Transformative and Influential L&D Strategies for the AI Age with Nicolle Billmyre of CROSSMARK

On this episode, we’re joined by Nicolle Billmyre, Senior Director of Talent and Organizational Development at Crossmark.* She discusses the significant changes in learning and development over the past few years, including the rise of AI, the growing need for personalized, transformative learning and the learning techniques suited to each generation. Nicolle also touches on her approach to talent management, emphasizing the importance of fostering emotional intelligence and addressing the evolving needs of a multigenerational workforce.
*Since recording this episode, Nicolle has become Vice President of Learning and Leadership Development at Ventra Health.
Key Takeaways:
(02:42) Nicolle reflects on her transition from a legal career to L&D.
(04:11) Career pathing and development to help employees transition from individual contributors to leadership roles.
(07:10) AI chatbots and automated tools cannot replicate human L&D professionals.
(08:26) L&D must become more specific, impactful and transformative to stay relevant to the C-suite.
(09:12) Integration of AI with data and analytics in L&D.
(10:14) The four generations in the workforce need different learning strategies.
(14:05) How an influential mentor helped Nicolle develop business acumen and influencing skills.
(16:41) The challenges of hiring for emotional intelligence, a critical skill that is difficult to assess in traditional interviews.
(20:13) The future of L&D and Book recommendations.
Resources Mentioned:
Nicolle Billmyre - / nicolle-billmyre-shrm-...
Crossmark - / crossmark
Ventra Health - / ventrahealth
Harvard Business Review - hbr.org/
Center for Creative Leadership (CCL) - www.ccl.org/
Design Thinking for Training by Sharon Boller - www.barrington...
The New L&D Mindset for the Ever-Changing Workplace by JD Dillon -books.google.c...
Influencing Without Authority by Allan Cohen and David Bradford - www.wiley.com/...
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