My Verizon Gateway Stopped Working, Now What?

My Verizon 4g lte Gateway Stopped Working, Now What?
After experiencing a loss of Wi-Fi, shortly after a recent power outage, I noticed my 3 week old Verizon Internet Gateway quit receiving and transmitting wifi completely.
My initial thought was to return it to the Verizon store where I recently purchased it from. So that's just what I did, however come to find out they do not test these units at the Verizon store. I was given the Verizon customer support number and sent on my way.
Fortunately the lady at Verizon customer support (800-922-0204) was very helpful in troubleshooting my problem. She determined my unit to be faulty and issued me a replacement. Generally they ship you a replacement right away, however it can take up to 3-days to receive it.
That means your without home internet for at least 3-days. She didn't want me to be without internet so she located a replacement at another nearby store and I was good to go.
I was very satisfied with the Verizon customer support.
Has anyone experienced a similar situation with the Verizon Gateway?
Thank you for stopping by my channel!

[@j-rodjl4569]

Thank you!

[@Turninstones]

You're welcome!

[@kindnessmatters5635]

I lost my internet, but thankfully when I unplugged the 5G box and plugged it back in, it seemed to “reboot” and now all is good. Thank you for your video and info!

[@Turninstones]

You are very welcome and I'm glad all worked out. They actually say it's a good idea to "reboot" the router occasionally as it does have to update once and a while.

[@TheBLKCrows]

Nah aight everything okay broskie that’s y am here

[@lionking2727]

I’m dealing with the same issue it keeps turning off itself.

[@Turninstones]

That's not good. Have you tried reaching out to customer service?