Technical Tuesday - CR920 Issue Solved!!
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- เผยแพร่เมื่อ 27 มิ.ย. 2022
- Over the last few weeks, we have seen several comments on social media related to feeding issues with CR920 pistols. This took us by surprise as we did not see any of this in our testing or law enforcement testing of the product. Getting to the bottom of this has been a huge priority, and we have been on a quest for answers since this first appeared.
We can now say with confidence that the issue is isolated to early production CR920 barrels. These barrels included a machined feature we referred to here as the “butt” (when you see the picture you will understand). Our study of this problem showed that these barrels could produce inconsistent feeding results with some ammunition, particularly if the feature was at the outer edges of the tolerance. In this video, we give you the full story on the feature, why it was added, and why we eliminated it when we improved our bronze coating.
It is important to understand that these barrels are not a safety risk of any kind-this is purely related to ensuring the gun feeds a wide array of ammunition. In fact, the vast majority of “butt” barrels are functioning fine. Our sales team still has them in demo guns, many test guns still have them, and ironically, my personal CR920 also has one. But with that said, some people are having legitimate feeding issues and that’s not okay.
What we decided to do was send a replacement, current production barrel to anyone who has a “butt” barrel. In order to keep you armed, we are not asking you to send back the entire gun. Instead, we will send you a new barrel first, include a return label, and ask that you return the old barrel on the honor system. Here’s how this works:
1.Send an email to barrel@shadowsystemscorp.com
2.Put your serial number in the subject line
3.Put your name and full address in the body of the email
4.Attach ONE image showing both the serial number plate on the gun and your “butt” barrel
5.Allow 2-4 weeks for us to ship you a new barrel (during this time, you can certainly keep shooting the “butt” barrel!)
Again, we are beyond bummed that some of you have had issues with your guns. We appreciate you allowing us to ensure every CR920 in the field meets our standards.
Trevor Roe
CEO, Shadow Systems
P.S. If you have additional questions, feel free to direct them to support@shadowsystemscorp.com. - บันเทิง
![ลักพาตัว เอาลูกเอิร์นกลับมา...!! [เอิร์นไดเม่]](http://i.ytimg.com/vi/f4NVKlZ5qkk/mqdefault.jpg)
The fact you guys are being this transparent and are making efforts to do best for your customers is the reason a CR920 will be my next pistol. Respect.
I agree with all that except it wont be my next pistol. In about 5 years or so for me
Companies don't realize how much transparency and honesty actually _gives_ them credibility if they're willing to fix and reissue their problems instead of covering up and denying them.
Does it cost money, sure, but money isn't the only currency when it comes to business. Imagine if Sig stopped covering up their drop discharge "problems", things like that pushed me away from the P320. Good job SS, and keep making those *gorgeous* bronze fluted barrels man, they look awesome.
Also you guys may want to contact Honest Outlaw directly because he was having a lot of trouble with his model.
They already have. Minutes after his video was posted.
Chris at honest outlaw acts like a bitch sometimes. It's like if he doesn't "add his custom touches" to a gun it's all wrong. The guy made a video the other day with an old Sig 556 rifle that jammed every third round and all he could do is talk about how cool it is.
Hes quick to spend his patreon dollars on Atlas pistols too, just to show them off.
That's why I dropped my patreon account with him.
@@stevehall4636 you hit the nail on the head.
@@stevehall4636 that's sad. I really liked his channel.
@@connorflanagan9329 There's nothing wrong with his channel. He praises some firearms and criticizes others. He call it like he sees it. First impressions are lasting impressions.
These guys are a standup company. In a age where people intentionally cover up things, I appreciate the transparency. I have an mr920 and had some missing accessories mistakenly taken out at the gun store by that facility. I contacted SS and not only did they provide the missing accessories, they met me after hours to get them to me in person. Good luck getting that kind of support from any where else. Respect.
I got my CR920 recently and it was missing the optic accessory kit with the screws, spacers, and loctite. They were really apologetic about not packaging it in (I'm not even convinced it was them because it might have been like your situation and the gun store mistakenly or intentionally took it out who knows) but either way they got it sent to me ASAP and I've been recommending this company like crazy to all my friends and family. I own two of their pistols and they are incredible. Top quality product, top quality service.
I can stand by that all day. They’re owning it and correcting issues. I love to see it!
I just had the complete opposite experience,7 emails,3 phone calls,and 6 days of arguing with theese people, guess the owners manual, and the six screws are made of platinum or something, I was willing to replace every glock that I had with a Shadow Systems,but now you want to turn my life upside down over a piece of paper, and three dollars worth of screws🤷♂️
This is what great customer service looks like!!
What other company would use the honor system in a similar case...none. this speaks volumes for shadow's care and concern for their customers issues. Also hope to see honest outlaw do a follow up review, would be cool to maybe see Trevor visit him with the new barrell and yall run a couple drills
I'd like to see that myself he needs to change his name if he doesn't give shadow a chance to rectify the issue to mostly honest outlaw
💯
I doubt shadow systems produces more guns then sig and Glock. It’s easier as a smaller company to fix issue then a massive large scale company. But non the less it’s appreciated. Bought many SS firearms myself.
It didn't look like he had a butt barrel but we'll see if he does get the update.
@@JifferRiffic that’s a solid point but I think most large scale firearm companies should consider the product they are making. Most people getting unregistered firearms won’t be using the company’s service for repair. So having a progressive and extraordinary service really puts the law abiding customer into favor, as we want our firearms up to par for our loved ones and ourselves (oh and for the fun range day). It would be nice to see more companies find a way to address they downfalls of their products because people shouldn’t have to buy the latest generations of firearms like they are iPhones. Most firearms in the market should/could be lifelong pieces that serve purposes. As long as they shoot consistently without failure, then the user/owner can appropriately designate the purpose of that firearm. I love shadow systems and haven’t had an issue with my mr920. I hope to some degree large firearm companies can atleast provide this service for a certain tier of firearms if not all their firearms. Instead of waiting for recalls that already affected someone’s life/wellbeing.
I just purchased to CR920 will get it Thursday the 30th. This is my second purchase also have the mr920 both are the war poet edition. This video right here as why you will continue to have me as a customer. Thanks for the update will inspect mine when it gets here, but more importantly your honesty and desire to make things right.
I think after all the research ive done i would love to get a shadow systems as a first carry gun. Personally i think it looks amazing.
I'm an Automation Engineer. I do a lot of 3D modeling in SW and it's the worst when you change something and it effects something else and you didn't even know it! It's hard to catch everything. Kudos to you guys for making it right!
Shadow systems customer service is awesome. You guys apologized, took full responsibility and fixed the problem. I actually received an email from you directly, breaking down what was wrong and how it was fixed. If that isn’t a sign of a good company idk what is. My CR920 elite has been 100% reliable for 800 rounds now since I got it back a few weeks ago. Thanks Trevor 💪
This is why I went with shadow systems- the customer service! I bought a MR920 and put thousands of rounds through it without a hiccup. I seen the problems with the CR920 and I knew y’all would get if figured out and take care of everyone. I’m glad y’all did and owned up to it. I will have to pick up a CR920 now. Thanks again for being a great company
They are a great company, my CR920 has been flawless and the ones we sold everyone seems to be loving theirs.
Thanks for being straight with people. You get alot of respect for it. Love both my MR and DR.
I will also be getting on as well
I appreciate Shadow Systems standing behind the product.
This is why I love Shadow Systems, Trevor is the real deal. I have a CR920 & XR920 and luv them both.
This is exactly why I support and buy Shadow Systems, quality and when something fucks up they're on it asap.
Mad respect, most companies hide from their issues *cough cough* .. sig. You guys did the right thing, cheers!
Got mine this morning. Ran my first 100 rounds, right out of the box, not oiled or cleaned,not one issue!! My trigger also feels great!! I’m very confident in this pistol and will be my EDC!
This is one reason why I like to buy a pistol from you all. That's! Standing behind your product. HELL YEA! 😎🤘🍻💪🇺🇲💪
It's unfortunate that some of the guns were having issues out of the box. I was considering buying one and then a lot of issues started popping up online so I decided to hold off. Nothing to say other than I respect that you made this video and respect how you're handling it. It's exactly what every customer wants to be done but no company (other than Shadow Systems) would ever do.
I just wanted to respond with that I bought my CR920 about a week ago and from the looks of it, the newer batches are all using the new barrel so that's a big plus. I'm curious as to how long ago Shadow Systems started manufacturing these new barrels, but my guess is that most of the CR920s you find on shelves right now are going to be the updated ones.
I haven't purchased from your company yet, but, because of this video, I'm not more hesitant... I am far more likely to. Respect to you guys. I can see why John Lovell went with your company. You've done what a warrior poet would do when others would be tempted to brush it aside and hide it.
This guy is genuine! I prefer hammer fire guns, because of him, I got one. Just to show support!
Thank you sir! Keep up the good work!
Thank you for explaining it!
You guys are awesome! I bought 2 of the Warrior Poet CR920s as soon as they were released fully aware of the CR920 feed issues. However, I knew that your company would fix those issues even if my new guns had problems. Thanks for being straightforward and doing the right thing for your customers.
I just got my warrior poet cr920 in last week and it’s been a blast to shoot, absolutely love it. My new EDC. Wanted a Glock, discovered shadow systems, haven’t looked back since. My buddy likes it more than his G43x
Was on the edge about buying the cr920. I have a dr920 and LOVE it!! Now that I have seen the response I will be buying the cr920 for the summer carry.
About to pick mine up I’m glad you guys are awesome.
Great job standing behind your products!
Glad you guys are being honest
Love the honesty and level of detail.
Hats off to y’all for taking care of this. 👊🏻😎
Thank you for the honesty and the solution. I admire you and your company.
It’s great to see a company back their handgun by explaining and doing something. Kudos!
By the way. I have a cr920 and love it.
I've been wanting to get a CR920 now for my new carry over my current MR920 just for the smaller frame and was aware of the issues with the barrels. This makes me stand behind this company now 100% What you're doing really stands out in comparison to a lot of the other manufacturers.
Your detailed explanation is appreciated Trevor. You are gaining much respect for the respect you give us. Thanks
Thank you for your transparency. I love your Shadow Systems and your products!
You guys really stand by your product, excellent company hands down .
GREAT customer service!
Much respect for making a video and letting customers know you're aware of the issue and making in right...
I'm so glad you guys are doing this. I had this issue with my gun and the fact that you're owning up to it and standing by your product is great. I appreciate this in a company and you've gained me as a future customer for sure.
Glad you found the problem quickly and are being open about it. Good on you for the replacement strategy. 👍🏻
You guys are awesome. A business model to be emulated. Keep it up.
I admit, I’m one that has given this company shit in comments for their issues. With that said, for a company to make a video like this confessing their issue/mistake and explaining it and fixing it, speaks volumes about the company. Well done shadow systems, my opinion on you is vastly changing and I can see me owning one now.
I had a MR920 paid close to $1k. had issues with mags, accuracy so I sold it and went back to my G19. Im just not sure these weapons are ready for prime time.
@@fredfred3624 I have the DR920 Elite coming. I really hope I made the right decision. Your post is not one I like to see lol. Worst comes to worst I will sell mine like you did. Thing is, if it wasnt for my hate of the grip angle on Glock, I wouldve just got a Glock. Glock is tried and proven a million times over. Its that damned grip angle for me. Its pure hate and disgust.
@@a.d.c7941 Dont get me wrong the Shadow Systems was a beautiful weapon and it handled super. The trigger was awesome. It was a little light so recoiled more. For what ever reason I couldn't shoot it as well as my Glock. It always bothered me that a $1k gun came with $12 Magpul mags. They worked okay but try some actual Glock mags.
@@fredfred3624 I wonder why they didn’t go with better mags.
Love the attention to the sentiments of the customer
Props for admitting to the problem and making it right!
Nice way to be transparent with your customers!
Thank you for being up front and honest! Will always have my business
Cool beans thanks, I always just wait when new products comes out, so I’ll be grabing one now
Really awesome to see this from a company.
I love the transparency and ownership shown here.
These guys have seriously good customer service
Thx for ALWAYS being a stand up company you’ll have my business for life guys
Love your guns, love your customer service, love your vids
Love you guys! Best gun company. Always open, honest and willing to help your customers. Can’t wait to get my hands on the CR920
How refreshing to see an honorable company with great customer service. You guys are awesome. Keep doing what your doing.
These guys seem to be good guys. Thank You Very Much Jason
This video makes me trust you even more and you have a customer for life... Thanks Shadow!
I own a DR920. I LOVE this customer service. I will be purchasing a CR920 because of this video. Great job getting ahead of issues.
You guys are “THE ABSOLUTE BEST”
Fantastic fix guys!!
I'm glad y'all decided to deal with it this way. I wouldn't want it any different.
Really appreciate the professionalism with this company! Looking forward to getting my CR 920 soon!
i really like that you guys owned up to a "probable" issue and are providing this type of service. this is great.
Shadow system never fail to amaze me. These guys are phenomenal
I have 3 of your pistols. Just ordered my CR. Thanks for stepping up.
Great customer service!
Thank you for taking complete responsibility. This is how you earn and retain customers. SIG, take note. Do *THIS* instead of a “voluntary upgrade.”
Great video Trevor.
This right here is why I love you guys and the firearms you create. I haven't had any issues with my MR920 WP and will definitely be adding a CR920 WP in the future!
You guys are pretty awesome folks.
You guys ROCK! Don’t own a CR920, but after this I definitely need one now.
Thank you for being an honest, quality manufacturer. I have 2x mr920, a dr920p, and my cr920 is scheduled to be delivered tomorrow. I trust these guns and know if they are not right you will make it right.
Nothing but respect for you guys. I’ve followed y’all for a while and I’m not at all surprised at how well y’all are handling your business. Having watched many videos on the gun and now seeing your response, I will definitely be making a cr920 my next gun purchase.
Much respect to you and your company. Glad to see that ethics and good business are still alive. Cheers!
Awesome Integrity! Speaks volumes about your company and mission. I’m proud to be an owner of 3 of your guns! Keep up the great work!
I was literally picking up my MR920L elite when a gentlemen was waiting for the gunsmith to come back from testing his CR920 do to this very same issue. They took the gun in to sent to shadow systems and start the process from there. This did not stop me from moving forward with my purchase and after seeing this video I feel confident that a war poet MR920 or CR are definitely in line to join my collection.
Fantastic!! Glad this is resolved. I ordered my CR920 a few weeks ago. Can’t wait to get it. I love my MR920 and really liked the feel of the CR920 when I shot it. Thanks for the quick fix on this. I trusted you guys would do something like this. I appreciate the transparency, and the technical explanation.
I shall be ordering a CR920 ASAP!!! Thanks for being an awesome company and making things right!!!
Wow Shady Systems is amazing. I saw the negative TH-cam reviews and got nervous about the CR920 but after watching how shadow systems handled this my confidence is back to 100%! Can’t wait to get mine!
Good on y'all for making things right.
You did it! You solved the Glock!
Good job on supporting your customers and giving feedback, all kidding aside
Top quality company. Love you guys. This is how you do business. Thank you so much. You guys are awesome.
Great service from an outstanding company
So glad I'm a customer in Canada of such a great company.
Incredible customer service, keep it up guys, got the CR920 without the butt barrel and it's A+
Awesome customer service. Just got the cr920 today with the new barrell
Wow this is amazing to see a brand with this level of transparency. Now Im definitely buying a MR920
This is great customer service, right here! Kudos to Trevor and the crew at SS.
Have the MR 920 Elite and is absolutely a fantastic firearm. Shadow Systems has the best customer support out there and I will be purchasing CR soon without hesitation!
Much respect for fixing this, and not making them send there guns in. You won me over and I just bought a CR920. I plan to put 500-800 rounds thru it today. Great design, awesome gun! This is my 1st shadow systems gun.
So impressed they're not just fixing it and listening to customers but they made this video to deeply explain things. Awesome...
Awesome response to a manufacturing issue. Great Job
Solid company trying to do right by their customers. Happy to be a customer!
Much as they are they should lol 😂
KUDOS on "Stellar Customer Service" and Transparency in Production/Assembly Issues! "Gonna Get me a CR920P" very soon!
Thank you for offering this and taking care of this issue. I really hope it resolves it. I noticed all of my failures to feed always happened in the first 4 rounds of either of my magazines and never thought it was a barrel issue but fingers crossed. I have put over 300 rounds thru this my CR920 and it has not been a fun gun to shoot at all dealing with this.
Appreciate the transparency. My CR920 has been with you guys for two week, just got an email that the failure to feed issue was being caused by a trigger bar that was needing replacement. Looking forward to seeing if it’s resolved when it gets back to me.
Thank you Shadow Systems for a great product and always taking care of your customers. I carry a DR 920 on duty and I trust it with my life
Good call guys 👍
I want this pistol! Great customer service and product reaction.
Much respect for this. Thank you guys for standing behind your product. This is how you earn customers for life. I love my MR920 by the way and will be looking to pick up a DR920P as soon as I can!!!
You guys took my mr920l in and returned it quickly for a trigger assembly issue. I greatly appreciate your customer service and insistence on making it right. Very happy customer.👍
Wow…this is how you win over your customer base. Looks like I’ll be sending my barrel back AND looking for my next SS to buy. Way to get it done! Customer for life here.
Wow now I have no doubts about going with this company. Well spoken and sincere about helping the consumer. God bless.
Bought a CR920 elite bronze barrel this morning. Glad mine has the new barrel