Accidentally dropped & broke customers iPad pro A1674. Restarts every few seconds. Who's to blame?
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- เผยแพร่เมื่อ 19 มี.ค. 2020
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What stops me from lying and cheating people, is just being a decent person.
People tend to go crocked overtime when they have no one to answer to. It doesn't matter how decent a person is. If law enforcement didn't exist you'll end up speeding one day even if you drive at speed limit everyday.
@@NorthridgeFix waw this response is really deep and focus... Thanks man.
@@NorthridgeFix Freewill enables humans to be crooked or decent beings, not upholding faith or fear in a God. You can have faith in a God and still be a crooked individual, or fear a God and be a decent person. Freewill gives humans the power to choose. Just like an individual can choose a certain religion because of freewill. Be blessed, thank you for your hard work and uploaded videos.
@Smattless So, I'm guessing you were not invited to the members fan club then?
@Smattless Wow. So this man works hard, displays moral and ethical character, and decides to allow his error to be shown and to do the right about it while explaining the reason he did it and you attack him. Then you try to speak for the majority. You sir are the only MORON here. He has the free right to express his religious beliefs and practice his religious beliefs just like anyone else and I will not stand by and say nothing when people like yourself try to infringe on that. Besides I TOO believe in God and believe that accountability to Him makes me a better person in the long run. Great job with the video and for being a man of integrity @NorthridgeFix.
Integrity is doing the right thing even when no one is watching. ~ C.S. Lewis
I find your honesty to be refreshing. You have not only made a customer out of me when I need to buy supplies, but more importantly it will be my pleasure to spread your shop’s name around to those in need. I believe that’s the highest praise a man could give another man.
Exactly!
I know this is old, but just wanted to say the composure you showed when dealing with that customer right after is amazing.
Anyone else would have been the same to be fair - what's done is done unfortunately
Handled it like a boss!
Just wanted to write this. And no, not everyone would have been the same. I would be sooo pissed. Well done keeping your composure. It is amazing to see.
@@naturedroners3103 dont worry that customer paid for the screen i bet it was added to there bill in some way ahaha
@@kilner79 no he didn’t
I salute you, been totally honest for your customer's.
Felt your pain when it slipped from the table, this may of been a out of pocket job to you but word spreads quickly that your a top guy looking out for your customer's best interests.
Your vlogs are great.
Cheers 👍👍
Thanks I appreciate it.
Truly I had an 85% confidence in your ability and now 99.9% in your trust, honesty, reliability and responsibility.
I’ve worked in repair shops like this before, and have unbelievable respect for you man. Profit margins are always super thin (just buying new gear is usually only a bit more expensive than the labor time it’ll usually take for fix tough stuff), customers are alwaysss assholes or at the very least crazy ignorant, you’ve always gotta do things urgently, and when you fix one thing you’ve still got more mystery things to diagnose and fix so you don’t have time for the elation of successfully fixing a device. But the SKILLS man, the freaking skills. The most unsung, most skilled, most stress-handling heroes in the IT industry. You guys are amazing.
Credibility and professionalism. Greetings from Syria
damn, you kept leaving it on the edge of the table even after it fell... I would have been placing everything as far away from the edge for at least a week after, you're a brave man lol
At times when there's work flow you don't even think about what you are doing, costumers are the priority, this happened with me once.
I knew you were honest and disciplined...
Honest people never boast publicly about how honest they are. It is a tell-tale sign of a con.
I can really appreciate people like you! Honesty is always great! Good money is happiness i agree! We need more honest people like you in this world.
I also work at repair shop and I tell you costumers always come at the wrong time. Either when you are extremely busy or in between difficult repair. Kudos for your honesty. 👍
Words of wisdom. The world should learn from you.
just found your channel . i'm a phone repair too been in this job for 14 years it hurts when sometimes you mess up and break something and you have to fix it from your pocket but when the customer come take his working phone with a big smile on his face it really wash away all that sadness and you realise you're just happy just like him.
there is some customers when you tell them what happened they understand they try to help you out by donating a little bit of cash some of them even decide to pay 50% of the damages just because you've been honest with.
in the end its not about money. its about honesty , happy customers and the love for this job
Exactly
With the amount of work you're getting you need someone manning the front so you don't get all these interruptions.
P
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You have right 100% Be onest it is a great thing in our field. Thank you for your content. Great person.
Your business ethics and human values are the best !
And your repairs are impeccable.
Congratulations for that !
This is my favourite video from you. I’ve been binge watching and I’ve been interested in a great many videos of yours… but your attitude towards the screen damage makes me really happy! You’re a great person and a great businessman!
Respect to you on how you run your business. It's admirable and I'm sure it will pay off for you in due time.
Such an awesome engineer and down to earth repairman running an honest and ethical business.
Greetings from India 🙏
These things are sent to try us all at some point. Always when we least expect it or could do without it. There’s a lot that can be learnt... less distractions being one and more careful another. Honesty is always going to be the way forward. Human error is a marvellous thing when quickly spotted and corrected in the right manner. Well done, nice fix. 👍 from me! 🇬🇧
I've been looking for this video for a while now, ever since you spoke about it in a later video. Much respect. I've been watching your videos now for a few months, always looking forward to the next one. Keep being honest, God sees your heart.
A small blunder that costs you some (maybe all) of your profit, but earns our respect and pays for itself with customers that feel confident you're going to take care of them after seeing this.
Awesome job and stay safe!
Rare man.. an example for all of the people man... VERY good to see folks still doing honest work...
been watching all your vids for about a week now. from your latest. to random vids. what i can say is. now thats a legit company! truly honest. very good boss.
you are a good man, I am grateful there are still honest men like you!
Must say its very honest of you to show your mistakes. We all do them, so its no big deal, shit happends.
Great to see you take responsibility. 👍 Great work!
Good to hear the world still as honest decent people in the electronics repair business. Credit to you.
You win with honesty and that is the one you come a long way with and strike it as positive rather than negative!
Wish all stores are as honest as you. Keep up the good morals. Good man. God bless.
Very nice. The reward for honesty is priceless.
You are both a PRO and honest. That makes You a human. And what is more - You are my GURU. I would be more than pleased to work with You if I had an opportunity cause to deal with such a HUMAN is a real great life experience.
I sincerely appreciate all your videos and how fair you are to customers. Choices in life make us who we are. Thank you for this specific video. Having a business means sometimes you will lose but this will gain you respect and keep you prosperous. Thank you very much!
Brother! I have so much respect for you! I live my life by a strict code of honesty and integrity as well. I can appreciate what you said in this video about honesty, more than I could say. Well done Sir!
I liked this video a lot. You don't try to bullshit anyone, and show what can and does happen doing this type of work. This type of honesty and transparency is rather admirable. Good job and keep it up! I hadn't subscribed before, but now I have.
Thankyou for showing this. It comforts me that other techs make mistakes like this and do the right thing.
Honesty is the best policy, other technicians should learn from you, love your honesty
Dishonesty ruins a person on every single level, whether he realizes it or not. You always pay the price and it's never worth it. You did the right thing 👍
I broke the same screen last week after over clamping it
Cost me dearly but like you say - it’s the right thing to do. God bless you
It is really hard to do the repairs and talk to the customers all at the same time, accidents like these happens to me in the past 3 years. You should never blame yourself. Keep up the good work.
I really like your honesty and your videos.
Small message from a French repairman.
Sir, You very good and respectful person and most important thing you are really honest with your work and with your customers. GOD BLESS you always.. 👍
Hats off to you!!! for not compromising your ethics as well as most importantly your religion
Love your work, your honesty and your channel it is very inspirational. Thank you for your excellent content mate. I'm an electronic technician myself and you make my work and my day to day more passionate. Thank you
You're quite right. I've done a very similar thing in the past. What can you do? You have to be honest in business. You'd soon be found out if you weren't. Great job as usual
You are a wonderful man. God bless you and your family
Thank you for being honest about the screen
Honesty comes from home. You doing great job as always.👍
Glad you are honest. Might want a rubber mat under the desk. Might prevent breakage if another item is dropped. Great stuff as usual.
I would not hesitate sending you any business your way ,your a honest stand up person , I wish everyone was like you.
Most are.
I like that you are honest about it. I once send in my phone to Vodaphone for a line of stuck pixels on the display, and when they gave it back, it had a visible crack on the screen. So I gave it back without even leaving store, for another repair round, and then they even dared to ask for replacement money, as a crack was not covered by warranty.
when i saw "who's to blame?" on the title, it made my blood boil, i thought you were gonna do an apple and make excuses, but now that I've heard you out, good on you man
“Do an apple and make excuses”?
@@juan2049 iPhone 4: "you"re holding it wrong"
Your an honest man. Be proud. 👍
you are truly being honest, i believe that what you are doing is good.
6:18 Thats the reason why technican need another person to customer service
I'm Speechless man .. I have nothing but respect for U ..
Wise words brother, you speak the truth and it shows in your videos, you are blessed beyond wealth, thank you.
I just found your channel, it showed up on my recommendations.
I wanted to send you a quick message. I applaud your comment to honesty and fair play. It is an admirable trait to posses, unfortunately it is also a very rare to find this trait; especially in the repair industry. Due to the specialized knowledge required by most repair service technicians, honesty and a conviction to fairly serve the customer is a vanishing trait. Working in the repair service industry also means that the device/machine/system also often demands that the technician must do more than the bare minimum when repair is required. Fixing a problem only for a short time isn't what the customer expects, so the tech will often need to tell his/her customer that the problem will require more than a simple part replacement. Or other services are required to make the repair more than temporary.
If the service technician isn't committed to the best possible service with constant consideration of cost to the customer, then he/she is destroying the trust that everyone must give the tech. How will we have their trust, if we are not trustworthy?
I have worked as an electronics repair technician for both consumer electronics and in manufacturing quality control/ customer return service repair. It is often a difficult decision to whether or not a device lives or dies in the tech's hands. Does the device get repaired, or is the repair too expensive? How important is this device to the customer? I was always astonished as to what the owner thought was irreplaceable. I don't know if your business deals with this type of device repair, or you specialize in a specific area, but I would suggest to at least put the decision in the owner's hands. Give them a rough estimate and explain what you believe the device is non economically repairable.
By the way, I am fascinated by your diagnostic procedure. After two years in the Electronics Repair courses offered in High School, and a two and a half year Associate's degree education. I have not seen anyone trace a fault in the manner you do. Your technique seems very functional and works well with the speed at which your repair scheduling needs to be.
Respectfully,
Computer/Electronics Geek
You are great person dude ... sorry for lcd screen... I really appreciate you honesty
So many people would not upload a video of them making a mistake, good on you still uploading it. Accidents happens, you fix it and move forward, good luck.
Work ethics and a person word, is one of the most admirable qualities in somebody. I do import, repair and sell concert show lights, and many times I received new equipment broken, something stops working or sometimes even honest customers admitted it was broken by accident, and I always take care all my customers. I prefer loosing money before anybody in this world can say something bad about me. Life teach me that if you do good without seeking something in return, always God multiply the goods to you. Not always will be with money, it can be good health, good family or more work. I'm admire your skills, but now I do admire more your work ethics, not too common to see that on this days.
I love when you dropped the iPad, u set it back up then helped a customer
I really appreciate your way of thinking sir God bless you all 🙏
You need a bigger mat. You keep putting the device hanging out on the desk’s edge, even after you dropped. I would stop this habit first.
Well, it's easier than that, he just needs to move the mat back.
I kept seeing that same mistake too. A bad habit I see people do this with phones it drives me crazy.
But i would have to say this guys one of my favourite TH-cam techs no BS straight to the point.
Keep it up
@@Amraks Unfortunately that does not lead to good customer service skills customers dont like the straightforward approach they want smiles and happy happy face and patronising BS!
If you check his negative 1 star yelp reviews you will see the customers dont like his straightforward no BS approach and in the video where he goes to see a customer and tells her he doesnt have an XPS screen for a week in basic terms there is no nicey nicey smiley smiley patronising BS - You need it if you want to get good reviews 101% and referalls thats the reality albeit BS!
@@garrygemmell5676 Everyone is different, Yelp users have their idea, we have ours.
@@garrygemmell5676 To some extent, you are right, BUT: You don't need every customer and you actually don't WANT every customer.
Thanks for your honesty, this is a good exemple for all. Like to the video.
Sir, you're a rare breed. A honestly decent person, found in the wild.
Thank you for proving that good people still exist Great video as always, And talk about what you feel can not go wrong there.
Great job and I hold in high regards your integrity.
i believe honesty is everything , what happened with you happened with me few times and i did the same as you did plus returning the broken part to customer and explaining what happened , and believe me some of customers offered to pay for what i changed saying we don't want you to lose money .. we like your work , anyway mate keep up the good work and earn good money :)
very good thinking i done the same many times keep going your way and you will not loose
"whos to blame?"
you dropped it so.... you. plain and simple. good on you for actually recognizing that.
Nice. I also follow this philosophy in my small shop and I have damaged customer items, fixed them at my cost but didn't tell the customer. I like that method and will use it if (when) I break something else.
I am not a religious person, I think that the value set of the indevidual is what makes it's personality.
I personaly do not value cheating people, and I have a business in the same area. If I make a mistake, I pay for it, that is what makes people come back and trust you and your business.
With all that said, I admire you and your values, keep up the good work!
Respect to you. Most companies in USA doesn’t share the same concept anymore. It’s all about money anyways they can get it.
@5:56 he drop it !
Linus entered the chat
Man I love this.. God bless you and your business and family
He was so chill even though he broke a $120 screen ... oh god i would have freaked out...haha
Excellent video, really admire your honesty and spot on about customer can’t see you but God can. Wish more people would do that. Keep up the good work
Morals and honesty is what builds trust in most businesses
Love your honesty man...God bless you.
Honestly is very important . I wish more are like you in this world
Honourable gentleman. That is why I get enjoyment from watching your videos. What goes around comes around.
You are a master.
I learned so much things from your videos.
Thank you so much.
My respects. Very honest and discipline. Saludos !
You are a good man. I wish you and your family only good things.
Owning up to your mistakes is a great thing - if only there were more people like this.
I love your small business videos. I run a small engine repair shop and its amazing how many things can relate. Morally I cannot charge a customer for something I caused. Also I dislike techs that make a small $20 repair seem like its a huge deal to the customers, do not give customers fear....let them know you are there to help with the problem.
Its right and decent you sort it for the customer, saying that u left it hanging over the edge numerous times after it dropped. Love watching these videos.
Just found this video, thank you sir I love your video. Keep up the good honest work
10:50 - It's doing the right thing all the time, even when it may work to your disadvantage.
Great Customer Service... Keep it up...Bro🙏
A very good and big message given by you sir,
God always see us
If everyone thought and acted like this gentleman the world would be an infinitely better place.
Support your kind honest, God bless
I've always been honest and have helped a lot of people !!! So life has been good to me !!!! A neighbour I know won't do anything for anyone and his life is a disaster
Appreciate man....i m from india i do the same work and learnt alot from u ...your words touched my heart
Perfect work, Sir...👍
You have a pure heart. Good luck
you are a respectable person, i like it, god bless you! 👍🙏🙏
I wish you were here on the east coast my friend. Excellent ethics and you do fantastic work.
I like how you keep your cool. I would've said about 50 different curse words if I dropped and broke an ipad I was fixing