't have any issues with the extender at all. In fact these new extenders seem to replicate your speed very well. They are using the same technology that is used in mesh systems.
if your router has a grey V checkmark and your extender has a red V checkmark it will not connect wirelessly - Verizon sent me this extender too and ive had nothing but headaches. You need the model CE1000A extender in order to wirelessly connect to the grey checkmark router (model CR1000B)
Thanks for Stopping by I made a list of a few Fios Products I spoke about!
Fios Router CR1000a
amzn.to/49UdIfh
Fios Wi-Fi Extender E3200
amzn.to/4c3dKU3
New Verizon Extender
vz.to/3wAtg9r
I already have an Extender from FIOS and ONLY want them to EXCHANGE the one I have that I can not use wirelessly SAME situation you describe. I do not think I should PAY for a 2nd extender
@johnboyengland3476 No you absolutely should not. Are you renting the extender you are using? It takes a little bit of pressure but the squeaky wheel will get the grease.
@@PizzlesTechTime THANK YOU I will hold off and not spend a dime because you are correct, I have one I already rent and I will keep calling to get mine replaced as YOU DID THANK YOU for doing the WORK FOR US so I only need to concerttrate on getting the right guy or girl to send the replacement.
@johnboyengland3476 yeah sadly you may have to be very persuasive or get them on your side. Let them know you're taking time out of work and you are missing out on a b&c because of your internet service don't working. I really just want someone to help me.
Sadly I actually had an interview at Verizon and I didn't make it past the second interview. I would have loved to make a difference and do something I enjoy
Great video !! So glad you able to finally resolve this with Verizon . You are the best tech TH-camr in my eyes 😌💖
Thank you so much! I may have an ulcer from this video but I hope i will be ok. No matter what happens I always love and I always will! 💓
I was able to order the extender through the app for no cost!!! 2 day shipping!
I just did the same thing yesterday
Did you connect the router via Ethernet, Coaxial, or you connected wirelessly? My router is on the ground floor but my weak spot is upstairs
I have this specific extender connected wirelessly. The if you are having trouble try plugging it in downstairs getting a connection then unplugging it and moving it upstairs. Not sure if you're using the same exact equipment though
They did it to me 8/24. The supervisor is not aware it's incompatible with wnc-cr200a
I have FiOS 1 Gig. When I upgraded, the tech installed a CR1000A router, but an E3200 extender. I contacted Verizon and they indicated that the CE1000A extender requires 2 Gig and therefore won't send. I want to access 6 GHz channels, but the E3200 only offers two sets of 5 GHz channels. Am I getting bum advice?
Yeah they basically are sticking to the message that they want to give their customers the old router that does not work wirelessly with the new one. I have been using it and haven't been really impressed with the results.
I ended up hooking up my Netgear nighthawk X10 in my office but it doesn't have Wi-Fi 6E or 7. If you can get it for free it is definitely worth it otherwise I wouldn't pay for it.
@@PizzlesTechTime my E3200 extender is connected to my CR1000A router via coax. I'm asking if their statement that the CE1000A extender requires signing up for a 2 Gig plan is BS. Is this video creator suggesting they have a 1 Gig plan and still able to use the CE1000A? I tried speaking to several different Verizon employees and they all said the same thing, CE1000A won't work on a 1 Gig plan, only a 2 Gig plan.
When you connect the extender, will you see a separate SSID or will there still only be the original one? I thought i read the extender will just replicate the same SSID name. I have seen other extenders will broadcast a new SSID_EXT and you can connect to that one?
Extender merged my network and worked fine with no setup.
We also have the wifi extender and we have slow sleep and the router we have is the Verizon gateway ..
This exact extender? What model is the gateway? How slow what's the speed M
We have model CE1000A and gateway us the Ask model at night speed go very low can be to 2 and 7 at during the week we reboot are router once or twice are stream at night lags a bit and picture get kind of blurry too.. they told me I should move the router around to see if that would help and get some kind of mesh ..
@PizzlesTechTime are speed right now is 17 down and 16 up we have are gateway in the kitchen by the window ..
@tonibrockman1442 yeah I'm not sure what you're referring to by gateway. The C1000A should be your router and then you have an extender?
Can I run 60' of ethernet cable to my garage and plug in the extender out there to get wifi out there?
I would assume so but that may be pretty difficult. Might be better off buying a few cheap extenders. Unless you are really good at installation and don't mind cables all over the place
@@PizzlesTechTime my curiosity demanded I try it and it worked great. 5 solid green signal bars !!! A whole lot of labor but hey if ya got know you gotta know lol
@@PizzlesTechTime hardest part trenching under my grass. Lol
Yeah I can imagine lol I didn't even want to run it from one room to the other. Although I rent so that would be work that would eventually be for nothing.. My landlord also doesn't like to pay lol
Great news! I don't have FIOS but it's taken me six weeks and two rounds of equipment to get my extender to work wirelessly. Today after my fourth chat with support, connecting the gateway by ethernet, and being told by the rep she needed to escalate my issue, they had technical issues and I lost the conversation. So I just moved it to my office and hoped for the best. It's working. In my case, I think it comes down to crap directions for set-up and reps who mean well but aren't sufficiently trained (or tiered so escalation can happen). It's been a disappointing experience (I've been with Verizon for at least a decade), but it's working so I'm not going to ask any more questions.
Yeah it seems like ever since they merged wireless and FiOS they've been having a ton of issues. I've been 10 plus years myself and mostly happy.
Great video. I had the same exact problem, spending hours trying to connect the extender to my router. Verizon confirmed my extender would not work with my router. Unfortunately, they are out of stock of ce1000a.
Thanks for the video, Verizon of course sent me the E3200 even though I specifically asked for the CE1000A.
Then they told me that the CE1000A was "unavailable", so I asked if they were out of stock and they said no, I have to buy it.
So I go to buy it and it won't let me checkout, now they're telling me I have to upgrade my plan from the 1 gb to the 2gb or the CE1000A wifi extender will not work, which I do not believe.
No they are telling you if you upgrade your plan they probably can offer you that extender for free. I went through hell and high water with Verizon They waited 3 months to give me my money back for the one I purchased. The woman who originally helped me was great but she never contact me again like she promised. So I had to stop paying my bill until they threaten to shut it off and I called every week for like 3 months. 250 bucks is a lot of money to have up in the air. Super super frustrating seems like it will be the case whenever you're dealing with a corporation. I'm pretty sure the extender would work fine if you wanted to purchase it.
@@PizzlesTechTime
I finally found a CE1000A on Ebay, but beware the first one they sent me was just another E3200, then I was sent the CE1000A after complaining.
It hooked up immediately to the CR1000A wirelessly, then moved it the room I wanted it to and hardwired it to a switch to hardwire a desktop, phone and printer, for my office.
I've been using it for a week it's been flawless and saved me from drilling through two brick walls with more exterior coaxial cable across a steep portion of roof.
The download speed is almost on par with a desktop hardwired to the router as it is to the extender, router was basically 850/850 3ms and the extender was 800/400 8ms ping all on the 1gb plan.
Hi I think I'm going through the same experience they sold me on trying 5G home plus . The lady on the phone told home plus ranges from 300-1000 mbps but now on the account it says up to 300 mbps so this is the first thing where I felt they were dishonest with me. Second they send me an extender bcz the signal downstairs is weak . I have CR200A gateway but they sent me E3200 extender which didn't connect and not until I watched your video and I realized it's an old extender ! Another reason I belive this extender is not compatible is when I try to add extender through Verizon app it shows totally different model extender CE1000A. When I called support they said no it should work and they made me repeat the same steps which of course didn't work . Now they want me to wait couple of days so they can investigate. Not sure why they are doing this . I'm having hard time believing it's all mistake specially it seems to happen to a lot of people. Something fishy is going on. What do you think? Thanks for your video by the way . Without it I would wasted a lot of time trying to get it to work.
That really is odd ... Your router should be c1000a. Maybe they tried to reconfigure the gateway to act as a C-1000A. Nothing surprises me anymore though but I try to assume they do not intend to hurt people. I have to at least try to believe in goodness. Also I quote this in a lot of my videos but stanloms razor says never attribute malice to something that can be explained by incompetence. Something along those lines lol and there is plenty of incompetence to go around
HELP I HAVE CALLED VERIZON 3 time and they tell me NO NO NO I am STUCK with the WRONG EXTENDER and they can do nothing about it.
I have been a FIOS customer for 18 years 18 years PLEASE tell me you have a number I can call to get the Extender that is compatible with my Router.
I have a square router and my CURRENT extender is ROUND. I need to talk to the Lady who helped YOU. Please please give me some directions if you can ???
I ended up calling like every week until I got someone who was a professional. I got lucky I guess but you can keep trying
@@PizzlesTechTime I will have them create a TROUBLE CALL and then let them no they can not close it because I can not use my current extender wirelessly, then I will ask they exselated it Ican not spell Thank you! You make my computing better
How far does it reach? I want to put a TV in my yard
It would depend on how many walls and how thick they are. Or if you have a coaxial port near your outside you can plug it in right there. Anywhere you have coaxial or ethernet you can plug it in.
@PizzlesTechTime I have a router in basement that's closer to the outside idk if it will go through foundation
@@jimmckay3841 do you get any 2G Wi-Fi now outside? Are you trying to stream television is that what you're saying? You could always try it and return it or buy a cheap repeater from Best buy or something
I have the Wnc-cr200a modem and the ce1000a extender i average only 350 down and 25 up at the best but after my acp benefit was converted to verizon forward and paying 30.00 a month for 5g home plus i guess i can live with it...but . The equipment is capable of alot more than 350 down right??? Im pretty sure I have the potential for a big increase when the ultra wide 5g gets to my area
To be quite honest with you I'm not sure how 5G internet works. Although your speeds will be affected by how much traffic is in your area. Depending on how much speed you pay for on Verizon FiOS you are supposed to be guaranteed. At least wired but I'm guessing they do not guarantee any speed on 5G?
@PizzlesTechTime I am clueless...I'm currently in a hotel so I went with 5g home plus they offered and don't me wrong 350 down is fine for what I need I'm just praying that eventually it speeds up as I know the equipment I have is capable of up to 2.5 gig speeds...with the 5g home plus you are paying for the highest possible speeds but only guaranteed 300 down and 20 up
@PizzlesTechTime I do have a question tho...I have my wifi set up to automatically put me on the 2ghz...5ghz...6ghz...bands it deems appropriate and I average 100 down on 2ghz and 350 on 5-6 ghz...if I turn that feature off and choose separate ssdis for each band is it possible my speed could increase at all or in your opinion will it probably stay the same
@smokeytwitchsmokey I would say it would probably stay the same. It all depends on which device is connected. Smart home devices it's best to leave them on IOT network or 2.4 All your high speed devices should be on the Smart Network. That is how I use it at my house and I don't have any issues. Although when it first came out it wasn't great so I guess results may vary. Also your connection depends on your device what device are you getting 350 megabits per second? Do you know the Wi-Fi protocol is it 6, 6e or 7
@PizzlesTechTime 6e....my samsung a24 plus and iphone 14 plus both average the same...I'm happy with what I average and I know the potential is there for a big increase to my speed. I guess I just need to have some patience for now....I had t-mobile before verizon for my internet
Tmobile 550 down 50 up for 60.00
Verizon 350 down 25 up for 30.00
I was able to secure that price by adding my acp benefit and converting it into what they call verizon forward
Good job with the videos!!
Thank you brother I have almost 15 videos none of them finished. I had Thursday or Friday off to spend time with family and work and I got a lot done. Not quite there yet though
can you connect a hired wire to this extender from my pc
Hired wire? I'm not following?
What are the odds I stumble onto your channel while i’m researching network stuff for my new place, guess I have to subscribe now. I never talked to you in person but hope all is well at the warehouse.
At the warehouse? Where u at 😂
@@PizzlesTechTime Bham @ Tmusa? I don’t want to put too much info out here on the net but i’ve seen you at the time clocks and your car with your youtube decal on the back windshield but never checked your channel out.
@ZayPaperChasing I feel you! Say what up next time! I see so many people on the road every day. I'm super bad with my memory. The 🧠 is muscle though, and mine is pumping!
@ZayPaperChasing Congratulations on the new place! I only need an extender because the house is big and old. I have no Ethernet and I have the second and third floor rented for my extended family. Lots of people and animals here 😂
@@PizzlesTechTime I had a tplink mesh system and with the time and money it took me to figure out MoCA working + i was better off getting the cr1000 but the extender as you have expressed before wasn’t FULLY compatible
Thanks, for helping the hopelessly unhelped verizon customers! New supervising bosses in charge have no clue.
@@jeanetteadams3803 I know it is sad to see. Just poor communication as far as I can see. I'm trying to get a job in tech I actually applied at Verizon. Unfortunately still waiting
i like your positive energy
I am trying to be positive through bad and good sometimes it's not easy but it definitely has a positive effect on my family. My life has become much better by the day.
I got the CE1000A with 5G Home Plus for free like 2 months ago 😂
Yeah they don't even offer 5G home in my area
U didn’t even show your set up or show us what the extender loos like. Your ping on those speed tests look bad. 10 ms… mine is 3. I bet the extender is the culprit. Verizon keeps mentioning that I’m entitled to a extender and I say no thanks. Extenders slow down your internet and I don’t really need signal strength.
Yeah this was a reply video to my extender video originally. If you need that type of ping then maybe the extender isn't for you. I just wanted an ethernet jack so I can plug in a NAS or my PC. I don't have any issues with the extender at all. In fact these new extenders seem to replicate your speed very well. They are using the same technology that is used in mesh systems.
Just got the extension and it just wont connect,i have tried everything
What model is the router and extender? You might be looking for my old video
th-cam.com/video/quAy_mwNaAA/w-d-xo.htmlsi=idO_ouQuQXhYuwEk
if your router has a grey V checkmark and your extender has a red V checkmark it will not connect wirelessly - Verizon sent me this extender too and ive had nothing but headaches. You need the model CE1000A extender in order to wirelessly connect to the grey checkmark router (model CR1000B)
useless uninformative waste of time