Quite appalling. Jackery should do better, especially considering you've sent them follow up emails. I hope they replace your unit. Thank you for what you're doing - keep doing it!
Regrettably, yes. No response despite follow up emails. They blocked me on Twitter too. I’ve emailed their CEO, head of marketing and press mailbox as well. I was hoping for a reply, but no 😔
Unfortunately not 😔. I emailed Jackery’s UK PR manager. I did get a response asking for more information, which I provided straight away. But no response since. It’s disappointing for me and I feel sorry for viewers who may have purchased a Jackery unit based on my previous experience with them. I will not tolerate any of my viewers receiving a similar experience, regardless of the manufacturer.
Quite appalling. Jackery should do better, especially considering you've sent them follow up emails. I hope they replace your unit. Thank you for what you're doing - keep doing it!
Thanks for the compliments, Mark :)
I wouldn't expect an upgrade but at least them to send the label again if they hadn't and to try to repair the issue
Absolutely. Yet no response despite follow up emails. Even managed to get myself blocked on X for trying to seek assistance. I’ve given up.
Did Jackery continue to ignore you over this issue? I have this unit and am interested to hear if they ever got their act together. Thanks.
Regrettably, yes. No response despite follow up emails. They blocked me on Twitter too. I’ve emailed their CEO, head of marketing and press mailbox as well. I was hoping for a reply, but no 😔
Anything new?
Unfortunately not 😔. I emailed Jackery’s UK PR manager. I did get a response asking for more information, which I provided straight away. But no response since. It’s disappointing for me and I feel sorry for viewers who may have purchased a Jackery unit based on my previous experience with them. I will not tolerate any of my viewers receiving a similar experience, regardless of the manufacturer.