2 Month Milestone On Help Desk | First IT Job
ฝัง
- เผยแพร่เมื่อ 11 ก.ย. 2024
- 2 Month Milestone On Help Desk | First IT Job
Check out my website!
bit.ly/TLOJamal
Check out my social media!
Instagram:
/ the_life_of_jamal_
Facebook
/ ytjamalgardiner
Twitter:
/ gardinerjamal
2 months on the help desk has been an incredible learning experience. I am incredibly thankful to my company for taking a chance and hiring me, and to you people for following my journey. Not much has changed since the last video, which is a good thing.
I am much more comfortable doing my job now then last month. 2 months on the help desk helped me figure out what some of my weaknesses are in terms of tech knowledge and people skills. Since I have to pick up many phone calls, I have become so much better at holding conversations. My people skills have improved too. I find myself having better conversations outside of work now. I spend so much of my time talking that I have improved.
There are days where I have aggressive or angry customers on the line and I dread it. Those phone calls really work my patience. I do everything in my power to not become combative over the phone. Sometimes it is hard for me to understand that they are not mad at me but that they are mad that they have an issue. To be fair, it is hard to keep that in mind when someone is yelling at me. I feel like patience level lowers every time I have a difficult call.
My patience value was never particularly high to begin with but it has gotten worse. Maybe it is because I have to deal with people who know absolutely nothing about computers. Do not get me wrong, I expect them to know nothing, but it is still frustrating. The users do not know if they are on Windows 7 or Windows 10. Alternatively, the users who open the craziest links and install malware. The worst of the worst are the users who fall for the most obvious phishing attempts.
Since the users are clueless, they always find ways to break things. This is great for me. 2 months on the help desk has shown me so much. Everything from domain administration to fiddling with printers until they miraculously work. This may not be the super cool information security work I yearn to do it is still great fun. In some ways, it is almost like a messed up puzzle that we have to solve.
My stint here is short but it will be an enjoyable one. After I move on from the help desk, I will not look back. The common advice I see posted online is you should look to move up from the help desk after 6 months and the longest you should stay on is for 1 years. I plan to follow this advice. I expect to have my OSCP before winter. After I receive my OSCP, the options will open up.
Are any of you guys in IT? If so do you love your job?
Yup started in helpdesk and now a Technical Analyst.
Not yet but I’m interested in the field...what advice can you share🤷🏽♀️ classes to take/avoid, etc.
Get a two year degree in IT,get a job and work on getting your Certs
@@hopeDgarrett Study a lot on your own time. Scripting and automation has made my life so much easier.
im taking A+ right now, its this school Per Scholas. bout to finish in Nov then prob start at helpdesk.
Idk why he stopped making videos this dude was dope
That’s where I got my start 20yrs ago. You’re on the right path bro. Keep it up!
This is a great video. I’m looking at getting a help desk job to begin my path to cybersecurity. I’ve been working at a public library for a few years now and seeing this video makes me realize a big part of my job is already help desk! I have to help people use the public access computers and the printer and the internet and it’s literally the same frustrations. Sometimes people call over the phone and need help using our eResources, or even just need help with their home computers. It was shocking when I first started seeing how computer illiterate so many people are. I’m used to it now, but it is truly surprising.
Do it!!
How is it going so far?
Always pay attention to when an employer may be hinting to frustrations that may arise in a career, some of these things were brought up during the help desk interview vid.
At least you've never had someone jamb a 5.25 inch floppy into a fax machine when you asked them to send you a copy of it
Haha
haha i feel your pain with the customers, it happens... but those difficult customers make us better at customer service. Cheers
Feel the frustration bro Same - We have managers who are in the role and don't understand technical aspects of the role, more shocking when other managers of other departments dont know the basics
End users don't listen and troubleshoot per their own instructions after they have called in and are now talking to us. And when we give step by step help its always " well i don't think this will fix it." My thought " Well babe why did you call if you've got the solution?" I m in the process of quitting helpdesk. I don't have an interest in it beyond 1 year and thinking about the helpdesk is causing panic attacks. Talking all day is draining and depressing. Its a slow kill in my opinion.
Me at my front desk job. lol at least they can’t see your facial expressions 😂😂😂
I hit my first two months tomorrow. Haha
Is your start menu icon a circle or a square? A circle? Yep, you are on Windows 7.
Got my fist It job, waiting on my bg check to come back
How is it going? anything you'd wanna share with us still looking on how to get one and how to hold on to it it once you have found it?
Mpendulo Masuku I got the job, I love it here. Iv learned a lot.
Any advice for us job hunting?
@@mpendulomasuku6956 I suggest adjusting your resume to the job requirements as far as getting an interview. i applied to plenty of places before I got this job.
which It top did you end up getting and did you go through any interviews?
Good job bro, it’s a gradual process. Keep doing your best. If you’re in Philly, I’d like for us to connect. I’m also working as a help desk technician in Malvern. PA.
Sure Omer, we can meet up over coffee or lunch.
Yup, it's a kinda bit boring and frustrating for some time but it's also a matter of you be able to look differently into different perfective, helps you become more stronger, knowledgeable and your willingness to help other and make people happy because you resolved their problems technically. It's for your own benefit man.
Hey man seen you worked for Amazon, I was wondering what should someone who’s a computer technician with a homelab do ? Would love to eventually dive into aws but I want to learn it support and other things before I even look at that
My bad didn’t mean to comment under yours 😂
I work in custumer service in the tech area, I had a lady today that took a picture at a Magnifying glass pointing at a serial number because she didn't knew you could zoom a picture, laugh my ass off
Appreciate the insight bro! Working on landing my first IT job myself so it's helpful to see the perspective.👍
I always negotiated my salary to have "verbal beatings" or "dealing with weird people" in the dollar amount and it usually was 60% of my salary.
Talk about printers. I hated those calls.
This video is so brutality honest🤣🤣!!
I absolutely love our help desk techs at my job!!
After watching this video it does make me want to be more considerate as to trying to solve basics issues with my computer while at work and not contacting the help desk for every little small thing!
I was wondering what should someone who’s a computer technician with a homelab do ? Would love to eventually dive into aws but I want to learn it support and other things before I even look at that
Hey, man I enjoy your videos....I'm looking into getting my first IT job....currently in a part-time internship
Yup when some people asking abd they dont know what is goin on the computer
I’m going to get an IT job. Idk what company tbh but I’m learning VMware right now. I’m going to apply for a system admin. I guess since it’s my first job I can start from level 1 but I’m going for whatever is better.
Good luck!
Did you get the job?
CEO NEO Hell no I decided to be a chemist instead. I realized I hate sitting at a computer all day. I like chemistry more.
@@A-Ls1 lmao
I’m currently a tech advisor Mac+ for apple and I have the same frustration with people omg I’m currently studying for my comptia a+ cert and Im concerned about my patience with people who aren’t so tech savvy …
Don't stay in helpdesk, move up.
Thank you for sharing all this!
Hi,
I worked as a desktop support in India, after it will get into system engineer in USA with server knowledge.
You really inspiring sir
This is valuable, thank you.
The other day a customer asked me if I had Microsoft on the phone telling me the solution to the issue, ha ha
Im going to get my first IT helpdesk job and I dont know what 'frustrating' you guys are talking about. It is people dont know how to use it or the problem too hard to resolve for u guys?
Hey man,
Currently transitioning out of the Air Force in less than a year and am looking into potentially getting into a help desk job as I have had an interest and passion for computers and troubleshooting since growing up working alongside my father who has his own IT business. My question is should I pursue any specific CompTia certificate to get my foot into the door with a company that may be looking for someone to do entry level things like this? I have the option to get the certificates basically paid for free by the Air Force, just want to make sure I'm taking full advantage of it and getting the right one. I wish my Air Force job translated a little bit more to the IT field but unfortunately it doesn't, I am a military police officer by trade, but I do have a ton of customer service experience as my job is essentially interacting with people all the time.
I’m in the same situation as you. But my job is more on the electronic side. Going to try to get my A+, Network+ and CCNA paid by AF COOL. Make sure you use the skillbridge program if you can just to get some experience for that civilian job
@@cameronbryant9992 hell yeah man that’s what’s up. Probably going to look into doing the a+ soon; I definitely need to study more as my knowledge is very basic. What have you looked at as far as skill bridge goes? That’s something I really want to take advantage of, just haven’t fully explored it.
Thank you
If you cant FIX IT / PASS IT ON
im 19 and work at a repair shop and repair install software hardrware etc . even do some onsite services for some end users and businesses having issues with their devices and network. im studying for the ccna exam currently but i wanna translate the stuff im learning on paper and use it for jobs like this. you think i should apply or keep my repair job? i dont know what im missing out on not going for these helpdesk jobs vs what im currently learning at the shop. any advice is welcome .
You close to getting into info sec yet bro?
What kind of things do you have to do on your job
update pls new vid
Fuck man I just got my CCNA but I am starting off helpdesk and just thinking about the first day is so stressful lol.
Eagles fans: Subscribed
When you were in college and working in help desk were you working full-time or part-time? And is it possible to do full-time while in college?
I would work a internship over the summer. Some people have part time internships throughout school but I chose not to. If you have an employer who's flexible you could prob do both.
Yooo I'm starting a helpdesk job next Monday! Any tips?
Take a lot of notes, it's a lot of information to remember
What’s the avg salary of help desk
In my area? Around 40k~
Go birds
Dios te bendiga y Dios bendiga a Todos los que estan leyendo esto! Deseo que tengan un hermoso dia! Buscad a Dios mientras pueda ser hallado! Jesus es el camino y el unico camino y regresa pronto! Recuerda cuando te sientas que no eres amado... el mayor sacrificio se hizo por amor! EL SUICIDIO NUNCA ES LA RESPUESTA!
Porque de tal manera amó Dios al mundo, que ha dado a su Hijo unigénito, para que todo aquel que en él cree, no se pierda, mas tenga vida eterna.
S. Juan 3:16 RVR1960
La paga del pecado es muerte (infierno) pero Cristo pagó nuestra deuda en la cruz para nuestra salvacion! Debemos volvernos a Dios y apartarnos de nuestros caminos pecaminosos, confesar que Jesús es el Señor y creer con nuestro corazón que fue resucitado de entre los muertos por Dios, y debemos de ser bautizados en el nombre del Padre, del Hijo y del Espíritu Santo y vivir por Su palabra y mandamientos! Confia que Dios ayudara con el resto!
Busca a Dios, antes de que sea muy tarde! Hoy podria ser tu ultimo dia en la tierra!
Que tengas un hermoso dia!
---