chemist update
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- เผยแพร่เมื่อ 16 มิ.ย. 2024
- Well the meeting took place today and oh Boy!
The Regional Manager of Well+ stated that they had had no complaints about Faversham Lane and that all customers were served within 10 to 15 minutes.
It appears the poor dear has lost all grip on reality.
So I am launching an Educate the Area Manager campaign and I need you help.
Can you all please email them on hello@well.co.uk and let them know how appaling the service they provide is.
Thank you
Thank you Gabe, something is not adding up here. The Clinical Governance Framework requires all pharmacy contractors to have in place arrangements which comply with the requirements of the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 (the Regulations), for the handling and consideration of complaints.
I was in the Well pharmacy about a week ago and an elderly lady said she wished to complain about the service she had had. There were lots of blank looks from the staff on duty (who I think are amazing btw) and shrugging of shoulders just like the Carlsberg complaints ad it was obvious the staff do not know the complaints procedure. Why? Handling complaints is clearly not one of the company values and therefore not a process familiar to the staff. The area manager may have had 1000 complaints for all we know but the turkey is not going to vote for Xmas and unlikely to surrender that information and I dearly hope the panel realise that
Absolutely correct. Believe me if the decision goes against the town they will not be able to hide the evidence because of the campaign would highlight their cover up of complaints
Thank you Gabriel for the update.
A pleasure
Good luck with the decision Gabriel. I empathise - I helped organise a big campaign in my very large Surrey village to get another Pharmacy after one closed - it took a lot of effort but we eventually won! We shouldn’t have to fight for such an essential service, should we?!
We actually got it till a greedy Manchester corporate called Well+ objected
That’s appalling. Again, same with us, a well known company who already had a chemist objected to another one. But we won in the end and I trust you will too!
Why is a corporation even allowed to block another business of the same nature opening locally? Just to stop competition? To maintain a monopoly? This does not seen very fair the fact that larger corporations have such power to squash or delay competition.
That sadly is our system. I believe that anyone can object
I emailed Well to complain about them objecting to the new pharmacy given Well can not handle the increased workload brought about by two pharmacies closing.
They ignored the question and gave this copy and paste reply.
Thank you for your email and please accept my apologies for the delays you have experienced with one of our local pharmacies.
We understand that getting your prescription order correct and dispensed in a timely is essential.
Our colleagues are trained to provide high standards of customer care in a professional and courteous manner; therefore, it is very disappointing to hear your feedback, but I am grateful for it as it gives us visibility of the current customer experience.
I will log your feedback on our internal reporting system, so the Area Operations Manager has visibility of your concerns and complaint so that this can addressed this with the pharmacy and pharmacy colleagues directly.
Once again, I would like to offer my sincere apologies. If you have any further concerns relating to this incident, please do not hesitate to contact me or one of my colleagues in the Customer Operations Team.
Kind regards,
Jolene - Senior Operations Team.
Thank you for your reply. I am informed that if for some reason the NHS resolution appeal goes against the town the next stage would be high court appeal. If this is the case then public reaction would be taken into account. Like all corporates they lie to make the facts fit. Blatant lie No1 they have had no complaints and blatant lie no 2 they are dealing with everyone within 10 to 15 minutes. I know accusing them of lying is a strong accusations but there is no other way of describing what they are saying.
@@GlastonburyGabriel Corporate BS of the highest order. The wife has had multiple problems with the Glastonbury branch with huge queues and incorrect prescriptions. She's resorted to having her prescriptions processed by a company that posts them directly.
Having to travel by bus to Somerton for my prescription. Not happy. Please give us a pharmacy in High Street Glastonbury, urgently.
@@margharitamccallum8092 There are pharmacies that will post prescriptions. We've found that quicker than waiting for Well Pharmacy to get around to filling it. No grudge with the staff there, but their greedy overlords have given them too much to do.