Lessons in Unreasonable Hospitality with Will Guidara | E1966

Timestamps:
(0:00) Will Guidara of Unreasonable Hospitality joins Jason.
(3:44) Important premises from the book Unreasonable Hospitality and how it relates to all businesses including startups.
(6:26) Will explains how it felt to see parts from his book appear on the hit show The Bear.
(8:13) Iconic examples of hospitality and how it can turn customers into advocates for your brand.
(10:04) Oracle - Take a free test drive of OCI at www.oracle.com/twist
(11:08) Powerful examples of going above and beyond for your customer.
(14:32) Will’s annual “The Welcome Conference” in NY.
(20:57) DevSquad - Get an entire product team for the cost of one US developer plus 10% off at devsquad.com/twist
(22:13) Jason shares an anecdote of how he helps others.
(24:17) Will and Jason riff on interesting examples of unreasonable hospitality, including one that should exist for airplane passengers.
(30:44) LinkedIn Ads - Get a $100 LinkedIn ad credit at / thisweekinstartups
(32:12) A perspective shift that changes the value of call centers.
(36:03) How the show The Bear lifted Will’s ‘NY street hotdog’ story and made it their own - leading to his involvement for future seasons.
(40:21) Will feels that The Bear was able to craft and articulate his message spot on in one of their best episodes.
(42:22) How to gain from the addictive personality traits in the restaurant business.
(51:15) The “Chicken for Two” at the NoMad hotel.
(53:31) Breaking down the state of tipping culture and how its removal from Eleven Madison Park was highly successful.
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Check out Will’s hospitality agency “Thank You”: www.thankyou.nyc/
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Thanks to our partners:
(10:04) Oracle - Take a free test drive of OCI at www.oracle.com/twist.
(20:57) DevSquad - Get an entire product team for the cost of one US developer plus 10% off at www.devsquad.com/twist
(30:44) LinkedIn Ads - Get a $100 LinkedIn ad credit at / thisweekinstartups
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[@nicolass.1193]

Such an inspiring conversation! I cannot wait to read the book. Thank you.

[@augmentos]

So true great unexpected guest and show

[@tast4527]

That was brilliant. So many reminders about good habits, actually kind habits.

[@startups]

Thanks tast4527 we agree!

[@mortezasoleymannezhad5749]

Jcal, this was one of the best episodes ever!! Great cross industry best practices share

[@startups]

Thank you. It was an enjoyable discussion to record and edit for you all!

[@barriehep1759]

Here’s one from me;
I thought I’d reached peak service when the barista at the Farncombe Railway Station (UK) knew my name and started making my flat white as I walked along the platform….
But then….
I saw a guy who would get on the train at the station before Farncombe and would message the barista - so when the train pulled in, the guy would be standing in the doorway of carriage 4 right opposite the coffee bar and the barista would step over, say “morning John”, and hand him a paper bag with his coffee, a croissant and a copy of the Financial Times 😂
The best.

[@mattkotler9100]

this is pretty cool! would never happen in the US 🤣