Risk and Challenges to adoption of generative AI in the workplace

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This research paper examines the potential risks and challenges associated with the adoption of generative AI in the workplace, particularly as it pertains to the knowledge transfer between junior and senior professionals. The authors highlight the emerging risk threats posed by generative AI to valued outcomes such as accuracy, explainability, and contextualization. Furthermore, the paper introduces the concept of "novice AI risk mitigation tactics," which are strategies often employed by inexperienced users of generative AI that may not be the most effective or aligned with expert recommendations. The study focuses on the experience of junior consultants at Boston Consulting Group, and it underscores the need for both senior and junior professionals to engage in a deeper understanding of generative AI's capabilities and limitations, to prioritize changes to system design alongside human routines, and to implement interventions across multiple levels, including the system deployer and ecosystem, rather than solely focusing on the project level.