Hi paul I hope you are well Yes I now use kernow and hattons and topps trains and Tutbury Jinnie Thank you for the kind words and watching and commenting Keep safe ARP
Railway model retailing has become increasingly bizarre. It mainly consists of older people buying pre-hyped releases of small model runs, of uncertain reliability. It's competitive collecting, with a nod to scale modelling. What happened to going into a shop to buy a loco you had seen in the catalogue, and expecting it to be on the shelves?
Ain't that the truth. Unfortunately I think it's fair to say those days aren't coming back. I had to wait 18 months for my preordered tillig loco. Not blaming them for anything, it's just what it is now
Hi mate I hope you are well Yes I've waited 3 years for hornby 2mt. For me I rely heavyly on Internet due to health reasons Thank you for the kind words and watching and commenting Keep safe ARP
You make really good points. I started watching one guy who just moans about his impulse buys after he gets around to giving them 'a' run after sitting on his shelf for years...collectors are bizarre, if you aren't buying to run them, buy static models and give others a chance to buy motor driven.. This whole preordering culture is a distortion.
This makes my blood boil. I don't even care if you "stress the staff out" or not. You're the Customer. It's obviously the staff that are the problem. None of us should ever touch RoS after this.
Hi mate I hope you are well Yes I used to work in mcdonald's I know how rude customer can be. I was not rude. I wish I recorded my phone calls but I never through I'll be banned from any shop. I've sat on this for 2 years Thank you for the kind words and watching and commenting Keep safe ARP
You don’t care if he stresses the staff out? If he was, why the hell should they put up with that? (I do stress IF). It don’t matter if you are a customer, everyone has the right to be able to work without being threatened or stressed out by customers etc. Again, I’m not accusing this chap from being aggressive but addressing your comment. Also we’ve only heard 1 side of this story.
I find myself mystified by the whole situation. They don't want your custom but they seemed to want you to go ahead with the remaining pre orders. You spent a significant amount of money with them. Keep giving honest reviews. People need to know if there are shortcomings. Thanks for sharing your story. Regards Paul.
Hi Paul I hope you are well Sorry for the late reply Yes it was 2 812 and lnwr improved president class They did not want to refund £90 So make of that what you will. I just say what I see like catchphrase I've sat on this for 2 years Thank you for the kind words and watching and commenting Keep safe ARP
You’ve earned a sub right here! I got one won’t be buying from Rails anymore due to their behaviour here. Having come from a hobby retail background originally it’s really shocking to hear this as this isn’t the way you treat customers. Even IF (and it’s a big IF) they fee you have been rude, it’s on their part to let you know you’re being aggressive/uncooperative. I used to have to do this with customers and 90% of the time people correct their behaviour if done in the right way. You don’t deserve this treatment and it sucks that one of the bigger retailers gets away with treating someone who spend ALOT of money with them each year.
Hi Mr tumnus I hope you are well Thank you for the sub Sorry you had to find me cuz of this video I try to keep drama out of the channel. Yes I know that they is 2 sides to every story Me and my carer are always clam on phone to who ever we talking to. Rails have banned people on Google review for an opinion Thank you for the kind words and watching and commenting Keep safe ARP
@@AdiPullen people do have the right to simply refuse you service if they don't like your review of their product/you buy things just to return them having reviewed them. Just sayin'
Hmm, yeah, but it seems a bit sulky though, if Adi's version is accurate. They must know from their records that he's bought s fair bit of stuff from them, and if this is the only time he's been negative about a product(I don't know if it is), it's a bit of an over-reaction don't you think?... @@HamStrains
I would never have expected Rails to be like that, and I’m honestly quite shocked by this. For Rails to be banning customers over a poor review on a product is honestly quite shameful. I’ve never ordered from Rails myself, but I know plenty of people do, usually with good customer service. I know for example that Sam had issues with his Rails exclusive terrier, and made his review, and after that he said in another video that Rails got in contact with him and said they would send him a replacement free of charge if he wanted, and he hadn’t even asked yet! That’s the main reason I find this shocking, and I’m very sorry that you have been kicked off their website. At least though their are other retailers like Hattons, Kernow, TMC, Derails, and many others, who evidently offer far better service. I can tell you for one thing that after hearing this, I never intend to order from Rails.
Remember, that's NOT the reason rails have stated. Adi might be right that it's over a poor review, but we don't know. We don't know if rails were even aware of Adi's review. Fair call if you are not inclined to buy from rails, but bear in mind, like any review, it's a judgement call
why are you saying its down to a review? Lots of people give bad reviews , dont get banned. He seems to keep telling us it has nothing to do with his calls but he over plays this for me. Would love to hear the calls as shops dont ban people who speak to them properly do they ?? You have heard why rails say he is banned , and yet you choose to believe him ? I am open minded and suggest he moves on and stops this nonsense
Fails of Chuffield? Sounds like you've all been luckier than many with them, they can be appalling and as for Dapol? If one provides a critique on a model, and Dapol don't like it? The thought police step in. Dapol et al are the dog that wags the tail with the likes of RMWeb. Add in awful build quality from the CCP et al? The perfect storm, plus these are the days of cancel culture for "wrong think". Therefore nowt would surprise me.
Hi mate I hope you are well Sorry for the late reply Yes I watched Sam's terrier review and it made me by a hornby one. Official it phones calls that got me banned with no warning. I've sat on this for 2 years Now shop at Kernow mainly Thank you for the kind words and watching and commenting Keep safe ARP
It’s truly shocking how sellers can miss treat their customers just off of bad products that they’re selling. it’s mine blowing to me that rails of Sheffield would even think about doing this. let alone actually doing it, but good luck, cheers mate, you make great Contant. keep up the good work.
Hi dave I hope you are well Yes they are or was doing to people leaving bad google.com review Clearly they don't need my 2k a year But yes it bad Thank you for the kind words and watching and commenting Keep safe ARP
Sorry to hear this mate. I’ve had major issues with Rails due to their preordering system and I’ve had so many of them cancelled for no reasons. I don’t think I am going to continue using them anymore, especially knowing this is when they treat loyal customers.
Hi mate I hope you are well This is just my experience And reading the comments they a few others with bad experience from ros I was not try to put anyone off ros. Thank you for the kind words and watching and commenting Keep safe ARP
Hi mate I hope you are well Yes I was expecting 100 views if that I appreciate everyone who watched/listen to the video commented too it means alot too. Thank you for the kind words and watching and commenting Keep safe ARP
my biggest problem with rails of sheffield and hattons to be honest is they have grown too big, forgetting their humble beginnings and caring about the bottom line and not the customer. further more ive heard that both , when buying pre-owned from sellers they offer peanuts and sell on for close to original rrps. but when a shop spreads itself thinly by not only selling new and used but manufacturing too then customer care seems to suffer. thats from observations and what ive been told by a few dozen customers
@davew9360 agreed. I saw a duchess in 00 on one of them missing a coupling, buffers pony truck and leading truck but was listed at £90. Who in their right mind even offering a spares service using it for spares would buy that
Hi mate I hope you are well Sorry for the late reply Hattons are great with me the other day me and my carer spent 37 mins sorting out my pre orders and giving me dates for them Same with kernow too. I've heard that alot that ros has changed but not for the good My local model shop offer peanut too. I brought in 6 diesels and all perfectly run no damage offered me £15 for all 6 Thank you for the kind words and watching and commenting Keep safe ARP
@@AdiPullen I don't quite understand why you spend £2,000 a year but want to sell six locos. Would it not be more economical to spend less on new stock, but keep your existing models ?
Sorry to learn about this. You mention attending the shop with a carer and Rails stated they were unhappy with your alleged attitude towards their staff. If your alleged attitude is directly related to a health condition which is covered by the Equality Act 2020, then Rails’ actions could be considered as unlawful Disability Discrimination (as defined by that act). If Rails’ staff were unhappy with your alleged attitude, then Rails could have discussed the alleged issues with a view to Rails being able to make reasonable adjustments (under Section 20 of the Equality Act 2010) in respect of future contact /visits with the shop. Disability discrimination is completely unacceptable and should be challenged.
Hi mate I hope you are well I've k Never been to the shop I've always rang up. And they have never told us we are being rude or loud ect. It was 2 years ago I've waited until my last pre order came out before I did this. Made it public. Thank you for the kind words and watching and commenting Keep safe ARP
Hi Adi, I’ve only just come across your channel for the first time. This is the first video I’ve watched. I’m appalled at how you have been treated by Rails. I used to buy some bargains from them when they still stocked Hornby a few years ago. I’ve not dealt with them since then. I’m not in a rush to go back after hearing your story. Keep up the good work with honest reviews. Cheers. David
Hi David I hope you are well Sorry that you had to find my channel on story like this. I try to keep drama out of my channel but people ask what happened with ros. Yes ros and hornby fall out did not help ros I think. I've said on this for 2 years Thank you for the kind words and watching and commenting I hope you like what I put out on the channel Keep safe ARP
Hi Adi, what can i say mate. it seems like you can not have an honest opinion anymore. i am with others who have said carry on as you are. if it was not for your channel we would not have become good friends over the years. and it was great to finally get to meet you and dan. i always rely on your videos for your background knowledge of the loco's and the in depth reviews that you do. the stuff you don't always find on the box. It sad that they have treated you like this, and its their loss. Thanks again for being honest and a very good friend. take care. Tony👍👍👍👍👍
Hi Mr t I hope you are well and Mrs t ok Sorry for the late reply Yes it great meeting you and Mrs t and Paris and Paul at Didcot railway centre the other week. Yes you know me I love my history Yes I just say what I see like catchphrase 🤣😂 Yes it bad I've seen few others with bad experience at ros too. Thank you for the kind words and watching and commenting and support Keep safe ARP
I stopped buying from Rails years ago. I live in Australia and every time I ordered from their website they refused to deduct the VAT from the price. On top of that I found their prices were always rather high compared to other retailers. I found the straw that broke my back was when they made their exclusive models with Bachmann and yet again charged way over the odds for substandard models. I won't shop there. You have given me confirmation that I made the right call. You are not missing much. 😅
Hi Gary I hope you are well Yes I have a few mates in oz who use kernow instead. But the prices are what they are £220 for 2-4-0 was high Thank you for the kind words and watching and commenting Keep safe ARP
Wow that's fantastic customer service.........🤔. Hopefully they see this video and realise their shortcomings. Don't stop with your reviews fella. Sometimes the manufacturers fall short and that needs to be shown just as much as all the positive reviews they might get.
have you heard the phone calls ? i havent . Rails say he was rude on the phone , do u think that is ok? You cant take sides here, they have said why he is banned and he does not agree , so why attack the shop?
Hi mate I hope you are well Sorry for the late reply Yes official it phone calls that got me banned but at any point we never got a warning of staff. I just say what I see like catchphrase Thank you for the kind words and watching and commenting Keep safe ARP
I buy off Rails ebay shop but won't go to the Shop even though i live in Sheffied. This was due to ignorant staff and their attitude stood there talking and ignoring potential sales, in the end i just walked out and spent my money elsewhere.
Hi David I hope you are well Sorry for the late reply Yes some of the staff are rude or slightly nasty on the phone I've never been to the shop at all. I've seen in the comments people having bad experience with ros. Thank you for the kind words and watching and commenting Keep safe ARP
I have tried to purchase Rails items on ebay, but being in the US, it is, at best, a real hassle. They don't immediately accept any ebay buy; eventually they will, but sometimes the item has already gone. That being said, their service on-line direct has been quite good, even when I screw up my records and have to send an email to straighten out a situation.
Hi allan I hope you are well Yes the loco was bad I have other 4-4-0 with traction tyres that can do them points Thank you for the kind words and watching and commenting Keep safe ARP
Hello Adi, sorry to hear about these issues. I've never had any problems with rails, but I must admit the D class is not always the best runner and does frequently stutter, which is a shame, because as you say, it does look good. Sadly this experience has put me off getting their new D1, which by several accounts is described as "light on its feet" (Hornby magazine) which means it doesn't have good haulage capability. If it doesn't sell well, and they reduce the ridiculous price, I may consider one in the future.
Hi mate I hope you are well Yes the d class is eye candy in my opinion As for the other d1 I believe it does not have any traction tyres In my opinion traction tyres are no need for. I've heard the d1 runs wonderful. I've sat on this for 2 years now. Thank you for the kind words and watching and commenting Keep safe ARP
Hi Adi. I also got I consider to be a ban from Rails of Sheffield a year or two ago. I was ordering a loco from EBay and then I realised that I had already ordered the same loco from another store. I contacted Rails and explained the situation and explained that I had a short term problem. When I asked them to please cancel my order they said ok no problem. Then, a short while later, I was in the middle of ordering another loco from Rails when the salesperson on the other end of the phone asked me to confirm my name and then he said that he was sorry but I was banned from ordering anything from them. Granted, I hadn’t ordered anything like as much stock from them as you had but I thought that had adopted a very childish attitude so have not bothered with them since that day.
Hi Kevin I hope you are well Yes ros seem to have changed alot and it not great. But that up to them like others have said they are better shops out there.. Thank you for the kind words and watching and commenting Keep safe ARP
Not dealt with Rails, but have dealt with dealer in scotland. Will not say who, because I may not be able to. Bought a bachmann class 37 from them, it turned out rough. Sent it back, and He emailed saying it was totally unacceptable. Not only did he send a new one, he also refunded my postage. Now he did not need to, but did. I will be returning to him for future purchases, as his service was brilliant. Just saying there are dealers out there that are top notch in service.
Hi Sandra I hope you are well Yes they is few fantastic model shops out that will go out there way to help a custom Then they some that won't. Sad really Am glad you have found a great model shop. I can only go on my experience with ros Thank you for the kind words and watching and commenting Keep safe ARP
if anybody cold be banned for negative reviews of either the equipment or the prices, it would be Sam, but he keeps on giving honest reviews, and seems to engage in commerce with all the vendors.
Adi thanks for your openness in explaining what happened. Although I think there is more to this than we can see. I am surprised that Rails would behave like this as they must know that you are an influential model railway TH-camr. They are shooting themselves in the foot, and I agree that as Rails has grown it has lost the plot by not valuing customers and being tyrannical when challenged on quality. Please do not let a company like that upset you because that’s all they are, just a business out for profit. Nothing wrong with that of course, I used to own one myself. But to get reputation and loving customers you have to treat them with respect and gratitude. I will no longer buy from Rails and anything on pre-order is cancelled. Thanks for everything you do, your community really does appreciate you Adi
Hi mate I hope you are well Sorry for the late reply Am not a influential am just guy who say what he see to best of my abilities. I try to be honest Yes ros have grown and reading the comments people don't like it. Yes it did hurt with I was banned I did have suicidal thoughts cuz I could not understand what I done wrong. Like I said I've had no warning of any thing bad. As the show goes on. Please don't regret not shopping at ros cuz how they treated me. Thank you for the kind words and watching and commenting Keep safe ARP
@@AdiPullen Adi. Please do not have thoughts like that just because ROS act in this ridiculous way. There is a lot to live for, your online friends, your fabulous collection etc. Please just put it behind you and keep in touch with your followers and be sure to get support from carers and others that you see. All the best, and like I said earlier, we all appreciate what you do! 👍🏻 Best wishes from Kent, where the apples grow all year round! 🙋🏻♂️
I have worked for a company that did ban a customer and even involved the police. It was because of a physical attack, not just words. When customer's phone they did get a recorded message to show respect or we will hang up. But as far as I know, nobody was banned for anything verbal. We always believed the customer was important and given the opportunity to talk about any issues with product, service or staff. Anyway, all the best to you .
Hi mate I hope you are well I used to work at McDonald's for 8 years i know they is a hole customer out there so when me or my carer ring up we do it with respect.
Hi drevo I hope you are well Yes I now shop at Kernow mainly and they seem OK with me Thank you for the kind words and watching and commenting and support Keep safe ARP
I think maybe Rails need to reply to this. I’m very surprised. I’ve bought a few second hand items from them in the past and never had issues when items were faulty or damaged in transit - they either offered a full refund if I sent back the item or a very fair partial refund if I elected to keep it and do necessary repairs myself.
@@AdiPullentbh I’m totally out of touch with the way the model railway market works these days. I’ve been « off line » since I had to dismantle my layout for a house move in 2013. All my 2-rail stuff is boxed up awaiting THE ultimate layout when I retire in 5 years time. In the meantime this year I’ve started building a « retro » style layout in Hornby Dublo 3-rail and I’m having great fun, with the added advantage that these bullet proof die cast locos are dirt cheap compared to modern stuff and, with a bit of servicing run beautifully.
can I suggest you buy, out of your allowances, an electrical test meter, and once you've learnt how to use it, check all your point blades, frogs and connections, watching the D, which does have poor pick-ups, seems to suggest a lack of contact, also set track points are only 1st radius and there may lie an issue with some locomotives.
Hi Mr blue sky I hope you are well Yes that a good idea. Nothing wrong with your suggestion. But I've got a lnwr improved president class 2-4-0 with traction tyres A d11 16 4-4-0 And a 1p and 5g 0-4-4 that can do it and my hornby Sr schools class with traction tyres can do it no issues But yes you make a great suggestion. I do clean my track before every review Thank you for the kind words and watching and commenting Keep safe ARP
Hi Adi, I personally always use and support my local Model shops In Suffolk and Norfolk and I am not keen on Rails of Sheffield mainly because of their Exclusive sales products. So don’t let the 😡 get you down and enjoy what you do. Regards from Ron 🚂👍🚂😃🚂✔️
Hi Ron I hope you are well Sorry for the late reply I was flat bound and relayed on Internet. My local model shop does not have a website I now use kernow hattons and tmc and Tutbury Jinnie and topps trains Thank you for the kind words and watching and commenting Keep safe ARP
Hi mate I hope you are well Yes most companies it about money But ros has changed alot it my opinion Thank you for the kind words and watching and commenting Keep safe ARP
Hi peter I hope you are well Sorry for the late reply Yes I've sat on this for 2 years Hornby was over terrier I believe could be wrong. Who knows under hornby new management they might supply rails of Sheffield again. I just say what I see like catchphrase. Thank you for the kind words and watching and commenting Keep safe ARP
Hi mate I hope you are well They maybe ok with you I know that they did ban few people for Google reviews too Give them a try Thank you for the kind words and watching and commenting Keep safe ARP
This is one side of a dispute, which inevitably has both supposition and bias inherent in it; even though someone tries to be entirely impartial, none of us are. There are so many unanswered questions this raises, that it appears certain that Rails shall have their own perespective on this, and I suspect it will be very differernt.
Hi kelly I hope you are well Yes you are right they is 2 sides to every story I wish I could find the emails but I can't But I understand your comment Thank you for the kind words and watching and commenting Keep safe ARP
Hi Adi, I myself have been a loyal customer to Rails of Sheffield since 2005. In my experiences, I have never had a bad experience with them like I have been treated by Howes Models which their behaviour is disgusting and I have banned them off my to deal with list. I always keep this in the back of my head that they need us more than we need them. So they will run out of shops before I run out of money. Had this been me. I would have demanded a written statement as to what the cause of the ban was by and if you have been unfairly treated, you can report them to trading standards if the reasons for banning you are invalid. If you can, get the details of the staff that claimed you were rude because you can take legal action against that staff member for false accusations. That said, there are many more other retailers that will enjoy your custom and it's their loss at the end of the day. I do honest model train reviews myself and I say it the way it is. I won't shut up for anyone and neither should you mate. People need honest reviewers like us that are stepping up to the plate to help the model railway community. Keep up the great work brother! :). Peter.
Hi Peter I hope you are well I've sat on still for 2 years now a few in youtube knew about it who know me personally. I suffer with brain damage cerebral palsy so me my carer was shocked that they blocked us well my flat. Yes you are right I should of ask Tracy more questions I know that they is 2 sides to every story. They is more shop out there that will be happy to take my 2k a year. Thank you for the kind words and watching and commenting Keep safe ARP
@@AdiPullen I am so sorry to hear about your health conditions buddy. We may have never met in person but I like the videos you make and the truthful content and my offer of friendship too. I have another supplier that will be a better replacement. I used to use Trains4U in Peterborough. Steve and Gareth are great people to deal with and I used to travel to Peterborough from Nottingham by train to visit their store in person. They treat their customers like family and I had many years of loyal custom to them. They will look after you mate and they also have an eBay store as well. All the best buddy. Peter.
Hi ade I hope you are well Yes very odd Some people think I deserve it But yes they other great shops out there. Thank you for the kind words and watching and commenting Keep safe ARP
@@AdiPullen All good here Adi..I left Royal Mail in March and have never looked back...Garden railway season now coming to an end,but have the triang railway upstairs to keep me going !! All the best.
Perhaps it will surprise you but what is interesting to a much wider audience is the history, quality and rarity of old models. Nothing scarce or unusual about new stuff except the latest "bells and whistles" and the list price......and the protection from the packaging if that is poor.
Hi tom I hope you are well Am happy with old tooled models I have j13 from 80s and runs well Thank you for the kind words and watching and commenting Keep safe ARP
Found your comments very interesting. Always found the staff at Rails helpful and never experienced any problems. This month alone, I have purchased numerous pieces of rolling stock for my collection. With regards the D Class loco I thought I would give it a run, in the like of your comments. It ran flawlessly straight from the cabinet with excellent sound functions and it was last run February of this year. The model was purchased 22nd June 2021.
Hi Kenneth I hope you are well Yes I can only go on my experience with them. I've said on this for 2 years now D class I can only review what I got sent I try to be honest in my review. Keep safe ARP
Another retailer intimated to me that since Hornby took over Oxford Rail items like the J26 and the 12 ton crane are probably never going to arrive, which is sad. Oxford Rail products were getting better and better.
Several people including me have also stopped shopping at Rails mainly due to sarcasm from the staff in responding to queries etc so good on you for posting this
Hi John I hope you are well Yes the staff can sometime be sarcastic and get annoyed with questions I've sat on this for 2 years now I don't normally bring drama to my channel So I am sorry Thank you for the kind words and watching and commenting Keep safe ARP
Keep calm and carry on reviewing. I'm sure there's a light at the end of the tunnel, somewhere along the line. Rapido are on a learning curve with model steamies, I think they ought to get some tips from Dapol. I love your videos, keep them flowing. You're a good guy.
I'm mixed on this as I own a Rapido model and a Dapol model and they both run really smoothly, but this bloke in the video says his Dapol D class runs poorly
@@Northerner_Transport_Hub Adi's D Class engine keeps stalling on points, so the model can be classified as a poor runner. I'm sure Dapol would gladly sort the problem out.
Hi kelly I hope you are well Sorry for the late reply Yes I've sat on this for 2 years now. I've always be honest with my reviews I know rapido UK are on a learning curve 15xx is going back to ros Thank you for the kind words and watching and commenting and support Keep safe ARP
Hi Stephen I hope you are well It ok I've got over it now plus I've sat on it for 2 years Thank you for the kind words and watching and commenting Keep safe ARP
This is symptomatic of many retailers, Adi - & under the Distance Selling Regulations (Consumer Credit Act) RoS are deliberately not specifying their reasoning for the ban because they know under the aforementioned act, you are entitled to sue them. I find this rather poor & distasteful on their part, & in fact, I would rather take my business elsewhere - I'm not going to spend moneys, when because of one faulty unit - & a critique of same, RoS fabricate (& defame) your character. Such hypersensitivity from any retailer (without proven causation) is reprehensible, & thereby unworthy of your custom. Obtain your deposits, & forget about them - it's not worth concerning yourself over. Do take care, Sir, Best, Andrew 🙂
Hi Andrew I hope you are well I've sat on this for 2 years Am not update with my rights if am honest But I'll take your word on it Sorry am a bit thick. Thank you for the kind words and watching and commenting Keep safe ARP
Hello, Adi. First of all, you're not "thick". I have a small business of my own, which involves selling to customers & dispatching same by post, & in that regard, it is in my own interests to understand 'Distance Selling Regulations'. I am what you might term as 'old school', & unless there's an iron-clad reason for preventing any customer from purchasing my goods (which there never has been), then I will always endeavour to promote customer satisfaction. The fact that RoS have not given you such an undertaking or reason for treating you so appallingly, is beyond comprehension; it is their loss, & from the reaction of my fellow commentators, it would appear they stand to lose more customers. What is astounding is that your review of that locomotive was not personal - you could have purchased that from any model retail outfit - it is Dapol's failure to manufacture a satisfactory product, yet for some unknown reason, RoS seem to have taken this to heart. Like you, I am unfailingly honest & direct, particularly with items that I buy - either in a high street shop or online. If such does not meet even the most basic of standards, then it is important to let both the retailer/manufacturer know, & thereby the only way they can improve their product (& service). Precious retailers are becoming more common, & in turn that makes the customer disinclined to purchase from them. Admittedly, the customer is not always right, but there are steps (as a seller) you can take so that both parties reach agreement, & ultimately, a satisfactory outcome. In your case, the other party are unjustified in their actions, & it will cost them dearly. If anyone is stupid, it is they & certainly not you. Enjoy the weekend ahead, Andrew 🙂
Adi . You could say that I have vested interest as I have a large Hornby 3 rail layout all in boxes -- some original -- which needs to be fed into the collectors' market. Tom
Hi Adi Thanks for your honest review of the d class was thinking of getting one but if it doesn't run properly then its not any good, it seems you've saved me two hundred pounds and a lot of hassle. Thanks Adi
Hi Paul I hope you are well Yes I've heard others who motors gave up after 3 months. Thank you for the kind words and watching and commenting Keep safe ARP
Can I also suggest cleaning the tracks and wheels on the locomotive as this might help with running. I buy second hand locos and rolling stock because all the model railway brands are too expensive.
@AdiPullen The only other thing I can think of is checking the track making sure that all the track is connected properly and that the track is straight as this has happened to me a couple of times. I have a run round loop and I have to keep adjusting it as the locos keep stopping when they're in the loop.
This is awful. I’m sorry you were treated this way by them. I have been using them less this year due to poor service, and now after hearing this I think I’m done with them. There are so many better retailers that don’t have this kind of attitude.
Hi mate I hope you are well I understand that they is 2 sides to every story But this is my experience with ros. Thank you for the kind words and watching and commenting Keep safe ARP
My own experience of ros is that whilst they do have some interesting stock their team are lazy and don’t know what they’re selling. Bought a Swiss loco and alpine coach set with different couplings
Hi simmo I hope you are well Yes I've heard that too When I rang them up for a replacement rapido UK ncb 15xx I had to explain everything that was wrong with it. Ros is not what it used to be Thank you for the kind words and watching and commenting Keep safe ARP
Hi mate I hope you are well. Yep you are right But people asked why I got banned for life at ros Hope you have a great Christmas and New year Keep safe ARP
I got banned from a well known model shop in south wales, just because I left a review on a forum, which i'm perfectly allowed to do, as a result other shops have my custom and hard earned cash
@@AdiPullen yep, I wouldnt worry about it, I use ebay as well and swapmeets (when they are running in south wales as the previous shows have gone down to 2 in stupid places)
Seems out of character for Rails , I’ve had nothing but excellent service from them . Whatever the reason Adi , my advice is don’t get angry , just move on . Misunderstandings happen in life . There are plenty of other mainstream retailers out there . Hattons, Derails , TMC to mention but a few , who I’m sure will appreciate your custom .
Hi Russell I hope you are well It am honest at the time it made me suicidal. I could not understand why they banned me I still can't I've moved on. I now shop at hattons kernow topps trains Tutbury Jinnie Am good now Thank you for the kind words and watching and commenting Keep safe ARP
Right - Hattons - gone (to Rails), Derails won't ship to U.S., leaves a thin line without Rails. I've had challenges at Rails, usually through myown ignorance or mis-tracking of my purchases or pre-orders, and have always been well-handled in correcting the situation. Their international shipping is reasonable, no profit in wrapping an extra layer of bag on a purchase, so, I have to say, so far, so good.
I agree a certain staff member has issues but in person it’s like they respect you literally, if it weren’t for Matthew being manager the place would have gone down hill way i see it
I always use Bure Valley Models of Aylsham based at the Bure Valley Railway. Rails manage to fall out with certain manufacturers, so nothing suprises me with the way you have been treated. Keep up the good work Adi! 👍
Hi kevvy I hope you are well I've sat on this for 2 years now I now use mix of model shop like topps trains Tutbury Jinnie kernow model and hattons and tmc Thank you for the kind words and watching and commenting Keep safe ARP
Social media at its very worst!, i've always found them pleasant and caring, great knowledgeable staff, very kind and polite, and i will continue using them despite one persons opinion.........
I can only go my experience May I add I used for several years before they ban me I don't people to some using them. People ONLY ask why I was banned ok!!
I do not now purchase Dapol linked products. Having received one of their "motorised" water towers, purchased as a present for me by a relative, it transpired that Dapol were using the same packaging for "motorised" and none motorised products. The one I received was non-motorised. When I phoned Dapol about this, the inference was the buyer should have been more careful. This attitude seems to be the way of the world nowadays. BUYER BEWARE.
Hi Rob I hope you are well Yes I remember that. To be fair to dapol thier manor and 43xx are fantastic models and had no issues I still don't get why dapol used traction tyres on models Keep safe ARP
im sorry but i work in another model shop in sheffield and at this point im not surprised by rails at this point, the amount of people having issues with pre orders with them is so bad. you dont treat customers like that. 🙄
Hi Andrew I hope you are well I've sat on this for 2 years now I've seen the Google review were people are getting banned from opinion Thank you for the kind words and watching and commenting Keep safe ARP
"They can't say it's the D Class that got me banned because then I could sue them" I'm not sure I follow that logic. A business cannot refuse you service due to certain proscribed characteristics (e.g gender, race, etc.), but otherwise you don't really have legal recourse for a ban on premises or refusal of service. You are legally entitled to a full refund of the D Class, of course.
Curious but no real explanation given. I cannot tell from this whether Adi Pullen was rude and unreasonable to staff or not. This is only half the story. Its unlikely that someone would get banned for making a bad model review unless it slagged off the shop rather than the model itself. If its still up I'll look at that review now.
Hi alan I hope you are well Yes you are right Only one side of the story that correct. I've never been rude to any one on phone Yes the review up it also in the end card. Your comment is fair and understandable Thank you for watching and commenting Keep safe ARP
@@AdiPullen Looked at the D class review, and for the model you had, the review was very reasonable. Possibly the reason that Rails of Sheffield don't want to cancel your pre-orders, apart from the £2200 turnover, is that they would be breaking the contract. You have a good channel with loads of reviews, so I subscribed. Thanks for recognising that third parties don't know the truth of things, as you do.
You should be happy that you won't be dealing with this poorly run business there are thousands of model shops who will welcome you and deal with you openly and politely and with the amount you spend offer you special deals . So be happy and carry on modelling . Best of luck for the future which can only get better .
Hi Stephen I hope you are well Yes you are right I now use kernow mainly they seem to be happy with me. Thank you for the kind words and watching and commenting Keep safe ARP
This sounds like they do not like a poor feedback /review of items they have sold you . I am blocked by a ebay dealer/seller for complaining about an item that was not as described and also a famous SPARES seller for complaining about not combining postage on small multiple order items even though he promised me he would combine orders . My orders total is minimal compared to what you are spending .My advice is use another shop or shops .
Hi dave I hope you are well Yes your right Would that spares be Peter spares some seller are tight Thank you for the kind words and watching and commenting Keep safe ARP
It would appear to be a very thin skinned on their part. Very odd indeed, they should be able to take a bad review on the chin and are better off helping you to sort the issue out.
Hi Andrew I hope you are well When I send it back to them They said it was running perfectly on thier test track so the issues lay with me. But I have other traction tyres model that can do them points including the small wheels base loco w4 Stephenson rocket. I've sat on this for 2 years Thank you for the kind words and watching and commenting Keep safe ARP
Hi Adi, your video just proves my suspicion that dealing with some retailers (and also manufacturers) just gets worse. My account with another retailer from somewhere in Portishead has been suspended due to a 'high level of returns'. They have changed their system in June, so: one order, one return, a massive 100% returns. Wow! But yes, there are still some very good retailers with websites, email options and excellent existing customer service to order from. I would just avoid the biggest ones and support the smaller ones. Take care and thanks for the video(s)!
Hi mate I hope you are well. Yes some shop can be rude. I know a youtuber who will review stuff and send it back to shop for a refund. At end of the day if the loco or rolling stock is not to your liking and is faulty Then you have the right to send it back. Maybe model shop should do there own qc on stuff as well as the manufacturers Am sorry you had a bad experience Thank you for the kind words and watching and commenting Keep safe ARP
Shocking that a retailer should do this. Try Kernow Model Rail Centre, and talk to Wayne, he's very knowledgeable and an all round nice guy. Remember, you can spend your money anywhere, they're shooting themselves in the foot by banning customers like this. take care,,,
Hi john I hope you are well I've do use kernow but I try the second shop at Kernow as they are more friendly 1st shop are rude and unfriendly and it not just me who say that. I do use others shops topps trains and hattons and tmc and Tutbury Jinnie Keep safe ARP
This has made for uncomfortable reading and I believe there is merit in much of the responses given. Whichever ‘side’ of the story you plump for, I think it goes without saying that if a business gets ‘stressed out’ in the course of undertaking its business, perhaps they’re in the wrong ‘business’? That much we know is true if Rails have cited it.
Hi I hope you are well Yes they is 2 sides to every story Am sorry it made you uncomfortable. I wish I could find the emails but can't at mo. Sorry Thank you for the kind words and watching and commenting Keep safe ARP
Take them on through the disability service for these calls are recorded so freedom of information can be used to get phone information. Again them them on. You would have a very good case.
How? What's a model review or an attitude interpretation got to do with the disability service? There would be absolutely no case with the disability services involvement. Sorry, but really is an obtuse comment...
Hi Adi, Thanks for uploading this video, sorry this has happened to you. I'm from Australia and have bought items from Hattons, with great service and prices, I highly recommend them for your future buys.
Hi mike I hope you are well Yes I've brought a few hattons Genesis coaches and got a heljan gnr 02 on pre order with them I mainly use kernow Thank you for the kind words and watching and commenting Keep safe ARP
Would be good to hear the other side of the story. To 'ban' a customer spending 2k a year seems extreme without good reason. At the end of the day they have the right to refuse to do business with a particular customer, but I doubt we will ever get their side. To even block you from accessing the website takes a lot of effort too, as somehow they have to know what hardware and IP addresses you use to lock you out, especially difficult if using 4g or 5g and a phone.
I did have emails off Tracy barber Yes I'll like to hear the phone calls too it not net It any of my details from address to bank and phone number ect Keep safe ARP
I got banned for complaining about a secondhand class 73 I bought that had bent pickups and didn’t run. They were bent beyond repair. Took them ages to sort out the complaint and once they had they banned me. The lady that runs the secondhand bit is impossible to deal with. Other retailers are available. Wouldn’t buy from them in principle now, even if I could. Which is a shame as I spend a lot of time in Sheffield just around the corner on Kiln Street with work.
Hi Roger I hope you are well It when back for a refund and I pre order a hornby 9f instead I believe it was a mixture of things wrong with it Thank you for commenting and watching Keep safe ARP
Totally agree ultimately it’s a manufacturer’s responsibility to ensure back to backs are correct for the gauge it’s advertised ie in other words if it’s listed as oo it should be oo not EM! Bad quality control if it’s out. PLUS some modern models are very delicate with very small detailing components it could be tricky to adjust b2b I’m sure if I’d spent £100 or more on a loco I’d return it for adjustments such as b2b, take off the rose tinted glasses buddy
Hi Ray I hope you are well Yes they even do it on Google review too If that how they want to run thier business they can. I've sat on this for 2 years now Keep safe ARP
I feel there has to be some form of mixup here, I hope it resolves itself as such an unusual situation with no evidence for the ban realistically may have been an error.
Hi mate I hope you are well Sorry for the late reply I've sat on this for 2 years I wish I could find them emails but I can't I know that they 3 side to every story Thank you for the kind words and watching and commenting Keep safe ARP
Thats how a company dies my friend and good riddance. I have had crappy experiences here but thats low. Also with my own company all phone calls are recorded as official business for the very reason as if they were to do something like this to me they would be easier to hit with court (it is mentioned during call that calls are recorded before the answer starts.)
Hi Matt I hope you are well Yes I know all calls are log I wish I could find the emails that they sent me I try to keep drama out of my channel Thank you for the kind words and watching and commenting Keep safe ARP
I used them once a few years back, then made some enquiries on a model on their ebay site and got a very rude response, havent been back since, kind of odd they banned you for having a 'bad attitude'..
Hi c jones I hope you are well Yes ros seem to ban people for bad Google review Ros has improved but not for the good Thank you for the kind words and watching and commenting Keep safe ARP
I have been stopped pre ordering stuff because i cancelled an order with them. They said it was ok on the phone. Then suddenly when i have tried to pre order since its not allowing me. So. I dont buy from them always felt they have an attitude.
Hi mate I hope you are well Yes I read a few people having issues with ros. Sad really That not great of them Thank you for the kind words and watching and commenting Keep safe ARP
This is a shame to see. But I’ve had pretty rubbish service from them myself, which resulted in us agreeing to not do business with each other. Seems like things are fine all the while you don’t have a fault with something. But maybe it’s just me. It’s a shame either way. It seems like all parties should be able to be satisfied, if everyone acts reasonably.
Hi Andrew I hope you are well Sorry for the late reply Yes I never had that choice. With ros they seem to be bothered about good reviews and money I've seen a few bad Google review that got people banned too. Sorry you had an issues with them Thank you for the kind words and watching and commenting Keep safe ARP
I can remember Rails of Sheffield when it was only open a few days a week before it became a full time retailer Back then it was family owned and ran, i have met John Barber, he bought a large number of items from me and always found them easy to deal with. But as said below, they have now grown as Hattons have, and seem to have lost that customer care that makes or in your case breaks down the once pleasant experience. Hattons became bad to deal with when Ian Hatton took charge, he was not a nice person at all and sadly paid the price with a fatal heart attack, i think Christine is now in charge but again like Rails they have become to big.
Hi Barbara I hope you are well Yes ros has changed a lot and not for the good. Other week I when to topps trains in Stafford I believe walked in there they offer me and my carer a hot drink or bottled water for free I got a lms city of Salford for 145 and chip taken out for free. We was in there for an hour just talking about also Thank you for the kind words and watching and commenting Keep safe ARP
Good to hear that you have found a new retailer that knows how to treat customers Stick with them, good sellers are hard to find. Re Rails i did some research on them, John Hedley Barber and Tracy Samatha Barber along with two others are listed as directors, they have an oustanding charge on the company from HSBC Bank on the15/11/21 that has not been satisfied. A company to keep well away from.@@AdiPullen Stay safe and keep well, Barbara
From your video and seeing you try to move it along, it seems the D Class wheels aren't all set at the same height on the horizontal. This makes the central wheel act like a pivot with the heavier rear wheel sitting lower and making the front bogie slightly raised which makes it foul when running over the points. A bit like a see-saw.
Hi Nigel I hope you are well Yes I noticed that when I rewatch the review on bigger tv. I have other 4-4-0 with traction tyres that can do them points Even my Bachmann 2-4-0 lnwr improved president class with traction tyres can Odd really Thank you for the kind words and watching and commenting Keep safe ARP
Obviously I don't know your personal circumstances, but if you are classed as autistic or something along those lines that could course you to be considered abrupt or rude to staff, as long as you have explained this to a member of staff (so Rails is considered to have been informed), then to ban you for this, would be in breach of the equality act 2020 and Rails are committing an illegal offence. If this is so, please take some legal advice, even if its only from Citizens advice bureau. I myself am registered as Autistic, and when you get people like your local GP receptionist calling you names in front of people, and then for the manager of that practice to claim I was the one who was being abusive (despite having witnesses to prove otherwise) in order to dismiss a claim that they were in breach of the Equality Act 2020 (This is now in the hands of the Parliamentary Health onwardsman, and even the Care Quality Commission agreed the staff are poorly trained in matters like that and It was my official complaint that made the CQC carry out a inspection 2 years early and downgrade our GP practice from outstanding to requires improvement) It really makes you wonder how some people can be in a job where they have to deal with other people, and then complain when they either get someone with whom their can be communication issues or a versus reasons, or where there is a lack of understanding. I have to be blunt about Dapol, most their stuff is all for show and not for blow. I have never read or watched a positive review on there N gauge stuff, the only good stuff I have of theirs is either 20+ years old or rolling stock their still making from the old Wrenn range (Some of which dates back to the 1960s under Hornby Dublo). If you look at my model railway on youtube (Look for Bungay Railway Station), I have dapol signals. I have suffered a 25% failure rating, in some cases within in weeks of being new. People think the new 00 gauge loco to tender coupling is good, trust me it is likely to fail within a few years unless you leave it operantly coupled. I have phoned Dapol customer service a few times about their signals and just got told to return it to the shop I got it from, which is easier said than done once said signal has been installed and wired into the layout. I find the pickups, back to back measurement, and electronic component quality from Dapol all haphazard, which is why I will not buy anything manufactured from them any more. I will buy stuff 2nd hand if its cheap, because you don't mind having to do a few repairs or mods to make them run well. I find it amusing that there is at least one reviewer on here who never gives Rails or Dapol items bad reviews even when there issues as plain as the nose on my face, but constantly knock Hornby un-neededly for any little thing. I always look around for the best prices, most of the time I am able to get things of ebay, but when I do buy from a retailer, I now use Hattons.
Hi James I hope you are well I have brain damage and cerebral palsy. Like I said not at any point did ros say me or my carer was being rude. The whole situation is odd at timing of banning my d class review had just been released then Tracy asked where the model was and that am banned ect Just odd I wish I could find the emails she sent me and my carer Thank you for the kind words and watching and commenting Keep safe ARP
lots of people give engines bad reviews and dont get banned. Sounds a bit strange all this . I would like to hear calls between u and the shop first before i attack rails , that is the only way to be fair here.
Hi Nick I hope you are well Yes I know I wish I could find them emails I had I understand Yes they 2 sides of a story I full understand Thank you for the kind words and watching and commenting Keep safe ARP
Hi Adi, Keep doing your reviews as you say your the only one who does older locos and as the hobby gets more expensive more of us will be buying s/h models so to be able to see your thoughts on them will be even more important in future as for R.o.S I think they have treated you very baddly and before they banned you at the very least you should have had a letter or email about it so you could defend yourself. For a company to stop you buying when you have spent £2000 a year with them it madness and with nearly 7000 views for this video they may well lose a lot more we will have to see. Keep well and spend your money with a company who wants your custom. As for the pre-order as they do not want your custom they should cancel it and give you all the deposit back at the very least. Cheers Robert.
Morning Robert I hope you are well Yes I got a email off Tracy barber to say am banned but I can't find it I try to stay out of drama. But people ask for the reason I was banned. I was not expecting this to blow up I through it get 100 views that it. A few people you know knew about this. I still give honest review I do have a few older models to review are scheduled Thank you for the kind words and watching and commenting and support Keep safe ARP
I don't live far from Sheffield and have been to Rails of Sheffield shop a few times. I don't model 00 gauge anymore as I have moved onto 009 gauge instead due space issues. I found Rails to be mixed bag from good to bad I do think the business is not doing as well as it should. The fall out with Hornby I think as hit them harder than Hornby. They mostly sell Bachmann which is an expensive brand which limits their appeal the shop itself has limited stock often told to order online why have a shop if you telling people to go online? The staff were mostly ok to be fair I have noticed one TH-cam reviewer who seems to be a promoter for Rails they can do no wrong it seems. It's unlikely I will be trading with them now as 009 is mostly kits builds .
Hi Peter I hope you are well I live in Burton-upon-Trent I have limited space living in a flat. Yes I've seen few get banned on Google review for opinion Would that youtuber be jk? Thank you for the kind words and watching and commenting Keep safe ARP
Yes JK did a live stream from ROS a while back six hours of it no less! I don't follow JK way too biased. The reason for moving to 009 from 00 gauge was two fold space and cost. 00 gauge is getting too expensive.
Rails has gone downhill post covid, all their second hand stuff is overpriced, they seem to have joined the Hattons philosophy of "we are great, you don't know what you are talking about, we have all the knowledge" Needless to say I don't bother with Hattons anymore either...
Hi Jonathan I hope you are well Yes I've seen people ask why high prices on 2nd hand stuff. They did a hornby class 66 broken boogies motor in bits they ask for £180 It turn in to a joke Thank you for the kind words and watching and commenting Keep safe ARP
the first time i seen your you tube videos and I am surprised about the action of rail of sheffield treated you. could you also tell my the size of your lay out and what track you used to make it
Hi christopher I hope you are well Yes it 6ft x4ft it a mixture of peco 3 points hornby set track points and Bachmann and hornby trains set track At mo it simple due to health reasons Plus I live in a ground floor flat Hope that helps Thank you for the kind words and watching and commenting Keep safe ARP
same i was just want to make a layout as I also have health problems. I had two strokes plus I suffer from PTSD from when i was in Iraq and can't stand being around crowds now I get very nervous. could you send me a list of how many curves you used and points and straight track i be very great full@@AdiPullen
I have 8 3rd radius 8 2nd radius 3 hornby 2nd radius points 1 3 point peco 8 tiny straight by Bachmann hornby level crossing I think 4 hornby straights Most you can get cheap from model shops
Adi, I'm not surprised at all. I only bought one item from them... and I banned them ! They need the likes like JK to sponsor and make the most wonderful reviews that are far from reality. Now they shoot themselves in the foot. How 'clever' they really are !! Don't worry - there are much customer friendly retailers than ros. These days honesty comes at a price ... but also with the highest reward of a clear conscience !! Take care my friend. Cheers, Fil
Hi Phil I hope you are well Yes she popular I pay for all my locos and try to give an honest review Yes I now shop at Kernow & hattons & topp trains & Tutbury Jinnie at mo. They seem happy with me. Thank you for the kind words and watching and commenting and support Keep safe ARP
Hi Adi. I'm new to you're channel too. You have gained one more subscriber and Rails have just lost another customer. I wasn't happy with my last purchase from them either, after ripping me off for the VAT (I live in Oregon!) the item arrived damaged due to their lazy packaging efforts!
Hi mate I hope you are well Yes I know that they is 2 sides to every story. I've seen in comments that others had bad experience with ros Keep safe ARP
There are lots of different places where we can buy our model railway items and each of these needs to protect its' customers because we do share our experiences.
I think it is important to hear the other side before making up one's mind about the issue in question. Whether R of S. are interested in stating their case remains to be seen. For viewers following this complaint and to assess its fairness some sort of statement from them ought to be forthcoming, though I rather suspect that they do not wish to enbroiled in a public defence of their decision.
A bit sad to see a modern loco stalling on the points TBH, with decent pickup and a slight spring on the wheels, and no stupid rubber 'traction tyres' they should be perfect. For more grip, they can use magnetic wheels: simple. I actually oil my track (saves ever cleaning it) and just run what runs well. The modern railway hobbyist is obsessed with locos, when the real shortage is decent tracks and layouts - which is what people should be building.
Hi Graham I hope you are well I know my track not perfect. I have other 4-4-0 with traction tyres that can do them points and even my w4 b2 j70 can they are short wheel base too. Odd really Yes they no need for traction tyres this day and age. Thank you for the kind words and watching and commenting Keep safe ARP
That running problem I'm certain is track - I notice they are all insulated frog and some locomotives will play up. When communications fail things can get out of hand, Don't know more so can't comment other than I've not had any problems even when I had some faulty product.
Hi mate I hope you are well The issue with your comment is that I have other 4-4-0 traction tyres locos that can do it no issues even my Stephenson rocket and lion and my ofah 0-4-0 can But I know what you are saying Keep safe ARP
I think we are getting a problem of changing standards. Old locomotives would run on almost anything, but it seem each new design & development is demanding higher & more tightly defined running environments. I'm drifting to small layouts and small locomotives, these one may expect to run through 1st radius curves, however it seems this is not the case. My Rapido 16" Hunslet 0-6-0 will not, yet my older Hornby Railroad 9F has had no problems until the chassis rotted and made it useless. Probably the most frightening was the Heljan, was it the gas turbine ? needed a minimum of 3rd radius !! What I do know is that my 2 x Peckett W4, Peckett B2, 2 x Rustons, Sentinel, Dapol (Old) L&Y Pug, do NOT like insulated frog pointwork, but work perfectly, even to a silly crawl on livefrog pointwork. So there truly is a case for matching ones locomotives to the trackwork - Just DON'T ask anyone what will & what won't, it would appear we need to find that out at our own expense !!! Not always funny at all. @@AdiPullen
Hi mate I hope you are well Yes I know what you are saying I think ros will last but my lose a few customers long the way Thank you for the kind words and watching and commenting Keep safe ARP
Hi ray I hope you are well Yes I think it pcb style loco and tender connection that was the issue it bad I know. I have other 4-4-0 with traction tyres that can do them points too Thank you for the kind words and watching and commenting Keep safe ARP
That really sucks, very unusual to be blacklisted from a shop without something serious happening. Never had any bother with my videos (I'm a small channel though). Vote with your wallet, if theres anything you want from rails I'm sure you can use a proxy to order for you.
Hi mate I hope you are well Yes am small channel too. I now shop at Kernow & hattons & topp trains & Tutbury Jinnie too Thank you for the kind words and watching and commenting Keep safe ARP
Ok. Let's ban the customers who tell the truth about models. What a great business ethic. Customers are their lifeblood, so RoS needs to be avoided by everybody until they apologise to Adi and sort themselves out. RoS is the problem, not Adi.
That’s awful! May well cancel my own remaining pre-order with them as an act of solidarity. I’ve had the odd issue with their customer service myself, but certainly not at the level you’ve had.
Hi Fred I hope you are well Sorry for the late reply If you have a deposit with them you many lost it. Please don't rush in to anything you regret. They have banned people for bad Google review too. Thank you for the kind words and watching and commenting Keep safe ARP
About your D Class pronlem:- 1 Is your track secure, as in pinned or glued? 2. Did you check that the front coupler wasn't in the way of the rails? 3. Did you run the locomotive in? I looked at the track with the said loco, and as I stated in the other video, that Ibcan see what the problem may be. The track in front of the crossing isn't lined up properly.
There are plenty of other dealers who would be only too glad to take your money. Keep on doing what you do, honest reviews help everyone.
Hi paul
I hope you are well
Yes I now use kernow and hattons and topps trains and Tutbury Jinnie
Thank you for the kind words and watching and commenting
Keep safe ARP
Railway model retailing has become increasingly bizarre. It mainly consists of older people buying pre-hyped releases of small model runs, of uncertain reliability. It's competitive collecting, with a nod to scale modelling. What happened to going into a shop to buy a loco you had seen in the catalogue, and expecting it to be on the shelves?
Ain't that the truth. Unfortunately I think it's fair to say those days aren't coming back.
I had to wait 18 months for my preordered tillig loco. Not blaming them for anything, it's just what it is now
Hi mate
I hope you are well
Yes I've waited 3 years for hornby 2mt.
For me I rely heavyly on Internet due to health reasons
Thank you for the kind words and watching and commenting
Keep safe ARP
hence why I buy silverfox warships etc on lima chassis, as I know they work and can be serviced
@vikingsmb I don't think it helps with my health issues
You make really good points. I started watching one guy who just moans about his impulse buys after he gets around to giving them 'a' run after sitting on his shelf for years...collectors are bizarre, if you aren't buying to run them, buy static models and give others a chance to buy motor driven.. This whole preordering culture is a distortion.
This makes my blood boil. I don't even care if you "stress the staff out" or not. You're the Customer. It's obviously the staff that are the problem. None of us should ever touch RoS after this.
Hi mate
I hope you are well
Yes I used to work in mcdonald's I know how rude customer can be.
I was not rude.
I wish I recorded my phone calls but I never through I'll be banned from any shop.
I've sat on this for 2 years
Thank you for the kind words and watching and commenting
Keep safe ARP
You don’t care if he stresses the staff out? If he was, why the hell should they put up with that? (I do stress IF). It don’t matter if you are a customer, everyone has the right to be able to work without being threatened or stressed out by customers etc. Again, I’m not accusing this chap from being aggressive but addressing your comment. Also we’ve only heard 1 side of this story.
I find myself mystified by the whole situation. They don't want your custom but they seemed to want you to go ahead with the remaining pre orders. You spent a significant amount of money with them. Keep giving honest reviews. People need to know if there are shortcomings. Thanks for sharing your story. Regards Paul.
Well, you may find that the preorders are based upon a non-refundable deposit, this of course guaranteeing funds for a limited production model.
Hi Paul
I hope you are well
Sorry for the late reply
Yes it was 2 812 and lnwr improved president class
They did not want to refund £90
So make of that what you will.
I just say what I see like catchphrase
I've sat on this for 2 years
Thank you for the kind words and watching and commenting
Keep safe ARP
You’ve earned a sub right here! I got one won’t be buying from Rails anymore due to their behaviour here. Having come from a hobby retail background originally it’s really shocking to hear this as this isn’t the way you treat customers.
Even IF (and it’s a big IF) they fee you have been rude, it’s on their part to let you know you’re being aggressive/uncooperative. I used to have to do this with customers and 90% of the time people correct their behaviour if done in the right way.
You don’t deserve this treatment and it sucks that one of the bigger retailers gets away with treating someone who spend ALOT of money with them each year.
Hi Mr tumnus
I hope you are well
Thank you for the sub
Sorry you had to find me cuz of this video
I try to keep drama out of the channel.
Yes I know that they is 2 sides to every story
Me and my carer are always clam on phone to who ever we talking to.
Rails have banned people on Google review for an opinion
Thank you for the kind words and watching and commenting
Keep safe ARP
@@AdiPullen people do have the right to simply refuse you service if they don't like your review of their product/you buy things just to return them having reviewed them. Just sayin'
Exactly so, Mr. Tumnus.
Hmm, yeah, but it seems a bit sulky though, if Adi's version is accurate. They must know from their records that he's bought s fair bit of stuff from them, and if this is the only time he's been negative about a product(I don't know if it is), it's a bit of an over-reaction don't you think?... @@HamStrains
I would never have expected Rails to be like that, and I’m honestly quite shocked by this. For Rails to be banning customers over a poor review on a product is honestly quite shameful. I’ve never ordered from Rails myself, but I know plenty of people do, usually with good customer service. I know for example that Sam had issues with his Rails exclusive terrier, and made his review, and after that he said in another video that Rails got in contact with him and said they would send him a replacement free of charge if he wanted, and he hadn’t even asked yet! That’s the main reason I find this shocking, and I’m very sorry that you have been kicked off their website. At least though their are other retailers like Hattons, Kernow, TMC, Derails, and many others, who evidently offer far better service. I can tell you for one thing that after hearing this, I never intend to order from Rails.
Remember, that's NOT the reason rails have stated.
Adi might be right that it's over a poor review, but we don't know. We don't know if rails were even aware of Adi's review.
Fair call if you are not inclined to buy from rails, but bear in mind, like any review, it's a judgement call
why are you saying its down to a review? Lots of people give bad reviews , dont get banned. He seems to keep telling us it has nothing to do with his calls but he over plays this for me. Would love to hear the calls as shops dont ban people who speak to them properly do they ?? You have heard why rails say he is banned , and yet you choose to believe him ? I am open minded and suggest he moves on and stops this nonsense
Fails of Chuffield? Sounds like you've all been luckier than many with them, they can be appalling and as for Dapol? If one provides a critique on a model, and Dapol don't like it? The thought police step in. Dapol et al are the dog that wags the tail with the likes of RMWeb. Add in awful build quality from the CCP et al? The perfect storm, plus these are the days of cancel culture for "wrong think". Therefore nowt would surprise me.
Hi mate
I hope you are well
Sorry for the late reply
Yes I watched Sam's terrier review and it made me by a hornby one.
Official it phones calls that got me banned with no warning.
I've sat on this for 2 years
Now shop at Kernow mainly
Thank you for the kind words and watching and commenting
Keep safe ARP
This is only one side of the story told, remeber that. Maybe this guy is a total *ss h*le ....you don't know
It’s truly shocking how sellers can miss treat their customers just off of bad products that they’re selling. it’s mine blowing to me that rails of Sheffield would even think about doing this. let alone actually doing it, but good luck, cheers mate, you make great Contant. keep up the good work.
Hi dave
I hope you are well
Yes they are or was doing to people leaving bad google.com review
Clearly they don't need my 2k a year
But yes it bad
Thank you for the kind words and watching and commenting
Keep safe ARP
Sorry to hear this mate. I’ve had major issues with Rails due to their preordering system and I’ve had so many of them cancelled for no reasons. I don’t think I am going to continue using them anymore, especially knowing this is when they treat loyal customers.
Hi mate
I hope you are well
This is just my experience
And reading the comments they a few others with bad experience from ros
I was not try to put anyone off ros.
Thank you for the kind words and watching and commenting
Keep safe ARP
Adi, I have not seen such supportive comments for a video, I hope that keeps your spirits up. Cheers!
Hi mate
I hope you are well
Yes I was expecting 100 views if that
I appreciate everyone who watched/listen to the video commented too it means alot too.
Thank you for the kind words and watching and commenting
Keep safe ARP
my biggest problem with rails of sheffield and hattons to be honest is they have grown too big, forgetting their humble beginnings and caring about the bottom line and not the customer. further more ive heard that both , when buying pre-owned from sellers they offer peanuts and sell on for close to original rrps. but when a shop spreads itself thinly by not only selling new and used but manufacturing too then customer care seems to suffer. thats from observations and what ive been told by a few dozen customers
Most of the second hand items listed are really only spares or repair when you study the pictures . I would not buy from either shop anymore .
@davew9360 agreed. I saw a duchess in 00 on one of them missing a coupling, buffers pony truck and leading truck but was listed at £90. Who in their right mind even offering a spares service using it for spares would buy that
Hi mate
I hope you are well
Sorry for the late reply
Hattons are great with me the other day me and my carer spent 37 mins sorting out my pre orders and giving me dates for them
Same with kernow too.
I've heard that alot that ros has changed but not for the good
My local model shop offer peanut too.
I brought in 6 diesels and all perfectly run no damage offered me £15 for all 6
Thank you for the kind words and watching and commenting
Keep safe ARP
@@ItsAlfieGWR I have no issue with Hatton I actually when to Liverpool to pick up my rapido UK l&mr lion
@@AdiPullen
I don't quite understand why you spend £2,000 a year but want to sell six locos.
Would it not be more economical to spend less on new stock, but keep your existing models ?
Sorry to learn about this.
You mention attending the shop with a carer and Rails stated they were unhappy with your alleged attitude towards their staff.
If your alleged attitude is directly related to a health condition which is covered by the Equality Act 2020, then Rails’ actions could be considered as unlawful Disability Discrimination (as defined by that act).
If Rails’ staff were unhappy with your alleged attitude, then Rails could have discussed the alleged issues with a view to Rails being able to make reasonable adjustments (under Section 20 of the Equality Act 2010) in respect of future contact /visits with the shop.
Disability discrimination is completely unacceptable and should be challenged.
Hi mate
I hope you are well
I've k
Never been to the shop I've always rang up.
And they have never told us we are being rude or loud ect.
It was 2 years ago I've waited until my last pre order came out before I did this.
Made it public.
Thank you for the kind words and watching and commenting
Keep safe ARP
Hi Adi, I’ve only just come across your channel for the first time. This is the first video I’ve watched. I’m appalled at how you have been treated by Rails. I used to buy some bargains from them when they still stocked Hornby a few years ago. I’ve not dealt with them since then. I’m not in a rush to go back after hearing your story. Keep up the good work with honest reviews. Cheers. David
Hi David
I hope you are well
Sorry that you had to find my channel on story like this.
I try to keep drama out of my channel but people ask what happened with ros.
Yes ros and hornby fall out did not help ros I think.
I've said on this for 2 years
Thank you for the kind words and watching and commenting I hope you like what I put out on the channel
Keep safe ARP
Hi Adi, what can i say mate. it seems like you can not have an honest opinion anymore. i am with others who have said carry on as you are. if it was not for your channel we would not have become good friends over the years. and it was great to finally get to meet you and dan. i always rely on your videos for your background knowledge of the loco's and the in depth reviews that you do. the stuff you don't always find on the box.
It sad that they have treated you like this, and its their loss.
Thanks again for being honest and a very good friend. take care. Tony👍👍👍👍👍
Hi Mr t
I hope you are well and Mrs t ok
Sorry for the late reply
Yes it great meeting you and Mrs t and Paris and Paul at Didcot railway centre the other week.
Yes you know me I love my history
Yes I just say what I see like catchphrase 🤣😂
Yes it bad I've seen few others with bad experience at ros too.
Thank you for the kind words and watching and commenting and support
Keep safe ARP
I stopped buying from Rails years ago. I live in Australia and every time I ordered from their website they refused to deduct the VAT from the price.
On top of that I found their prices were always rather high compared to other retailers.
I found the straw that broke my back was when they made their exclusive models with Bachmann and yet again charged way over the odds for substandard models.
I won't shop there. You have given me confirmation that I made the right call. You are not missing much. 😅
Hi Gary
I hope you are well
Yes I have a few mates in oz who use kernow instead.
But the prices are what they are £220 for 2-4-0 was high
Thank you for the kind words and watching and commenting
Keep safe ARP
It's nothing short of criminal. I'm in the USA and won't buy from anyone in the UK who won't deduct the VAT if they're registered. It's their loss!!
Wow that's fantastic customer service.........🤔. Hopefully they see this video and realise their shortcomings.
Don't stop with your reviews fella. Sometimes the manufacturers fall short and that needs to be shown just as much as all the positive reviews they might get.
have you heard the phone calls ? i havent . Rails say he was rude on the phone , do u think that is ok? You cant take sides here, they have said why he is banned and he does not agree , so why attack the shop?
Hi mate
I hope you are well
Sorry for the late reply
Yes official it phone calls that got me banned but at any point we never got a warning of staff.
I just say what I see like catchphrase
Thank you for the kind words and watching and commenting
Keep safe ARP
I buy off Rails ebay shop but won't go to the Shop even though i live in Sheffied. This was due to ignorant staff and their attitude stood there talking and ignoring potential sales, in the end i just walked out and spent my money elsewhere.
Hi David
I hope you are well
Sorry for the late reply
Yes some of the staff are rude or slightly nasty on the phone
I've never been to the shop at all.
I've seen in the comments people having bad experience with ros.
Thank you for the kind words and watching and commenting
Keep safe ARP
I have tried to purchase Rails items on ebay, but being in the US, it is, at best, a real hassle. They don't immediately accept any ebay buy; eventually they will, but sometimes the item has already gone. That being said, their service on-line direct has been quite good, even when I screw up my records and have to send an email to straighten out a situation.
Well done Adi for speaking up about it. But i do agree with you on that loco..
Hi allan
I hope you are well
Yes the loco was bad I have other 4-4-0 with traction tyres that can do them points
Thank you for the kind words and watching and commenting
Keep safe ARP
No worries Adi.. You tell it how it is .. and you stay safe and well.@@AdiPullen
@@dragon-junction-MK2 your friend with Tony north Eastern I've told him about this when it happened
Keep safe ARP
Yes we chat from time to time..great guy Tony..@@AdiPullen
Hello Adi, sorry to hear about these issues. I've never had any problems with rails, but I must admit the D class is not always the best runner and does frequently stutter, which is a shame, because as you say, it does look good. Sadly this experience has put me off getting their new D1, which by several accounts is described as "light on its feet" (Hornby magazine) which means it doesn't have good haulage capability. If it doesn't sell well, and they reduce the ridiculous price, I may consider one in the future.
Hi mate
I hope you are well
Yes the d class is eye candy in my opinion
As for the other d1 I believe it does not have any traction tyres
In my opinion traction tyres are no need for.
I've heard the d1 runs wonderful.
I've sat on this for 2 years now.
Thank you for the kind words and watching and commenting
Keep safe ARP
Hi Adi. I also got I consider to be a ban from Rails of Sheffield a year or two ago. I was ordering a loco from EBay and then I realised that I had already ordered the same loco from another store. I contacted Rails and explained the situation and explained that I had a short term problem. When I asked them to please cancel my order they said ok no problem. Then, a short while later, I was in the middle of ordering another loco from Rails when the salesperson on the other end of the phone asked me to confirm my name and then he said that he was sorry but I was banned from ordering anything from them. Granted, I hadn’t ordered anything like as much stock from them as you had but I thought that had adopted a very childish attitude so have not bothered with them since that day.
Hi Kevin
I hope you are well
Yes ros seem to have changed alot and it not great.
But that up to them like others have said they are better shops out there.. Thank you for the kind words and watching and commenting
Keep safe ARP
Not dealt with Rails, but have dealt with dealer in scotland. Will not say who, because I may not be able to. Bought a bachmann class 37 from them, it turned out rough. Sent it back, and He emailed saying it was totally unacceptable. Not only did he send a new one, he also refunded my postage. Now he did not need to, but did. I will be returning to him for future purchases, as his service was brilliant.
Just saying there are dealers out there that are top notch in service.
Hi Sandra
I hope you are well
Yes they is few fantastic model shops out that will go out there way to help a custom
Then they some that won't.
Sad really
Am glad you have found a great model shop.
I can only go on my experience with ros
Thank you for the kind words and watching and commenting
Keep safe ARP
if anybody cold be banned for negative reviews of either the equipment or the prices, it would be Sam, but he keeps on giving honest reviews, and seems to engage in commerce with all the vendors.
Yep sam a bigger youtuber but I can only give my opinion in my reviews
Adi thanks for your openness in explaining what happened. Although I think there is more to this than we can see. I am surprised that Rails would behave like this as they must know that you are an influential model railway TH-camr. They are shooting themselves in the foot, and I agree that as Rails has grown it has lost the plot by not valuing customers and being tyrannical when challenged on quality. Please do not let a company like that upset you because that’s all they are, just a business out for profit. Nothing wrong with that of course, I used to own one myself. But to get reputation and loving customers you have to treat them with respect and gratitude. I will no longer buy from Rails and anything on pre-order is cancelled. Thanks for everything you do, your community really does appreciate you Adi
Hi mate
I hope you are well
Sorry for the late reply
Am not a influential am just guy who say what he see to best of my abilities.
I try to be honest
Yes ros have grown and reading the comments people don't like it.
Yes it did hurt with I was banned I did have suicidal thoughts cuz I could not understand what I done wrong.
Like I said I've had no warning of any thing bad.
As the show goes on.
Please don't regret not shopping at ros cuz how they treated me.
Thank you for the kind words and watching and commenting
Keep safe ARP
@@AdiPullen Adi. Please do not have thoughts like that just because ROS act in this ridiculous way. There is a lot to live for, your online friends, your fabulous collection etc. Please just put it behind you and keep in touch with your followers and be sure to get support from carers and others that you see. All the best, and like I said earlier, we all appreciate what you do! 👍🏻 Best wishes from Kent, where the apples grow all year round! 🙋🏻♂️
I have worked for a company that did ban a customer and even involved the police. It was because of a physical attack, not just words.
When customer's phone they did get a recorded message to show respect or we will hang up.
But as far as I know, nobody was banned for anything verbal.
We always believed the customer was important and given the opportunity to talk about any issues with product, service or staff.
Anyway, all the best to you .
Hi mate
I hope you are well
I used to work at McDonald's for 8 years i know they is a hole customer out there so when me or my carer ring up we do it with respect.
@AdiPullen It's the only way.
Sorry you have been through this, Adi. Plenty more retailers out there who would be grateful for your custom.
Hi drevo
I hope you are well
Yes I now shop at Kernow mainly and they seem OK with me
Thank you for the kind words and watching and commenting and support
Keep safe ARP
I think maybe Rails need to reply to this. I’m very surprised. I’ve bought a few second hand items from them in the past and never had issues when items were faulty or damaged in transit - they either offered a full refund if I sent back the item or a very fair partial refund if I elected to keep it and do necessary repairs myself.
Hi rob
I hope you are well
Ros have my email and model number ect but nothing.
And yes I know that they 2 sides of every story
Keep safe ARP
@@AdiPullentbh I’m totally out of touch with the way the model railway market works these days. I’ve been « off line » since I had to dismantle my layout for a house move in 2013. All my 2-rail stuff is boxed up awaiting THE ultimate layout when I retire in 5 years time.
In the meantime this year I’ve started building a « retro » style layout in Hornby Dublo 3-rail and I’m having great fun, with the added advantage that these bullet proof die cast locos are dirt cheap compared to modern stuff and, with a bit of servicing run beautifully.
can I suggest you buy, out of your allowances, an electrical test meter, and once you've learnt how to use it, check all your point blades, frogs and connections, watching the D, which does have poor pick-ups, seems to suggest a lack of contact, also set track points are only 1st radius and there may lie an issue with some locomotives.
Hi Mr blue sky
I hope you are well
Yes that a good idea. Nothing wrong with your suggestion.
But I've got a lnwr improved president class 2-4-0 with traction tyres
A d11 16 4-4-0
And a 1p and 5g 0-4-4 that can do it and my hornby Sr schools class with traction tyres can do it no issues
But yes you make a great suggestion.
I do clean my track before every review
Thank you for the kind words and watching and commenting
Keep safe ARP
Hi Adi, I personally always use and support my local Model shops In Suffolk and Norfolk and I am not keen on Rails of Sheffield mainly because of their Exclusive sales products. So don’t let the 😡 get you down and enjoy what you do. Regards from Ron 🚂👍🚂😃🚂✔️
Hi Ron
I hope you are well
Sorry for the late reply
I was flat bound and relayed on Internet.
My local model shop does not have a website
I now use kernow hattons and tmc and Tutbury Jinnie and topps trains
Thank you for the kind words and watching and commenting
Keep safe ARP
Rails are so big now, that all the enthusiasm they used to have for the hobby is now all corporate and they just want money. Keep up the good work.
Hi mate
I hope you are well
Yes most companies it about money
But ros has changed alot it my opinion
Thank you for the kind words and watching and commenting
Keep safe ARP
Hi Adi , they have fell out with Hornby and now you . This must mean something , just keep up your fabulous reviews as always .
..........Peter
Hi peter
I hope you are well
Sorry for the late reply
Yes I've sat on this for 2 years
Hornby was over terrier I believe could be wrong.
Who knows under hornby new management they might supply rails of Sheffield again.
I just say what I see like catchphrase.
Thank you for the kind words and watching and commenting
Keep safe ARP
I only recently discovered Rails but now I really don't think Im going to do business with them after hearing this
Hi mate
I hope you are well
They maybe ok with you
I know that they did ban few people for Google reviews too
Give them a try
Thank you for the kind words and watching and commenting
Keep safe ARP
This is one side of a dispute, which inevitably has both supposition and bias inherent in it; even though someone tries to be entirely impartial, none of us are.
There are so many unanswered questions this raises, that it appears certain that Rails shall have their own perespective on this, and I suspect it will be very differernt.
Hi kelly
I hope you are well
Yes you are right they is 2 sides to every story
I wish I could find the emails but I can't
But I understand your comment
Thank you for the kind words and watching and commenting
Keep safe ARP
Hi Adi, I myself have been a loyal customer to Rails of Sheffield since 2005. In my experiences, I have never had a bad experience with them like I have been treated by Howes Models which their behaviour is disgusting and I have banned them off my to deal with list. I always keep this in the back of my head that they need us more than we need them. So they will run out of shops before I run out of money. Had this been me. I would have demanded a written statement as to what the cause of the ban was by and if you have been unfairly treated, you can report them to trading standards if the reasons for banning you are invalid. If you can, get the details of the staff that claimed you were rude because you can take legal action against that staff member for false accusations. That said, there are many more other retailers that will enjoy your custom and it's their loss at the end of the day. I do honest model train reviews myself and I say it the way it is. I won't shut up for anyone and neither should you mate. People need honest reviewers like us that are stepping up to the plate to help the model railway community. Keep up the great work brother! :).
Peter.
Hi Peter
I hope you are well
I've sat on still for 2 years now a few in youtube knew about it who know me personally.
I suffer with brain damage cerebral palsy so me my carer was shocked that they blocked us well my flat.
Yes you are right I should of ask Tracy more questions
I know that they is 2 sides to every story.
They is more shop out there that will be happy to take my 2k a year.
Thank you for the kind words and watching and commenting
Keep safe ARP
@@AdiPullen I am so sorry to hear about your health conditions buddy. We may have never met in person but I like the videos you make and the truthful content and my offer of friendship too. I have another supplier that will be a better replacement. I used to use Trains4U in Peterborough. Steve and Gareth are great people to deal with and I used to travel to Peterborough from Nottingham by train to visit their store in person. They treat their customers like family and I had many years of loyal custom to them. They will look after you mate and they also have an eBay store as well.
All the best buddy.
Peter.
Very interesting Adi..Very odd..Its their loss though...I am sure you are most welcome at other shops/outlets..Best Wishes//Ade
Hi ade
I hope you are well
Yes very odd
Some people think I deserve it
But yes they other great shops out there.
Thank you for the kind words and watching and commenting
Keep safe ARP
@@AdiPullen All good here Adi..I left Royal Mail in March and have never looked back...Garden railway season now coming to an end,but have the triang railway upstairs to keep me going !! All the best.
Perhaps it will surprise you but what is interesting to a much wider audience is the history, quality and rarity of old models. Nothing scarce or unusual about new stuff except the latest "bells and whistles" and the list price......and the protection from the packaging if that is poor.
Hi tom
I hope you are well
Am happy with old tooled models I have j13 from 80s and runs well
Thank you for the kind words and watching and commenting
Keep safe ARP
Found your comments very interesting. Always found the staff at Rails helpful and never experienced any problems. This month alone, I have purchased numerous pieces of rolling stock for my collection. With regards the D Class loco I thought I would give it a run, in the like of your comments. It ran flawlessly straight from the cabinet with excellent sound functions and it was last run February of this year. The model was purchased 22nd June 2021.
Hi Kenneth
I hope you are well
Yes I can only go on my experience with them.
I've said on this for 2 years now
D class I can only review what I got sent
I try to be honest in my review.
Keep safe ARP
Another retailer intimated to me that since Hornby took over Oxford Rail items like the J26 and the 12 ton crane are probably never going to arrive, which is sad. Oxford Rail products were getting better and better.
Hi mate
I hope you are well
No no they are coming Oxford Diecast did a livestream and said they are on the way
Keep safe ARP
@@AdiPullen Thats great news then 🙂
Several people including me have also stopped shopping at Rails mainly due to sarcasm from the staff in responding to queries etc so good on you for posting this
Hi John
I hope you are well
Yes the staff can sometime be sarcastic and get annoyed with questions
I've sat on this for 2 years now
I don't normally bring drama to my channel
So I am sorry
Thank you for the kind words and watching and commenting
Keep safe ARP
Keep calm and carry on reviewing. I'm sure there's a light at the end of the tunnel, somewhere along the line. Rapido are on a learning curve with model steamies, I think they ought to get some tips from Dapol. I love your videos, keep them flowing. You're a good guy.
I'm mixed on this as I own a Rapido model and a Dapol model and they both run really smoothly, but this bloke in the video says his Dapol D class runs poorly
@@Northerner_Transport_Hub Adi's D Class engine keeps stalling on points, so the model can be classified as a poor runner. I'm sure Dapol would gladly sort the problem out.
Please check the review in full
And you will see
Hi kelly
I hope you are well
Sorry for the late reply
Yes I've sat on this for 2 years now.
I've always be honest with my reviews
I know rapido UK are on a learning curve
15xx is going back to ros
Thank you for the kind words and watching and commenting and support
Keep safe ARP
Sorry this has happened to you Adi. Enjoy the videos so keep on with your honest reviews.
Hi Stephen
I hope you are well
It ok I've got over it now plus I've sat on it for 2 years
Thank you for the kind words and watching and commenting
Keep safe ARP
This is symptomatic of many retailers, Adi - & under the Distance Selling Regulations (Consumer Credit Act) RoS are deliberately not specifying their reasoning for the ban because they know under the aforementioned act, you are entitled to sue them. I find this rather poor & distasteful on their part, & in fact, I would rather take my business elsewhere - I'm not going to spend moneys, when because of one faulty unit - & a critique of same, RoS fabricate (& defame) your character. Such hypersensitivity from any retailer (without proven causation) is reprehensible, & thereby unworthy of your custom. Obtain your deposits, & forget about them - it's not worth concerning yourself over. Do take care, Sir,
Best,
Andrew 🙂
Hi Andrew
I hope you are well
I've sat on this for 2 years
Am not update with my rights if am honest
But I'll take your word on it
Sorry am a bit thick.
Thank you for the kind words and watching and commenting
Keep safe ARP
Hello, Adi. First of all, you're not "thick". I have a small business of my own, which involves selling to customers & dispatching same by post, & in that regard, it is in my own interests to understand 'Distance Selling Regulations'. I am what you might term as 'old school', & unless there's an iron-clad reason for preventing any customer from purchasing my goods (which there never has been), then I will always endeavour to promote customer satisfaction. The fact that RoS have not given you such an undertaking or reason for treating you so appallingly, is beyond comprehension; it is their loss, & from the reaction of my fellow commentators, it would appear they stand to lose more customers. What is astounding is that your review of that locomotive was not personal - you could have purchased that from any model retail outfit - it is Dapol's failure to manufacture a satisfactory product, yet for some unknown reason, RoS seem to have taken this to heart. Like you, I am unfailingly honest & direct, particularly with items that I buy - either in a high street shop or online. If such does not meet even the most basic of standards, then it is important to let both the retailer/manufacturer know, & thereby the only way they can improve their product (& service). Precious retailers are becoming more common, & in turn that makes the customer disinclined to purchase from them. Admittedly, the customer is not always right, but there are steps (as a seller) you can take so that both parties reach agreement, & ultimately, a satisfactory outcome. In your case, the other party are unjustified in their actions, & it will cost them dearly. If anyone is stupid, it is they & certainly not you. Enjoy the weekend ahead,
Andrew 🙂
Adi . You could say that I have vested interest as I have a large Hornby 3 rail layout all in boxes -- some original -- which needs to be fed into the collectors' market. Tom
What your plans
Hi Adi
Thanks for your honest review of the d class was thinking of getting one but if it doesn't run properly then its not any good, it seems you've saved me two hundred pounds and a lot of hassle.
Thanks Adi
Hi Paul
I hope you are well
Yes I've heard others who motors gave up after 3 months.
Thank you for the kind words and watching and commenting
Keep safe ARP
Can I also suggest cleaning the tracks and wheels on the locomotive as this might help with running. I buy second hand locos and rolling stock because all the model railway brands are too expensive.
For every locomotive review I clean the track.
Even use other traction tyres loco to see if they do the same and no
@AdiPullen The only other thing I can think of is checking the track making sure that all the track is connected properly and that the track is straight as this has happened to me a couple of times. I have a run round loop and I have to keep adjusting it as the locos keep stopping when they're in the loop.
This is awful. I’m sorry you were treated this way by them. I have been using them less this year due to poor service, and now after hearing this I think I’m done with them. There are so many better retailers that don’t have this kind of attitude.
Hi mate
I hope you are well
I understand that they is 2 sides to every story
But this is my experience with ros.
Thank you for the kind words and watching and commenting
Keep safe ARP
My own experience of ros is that whilst they do have some interesting stock their team are lazy and don’t know what they’re selling. Bought a Swiss loco and alpine coach set with different couplings
Hi simmo
I hope you are well
Yes I've heard that too
When I rang them up for a replacement rapido UK ncb 15xx I had to explain everything that was wrong with it.
Ros is not what it used to be
Thank you for the kind words and watching and commenting
Keep safe ARP
Doesn’t surprise me. The fact is when the owners wife is the one emailing you you know it isnt going to go well
Hi mate
I hope you are well.
Yep you are right
But people asked why I got banned for life at ros
Hope you have a great Christmas and New year
Keep safe ARP
I agree. The reason they banned you is odd. I'm quite sorry to hear this.
Hi luke
I hope you are well
Yes it odd
It ok thank you
Thank you for watching and commenting
Keep safe ARP
I got banned from a well known model shop in south wales, just because I left a review on a forum, which i'm perfectly allowed to do, as a result other shops have my custom and hard earned cash
@@vikingsmb it happens
@@AdiPullen yep, I wouldnt worry about it, I use ebay as well and swapmeets (when they are running in south wales as the previous shows have gone down to 2 in stupid places)
Seems out of character for Rails , I’ve had nothing but excellent service from them . Whatever the reason Adi , my advice is don’t get angry , just move on . Misunderstandings happen in life . There are plenty of other mainstream retailers out there . Hattons, Derails , TMC to mention but a few , who I’m sure will appreciate your custom .
Hi Russell
I hope you are well
It am honest at the time it made me suicidal.
I could not understand why they banned me I still can't
I've moved on.
I now shop at hattons kernow topps trains Tutbury Jinnie
Am good now
Thank you for the kind words and watching and commenting
Keep safe ARP
@@AdiPullen always enjoy your reviews Adi . Don’t let it get to you . They are not that important .
Right - Hattons - gone (to Rails), Derails won't ship to U.S., leaves a thin line without Rails. I've had challenges at Rails, usually through myown ignorance or mis-tracking of my purchases or pre-orders, and have always been well-handled in correcting the situation. Their international shipping is reasonable, no profit in wrapping an extra layer of bag on a purchase, so, I have to say, so far, so good.
I agree a certain staff member has issues but in person it’s like they respect you literally, if it weren’t for Matthew being manager the place would have gone down hill way i see it
Hi mate.
Ros could be wanting my 2k a year but
It ok I've move on now I use other places.
Hattons was super polite and helpful.
I always use Bure Valley Models of Aylsham based at the Bure Valley Railway. Rails manage to fall out with certain manufacturers, so nothing suprises me with the way you have been treated. Keep up the good work Adi! 👍
Hi kevvy
I hope you are well
I've sat on this for 2 years now
I now use mix of model shop like topps trains Tutbury Jinnie kernow model and hattons and tmc
Thank you for the kind words and watching and commenting
Keep safe ARP
Social media at its very worst!, i've always found them pleasant and caring, great knowledgeable staff, very kind and polite, and i will continue using them despite one persons opinion.........
I can only go my experience
May I add I used for several years before they ban me
I don't people to some using them.
People ONLY ask why I was banned ok!!
I do not now purchase Dapol linked products. Having received one of their "motorised" water towers, purchased as a present for me by a relative, it transpired that Dapol were using the same packaging for "motorised" and none motorised products. The one I received was non-motorised. When I phoned Dapol about this, the inference was the buyer should have been more careful.
This attitude seems to be the way of the world nowadays. BUYER BEWARE.
Hi Rob
I hope you are well
Yes I remember that.
To be fair to dapol thier manor and 43xx are fantastic models and had no issues
I still don't get why dapol used traction tyres on models
Keep safe ARP
im sorry but i work in another model shop in sheffield and at this point im not surprised by rails at this point, the amount of people having issues with pre orders with them is so bad. you dont treat customers like that.
🙄
Hi Andrew
I hope you are well
I've sat on this for 2 years now
I've seen the Google review were people are getting banned from opinion
Thank you for the kind words and watching and commenting
Keep safe ARP
"They can't say it's the D Class that got me banned because then I could sue them"
I'm not sure I follow that logic. A business cannot refuse you service due to certain proscribed characteristics (e.g gender, race, etc.), but otherwise you don't really have legal recourse for a ban on premises or refusal of service. You are legally entitled to a full refund of the D Class, of course.
Hi Robert
I hope you are well
Yes it just odd at timing
Am no good at words
I just gave an honest review of d class
Keep safe ARP
Good to know, will be making my purchases elsewhere!
Hi hope you are well
Alot of people have said that
I had preordered the Titfield Thunderbolt with them. I have now cancelled that and will be getting it from Hatton's 👍@@AdiPullen
Curious but no real explanation given. I cannot tell from this whether Adi Pullen was rude and unreasonable to staff or not. This is only half the story. Its unlikely that someone would get banned for making a bad model review unless it slagged off the shop rather than the model itself. If its still up I'll look at that review now.
Hi alan
I hope you are well
Yes you are right
Only one side of the story that correct.
I've never been rude to any one on phone
Yes the review up it also in the end card.
Your comment is fair and understandable
Thank you for watching and commenting
Keep safe ARP
@@AdiPullen Looked at the D class review, and for the model you had, the review was very reasonable. Possibly the reason that Rails of Sheffield don't want to cancel your pre-orders, apart from the £2200 turnover, is that they would be breaking the contract. You have a good channel with loads of reviews, so I subscribed. Thanks for recognising that third parties don't know the truth of things, as you do.
You should be happy that you won't be dealing with this poorly run business there are thousands of model shops who will welcome you and deal with you openly and politely and with the amount you spend offer you special deals . So be happy and carry on modelling . Best of luck for the future which can only get better .
Hi Stephen
I hope you are well
Yes you are right
I now use kernow mainly they seem to be happy with me.
Thank you for the kind words and watching and commenting
Keep safe ARP
This sounds like they do not like a poor feedback /review of items they have sold you . I am blocked by a ebay dealer/seller for complaining about an item that was not as described and also a famous SPARES seller for complaining about not combining postage on small multiple order items even though he promised me he would combine orders . My orders total is minimal compared to what you are spending .My advice is use another shop or shops .
Hi dave
I hope you are well
Yes your right
Would that spares be Peter spares some seller are tight
Thank you for the kind words and watching and commenting
Keep safe ARP
@@AdiPullen Yes it was for the postage issue and it was the boss himself I dealt with, but never again!
Are Rails of Sheffield the outfit portrayed in the Hornby/Corgi series on TV as being ultra competitive with Hornby?
Over terrier yes
@@AdiPullen Thought so. Came across as a right bunch of tools.
It would appear to be a very thin skinned on their part. Very odd indeed, they should be able to take a bad review on the chin and are better off helping you to sort the issue out.
Hi Andrew
I hope you are well
When I send it back to them
They said it was running perfectly on thier test track so the issues lay with me.
But I have other traction tyres model that can do them points including the small wheels base loco w4 Stephenson rocket.
I've sat on this for 2 years
Thank you for the kind words and watching and commenting
Keep safe ARP
Hi Adi, your video just proves my suspicion that dealing with some retailers (and also manufacturers) just gets worse.
My account with another retailer from somewhere in Portishead has been suspended due to a 'high level of returns'.
They have changed their system in June, so: one order, one return, a massive 100% returns. Wow!
But yes, there are still some very good retailers with websites, email options and excellent existing customer service to order from.
I would just avoid the biggest ones and support the smaller ones.
Take care and thanks for the video(s)!
Hi mate
I hope you are well.
Yes some shop can be rude.
I know a youtuber who will review stuff and send it back to shop for a refund.
At end of the day if the loco or rolling stock is not to your liking and is faulty
Then you have the right to send it back.
Maybe model shop should do there own qc on stuff as well as the manufacturers
Am sorry you had a bad experience
Thank you for the kind words and watching and commenting
Keep safe ARP
Shocking that a retailer should do this. Try Kernow Model Rail Centre, and talk to Wayne, he's very knowledgeable and an all round nice guy.
Remember, you can spend your money anywhere, they're shooting themselves in the foot by banning customers like this. take care,,,
Hi john
I hope you are well
I've do use kernow but I try the second shop at Kernow as they are more friendly 1st shop are rude and unfriendly and it not just me who say that.
I do use others shops topps trains and hattons and tmc and Tutbury Jinnie
Keep safe ARP
This has made for uncomfortable reading and I believe there is merit in much of the responses given. Whichever ‘side’ of the story you plump for, I think it goes without saying that if a business gets ‘stressed out’ in the course of undertaking its business, perhaps they’re in the wrong ‘business’? That much we know is true if Rails have cited it.
Hi
I hope you are well
Yes they is 2 sides to every story
Am sorry it made you uncomfortable.
I wish I could find the emails but can't at mo.
Sorry
Thank you for the kind words and watching and commenting
Keep safe ARP
Take them on through the disability service for these calls are recorded so freedom of information can be used to get phone information. Again them them on. You would have a very good case.
Fully agree with this
How? What's a model review or an attitude interpretation got to do with the disability service? There would be absolutely no case with the disability services involvement. Sorry, but really is an obtuse comment...
They nothing that will do ros has made there choice they made it 2 years ago.
But thank you
Keep safe ARP
Hi Adi, Thanks for uploading this video, sorry this has happened to you. I'm from Australia and have bought items from Hattons, with great service and prices, I highly recommend them for your future buys.
Hi mike
I hope you are well
Yes I've brought a few hattons Genesis coaches and got a heljan gnr 02 on pre order with them
I mainly use kernow
Thank you for the kind words and watching and commenting
Keep safe ARP
Would be good to hear the other side of the story. To 'ban' a customer spending 2k a year seems extreme without good reason. At the end of the day they have the right to refuse to do business with a particular customer, but I doubt we will ever get their side. To even block you from accessing the website takes a lot of effort too, as somehow they have to know what hardware and IP addresses you use to lock you out, especially difficult if using 4g or 5g and a phone.
I did have emails off Tracy barber
Yes I'll like to hear the phone calls too it not net
It any of my details from address to bank and phone number ect
Keep safe ARP
I got banned for complaining about a secondhand class 73 I bought that had bent pickups and didn’t run. They were bent beyond repair. Took them ages to sort out the complaint and once they had they banned me. The lady that runs the secondhand bit is impossible to deal with. Other retailers are available. Wouldn’t buy from them in principle now, even if I could. Which is a shame as I spend a lot of time in Sheffield just around the corner on Kiln Street with work.
Same here
Clearly they don't need our money
I've heard stories like this alot
Thank you for sharing your experience
Keep safe ARP
@@AdiPullen too many people blowing smoke up their arse for TH-cam hits and freebies. We all know who they are.
D class runs great on mine. Check wheels for back to back, Simples
Hi Roger
I hope you are well
It when back for a refund and I pre order a hornby 9f instead
I believe it was a mixture of things wrong with it
Thank you for commenting and watching
Keep safe ARP
Brand new, should be fit for purpose from the start
Totally agree ultimately it’s a manufacturer’s responsibility to ensure back to backs are correct for the gauge it’s advertised ie in other words if it’s listed as oo it should be oo not EM! Bad quality control if it’s out. PLUS some modern models are very delicate with very small detailing components it could be tricky to adjust b2b I’m sure if I’d spent £100 or more on a loco I’d return it for adjustments such as b2b, take off the rose tinted glasses buddy
Im big on respect and evenhandedness when dealing with shops. If they act like this they dont respect their customers.
Hi Dan
I hope you are well
I used to work at McDonald's and virgin records and peacock so i alway speak nice to people.
@AdiPullen hello there. Yes I worked years in customer facing roles. All the best.
In person they made me feel like I was disturbing their leisure time.... but I also have never had an issue with the quality of the items purchased.
Hi Duncan
I hope you are well
Yes I know what you mean
I got that few times.
Thank you for the kind words and watching and commenting
Keep safe ARP
Remind me never to go anywhere near Rails of Sheffield.
Everyone experience is different
I have never had a model shop ban me and even when i have had to cancel orders I have never been told i am not welcome.
Hi Ray
I hope you are well
Yes they even do it on Google review too
If that how they want to run thier business they can.
I've sat on this for 2 years now
Keep safe ARP
I feel there has to be some form of mixup here, I hope it resolves itself as such an unusual situation with no evidence for the ban realistically may have been an error.
Hi mate
I hope you are well
Sorry for the late reply
I've sat on this for 2 years
I wish I could find them emails but I can't
I know that they 3 side to every story
Thank you for the kind words and watching and commenting
Keep safe ARP
That is bullying from them. I have had the same thing happened with a plumbing firm.
Hi mate
I hope you are well
It maybe but am unsure
They say it was the phone calls
Keep safe ARP
Thats how a company dies my friend and good riddance. I have had crappy experiences here but thats low. Also with my own company all phone calls are recorded as official business for the very reason as if they were to do something like this to me they would be easier to hit with court (it is mentioned during call that calls are recorded before the answer starts.)
Hi Matt
I hope you are well
Yes I know all calls are log I wish I could find the emails that they sent me
I try to keep drama out of my channel
Thank you for the kind words and watching and commenting
Keep safe ARP
I used them once a few years back, then made some enquiries on a model on their ebay site and got a very rude response, havent been back since, kind of odd they banned you for having a 'bad attitude'..
Hi c jones
I hope you are well
Yes ros seem to ban people for bad Google review
Ros has improved but not for the good
Thank you for the kind words and watching and commenting
Keep safe ARP
@@AdiPullen cheers. Just know its them thats the problem and not you. Take care.
I have been stopped pre ordering stuff because i cancelled an order with them. They said it was ok on the phone. Then suddenly when i have tried to pre order since its not allowing me. So. I dont buy from them always felt they have an attitude.
Hi mate
I hope you are well
Yes I read a few people having issues with ros.
Sad really
That not great of them
Thank you for the kind words and watching and commenting
Keep safe ARP
This is a shame to see. But I’ve had pretty rubbish service from them myself, which resulted in us agreeing to not do business with each other.
Seems like things are fine all the while you don’t have a fault with something. But maybe it’s just me.
It’s a shame either way. It seems like all parties should be able to be satisfied, if everyone acts reasonably.
Hi Andrew
I hope you are well
Sorry for the late reply
Yes
I never had that choice.
With ros they seem to be bothered about good reviews and money
I've seen a few bad Google review that got people banned too.
Sorry you had an issues with them
Thank you for the kind words and watching and commenting
Keep safe ARP
I can remember Rails of Sheffield when it was only open a few days a week before it became a full time retailer
Back then it was family owned and ran, i have met John Barber, he bought a large number of items from me
and always found them easy to deal with.
But as said below, they have now grown as Hattons have, and seem to have lost that customer care that makes or in your
case breaks down the once pleasant experience.
Hattons became bad to deal with when Ian Hatton took charge, he was not a nice person at all and sadly paid the price
with a fatal heart attack, i think Christine is now in charge but again like Rails they have become to big.
Hi Barbara
I hope you are well
Yes ros has changed a lot and not for the good.
Other week I when to topps trains in Stafford I believe walked in there they offer me and my carer a hot drink or bottled water for free
I got a lms city of Salford for 145 and chip taken out for free.
We was in there for an hour just talking about also
Thank you for the kind words and watching and commenting
Keep safe ARP
Good to hear that you have found a new retailer that knows how to treat customers
Stick with them, good sellers are hard to find.
Re Rails i did some research on them, John Hedley Barber and Tracy Samatha Barber along with two others
are listed as directors, they have an oustanding charge on the company from HSBC Bank on the15/11/21
that has not been satisfied.
A company to keep well away from.@@AdiPullen
Stay safe and keep well, Barbara
Gaugemaster are expensive but reliable.
Tar
From your video and seeing you try to move it along, it seems the D Class wheels aren't all set at the same height on the horizontal. This makes the central wheel act like a pivot with the heavier rear wheel sitting lower and making the front bogie slightly raised which makes it foul when running over the points.
A bit like a see-saw.
Hi Nigel
I hope you are well
Yes I noticed that when I rewatch the review on bigger tv.
I have other 4-4-0 with traction tyres that can do them points
Even my Bachmann 2-4-0 lnwr improved president class with traction tyres can
Odd really
Thank you for the kind words and watching and commenting
Keep safe ARP
Playground. express
Obviously I don't know your personal circumstances, but if you are classed as autistic or something along those lines that could course you to be considered abrupt or rude to staff, as long as you have explained this to a member of staff (so Rails is considered to have been informed), then to ban you for this, would be in breach of the equality act 2020 and Rails are committing an illegal offence. If this is so, please take some legal advice, even if its only from Citizens advice bureau. I myself am registered as Autistic, and when you get people like your local GP receptionist calling you names in front of people, and then for the manager of that practice to claim I was the one who was being abusive (despite having witnesses to prove otherwise) in order to dismiss a claim that they were in breach of the Equality Act 2020 (This is now in the hands of the Parliamentary Health onwardsman, and even the Care Quality Commission agreed the staff are poorly trained in matters like that and It was my official complaint that made the CQC carry out a inspection 2 years early and downgrade our GP practice from outstanding to requires improvement) It really makes you wonder how some people can be in a job where they have to deal with other people, and then complain when they either get someone with whom their can be communication issues or a versus reasons, or where there is a lack of understanding.
I have to be blunt about Dapol, most their stuff is all for show and not for blow. I have never read or watched a positive review on there N gauge stuff, the only good stuff I have of theirs is either 20+ years old or rolling stock their still making from the old Wrenn range (Some of which dates back to the 1960s under Hornby Dublo). If you look at my model railway on youtube (Look for Bungay Railway Station), I have dapol signals. I have suffered a 25% failure rating, in some cases within in weeks of being new. People think the new 00 gauge loco to tender coupling is good, trust me it is likely to fail within a few years unless you leave it operantly coupled. I have phoned Dapol customer service a few times about their signals and just got told to return it to the shop I got it from, which is easier said than done once said signal has been installed and wired into the layout. I find the pickups, back to back measurement, and electronic component quality from Dapol all haphazard, which is why I will not buy anything manufactured from them any more. I will buy stuff 2nd hand if its cheap, because you don't mind having to do a few repairs or mods to make them run well. I find it amusing that there is at least one reviewer on here who never gives Rails or Dapol items bad reviews even when there issues as plain as the nose on my face, but constantly knock Hornby un-neededly for any little thing.
I always look around for the best prices, most of the time I am able to get things of ebay, but when I do buy from a retailer, I now use Hattons.
Hi James
I hope you are well
I have brain damage and cerebral palsy.
Like I said not at any point did ros say me or my carer was being rude.
The whole situation is odd at timing of banning my d class review had just been released then Tracy asked where the model was and that am banned ect
Just odd
I wish I could find the emails she sent me and my carer
Thank you for the kind words and watching and commenting
Keep safe ARP
lots of people give engines bad reviews and dont get banned. Sounds a bit strange all this . I would like to hear calls between u and the shop first before i attack rails , that is the only way to be fair here.
Hi Nick
I hope you are well
Yes I know
I wish I could find them emails I had
I understand
Yes they 2 sides of a story
I full understand
Thank you for the kind words and watching and commenting
Keep safe ARP
Hi Adi,
Keep doing your reviews as you say your the only one who does older locos and as the hobby gets more expensive more of us will be buying s/h models so to be able to see your thoughts on them will be even more important in future as for R.o.S I think they have treated you very baddly and before they banned you at the very least you should have had a letter or email about it so you could defend yourself. For a company to stop you buying when you have spent £2000 a year with them it madness and with nearly 7000 views for this video they may well lose a lot more we will have to see. Keep well and spend your money with a company who wants your custom. As for the pre-order as they do not want your custom they should cancel it and give you all the deposit back at the very least.
Cheers Robert.
Morning Robert
I hope you are well
Yes I got a email off Tracy barber to say am banned but I can't find it
I try to stay out of drama. But people ask for the reason I was banned.
I was not expecting this to blow up I through it get 100 views that it.
A few people you know knew about this.
I still give honest review
I do have a few older models to review are scheduled
Thank you for the kind words and watching and commenting and support
Keep safe ARP
I don't live far from Sheffield and have been to Rails of Sheffield shop a few times. I don't model 00 gauge anymore as I have moved onto 009 gauge instead due space issues. I found Rails to be mixed bag from good to bad I do think the business is not doing as well as it should. The fall out with Hornby I think as hit them harder than Hornby. They mostly sell Bachmann which is an expensive brand which limits their appeal the shop itself has limited stock often told to order online why have a shop if you telling people to go online? The staff were mostly ok to be fair I have noticed one TH-cam reviewer who seems to be a promoter for Rails they can do no wrong it seems. It's unlikely I will be trading with them now as 009 is mostly kits builds .
Hi Peter
I hope you are well
I live in Burton-upon-Trent
I have limited space living in a flat.
Yes I've seen few get banned on Google review for opinion
Would that youtuber be jk?
Thank you for the kind words and watching and commenting
Keep safe ARP
Yes JK did a live stream from ROS a while back six hours of it no less! I don't follow JK way too biased. The reason for moving to 009 from 00 gauge was two fold space and cost. 00 gauge is getting too expensive.
@@petercole2092 I can see why oo tank engine 180
I can't see them getting cheaper any time soon
Keep safe ARP
Rails has gone downhill post covid, all their second hand stuff is overpriced, they seem to have joined the Hattons philosophy of "we are great, you don't know what you are talking about, we have all the knowledge"
Needless to say I don't bother with Hattons anymore either...
Hi Jonathan
I hope you are well
Yes I've seen people ask why high prices on 2nd hand stuff.
They did a hornby class 66 broken boogies motor in bits they ask for £180
It turn in to a joke
Thank you for the kind words and watching and commenting
Keep safe ARP
the first time i seen your you tube videos and I am surprised about the action of rail of sheffield treated you. could you also tell my the size of your lay out and what track you used to make it
Hi christopher
I hope you are well
Yes it 6ft x4ft it a mixture of peco 3 points hornby set track points and Bachmann and hornby trains set track
At mo it simple due to health reasons
Plus I live in a ground floor flat
Hope that helps
Thank you for the kind words and watching and commenting
Keep safe ARP
same i was just want to make a layout as I also have health problems. I had two strokes plus I suffer from PTSD from when i was in Iraq and can't stand being around crowds now I get very nervous. could you send me a list of how many curves you used and points and straight track i be very great full@@AdiPullen
I have 8 3rd radius 8 2nd radius 3 hornby 2nd radius points 1 3 point peco
8 tiny straight by Bachmann hornby level crossing I think 4 hornby straights
Most you can get cheap from model shops
Thank you hope you are well @@AdiPullen
@@christopherwarren9439 am thank you
Adi, I'm not surprised at all. I only bought one item from them... and I banned them ! They need the likes like JK to sponsor and make the most wonderful reviews that are far from reality. Now they shoot themselves in the foot. How 'clever' they really are !! Don't worry - there are much customer friendly retailers than ros.
These days honesty comes at a price ... but also with the highest reward of a clear conscience !! Take care my friend. Cheers, Fil
Very well said
Hi Phil
I hope you are well
Yes she popular
I pay for all my locos and try to give an honest review
Yes I now shop at Kernow & hattons & topp trains & Tutbury Jinnie at mo.
They seem happy with me.
Thank you for the kind words and watching and commenting and support
Keep safe ARP
Glad folk see through the smoke screen of the perfect reviews.
Hi Adi. I'm new to you're channel too. You have gained one more subscriber and Rails have just lost another customer. I wasn't happy with my last purchase from them either, after ripping me off for the VAT (I live in Oregon!) the item arrived damaged due to their lazy packaging efforts!
Hi mate
I hope you are well
Yes I know that they is 2 sides to every story.
I've seen in comments that others had bad experience with ros
Keep safe ARP
Sorry to hear this.
It ok
Thank you
There are lots of different places where we can buy our model railway items and each of these needs to protect its' customers because we do share our experiences.
Hi Neil
I hope you are well
Yes I know shop at Kernow mainly sometimes hattons & topp trains & Tutbury Jinnie too
Keep safe ARP
You too buddy - don't let them get you down 😄
@@neilbedford5082 it did a start cuz I didn't know what I did wrong I still don't
Sometimes you just meet somebody who is having a bad day - but this time, it is their loss pal - just smile and put it behind you.
@@neilbedford5082 I have
Thank you for the kind words and support
I think it is important to hear the other side before making up one's mind about the issue in question. Whether R of S. are interested in stating their case remains to be seen. For viewers following this complaint and to assess its fairness some sort of statement from them ought to be forthcoming, though I rather suspect that they do not wish to enbroiled in a public defence of their decision.
If ros want to respond they can I have no issues with that.
They is 2 sides to every story I know
A bit sad to see a modern loco stalling on the points TBH, with decent pickup and a slight spring on the wheels, and no stupid rubber 'traction tyres' they should be perfect.
For more grip, they can use magnetic wheels: simple.
I actually oil my track (saves ever cleaning it) and just run what runs well. The modern railway hobbyist is obsessed with locos, when the real shortage is decent tracks and layouts - which is what people should be building.
Hi Graham
I hope you are well
I know my track not perfect.
I have other 4-4-0 with traction tyres that can do them points and even my w4 b2 j70 can they are short wheel base too.
Odd really
Yes they no need for traction tyres this day and age.
Thank you for the kind words and watching and commenting
Keep safe ARP
That running problem I'm certain is track - I notice they are all insulated frog and some locomotives will play up.
When communications fail things can get out of hand, Don't know more so can't comment other than I've not had
any problems even when I had some faulty product.
Hi mate
I hope you are well
The issue with your comment is that I have other 4-4-0 traction tyres locos that can do it no issues even my Stephenson rocket and lion and my ofah 0-4-0 can
But I know what you are saying
Keep safe ARP
I think we are getting a problem of changing standards. Old locomotives would run on almost anything, but it seem each new design & development is demanding higher & more tightly defined running environments.
I'm drifting to small layouts and small locomotives, these one may expect to run through 1st radius curves, however it seems this is not the case. My Rapido 16" Hunslet 0-6-0 will not, yet my older Hornby Railroad 9F has had no problems until the chassis rotted and made it useless. Probably the most frightening was the Heljan, was it the gas turbine ? needed a minimum of 3rd radius !!
What I do know is that my 2 x Peckett W4, Peckett B2, 2 x Rustons, Sentinel, Dapol (Old) L&Y Pug, do NOT like insulated frog pointwork, but work perfectly, even to a silly crawl on livefrog pointwork. So there truly is a case for matching ones locomotives to the trackwork - Just DON'T ask anyone what will & what won't, it would appear we need to find that out at our own expense !!! Not always funny at all.
@@AdiPullen
Yes I just show people how it runs on my set track
Keep safe ARP
What ever happened to the old adage "The customer is always right" Sounds like a case of defamation, Cant see this firm lasting long.
.
Hi mate
I hope you are well
Yes I know what you are saying
I think ros will last but my lose a few customers long the way
Thank you for the kind words and watching and commenting
Keep safe ARP
I have never seen a new loco behave that way. A majority of my locos are Old some are even nearly 50 years old and they don't run like that.
Hi ray
I hope you are well
Yes I think it pcb style loco and tender connection that was the issue it bad I know.
I have other 4-4-0 with traction tyres that can do them points too
Thank you for the kind words and watching and commenting
Keep safe ARP
That really sucks, very unusual to be blacklisted from a shop without something serious happening. Never had any bother with my videos (I'm a small channel though).
Vote with your wallet, if theres anything you want from rails I'm sure you can use a proxy to order for you.
Hi mate
I hope you are well
Yes am small channel too.
I now shop at Kernow & hattons & topp trains & Tutbury Jinnie too
Thank you for the kind words and watching and commenting
Keep safe ARP
Ok. Let's ban the customers who tell the truth about models. What a great business ethic. Customers are their lifeblood, so RoS needs to be avoided by everybody until they apologise to Adi and sort themselves out. RoS is the problem, not Adi.
Hi Dave
I hope you are well
Thank you for the kind words
The official reason is phone calls.
Keep safe ARP
That’s awful! May well cancel my own remaining pre-order with them as an act of solidarity. I’ve had the odd issue with their customer service myself, but certainly not at the level you’ve had.
Good idea
Hi Fred
I hope you are well
Sorry for the late reply
If you have a deposit with them you many lost it.
Please don't rush in to anything you regret.
They have banned people for bad Google review too.
Thank you for the kind words and watching and commenting
Keep safe ARP
About your D Class pronlem:-
1 Is your track secure, as in pinned or glued?
2. Did you check that the front coupler wasn't in the way of the rails?
3. Did you run the locomotive in?
I looked at the track with the said loco, and as I stated in the other video, that Ibcan see what the problem may be. The track in front of the crossing isn't lined up properly.
I cleaned the track like I go every review.
I've got other 4-4-0 with traction tyres that can do them points
And track is pinned down
Keep safe ARP