KPI & KRA in BPO | Call Center

[@rahulkumar-cv9jw]

your way of understanding is very good sir

[@Advancement1]

Thank you so much 😊

[@honeyjoya388]

Awesome video very informative and easy to understand 😁

[@Advancement1]

Glad it was helpful!

[@saurabhchoudhary6585]

The actual video start from 1:22

[@saifkhan-ce6if]

Sir excellent Video ❤

[@Advancement1]

So nice of you

[@soumen41]

Nicely explained. Cheers

[@Advancement1]

Glad it helped

[@hiteshraj1045]

Excellent video sir 👌👌

[@Advancement1]

Thank you 🙏

[@DeepSingh-t6g]

Sir, It's a very helpful video, I would request to you kindly upload the video ,how to control Shrinkage & Attrition in BPO.

[@Advancement1]

Thank you, will definitely look into it.

[@AjayKumarKashyap-vi2dr]

Shrinkage...aapko week off manage karna hoga and attrition ko maintain krne ke liye new employee ko bahar Jane nahi Dena hai es specific time tak

[@naseemaparveen8794]

Thank you for right information

[@Advancement1]

Welcome 😊

[@ravibachheti3493]

Hi Rohit sir. I really liked your video. Request you to kindly make a video on KPI's and KRA's of an assistant manager in a BPO as you had made for team leader in bpo

[@Advancement1]

Okay sure

[@srikanthkannadiga]

Thank you

[@Advancement1]

Welcome!

[@12345610sam]

Very nice explanation

[@naseemaparveen8794]

Because im working and i know all roll and responsibility

[@sugunasugu3802]

Helpful 🥳🥳

[@Advancement1]

Thank you..

[@jagdishtokekar2821]

Bpo TL ke liye interview main question konse poche jate hain

[@Advancement1]

Ies topic par jald hi video aayegi😊..

[@AbhishekKumar-nb4et]

Bhai aapki video bahut achhi hoti hai Mai Chahta hu ki aap ek video details me banaye ki Bpo call centre me ek MIS ka kya kaam hota hai aur data kaise aata hai aur usme se mostly kya kya report banti hai kaise aur uspa ek practice file bhi de taki ham uspe practice kar paye sab calculate kar paye please make video...

[@Advancement1]

Sure..

[@AbhishekKumar-nb4et]

@@Advancement1 please jaldi banye thanks❤

[@neelkanthsahu505]

Sir t.l. aur call taker ki responsibility kya hai,?
Iskme kya jawab dena hai

[@monirulhaque4239]

This is in off for TL interview sir ?

[@chandrakantbansode5478]

Please upload the video About shrinkage and attrition

[@Advancement1]

You can watch Below link..
th-cam.com/play/PLWkA6KHbiZPJBfVu3EyKGvF8s5LCtmrFJ.html

[@furkanansari4206]

Mera 1 week mein QA ka interview hai koi tips hai clear karne ke liye

[@raziaamin4713]

I am looking for job as soft skills trainer and process trainer in BPO.I am not able to crack interviews.Question are related to koi and kra of the trainer,key skills and training methodology.kindly help

[@loveuumahadev7910]

Thnxx sir

[@UNIKK_]

Thanx brother 😌

[@RahulGandhiClub]

Sir I am your old subscriber. My qualification is good, confidence and communication is also good but I gave two times tl interview but both of time I failed because of knowledge. Sir can you please provide your email id. I have some questions. My first question is that when I will provide the answer of attrition to hiring manager in oral way not in excel. Will I say that we use two times bracket in attrition or I can say that attrition count/opening head counts + closing head counts divide by 2. Thanks so much.

[@Advancement1]

You can say, attrition count/opening +closing headcount/2
Also be confident while giving an interview..

[@RahulGandhiClub]

Thanks so much. Sure Sir.

[@debayansen5163]

Not every BPO follows kpi rather than KRA, mainly customer support BPO companies use kpi metrics to measure how much blood they have sucked today or this week of their employees.

[@amitkamble7034]

Can you show how to reverse calculate occupancy

[@pradeepsenchpp4519]

Please provide kpi and kra for health insurance sales team leader

[@mohinimandhare195]

How 5o calculate the kpi

[@Advancement1]

?

[@Namanshad]

Quality analysis kpi plz send

[@rasugorai6238]

Throughput vs attrition different samjhye

[@tabrezalam1375]

Kra kon krta h tl

[@Rahul12-y7n]

Bhai bpo mei manager ka kya work hota hai aur wo kya kuch apne system pe karta rehta hai 😂 ishpe ekk vedio bano yarr

[@rudrasharma5786]

Voice???

[@Advancement1]

Is there any voice issue?

[@neelkanthsahu505]

Sir Kya apka contact no. Mil sakta hai

[@Advancement1]

7982689433