La Crosse View users, if you’ve experienced any issues recently with your display unexpectedly disconnecting from your Wi-Fi, please see our support page here: www.lacrossetechnology.com/lacrosseviewsupport/ for more information. We greatly apologize for this inconvenience, and hope to have your system back up and running properly here soon.
How do you get the weather station to keep its signal broadcasting for more than 15 seconds before it drops? I've tried all of the troubleshooting steps and still can't get the wifi to connect. I've sent an email, but haven't heard back from your tech support yet.
@@brianrichards4653 We are truly sorry for the WiFi connection trouble. Our support staff should be reaching out within the next few business days to get things working correctly. If you don't hear back or would like a quicker response, please drop us a private message on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page. Our apologies again for the inconvenience.
It’s amazing, about two hours ago I sent to the LaCrosse Support people a similar email - almost word for word - what Mike B has offered. Frustration, reading and re-reading, provisioning, too much time spent looking for a solution, etc., to include packaging it up and returning it. I don’t expect an answer on Christmas night, but I sure expect one tomorrow.
Hi William, we apologize for the connection troubles. Please see our support page here: www.lacrossetechnology.com/router_info for more details regarding your router's 2.4GHz setup. Alternatively, feel free to PM us on Facebook or Twitter and we'd be happy to help walk you through these steps and get your new station connected. Sorry again for the frustration, but please know, we are indeed here to help.
I have many devices online. I bought my C82929 at Costco in December of 2018. I have never been able to connect to my 2.4 GHZ network. The sensors work but I can't get the app to connect. There something wrong with my device' radio. Very angry.
Hi Roger, we apologize for the connection troubles, and would like to help. As this process can vary for everyone (depending on the type of router/Wi-Fi setup you have) we ask that you please send us a private message on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page and we'll gladly help walk you through this process. Sorry again for the issues.
I have had the Weather Station Model No. C83100. It was gifted to me a few years ago and I am only now trying to set it up.....with little success. For some reason it will not connect to the WiFi, although I have followed the prompts, and moved the device away from the router etc. No luck! I have tried many times without success. Any ideas?
Our sincere apologies for the Wi-Fi connection trouble. For further assistance, please message our support staff directly here: bit.ly/contact_techsupport. Or alternatively, send us a private message on our Facebook: bit.ly/LaxTech_Facebook page. We'd love to help get this corrected.
Received this as a Christmas present and cannot get it to connect to wi-fii. Despite multiple tries. Also cannot get rain sensor to connect to display unit. Batteries are fine. Viewed the you tube video's and they are no help. Thinking about returning it. Otherwise it is no better than cheaper weather stations that do not connect to wi-fii.
Hi Lisa, we sincerely apologize for the troubles. We have a few questions we'd like to go through to help get you connected, please send us a private message on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page for the fastest response. Alternatively, you can message our support team here: www.lacrossetechnology.com/support/index/form/ and we'll help resolve your station's issues.
Hi Jim, sorry for any confusion. When you say “different sensors” are you referring to add-on sensors that didn’t come packaged with the original display? If so, the ability to view add-on sensors will vary by display model and sensor type. Our chart here: www.lacrossetechnology.com/ltv_sensors915 may be useful for determining which sensors can appear on your specific display. Otherwise, yes, all sensor and display data will be available in your La Crosse View app. If you have any further questions, please just let us know.
I am having the exact same problem. I cannot connect to the wi-fi. My phone is on the 2.4 Ghz system, and I have several other devices that have no problem connecting. I have reviewed all of the "help" documents, and other than offering a few suggestions, there is no additional assistance. I am about to package it all back up and take it back to the store!!
We apologize for the connection issues. Some routers can be a bit tricky to get set up at first. Our support page here: www.lacrossetechnology.com/router_info goes over the steps to access your router's settings and make sure a separate 2.4GHz band is set up properly on many router models. If you've done this, please send us a private message us on Facebook or Twitter page and we'll try and help figure out what's going on. Many routers require specific instructions that could be causing the problem. Alternatively, you can get in touch with our support team here: www.lacrossetechnology.com/support/index/form/ and they will be happy to help as well. Sorry again for the troubles.
I'm not seeing any help here for when the La Crosse View app can't find the base station device. Mine worked for a while, now none of my iOS devices can see the base station. Are these products only designed to last for a very limited time before they break and have to be replaced?
Sorry for the trouble. Please review our video here: bit.ly/wifi_troubleshooting_vid which goes over more details about how this Wi-Fi connection works. Our first suggestion would be to perform a factory restart, covered in our video here: bit.ly/lcv_restart -- However, if your display was connected to the Internet, and will now not reconnect, especially after performing the factory restart, please see our other video here: bit.ly/display_defect_vid which will go over the instructions for checking and receiving a new display. We apologize again for the inconvenience.
Good morning, I have a modelV40A-PROv2. It is connected to internet and to my mobile phone but ithe wifi icon keeps blinkig. Everything works perfect but, as said the WIFI icon is blinking. is that normal? Thanks
If you're seeing data updates in your app, everything should work correctly. The Wi-Fi icon is likely blinking because the unit is no longer connecting with the NWS due to an update to its servers. We do apologize for any inconvenience; our team is here to help if you should have further questions. You can message our support staff directly here: bit.ly/contact_techsupport. Or alternatively, send us a private message on our Facebook: bit.ly/LaxTech_Facebook page.
@@mfjenterprisesinc.-canalei1250 National Weather Service. Our V40 models used to be able to connect with their servers for weather updates in your area. Unfortunately, an update made on their end won't allow these models to reconnect. The good news is the forecast on your display will use the built-in barometer to continue to show accurate predictions for your weather to come.
@@mfjenterprisesinc.-canalei1250 Our V40 models do offer the ability to send sensor and station data to the La Crosse View app as well as Weather Underground. For assistance in getting either of those methods set up, please message our support staff directly here: bit.ly/contact_techsupport. Or alternatively, send us a private message on our Facebook: bit.ly/LaxTech_Facebook page.
Am reconnecting after some time rearranging the home and months of delays since. Have a solid WiFi signa icon, but am not seeing the correct Day/Date/Time being displayed. The sensors are displaying conditions, but the app will not connect.
Our sincere apologies for the trouble. For further assistance, please message our support staff directly here: bit.ly/contact_techsupport. Or alternatively, send us a private message on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page.
I have called Lacrosse several times regarding my model C83100 regarding the app. I have spent quite a bit of time on hold, and then speaking to two different reps and neither is able to help. The last one said he was referring my problem over to the 2nd line of techs! That someone will call. Naturally no one has. I can not add anything to the data stream other than text I am supposed to be able to add up to 3 different things from the National weather station. It does not even have that listed. I click on the data stream icon, go to that page and choose add stream item and the only thing it says is "text Stream" I should be able to add other things like the sunset ect. The systems says it's connected to my wifi. I have the 2.4GHZ system. All sensors are working and it's able to add the "text stream". Is something wrong with the app? Everything on the unit, and all the sensors are working.
Hi Kerry, we truly apologize for the delay and for the confusion here. Our C83100 and some of our other new model displays are set to receive a firmware update within the next few weeks. This will resolve the situation and allow you to choose from these additional Data Stream options. Sorry again for this inconvenience, but we assure you this functionality is coming.
The connect to internet icon blinks continuously then goes off and a message comes up saying Lost WiFi. The Internet icon never becomes a steady (non blinking) light indicating a connection. When I press the + and - buttons, the process repeats with the same result.. I placed the modem right next to the unit and had the same result. CenturyLink says my modem/router is at the required 2.4 Ghz. Also, the rain gauge shows a reading of .06 inches even though we had no rain .
Sorry about this, if you're using one of our V40-PRO or S84060 units, these unfortunately will no longer show a solid Wi-Fi Icon when they connect to the Internet. This was due to recent updates to our Internet time and weather services (which are far more stable than before) interfering with how the station's original hardware functions. Your station will still connect the same way, but may randomly flash these error messages from time to time. As long as you're still seeing Chance of Precipitation values on your display and getting device data in your app, you're display is functioning properly. Now, if you're not seeing data in your app, Chance of Precipitation values on your display, or have a different model than the ones listed above, please get in touch with our support team here: www.lacrossetechnology.com/support/index/form/ as this is likely a bigger issue. Sorry again for any confusion and inconvenience.
Purchased the La Cross V10 Weather station from Amazon two weeks ago. Had problems with hook up, call Customer Support several times with no call back. So, sent it back and bought another brand. How are you going to sell your products with poor customer support? Anyway, lost a sale due to no customer support and/or no call back.
Our sincere apologies for the trouble with your weather station and for the delay through our normal support chain. We appreciate the feedback and hope to make improvements with our turnaround time moving forward. For further help on this matter, please send us a private message on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page. We'd love to help make this right.
@@lacrossetechnology Responded to La Cross and took them up on them making it right. Their response was to simply order another one, lol. I think AcuRite would have been the better choice.
@@Jrbrass We again are truly sorry for issues you've experienced. Unfortunately, as you had already returned the item there wasn't much in terms of troubleshooting we could offer by that point. If you should ever wish to give us another try, please feel free to use the discount code provided in our private chat toward the purchase of any new item. In the meantime, we do wish you the best of luck moving forward and assure you we are here to help in the future if you should ever need us.
I have my station up and running, however my wind sensor does not appear connected on my station screen. It is connected to my iPhone and I can see wind speed ??
Hi Robert, sorry about this. Please check to see if your sensor accidentally synced to your "Extra Sensor" spot on your display. Press the EXTRA SENSOR button a few times, you'll see you wind sensor's device ID and its readings appear in the normal "Pressure" area of the station. If this is the case, follow these steps to get it synced to the correct spot: 1. Press the SENSOR button on the display until your Wind section lights up. When it does, press and hold the MINUS (-) button until you see reception icon (5 bars in the corner) for that section start to animate. 2. Next, press the EXTRA SENSOR button until your wind sensor's device ID/data appear on screen. Then press and hold the MINUS (-) button again to clear the wind sensor from this section. Within the next few moments you should see your wind speed sensor connect to the correct location on your display. If it does not, or if you still have questions, please just let us know.
Just tried to connect to internet. Doesn't work....just like the situations described below. Why can't you make something this simple work? Help!! Please reply.
Hi Bob, we apologize for the connection issues. Please private message us on Facebook or Twitter and we'll try and help figure out what's going on. Many routers require specific instructions that could be causing the problem. Alternatively, you can get in touch with our support team here: www.lacrossetechnology.com/support/index/form/ and they will be happy to help as well. Sorry again for the troubles.
The daily HI and LO temps, forecast icons, time and date, and current outdoor temperature (without the use of and add-on sensor) will all come from the Internet via AccuWeather services. Please note that these resources typically pull data from your nearest airport, thus may not exactly represent your specific home location conditions. For hyper-local readings coming right from your backyard, we'd suggest adding an add-on sensor: www.lacrossetechnology.com/products/monitoring-view/view-connected/add-on-sensors to your system. Most of these will be able to show their information in the Extra Sensor area on your alarm's display, but their data will always be available within your La Crosse View app.
Hey Korey, our apologies for any trouble. The La Crosse View app is first organized by location and then by devices assigned to that location. More specifics on this can be found in our app navigation video here: bit.ly/LaCrosseView_Support_Vid_02 -- To keep data organized, each device will have it's own page within the app. If you're having issues getting your sensor data within the app, please review our page: www.lacrossetechnology.com/pages/support-la-crosse-view-how-to#add-or-remove-devices to learn how to manually add your sensors into the app. Of course if you should need further assistance, please message our support staff directly here: bit.ly/contact_techsupport. Or alternatively, send us a private message on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page. We assure you we are here to help in any way we can.
Ok, so I have my base station connected to internet, but I can't get the base station to show up in the app. It just constantly tells me to unplug the base station
Hey Michael, sorry for the trouble. For further assistance, please message our support staff directly here: bit.ly/contact_techsupport. Or alternatively, send us a private message on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page. Our apologies again for the inconvenience, we look forward to helping get this figured out.
Purchased a c83100 Dec 2 2018 at Costco. The sensors outdoors are still online but the unit will not connect to wifi anymore. 2 months???? Not impressed.
Hi Sheena, we sincerely apologize for this issue. Please pass along your information here: www.lacrossetechnology.com/c83100-11?type=registration keeping the C83100-11 model selected. This will let our support team know you're in need of a replacement, and we'll have that shipped out to you as soon as possible. Sorry again for this inconvenience.
Hi Elizabeth, sorry for the confusion and troubles with your setup. Provisioning mode simply means that your station is searching for a Wi-Fi connection. For our connected displays, this will mean your Wi-Fi icon will need to be flashing. More details and support resources can be found on our website here: www.lacrossetechnology.com/lacrosseviewsupport/ -- Alternatively, our support team is here to help and would be happy to walk you through the connection process. Simply send them a message here: www.lacrossetechnology.com/support/index/form/ and someone will get back to you as soon as possible.
Same issue: "Could not find device. Check device is in provisioning mode and try again." I have tried and re-tried, and read and re-read the extended instructions via the IOS app, and I just get the same response. Quite frustrating. Anyone out there get this figured out? Thanks Addendum: Invested too much time already so this is going back to the store, especially after reading all the posts about never finding a solution, even after getting to second-line phone support.
A common problem is the main device is not on the same wireless network as your phone. If your phone is using mobile data vs wifi, it could be that your phone is trying to connect via mobile data. I would suggest turning off mobile data and turn on wifi only. Second, newer wireless routers that are dual band (2.4Ghz and 5Ghz) will typically have 2 SSIDS(name of wireless internet). (one for each band) Again, if the device is on a different band/SSID than your phone, it will not work. SSIDs can have the same name in some routers. I would suggest logging into your router and ensure that the SSID for each band is different. Then connect to the first band on your phone, try again. If the first band/SSID gives you the same issue, try the 2nd band/SSID. This should resolve the issue.
Hi Mike, we are truly sorry for the connection troubles, and, if you haven't returned the item, would love the opportunity to help get you connected. Please feel free to PM us on Facebook or Twitter and we'd be happy to help walk you through these steps and get your new station connected. Sorry again for this inconvenience.
A common problem is the main device is not on the same wireless network as your phone. If your phone is using mobile data vs wifi, it could be that your phone is trying to connect via mobile data. I would suggest turning off mobile data and turn on wifi only. Second, newer wireless routers that are dual band (2.4Ghz and 5Ghz) will typically have 2 SSIDS(name of wireless internet). (one for each band) Again, if the device is on a different band/SSID than your phone, it will not work. SSIDs can have the same name in some routers. I would suggest logging into your router and ensure that the SSID for each band is different. Then connect to the first band on your phone, try again. If the first band/SSID gives you the same issue, try the 2nd band/SSID. This should resolve the issue.
Hi Mr. Will, we apologize for the connection troubles. Please see our support page here: www.lacrossetechnology.com/router_info for more details regarding your router's 2.4GHz setup. Alternatively, feel free to PM us on Facebook or Twitter and we'd be happy to help walk you through these steps and get your new station connected.
I have a Model C83100 , my iPhone is connected to a 2.4 Ghz network, I have the correct SSID and password, and the message after 60 seconds is : Cannot find your network. See my initital message below.
Hi Bob, we apologize for the connection issues. Please private message us on Facebook or Twitter and we'll try and help figure out what's going on. Many routers require specific instructions that could be causing the problem. Alternatively, you can get in touch with our support team here: www.lacrossetechnology.com/support/index/form/ and they will be happy to help as well. Sorry again for the troubles.
Got my V50 and when trying to set up wifi got a Weather Connect E4 instead of my model number. Naturally, didn't work. Tried over and over and over. This thing sucks. And if I disregard wifi, after about 2 weeks the lithium battery is dead and station doesn't work at all. Has nothing to do with "backup" - thing won't work without a new battery even when plugged in. Too bad it was a Christmas present or I would return it. A total waste.
Hey Holly, we are deeply sorry to hear this and sincerely apologize for the frustration. For further assistance, please send us a private message on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page. Or alternatively, you can message our support staff directly here: bit.ly/contact_techsupport -- We'd love to help make this right.
Hey Jorge, unfortunately no. But depending on your product model, we may have a translated product manual available. For help with this, please message our support staff directly here: bit.ly/contact_techsupport -- Our apologies for the inconvenience.
SOOOOOOOO frustrating. Follow ALL the steps but still wont connect to WiFi. The video dosen't deal with what to do when the connection wont go through. Tried customer service but they have not responded to my query.
We apologize for the connection troubles. If you could pass along your phone number and email address we'd be more than happy to help speed up your support request. Alternatively, our La Crosse View support pages do provide more troubleshooting information and answers to common questions: www.lacrossetechnology.com/lacrosseviewsupport/
Hi Bryan, we apologize for any differences between the video here and updated app versions. For help, we'd highly suggest reviewing our support pages here: www.lacrossetechnology.com/pages/la-crosse-view-connected-support or reaching our to our staff directly here: www.lacrossetechnology.com/pages/tech-support#TechSupport -- Sorry again for any inconvenience.
Hi Gary, any necessary firmware updates for your display will happen automatically once you connect it to the Internet. Is there something specific you're referring to?
Had it connected to my wifi and it quit working yesterday. Can you get it reconnected. Reset my wifi. Didn't work. Reset the display device. Didn't work. Reset my phone. Didn't work. Factory reset the weather station device. Still no wifi. My only guess is that the wifi card in the weather station is dead. Just got this as a gift for Christmas. Lasted about 2 weeks I guess. All other sensors work. Just no wifi.
Sorry about that. Please send us a private message on either our Facebook or Twitter page with your email, phone number, shipping address, and a brief description of this conversation. We'll send out a free Wi-Fi extender that should help eliminate these Wi-Fi connection problems. bit.ly/LaxTech_Facebook bit.ly/LaxTech__Twitter Alternatively, you can send our support team a message directly here: www.lacrossetechnology.com/support/index/form/ Sorry again for this inconvenience. Show less
@@perryfleming6009 If your display had been connected to your Wi-Fi and is now unable to reconnect, please see the top of our support page here: www.lacrossetechnology.com/lacrosseviewsupport/ for info on how to get a replacement. Sorry for the troubles.
Hi Jaymz, we are truly sorry for the frustration and would love to help. Please send our support team a message here: www.lacrossetechnology.com/support/index/form/ and we will get back to you as soon as possible with specific one-on-one instruction. Alternatively, more support resources can be found on our website here: www.lacrossetechnology.com/lacrosseviewsupport/ -- Sorry again for this inconveneince, we hope to have you connected here soon.
Our apologies for any inconvenience. You are correct in that the La Crosse View app has seen numerous updates and specific pages may look different compared to when this video was released. However, the vast majority of instructions in our support videos should still remain relatively the same. Was there a specific step you're getting hung up on? We assure you we are here to help in any way we can.
Our apologies for the trouble and for missing your comment! If you have yet to receive support on this, please message our staff directly here: bit.ly/contact_techsupport. Or alternatively, send us a private message on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page. We are here to help and apologize again for any inconvenience.
La Crosse View users, if you’ve experienced any issues recently with your display unexpectedly disconnecting from your Wi-Fi, please see our support page here: www.lacrossetechnology.com/lacrosseviewsupport/ for more information. We greatly apologize for this inconvenience, and hope to have your system back up and running properly here soon.
How do you get the weather station to keep its signal broadcasting for more than 15 seconds before it drops? I've tried all of the troubleshooting steps and still can't get the wifi to connect. I've sent an email, but haven't heard back from your tech support yet.
@@brianrichards4653 We are truly sorry for the WiFi connection trouble. Our support staff should be reaching out within the next few business days to get things working correctly. If you don't hear back or would like a quicker response, please drop us a private message on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page. Our apologies again for the inconvenience.
Thanks I just got a V50 for my birthday and you guys helped me getting it connected to wi-fi 🙂
It’s amazing, about two hours ago I sent to the LaCrosse Support people a similar email - almost word for word - what Mike B has offered. Frustration, reading and re-reading, provisioning, too much time spent looking for a solution, etc., to include packaging it up and returning it. I don’t expect an answer on Christmas night, but I sure expect one tomorrow.
Hi William, we apologize for the connection troubles. Please see our support page here: www.lacrossetechnology.com/router_info for more details regarding your router's 2.4GHz setup. Alternatively, feel free to PM us on Facebook or Twitter and we'd be happy to help walk you through these steps and get your new station connected. Sorry again for the frustration, but please know, we are indeed here to help.
I would like to share publically. Thanks
I have many devices online. I bought my C82929 at Costco in December of 2018. I have never been able to connect to my 2.4 GHZ network. The sensors work but I can't get the app to connect. There something wrong with my device' radio. Very angry.
Hi Roger, we apologize for the connection troubles, and would like to help. As this process can vary for everyone (depending on the type of router/Wi-Fi setup you have) we ask that you please send us a private message on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page and we'll gladly help walk you through this process. Sorry again for the issues.
I have had the Weather Station Model No. C83100. It was gifted to me a few years ago and I am only now trying to set it up.....with little success. For some reason it will not connect to the WiFi, although I have followed the prompts, and moved the device away from the router etc. No luck! I have tried many times without success. Any ideas?
Our sincere apologies for the Wi-Fi connection trouble. For further assistance, please message our support staff directly here: bit.ly/contact_techsupport. Or alternatively, send us a private message on our Facebook: bit.ly/LaxTech_Facebook page. We'd love to help get this corrected.
Received this as a Christmas present and cannot get it to connect to wi-fii. Despite multiple tries. Also cannot get rain sensor to connect to display unit. Batteries are fine. Viewed the you tube video's and they are no help. Thinking about returning it. Otherwise it is no better than cheaper weather stations that do not connect to wi-fii.
Hi Lisa, we sincerely apologize for the troubles. We have a few questions we'd like to go through to help get you connected, please send us a private message on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page for the fastest response. Alternatively, you can message our support team here: www.lacrossetechnology.com/support/index/form/ and we'll help resolve your station's issues.
Can you scroll through different sensors from the base or is that only possible from the smartphone?
Hi Jim, sorry for any confusion. When you say “different sensors” are you referring to add-on sensors that didn’t come packaged with the original display? If so, the ability to view add-on sensors will vary by display model and sensor type. Our chart here: www.lacrossetechnology.com/ltv_sensors915 may be useful for determining which sensors can appear on your specific display. Otherwise, yes, all sensor and display data will be available in your La Crosse View app. If you have any further questions, please just let us know.
I am having the exact same problem. I cannot connect to the wi-fi. My phone is on the 2.4 Ghz system, and I have several other devices that have no problem connecting. I have reviewed all of the "help" documents, and other than offering a few suggestions, there is no additional assistance. I am about to package it all back up and take it back to the store!!
We apologize for the connection issues. Some routers can be a bit tricky to get set up at first. Our support page here: www.lacrossetechnology.com/router_info goes over the steps to access your router's settings and make sure a separate 2.4GHz band is set up properly on many router models. If you've done this, please send us a private message us on Facebook or Twitter page and we'll try and help figure out what's going on. Many routers require specific instructions that could be causing the problem. Alternatively, you can get in touch with our support team here: www.lacrossetechnology.com/support/index/form/ and they will be happy to help as well. Sorry again for the troubles.
I'm not seeing any help here for when the La Crosse View app can't find the base station device. Mine worked for a while, now none of my iOS devices can see the base station. Are these products only designed to last for a very limited time before they break and have to be replaced?
Sorry for the trouble. Please review our video here: bit.ly/wifi_troubleshooting_vid which goes over more details about how this Wi-Fi connection works. Our first suggestion would be to perform a factory restart, covered in our video here: bit.ly/lcv_restart -- However, if your display was connected to the Internet, and will now not reconnect, especially after performing the factory restart, please see our other video here: bit.ly/display_defect_vid which will go over the instructions for checking and receiving a new display. We apologize again for the inconvenience.
Good morning, I have a modelV40A-PROv2. It is connected to internet and to my mobile phone but ithe wifi icon keeps blinkig. Everything works perfect but, as said the WIFI icon is blinking. is that normal? Thanks
If you're seeing data updates in your app, everything should work correctly. The Wi-Fi icon is likely blinking because the unit is no longer connecting with the NWS due to an update to its servers. We do apologize for any inconvenience; our team is here to help if you should have further questions. You can message our support staff directly here: bit.ly/contact_techsupport. Or alternatively, send us a private message on our Facebook: bit.ly/LaxTech_Facebook page.
@@lacrossetechnology now it is working perfectly. What NWS stands for?
@@mfjenterprisesinc.-canalei1250 National Weather Service. Our V40 models used to be able to connect with their servers for weather updates in your area. Unfortunately, an update made on their end won't allow these models to reconnect. The good news is the forecast on your display will use the built-in barometer to continue to show accurate predictions for your weather to come.
@@lacrossetechnology Is there chance to share on line the weather forecasts?
@@mfjenterprisesinc.-canalei1250 Our V40 models do offer the ability to send sensor and station data to the La Crosse View app as well as Weather Underground. For assistance in getting either of those methods set up, please message our support staff directly here: bit.ly/contact_techsupport. Or alternatively, send us a private message on our Facebook: bit.ly/LaxTech_Facebook page.
Am reconnecting after some time rearranging the home and months of delays since. Have a solid WiFi signa icon, but am not seeing the correct Day/Date/Time being displayed. The sensors are displaying conditions, but the app will not connect.
Our sincere apologies for the trouble. For further assistance, please message our support staff directly here: bit.ly/contact_techsupport. Or alternatively, send us a private message on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page.
I have called Lacrosse several times regarding my model C83100 regarding the app. I have spent quite a bit of time on hold, and then speaking to two different reps and neither is able to help. The last one said he was referring my problem over to the 2nd line of techs! That someone will call. Naturally no one has. I can not add anything to the data stream other than text I am supposed to be able to add up to 3 different things from the National weather station. It does not even have that listed. I click on the data stream icon, go to that page and choose add stream item and the only thing it says is "text Stream" I should be able to add other things like the sunset ect. The systems says it's connected to my wifi. I have the 2.4GHZ system. All sensors are working and it's able to add the "text stream". Is something wrong with the app? Everything on the unit, and all the sensors are working.
Hi Kerry, we truly apologize for the delay and for the confusion here. Our C83100 and some of our other new model displays are set to receive a firmware update within the next few weeks. This will resolve the situation and allow you to choose from these additional Data Stream options. Sorry again for this inconvenience, but we assure you this functionality is coming.
The connect to internet icon blinks continuously then goes off and a message comes up saying Lost WiFi. The Internet icon never becomes a steady (non blinking) light indicating a connection. When I press the + and - buttons, the process repeats with the same result.. I placed the modem right next to the unit and had the same result. CenturyLink says my modem/router is at the required 2.4 Ghz. Also, the rain gauge shows a reading of .06 inches even though we had no rain
.
Sorry about this, if you're using one of our V40-PRO or S84060 units, these unfortunately will no longer show a solid Wi-Fi Icon when they connect to the Internet. This was due to recent updates to our Internet time and weather services (which are far more stable than before) interfering with how the station's original hardware functions. Your station will still connect the same way, but may randomly flash these error messages from time to time. As long as you're still seeing Chance of Precipitation values on your display and getting device data in your app, you're display is functioning properly.
Now, if you're not seeing data in your app, Chance of Precipitation values on your display, or have a different model than the ones listed above, please get in touch with our support team here: www.lacrossetechnology.com/support/index/form/ as this is likely a bigger issue.
Sorry again for any confusion and inconvenience.
Purchased the La Cross V10 Weather station from Amazon two weeks ago. Had problems with hook up, call Customer Support several times with no call back. So, sent it back and bought another brand. How are you going to sell your products with poor customer support? Anyway, lost a sale due to no customer support and/or no call back.
Our sincere apologies for the trouble with your weather station and for the delay through our normal support chain. We appreciate the feedback and hope to make improvements with our turnaround time moving forward. For further help on this matter, please send us a private message on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page. We'd love to help make this right.
@@lacrossetechnology Responded to La Cross and took them up on them making it right. Their response was to simply order another one, lol. I think AcuRite would have been the better choice.
@@Jrbrass We again are truly sorry for issues you've experienced. Unfortunately, as you had already returned the item there wasn't much in terms of troubleshooting we could offer by that point. If you should ever wish to give us another try, please feel free to use the discount code provided in our private chat toward the purchase of any new item. In the meantime, we do wish you the best of luck moving forward and assure you we are here to help in the future if you should ever need us.
I have my station up and running, however my wind sensor does not appear connected on my station screen. It is connected to my iPhone and I can see wind speed ??
Hi Robert, sorry about this. Please check to see if your sensor accidentally synced to your "Extra Sensor" spot on your display. Press the EXTRA SENSOR button a few times, you'll see you wind sensor's device ID and its readings appear in the normal "Pressure" area of the station. If this is the case, follow these steps to get it synced to the correct spot:
1. Press the SENSOR button on the display until your Wind section lights up. When it does, press and hold the MINUS (-) button until you see reception icon (5 bars in the corner) for that section start to animate.
2. Next, press the EXTRA SENSOR button until your wind sensor's device ID/data appear on screen. Then press and hold the MINUS (-) button again to clear the wind sensor from this section.
Within the next few moments you should see your wind speed sensor connect to the correct location on your display. If it does not, or if you still have questions, please just let us know.
Just tried to connect to internet. Doesn't work....just like the situations described below. Why can't you make something this simple work? Help!! Please reply.
Hi Bob, we apologize for the connection issues. Please private message us on Facebook or Twitter and we'll try and help figure out what's going on. Many routers require specific instructions that could be causing the problem. Alternatively, you can get in touch with our support team here: www.lacrossetechnology.com/support/index/form/ and they will be happy to help as well. Sorry again for the troubles.
Works fine and connected to wifi but the outside temp reading for the C8929 is always higher than the real outside temp
The daily HI and LO temps, forecast icons, time and date, and current outdoor temperature (without the use of and add-on sensor) will all come from the Internet via AccuWeather services. Please note that these resources typically pull data from your nearest airport, thus may not exactly represent your specific home location conditions. For hyper-local readings coming right from your backyard, we'd suggest adding an add-on sensor: www.lacrossetechnology.com/products/monitoring-view/view-connected/add-on-sensors to your system. Most of these will be able to show their information in the Extra Sensor area on your alarm's display, but their data will always be available within your La Crosse View app.
Why cant the outdoor sensors show there info together with the indoor info in the app? Would be so much better that way.
Hey Korey, our apologies for any trouble. The La Crosse View app is first organized by location and then by devices assigned to that location. More specifics on this can be found in our app navigation video here: bit.ly/LaCrosseView_Support_Vid_02 -- To keep data organized, each device will have it's own page within the app. If you're having issues getting your sensor data within the app, please review our page: www.lacrossetechnology.com/pages/support-la-crosse-view-how-to#add-or-remove-devices to learn how to manually add your sensors into the app. Of course if you should need further assistance, please message our support staff directly here: bit.ly/contact_techsupport. Or alternatively, send us a private message on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page. We assure you we are here to help in any way we can.
Ok, so I have my base station connected to internet, but I can't get the base station to show up in the app. It just constantly tells me to unplug the base station
Hey Michael, sorry for the trouble. For further assistance, please message our support staff directly here: bit.ly/contact_techsupport. Or alternatively, send us a private message on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page. Our apologies again for the inconvenience, we look forward to helping get this figured out.
Purchased a c83100 Dec 2 2018 at Costco. The sensors outdoors are still online but the unit will not connect to wifi anymore. 2 months???? Not impressed.
Hi Sheena, we sincerely apologize for this issue. Please pass along your information here: www.lacrossetechnology.com/c83100-11?type=registration keeping the C83100-11 model selected. This will let our support team know you're in need of a replacement, and we'll have that shipped out to you as soon as possible. Sorry again for this inconvenience.
I bought mine the same time. I've never been able to get it online. It's a useless piece of junk.
it says it could not find device and it says check to see if its in provisioning mode but i don't know what that is
Hi Elizabeth, sorry for the confusion and troubles with your setup. Provisioning mode simply means that your station is searching for a Wi-Fi connection. For our connected displays, this will mean your Wi-Fi icon will need to be flashing. More details and support resources can be found on our website here: www.lacrossetechnology.com/lacrosseviewsupport/ -- Alternatively, our support team is here to help and would be happy to walk you through the connection process. Simply send them a message here: www.lacrossetechnology.com/support/index/form/ and someone will get back to you as soon as possible.
Same issue: "Could not find device. Check device is in provisioning mode and try again." I have tried and re-tried, and read and re-read the extended instructions via the IOS app, and I just get the same response. Quite frustrating. Anyone out there get this figured out? Thanks
Addendum: Invested too much time already so this is going back to the store, especially after reading all the posts about never finding a solution, even after getting to second-line phone support.
A common problem is the main device is not on the same wireless network as your phone. If your phone is using mobile data vs wifi, it could be that your phone is trying to connect via mobile data. I would suggest turning off mobile data and turn on wifi only. Second, newer wireless routers that are dual band (2.4Ghz and 5Ghz) will typically have 2 SSIDS(name of wireless internet). (one for each band) Again, if the device is on a different band/SSID than your phone, it will not work. SSIDs can have the same name in some routers. I would suggest logging into your router and ensure that the SSID for each band is different. Then connect to the first band on your phone, try again. If the first band/SSID gives you the same issue, try the 2nd band/SSID. This should resolve the issue.
Hi Mike, we are truly sorry for the connection troubles, and, if you haven't returned the item, would love the opportunity to help get you connected. Please feel free to PM us on Facebook or Twitter and we'd be happy to help walk you through these steps and get your new station connected. Sorry again for this inconvenience.
Wont' connect to our wi-fi very frustrating. unfortunately this issue is not discussed anywhere.
A common problem is the main device is not on the same wireless network as your phone. If your phone is using mobile data vs wifi, it could be that your phone is trying to connect via mobile data. I would suggest turning off mobile data and turn on wifi only. Second, newer wireless routers that are dual band (2.4Ghz and 5Ghz) will typically have 2 SSIDS(name of wireless internet). (one for each band) Again, if the device is on a different band/SSID than your phone, it will not work. SSIDs can have the same name in some routers. I would suggest logging into your router and ensure that the SSID for each band is different. Then connect to the first band on your phone, try again. If the first band/SSID gives you the same issue, try the 2nd band/SSID. This should resolve the issue.
Hi Mr. Will, we apologize for the connection troubles. Please see our support page here: www.lacrossetechnology.com/router_info for more details regarding your router's 2.4GHz setup. Alternatively, feel free to PM us on Facebook or Twitter and we'd be happy to help walk you through these steps and get your new station connected.
I have a Model C83100 , my iPhone is connected to a 2.4 Ghz network, I have the correct SSID and password, and the message after 60 seconds is : Cannot find your network. See my initital message below.
Hi Bob, we apologize for the connection issues. Please private message us on Facebook or Twitter and we'll try and help figure out what's going on. Many routers require specific instructions that could be causing the problem. Alternatively, you can get in touch with our support team here: www.lacrossetechnology.com/support/index/form/ and they will be happy to help as well. Sorry again for the troubles.
Got my V50 and when trying to set up wifi got a Weather Connect E4 instead of my model number. Naturally, didn't work. Tried over and over and over. This thing sucks. And if I disregard wifi, after about 2 weeks the lithium battery is dead and station doesn't work at all. Has nothing to do with "backup" - thing won't work without a new battery even when plugged in. Too bad it was a Christmas present or I would return it. A total waste.
Hey Holly, we are deeply sorry to hear this and sincerely apologize for the frustration. For further assistance, please send us a private message on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page. Or alternatively, you can message our support staff directly here: bit.ly/contact_techsupport -- We'd love to help make this right.
Buen día tienen el vídeo en español??
Hey Jorge, unfortunately no. But depending on your product model, we may have a translated product manual available. For help with this, please message our support staff directly here: bit.ly/contact_techsupport -- Our apologies for the inconvenience.
SOOOOOOOO frustrating. Follow ALL the steps but still wont connect to WiFi. The video dosen't deal with what to do when the connection wont go through. Tried customer service but they have not responded to my query.
We apologize for the connection troubles. If you could pass along your phone number and email address we'd be more than happy to help speed up your support request. Alternatively, our La Crosse View support pages do provide more troubleshooting information and answers to common questions: www.lacrossetechnology.com/lacrosseviewsupport/
The App is totally different from the tutorial. They changed it and didn't update the video tutorials! Weather station doesn't work.
Hi Bryan, we apologize for any differences between the video here and updated app versions. For help, we'd highly suggest reviewing our support pages here: www.lacrossetechnology.com/pages/la-crosse-view-connected-support or reaching our to our staff directly here: www.lacrossetechnology.com/pages/tech-support#TechSupport -- Sorry again for any inconvenience.
Are there firmware updates?
Hi Gary, any necessary firmware updates for your display will happen automatically once you connect it to the Internet. Is there something specific you're referring to?
No I just know tech is basically in need of updates from time to time@@lacrossetechnology
Had it connected to my wifi and it quit working yesterday. Can you get it reconnected. Reset my wifi. Didn't work. Reset the display device. Didn't work. Reset my phone. Didn't work. Factory reset the weather station device. Still no wifi. My only guess is that the wifi card in the weather station is dead. Just got this as a gift for Christmas. Lasted about 2 weeks I guess. All other sensors work. Just no wifi.
Sorry about that. Please send us a private message on either our Facebook or Twitter page with your email, phone number, shipping address, and a brief description of this conversation. We'll send out a free Wi-Fi extender that should help eliminate these Wi-Fi connection problems.
bit.ly/LaxTech_Facebook
bit.ly/LaxTech__Twitter
Alternatively, you can send our support team a message directly here: www.lacrossetechnology.com/support/index/form/
Sorry again for this inconvenience.
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Having the same exact problem! SO frustrated!
@@perryfleming6009 If your display had been connected to your Wi-Fi and is now unable to reconnect, please see the top of our support page here: www.lacrossetechnology.com/lacrosseviewsupport/ for info on how to get a replacement. Sorry for the troubles.
Can’t connect either. Really frustrating
Hi Jaymz, we are truly sorry for the frustration and would love to help. Please send our support team a message here: www.lacrossetechnology.com/support/index/form/ and we will get back to you as soon as possible with specific one-on-one instruction. Alternatively, more support resources can be found on our website here: www.lacrossetechnology.com/lacrosseviewsupport/ -- Sorry again for this inconveneince, we hope to have you connected here soon.
These videos are no longer accurate. They need to be replaced.
Our apologies for any inconvenience. You are correct in that the La Crosse View app has seen numerous updates and specific pages may look different compared to when this video was released. However, the vast majority of instructions in our support videos should still remain relatively the same. Was there a specific step you're getting hung up on? We assure you we are here to help in any way we can.
Mine is 84060(Model) fcc iD:OMOS84060 .I have no barcode or numbers to type in. What should I do?
Our apologies for the trouble and for missing your comment! If you have yet to receive support on this, please message our staff directly here: bit.ly/contact_techsupport. Or alternatively, send us a private message on our Facebook: bit.ly/LaxTech_Facebook or Twitter: bit.ly/LaxTech__Twitter page. We are here to help and apologize again for any inconvenience.