Contact centres - 4th video: Cloud or on premise solutions for contact centers

In this video, we open up the question of cloud or on premise together. We will discuss both approaches. That is, contact centers for both on premise installation and cloud installation. The reason is that it may not suit everyone to put everything in the cloud. If only because of the integration with other enterprise systems.
"It works somehow and we don't need any changes. We don't want to make any updates at the moment": this is often said. But is it true? Basically, companies are afraid to interfere with existing and running technology in any way. And no wonder. Because it's their core business, a business critical thing that can affect a lot of things.
Let's take a look at what the possibilities are in a contact center as a service environment.
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