The same thing happened to us and all our neighbors in richmond american community chandler az. We have listed out 50+ problems that our new home has. It had been two months. Just the blue tapes everywhere. This is so bad.
they are terrible at following up on issues. once you've signed those papers and collect the keys, it is over. the remaining issue are yours to fixed. living in the same boat for 3 months now
Builders are notoriously not handling business! I think an escrow fund from the builder should be set aside and if items are not completed within three months the builder should pay the buyers repair costs. Additionally, the contract should revoke the insistence of buyers taking possession of incomplete homes. FINISH!
We elected to have our home built by Richmond Homes. We did our 2 walk throughs and made our lists. They continually have excuses or they say we don't do that ( such as seal the shower walls & pebble floors. We weren't told at anytime in building process or at gallery that they don't seal showers. They assume/ know that most people wont see any issues and by the time your shower starts to fall apart the warranty you have with them be expired and then they can say it's a manufacturer issue so take it up with them. We just got the keys to house and are not living there as of yet as we wanted get our appliances installed and a TV installed above fireplace. The installers from best buy could not hang tv the way we wanted as it cannot be centered on wall due to studs 24inches apart and I actually have pics pre dry wall however I'm not a professional and did not know studs were per code to be 16 inches apart and we placed our trust in this builder to build us a beautiful new home would have some sense of integrity. Second issue of why we cannot hang our TV is a safety issue of utmost concern. The tiles get so hot on the fireplace wall that it actually will burn you if you touch it. We contacted a reputable private builder to come to the home to get a quote for a deck. He looked around for us and WOW!!!! Other issues of importance he pointed out to us and he said that's the problem with these big company builders... He showed us issues that the builder hid. I also believe they make superficial mistakes on purpose not of serious importance to distract buyers from seeing the serious issues. They did not count on us knowing about the shower not sealed. And when we pointed it out their response was we.dont ever seal showers. That should be a automatic on a new build home or the buyer made aware that service not provided. Hey they charge for everything else at the gallery so why did they not say to us well it will be a additional charge to seal.your showers and floors or you will have to have it done prior to shower use if you elect not to have us do it!!! But we were never given this info. My husband and I are in our 50’s and I'm disabled. My husband has been working 3 jobs for 8 years to give me a home without my knowledge. On valentines day of 2022 he took me to a fancy dinner and handed me a card. When I opened it the present within was a lender approval for a new home. His present to me was my forever house. And my husband is a veteran who served our country. Shame on them!!! No person should move into a new build home only to spend thousands more to fix issues that should not be issues for many years. How can this company take advantage of hard working Americans and deny responsibility? We are so disappointed and stressed. We wanted out of contract but they would of kept our deposits and told our gallery money which was quite a bit for upgrades would not be refunded. What are people to do on new homes by builders who only.care about their profit margins vs the quality of their builds and the health and satisfaction of their clients. I pray someone reads all these comments and checks out all the complaints made with BBB about this company and stops this atrocious behavior. Thank you if you made it to the end of this chapter and I did not even include all the issues.
Yikes. We just bought a richmond home in Utah and are not happy. A lof of things are wrong and the sales associate said "we will not come and fix that". I wish I would have seen this video sooner.
Built to sell not built to last. A lot of these houses are poorly built they fall apart easy and you pay a premium moving into them. He’s home builders. The builders do not give a rats behind. The loan will outlast the house.
We are in AZ in a RA community and we are just past 1 year and we still have a laundry list. Most of which we are just plain sick of their AWEFUL quality and have done ourselves. It is Aweful and I will NEVER buy from this builder again!
WE WILL NEVER BUY A RICHMOND HOME! Approaching 10 months and im still staring at an incomplete kitchen with missing moldings, missing doors. Etc. No followup, tons of excuses and no shows!! Crystal Valley neighborhood in Castle Rock Colorado.
The same thing happened to us and all our neighbors in richmond american community chandler az. We have listed out 50+ problems that our new home has. It had been two months. Just the blue tapes everywhere. This is so bad.
It is REDCULOUS and what a job trying to get a hold of a manager in this place. I am sorry you have been going through this.
There should be a law to protect buyers. This is outrages how building companies can get away with this.
they are terrible at following up on issues. once you've signed those papers and collect the keys, it is over. the remaining issue are yours to fixed. living in the same boat for 3 months now
Builders are notoriously not handling business! I think an escrow fund from the builder should be set aside and if items are not completed within three months the builder should pay the buyers repair costs. Additionally, the contract should revoke the insistence of buyers taking possession of incomplete homes. FINISH!
We elected to have our home built by Richmond Homes. We did our 2 walk throughs and made our lists. They continually have excuses or they say we don't do that ( such as seal the shower walls & pebble floors. We weren't told at anytime in building process or at gallery that they don't seal showers. They assume/ know that most people wont see any issues and by the time your shower starts to fall apart the warranty you have with them be expired and then they can say it's a manufacturer issue so take it up with them. We just got the keys to house and are not living there as of yet as we wanted get our appliances installed and a TV installed above fireplace. The installers from best buy could not hang tv the way we wanted as it cannot be centered on wall due to studs 24inches apart and I actually have pics pre dry wall however I'm not a professional and did not know studs were per code to be 16 inches apart and we placed our trust in this builder to build us a beautiful new home would have some sense of integrity. Second issue of why we cannot hang our TV is a safety issue of utmost concern. The tiles get so hot on the fireplace wall that it actually will burn you if you touch it. We contacted a reputable private builder to come to the home to get a quote for a deck. He looked around for us and WOW!!!! Other issues of importance he pointed out to us and he said that's the problem with these big company builders... He showed us issues that the builder hid. I also believe they make superficial mistakes on purpose not of serious importance to distract buyers from seeing the serious issues. They did not count on us knowing about the shower not sealed. And when we pointed it out their response was we.dont ever seal showers. That should be a automatic on a new build home or the buyer made aware that service not provided. Hey they charge for everything else at the gallery so why did they not say to us well it will be a additional charge to seal.your showers and floors or you will have to have it done prior to shower use if you elect not to have us do it!!! But we were never given this info. My husband and I are in our 50’s and I'm disabled. My husband has been working 3 jobs for 8 years to give me a home without my knowledge. On valentines day of 2022 he took me to a fancy dinner and handed me a card. When I opened it the present within was a lender approval for a new home. His present to me was my forever house.
And my husband is a veteran who served our country. Shame on them!!! No person should move into a new build home only to spend thousands more to fix issues that should not be issues for many years. How can this company take advantage of hard working Americans and deny responsibility? We are so disappointed and stressed. We wanted out of contract but they would of kept our deposits and told our gallery money which was quite a bit for upgrades would not be refunded. What are people to do on new homes by builders who only.care about their profit margins vs the quality of their builds and the health and satisfaction of their clients. I pray someone reads all these comments and checks out all the complaints made with BBB about this company and stops this atrocious behavior. Thank you if you made it to the end of this chapter and I did not even include all the issues.
Did they fix the issues?
Here in Pueblo, CO and same issues! So frustrating!!!
Hi. We are in pueblo co in north vista highlands.. Left a comment of a couple issues.. Would be a book if I listed all the issues 🤷🏻♀️🤷🏻♀️🤷🏻♀️
Yikes. We just bought a richmond home in Utah and are not happy. A lof of things are wrong and the sales associate said "we will not come and fix that". I wish I would have seen this video sooner.
yep I have several issues with this builder. I deeply regret ever doing business with these shady people
Having this issue right now
Built to sell not built to last. A lot of these houses are poorly built they fall apart easy and you pay a premium moving into them. He’s home builders. The builders do not give a rats behind. The loan will outlast the house.
Same issues in VA, we’re preparing to file a lawsuit.
Lennar literally has to rebuild my entire roof and it’s been a year. They still haven’t done it. My roof is literally indented.
We are in AZ in a RA community and we are just past 1 year and we still have a laundry list. Most of which we are just plain sick of their AWEFUL quality and have done ourselves. It is Aweful and I will NEVER buy from this builder again!
I noticed Lennar Homes on the development sign also. Birds of a feather. The absolute worst of production homebuilders.
WE WILL NEVER BUY A RICHMOND HOME! Approaching 10 months and im still staring at an incomplete kitchen with missing moldings, missing doors. Etc. No followup, tons of excuses and no shows!! Crystal Valley neighborhood in Castle Rock Colorado.
I feel bad for you folks on west coast. you just don't have the proper building codes and workers for these homes. also No one hired inspectors?
Amelia Junk