After being involved in management systems and auditing for nearly 3 decades, The first thing I would state is that most process failures are not the result of a "Root Cause" They are in fact the result of causes, and the hunt for a root cause, will never result in adequate corrective action. This is because most organizations are not aware of how their processes work or interact. Root cause is more relative to machine malfunction, simply because they are repeatable cyclic events, relative to a fixed set of operational values (the machines capability and ability). ----- Historically, my observation with any process failure can be found through process mapping, especially a swim lane process map which includes all of the players in the process. With such process mapping, many issues will be observed (very rarely one single root). Further, its often the result of the accumulation of these process issues which resulted in the eventual failure. ------- Read the book the quality toolbox by Nancy Tague, which is instrumental in defining the proper tool to use when determining causation relative to failure.
How about violence in graduate school is the problem. Students who have a history of being overemployed and over supported by their alma matter being categories that lead to violence in graduate school. Appropriate ratio of coffee and milk is a lot like appropriate ratio of support and merit.
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After being involved in management systems and auditing for nearly 3 decades, The first thing I would state is that most process failures are not the result of a "Root Cause" They are in fact the result of causes, and the hunt for a root cause, will never result in adequate corrective action. This is because most organizations are not aware of how their processes work or interact.
Root cause is more relative to machine malfunction, simply because they are repeatable cyclic events, relative to a fixed set of operational values (the machines capability and ability).
-----
Historically, my observation with any process failure can be found through process mapping, especially a swim lane process map which includes all of the players in the process. With such process mapping, many issues will be observed (very rarely one single root). Further, its often the result of the accumulation of these process issues which resulted in the eventual failure.
-------
Read the book the quality toolbox by Nancy Tague, which is instrumental in defining the proper tool to use when determining causation relative to failure.
Great VDO Thank you so much
great explanation!
Glad it was helpful!
Very useful video..
More on talks, no math analysis to measure a and resolve problems
How about violence in graduate school is the problem. Students who have a history of being overemployed and over supported by their alma matter being categories that lead to violence in graduate school. Appropriate ratio of coffee and milk is a lot like appropriate ratio of support and merit.
why volume is low?
all techniques are very good effective
Glad you like them!
Intresting and clearly understood
If you have any questions related to the topic mention it in the comments, our experts will reply back soon. If you want to upskill yourself in the field of Quality Management, checkout out our RCA through Six Sigma Training course: bit.ly/2I1k0CA
pareto analysis does not fall under root cause analysis technic
Great video
5 whys is really helpful
Nice Presentation!
Very good lecture. Top quality
Are there only 4 techniques in RCA according to ITIL v4?
Not sure. The fishbone I use is 6. Man, Method, Nature, Product, Measure, Supply.
itil is only for IT service management
That robotic voice is really annoying
AI generated garbage.
Great presentation
Thank you for this!
Very nice video and straight forward explanation
Don't waste your time on this video
I just used this video for training and realised half way through that it is very average.