I can't connect my existing google account, it asks me for the password but I forgot it, I already did everything mentioned in the video, but I can't reset a new password, it asks me to enter the same one, the one I already forgot, what do I do? Help! 😢
A question, If i uninstall the 2fas app, how do I access to the backup codes? Note: I have recently disabled my discord account so I need a separate way to understand.
Is it the same on icloud that the backup file is hidden and only accessible through 2FAS? Asking because I don't see it when I login to icloud itself :)
My phone has been stolen, so I don't have access to my tokens any more. But I had enabled the google drive 2FA Backup. So now, I have my new phone, I installed 2FA app. But I have a big problem : I don't remember my google drive files password. So my tokens are just there but I can't access to them. I don't know what to do... There isn't any way to change this password without destroying my tokens on the drive ?
There is a need for a button within the application to be able to reset the cloud synchronization password, I can't do it, it asks me and I have forgotten it.
No, we haven't made that video yet. But to be honest, there isn't much to explain there. The 2FAS app does the backup of the codes to a private folder on your iCloud that can't be accessed by anyone else. And when it's needed, the codes are restored from there.
If your last phone can't be accessed in any way, and you don't have any backups (are you sure you didn't enable cloud backup?), then I'm afraid there is no option to restore it. You'll have to contact support of the services you were connected to and ask them to restore your account.
As I have iOS AND Android devices, would be nice to be able to sync my iPad with Google Drive rather than iCloud so I can use 2FAS with my iPad or my Android Phone And vice et versa : sync with iCloud on my Android Phone Or Even on my own server like NextCloud Thanks
Hey 2FAS, thanks for your great app, I appreciate your work! I use multiple offline smartphones with 2FAS for extra security, thus online sync via gdrive isn't an option for me. Exporting to a file is possible but cumbersome. It would be better if I could export the keys to a QR-Code which I could scan with my other offline smartphones, I think Google Authenticator also provides this feature. Is this feature on your roadmap anytime soon? Thanks again and cheers!
But if my Google account is compromised, couldn't the bad guy install 2FAS and then access my tokens, despite not having direct access to the Google Drive file? 🤔
In order for the hacker to be able to access your tokens via Drive backup, a few things would have to be done. You'd have to enable Google Drive backup on your device. The hacker would have to be logged into the exact same Google account on his phone, download the app and also enable Google Drive backup. So while it is possible and your Google account is compromised, the last thing you should do is send stuff into this Google account.
@getnplay Google drive backups can be password protected. This would prevent a hacker who has access to your google account from accessing your 2fa tokens. Not sure why the 2fas account didnt mention this.
For people who don't want to use Google Drive, you can create manual backups and store them where you deem safe, such as on your PC, external drive, or Cloud drive.
@@2FAS Automated sync option to other cloud drive options would also be highly desirable for those who don't want to sync their 2FAS Data to Google Drive. And thank you for your quick response!
I needed to reset the backup file password. thanks a lot
You're more than welcome! 😊
Where is the backup file on the drive?
I can't find anything related to 2FAS on the drive.
That's because it's hidden and only accessible by the app in order to improve security.
New to 2FAS Thanks for the video explanation. Great app👍👍
Thank you! Always glad to help! 😊
I can't connect my existing google account, it asks me for the password but I forgot it, I already did everything mentioned in the video, but I can't reset a new password, it asks me to enter the same one, the one I already forgot, what do I do? Help! 😢
Youi forgot the passoword to what exactly? To the Google Account?
A question,
If i uninstall the 2fas app, how do I access to the backup codes?
Note: I have recently disabled my discord account so I need a separate way to understand.
Hi there, do you mean the cloud backup of codes generated in our app, or the backup codes provided by the services themselves when you enable 2FA?
Is it the same on icloud that the backup file is hidden and only accessible through 2FAS? Asking because I don't see it when I login to icloud itself :)
Yes, the file is hidden to everyone except the app, to keep it as safe as possible!
My phone has been stolen, so I don't have access to my tokens any more. But I had enabled the google drive 2FA Backup.
So now, I have my new phone, I installed 2FA app. But I have a big problem : I don't remember my google drive files password. So my tokens are just there but I can't access to them. I don't know what to do... There isn't any way to change this password without destroying my tokens on the drive ?
Changing passwords doesn't delete anything from your drive, as Dhavan explained on our Discord 😁
There is a need for a button within the application to be able to reset the cloud synchronization password, I can't do it, it asks me and I have forgotten it.
There already is an option to do this in the app on or the Google drive side.
Have you made the iCloud synchronization video yet? I'd like to share it with an elderly iPhone user friend.
No, we haven't made that video yet. But to be honest, there isn't much to explain there. The 2FAS app does the backup of the codes to a private folder on your iCloud that can't be accessed by anyone else. And when it's needed, the codes are restored from there.
My 2fas app mobile is dead I don’t have backup how to restore in other phone?
If your last phone can't be accessed in any way, and you don't have any backups (are you sure you didn't enable cloud backup?), then I'm afraid there is no option to restore it. You'll have to contact support of the services you were connected to and ask them to restore your account.
I tested export/import from file and it doesn't work.
Frustrating that only cloud works for backup.
That's weird - export/import file should work also. Please, send us more details here or on support@2fas.com - we'll bo more than happy to help! 🙂
Me too and i cant access icloud. 2FA is no not connecting tokens to my accounts
How do I restore tokens from Google drive onto iPad? Thank you.
You can export the codes to a .json file store them on a computer and then Import them to the new device.
As I have iOS AND Android devices, would be nice to be able to sync my iPad with Google Drive rather than iCloud so I can use 2FAS with my iPad or my Android Phone
And vice et versa : sync with iCloud on my Android Phone
Or Even on my own server like NextCloud
Thanks
You can connect different operating systems manually through exporting the codes on one device and importing them on the second device.
@@2FAS Thanks. I did this way and as I'm not adding services every day, that conveys to me.
thanks very helpful i need that backup
Always happy to help 😁
Thanks!! Good for reset my password, i forgotten
Happy to help!
The best app that i am using now😊
Great ti have you with us! ✌️😊
Will iCloud backup the trash item?
No, the codes that are in the trash won’t be stored in the backup.
On iOS, can I use Google drive?
Unfortunately, you can't because iOS devices use iCloud. Sorry for the inconvenience.
@@2FAS Could I import from android to backup file and export in another devices included iOS?
Yes, you can. If you export the backup codes to a file and import it on a new device, even with a different operating system, it will work.
Hey 2FAS, thanks for your great app, I appreciate your work!
I use multiple offline smartphones with 2FAS for extra security, thus online sync via gdrive isn't an option for me.
Exporting to a file is possible but cumbersome. It would be better if I could export the keys to a QR-Code which I could scan with my other offline smartphones, I think Google Authenticator also provides this feature.
Is this feature on your roadmap anytime soon?
Thanks again and cheers!
We'll think about it. Thanks for the feedback!
@@2FAS Thanks for taking my feedback into consideration!
GOOD!
Thanks!😊
But if my Google account is compromised, couldn't the bad guy install 2FAS and then access my tokens, despite not having direct access to the Google Drive file? 🤔
In order for the hacker to be able to access your tokens via Drive backup, a few things would have to be done. You'd have to enable Google Drive backup on your device. The hacker would have to be logged into the exact same Google account on his phone, download the app and also enable Google Drive backup. So while it is possible and your Google account is compromised, the last thing you should do is send stuff into this Google account.
@@2FASbut you also have option to add a password to that backup file
So why this can't be use here?
@getnplay Google drive backups can be password protected. This would prevent a hacker who has access to your google account from accessing your 2fa tokens. Not sure why the 2fas account didnt mention this.
Hope other backup options like Proton Drive etc are also included asap.
For people who don't want to use Google Drive, you can create manual backups and store them where you deem safe, such as on your PC, external drive, or Cloud drive.
@@2FAS Automated sync option to other cloud drive options would also be highly desirable for those who don't want to sync their 2FAS Data to Google Drive. And thank you for your quick response!