999 CALL HANDLER INTERVIEW QUESTIONS & ANSWERS! (Police, Fire Service & Ambulance Service Operator)
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- เผยแพร่เมื่อ 14 ต.ค. 2024
- Learn how to pass your 999 CALL HANDLER interview for the Police, Fire Service or Ambulance Service. Get your GUIDE BELOW:
Police 999 Call Handler Guide:
www.how2become...
Fire Service 999 Call Operator/Handler Guide:
www.how2become...
In this interview training video, former Kent Fire Officer (Richard McMunn) teaches you how to pass the 999 Emergency Call Handler, Operator or Dispatcher interview.
SAMPLE 999 EMERGENCY CALL OPERATOR/HANDLER INTERVIEW QUESTIONS
Q. Tell me about yourself and why you want to be a 999 Call Handler?
Q. Why do you want to work for the Police Service?
Q. Why do you want to work for the Fire Service?
Q. Why do you want to work for the Ambulance Service?
Q. What do you think are the most important qualities needed to be a 999 Call Handler?
Q. What do you think the most important values are in the work of a 999 Call Handler?
Q. How do you think you would handle the stress of this role?
Q. Tell me what you’d expect to be doing on a daily basis as a 999 Call Handler?
Q. Describe a situation when you had to work under pressure in a challenging environment?
#999callhandler #fireservice #police #ambulanceservice
CONNECT WITH RICHARD MCMUNN ON LINKEDIN.COM
/ richard-mcmunn-coach
DOWNLOAD THE 999 CALL HANDLER, OPERATOR OR DISPATCHER GUIDES
Police 999 Call Handler Guide:
www.how2become...
Fire Service 999 Call Operator/Handler Guide:
www.how2become...
Thank you for this. I have just completed and been offered the job today as a NHS 999 call handler. This helped me massively.
Congratulations on getting the job!!!! :)
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
@Jake Eyles What is the assessment like? Do you carry out a maths test?
@Jake Eyles Thank you so much for responding to my question. I really appreciate you doing that, thank you. =)
Please I need help as I have NHS call handler interview Sophie. Thank you
Well done
I cannot thank you enough for all your tips. I had my interview for 999 role last week, and i got a successful mail less than hour after the interview. You are God sent.
Wonderful! This is great news! I wish you all the best in your new role! :) I have put this video together for you to help you in your new role: th-cam.com/video/znku_lZ8mA4/w-d-xo.html
Please would you SUBSCRIBE to my channel. I'd very much appreciate your support. Thank you! Richard 🙏
Hi Richard
I have just set an interview date, which will be in 31 days time, this gives me time to check out various guidence on being a 999 call handler, you have given me a no nonsense gide on what to expect many thanks Robert
You’re most welcome! I have some great interview videos here for you which have been helping people pass their interviews:
1. Top 30 Interview Questions: th-cam.com/video/dHTgzj7owFc/w-d-xo.html
2. How to Pass a Job Interview: th-cam.com/video/5oXMr8ZRJiw/w-d-xo.html
3. Behavioural Interview Questions and Answers: th-cam.com/video/RFqO4cZfp80/w-d-xo.html
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
I had an interview for this in the morning and was told I got the job a few hours later! If it wasn’t for this video, I don’t think I would’ve got the call! Thank you so much!
WELL DONE
Congratulations I’m hopeful for the same result🤞, hope you are enjoying your new role now
Well done
I have my 999 call handler interview next week, after watching your video i feel much more confident now.
Just hope nerves don't get the better of me.
Hi, thank you for your comment - you’ve got this! I recommend you watch these three videos to help with interview nerves:
1. th-cam.com/video/K0_kHaJVcv4/w-d-xo.html
2. th-cam.com/video/iyqt8DHYYec/w-d-xo.html
3. th-cam.com/video/rSYX7Bx9Srw/w-d-xo.html
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
I have my interview on Wednesday and this has been a godsend! Thank you for taking the time out to share this knowledge it’s very much appreciated!
You're so welcome!
Please do let me know how it goes! If you can, please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
How long did it take for them to get back to you after the interview?
Good luck lovely! ❤
I have no interest in being a 999 call handler but I have become obsessed with your videos after watching your army ones!! I have an application for the RAAF (royal australian air force) with my interview next week and your videos have helped me immensely. You really are a top bloke Richard. Thanks so much for your help and love from your brothers in Australia 🇦🇺🇦🇺
Thank you very much! I appreciate your kind words :)
This is a very well produced assistance to call handling roles in the 999 area. With the added benefit of using the STAR approach to answering questions.
MANY THANKS
Watch this video too: th-cam.com/video/wexzvClUcUk/w-d-xo.html
Please would you subscribe to my channel? Thank you very much for your support! 😊 🙏
Thank you so much.. had my interview yesterday for EMAS and i was successful. your video really helped me.
Congratulations!! I am so happy for you! :) I have this video for you that will help get your new job off to a flying start: th-cam.com/video/znku_lZ8mA4/w-d-xo.html
I wish you all the best in your new role! :)
Please do let me know how it goes! If you can, please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
I’ve got mine next week, any tips of pointers? Have any questions been updated?
@@charlottewez just ensure you lay emphasis on how you like helping people and that you are kind.
I'm applying for a police call Handler and this video has helped me in my research as what to expect and look for during the application and interview process. Thanks.
You're most welcome! Please do let me know how you get on! :)
This video broadened my insight on how to elaborate my answers and tailor my responses. I got the job thank you
Excellent!
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
Thank you so much this training with you helped me to get through my first job in uk which was very imp to support my family as a 999 handler . Thank u and God bless you abundantly
Congratulations!! I am so happy for you! :) I have this video for you that will help get your new job off to a flying start: th-cam.com/video/znku_lZ8mA4/w-d-xo.html
I wish you all the best in your new role! :)
Please do let me know how it goes! If you can, please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
Very helpful, thanks. I have my police call handler interview tomorrow and now feel a lot more confident going into it. Much appreciated
Happy to have helped! Best of luck! I do have these last-minute interview tips: th-cam.com/video/aVs_NnSoPtQ/w-d-xo.html
Please do let me know how it goes! If you can, please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
Hi nocholas how did it go? I got mine next week any information that will help me would be 🙏
Hi, went great thanks! I got my conditional offer last week so now waiting on vetting/references 🙏🤞🏻😊 @Nas eem the best advice I an give (besides following these videos), is learn the 6 competencies along with all the associated bullet points, then come up with instances from your life that tick as many of them off as possible. It pays to go in prepared, I'm glad I did. Good luck! 🙏
@@TheNickOrd how many days did have to wait once you you completed your interview, and did they notify you over the phone or through email
I Just want to say a big thank you! i got offered the Job after my interview, this video was so helpful. i wish everyone else the best of Luck!
Wonderful! This is great news! I wish you all the best in your new role! :) I have put this video together for you to help you in your new role: th-cam.com/video/znku_lZ8mA4/w-d-xo.html
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
Thank you so much for this video! I feel really more confident about my interview on Monday now :)
How did your interview go? I have mine over Skype on Wednesday, so nervous 🥺x
@@marniharber1720 How did it go in the end?
I have my assessment tomorrow for the 999 call handler. While I know what an emergency call handler does (their duties) I have no experience of working in such an environment. I have always worked as a scientist and now I am looking into a new path.
I have put together some great tips for passing interviews with no experience here:
1. th-cam.com/video/X6NlPT7WSdU/w-d-xo.html
2. th-cam.com/video/BbHGRAZUO_Q/w-d-xo.html
3. th-cam.com/video/n9I8v9crQMg/w-d-xo.html
5. th-cam.com/video/sleEVUxIFU4/w-d-xo.html
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
Thank-you very much, this video is very informative and helpful :). I recently passed my initial application and vetting and I am awaiting my virtual competency interview at present as the final stage. I found this information very useful, I will certainly take on board your suggestions. Good luck to everyone else applying for this role! :)
Best of luck!
Hey! I have an interview for this soon any advice and possible question they ask? Thanks :)
@@elliefowkes7584 Hi :). It would all depend on which area you're from but generally they will want to know why you feel you would be good in this role, what skills you have that reflect the skills they've outlined that are essential for this role, what sorts of calls you imagine you might be dealing with so be sure to Google what the most common crimes or hospital admissions are for in the area you'll be working in. If your job interview is for handler AND dispatcher then they may ask you basic geographical questions for your area so be sure to look a little into the areas that would be covered by your place of work and brush up on map/location skills if you need to. They will likely want to test your keyboard skills, mainly how quickly and accurately you can type, so practice a little daily before your interview if you need to. They will likely ask questions along the lines of 'if you had two calls come in one with situation a and one with situation b which would you prioritise?' and they may ask how you would handle a call that came through as an emergency call but was not in fact an emergency. They will want to see that you have read in detail the application and have a good idea of what the role involves as well as what skills they are looking for. They will want to know that you have looked at the shift pattern on offer and they will ask your availability and flexibility with shift changes/days/times etc. They are also likely to ask questions such as 'tell us a time when you...' and will list situations that could show a similar level of stress/quick thinking required for this role, such as 'tell us a time when you had to use quick thinking to solve a problem' or 'when have you had to diffuse a stressful situation, what actions did you take and what was the outcome' so try to line up a few answers for similar questions to that. I know this is somewhat vague but like I said it really does depend on the area you're applying in and individual companies do vary the interview process from the next company. If applying to the police look into the local crime rates, gather some information about the particular police station you're applying to, get an idea of some basics about the area they work in etc. If applying to an ambulance service, look into the local hospitals a bit and gather some info about what sorts of calls they take most regularly. Just be as prepared as possible, be overprepared. It's better to have had the interview and you didn't need some of the information you prepared than to stumble and stutter on something you just didn't cover.
Sorry this is lengthy! All the very best of luck to you! X
@@LucyMahala omgggg Thankyou sooooo much! I wasn’t expecting a reply but that’s really helpful really appreciate it!xx
Thank you so much for your comment, it simply broke down everything 😊
I recently went for an interview working as a 999 call handler with my local police force. I was only asked a couple of these questions. I had a 20min assessment, role play & then an interview afterwards.
Best of luck! I have this for you to help you know if the interview went well: th-cam.com/video/RNcWUZERmDo/w-d-xo.html
@@CareerVidz I got offered the job! I'm in the vetting process now with a start date in Oct.
@@katb4149 Hi, i have my interview monday for the police as well. Can i ask what questions they asked you and what the 20 minute assessment was about?
@gleny9636 The first part was reading through a scenario & then typing in the answers to the questions relating to the scenario. I had 10min to complete this. They are testing you on the THRIVE principles, ie Threat, Risk, Harm etc. I then had a role play whereby the phone rings & you have to answer it as if you are a 999 operator & listen to the caller speak whilst typing as much detail as you can about the situation, again this is a timed exercise. The final 30min or so were interview questions, what my current role is etc, then questions on how I prioritise tasks, how I resolve conflict, how I handle stressful situations and what diversity means. I can't remember all of the questions but you get the idea. The interview lasted an hour & there were two people interviewing me. I didn't prepare at all & wasn't expecting to be offered the position. Good luck on Monday.
I have an interview next week for SYP call handler next week, thank you massively for this video
Best of luck!
Please would you subscribe to my channel? Thank you very much for your support! 😊 🙏
I have an interview for the 999 ambulance and am using this tutorial to prepare, will update you on my interview tomorrow!
GOOD LUCK!
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
Got my interview today - super nervous but im ready to give it a good shot!
Best of luck! You've got this! I do have these last minute interview tips for you: th-cam.com/video/6bJTEZnTT5A/w-d-xo.html and this one: th-cam.com/video/aVs_NnSoPtQ/w-d-xo.html
Please do let me know how it goes! If you can, please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
Many thanks I was a combat medic for 22 years and I’m looking at the BT 999 call handler in Liverpool today, my typing isn’t fast but is accurate so that’s all I feel may hold me back, anyway loved the answers and thanks for your time 👍
Glad it helped
Did you go for this in the end steve. I’m looking at the same role and would like an in-sight to the job
@@chazzo1233
Hi Charlie I went into 999 BT not realising it was only “fire, police or ambulance” I’ve actually got an interview Thursday for NWAS for full NHS 999 calls and very excited to hopefully move over in Jan if selected 👍
Thanks
Steve
@@chazzo1233 very repetitive Charlie in BT and you only leave the caller at the door of the police, fire or ambulance, if you are happy doing this it’s well paid and very busy, if like me you want to move to the ambulance 999 then that’s a different place at Speke Liverpool 👍
@@Groundandpound431 hi Steve, yes my interview tomorrow is for NWAS they told me on the phone working at speak.it’s through blue arrow and I have an interview with a panel of 2 people. I am hoping it is the ambulance service and not just leaving them at the door.
Thanks for this Richard, I am applying for this position next week, I feel at this time in my life that I have the necessary skills needed, I know this will be tough challenge to even get to the interview stage so this will help me greatly.
Best of luck!
Please would you subscribe to my channel? Thank you very much for your support! 😊 🙏
I studied this so hard because I was so nervous before my interview but found it went really well thankyou for the help I find out tommorow👌🏼 Although I wasn't asked any of these questions, I had different scenarios to fill out on a piece of paper and that was most of the interview🙌🏻
Best of luck! I have this for you to help you know if the interview went well: th-cam.com/video/RNcWUZERmDo/w-d-xo.html
Please do let me know how it goes! If you can, please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
Amazing tips they offered me the job based on using your information, thank you 🙏
Glad it was helpful!
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
I've got my interview tomorrow and I am so nervous because this is my dream job! I've watched this about 10 times and written notes! Fingers crossed!
You've got this! Please keep me updated :)
I have this interview next week and I'm really nervous too! Did you do well?
@@B-dawg95 I also have the interview next week. Who are you applying with (what area?)
Otterbourne in Winchester.. Oh and... I GOT THE JOB
@@fartwinkle1 Glasgow through Blue Arrow. I got the job. It wasn't as full on as this video
Thankyou, have an interview with SCAS tomorrow as an ECT. Invaluable information.
Watch this video too: th-cam.com/video/wexzvClUcUk/w-d-xo.html
Please would you subscribe to my channel? Thank you very much for your support! 😊 🙏
@@CareerVidzdone
How long did it take for them to get back to you after the interview?
Got the job! This video really helped thank you!
Fantastic news! Congratulations on passing your interview!
Thank you Richard for your valuable insight! Got the job 😎👍🏼
Fantastic!
Thank you for this 😁 I have the interview next Saturday and I’m so nervous as it’s all the STAR questions and compentsy ones. I want this job so much! any tips?
Watch this video too: th-cam.com/video/wexzvClUcUk/w-d-xo.html
Please would you subscribe to my channel? Thank you very much for your support! 😊 🙏
Thank you so much for this video, helps so much for preparing for my interview!
Glad it was helpful!
The STAR technique. I like that. I'm applying for a Fire Service call handler role. My previous role was a Technical Supervisor in TV broadcasting which was a daily stressfull and challenging environment with time constraints (working to seconds not just minutes and hours) so I can provide many examples of those transferable skills. This was a very helpful video. I'll be back to see if I can pick out some more info from your other clips.
Thank you and good luck!
I’ve been watching all your videos to help me as I’m so nervous. Have my interview for Police call handler/dispatcher on Wednesday. Any ideas if you can take notes in with you? I’ve always been able to in my NHS interviews but I asked the recruitment and they couldn’t tell me just said to ask on the day.
Take notes as a back up as it will calm your nerves... also watch this and good luck. Don't be scared... th-cam.com/video/7_aAicmPB3A/w-d-xo.html
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
Thank you so much for this video, I really appreciate this 🙏
You are so welcome!
Thankyou for this video, really helpful. What is the difference between a 999 call handler and a dispatch assistant?
Thanks - they are pretty much the same role. Have a look at this video too: th-cam.com/video/tIYG9gdi6IQ/w-d-xo.html
I really hope this helps, I have my interview tomorrow and only found out today. I try to do all the research but with a 5 month old baby it is very difficult.
You've got this! Best of luck! Please let me know how you get on!
How long did it take for them to get back to you after the interview?
Thank you very much for this video
You are welcome! Do you have an interview coming up soon? :)
I applied to be a call handler. Unfortunately I was diagnosed with Multiple Sclerosis in 2005! I would expect the police to make adjustments...BUT they refused to make any adjustments!! I can no longer walk the walk BUT I can certainly talk the talk!
The system sucks
Very sorry to hear that.
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
Thank you for such a helpful video. Do these questions apply to an initial phone interview for a 999 police call handler role also? Thanks!
Yes :) Good luck!
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
@@CareerVidz Of course! I have subscribed :) Thank you for your help!!!
Got an interview for this today so cheers for this bro keep it up!
Best of luck!
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
Thank you my friend, I got the job so I’m buzzing
Thank you so much for doing this video.
I have an interview for LAS - 999 call handler role on teams! This is such a great video!
I beloved used this video as a template I will pass this interview.☺️
Glad it was helpful! Please let me know how you get on!
Did you get it Sadie? Hope you did ❤️ I have a video interview monday
@@fartwinkle1 yes I did get it :) it’s hard it took me two times to pass the interview but I got it!
Unfortunately on one of my exams I failed and have to re do the whole course but I may be changing course to 111 instead
@@sadiecornick8883 that’s so good that you got in though, I imagine it’s gonna be a tough process! Do you remember any of the questions they asked you? No worries if not
Hi, I have Stage 2 assessment next week for police call handler, via teams, what should i expect? Is this video relevant to that?
Yes this video will certainly help! I also have this to help you: th-cam.com/video/PpbhaVjV2QI/w-d-xo.html
Hi, thanks for this video, I’ll use it if/when I get to the interview stage. I’ve currently successfully made it through the initial application and now have the Situational Judgement Test. You have a police officer helpful video for SJT but not a police call handler version. (Unless I’ve not found one that you have done?)
Also, could I advise you that you spelt ‘organisation’ the American way with a ‘z’ and I assume this video is for a UK audience?
I do have this for you: th-cam.com/video/B4BhzrxJ-AE/w-d-xo.html My content is for all audiences - best of luck!
How many questions are typically asked during any face to face interview ? Also Thank you so much for sharing this knowledge of passing interviews!
Thanks, you are welcome... it depends on the role you are being interviewed for... however, I would estimate between 8 and 12 questions in total.
I had this interview yesterday! Smashed it and the questions weren't these but not too far off!
Well done!
Which service was your interview for?
@@debscollins6602 West mercia police. Got my clearance today and start September 27th :)
@@petermichael9260 how long did it take to get a result from the interview
@@naseem1360 7 minutes 🤣 started 3 months later
EXCELLENT VIDEO 😁 Many thanks indeed 🙏🏼🙏🏼🙏🏼
THANKS
Very informative! Does anyone know if this is for the telephone interview or for the assessment day? Thanks!
It will be helpful for both :)
Hi do have video for question "which of the the 4 values would you say you use in everyday life? For communications officer role please. I know you covered some values but they ask this in addition so don't want to really repeat my answers. 😊 Thanks
Best of luck! I have these to help:
th-cam.com/video/2Bo9ZXI56c8/w-d-xo.htmlfeature=shared
th-cam.com/video/e5UE9dFYSd8/w-d-xo.htmlfeature=shared
Please do let me know how you get on! Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
Hi I have an interview coming up. Do u have any tips on what to say if I am asked in the interview if I have any questions for them. I always feel this should be covered in an interview. Thanks
th-cam.com/video/sDzB8a5CLkM/w-d-xo.html
Watch this video too: th-cam.com/video/wexzvClUcUk/w-d-xo.html
Please would you subscribe to my channel? Thank you very much for your support! 😊 🙏
I have got an interview with the BT today and I am panicking already.
I have this to help you: th-cam.com/video/B-GoI-N4Fbs/w-d-xo.html
@@CareerVidzThank you very much, Richard. I am applying for the 999 call handler position. I have watched your videos like 10 times.
Hi I have a call handler pokice apprenticeship interview Saturday should I structure my answers around the same sort of questions?
Yes, this will help for your interview 😊
Im going to this on Monday anymore questions
Unfortunately this is way out of date now. I recently had a NWAS 999 call handler interview and these questions are not even hitting the mark now. This could do with being updated. Also I did get the job.
Well done...
what questions did they ask if these are not the ones?
Hi, I have an interview for this role on Monday, would you be able to help me with some more potential behavioural competency questions?
Sure:
When have you worked under pressure.
When have you worked as part of a team.
when have you remained calm in an emergency situation.
When have your actions made a positive difference to a situation.
When have you had to face a difficult challenge.
When have you communicated a difficult message to someone or a group of people.
@@CareerVidz Thank you for these, some of these I haven't even thought of.
Whats the difference between a 999 operator for the fire service,medical,police,etc
Which role are you applying for? :)
Nhs guys and girls, how long after assessment did you start with them?
I hopefully someone here in the comments can help you here :)
I have done the interview & the questions they ask are totally different from the ones you are saying .
They seem to of changed there questions.
What questions did you get asked?
do you have by any chance an example of a personal statement for Force Control Room Call Handler
I have this which will help...th-cam.com/video/_D3RpJdFakI/w-d-xo.html and this... www.how2become.com/careers/police-communications-officer/
Please would you subscribe to my channel? Thank you very much for your support! 😊 🙏
Iv got an assessment centre for 999 call handler ambulance - what should I expect? How do I stand out? Thanks!
Here you go: www.how2become.com/blog/the-999-call-handler-audio-typing-test/
Oh I can't find the ambulance link? Any help guiding me to it, many thanks x
Try this: www.nhsjobs.com/job_list/Emergency_Services/s3/Call_Handlers_Control_Room_Staff/d953
I have an interview and assessment in November for this role with the police. Is this still current information that would be asked?
I have an assesment day aswell but they have not mentioned an interview to me
This video should still be helpful :)
@@AbzA1B I guess the process probably varies from force to force, mine is with A+S.
@@R0ckd0g makes sense mines for GMP good luck buddy from what I have heard the pay is brilliant and the job is fairly straight forward
@@AbzA1B Yes that's what i have heard as well. Good luck to you too mate, let me know how you go.
To become a 999 call handler what GCSE's are necessary?
Hi, you wouldn't normally need any but do please check with the service you are appying for.
it varies from region to region. Check the website of the force you're interested in working for. Most allow you to take an equivalent examination(s) while you're training, if you pass the first few interviews.
I've worked in this area, its all about your ability to communicate.. the grades are usually C's and above, or anything equivalent. Remember the most important of this is to remain calm, some of the calls are really challenging
Hi wave. I can’t find the further interview questions link for the 999 ambulance call hander. Is there one?
Sure www.how2become.com/careers/police-communications-officer/
Please would you subscribe to my channel? Thank you very much for your support! 😊 🙏
Legend, thank you. Yes I’ll sub immediately 👌
Hello brother plss uploaded France army iq test video
Thanks for your reply... I will create an IQ test video for you soon :)
does this video still apply to the assessments now? just as this was made 2 years ago
Yes, it does from what I hear :) When is your interview?
Hey guys, I need your help!
I'm currently editing a screenplay.
I want to know what is the dialogue like between a 9-9-9 call operator, radio calling a police officer about an incident involving physical danger or self harm, taking place in Woodley, Berkshire, England? How would the dispatcher communicate the situation to the officer? What would they tell each other?
Hopefully someone on here can provide a good answer for you based on their experience :)
Hey i need ur help with police force contact
These qyestions i was
asked
We Deliver, Support and Inspire
(My example was of retail shop however need to structure it using star method instead of car method
Level 1
I take on challenging tasks to help to improve the service continuously and support my colleagues.
I understand how my work contributes to the wider police service.
I understand it is part of my collective responsibility to deliver efficient services. I take personal responsibility for making sure that I am working effectively to deliver the best service, both individually and with others.
I am conscientious in my approach, working hard to provide the best service and to overcome any obstacles that could prevent or hinder delivery.
I support the efficient use of resources to create the most value and to deliver the right impact.
I keep up to date with changes in internal and external environments.
I am a role model for the behaviours I expect to see in others and I act in the best interests of the public and the police service.
We Are Collaborative
(My example was of working for the local place of worship however need to structure it using star method instead of car method
Level 1
I work cooperatively with others to get things done, willingly giving help and support to colleagues.
I am approachable, and explain things well so that I generate a common understanding.
I take the time to get to know others and their perspective in order to build rapport.
I treat people with respect as individuals and address their specific needs and concerns.
am open and transparent in my relationships with others.
I ensure I am clear and appropriate in my communications.
We Take Ownership
(My example was of parking issues during friday prayers however need to structure it using star method instead of car method)
Level 1
I actively identify and respond to problems.
I approach tasks with enthusiasm, focusing on public service excellence.
I regularly seek feedback to understand the quality of my work and the impact of my behaviour.
I recognise where I can help others and willingly take on additional tasks to support them, where appropriate.
I give feedback to others that I make sure is understandable and constructive.
I take responsibility for my own actions, I fulfil my promises and do what I say I will.
I will admit if I have made a mistake and take action to rectify this.
I demonstrate pride in representing the police service.
I understand my own strengths and areas for development and take responsibility for my own learning to address gaps.
We Are Innovative and Open Minded
(My example was of a Mosque however need to structure it using star method instead of car method)
Level 1
I demonstrate an openness to changing ideas, perceptions and ways of working.
I share suggestions with colleagues, speaking up to help improve existing working methods and practices.
I constantly reflect on my own way of working and periodically review processes and procedures to make continuous improvements.
I adapt to change and am flexible as the need arises while encouraging others to do the same.
I learn from my experiences and do not let myself be unduly influenced by preconceptions.
We Analyse Critically
(Need a example for this)
Level 1
I recognise the need to think critically about issues. I value the use of analysis and testing in policing.
I take in information quickly and accurately.
I am able to separate information and decide whether it is irrelevant or relevant and its importance.
I solve problems proactively by understanding the reasons behind them, using learning from evidence and my experiences to take action.
I refer to procedures and precedents as necessary before making decisions.
I weigh up the pros and cons of possible actions, thinking about potential risks and using this thinking to inform our decisions.
I recognise gaps and inconsistencies in information and think about the potential implications.
I make decisions in alignment with our mission, values and the Code of Ethics.
We are emotionally aware
(Need a example for this)
Level 1
I treat others with respect, tolerance and compassion
I acknowledge and respect a range of different perspectives, values and
beliefs within the remit of the law
I remain calm and think about how to best manage the situation when faced
with provocation
I understand my own emotions and I know which situations might affect my
ability to deal with stress and pressure
I ask for help and support when I need it
I understand the value that diversity offers
I communicate in clear and simple language so that I can be easily
understood by others
I seek to understand the thoughts and concerns of others even when they
are unable to express themselves clearly
If it's for a Police Officer job then this video will help: th-cam.com/video/8XIIIYoX0dU/w-d-xo.html
@@CareerVidz hi no its contact role belowe is the questions i was can u help me on examples pls
The six question i was asked
1.deliver suport and inspire
2collaborative
3.analyse critical
4.emotional aware
5.take ownership
6.inoovative and openminded
??
I'm assuming this would also relate to the "111 health advisor" role
Yes indeed :)
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
Save this in 10 years when I need it 😎
Haha please do!
What questions could I ask the interviewer at the end of an interview like this please?
I have a great selection here: th-cam.com/video/8HU2VKH8HJc/w-d-xo.html
Has anybody had a video interview for force contact?
Do u need qualifications for it
Not usually! More information here:
www.how2become.com/blog/police-call-handler-assessment/
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
@@CareerVidz what age do u have to be to work there
I have an interview tomorrow for the fire control operator role. And on the description it says; A short typing assessment and emergency call handling role play will be carried out could anyone give me any info on this? Thank you 😊
GOOD LUCK! SURE... www.how2become.com/careers/fire-control-operator/
How long did it take for them to get back to you after the interview?
@@DJSwezzleMusic I’m sure it was about 2 weeks. I ended up getting the job the assessments were listening to a voice recording and typing everything you heard. They look at accuracy of typing. And then a role play where you take calls from the staff and you gotta talk to them as if you were taking a live call. Hope this helps 👍🏽
There’s no way I could remember all this especially not on the day tbh
Don't worry about trying to remember the entire answers, instead, my advice is to just try to remember some key elements of the answers that you liked :)
@@CareerVidz okay thank you very much
I have mixed feelings about this video...; on one hand I think it's helpful for potential interviewees, but on the other hand, I would not want someone passing an interview using this information, and ending up doing such a crucial job that they aren't actually well-disposed to doing.
The interviewers are experienced and smart enough to see through anyone who is not being honest. They do this by asking probing questions. It's easy, if you are a competent interviewer, to detect if someone is not being truthful.
Thanks
You're most welcome! When is your interview?
@@CareerVidz I live in Northen Ireland and I am waiting for the typing test the 21st January . The second stage is to undertake a Situational Judgement Test. So I am hoping to have my interview if i satisfy all the essential criteria. One more time many thanks for sharing your knowledge
Really scared now to be honest.
You’ve got this! I recommend you watch these two videos to help with interview nerves:
1. th-cam.com/video/K0_kHaJVcv4/w-d-xo.html
2. th-cam.com/video/iyqt8DHYYec/w-d-xo.html
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
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Sounds like a country tune!
I find these people are usually quite incompetent.They seem very poorly trained and unable to comprehend the urgency of the situation.I have found the same with all the telephone operators they usually say they are unable to deal with it. For example with the police when I have tried to report a crime being committed by a housing association who have failed to respond to an emergency which could potentially cause serious harm to a member of the public then the police have a duty of care to protect the public if the housing association is refusing to respond.They will usually tell me its not a police matter and to contact the housing association .It's been going on for months and the police are the problem because they are held back by incompetent idiots who cannot assimilate information correctly and are not properly trained in the area of expertise that they are supposed to represent They used to be good years ago but these new kids on the block are useless they give me the impression they couldn't even tie their shoelaces together
Thanks for the feedback.
@@CareerVidz Yes thank's for responding. Can you imagine how it feels to think that the one service you thought you could rely on tells you that it's not in their remit? I don;t know what the reason is for the way you train these people obviously it's the contract but it's not helpful if they cannot contact another organization such as a housing association who are not dealing with their own emergency. There are some things not in the contract such as the ill health affects of extractor fans long term noise abuse and being close to an electric motor running 24 hours a day seven days a week causing headaches and sleep deprivation could trigger a variety of conditions but if the noise disturbance is causing distress then the housing association should class that as an emergency and if they fail to act then the police or council should have the authority to protect the member of the public I find there seems to be a problem with the way that the emergency services are not allowed to contact other private companies even in an emergency They refer you to the complaints department but that's not going to help in an emergency if the other private company is not responding to their own emergency because they are negligent .Even the council can not force a private corporation like a housing association to act on an emergency .
@@EIKLURAM An extractor fan keeping you awake is not a police matter, much less an emergency. Stop wasting police time.
@@StevenCoxAIIf the noise abuse caused someone to have a heart attack or a stroke then it would be a police matter.The police these days seem to be there to support corporations who are allowed to commit crimes because being as they are part of the crown incorporated they just like to focus on no marks for making a nusance by calling out the real crooks.
@@EIKLURAM The police are focusing on the real crooks, like murderers, rapists and arsonists, not people who leave extractor fans on. Are they supposed to come and arrest anyone who farts near you in case the noise startles you and gives you a heart attack?