Just purchased in purple icing. I'm torn on whether I love it. I usually a tote/duffel type but got the backpack to make me feel better about spending the money because I can also use it for work to get more use out of it.
Bought this bag for business trips I go on a few times per year. I've gotten a lot of comments while traveling about how nice the bag looks. The only problem is the felt lining of the pockets in the bag has been degrading and pilling steadily since I got it and it's now a wreck inside. The bag is still under warranty, so I submitted a warranty claim via the monos site. Their customer service is TERRIBLE. After over 3 weeks of waiting, I received an email saying they were declining the claim because it was due to "normal wear and tear". The fabric used inside is cheap and flimsy, and they don't stand by their product. Avoid this backpack like the plague, please.
I couldn't agree more. I have the old version and I refuse to take off the front pouch because of the 4 snaps
OMG I know your pain, that's why I'm glad I waited!
Glad to see you're back. Missed you. Looks like a nice backpack. I need to get a new one so I'll pick one up.
Just purchased in purple icing. I'm torn on whether I love it. I usually a tote/duffel type but got the backpack to make me feel better about spending the money because I can also use it for work to get more use out of it.
Bought this bag for business trips I go on a few times per year. I've gotten a lot of comments while traveling about how nice the bag looks. The only problem is the felt lining of the pockets in the bag has been degrading and pilling steadily since I got it and it's now a wreck inside. The bag is still under warranty, so I submitted a warranty claim via the monos site. Their customer service is TERRIBLE. After over 3 weeks of waiting, I received an email saying they were declining the claim because it was due to "normal wear and tear". The fabric used inside is cheap and flimsy, and they don't stand by their product. Avoid this backpack like the plague, please.
Thank you for your review 😊
Thank you for watching! ❤️