If you were able to get connected to your Wi-Fi, make sure to continue on to our Part 2 video here: bit.ly/LaCrosseView_Support_Vid_01_2 If you're having trouble getting connected, please review our Wi-Fi Troubleshooting information here: bit.ly/wifi_questions
Received the C84428 Model and got everything set up and working (loving it so far). I'm curious though, how does the weather station actually connect to the WiFi without any real exchange between my mobile device and the weather station unit? Does La Crosse somehow send the WiFi info from the app to the weather station?
A word of advice. I wasted hours trying to get the View app set up on my Android to no avail BUT my son happened to come by the next day with his iPhone and he downloaded the app and had everything up and running in 5 to 10 minutes. The Android app signed on and worked great after that. Android app has a 2.1 star rating and the iPhone has a 4.1 for a good reason. Hasn't even had a hiccup since. Great app but if you are Android as I am have an IOS friend come and set you up. Once connected your Android does great. Now to connect to Weather Underground. I got a cheap iPhone 5 off eBay for $35 just in case. It does not need to be an active phone since all you need is wifi for the apps to work. Lesson learned. I LOVE the station and what great color but we haven't seen the Sun since we got it so I haven't seen the Sun on the station yet either. Bummer LOL.
Thanks for reaching out! We truly appreciate comments like this from our customers and we’ll be sure to pass along your troubles to our R & D department to hopefully make some improvements on the Android side of things. One important thing to note, however, is that our C83100 model unfortunately will only work with our La Crosse View app. We only have a select few models that have the ability to work with both Weather Underground and our La Crosse View platform. If the connection to WU is a must, you may want to check out our V40A-PRO: www.lacrossetechnology.com/v40a-pro-la-crosse-view-weather-station which should be available again in the coming months. We are truly sorry for any confusion on this and are here to help answers any questions you may have. Other than that, thanks again for the detailed comment and enjoy your weather station!
I just configured my La Crosse weather station, but it took a number of times trying. My phone had internet connections for both 2.4 and 5GHz. I was using the 2.4 to do the configuration and it still kept failing. What worked for me was to open settings and make the phone forget the 5GHz Wi-Fi so only the 2.4 showed up in settings. Then I was able to get the unit to connect. After it was done I went back in phone settings and found and added the 5GHz connection back.
Thanks for the comment, Alan! We are glad that you were able to get your weather station up and running correctly. If you should ever have any questions in the future, please feel free to message our support staff directly here: bit.ly/contact_techsupport. Or alternatively, send us a private message on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page. Our apologies for any inconvenience.
I am having the same problem as Dutch Baker below. I have C/p his note. "I can see the wifi indicator on my base display showing connected, but it's not picking up any of the sensor readings, other than indoor/humidity. I have the Model C84428" I plan to call on Tuesday for a fix.
Boy, this weather station was kind of a bear to setup. My station would connect to wifi but refuse to connect to the app server. After letting it sit overnight, it somehow managed to get some forecast information but still said it was not connecting to the app server. Then we had about a 2 second power outage, and when everything came back up it was working! I bet i spent 4 hours trying to get that thing to connect. I would suggest a little more verbose error messages in the future or maybe a set of error codes for troubleshooting. Anyway, i think this is a great device now that it is working! My station (V21-WTHV3) only shows up in Lacrosse View with inside temperature, although the wind sensor is reading on the device locally. Any idea how to get wind speed to show up? Thanks for your videos
Thanks for reaching out and our sincere apologies for the WiFi and sensor viewing trouble. As you were having these WiFi connection issues it is possible that the app wasn't able to bring in your sensors automatically, as described in our part 2 setup video here: bit.ly/LaCrosseView_Support_Vid_01_2 -- If you do not see these device notifications in the app, you'll need to add your sensors manually via the process covered in our other video here: bit.ly/add_devices -- We also have many other videos and answers to FAQs on our support site here: bit.ly/view_support -- If you should need further assistance, please message our support staff directly here: bit.ly/contact_techsupport. Or alternatively, send us a private message on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page. Sorry again for any inconvenience, we assure you we are here to help in any way we can. 😊
@@imnotabotrlyimnot No, I have been running it without batteries. Recently, it cycles between working fine, "no app server", and "no weather server". Most of the time, power cycling the router fixes it for about a week.
After multiple tries at each step, I've been set up for a few days. I've watched all 5 videos, what use is the app? I already know the inside temperature, I've got my thermostat set. I want to know the outside temp.
My weather station was a giant pain in the butt to set up, after it would connect to my 2.4ghz wifi network, about 5 mins later it would display the "LOST WIFI" message which was really annoying, but once it started to stay connected my father kept on the 2.4ghz network on, but hid the SSID for it. And ever since it has been working great, thx la crosse for making auch great reliable weather units, also i have the v21WTHv4 is that the newest one that has AccuWeather data now? And the older ones is the NWS/NIST data? Just Wondering. anyways thx greg and la crosse for the great units you make, althought at first it was a pain, it was all worth it, thx again😊
Our apologies for the trouble getting things set up, but we are thrilled that you're enjoying your system now. In regard to your Internet weather, all of our V21WTH models are now using AccuWeather. The change was made a few years ago as AccuWeather offers more reliable performance for our customers. If you should ever need assistance in the future, we are always here to help. 😊
I used the app, did a reset, connected to my wifi with the app, yet the station unit keeps saying LOST WIFI. I used the app again, it told me to do a reset which I did again, then the app said it was connected to the wifi just fine all over again, yet the station unit still says LOST WIFI. I give up. This is just a huge pain in the ass. Horrible!
Was gifted a C84428 "Pro" Weather station. (How ironic that when you search for this system, results are everything else but..) In this video, I love the way you make it soooo easy. Open this, click that etc and whamo there it is... Never do you mention any steps when it DOESN'T work. My issues from the get go began at first setup, when attempting to create / log in from the app. All I would get after the request timed out was "ERROR 503- Over Quota(?) Something to the affect that servers overloaded and could not process mine and assume others request. ( in all my years online, can't say i ever encountered such an error) After resolving 24 hrs later, now I am experiencing outdoor temp sensor data not showing in the app Call to your support line and hold was informed that no available agents to handle my call and to leave a message and callback number etc..The call never came. Called back again AND actually spoke to a agent who could not deal with my issue and therefore had to "escalate' to higher level of support. As you may guess, she informed me that it would be DAYS before getting back to me. Still waiting...Zzzzzzzzzzz
We are deeply sorry for any Wi-Fi connection trouble you've experienced but are happy to hear you were able to get things working. If you should need assistance in the future, please message our support staff directly here: bit.ly/contact_techsupport. Or alternatively, send us a private message on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page. We are here to help in any way we can.
Works great! How do I set the units on the multi sensor to Celsius? I set them in the app but it’s not reflecting on the multi sensor screen V40A-pro. Thanks
Happy to hear that, Jeremy! The station and app will have separate settings, page 9 of your full manual here: bit.ly/v40a-pro_manual will walk you through how to adjust these on your in-home display. If you should have any further questions, please just let us know. 😊
Just purchased the Costco model, had a little trouble with setting up wifi to my Google mesh wifi system, the whole 2.4ghz and 5ghz. Google does not allow you to pick or choose (bummer on Google) , after a very helpful customer service call they escalated me to level 2 after several tries, we reset from factory, would connect, but not properly. . While waiting for level 2 to call me back, I looked over at the sensor and it is working - pretty cool :) . My advice would be start fresh and then walk away for 30 minutes - patience - lol. I am guessing that after google tried several attempts to hook up to the 5ghz, google may have automatically sent it to the 2.4ghz and it fixed itself?
Hi Lance, thanks for the comment. For mesh networks it can be a little tricky to make that initial Wi-Fi connection, because, as you've stated, there isn't always an option to choose which Wi-Fi band your mobile device is connected to. In these instances, it can sometimes help to turn off any extra satellites (Wi-Fi extenders) and move your mobile device as far away as you can get from your router's central hub, as the 2.4GHz band will travel further. Our video here: bit.ly/wifi_troubleshooting_vid expands on this and covers some other Wi-Fi troubleshooting tips. If you continue to experience problems getting connected, please feel free to send us a private chat on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page, as we'll be able to help get this corrected faster. Sorry for any inconvenience.
Regarding Model Number: C84343. After hours and hours of trying to connect to my WIFI and contacting support twice, I finally got a connection. After trying again on android and IPhone and having no luck, I opened a new guest portal with new password, 2.4GHz but unsecured. It worked. I was able to move the device downstairs with a battery backup without dropping the connection on the Guest Network. I had to go to my router setup online (exede) to add an unsecured guest connection. On the app I denied access to video and audio. Maybe this tip will help you get yours connected.
Like many others I can't get the device to connect to my wi-fi. The router puts out a 2.4ghz signal and I'm entering the pw but all I get is can't connect. Support for this is non-existent. Going back to the store unless I decide I want to utilize it as a stand alone for the wind speed and water sensor. I figure there is something wrong with the firmware of this product but there won't be any way to update it since it can't connect and there is no way to flash it otherwise. Glad I bought it for about half of retail (I wonder why?).
Hi Scott, we apologize for the connection troubles. The issue most users run into is that their mobile device is not actually connected to their router's 2.4GHz network, either because it isn't configured correctly or they didn't have the correct one selected on their mobile device. More information regarding specific routers can be found here: www.lacrossetechnology.com/router_info -- If you need help, feel free to PM us on Facebook or Twitter and we'd be happy to help walk you through the steps or get you connected to our support team. Sorry again for this inconvenience, but we hope to have you up and running correctly here soon.
I have a question. I am using the La Crosse Projection Alarm Clock and I downloaded the app and everything appears to be working fine. But on the app it says under the account page that I am using a trial version of the app that will expire next year. Will my alarm clock lose functionality when the 'trial' is over?
Hi Kendrocity MC, nope your alarm will function exactly the same after this trial has expired. All new users have automatically been upgraded to our Enhanced service plan for their first month of use. Essentially, these were built for advanced viewing and data exporting using our La Crosse View app. All of the app's basic monitoring, alerts, and connected features will always remain free under our Complimentary plan. You can find more information about these service plans on our website here: www.lacrossetechnology.com/products/monitoring-view/view-connected/plans -- Sorry for the confusion.
We just bought our Pro WX station at Costco (C80758-AU). After finding that we were missing an iOS update and installing that, we successfully linked base station with rain gauge, added base station, rain gauge and wind gauge as devices and are able to receive and view data for that base station as well as rain/precipitation. However, the wind gauge is not reporting data at all. I verified the seal is removed from the battery, that the switch is moved into ON position, still nothing. Apart from a small blue light that occasionally flickers, I can't even tell whether the wind gauge has enough power. The documentation makes no mention about first having to let the little solar panel charge the unit up. Is that the case or should there be enough charge? In addition, nothing speaks about calibration of the wind gauge by cardinal compass directions - does that happen once you have a successful connection? What can I do to troubleshoot this?
Hi Michael, we sincerely apologize for the trouble. In order to troubleshoot this further, could you please pass along your email address and phone number in a private chat on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page? Or alternatively, you can message our support staff directly here: bit.ly/contact_techsupport -- Again, we're truly sorry for the inconvenience, and look forward to getting this sorted out.
Does this need to be connected to the app or wifi to use or can this be used as a stand alone station just transmitting from the outside station to the inside screen? If you could let me know that would be great! Thanks
Hi Hayden, our stations can indeed just be used as standalone units with sensor information appearing on their screens. However, if you do have a La Crosse View connected item, we'd highly recommend connecting it to the Internet, our video here: bit.ly/wifi_troubleshooting_vid will go over this process in a bit more detail. But doing so will offer a much wider list of useful features, including: the ability to monitor data anywhere on the go, set mobile alerts: bit.ly/LaCrosseView_Support_Vid_05 , easily share data with family and friends: bit.ly/LaCrosseView_Support_Vid_06 , expand your system with any number of add-on sensors: bit.ly/add_devices , and once the display is connected it will begin to receive the Internet time and date, as well as forecast and chance of precipitation data from AccuWeather. But of course, this is all your choice. If you have any questions or need help with any part of this, please just let us know.
Hi Marciano. Thanks for reaching out to us. Unfortunately, the TX50U-IT is not compatible with the CA80550. If you are looking for compatible sensors here is a link to an option: www.lacrossetechnology.com/ltv-th3
La Crosse Technology it won't scan the barcode. It puts a box around it and doesn't go any further. It just sits there with a green, yellow, blue or red box around the barcode. My wife tried it on her IPhone and it scanned just fine. However neither of them could find the weather station, despite being on the 2.4 GHz wifi. We returned it as we couldn't get a response from the support inquiry we sent in.
Sorry I didn't see this sooner. The Android app works fine now that I did the initial connection on the iOS device. For whatever reason, the Android app wouldn't do the initial connection to my wifi 2.4 GHz network, but the iPad did.
We accidentally "opted in" to internet services. We now want to opt-out. How do we do that? (Removed app, installed, create another account did not work. It would not let us connect to our devices). It's stuck on "creating account" this could take 1 min.
Hey Joe, our apologies for the trouble. We'd highly suggest logging into your original account where you added your devices originally. From there, our video here: th-cam.com/video/JNvu-qxc9Hk/w-d-xo.html will show you how and where to "opt-out" of these Internet time and weather services on your in-home display. If you need further assistance, please message our support staff directly here: bit.ly/contact_techsupport. Or alternatively, send us a private message on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page.
This vid assumes everything goes right, but my base station is connected but none of the outdoor sensors are connecting so what use is it? The scan feature does not work at all.
Another wind speed question... I live in S LaX, and for the past several days the display shows wind gusts as reported by the NWS that are probably 10-20 mph higher than what the LaX NWS is reporting on their website (as well as with our anemometer). Is this an issue with the NWS reporting, or something on your end? Thanks!
Hi Lynda, thanks for the comment. Our team is working on a transition over to AccuWeather for Internet and forecast data. This should provide more stable Data Stream and forecast information, however, currently these wind speed streams are indeed incorrect, and the issue is being looked into. We apologize for the inconvenience.
Thank you so much for your prompt reply! I'll just continue to rely on both our own anemometer as well as other local sources until the wrinkles are ironed out. :)
Yeah it almost works unless it doesn't. My weather station clock had been connected since November 2018 when i bought it, it disconnected itself a few days ago, and now my app keeps telling me it can not find device. I even tried adding it as a new device and nothing - it says device can not be located, check if it is in provisioning mode. WTF is provisioning mode? What kind of scam is this? The wifi icon is blinking, my phone is on my 2.4 ghz network and i still get nothing ...
We sincerely apologize for this. Your display was likely subject to a bug that will not allow it to reconnect. Please see the top of our support page here: www.lacrossetechnology.com/lacrosseviewsupport/ and select the link to the correct model number. This will lead you to a page for you to input your information. Please make sure to keep the "######-11" model selected. Once submitted successfully, you can expect to receive your replacement within the next few weeks. Sorry again for this inconvenience. Also, for future reference, "Provisioning mode" simply means that your display is searching for a wi-fi connection. So if your Wi-Fi Icon was flashing, it was indeed in this mode. We apologize for this confusion.
Returned a faulty unit and am going to set up a replacement. Do I need to 'uninstall the app on my phone and re-install to be compatible with the new unit??
Nope, the app should allow you to add this new device without restarting completely. Our video here: bit.ly/add_devices though may be more helpful since you've already gone through the initial startup. If you have further questions, just let us know.
How frequently should I expect the remote sensor to communicate to the App? I know the sensor communicates to the station pretty regularly, but I’m noticing about a half-hour delay in the app getting updated.
Hey Christopher, the app should update about every 3-5 minutes unless the system is under heavy loads, which could then delay updates to every 15 minutes or so. You can always force close the app and reopen it to try and get an update faster. We should also mention that Google had a pretty widespread server outage over the past weekend, so this could have played a part in data not updating like normal. If you continue to experience problems, please message our support staff directly here: bit.ly/contact_techsupport. Or alternatively, send us a private message on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page. We apologize for any inconvenience.
I was able to connect the main weather display, wind, rain, and sensor to the app but for some reason under devices, the weather display in the app is showing an I with a circle around it. The icon descriptions says it means "information" but I'm not sure what that means. All devices are working correctly. Any help would be appreciated.
Hi CoCaGuitar, this "Info" icon is simply where you'll go if you should ever need to adjust your display's Country, Postal Code or City, or if you should ever with to Opt Out of our Internet weather services. Our video here: bit.ly/LaCrosseView_Support_Vid_09 is a little dated now with recent updates to the app, but still covers this basic information. Please let us know if you should have further questions.
In the process of trying to get the wifi connected, it ends with a box "Could Not Find Device." I've tried more than a dozen times over the last couple of days.
Hi Gary, sorry for the connection troubles. Please send us a private message on Facebook or Twitter and we'll see if we can help get you connected. Alternatively, send our support team a message here: www.lacrossetechnology.com/support/index/form/ and they will get back to you as soon as possible. Sorry again for this inconvenience, but we assure you there is a way to get connected. bit.ly/LaxTech_Facebook bit.ly/LaxTech__Twitter
I have just purchased a WS2980C-PRO weather station, and cannot connect to the Internet. I have gone through this video OK, and the setup is fine until the point where it asks you to scan your station's Device ID. My station has no barcode on the back or anywhere else, but it has 3 QR codes (2 to get SW view & one for Wunderground app). How can I find my Device ID? I cannot enter manually, because the text field will not allow any entry.
Hey Robert, our apologies for the confusion but the WS2980C-PRO weather station is not an item made or supported by La Crosse Technology. It appears your TESA model will connect to the Internet for connection to sites like Weather Underground, but it is not compatible with our La Crosse View app, thus why there is no barcode as described in this video. We are sorry again for any inconvenience and recommend reaching out to your vender or TESA directly for further assistance.
I have model V21-WTH I am unable to get the unit to display the correct time, the hour is 5 hours earlier the minute is correct. I have reset the city where i live even entered a larger city as suggested in one of your videos but still getting the same wrong time. Would like to know what to do to fix this problem.
Hi Larry, we apologize for the issue. Please make sure you're running the most recent version of the La Crosse View app. Then, go in and make sure you have your country and postal code entered correctly (even if these are correct, press the save button). Our video here covers where to find this: bit.ly/LaCrosseView_Support_Vid_09 Next, remove all power from your display (batteries and power cord) and press any button at least 20 times. Wait a few moments and return the power. The station should reconnect on its own and with the correct data displayed after these steps. If you have any issues or if these steps do not resolve the situation, please reach out to our support team here: www.lacrossetechnology.com/support/index/form/
I have this exact same problem. They told me they would push a software update to fix the problem, but would take 72 hours to push it. I guess we will see. Also when I set a data stream, then decide to delete it, it never goes away. They have yet to fix this.
The fact that your most recent device, the 330-2315 is not going to work with this app has to be a deal breaker. I was preferring this over Ambient Weather as I could monitor multiple sensors, however it appears this won't be the case.
Ok, what is the secret to making my Wind Sensor actually work? I have the C83100 model and have been at this on and off for the last 4 days. My weather station shows it's connected yet as it's out there spinning in the wind my station continues to read 0 as the wind speed. What do I need to do to get this working?
Hi Gail, we sincerely apologize for the troubles with your wind sensor. Let's try disconnecting and reconnecting it. 1. Bring the wind sensor inside next to your display and remove its batteries. 2. Next, on the display, press and release the SENSOR button until the Wind section lights up. Then, press and hold the MINUS (-) button until the station beeps/clears. 3. Now, unplug the display and press any of its buttons at least 20 times. 4. Install new batteries (if you have them) in the Wind Sensor. 5. Power the display back up using the power cord. 6. Within the next 3-10 minutes you should see the wind readings change from dashes to zeros on screen. If they do not, please skip to step 7. If readings do appear, spin the wind cups on the sensor for a good 30 seconds and make sure the readings go up on your display. If the readings stay stuck at zero, move to step 7. If they do go up though, you should be good to go and are free to remount the sensor back outside. 7. If your wind sensor never connected, or if the readings remained stuck at zero, please pass this information along to our support team here: www.lacrossetechnology.com/support/index/form/ and we'll work to get you a replacment. Sorry again for these issues, but we hope these steps are able to resolve the problem.
My S84060 will not give any data after plugging in. It is a dark screen with 1:00/11 ver showing on the left bottom of the screen. This is a brand new unit🙁
My rain gauge is not working. All other sensors work fine. The rain gauge on my cell phone shows low battery and yet the batteries measure 1.6V each. I think a new board is required. Can this be done or does the unit have to exchanged?
Hi Roger, we apologize for the issues here. Before we move forward with a replacement, you said that you're seeing your rain sensor's data in the app, but not on your display, correct?
@@lacrossetechnology Yes my phone shoes the reason gauge at 000, it shows the model number, since I took the picture of the bar code, the only item I see, in red, is the low battery indication
Wifi connection setup does not work as explained. I have two routers in my house (two different internet connections) both operating at 2.4GHz as well. Hours of trying, scan bar code and follow instructions, keep doing factory reset, and over and over, and the only outcome ever "transfer unsuccessful”. However, alternative method: connect the phone directly to the weather station wi-fi, access weather station via IP address @t and when promoted enter home wireless name (SSID) and password worked after the first try. Why do you want customers to waste time? The alerantive procedure is certainly not more complicated than the “main” one.
Our sincere apologies for the WiFi connection trouble. In regards to your alternative method, you are correct, for some users this may be quicker and easier. We list these options for applicable weather station models here: www.lacrossetechnology.com/pages/wifi-connection -- Unfortunately, these alternative SoftAp and WPS connection methods will not work with some of our older model stations, thus keeping this video relevant. Over the years our developers and product engineers have and will continue to improve this workflow for our users. We appreciate the feedback and understanding as we continue with these improvements. If you should ever need any further assistance, please message our support staff directly here: bit.ly/contact_techsupport. Or alternatively, send us a private message on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page.
Hi Stephen, this will depend on the model sensor you own. If you could pass along your station's model number (printed on the back of the main display), we'd be happy to provide further information.
Thanks @@SirWulfrick! The LTV-W1 sensor packaged with the C84428 station will only provide wind speed data, so just be sure to have the sensor mounted vertically in a high position for best results, it does not need to be facing any specific direction. Once connected to Wi-Fi and linked with your La Crosse View app, your station will be able to also display wind direction, this is brought in from the Internet. More details are covered in the full manual and FAQ documents here: www.lacrossetechnology.com/products/C84428#support
I have the C84428 model . when I try to scan my station's bar code to add device I get a "devise not found," when I type in the code I get the same message "device not found"....how can I correct this problem?
I am having trouble with the App receiving information from rain gauge--it says no data on the app. However the main unit in the house is reading the gauge and recording data. How do I get my app to receive this information (all other sensors for wind, them indoor and out) are reading on the app just fine.
i have added it to the app... it shows the ID and mode' number, but it has the triangle alert not receiving data in the middle of the graph.... i have a screen shot of this but can't seem to add it to my reply
Good Luck Christine - I have data but the data says we've had 179 inches of rain this month (Jan 2018) Also they told me that they went into and changed my data on my app. (Without my permission of course)
I am unable to connect my model C82929 to the internet most likely because my wifi requires a username and password to connect to, but the clock will only accept a password. Is there a fix to this? I do not have access to network router settings.
Hi Nathan, for the best Wi-Fi connection you'll want to be on a private secure network, and having access to the router's settings would be helpful as well. We apologize for this inconvenience.
Have tried and tried to connect my new weather station but have had NO luck..support is worthless so far..help. Our provider is the starlink sat. Yes to 2.4 yes to everything else connects...
Hey Lori, we are truly sorry for the WiFi connection trouble. Our first suggestion would be to look over our support pages here: bit.ly/wifi_questions -- But if you're still having issues, please feel free to reach out to our support staff directly here: bit.ly/contact_techsupport. Or alternatively, send us a private message on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page for further assistance. We apologize again for the inconvenience and look forward to helping get things figured out.
Got connected, but it will only display the indoor temperature and humidity. I don't see how to display the outdoor temperature and humidity. How can I do that?
Hey Darren, sorry for the delay and trouble. If your outdoor sensor(s) were synced with your display before getting connected to WiFi, they should have been brought into the app automatically. They can then be edited using the workflow in our App Connection Part 2 video here: th-cam.com/video/SKV5vt_pRJs/w-d-xo.html However, if you did not receive any app alerts, your sensors can also be added in manually. This process is covered in our additional video here: th-cam.com/video/7DEVDfVpfn0/w-d-xo.html
I never got a sensor in my La Crosse Projection Clock. I have no idea if it’s supposed to or not supposed to come with one. It also can’t connect to my wi-fi.
Our new C82929 Wi-Fi Projection Alarm Clock does not come with a separate sensor, however, add-on sensors can indeed be added to your system if you wish. Please let us know if you'd like more info. As for the connection troubles, please private message us on our Facebook or Twitter pages for specific details. We'd love to help walk you through this process and get you connected. Sorry again for this inconvenience. bit.ly/LaxTech_Facebook bit.ly/LaxTech__Twitter
The remote LTV-TH2 sensor that comes with the C84343 station will update every 51 seconds when there are changes to the data collected. If there is little to no change in the data, it will send an update every 3 minutes.
I am trying to attach a Model Number: S85807 but the app will not allow me to enter the model number. The app gives me the option to scan a barcode but the S85807 only has a square QR code that the app does not read. Any and all assistance will be greatly appreciated.
Thank you for your quick reply. I love the weather station and the easy Wi-Fi setup. I do wish that I could see and interact the data directly over Wi-Fi with my computers and phone. Maybe in a firmware update :o) Thanks again and have a Merry Christmas.
The bottom status area of the weather station alternately displays the current time and date and then 20 AUTo AUTo. What does the 20 AUTo AUTo represent?
Hey Joe, the V21-WTH model used in this video unfortunately does not offer a wind direction component on its LCD. Various models will come with sensors that have a wind vane for backyard wind direction readings, and others may even pull this data from the Internet. If you could share your specific product model number with us we'd be more than happy to provide specific details regarding your system.
Its asking to do a factory reset - does that mean its going to factory reset the phone and weather station or just the weather station. I don't want to loose all the info on my phone
Hey Bernice, our apologies for the confusion and trouble. A factory reset is just meant for the weather station. The most needed from your phone would be to turn it off and on or delete and re-add the La Crosse View app, but that's not typical. Here are the factory restart steps we'd suggest to follow for a connected weather station: 1. Be sure to check for any app updates and to download these onto your mobile device before moving forward. 2. Clear out any past WiFi connection by pressing and holding the WiFi button on the back of the display. If your unit doesn’t have a WiFi button, press and hold down both the + and - buttons together on the main display until your Wi-Fi Icon starts to flash (do this even if the icon is flashing already). 3. Then press and hold the two outermost buttons on the display until everything resets (i.e. RAIN & LIGHT, ALERTS & LIGHT, ALARM & NAP...etc.) 4. Next, remove the power cord and any AA, AAA, or coin cell batteries from the display, and press any button at least 25 times. Wait another moment with all power off. 5. Make sure your mobile device is connected to your router's WiFi network. If you have separate 2.4 and 5GHz WiFi bands that use different network names, be sure to connect to your 2.4GHz option. 6. Power the display back up with the power cord and batteries. 7. Go back into your "Connect Wi-Fi" settings in the La Crosse View app and follow the on-screen steps to get reconnected. If you are still experiencing problems after this restart, please message our support staff directly here: bit.ly/contact_techsupport. Or alternatively, send us a private message on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page. Sorry again for any inconvenience. NOTE: We also have a video here: bit.ly/lcv_restart that goes over this in addition to helping get sensors reconnected.
Hey Eli, our LTV-WR1 Multi-Sensor will be able to pass its wind speed, wind direction, and rainfall data through to your La Crosse View app using the CA81199 Projection Alarm Clock. However, the sensor data unfortunately will not be able to show directly on the alarm clock display. For a list of sensors that will show on your clock display, our compatibility chart may be a great reference: bit.ly/915_compatibility_100220 --- You can find our available add-on sensors here: www.lacrossetechnology.com/collections/add-on-sensors -- If you have any further questions, just let us know.
@@lacrossetechnology How do I connect the sensor to the alarm clock? I can’t figure out the exact model of the clock, but it has an extra sensor portion, and the weather station I have is listed an an extra sensor. The model of the weather station is LTV-WSDTH03.
@@josiahhumber4775, the model number you listed is for our outdoor Breeze Pro Sensor, not a weather station display. It should also be noted that our LTV-WSDTH03 sensor unfortunately cannot show its data directly on say one of our C82929 Projection Alarm Clocks, but could use the alarm clock to pass its data through to your La Crosse View app. Our sensor compatibility chart here: bit.ly/915_compatibility_100220 may be helpful. In regards to getting compatible sensors to show on our C82929 alarm clock, please review our support docs here: www.lacrossetechnology.com/products/c82929#support -- For further help with questions, please message our support staff directly here: bit.ly/contact_techsupport. Or alternatively, send us a private message on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page. Our apologies for any confusion.
Apparently no one at La Crosse provides any support. My phone app lost connection with the weather station and I do not know what my password is to reconnect. Many messages to La Crosse for help have gone unanswered.
Hi Ernie, we are truly sorry for the troubles you've had getting your station reconnected. Our newer video here: bit.ly/wifi_troubleshooting_vid may help answer some of your questions. But in the meantime, assuming you've messaged our support team using this: bit.ly/contact_techsupport form, someone should be getting back to you soon. Alternatively, feel free to send us a private message on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page with your product model number, La Crosse View email address, and phone number and we'll help get you connected directly to our support team or help walk you through some additional steps directly through chat. Sorry again for this inconvenience.
I'm able to get the C84428 to connect to my wifi but after a short period of time the device seems to loose connectivity. I run an active ping to it from a PC on the same network and I see it constant dropping a lot of pings. I know it starts working as I see updated information in the View app at first but later in the day the information stops updating. Also I was seeing updated data from a couple sensors in the View app but the base station itself wouldn't say the correct temps (shows 32 degrees 0 Humidity). Thinking the unit has the flaky wifi chip and I should exchange it. Any of this make sense?
La Crosse Technology by the way i unplugged it yesterday so the last time it updated was yesterday. I deleted it from my account as I was planning on exchanging it already.
Hi Ken, the easiest way to see your top wind speed in the past 24 hours would be to scroll down and open your graph feature on your wind sensor's device page. There, you'll be able to find data points for the past 24 hours as well as weekly data and more. Our video here will show you how to access this section: bit.ly/LaCrosseView_Support_Vid_02
I can't get the rain gauge to connect to the base station. Its on about 25 feet away outside the window. I have replaced batteries, deleted it and installed again but I still can't get it to connect. There is now Id for it showing on the base station.
Hi Mitchell, please private message us on Facebook or Twitter with your information. It's possible you may need a replacement sensor. Sorry for this inconvenience.
We apologize for the setup trouble, but are happy to hear you were able to figure things out. Please let us know if you have any issues or questions in the future.
How about a video that tells how to connect the temp/hum sensor to the station? You gloss over it and basically make it as though its automatic. I cannot get the display on my monitor however I can see the sensor and its readings on the app.
Our apologies for the sensor trouble. In most cases, your included sensors should connect automatically, however, it is possible for the display to pick up neighboring devices as well. For assistance with your specific station model, please message our support staff here: bit.ly/contact_techsupport, or alternatively, send us a private message on our Facebook: bit.ly/LaxTech_Facebook page. Our team will be more than happy to help get your sensors showing up in the correct spots on your display.
I have a problem, buy the equipment in Florida. I went to Colombia and installed it, but when I start to configure the App and synchronize it with the La Crosse C83100 team, I add my location with zip code 760502 from Yumbo Valle del Cauca and it does not let me get past my configuration, it does not accept me the postal code, do not enter the data recorded on the computer screen and that I already scan your code. what I do?
If the app does not accept your postal code, this means that AccuWeather currently does not provide service for your specific area. Our suggestion would be to try using other nearby ZIP codes (ones near airports tend to work best). If this does not resolve the issue, you may have to use the station without Internet time and weather services until AccuWeather is able to add your location to their service area list. We apologize for this inconvenience.
@@costeno1976, Sorry but we're just a little confused as to what you're asking, or what is happening. Please send us a private message on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page and we'll see what we can do to help. Alternatively, you can message our support team directly here: www.lacrossetechnology.com/support/index/form/ -- sorry again for the troubles.
My station is definitely connected to the correct WiFi network, and all the sensors are displayed. But the time has not synced, nor is any NWS data displayed. I have reset the station several times, reinstalled the View app, etc. Can't get it to connect! No FAQ's address this.
To anyone having connection issues using and Android device, if you have an Apple device or a friend with one, try connecting your base station to the wifi on that device. Mine connected immediately (this is after La Crosse sent me a second base station that also would not connect).
Have had the C83100 unit for two months and it stopped connecting to the internet. Tried to go back to factor settings and still would not connect. Impossible to get hold of tech support.
Hi John, we sincerely apologize for this issue and for the troubles getting in touch with our support team. Please pass along your information here: www.lacrossetechnology.com/c83100-11?type=registration keeping the C83100-11 model selected. This will let our warranty department know you're in need of a replacement. We'll have that sent to you as soon as possible. Sorry again for this inconvenience.
@@bandman1967, If you had the unit connected, and it will no longer connect, then yes indeed we will gladly replace your alarm. Please send your information here: www.lacrossetechnology.com/c82929-11?type=registration keeping the C82929-11 model selected and we'll have that shipped out as soon as possible. However, this only applies if you once had it connected... from some of your other comments it sounds like you may have had issues getting it connected initially. If this is the case, please send us a private message on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page and we'll help walk you through the steps to get it connected. We apologize for the troubles.
Hi Rick, you should receive notifications in the app to add your outdoor sensors. Our Part 2 video: th-cam.com/video/SKV5vt_pRJs/w-d-xo.html covers how this will work. Our other La Crosse View support videos may be useful as well: th-cam.com/play/PLxMG4-hwF1qA8skWn5vugOA2UgJe7rl2b.html
Hi Lee, if you've reviewed our other La Crosse View support videos and did not receive the notifications to add your sensors within the app during setup, you may have to scan each of them in separately. A video covering this process can be found here: th-cam.com/video/7DEVDfVpfn0/w-d-xo.html we apologize for this inconvenience.
I purchased my S84060 new unopened from Sams. When I try to add it I get the message that the device has already been added by another user and cannot be added to my account. It is brand new, how can this be?
Hi Ethan, we apologize for the connection troubles. This error message though can mean a few different things, please private message us on our Facebook or Twitter pages for specific details. We'd love to help walk you through this process and get you connected. Sorry again for this inconvenience. bit.ly/LaxTech_Facebook bit.ly/LaxTech__Twitter
I can't get this to work. I can't even get the wifi icon to flash. I've done everything in the troubleshooting steps, but can't get it to connect to anything. App. doesn't connect either and I ensured that I'm using 2.4 connection. Help?
Thanks. After trying for about 2 hours, I was finally able to get it to work. I had to unplug it, take the batteries out, plug it back in without the batteries, and do a full re-set.
My CA 80550 connected weather station worked fine for months (6). Then suddenly it stopped displaying data from the internet. I have the wifi connection and icon on the station. When I press the setup button on the station, I always get the message "check app". I tried everything even a factory reset to no avail. It's been like that for 2 days now. It looks like if the station lost it's own ID number. When I press the sensor button from the station, instead of displaying the station ID, it only displays dashes. Really not sure how that can be fixed. And yes I tried re-installing the app, clear cache, clear data, reset wifi connection (it shows as connected), factory reset, scanning the bar code, entering the station ID manually, etc. I even get the "success" message after the wifi setup but nothing, no internet data. Only the data from the external sensor on the station but no internet data and no data at all from the station within the Android La Crosse app. Not sure what is going on and very disappointed in this product now.
Hey Frank, we are deeply sorry for the trouble with your weather station. Please reach out to our Canadian representatives at: Email: info@springfieldinstruments.com Phone: 844-687-4040 -- They will be more than happy to help get this corrected. Our apologies for the inconvenience.
Hi Anne, the Device ID and barcode are essential items used on our WiFi "Connected" models. Unfortunately, your 308-1425Bv2 is not a WiFi enabled unit, thus there will be no ID or barcode. If you're interested in upgrading to a WiFi connected model, for use with our La Crosse View app, please check out our selection here: www.lacrossetechnology.com/products/weather/lt-view-connected -- Of course if you have any further questions, please pass them along as well.
@@annecolangelo698 There is no difference in terms of accuracy between "connected" and "non-connected" indoor displays and outdoor sensors. WiFi connected models simply offer more flexibility for checking all of your device data and setting alerts right on your smartphone. Connected displays will also have the ability to receive forecast information from AccuWeather. Non-connected displays will predict your weather to come (forecast icons) via its internal barometer.
my c82929 has somehow entered "test mode" after i went on a vacation and i cannot seem to get the projection time working, and after connecting to the app successfully, there is no data showing except the outdoor temperature. the other panels are blank. i am unhappy after spending well over an hour on this with no progress.
in addition, all button presses seem to have roughly a 1 second delay, which is exceedingly annoying to work with. the projector turns on and works for about 1 second upon unplugging and replugging the device to power, which means it is not a mechanical error on the projector's part.
@@Nut_orious, we sincerely apologize for the issues with your alarm. Please try the following steps: 1. Press and hold both the + and - buttons down together until your Wi-Fi Icon starts to flash. 2. Then press and hold the two outermost buttons on the display until everything resets. 3. Then, remove the power cord from the display, and press any button at least 25 times. Wait another moment with the power off. 4. Make sure your mobile device is connected to your router's separate 2.4GHz Wi-Fi network. 5. Power the display back up with the power cord. 6. Go back into your "Connect Wi-Fi" settings in the La Crosse View app and enter your correct Wi-Fi password. 7. If the alarm does not reconnect, or if you're still missing data on its screen, please fill out our replacement request/product registration form here: www.lacrossetechnology.com/c82929-11?type=registration -- Making sure to keep the C82929-11 model selected in the Model Number dropdown. As long as this form submits successfully, you should be good to go. This will let our team know you need a replacement. Sorry again for the trouble, we hope to help get you up and running correctly here soon.
I have just receieved the replacement product and it works perfectly! i think the issue with the old one is that some inner components had failed because when i plugged the new one in compared to the old one, there were notable differences. these included: 1. there were no signs of "test mode" 2. every panel on the front LCD lit up for a brief moment when the unit was just plugged in 3. there is almost no button input latency in the replacement compared to the old unit Thank you guys very much for sending me a replacement, as this product is cool and i wouldnt want to switch to a different device.
I managed to do all of this successfully BUT, the Wifi symbol just flashes and flashes ... then it disappears. I can see the base station device in my WiFi network as ESP_39A536. So, my conclusion is that it is connected. I am running a dual frequency wifi router but have turned off the 5GHz band temporarily (and re-started it). Weather Underground is not picking up that data from the base station. Does anyone have any ideas? I am in NSW Australia.
Hi David, we apologize greatly for the confusion. The hardware on your model was designed to connect with the NWS and NIST here in the US, if it does not (which in your case it never will), the Wi-Fi icon will actually never be solid, even though you are indeed connected. If you're seeing chance of precipitation values and data in your La Crosse View app, your display has been connected and is working correctly. As for Weather Underground, it can take up to 24 hours to begin seeing data on their site. Our video here: th-cam.com/video/87unKfbxd9c/w-d-xo.html will walk you through our Weather Connect process to make sure you have the correct PWS ID and password entered correctly. Sorry again for any confusion, please let us know if you have further questions.
Any tips on connecting to Wifi? I've tried multiple times over several hours. While we have a dual band router, my Android phone is connected to the 2.4 GHz band. I can't get past the wifi step.
huskerxd I have a Comcast router and had the same problem even though my router is a dual band router it would not connect. I end up connecting to a extender that must be just using the 2.4 GHz band with no problem
Hmm, I have a Linksys but no extender. We have a fairly small house and don't have connectivity issues anywhere in the house. When I try to configure Wifi using the app, I get a "Could Not Find Device... Check device is in provisioning mode and try again." I've made sure the wifi symbol is flashing on the weather station.
I'm positive I'm on the 2.4GHz band. In fact, we have password protected guest wifi (on both bands) and I even switched over to the guest 2.4 GHz band and tried with that, but still get the same message. I've uninstalled and reinstalled the app. I've unplugged the weather station and plugged it back in, and I've tried connecting it 8-10 times in the past three days. I'll try taking the station and connecting in very close proximity to the wireless router and see if that helps.
Nope. I reset the router, tried both 2.4Ghz bands again with the unit and my phone sitting right next to the router. Can't get it to connect. In the wifi settings, the Wifi Mode is default set to 'mixed' and the Security Type is WPA2/WPA Mixed Personal... don't know if that makes any difference but I'm running out of things to try.
This would be much more clear if they would have clearly said that the main station constitutes only one sensor - indoor temperature. Since the main station has all the sensor information - including ID numbers, it never occurred to me that I literally had to add every sensor separately - in my case outdoor temp, rain, and wind. It was only when I watched the second video again that it suddenly hit me why I was only seeing indoor temperature on the app. They really need to be super explicit about what constitutes a connected sensor, since you need to, in the case of the rain and wind gauges, take them apart to get the ID numbers, which means they need to be connected before they are mounted.
La Crosse Technology okay, could be better if you publish the link for the app directly in video description as .apk We have a large community of la crosse weather stations on WX Forum and tons of us are not based in US but we would like to use this app too, even if it not work 100% because we are not in US right now :)
Fortunately, this is not true. The La Crosse View app is indeed still available in the US App Store. The app and our current set of connected weather stations were designed for use in the United States, so if you're located outside of the US this is likely the problem. We do not have a set timetable for worldwide release and we apologize for this inconvenience.
Maybe you should point this out earlier in the purchase process. I also bought this product in order to monitor the weather from afar. Alas, this is impossible through your products. If I could return the La Crosse products, I would have.
Tried to log in to my account. Now my password or some thing, does not work! I've changed it twice now in the past! My other comments earlier are not coming up either. So much for help. Like it says, IF you can connect!!
Hey Francis, once again we're sorry for the Wifi connection issues and now for the trouble getting logged into your account. If you haven't done so already, please message our support staff directly here: bit.ly/contact_techsupport. Or alternatively, send us a private message on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page for further assistance. We assure you we are here to help and look forward to getting things working correctly.
The app may walk you through that process, but if it is indeed connected, you shouldn't actually have to input that info. If you should need assistance, please message our support staff directly here: bit.ly/contact_techsupport. Or alternatively, send us a private message on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page.
La Crosse View users, if you’ve experienced any issues recently with your display unexpectedly disconnecting from your Wi-Fi, please see our support page here: www.lacrossetechnology.com/lacrosseviewsupport/ for more information. We greatly apologize for this inconvenience, and hope to have your system back up and running properly here soon.
@@witnessZero That is correct, you will not receive any confirmation. As long as the form was submitted correctly and you kept the "######-11" model selected, you should be good to go. Our typical turnaround time for replacement items is between 7-14 business days. Sorry for the inconvenience.
Have everything set up but like most comments I can not get it to connect to WiFi. Hate to have to box it up and return it but I’m beyond frustrated. Should have read more reviews.
Hi Bryan, we are truly sorry for the frustration and would like to help get you connected. If you still haven't returned your station, please send our support team a message here: www.lacrossetechnology.com/support/index/form/ and someone from our connected staff will be in touch as soon as possible. A small tweak in your router settings is very likely all that needs to be made. For more info on that visit: www.lacrossetechnology.com/router_info
I keep getting the message "Could not find device" despite multiple attempts to connect. Nice clock, but it doesn't look as though I am going to be able to get it to connect to WiFi.
I have a C84428 and cannot get it to connect to wifi. I'm using 2.4ghz on my phone, the SSID is hidden (with password). When I try to connect through the app (using android) by entering the password and choosing the 'hidden SSID' option, it searches for a while and then says, "Could not find device". I've tried resetting the home station (factory reset), tried removing and re-adding the device to the app. I've tried restarting the wifi search on the home station, etc. Nothing seems to work. Any ideas? I really don't want to have to return this.
To reply to myself, I tried using a guest 2.4ghz network, still wouldn't work. I decided to go ahead and add all the sensors to the app. I then re-tried adding wifi again. it failed....and while sitting at the failure message the base station suddenly showed a solid wifi connection and then it all worked from that point on. I have no idea what I did, so not sure if that's much help to other people having issues, but right now the app and home station all show the live data and wifi is working.
This App sucks. Very marginal feedback and explanation of why it asks for what it asks. Asks for the same info over and over - does not remember what I entered, and does NOT recognize my display or devices unless I give it permissions to my photos. The 2.4 Ghz is antiquated technology - my 5Ghz and 2.4 Ghz networks are on the same subnet and SID. Totally frustrating when after 1 year of working it lost connections at random. Batteries show 1.5 volts. Had to do a hard hardware rest for all items. The App still did not work as advertised until I uninstalled and re-installed it and gave it photo permissions - something I don't want it to have. It asks for access to things it should not need which means lazy programming.
We are deeply sorry for any trouble you've experienced with our La Crosse View app and WiFi connected products. Our developers would like to know some more specifics about what is happening. Please message our support staff directly here: bit.ly/contact_techsupport. Or alternatively, send us a private message on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page with reference to this post. The photo/camera permissions are used for scanning in Device IDs (barcodes) when trying to connect a device to WiFi and/or when trying to change a location background image. The app should not require you to allow nor keep these permissions on, as there is a manual "type-in" option for entering the Device ID. Please be sure the ID is typed in correctly, lowercase “L’s” can easily be mistaken for number “1’s” and uppercase “B’s” are often confused for number “8’s,” or vise-versa. This ID is case sensitive. We look forward to your private reply and are sorry again for any confusion or trouble and hope we can help get this resolved soon.
I've had really good luck with my La Crosse View in the past year after some great support here on TH-cam. However, since the last app update, my rain gauge readings are completely whackadoodle. Today, October 1, when it showed we received .82 inches of rain in the past hour (here in S LaX) on the app, the display showed .44 inches. Further, the app now shows 1.12 inches in the past 24 hours, and 62.65 (!) inches in the past 7 days. Yet... the monthly and yearly accumulation totals are both 31.89 inches, (obviously half that of the past 7 days). What do you think may be going on? Is this an updated coding quirk, or is there something I should do? I would appreciate any insight or advice. Thank you! Since I cannot post a picture here, you can view a screenshot on my Google photos here: photos.app.goo.gl/omEj4KMTfPcBuPb27
Hi Lynda, we are aware of the La Crosse View rain reading problems and are actively working towards a solution. This issue is something that needs to be corrected on our end, and as of now will require no action by you. However, we should note that these strange readings should only be affecting data in your app. Rain counts on your station should remain accurate. We are truly sorry for this inconvenience and appreciate your patience as we work towards a fix.
Hey Eli, you can find a selection of sensors that will show data on your alarm clock's screen and within your La Crosse View app here: www.lacrossetechnology.com/products/CA81199#parts -- If you have any further questions, please just let us know. 😊
I love my C84343, but one thing is driving me crazy: I successfully set it up on my home wifi, and everything has been great. I even set up two data streams regarding wind direction & speed. However, out of nowhere, I am no longer receiving this data. The device is still connected to the wifi, as I can still see it through my app, and the device is updating temperatures, etc., through the app...but my data streams show dashes where there should be speed & direction, the NWS icon in the upper left hand corner is gone...as is the % chance of precipitation. I performed a factory reset, and reconnected the device to the home wifi, but still not showing any NWS data. Can someone help?? Thanks!
La Crosse Technology - Believe it or not, it actually reconnected itself this morning, and working fine now. It was down for about 3 days, but returned on its own. When using the app, can you please explain how to stop the data stream? I've tried "pinning" and "unpinning" wind speed & direction...but it doesn't seem to have a bearing on the station - it continues to show these data streams. Am I doing something wrong? It doesn't seem that you can deselect them in the app...once they're on, they seem to stay on.
La Crosse Technology OMG - thank you so much for the reply. I think I finally have the hang of it. I'm on Android, and dragging my stream to "Inactive" keeps it, but stops it from showing on the station. I've been testing... This is VERY helpful, and I think it should be included in the FAQs. I looked at the manual, and FAQs, and couldn't fine much on data streams...it's a great feature, and I love it...I think more people would use it with a little more instruction. I'm still a little unclear on PINning...but it seems to me that once you have your 3 streams "pinned" you have the control to make them active or inactive...or remove them altogether. Is this about right?
No procedure readily available to change to a different time zone. We are mobile and move equipment across time zones. I've spent two weeks making phone calls, sending e-mails, and watching videos to try getting my La Crosse Professional Weather Station to display in PDT instead of EST. Getting any help from La Crosse technology is a real venture in futility. I will never buy another piece of equipment made by them again, nor would I recommend that anyone else do so.
We are truly sorry for the troubles getting in touch with our support team and for the issues getting your station to display the correct time. If you're using one of our latest stations, both your time and NWS weather data will come from the ZIP code you've supplied (prior versions will require Time Zone and ZIP Code as shown in this video). To change these settings in the app, please review our video here: th-cam.com/video/JNvu-qxc9Hk/w-d-xo.html
I can see the wifi indicator on my base display showing connected, but it's not picking up any of the sensor readings, other than indoor/humidity. I have the Model C84428
Good morning ! I have the WS6867 weather station and I can't connect it if possible help me because I've been trying for several months without success the problem is that there is no bare code which does not help so I can't
Our sincere apologies for the trouble getting connected. For assistance on this matter, please reach out to our sister company La Crosse Technology - France via one of the contact options here: en.lacrossetechnology.fr/contact.html
Hey Janine, sorry for the trouble. Our first suggestion would be to perform full restart as covered in our other video here: bit.ly/lcv_restart -- This will reset the display and allow it to connect to your new WiFi network. For further assistance, please message our support staff directly here: bit.ly/contact_techsupport. Or alternatively, send us a private message on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page.
Why in the world do you require a cell phone app to configure or use this device? Should work in-home, connect to internet to get forecast data and just plain work. I don't need or want a cell phone connection.
Hey Dave, we are truly sorry for any confusion. Our connected models simply use your mobile device as a tool to get the station connected to your home WiFi network. This allows the station to receive Internet forecast information as described in our other video here: th-cam.com/video/rFr_ZuWz4Fk/w-d-xo.html. And though our La Crosse Veiw app offers benefits such as on-the-go monitoring, push notification alerts, and the ability to share devices with family and friends, its use is not required after the initial setup and WiFi connection. Actually, we should also note that your phone and WiFi are not required at all, as all of our current weather stations can be used as standalone devices, presenting sensor data and adjusting your forecast icons based on your display's internal barometric pressure readings. More on how these non-connected forecasts work can be found in our additional video here: th-cam.com/video/yHeRcMPB7Pw/w-d-xo.html -- And for a more general overview of our La Crosse View app, our informational page here: www.lacrossetechnology.com/pages/la-crosse-view may be helpful. We apologize again for any trouble and are here to help answer any questions you may have.
I have called the company 4 times and no return phone call! I just sent an email to see if someone will email me back. I believe their is a programming problem with the indoor and outdoor numbers showing up the same so they are not calling people back and they sold so many over the holidays they are consumed. They need to put something on their website that says there is a problem.
The indoor and outdoor readings are identical?? I actually bought 2 machines because I thought the first one was broken and the 2nd one did the same thing...
OK that is what I thought but my husband said no that was for the inside. Problem solved. You need to put it up on your website loud and clear because there are a lot of people with this problem. Thanks!
Hi Laura, we apologize for the connection troubles. If you've already reviewed our video here: bit.ly/wifi_troubleshooting_vid -- and are still having trouble, we'll need some more information. Could you send us a private message on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page? This will allow us to help you faster.
Everything is set up as instructed in your videos. However, my outside temp says 72 when it is actually 48 degrees. I can't figure out what the problem is. I am connected to wi-fi and have the app configured. I have called several times and never get an actual person to talk with and don't get a return phone call. You would think they would be concerned with the lack of their customer support. I am going to file a complaint with Costco as I'm sure they sell a lot through this channel.
A new modem shouldn't effect this, however, a new router would for sure. Our suggestion would be to first try clearing your original Wi-Fi connection by pressing and holding both the + and - buttons down together until your station's Wi-Fi Icon begins to flash. After this, make sure your mobile device is connected to your router's separate 2.4GHz Wi-Fi band, and then go into the La Crosse View app's main menu and enter the Connect Wi-Fi Settings. Enter your correct Wi-Fi password and your item should reconnect. If these steps prove unsuccessful, a full factory restart would be our next suggestion. Our video here: bit.ly/lcv_restart will walk you through those steps. If you're still having trouble, make sure to review our Wi-Fi troubleshooting information here: bit.ly/wifi_troubleshooting and/or reach out to our support team directly here: bit.ly/contact_techsupport We apologize for this inconvenience and hope to get this sorted out soon.
Thank you for answering me. I push both + and - buttons and the icon flashes but instead of connecting it keeps saying “fail”. The new modem is a “Smart modem gen 2”.
@@TheForgottenMagpie A factory restart will clear your history records on your display, but any records in your La Crosse View app will remain saved. We apologize for this inconvenience.
La Crosse Technology the video says I must take the outdoor part down and bring it inside but it is screwed onto the pole quite firmly and I will also need a ladder. Can I possibly reset it by leaving it on the pole and taking the batteries out, and will I need to calibrate it again too?
Over a year ago, I believe, I added the device (a gift) to another device. If I remember correctly the App stunk (sorry) and, I believe I uninstalled it and, we've just been looking at the device on the counter since then - still relatively useful and colorful. I installed the App on my current phone and reset the password and attempted to add the device - and receive the message above. What do I do?
Sorry for the trouble. If you could please send us your display's Device ID (on the white sticker) and your La Crosse View email address in a private message on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page. We'd be more than happy to help get this corrected for you. Sorry again for this inconvenience, we look forward to your reply.
We are truly sorry for any trouble getting your system connected to WiFi. For further assistance, please message our support staff directly here: bit.ly/contact_techsupport. Or alternatively, send us a private message on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page. We assure you we are here to help and will do whatever we can to get things working correctly.
If you were able to get connected to your Wi-Fi, make sure to continue on to our Part 2 video here: bit.ly/LaCrosseView_Support_Vid_01_2
If you're having trouble getting connected, please review our Wi-Fi Troubleshooting information here: bit.ly/wifi_questions
Thanks for clearing this up, much appreciated.
I hope it will be available soon for worldwide release!!!
Received the C84428 Model and got everything set up and working (loving it so far). I'm curious though, how does the weather station actually connect to the WiFi without any real exchange between my mobile device and the weather station unit? Does La Crosse somehow send the WiFi info from the app to the weather station?
LOL In LaCross's OWN WORDS "IF YOU ARE ABLE TO GET CONNECTED TO YOUR WIFI"! That should tell you something right there!
All support has been able to do for us so far is ask if we are sure of the model number and serial number! WE cannot connect no matter what we do!
A word of advice. I wasted hours trying to get the View app set up on my Android to no avail BUT my son happened to come by the next day with his iPhone and he downloaded the app and had everything up and running in 5 to 10 minutes. The Android app signed on and worked great after that. Android app has a 2.1 star rating and the iPhone has a 4.1 for a good reason. Hasn't even had a hiccup since. Great app but if you are Android as I am have an IOS friend come and set you up. Once connected your Android does great. Now to connect to Weather Underground. I got a cheap iPhone 5 off eBay for $35 just in case. It does not need to be an active phone since all you need is wifi for the apps to work. Lesson learned. I LOVE the station and what great color but we haven't seen the Sun since we got it so I haven't seen the Sun on the station yet either. Bummer LOL.
Thanks for reaching out! We truly appreciate comments like this from our customers and we’ll be sure to pass along your troubles to our R & D department to hopefully make some improvements on the Android side of things. One important thing to note, however, is that our C83100 model unfortunately will only work with our La Crosse View app. We only have a select few models that have the ability to work with both Weather Underground and our La Crosse View platform. If the connection to WU is a must, you may want to check out our V40A-PRO: www.lacrossetechnology.com/v40a-pro-la-crosse-view-weather-station which should be available again in the coming months. We are truly sorry for any confusion on this and are here to help answers any questions you may have. Other than that, thanks again for the detailed comment and enjoy your weather station!
I just configured my La Crosse weather station, but it took a number of times trying.
My phone had internet connections for both 2.4 and 5GHz. I was using the 2.4 to do the configuration and it still kept failing.
What worked for me was to open settings and make the phone forget the 5GHz Wi-Fi so only the 2.4 showed up in settings. Then I was able to get the unit to connect.
After it was done I went back in phone settings and found and added the 5GHz connection back.
Thanks for the comment, Alan! We are glad that you were able to get your weather station up and running correctly. If you should ever have any questions in the future, please feel free to message our support staff directly here: bit.ly/contact_techsupport. Or alternatively, send us a private message on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page. Our apologies for any inconvenience.
I am having the same problem as Dutch Baker below. I have C/p his note. "I can see the wifi indicator on my base display showing connected, but it's not picking up any of the sensor readings, other than indoor/humidity. I have the Model C84428" I plan to call on Tuesday for a fix.
Boy, this weather station was kind of a bear to setup. My station would connect to wifi but refuse to connect to the app server. After letting it sit overnight, it somehow managed to get some forecast information but still said it was not connecting to the app server. Then we had about a 2 second power outage, and when everything came back up it was working! I bet i spent 4 hours trying to get that thing to connect. I would suggest a little more verbose error messages in the future or maybe a set of error codes for troubleshooting. Anyway, i think this is a great device now that it is working! My station (V21-WTHV3) only shows up in Lacrosse View with inside temperature, although the wind sensor is reading on the device locally. Any idea how to get wind speed to show up? Thanks for your videos
Thanks for reaching out and our sincere apologies for the WiFi and sensor viewing trouble. As you were having these WiFi connection issues it is possible that the app wasn't able to bring in your sensors automatically, as described in our part 2 setup video here: bit.ly/LaCrosseView_Support_Vid_01_2 -- If you do not see these device notifications in the app, you'll need to add your sensors manually via the process covered in our other video here: bit.ly/add_devices -- We also have many other videos and answers to FAQs on our support site here: bit.ly/view_support -- If you should need further assistance, please message our support staff directly here: bit.ly/contact_techsupport. Or alternatively, send us a private message on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page. Sorry again for any inconvenience, we assure you we are here to help in any way we can. 😊
Mine is doing the same as yours was. Did you have batteries in the station before the power outage?
@@imnotabotrlyimnot No, I have been running it without batteries. Recently, it cycles between working fine, "no app server", and "no weather server". Most of the time, power cycling the router fixes it for about a week.
After multiple tries at each step, I've been set up for a few days. I've watched all 5 videos, what use is the app? I already know the inside temperature, I've got my thermostat set. I want to know the outside temp.
My weather station was a giant pain in the butt to set up, after it would connect to my 2.4ghz wifi network, about 5 mins later it would display the "LOST WIFI" message which was really annoying, but once it started to stay connected my father kept on the 2.4ghz network on, but hid the SSID for it. And ever since it has been working great, thx la crosse for making auch great reliable weather units, also i have the v21WTHv4 is that the newest one that has AccuWeather data now? And the older ones is the NWS/NIST data? Just Wondering. anyways thx greg and la crosse for the great units you make, althought at first it was a pain, it was all worth it, thx again😊
Our apologies for the trouble getting things set up, but we are thrilled that you're enjoying your system now. In regard to your Internet weather, all of our V21WTH models are now using AccuWeather. The change was made a few years ago as AccuWeather offers more reliable performance for our customers. If you should ever need assistance in the future, we are always here to help. 😊
@@lacrossetechnology you bet!
I used the app, did a reset, connected to my wifi with the app, yet the station unit keeps saying LOST WIFI. I used the app again, it told me to do a reset which I did again, then the app said it was connected to the wifi just fine all over again, yet the station unit still says LOST WIFI. I give up. This is just a huge pain in the ass. Horrible!
Was gifted a C84428 "Pro" Weather station. (How ironic that when you search for this system, results are everything else but..)
In this video, I love the way you make it soooo easy. Open this, click that etc and whamo there it is... Never do you mention any steps when it DOESN'T work.
My issues from the get go began at first setup, when attempting to create / log in from the app. All I would get after the request timed out was "ERROR 503- Over Quota(?) Something to the affect that servers overloaded and could not process mine and assume others request. ( in all my years online, can't say i ever encountered such an error)
After resolving 24 hrs later, now I am experiencing outdoor temp sensor data not showing in the app
Call to your support line and hold was informed that no available agents to handle my call and to leave a message and callback number etc..The call never came. Called back again AND actually spoke to a agent who could not deal with my issue and therefore had to "escalate' to higher level of support. As you may guess, she informed me that it would be DAYS before getting back to me.
Still waiting...Zzzzzzzzzzz
Thank you! I finally got my v15 to connect to wi-fi. I was ready to smash it with a rock😂
We are deeply sorry for any Wi-Fi connection trouble you've experienced but are happy to hear you were able to get things working. If you should need assistance in the future, please message our support staff directly here: bit.ly/contact_techsupport. Or alternatively, send us a private message on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page. We are here to help in any way we can.
I wasnt aware that the sensor needs to be placed outdoors. Is this in the instruction video, or did i just miss it?
Works great! How do I set the units on the multi sensor to Celsius? I set them in the app but it’s not reflecting on the multi sensor screen V40A-pro. Thanks
Happy to hear that, Jeremy! The station and app will have separate settings, page 9 of your full manual here: bit.ly/v40a-pro_manual will walk you through how to adjust these on your in-home display. If you should have any further questions, please just let us know. 😊
@@lacrossetechnology Sorted thanks!
Just purchased the Costco model, had a little trouble with setting up wifi to my Google mesh wifi system, the whole 2.4ghz and 5ghz. Google does not allow you to pick or choose (bummer on Google) , after a very helpful customer service call they escalated me to level 2 after several tries, we reset from factory, would connect, but not properly. . While waiting for level 2 to call me back, I looked over at the sensor and it is working - pretty cool :) . My advice would be start fresh and then walk away for 30 minutes - patience - lol. I am guessing that after google tried several attempts to hook up to the 5ghz, google may have automatically sent it to the 2.4ghz and it fixed itself?
Hi Lance, thanks for the comment. For mesh networks it can be a little tricky to make that initial Wi-Fi connection, because, as you've stated, there isn't always an option to choose which Wi-Fi band your mobile device is connected to. In these instances, it can sometimes help to turn off any extra satellites (Wi-Fi extenders) and move your mobile device as far away as you can get from your router's central hub, as the 2.4GHz band will travel further. Our video here: bit.ly/wifi_troubleshooting_vid expands on this and covers some other Wi-Fi troubleshooting tips. If you continue to experience problems getting connected, please feel free to send us a private chat on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page, as we'll be able to help get this corrected faster. Sorry for any inconvenience.
Regarding Model Number: C84343. After hours and hours of trying to connect to my WIFI and contacting support twice, I finally got a connection. After trying again on android and IPhone and having no luck, I opened a new guest portal with new password, 2.4GHz but unsecured. It worked. I was able to move the device downstairs with a battery backup without dropping the connection on the Guest Network. I had to go to my router setup online (exede) to add an unsecured guest connection. On the app I denied access to video and audio. Maybe this tip will help you get yours connected.
Like many others I can't get the device to connect to my wi-fi. The router puts out a 2.4ghz signal and I'm entering the pw but all I get is can't connect. Support for this is non-existent. Going back to the store unless I decide I want to utilize it as a stand alone for the wind speed and water sensor. I figure there is something wrong with the firmware of this product but there won't be any way to update it since it can't connect and there is no way to flash it otherwise. Glad I bought it for about half of retail (I wonder why?).
Hi Scott, we apologize for the connection troubles. The issue most users run into is that their mobile device is not actually connected to their router's 2.4GHz network, either because it isn't configured correctly or they didn't have the correct one selected on their mobile device. More information regarding specific routers can be found here: www.lacrossetechnology.com/router_info -- If you need help, feel free to PM us on Facebook or Twitter and we'd be happy to help walk you through the steps or get you connected to our support team. Sorry again for this inconvenience, but we hope to have you up and running correctly here soon.
@@lacrossetechnology That makes sense. I will disable the 5ghz band in the router and try again. Thanks for the reply.
Yes, painful process. Hopefully I'll be able to shut off 5Ghz. There had to be a better solution.
I have a question. I am using the La Crosse Projection Alarm Clock and I downloaded the app and everything appears to be working fine. But on the app it says under the account page that I am using a trial version of the app that will expire next year. Will my alarm clock lose functionality when the 'trial' is over?
Hi Kendrocity MC, nope your alarm will function exactly the same after this trial has expired. All new users have automatically been upgraded to our Enhanced service plan for their first month of use. Essentially, these were built for advanced viewing and data exporting using our La Crosse View app. All of the app's basic monitoring, alerts, and connected features will always remain free under our Complimentary plan. You can find more information about these service plans on our website here: www.lacrossetechnology.com/products/monitoring-view/view-connected/plans -- Sorry for the confusion.
Okay, thank you!
We just bought our Pro WX station at Costco (C80758-AU). After finding that we were missing an iOS update and installing that, we successfully linked base station with rain gauge, added base station, rain gauge and wind gauge as devices and are able to receive and view data for that base station as well as rain/precipitation.
However, the wind gauge is not reporting data at all. I verified the seal is removed from the battery, that the switch is moved into ON position, still nothing. Apart from a small blue light that occasionally flickers, I can't even tell whether the wind gauge has enough power. The documentation makes no mention about first having to let the little solar panel charge the unit up. Is that the case or should there be enough charge? In addition, nothing speaks about calibration of the wind gauge by cardinal compass directions - does that happen once you have a successful connection?
What can I do to troubleshoot this?
Hi Michael, we sincerely apologize for the trouble. In order to troubleshoot this further, could you please pass along your email address and phone number in a private chat on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page? Or alternatively, you can message our support staff directly here: bit.ly/contact_techsupport
-- Again, we're truly sorry for the inconvenience, and look forward to getting this sorted out.
@@lacrossetechnology Done! Many thanks.
Does this need to be connected to the app or wifi to use or can this be used as a stand alone station just transmitting from the outside station to the inside screen? If you could let me know that would be great! Thanks
Hi Hayden, our stations can indeed just be used as standalone units with sensor information appearing on their screens. However, if you do have a La Crosse View connected item, we'd highly recommend connecting it to the Internet, our video here: bit.ly/wifi_troubleshooting_vid will go over this process in a bit more detail. But doing so will offer a much wider list of useful features, including: the ability to monitor data anywhere on the go, set mobile alerts: bit.ly/LaCrosseView_Support_Vid_05 , easily share data with family and friends: bit.ly/LaCrosseView_Support_Vid_06 , expand your system with any number of add-on sensors: bit.ly/add_devices , and once the display is connected it will begin to receive the Internet time and date, as well as forecast and chance of precipitation data from AccuWeather. But of course, this is all your choice. If you have any questions or need help with any part of this, please just let us know.
Can i add 1 or 2 older Temp/Humidity sensor like TX50U-IT in my new Model #CA80550 Weather station?
Hi Marciano. Thanks for reaching out to us. Unfortunately, the TX50U-IT is not compatible with the CA80550. If you are looking for compatible sensors here is a link to an option: www.lacrossetechnology.com/ltv-th3
Did you use the iOS device as an example because your Android app doesn't work?
La Crosse Technology it won't scan the barcode. It puts a box around it and doesn't go any further. It just sits there with a green, yellow, blue or red box around the barcode.
My wife tried it on her IPhone and it scanned just fine.
However neither of them could find the weather station, despite being on the 2.4 GHz wifi.
We returned it as we couldn't get a response from the support inquiry we sent in.
Sorry I didn't see this sooner. The Android app works fine now that I did the initial connection on the iOS device. For whatever reason, the Android app wouldn't do the initial connection to my wifi 2.4 GHz network, but the iPad did.
Base station gets all info with no problem. Android app still showing - for the outdoor lab even after deleting and rescanning the device. Thoughts?
189846-eeB Thanks!
Joeltsparks@gmail.com
We accidentally "opted in" to internet services. We now want to opt-out. How do we do that? (Removed app, installed, create another account did not work. It would not let us connect to our devices). It's stuck on "creating account" this could take 1 min.
Hey Joe, our apologies for the trouble. We'd highly suggest logging into your original account where you added your devices originally. From there, our video here: th-cam.com/video/JNvu-qxc9Hk/w-d-xo.html will show you how and where to "opt-out" of these Internet time and weather services on your in-home display. If you need further assistance, please message our support staff directly here: bit.ly/contact_techsupport. Or alternatively, send us a private message on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page.
This vid assumes everything goes right, but my base station is connected but none of the outdoor sensors are connecting so what use is it? The scan feature does not work at all.
Another wind speed question... I live in S LaX, and for the past several days the display shows wind gusts as reported by the NWS that are probably 10-20 mph higher than what the LaX NWS is reporting on their website (as well as with our anemometer). Is this an issue with the NWS reporting, or something on your end? Thanks!
Hi Lynda, thanks for the comment. Our team is working on a transition over to AccuWeather for Internet and forecast data. This should provide more stable Data Stream and forecast information, however, currently these wind speed streams are indeed incorrect, and the issue is being looked into. We apologize for the inconvenience.
Thank you so much for your prompt reply! I'll just continue to rely on both our own anemometer as well as other local sources until the wrinkles are ironed out. :)
Yeah it almost works unless it doesn't. My weather station clock had been connected since November 2018 when i bought it, it disconnected itself a few days ago, and now my app keeps telling me it can not find device. I even tried adding it as a new device and nothing - it says device can not be located, check if it is in provisioning mode. WTF is provisioning mode? What kind of scam is this? The wifi icon is blinking, my phone is on my 2.4 ghz network and i still get nothing ...
We sincerely apologize for this. Your display was likely subject to a bug that will not allow it to reconnect. Please see the top of our support page here: www.lacrossetechnology.com/lacrosseviewsupport/ and select the link to the correct model number. This will lead you to a page for you to input your information. Please make sure to keep the "######-11" model selected. Once submitted successfully, you can expect to receive your replacement within the next few weeks. Sorry again for this inconvenience.
Also, for future reference, "Provisioning mode" simply means that your display is searching for a wi-fi connection. So if your Wi-Fi Icon was flashing, it was indeed in this mode. We apologize for this confusion.
Returned a faulty unit and am going to set up a replacement. Do I need to 'uninstall the app on my phone and re-install to be compatible with the new unit??
Nope, the app should allow you to add this new device without restarting completely. Our video here: bit.ly/add_devices though may be more helpful since you've already gone through the initial startup. If you have further questions, just let us know.
How frequently should I expect the remote sensor to communicate to the App? I know the sensor communicates to the station pretty regularly, but I’m noticing about a half-hour delay in the app getting updated.
Hey Christopher, the app should update about every 3-5 minutes unless the system is under heavy loads, which could then delay updates to every 15 minutes or so. You can always force close the app and reopen it to try and get an update faster. We should also mention that Google had a pretty widespread server outage over the past weekend, so this could have played a part in data not updating like normal. If you continue to experience problems, please message our support staff directly here: bit.ly/contact_techsupport. Or alternatively, send us a private message on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page. We apologize for any inconvenience.
I was able to connect the main weather display, wind, rain, and sensor to the app but for some reason under devices, the weather display in the app is showing an I with a circle around it. The icon descriptions says it means "information" but I'm not sure what that means. All devices are working correctly. Any help would be appreciated.
Hi CoCaGuitar, this "Info" icon is simply where you'll go if you should ever need to adjust your display's Country, Postal Code or City, or if you should ever with to Opt Out of our Internet weather services. Our video here: bit.ly/LaCrosseView_Support_Vid_09 is a little dated now with recent updates to the app, but still covers this basic information. Please let us know if you should have further questions.
In the process of trying to get the wifi connected, it ends with a box "Could Not Find Device." I've tried more than a dozen times over the last couple of days.
Hi Gary, sorry for the connection troubles. Please send us a private message on Facebook or Twitter and we'll see if we can help get you connected. Alternatively, send our support team a message here: www.lacrossetechnology.com/support/index/form/ and they will get back to you as soon as possible. Sorry again for this inconvenience, but we assure you there is a way to get connected.
bit.ly/LaxTech_Facebook
bit.ly/LaxTech__Twitter
I have just purchased a WS2980C-PRO weather station, and cannot connect to the Internet. I have gone through this video OK, and the setup is fine until the point where it asks you to scan your station's Device ID. My station has no barcode on the back or anywhere else, but it has 3 QR codes (2 to get SW view & one for Wunderground app). How can I find my Device ID? I cannot enter manually, because the text field will not allow any entry.
Hey Robert, our apologies for the confusion but the WS2980C-PRO weather station is not an item made or supported by La Crosse Technology. It appears your TESA model will connect to the Internet for connection to sites like Weather Underground, but it is not compatible with our La Crosse View app, thus why there is no barcode as described in this video. We are sorry again for any inconvenience and recommend reaching out to your vender or TESA directly for further assistance.
I have model V21-WTH I am unable to get the unit to display the correct time, the hour is 5 hours earlier the minute is correct. I have reset the city where i live even entered a larger city as suggested in one of your videos but still getting the same wrong time. Would like to know what to do to fix this problem.
Hi Larry, we apologize for the issue. Please make sure you're running the most recent version of the La Crosse View app. Then, go in and make sure you have your country and postal code entered correctly (even if these are correct, press the save button). Our video here covers where to find this: bit.ly/LaCrosseView_Support_Vid_09
Next, remove all power from your display (batteries and power cord) and press any button at least 20 times. Wait a few moments and return the power.
The station should reconnect on its own and with the correct data displayed after these steps.
If you have any issues or if these steps do not resolve the situation, please reach out to our support team here: www.lacrossetechnology.com/support/index/form/
I have this exact same problem. They told me they would push a software update to fix the problem, but would take 72 hours to push it. I guess we will see. Also when I set a data stream, then decide to delete it, it never goes away. They have yet to fix this.
The fact that your most recent device, the 330-2315 is not going to work with this app has to be a deal breaker. I was preferring this over Ambient Weather as I could monitor multiple sensors, however it appears this won't be the case.
La Crosse Technology there are no newer stations that I can see.
Ok, what is the secret to making my Wind Sensor actually work? I have the C83100 model and have been at this on and off for the last 4 days. My weather station shows it's connected yet as it's out there spinning in the wind my station continues to read 0 as the wind speed. What do I need to do to get this working?
Hi Gail, we sincerely apologize for the troubles with your wind sensor. Let's try disconnecting and reconnecting it.
1. Bring the wind sensor inside next to your display and remove its batteries.
2. Next, on the display, press and release the SENSOR button until the Wind section lights up. Then, press and hold the MINUS (-) button until the station beeps/clears.
3. Now, unplug the display and press any of its buttons at least 20 times.
4. Install new batteries (if you have them) in the Wind Sensor.
5. Power the display back up using the power cord.
6. Within the next 3-10 minutes you should see the wind readings change from dashes to zeros on screen. If they do not, please skip to step 7. If readings do appear, spin the wind cups on the sensor for a good 30 seconds and make sure the readings go up on your display. If the readings stay stuck at zero, move to step 7. If they do go up though, you should be good to go and are free to remount the sensor back outside.
7. If your wind sensor never connected, or if the readings remained stuck at zero, please pass this information along to our support team here: www.lacrossetechnology.com/support/index/form/ and we'll work to get you a replacment.
Sorry again for these issues, but we hope these steps are able to resolve the problem.
Thanks for quick reply, I'll try that as soon as I get home.
My S84060 will not give any data after plugging in. It is a dark screen with 1:00/11 ver showing on the left bottom of the screen. This is a brand new unit🙁
Where do we find the device ID to enter into the app? LaCrosse 330-2315 model
La Crosse Technology but the 2315 is brand new, we will not have the access to this app?
My rain gauge is not working. All other sensors work fine. The rain gauge on my cell phone shows low battery and yet the batteries measure 1.6V each. I think a new board is required. Can this be done or does the unit have to exchanged?
Hi Roger, we apologize for the issues here. Before we move forward with a replacement, you said that you're seeing your rain sensor's data in the app, but not on your display, correct?
@@lacrossetechnology Yes my phone shoes the reason gauge at 000, it shows the model number, since I took the picture of the bar code, the only item I see, in red, is the low battery indication
Wifi connection setup does not work as explained. I have two routers in my house (two different internet connections) both operating at 2.4GHz as well. Hours of trying, scan bar code and follow instructions, keep doing factory reset, and over and over, and the only outcome ever "transfer unsuccessful”.
However, alternative method: connect the phone directly to the weather station wi-fi, access weather station via IP address @t and when promoted enter home wireless name (SSID) and password worked after the first try.
Why do you want customers to waste time? The alerantive procedure is certainly not more complicated than the “main” one.
Our sincere apologies for the WiFi connection trouble. In regards to your alternative method, you are correct, for some users this may be quicker and easier. We list these options for applicable weather station models here: www.lacrossetechnology.com/pages/wifi-connection -- Unfortunately, these alternative SoftAp and WPS connection methods will not work with some of our older model stations, thus keeping this video relevant. Over the years our developers and product engineers have and will continue to improve this workflow for our users. We appreciate the feedback and understanding as we continue with these improvements. If you should ever need any further assistance, please message our support staff directly here: bit.ly/contact_techsupport. Or alternatively, send us a private message on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page.
The top of the wind sensor is slanted ... does this mean it needs to be turned in any specific direction?
Hi Stephen, this will depend on the model sensor you own. If you could pass along your station's model number (printed on the back of the main display), we'd be happy to provide further information.
@@lacrossetechnology C84428
Thanks @@SirWulfrick! The LTV-W1 sensor packaged with the C84428 station will only provide wind speed data, so just be sure to have the sensor mounted vertically in a high position for best results, it does not need to be facing any specific direction. Once connected to Wi-Fi and linked with your La Crosse View app, your station will be able to also display wind direction, this is brought in from the Internet. More details are covered in the full manual and FAQ documents here: www.lacrossetechnology.com/products/C84428#support
@@lacrossetechnology Thanks!
I have the C84428 model . when I try to scan my station's bar code to add device I get a "devise not found," when I type in the code I get the same message "device not found"....how can I correct this problem?
My device ID is 2C3296-Z1K.....email: jodea317@gmail.com
I found that if I did not type the dash, it worked fine... but if I typed the dash, it wouldn't recognize the device
I am having trouble with the App receiving information from rain gauge--it says no data on the app. However the main unit in the house is reading the gauge and recording data. How do I get my app to receive this information (all other sensors for wind, them indoor and out) are reading on the app just fine.
Thanks for the promptly reply. The Rain I'd is 3C94DF. Model is LTV-R2
i have added it to the app... it shows the ID and mode' number, but it has the triangle alert not receiving data in the middle of the graph.... i have a screen shot of this but can't seem to add it to my reply
Good Luck Christine - I have data but the data says we've had 179 inches of rain this month (Jan 2018) Also they told me that they went into and changed my data on my app. (Without my permission of course)
I am unable to connect my model C82929 to the internet most likely because my wifi requires a username and password to connect to, but the clock will only accept a password. Is there a fix to this? I do not have access to network router settings.
Hi Nathan, for the best Wi-Fi connection you'll want to be on a private secure network, and having access to the router's settings would be helpful as well. We apologize for this inconvenience.
Have tried and tried to connect my new weather station but have had NO luck..support is worthless so far..help. Our provider is the starlink sat. Yes to 2.4 yes to everything else connects...
Hey Lori, we are truly sorry for the WiFi connection trouble. Our first suggestion would be to look over our support pages here: bit.ly/wifi_questions -- But if you're still having issues, please feel free to reach out to our support staff directly here: bit.ly/contact_techsupport. Or alternatively, send us a private message on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page for further assistance. We apologize again for the inconvenience and look forward to helping get things figured out.
@@lacrossetechnology Thank you for FINALLY admitting what the problem was. verything working now.
Got connected, but it will only display the indoor temperature and humidity. I don't see how to display the outdoor temperature and humidity. How can I do that?
Hey Darren, sorry for the delay and trouble. If your outdoor sensor(s) were synced with your display before getting connected to WiFi, they should have been brought into the app automatically. They can then be edited using the workflow in our App Connection Part 2 video here: th-cam.com/video/SKV5vt_pRJs/w-d-xo.html
However, if you did not receive any app alerts, your sensors can also be added in manually. This process is covered in our additional video here: th-cam.com/video/7DEVDfVpfn0/w-d-xo.html
@@lacrossetechnology Thanks, appreciate it!
I never got a sensor in my La Crosse Projection Clock. I have no idea if it’s supposed to or not supposed to come with one. It also can’t connect to my wi-fi.
Our new C82929 Wi-Fi Projection Alarm Clock does not come with a separate sensor, however, add-on sensors can indeed be added to your system if you wish. Please let us know if you'd like more info. As for the connection troubles, please private message us on our Facebook or Twitter pages for specific details. We'd love to help walk you through this process and get you connected. Sorry again for this inconvenience.
bit.ly/LaxTech_Facebook
bit.ly/LaxTech__Twitter
How often does the C84343 update the remote sensors data to the Base Station ?
The remote LTV-TH2 sensor that comes with the C84343 station will update every 51 seconds when there are changes to the data collected. If there is little to no change in the data, it will send an update every 3 minutes.
I am trying to attach a Model Number: S85807 but the app will not allow me to enter the model number. The app gives me the option to scan a barcode but the S85807 only has a square QR code that the app does not read. Any and all assistance will be greatly appreciated.
Thank you for your quick reply. I love the weather station and the easy Wi-Fi setup. I do wish that I could see and interact the data directly over Wi-Fi with my computers and phone. Maybe in a firmware update :o)
Thanks again and have a Merry Christmas.
The bottom status area of the weather station alternately displays the current time and date and then 20 AUTo AUTo. What does the 20 AUTo AUTo represent?
That fixed it. Thanks.
Why does the display not show wind direction? Does the wind-sensor not have a way to detect wind direction on it's own?
Hey Joe, the V21-WTH model used in this video unfortunately does not offer a wind direction component on its LCD. Various models will come with sensors that have a wind vane for backyard wind direction readings, and others may even pull this data from the Internet. If you could share your specific product model number with us we'd be more than happy to provide specific details regarding your system.
Its asking to do a factory reset - does that mean its going to factory reset the phone and weather station or just the weather station. I don't want to loose all the info on my phone
Hey Bernice, our apologies for the confusion and trouble. A factory reset is just meant for the weather station. The most needed from your phone would be to turn it off and on or delete and re-add the La Crosse View app, but that's not typical. Here are the factory restart steps we'd suggest to follow for a connected weather station:
1. Be sure to check for any app updates and to download these onto your mobile device before moving forward.
2. Clear out any past WiFi connection by pressing and holding the WiFi button on the back of the display. If your unit doesn’t have a WiFi button, press and hold down both the + and - buttons together on the main display until your Wi-Fi Icon starts to flash (do this even if the icon is flashing already).
3. Then press and hold the two outermost buttons on the display until everything resets (i.e. RAIN & LIGHT, ALERTS & LIGHT, ALARM & NAP...etc.)
4. Next, remove the power cord and any AA, AAA, or coin cell batteries from the display, and press any button at least 25 times. Wait another moment with all power off.
5. Make sure your mobile device is connected to your router's WiFi network. If you have separate 2.4 and 5GHz WiFi bands that use different network names, be sure to connect to your 2.4GHz option.
6. Power the display back up with the power cord and batteries.
7. Go back into your "Connect Wi-Fi" settings in the La Crosse View app and follow the on-screen steps to get reconnected.
If you are still experiencing problems after this restart, please message our support staff directly here: bit.ly/contact_techsupport. Or alternatively, send us a private message on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page. Sorry again for any inconvenience.
NOTE: We also have a video here: bit.ly/lcv_restart that goes over this in addition to helping get sensors reconnected.
@@lacrossetechnology No good. FAIL. Repeatedly.
@@hatuxka We are sorry to hear that. If you haven't done so already, please reach out to our support staff for further assistance.
Hi Will the LTV-WR1 rain sensor work with my CA81199 Projector Alarm clock.
Hey Eli, our LTV-WR1 Multi-Sensor will be able to pass its wind speed, wind direction, and rainfall data through to your La Crosse View app using the CA81199 Projection Alarm Clock. However, the sensor data unfortunately will not be able to show directly on the alarm clock display. For a list of sensors that will show on your clock display, our compatibility chart may be a great reference: bit.ly/915_compatibility_100220 --- You can find our available add-on sensors here: www.lacrossetechnology.com/collections/add-on-sensors -- If you have any further questions, just let us know.
@@lacrossetechnology How do I connect the sensor to the alarm clock? I can’t figure out the exact model of the clock, but it has an extra sensor portion, and the weather station I have is listed an an extra sensor. The model of the weather station is LTV-WSDTH03.
@@josiahhumber4775, the model number you listed is for our outdoor Breeze Pro Sensor, not a weather station display. It should also be noted that our LTV-WSDTH03 sensor unfortunately cannot show its data directly on say one of our C82929 Projection Alarm Clocks, but could use the alarm clock to pass its data through to your La Crosse View app. Our sensor compatibility chart here: bit.ly/915_compatibility_100220 may be helpful. In regards to getting compatible sensors to show on our C82929 alarm clock, please review our support docs here: www.lacrossetechnology.com/products/c82929#support -- For further help with questions, please message our support staff directly here: bit.ly/contact_techsupport. Or alternatively, send us a private message on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page.
Our apologies for any confusion.
Apparently no one at La Crosse provides any support. My phone app lost connection with the weather station and I do not know what my password is to reconnect. Many messages to La Crosse for help have gone unanswered.
Hi Ernie, we are truly sorry for the troubles you've had getting your station reconnected. Our newer video here: bit.ly/wifi_troubleshooting_vid may help answer some of your questions. But in the meantime, assuming you've messaged our support team using this: bit.ly/contact_techsupport form, someone should be getting back to you soon. Alternatively, feel free to send us a private message on our Facebook: bit.ly/LaxTech_Facebook
or Twitter: bit.ly/LaxTech__Twitter page with your product model number, La Crosse View email address, and phone number and we'll help get you connected directly to our support team or help walk you through some additional steps directly through chat. Sorry again for this inconvenience.
I'm able to get the C84428 to connect to my wifi but after a short period of time the device seems to loose connectivity. I run an active ping to it from a PC on the same network and I see it constant dropping a lot of pings. I know it starts working as I see updated information in the View app at first but later in the day the information stops updating. Also I was seeing updated data from a couple sensors in the View app but the base station itself wouldn't say the correct temps (shows 32 degrees 0 Humidity).
Thinking the unit has the flaky wifi chip and I should exchange it. Any of this make sense?
La Crosse Technology I removed my email address from this comment as you have it now.
La Crosse Technology by the way i unplugged it yesterday so the last time it updated was yesterday. I deleted it from my account as I was planning on exchanging it already.
How do you reset the lacrosse clocks
Is there a way to see the wind top speed for a 24 hour period?
Hi Ken, the easiest way to see your top wind speed in the past 24 hours would be to scroll down and open your graph feature on your wind sensor's device page. There, you'll be able to find data points for the past 24 hours as well as weekly data and more. Our video here will show you how to access this section: bit.ly/LaCrosseView_Support_Vid_02
I can't get the rain gauge to connect to the base station. Its on about 25 feet away outside the window. I have replaced batteries, deleted it and installed again but I still can't get it to connect. There is now Id for it showing on the base station.
Hi Mitchell, please private message us on Facebook or Twitter with your information. It's possible you may need a replacement sensor. Sorry for this inconvenience.
Pain in the butt, but, I finally am up and running. The device appears to working fine and all thats left is mounting the outdoor wind thing.
We apologize for the setup trouble, but are happy to hear you were able to figure things out. Please let us know if you have any issues or questions in the future.
How about a video that tells how to connect the temp/hum sensor to the station? You gloss over it and basically make it as though its automatic. I cannot get the display on my monitor however I can see the sensor and its readings on the app.
Our apologies for the sensor trouble. In most cases, your included sensors should connect automatically, however, it is possible for the display to pick up neighboring devices as well. For assistance with your specific station model, please message our support staff here: bit.ly/contact_techsupport, or alternatively, send us a private message on our Facebook: bit.ly/LaxTech_Facebook page. Our team will be more than happy to help get your sensors showing up in the correct spots on your display.
I have a problem, buy the equipment in Florida. I went to Colombia and installed it, but when I start to configure the App and synchronize it with the La Crosse C83100 team, I add my location with zip code 760502 from Yumbo Valle del Cauca and it does not let me get past my configuration, it does not accept me the postal code, do not enter the data recorded on the computer screen and that I already scan your code. what I do?
If the app does not accept your postal code, this means that AccuWeather currently does not provide service for your specific area. Our suggestion would be to try using other nearby ZIP codes (ones near airports tend to work best). If this does not resolve the issue, you may have to use the station without Internet time and weather services until AccuWeather is able to add your location to their service area list. We apologize for this inconvenience.
@@lacrossetechnology try with the florida and where I do not connect.
@@costeno1976, Sorry but we're just a little confused as to what you're asking, or what is happening. Please send us a private message on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page and we'll see what we can do to help. Alternatively, you can message our support team directly here: www.lacrossetechnology.com/support/index/form/ -- sorry again for the troubles.
My station is definitely connected to the correct WiFi network, and all the sensors are displayed. But the time has not synced, nor is any NWS data displayed. I have reset the station several times, reinstalled the View app, etc. Can't get it to connect! No FAQ's address this.
After 4 hours--all of a sudden, time and NWS is there! What's that all about?
To anyone having connection issues using and Android device, if you have an Apple device or a friend with one, try connecting your base station to the wifi on that device. Mine connected immediately (this is after La Crosse sent me a second base station that also would not connect).
Have had the C83100 unit for two months and it stopped connecting to the internet. Tried to go back to factor settings and still would not connect. Impossible to get hold of tech support.
Hi John, we sincerely apologize for this issue and for the troubles getting in touch with our support team. Please pass along your information here: www.lacrossetechnology.com/c83100-11?type=registration keeping the C83100-11 model selected. This will let our warranty department know you're in need of a replacement. We'll have that sent to you as soon as possible. Sorry again for this inconvenience.
@@lacrossetechnology Why don't you replace my C82929 unit as well. I have identical issues. I even wasted money on 2 extra sensors.
@@bandman1967, If you had the unit connected, and it will no longer connect, then yes indeed we will gladly replace your alarm. Please send your information here: www.lacrossetechnology.com/c82929-11?type=registration keeping the C82929-11 model selected and we'll have that shipped out as soon as possible. However, this only applies if you once had it connected... from some of your other comments it sounds like you may have had issues getting it connected initially. If this is the case, please send us a private message on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page and we'll help walk you through the steps to get it connected. We apologize for the troubles.
I got everything set up but my app doesn't show the individual sensors.how am I supposed to know what's indoor or outdoor temperature?
Hi Rick, you should receive notifications in the app to add your outdoor sensors. Our Part 2 video: th-cam.com/video/SKV5vt_pRJs/w-d-xo.html covers how this will work. Our other La Crosse View support videos may be useful as well: th-cam.com/play/PLxMG4-hwF1qA8skWn5vugOA2UgJe7rl2b.html
I have the same problem with my newly purchased VT40 Wx station.
Hi Lee, if you've reviewed our other La Crosse View support videos and did not receive the notifications to add your sensors within the app during setup, you may have to scan each of them in separately. A video covering this process can be found here: th-cam.com/video/7DEVDfVpfn0/w-d-xo.html we apologize for this inconvenience.
I purchased my S84060 new unopened from Sams. When I try to add it I get the message that the device has already been added by another user and cannot be added to my account. It is brand new, how can this be?
20816F-kLu
I am in business. Thanks for resolving this so quickly, I would buy you a beer if I could. Thanks.
Hi Mike, I am having this same issue. How was yours resolved?
I can't get it to connect to the internet.. I keep getting an error message
Hi Ethan, we apologize for the connection troubles. This error message though can mean a few different things, please private message us on our Facebook or Twitter pages for specific details. We'd love to help walk you through this process and get you connected. Sorry again for this inconvenience.
bit.ly/LaxTech_Facebook
bit.ly/LaxTech__Twitter
I can't get this to work. I can't even get the wifi icon to flash. I've done everything in the troubleshooting steps, but can't get it to connect to anything. App. doesn't connect either and I ensured that I'm using 2.4 connection. Help?
Thanks. After trying for about 2 hours, I was finally able to get it to work. I had to unplug it, take the batteries out, plug it back in without the batteries, and do a full re-set.
My CA 80550 connected weather station worked fine for months (6). Then suddenly it stopped displaying data from the internet. I have the wifi connection and icon on the station. When I press the setup button on the station, I always get the message "check app". I tried everything even a factory reset to no avail. It's been like that for 2 days now. It looks like if the station lost it's own ID number. When I press the sensor button from the station, instead of displaying the station ID, it only displays dashes. Really not sure how that can be fixed. And yes I tried re-installing the app, clear cache, clear data, reset wifi connection (it shows as connected), factory reset, scanning the bar code, entering the station ID manually, etc. I even get the "success" message after the wifi setup but nothing, no internet data. Only the data from the external sensor on the station but no internet data and no data at all from the station within the Android La Crosse app. Not sure what is going on and very disappointed in this product now.
Hey Frank, we are deeply sorry for the trouble with your weather station. Please reach out to our Canadian representatives at: Email: info@springfieldinstruments.com
Phone: 844-687-4040 -- They will be more than happy to help get this corrected. Our apologies for the inconvenience.
What is the device ID? I don’t see a barcode on my weather station model:
308-1425Bv2, please advise, thanks!
Hi Anne, the Device ID and barcode are essential items used on our WiFi "Connected" models. Unfortunately, your 308-1425Bv2 is not a WiFi enabled unit, thus there will be no ID or barcode. If you're interested in upgrading to a WiFi connected model, for use with our La Crosse View app, please check out our selection here: www.lacrossetechnology.com/products/weather/lt-view-connected -- Of course if you have any further questions, please pass them along as well.
La Crosse Technology Thank you so much for answering promptly! Is this non WiFi enabled model as accurate as WiFi enabled model?
@@annecolangelo698 There is no difference in terms of accuracy between "connected" and "non-connected" indoor displays and outdoor sensors. WiFi connected models simply offer more flexibility for checking all of your device data and setting alerts right on your smartphone. Connected displays will also have the ability to receive forecast information from AccuWeather. Non-connected displays will predict your weather to come (forecast icons) via its internal barometer.
La Crosse Technology Thanks for the info!
my c82929 has somehow entered "test mode" after i went on a vacation and i cannot seem to get the projection time working, and after connecting to the app successfully, there is no data showing except the outdoor temperature. the other panels are blank. i am unhappy after spending well over an hour on this with no progress.
in addition, all button presses seem to have roughly a 1 second delay, which is exceedingly annoying to work with. the projector turns on and works for about 1 second upon unplugging and replugging the device to power, which means it is not a mechanical error on the projector's part.
@@Nut_orious, we sincerely apologize for the issues with your alarm. Please try the following steps:
1. Press and hold both the + and - buttons down together until your Wi-Fi Icon starts to flash.
2. Then press and hold the two outermost buttons on the display until everything resets.
3. Then, remove the power cord from the display, and press any button at least 25 times. Wait another moment with the power off.
4. Make sure your mobile device is connected to your router's separate 2.4GHz Wi-Fi network.
5. Power the display back up with the power cord.
6. Go back into your "Connect Wi-Fi" settings in the La Crosse View app and enter your correct Wi-Fi password.
7. If the alarm does not reconnect, or if you're still missing data on its screen, please fill out our replacement request/product registration form here: www.lacrossetechnology.com/c82929-11?type=registration -- Making sure to keep the C82929-11 model selected in the Model Number dropdown. As long as this form submits successfully, you should be good to go. This will let our team know you need a replacement.
Sorry again for the trouble, we hope to help get you up and running correctly here soon.
thank you for the assistance. i will try these steps later today and see if i can get my device working properly again.
I have just receieved the replacement product and it works perfectly! i think the issue with the old one is that some inner components had failed because when i plugged the new one in compared to the old one, there were notable differences. these included: 1. there were no signs of "test mode" 2. every panel on the front LCD lit up for a brief moment when the unit was just plugged in 3. there is almost no button input latency in the replacement compared to the old unit
Thank you guys very much for sending me a replacement, as this product is cool and i wouldnt want to switch to a different device.
Everything is working fine except the time did not sync and says a random time? Any solutions
La Crosse Technology thanks! I’m not sure if it was in the wrong time zone but it is working now
I managed to do all of this successfully BUT, the Wifi symbol just flashes and flashes ... then it disappears. I can see the base station device in my WiFi network as ESP_39A536. So, my conclusion is that it is connected. I am running a dual frequency wifi router but have turned off the 5GHz band temporarily (and re-started it). Weather Underground is not picking up that data from the base station. Does anyone have any ideas? I am in NSW Australia.
Hi David, we apologize greatly for the confusion. The hardware on your model was designed to connect with the NWS and NIST here in the US, if it does not (which in your case it never will), the Wi-Fi icon will actually never be solid, even though you are indeed connected. If you're seeing chance of precipitation values and data in your La Crosse View app, your display has been connected and is working correctly. As for Weather Underground, it can take up to 24 hours to begin seeing data on their site. Our video here: th-cam.com/video/87unKfbxd9c/w-d-xo.html will walk you through our Weather Connect process to make sure you have the correct PWS ID and password entered correctly. Sorry again for any confusion, please let us know if you have further questions.
Any tips on connecting to Wifi? I've tried multiple times over several hours. While we have a dual band router, my Android phone is connected to the 2.4 GHz band. I can't get past the wifi step.
huskerxd I have a Comcast router and had the same problem even though my router is a dual band router it would not connect. I end up connecting to a extender that must be just using the 2.4 GHz band with no problem
Hmm, I have a Linksys but no extender. We have a fairly small house and don't have connectivity issues anywhere in the house. When I try to configure Wifi using the app, I get a "Could Not Find Device... Check device is in provisioning mode and try again." I've made sure the wifi symbol is flashing on the weather station.
I'm positive I'm on the 2.4GHz band. In fact, we have password protected guest wifi (on both bands) and I even switched over to the guest 2.4 GHz band and tried with that, but still get the same message. I've uninstalled and reinstalled the app. I've unplugged the weather station and plugged it back in, and I've tried connecting it 8-10 times in the past three days. I'll try taking the station and connecting in very close proximity to the wireless router and see if that helps.
Nope. I reset the router, tried both 2.4Ghz bands again with the unit and my phone sitting right next to the router. Can't get it to connect. In the wifi settings, the Wifi Mode is default set to 'mixed' and the Security Type is WPA2/WPA Mixed Personal... don't know if that makes any difference but I'm running out of things to try.
By the way, my weather station is model C84428 purchased from Costco
This would be much more clear if they would have clearly said that the main station constitutes only one sensor - indoor temperature. Since the main station has all the sensor information - including ID numbers, it never occurred to me that I literally had to add every sensor separately - in my case outdoor temp, rain, and wind. It was only when I watched the second video again that it suddenly hit me why I was only seeing indoor temperature on the app. They really need to be super explicit about what constitutes a connected sensor, since you need to, in the case of the rain and wind gauges, take them apart to get the ID numbers, which means they need to be connected before they are mounted.
does the app only for US citizens?
La Crosse Technology thanks but I'am out of USA right now and the google play says that the app is not avaliable for my country
La Crosse Technology okay, could be better if you publish the link for the app directly in video description as .apk
We have a large community of la crosse weather stations on WX Forum and tons of us are not based in US but we would like to use this app too, even if it not work 100% because we are not in US right now :)
The La crosse view app is no longer on the app store for apple :(
Fortunately, this is not true. The La Crosse View app is indeed still available in the US App Store. The app and our current set of connected weather stations were designed for use in the United States, so if you're located outside of the US this is likely the problem. We do not have a set timetable for worldwide release and we apologize for this inconvenience.
Maybe you should point this out earlier in the purchase process. I also bought this product in order to monitor the weather from afar. Alas, this is impossible through your products. If I could return the La Crosse products, I would have.
Tried to log in to my account. Now my password or some thing, does not work! I've changed it twice now in the past! My other comments earlier are not coming up either. So much for help. Like it says, IF you can connect!!
Hey Francis, once again we're sorry for the Wifi connection issues and now for the trouble getting logged into your account. If you haven't done so already, please message our support staff directly here: bit.ly/contact_techsupport. Or alternatively, send us a private message on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page for further assistance. We assure you we are here to help and look forward to getting things working correctly.
What if I’m trying to add weather devices to my La Crosse View account that’s already connected to WiFi? Will they ask me for my WiFi password?
The app may walk you through that process, but if it is indeed connected, you shouldn't actually have to input that info. If you should need assistance, please message our support staff directly here: bit.ly/contact_techsupport. Or alternatively, send us a private message on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page.
La Crosse View users, if you’ve experienced any issues recently with your display unexpectedly disconnecting from your Wi-Fi, please see our support page here: www.lacrossetechnology.com/lacrosseviewsupport/ for more information. We greatly apologize for this inconvenience, and hope to have your system back up and running properly here soon.
I filled out the information and submitted it, but I have not gotten an email update or even a confirmation.
@@witnessZero That is correct, you will not receive any confirmation. As long as the form was submitted correctly and you kept the "######-11" model selected, you should be good to go. Our typical turnaround time for replacement items is between 7-14 business days. Sorry for the inconvenience.
@@lacrossetechnology The replacement arrived and it connected to the wifi network within seconds. It appears to be functioning correctly. Thanks!
@@witnessZero Awesome! We are always here to help if you have questions in the future :)
Ok it get solved.....thanks
Have everything set up but like most comments I can not get it to connect to WiFi. Hate to have to box it up and return it but I’m beyond frustrated. Should have read more reviews.
Hi Bryan, we are truly sorry for the frustration and would like to help get you connected. If you still haven't returned your station, please send our support team a message here: www.lacrossetechnology.com/support/index/form/ and someone from our connected staff will be in touch as soon as possible. A small tweak in your router settings is very likely all that needs to be made. For more info on that visit: www.lacrossetechnology.com/router_info
I keep getting the message "Could not find device" despite multiple attempts to connect. Nice clock, but it doesn't look as though I am going to be able to get it to connect to WiFi.
Hi Carol, what is the model number of your weather station? This can be found on the back or bottom.
I have a C84428 and cannot get it to connect to wifi. I'm using 2.4ghz on my phone, the SSID is hidden (with password). When I try to connect through the app (using android) by entering the password and choosing the 'hidden SSID' option, it searches for a while and then says, "Could not find device".
I've tried resetting the home station (factory reset), tried removing and re-adding the device to the app. I've tried restarting the wifi search on the home station, etc. Nothing seems to work. Any ideas? I really don't want to have to return this.
To reply to myself, I tried using a guest 2.4ghz network, still wouldn't work. I decided to go ahead and add all the sensors to the app. I then re-tried adding wifi again. it failed....and while sitting at the failure message the base station suddenly showed a solid wifi connection and then it all worked from that point on.
I have no idea what I did, so not sure if that's much help to other people having issues, but right now the app and home station all show the live data and wifi is working.
This App sucks. Very marginal feedback and explanation of why it asks for what it asks. Asks for the same info over and over - does not remember what I entered, and does NOT recognize my display or devices unless I give it permissions to my photos. The 2.4 Ghz is antiquated technology - my 5Ghz and 2.4 Ghz networks are on the same subnet and SID. Totally frustrating when after 1 year of working it lost connections at random. Batteries show 1.5 volts. Had to do a hard hardware rest for all items. The App still did not work as advertised until I uninstalled and re-installed it and gave it photo permissions - something I don't want it to have. It asks for access to things it should not need which means lazy programming.
We are deeply sorry for any trouble you've experienced with our La Crosse View app and WiFi connected products. Our developers would like to know some more specifics about what is happening. Please message our support staff directly here: bit.ly/contact_techsupport. Or alternatively, send us a private message on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page with reference to this post. The photo/camera permissions are used for scanning in Device IDs (barcodes) when trying to connect a device to WiFi and/or when trying to change a location background image. The app should not require you to allow nor keep these permissions on, as there is a manual "type-in" option for entering the Device ID. Please be sure the ID is typed in correctly, lowercase “L’s” can easily be mistaken for number “1’s” and uppercase “B’s” are often confused for number “8’s,” or vise-versa. This ID is case sensitive. We look forward to your private reply and are sorry again for any confusion or trouble and hope we can help get this resolved soon.
I've had really good luck with my La Crosse View in the past year after some great support here on TH-cam. However, since the last app update, my rain gauge readings are completely whackadoodle.
Today, October 1, when it showed we received .82 inches of rain in the past hour (here in S LaX) on the app, the display showed .44 inches. Further, the app now shows 1.12 inches in the past 24 hours, and 62.65 (!) inches in the past 7 days.
Yet... the monthly and yearly accumulation totals are both 31.89 inches, (obviously half that of the past 7 days).
What do you think may be going on? Is this an updated coding quirk, or is there something I should do?
I would appreciate any insight or advice. Thank you!
Since I cannot post a picture here, you can view a screenshot on my Google photos here: photos.app.goo.gl/omEj4KMTfPcBuPb27
Hi Lynda, we are aware of the La Crosse View rain reading problems and are actively working towards a solution. This issue is something that needs to be corrected on our end, and as of now will require no action by you. However, we should note that these strange readings should only be affecting data in your app. Rain counts on your station should remain accurate. We are truly sorry for this inconvenience and appreciate your patience as we work towards a fix.
Thank you so much for the reply. I'll just sit tight and wait until things appear normal again... :)
What sensor will work with my projector alarm clock CA81199
Hey Eli, you can find a selection of sensors that will show data on your alarm clock's screen and within your La Crosse View app here: www.lacrossetechnology.com/products/CA81199#parts -- If you have any further questions, please just let us know. 😊
how do I scan S85807 to get to My Cell phone
I love my C84343, but one thing is driving me crazy: I successfully set it up on my home wifi, and everything has been great. I even set up two data streams regarding wind direction & speed. However, out of nowhere, I am no longer receiving this data. The device is still connected to the wifi, as I can still see it through my app, and the device is updating temperatures, etc., through the app...but my data streams show dashes where there should be speed & direction, the NWS icon in the upper left hand corner is gone...as is the % chance of precipitation. I performed a factory reset, and reconnected the device to the home wifi, but still not showing any NWS data. Can someone help?? Thanks!
Same problem here. And now the ios app won't run.
La Crosse Technology - Believe it or not, it actually reconnected itself this morning, and working fine now. It was down for about 3 days, but returned on its own. When using the app, can you please explain how to stop the data stream? I've tried "pinning" and "unpinning" wind speed & direction...but it doesn't seem to have a bearing on the station - it continues to show these data streams. Am I doing something wrong? It doesn't seem that you can deselect them in the app...once they're on, they seem to stay on.
La Crosse Technology OMG - thank you so much for the reply. I think I finally have the hang of it. I'm on Android, and dragging my stream to "Inactive" keeps it, but stops it from showing on the station. I've been testing... This is VERY helpful, and I think it should be included in the FAQs. I looked at the manual, and FAQs, and couldn't fine much on data streams...it's a great feature, and I love it...I think more people would use it with a little more instruction. I'm still a little unclear on PINning...but it seems to me that once you have your 3 streams "pinned" you have the control to make them active or inactive...or remove them altogether. Is this about right?
La Crosse Technology Thanks again for explaining...everything is working as expected!
Isthere away we can get a new transmitter for a 4:13 2008LaCross Technolgy (outside)
Hi Nancy, for assistance in finding a new transmitter, please reach out to our store at 608-785-7939 or via email at: store@lacrossetechnology.com.
a time zone designation would be nice
Hi Glen, what specifically is this in reference to?
No procedure readily available to change to a different time zone. We are mobile and move equipment across time zones. I've spent two weeks making phone calls, sending e-mails, and watching videos to try getting my La Crosse Professional Weather Station to display in PDT instead of EST. Getting any help from La Crosse technology is a real venture in futility. I will never buy another piece of equipment made by them again, nor would I recommend that anyone else do so.
We are truly sorry for the troubles getting in touch with our support team and for the issues getting your station to display the correct time. If you're using one of our latest stations, both your time and NWS weather data will come from the ZIP code you've supplied (prior versions will require Time Zone and ZIP Code as shown in this video). To change these settings in the app, please review our video here: th-cam.com/video/JNvu-qxc9Hk/w-d-xo.html
I can see the wifi indicator on my base display showing connected, but it's not picking up any of the sensor readings, other than indoor/humidity. I have the Model C84428
Yes I have dashes for all readings, batteries are in correctly. And all the sensors have been scanned , I'm calling now.
Just got off the phone and they will be sending a new base unit. Thanks
This rawks!
Good morning ! I have the WS6867 weather station and I can't connect it
if possible help me because I've been trying for several months without success
the problem is that there is no bare code which does not help
so I can't
Our sincere apologies for the trouble getting connected. For assistance on this matter, please reach out to our sister company La Crosse Technology - France via one of the contact options here: en.lacrossetechnology.fr/contact.html
The connection was lost after we changed some of our wifi hardware and now it won’t reconnect. Just the clock
Hey Janine, sorry for the trouble. Our first suggestion would be to perform full restart as covered in our other video here: bit.ly/lcv_restart -- This will reset the display and allow it to connect to your new WiFi network. For further assistance, please message our support staff directly here: bit.ly/contact_techsupport. Or alternatively, send us a private message on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page.
Why in the world do you require a cell phone app to configure or use this device? Should work in-home, connect to internet to get forecast data and just plain work. I don't need or want a cell phone connection.
Hey Dave, we are truly sorry for any confusion. Our connected models simply use your mobile device as a tool to get the station connected to your home WiFi network. This allows the station to receive Internet forecast information as described in our other video here: th-cam.com/video/rFr_ZuWz4Fk/w-d-xo.html. And though our La Crosse Veiw app offers benefits such as on-the-go monitoring, push notification alerts, and the ability to share devices with family and friends, its use is not required after the initial setup and WiFi connection. Actually, we should also note that your phone and WiFi are not required at all, as all of our current weather stations can be used as standalone devices, presenting sensor data and adjusting your forecast icons based on your display's internal barometric pressure readings. More on how these non-connected forecasts work can be found in our additional video here: th-cam.com/video/yHeRcMPB7Pw/w-d-xo.html -- And for a more general overview of our La Crosse View app, our informational page here: www.lacrossetechnology.com/pages/la-crosse-view may be helpful. We apologize again for any trouble and are here to help answer any questions you may have.
I have called the company 4 times and no return phone call! I just sent an email to see if someone will email me back. I believe their is a programming problem with the indoor and outdoor numbers showing up the same so they are not calling people back and they sold so many over the holidays they are consumed. They need to put something on their website that says there is a problem.
La Crosse Technology the indoor and outdoor reps and humidity are the same...I have read many people say they have this same problem!
The indoor and outdoor readings are identical?? I actually bought 2 machines because I thought the first one was broken and the 2nd one did the same thing...
OK that is what I thought but my husband said no that was for the inside. Problem solved. You need to put it up on your website loud and clear because there are a lot of people with this problem. Thanks!
Mine won’t connect. And why doI have to manually set everything?
Hi Laura, we apologize for the connection troubles. If you've already reviewed our video here: bit.ly/wifi_troubleshooting_vid -- and are still having trouble, we'll need some more information. Could you send us a private message on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page? This will allow us to help you faster.
Everything is set up as instructed in your videos. However, my outside temp says 72 when it is actually 48 degrees. I can't figure out what the problem is. I am connected to wi-fi and have the app configured. I have called several times and never get an actual person to talk with and don't get a return phone call. You would think they would be concerned with the lack of their customer support. I am going to file a complaint with Costco as I'm sure they sell a lot through this channel.
My model did not come with a Termo-Hydro sensor. Is this something that needs to be purchased separately?
So when you get a new modem and the v40 pro refuses to connect to it, then what??
A new modem shouldn't effect this, however, a new router would for sure. Our suggestion would be to first try clearing your original Wi-Fi connection by pressing and holding both the + and - buttons down together until your station's Wi-Fi Icon begins to flash. After this, make sure your mobile device is connected to your router's separate 2.4GHz Wi-Fi band, and then go into the La Crosse View app's main menu and enter the Connect Wi-Fi Settings. Enter your correct Wi-Fi password and your item should reconnect.
If these steps prove unsuccessful, a full factory restart would be our next suggestion. Our video here: bit.ly/lcv_restart will walk you through those steps.
If you're still having trouble, make sure to review our Wi-Fi troubleshooting information here: bit.ly/wifi_troubleshooting and/or reach out to our support team directly here: bit.ly/contact_techsupport
We apologize for this inconvenience and hope to get this sorted out soon.
Thank you for answering me. I push both + and - buttons and the icon flashes but instead of connecting it keeps saying “fail”. The new modem is a “Smart modem gen 2”.
Also if I do a full factory restart does that mean I will lose all my weather records?
@@TheForgottenMagpie A factory restart will clear your history records on your display, but any records in your La Crosse View app will remain saved. We apologize for this inconvenience.
La Crosse Technology the video says I must take the outdoor part down and bring it inside but it is screwed onto the pole quite firmly and I will also need a ladder. Can I possibly reset it by leaving it on the pole and taking the batteries out, and will I need to calibrate it again too?
Cannot Add Device - The device has already been added by another user and cannot be added to your account without permission.
Over a year ago, I believe, I added the device (a gift) to another device. If I remember correctly the App stunk (sorry) and, I believe I uninstalled it and, we've just been looking at the device on the counter since then - still relatively useful and colorful. I installed the App on my current phone and reset the password and attempted to add the device - and receive the message above. What do I do?
Sorry for the trouble. If you could please send us your display's Device ID (on the white sticker) and your La Crosse View email address in a private message on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page. We'd be more than happy to help get this corrected for you. Sorry again for this inconvenience, we look forward to your reply.
OMG the setup process is beyond complicated as F.
Not compatible with new routers.
Ugh.
We are truly sorry for any trouble getting your system connected to WiFi. For further assistance, please message our support staff directly here: bit.ly/contact_techsupport. Or alternatively, send us a private message on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page. We assure you we are here to help and will do whatever we can to get things working correctly.